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Charles CCustomer Reviews for U-Haul Moving & Storage of Double Diamond
Testimonials From Recent Customers
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10 plus.
Sandra ADouble Diamond U-Haul has always been my go to Always easy to get in and out quick
Michael SMr Butler and crew were superb and the storage facility is immaculate. Location is very handy near the freeway.
Michael BJillian, Kayden and Brad handled our emergency situation so professionally and with empathy (and some laughs) and made our entire move much more attainable. I will be certain to be a return customer.
Kathy FGreat experience, clean, well working truck, nice staff. Only issue was that I reserved a furniture dolly and one wasn't available when I picked up.
Steve HYou're doing great! Sarah was very helpful! Friendly customer service!
Elizabeth BAll good
stephen p | Expérience généraleexcellent staff
John DThe people at this location were somewhat helpful but haven't heard anything back on how this will be resolved
Trenton CExtremely efficient staff and easy access
Patty RExcellent store! Everyone was very friendly and helpful! Max was super helpful and explained everything about our new storage unit! I look forward to doing continued business with this location
Rowan RI just need to know why my rental receipt is for $53 but $85 left my account, will I be getting a refund for the difference, there were no issues with the vehicle when returned?
Jason bStaff at Uhaul were very helpful.
Dijanae H | Premières impressionsThanks for the professionalism, great experience with pickup and drop off.
Steven CI forgot the lady who helped my father in law and myself but she was great and explained everything in detail. Give her a raise!
JOSELUIS HPerson checking me in didn’t actually check me in. Got a call 4 days later asking if I needed more time with equipment that I already turned in
James CI enjoyed everything about my experience. Thank you for the great service
Teresa D | Expérience généraleHORRABLE TIME TRYING TO GET THE TRAILER RETURNED. Was first scheduled to return in Gardnerville, NV. Could not do it due to MAJOR road construction in front of location. Call and requested to return in Carson City NV. Carson called us and told us NO to busy/full, will call back Monday or Tuesday (trailer was due by Monday). Decided to then go to Reno NV (45 min away) on Monday morning. No problem getting in, dropped off around 12:45 asked for receipt and was told will e mail one. Tuesday afternoon, got a call from Reno asking when will the trailer get returned??? Still have no answer as if they located it or not!!!
Tina aThank you for a professional & friendly experience
Lane WYou guys really HARD working. Very Friendly and helpful people we love you 殺
INDU HBradley was friendly, helpful, patient and took time to show me the locker facility. His customer service skills were excellent! He was genuinely interested in my storage needs and answering my questions.
christine q | Premières impressionsThe whole team was amazing and quick
joseph cJust be sure to clarify which U-Haul it is via a disclaimer. There are two locations very close together on the same road. Also, the receptionist I spoke to was genuinely one of the best costumer service-oriented individuals I have ever interacted with in my life. She is fantastic.
Darian SThe accommodated the needs the only thing they didn't do when changing the truck was providing the correct truck information and fuel gage
Rocky PI don't think there needs to be any improvement. Keep it going the way it's going.
michael wThis location is super helpful, staff are very friendly and courteous. A pleasure to do business there!
Diyan DNothing it was just right.
JAMES DLove this location, professional and great customer service experience. I would recommend it to everyone!!
Maria SEasy to use the website for scheduling a vehicle.Great customer service when I needed to change the date of my reservation. Again, great customer service when I picked up and then returned the vehicle.
Bonnie SRien
William FKeep doing what your doing
Harvey NNothing. All of the employees provided a cheerful attitude and the truck worked well.
JOSEPH AEveryone was great!
Amica HWe had a good experience using this Uhaul location.
Sonja S | Expérience généraleTrain your employees so I don't have to help with the wiring and it doesn't take 4 hours
Matthew SFor local daily use I think getting 50 free miles should be standard.
Keith BExcellent service. Helpful staff. Always a pleasant experience.
Eric A | Expérience généraleThe customer service agent, who was very knowledgeable, was also very sick and should not have been at work. I asked her about it, and she said she had no choice. Lengthy check in, but the equipment was good and we got what we needed done.
John MTruck smelled like smoke and dirty and no gas.
Kyle Agreat service
Owen KI came in today without an appointment to have trailer lights installed on my Outback. Sabrina was wonderful to quickly secure the necessary parts and to secure an appointment, which was immediate (no waiting!). Joe did the installation quickly and with the utmost of professionalism. I couldn't be happier with my experience!
Steven BWhen I picked up my vehicle, the store had now way for me to remove snow and ice from the windshield. So I had to drive down the street to buy an ice scraper. Bad prep by Uhaul. I'm not saying you should do it, but at least have a way for the customer to do it. And I couldn't see the ID #'s on the trucks because of all the snow, so I had to literally try the key in multiple trucks just to find the right one. Employee just pointed and said "out there". To be fair she was clearly sick that day. Then I received 2 receipts last night for 2 DIFFERENT vehicles?! Then this morning when I call to ask it about that, the girl that answered the phone said she was with a customer and would call me right back. As I type now type this...it's been 2 hours. No call. The only positive I have is Brad was very professional in the reservation process.
Shawn HWhat a great experience. Thank you to the entire team for helping Washoe County Toys For Tots prepare for the 2024 Christmas season.
Josh HOutstanding customer service!!
David AThe gentleman when I dropped it off helped me clean up some of my own mess. Top notch
Shane SGreat customer service and all the staff on site were polite and helpful
Shane SI came in and they were able to accommodate a same day rental. Mex made the entire processing quick, easy, and entertaining they definitely know what they are doing at this location!
Amy DThe people at this location rock !!!
Scott BThe parking lot was weird, but the customer service, by far, made up for it. Pleasant experience. Merci
Amanda CSmooth and easy! We had to keep the truck longer, and the new app made that easy too.
Kimberly SCustomer service was excellent! Thank you!
Amber BDiego my man
Steven RThey all deserve a raise in my opinion
Spencer PVery friendly crew, and helpful. Will do business there again.
Fred GUhaul app was bad today and the last few days but inside gone out decently fast
Elijah BThe staff was absent-minded. The forgot to give me the blankets I ordered. Then they gave me a van that had a layer of dirt inside. Then they charged me a $25 cleaning fee!?!?!?!?
Ethan FAmazing service, definitely takes care of their customers🤝
YECENIA DVery easy, smooth process. Staff was very helpful.
Karen WThese guys are really cool. Very helpful and work with you a lot. Definitely 5 stars.
Thomas W | Expérience généraleFast and friendly!
Christopher MMerci
tessa BN.D.
Hanspeter GPhil provides excellent service!
Anton Msuper easy rental process was in and out quickly
Chris SIt was fine. The truck was a beater that barely went over 40mph. Guy was nice but didn't explain much. Overall an average experience.
wes rThe toilet in the storage area closest to the rental office requires attention.
Dan W | Premières impressionsvery easy to rent a nice clean and almost new pickup and the price was good.
Charles KVery friendly staff
Lisa D | Expérience généraleSuper easy move. Easy access very happy overall
Teresa D | Premières impressionsVery good overall except for the roof leak that led to a puddle right in front of my unit. Could have been a very expensive loss if my stuff got wet. Nobody was doing anything until I mentioned it and only then they put down buckets and blankets to catch the water. Fix the roof!!!
Michael L | Expérience généraleAt this facility, I had an enjoyable experience. Upon arrival of my original reservation, if you came obvious that my storage unit selected was too small. I was, however, able to upgrade to a much larger unit that you did in the offloading of a long haul trailer from Nanaimo Canada. to Reno Nevada. Just something worth noting, employees parking in the loading dock area for renters to unload or load their vehicle's, trailers, box trucks is, etc. Impacts those using the services of U-Haul. I observed vehicle's that were there all day on being a large Ford truck and the other I recalled to be like a Lexus SUV type vehicle. Others were a small Subaru, Honda, etc. I did see some of the vehicles leave at shift change, however, the larger vehicles, as in the Ford and Alexis were still there late into the evening. Really impacts the customer. Aside from that I still was able to manage my offload of my storage unit into the U-Haul rented trailer.
Tim D | Expérience généraleSabrina was the most helpful employee. She knew her business and her customer service was exceptional. She truly went above and beyond. I think the other employees should learn from her. Especially the new ones should spend a day or learn from her.
Candace S | Premières impressionsThank You your awesome!
CURTIS M | Expérience généraleExcellent customer service the entire time I was a customer. Thank you for your assistance Lisa
Lisa M | Expérience généraleAll good!
CURTIS M | Online Move InEach U-Haul rental center is certainly different and managed in the way that fits their needs. For this review and this center the facility and grounds were clean, organized, and staff very helpful. I've been to other U-Haul rental facilities and are struggling with staff, motivation, space, and equipment. It's always pleasant and nice to go to the centers, such as this one that I rented the storage unit and have the experience of helpfulness and availability.
Tim D | Premières impressionsU Haul is half the monthly fee as Public Storage. PS is right down the street without people on site. No toilet. Not as clean as U Haul. Philip Butler was was very professional when he assisted me in the checking in process. It's like night & day between the 2 business. I much prefer U haul over PS. I like the card for the security instead of using my phone with a password.
Sally G | Premières impressionsSecure facility. Easy to access. Quick contract initiation and closeout. Friendly and helpful staff. Should the need arise, would definitely store my items at this facility in the future.
laura b | Expérience généraleThe storage locker did its function, but access was always an issue. During the two years I was there they always had the loading dock plugged with their trucks and other equipment. I spoke with employees and they said there was nothing they could do. I am glad to move out.
Richard R | Expérience généraleThank you for taking care of my lifelong treasures for so many years! I am on a very low monthly budget, and can no longer afford your monthly fee. If it was an affordable price, I probably would still be using your facility.
MARGIE M | Expérience généraleThe gentleman at the Double Diamond U-Haul was extremely helpful. He went above and beyond to help us when we noticed our one way drop off and storage locations were in 2 different facilities. Thank you very much Uhaul. Will definitely be using you again. Especially being someone who visited the USA for a holiday Uhaul made this part very convenient. Great service!
keelan m | Premières impressionsEverything was great as I expected. I have a unit in Vegas as well and I will always use UHaul. Thanks for the excellent service. See you in the future!
Helen L | Expérience généraleGreat staff and facility. You can tell that they take security seriously and that they have pride in what they do. I would recommend this facility to anyone that has storage or rental needs. Merci.
Jason G | Expérience généraleUhaul made my move very easy. Erica was helpful at the desk and made checking out quick and simple. Jason was very kind and went above and beyond to help with my move out process and trailer rental. Thank you!!
Amanda W | Expérience généraleWhoever helped me get set up, that person was friendly, knowledgeable, quick, and extremely easy to work with. Give that person a raise!!
JENNIFER S | Premières impressionsThe lady who helped me was very kind and informative.
Kristine F | Premières impressionsEverything always worked well. The elevator was quick and easy for large loads. Thanks for several years of storage.
Craig S | Expérience généraleS.O.
PRINCE A | Premières impressionsPrice increases and terrible staff and service
MEGAN H | Expérience généraleYou need a different system than the 2 card access you get denied most of the time twice before your card is accepted.
Cynthia T | Premières impressionsVery difficult to reach on the phone In person customer service was great
LISA S | Expérience généraleMy experience has been very positive so far. The nicest part is that the staff has been particularly helpful and pleasant.
BRET H | Premières impressionsStaff young lady helping was great to work with.
Eric R | Expérience généraleSuper happy with my experience here. Safe, clean, and friendly.
Frances F | Expérience généraleI was helped immensely by an employee named Tanya Gil and provided with exceptional customer service and attention. I plan on telling everyone I know about this facility
Travis M | Premières impressionsI had a very minor complaint there was a chirping sound that would echo down the hall over and over, but still loved the facility. Just did not want to stay in it for long as would drop stuff off, come by to clean up stuff, rearrange, etc. then the eventual move out but definitely felt I wanted to get it done then get back to car.
Stefan A | Expérience généraleLost reservation had to start over after arriving to facility
Kenneth F | Online Move InFirst I was given a storage locker that the slide was damaged and I couldn't get it locked. This was after my husband and I had loaded everything into it. We were assigned another which also proved to be very difficult to close and latch but we managed. The parking was very difficult. Four spaces are allocated. One vehicle parked adjacent to all four spaces which made it difficult to back in and pull out. Then a huge pickup truck came and parked in one of the four spaces. We tried to get into an empty one next to it but it was too tight and we damaged the rim on our tire due to a concrete wall. The rest of the parking places near the area are full of U-Haul vehicles. There was no room to load and unload. This situation made it very difficult to to move our heavy boxes into storage. I must add that the manager was very helpful and we did appreciate that.
Suzanne S | Premières impressionsThe staff are great friendly knowledgeable beyond helpful. My Dad in Las Vegas had a storage with you that is why I chose to do business with you. I tell everyone go to you. Superior storage facilities. Thanks for keeping my belongings safe while I looked for a place. Keep up the great work. Thanks again
Monique P | Expérience généraleRachel was thorough and knowledgeable. Hands down, the whole team made this the easiest transition I've ever had. Thanks Phil!
Samantha H | Expérience généraleGreat facility! Friendly, helpful staff and the storage facility is very clean.
Kelly p | Expérience généraleWould highly recommend this company, Paul Hill
Paul H | Expérience généraleJOE WAS GREAT AND VERY HELPFUL
jared m | Premières impressionsThe staff is friendly, accommodating, and professional. Thank you for the exceptional treatment! I will return when I need the services.
Josette F | Expérience généraleThank you Phil for a warm welcome to Reno! You are really awesome at being compassionate, helpful, and down to earth. Your twist of professionalism is right on point. "Happy Holidays!"
Josette F | Premières impressionsVery convenient. Extremely kind and helpful staff. Very pleased with our experience at this Uhaul location!
Allison D | Expérience généraleThe staff was friendly, pleasant and helpful.
MARY A | Expérience généraleSuper helpful and let me extend rental no problem.
Tawnya S | Premières impressionsTanya and Shaun were the most amazing help! They were helpful, kind, and efficient. Their service was above and beyond anything I could have asked for.
Jaxson B | Premières impressionsVery happy with the staff and facility. Love that there are several carts for use and an area designated to recycle unwanted items for others to reclaim. I would definitely use this storage location again!
Lola M | Expérience généraleTonya is the best!
Michael M | Expérience généraleDid not have my 10x10x8 unit that I reserved 3 weeks ago. Tanya was helpful in finding me other spaces. Ed Greene 808 368-6060.
EDWARD G | Premières impressionsThe light in my hallway doesn’t work
RENAE B | Premières impressionsGreat until I wanted to move out of the storage unit. I was not given a pro-rated refund for the month that I had already paid for. If someone moves out early then you should refund the remaining time that they paid for since you will be able to rent out that unit earlier than the full month.
LANCE A | Expérience généraleKudos to Tanya and Max who were helpful and professional throughout the storage unit rental process. They are both a credit to your organization. They made the process seamless and gave us confidence that we are utilizing the best available facility in Reno. Thank you.
Mark S | Premières impressionsGreat location. Great supporting staff. I'm a most satisfied customer of over 12 years.
mark f | Expérience généraleTough business. The team makes it easy
Steve W | Premières impressionsStaff was very friendly and helpful.
laura b | Premières impressionsThe young man that helped me both times that I went there was excellent
Rebecca H | Premières impressionsTonya is very helpful and a delight to deal with.
Lewie W | Expérience généraleGreat staff and excellent facility
Fred K | Premières impressionsI didn't like paying extra for all hours access. You ask a lot of your customers to pay.... Money is tight......
CHARLES R | Expérience généraleThe staff were very accommodating and understanding of how stressful moving is. The free handcarts were such a relief and saved so much time. Having air conditioning in the storage building was a life saver as well. Very grateful for these small things.
Sharron T | Expérience généraleThank you, I'm not from the area everyone was so helpful
emma n | Premières impressionsVery clean and well lit facility. The staff was very helpful and the facility has loading docks, dolly's, carts to help get your items in/out.
ALISA E | Expérience généraleMy experience consisted of getting referral recommendation to include inaccurate directions. For the next 2 months this caused me an average of 2-3 hours commute time round trip to go to my locker. Also when I moved out due to this logistics problem the staff told me I would not be eligible for any kind of a credit even though the month had approximately 2_3 weeks left.This is bad customer service.
theo n | Expérience généraleWe got the wrong unit by mistake, but I wasn't emailed a new receipt - which I would have liked. Otherwise it's been a good experience so far
Hannah O | Online Move InClean storage facility
ALISA E | Premières impressionsAppreciated the security of this location, and the clean maintenance
ROBERT C | Expérience généraleTrès sympathiques et professionnels. The climate control facility was a positive especially during these hot summer days. Thank you Phil to you and your staff. H. Marken
Hazel M | Expérience généraleGreat customer service and very nice and clean facility
jenny j | Premières impressionsExcellent Customer..!!!
KANDYCE M | Premières impressionsStaff was great very helpful.
Brandon R | Premières impressionsMerci.
rebecca s | Expérience généraleBeautiful facility, love the security and cleanliness. Tanya was awesome.
BERNADETTE T | Premières impressionsTanya was awesome
Cynthia L | Expérience généraleI am autistic and was treated with NO consideration.
Larry H | Expérience généraleStaff was not all that friendly, but they were helpful, I got my unit.
Brian B | Premières impressionsVery attentive to my needs and helpful
theo n | Premières impressionsExceptional and friendly customer service from Tanya and all the other staff members including inside staff of the new building! Brand new facility with super clean restrooms. Other than current construction and temporary limited hours to use the building, an overall great experience and would recommend .
matthew c | Premières impressionsI have said this before, but Brad went out of his way to solve a difficult delivery and storage problem for us. This included his working on his day off so that he did not cause any problems with the management. I have never met a better UHaul employee in my life and I have dealt with a lot of them. I hope he has a good career with the company.
michael d | Expérience généraleThe lady who helped me was very friendly and explained and answered all my questions. She was excellent!
ague m | Premières impressionsFast, friendly and professional. Than you!
Hazel M | Premières impressionsVery nice staff and helpful
Lisa D | Premières impressionsReally appreciate Mr Mark's user friendliness.
Gregory A | Expérience généraleWendy C/S, Acting Manager and staff at 3400 SV where outstanding cant remember there names Staff at 10400 SV also Tanya Marie, just loving during this difficult time for me..
Delia J | Premières impressionsMy Reno wide go- to Uhaul dealership.
mark f | Premières impressionsPeople are so friendly and helpful.
SUZAN T | Premières impressionsTonya was very helpful
BRADLEY c | Expérience généraleI had the best experience it was my first time having a storage the guys helped me in so many ways. I feel that they went above and beyond!! I would highly recommend this location the service is excellent. Merci
Alainna D | Premières impressionsExpensive
falicia L | Expérience généraleDominic and David went far and above to help us out when we had an issue with the uhaul trailer that we rent from a sister facility Thank you very much!! You guy are awesome. Really appreciate the service. I would recommend this place to anyone anytime.
Denise K | Premières impressionsThe monthly fee got raised the last month with no notice(is this even legal?), and you don’t pro-rate the last month which is shady.
jacob n | Expérience généraleContinue price increases cause me to remove my belongings
david v | Expérience généraleAll went well. You guys run a nicely organized facility. Thanks for the help.
Robert P | Expérience généraleFriendly staff, well-lit, and clean. Good job, UHaul!
Christopher S | Expérience généraleThe logistical access to the parking bays is very tight and very difficult to maneuver with a trailer. The staff was fantastic. Thanks for making our move easier.
Tracy B | Expérience généraleExcellent facility. Rented for several years. Staff and manager always very helpful and easy to work with.
ROBERT P | Expérience généraleThis facility is well maintained and very clean. The staff is friendly and helpful. The carts provided to move in are invaluable. If I ever need storage , I would be sure to use this location.
CHARLES H | Expérience généraleVery friendly, flexible and helpful staff: Tanya, Mark, Max, Joe, and those whose names I don't recall right now. Thanks so much for great service. Hard to find in this day and age !
Heather C | Expérience généraleVery easy to communicate with staff. The free month of storage with our one way move came in clutch. Lots of uhaul locations made it easy logistically. Overall great experience on our cross country move.
JOHNNY P | Premières impressionsWe are on the second floor. We expected to carry our stuff up stairs and down long hallways. To our surprise there is an elevator and carts to wheel our belongings to our storage site. The security is great. Happy to be using this facility.
CHARLES H | Premières impressionsThe guys working there are very helpful, professional and courteous.
Sandra B | Online Move InEric was friendly and very nice . Great experience.
LYDIA H | Expérience généraleBest experience i have ever had with storage and moving. These people were human and treated me like a human. Merci
Julie T | Expérience généraleEverything was good until I was moving my stuff out. I had just paid for the whole month of August and the cleaner saw me clearing out my unit. He asked if I was checking out and I told him I didn't know yet. The next day I attempted to use the web site to determine if I was going to check out and whether I would get some kind of rebate. That didn't work and after 40 minutes on hold I was told I could only talk to the office on sight. When I called he told me I was already checked out and he had rented the unit out already. I asked about a pro rated return of rent and he said no. I then asked to have my space back until the end of the contract and he said I already checked out. I didn't check out and I believe the cleaner reported me as checked out without my concurrence. He said if the lock is removed I am checked out but I couldn't see that anywhere in the contract. After some back and forth he agreed to give me back my unit that I paid for until September. All was good until this point. I think that if Uhaul wants me to occupy my rental until the last day it should be clearly stated.
TED V | Expérience généraleThey did not have the size unit I reserved, and the girl at the front desk (not wearing a nametag - heavy-set Hispanic woman working around 8 a.m. on 7/23/2021) was incredibly rude. Moved as slow as molasses and copped an attitude. As a result, my movers damaged my mattress and new sofa squeezing it into the closet I was rented. How can you not know if you have units coming available? Oh, and the rodent trap in the storage unit is not very encouraging.
Ronald E | Premières impressionsServicio rapido y eficiente
Jose R | Premières impressionsGreat service.
Kenny S | Expérience généraleDominick is awesome to work with
John M | Premières impressionsYou need in store staff, one always has to wait for service.
Patricia E | Expérience généraleTanya's is wonderful the rest of the staff us friendly they all go out of the way to accommodate you! 5*****
VALERIE E | Premières impressionsAfter renting a storage unit, receiving unit number, I was delayed for several days and ultimately assigned a different storage unit all because the lack of communication from uhaul staff. Apparently after all that, the customer 'must' enter the unit and put a padlock on unit the same day the unit is rented. Otherwise uhaul assumes the unit is 'not' rented and will rent it out. Thus leaving the 'tenant' who already paid, without a unit. If I rent the unit, paid for it in advance, who cares what day I physically move in? I actually had a family emergency that delayed my moving into the unit for 3 days after renting it. Though on that day, I couldn't move in because it was rented to someone else. Double renting the same unit? There is laws against such actions. To avoid that, uhaul moved me out. And when I confronted uhaul they scrambled and assigned me a unit they had just luckily had a customer move out. I had to wait for the unit to be cleaned out and prepped for my moving in. Again, it should not matter what the actual day and time I move in for any reason. I paid for the unit and secured it by paying the rent. This type of action by uhaul is illegal in any other tenant/landlord contracts across the nation. This policy should reviewed by uhauls legal department before they get sued. This dispute was "resolved" by the luck that a former tenant had moved out, otherwise there were no other units available to offer me at the time I attempted to move into my original rented unit.
Dean S | Online Move Inonline program was hard to use on phone had to use computer to do online registration otherwise went well
Nathaniel R | Online Move InA little pricey
TED V | Premières impressionsJackson was courteous and professional. Good job!
Christopher S | Premières impressionsStaff was knowledgeable, courteous, thorough. Very professional.
Jonathan C | Premières impressionsThe cost of renting a unit is a bit expensive and the hours of operation for access to my unit are not very convenient. I rented a unit from your company because it is close to my house and I will only need it for a short time. If I needed the storage longer, I would have taken more time to find a facility that would be more convenient and less expensive. The positive side is your staff was nice and the facility is clean and close to my home.
cherie h | Premières impressionsYour staff was wonderful! We stopped by earlier in the day to see what the rates were and view the product. We wanted to rent closer to our home than this location. We ended up renting here because your staff was so helpful and the other storage facilities would not open due to COVID. One facility had someone inside who would not open the door because we had not called earlier and made an appointment. Their loss. You have a great staff!!!!!
Kimberly C | Premières impressionsMy visit at the counter went extremely well. The guys, who were there late, were extremely helpful and provided excellent service, and were out of the way friendly and upbeat for the end of the day.
Susan H | Premières impressionsThe staff at the Virginia Avenue location were very helpful and made a stressful move less of a worry. They are great at problem solving with different services and products. Your storage facility is a perfect fit for what I needed.
Jennifer W | Expérience généraleIn my (just about) three years storage contract there was one major billing / payment correction problem which I was unable to get resolved. I rented two units for storage use. Within the last twelve months I paid for both units with my Debit Card. POSSIBLY DUE TO MY ERROR? one large, incorrect amount error was charged to my Debit account. At this moment, I do not have exact amounts - so I will therefore give you approximate dollar amounts. The actual amounts will be most obvious to one of your associates when they look at my account. I initiated a lump-sum payment for both units, which was to have been AROUND $320.00. The amount charged to my account was in excess of $1,000.00. I discovered this error few days after the transaction cleared by bank account. I repeatedly called the storage location and was immediately transferred to a recording which lamented how they were receiving vastly excessive numbers of phone calls, and that I should give an explanation, by recording, when I was FINALLY CONNECTED TO THE "RESPONSE SEGMENT" of the same recording. I did as requested a few times (3 or 4 times), and was told, by a recording, that I would be called back in (an unacceptable time frame) - again, I was put on hold. After a reasonable length of (my judgement call) waiting to be finally connected to an alive person - I chose to hang up --- and try again. A few days later I called a published phone number for some sort of customer service assistance. The woman with whom I spoke was exceptionally proper, pleasant,and accommodating. She said she would give this situation to someone above her, and that someone would CALL Me BACK. This never happened! After a week or so, I tried again to make local contact and received the same, ,outrageous wait time for a response. AGAIN, I was told by recording that they were horribly overloaded (due to the Carona Virus), and that I should wait--------! I waited, and waited, and again hung up in frustration, I am a retired business owner, and I live approx. 44 miles from the storage unit location. I was not going to personally drive there, as I had a very large overpaid account. Later on, I was able to speak with someone locally, and I told him to take the next monthly payment for my surplus. He had looked into my account and acknowledged the large, excessive payment. A few months later I was able to speak with a corporate person, and things worked out - at the end of that unacceptable process. Yesterday, after a three year contract, all belongings were removed, and I terminated the storage. The local gentleman was also very polie and thanked me for my business. That same date I rented a 26 foot truck, and the property, which was in fine condition, was delivered to it's destination. That all ended well. I have use Uhaul exclusively for over 25 years, and have always had excellent truck rental experiences, This storage billing experience was exceptionally frustrating, and I felt compelled to let corporate know what transpired. My total storage expenses for 36 moths was in excess of (approx) $9,700..and I am left with an unpleasant memory. I wish to be acknowledged in some regard -- and not by a recorded, generic message. Sincerely, Mr. Daniel Lediard. Dayton Nevada.
DANIEL L | Expérience généraleHaving to swipe your card every time you go inside the facility during business hours when there are cameras and staff available is excessive. If I was just visiting my stuff, that would be okay - but my hands are full and I'm pushing carts and moving things. It wasn't like this when I moved my things in; just when I moved out. I set the alarms off for being in the doorway too long. Otherwise, great facility just very expensive.
Jennifer O | Expérience généraleEverything and everyone was super nice and helpful!!! super shot out to Eric, he was amazing and helped us out with our difficult moving trip. thank you all so much!! super clean and we feel so comfortable with our stuff stored here. they even loaned us a dolly because we forgot ours. The best facility ever!! thank you!!!
Kim D | Premières impressionsGreat spot. Would definitely use again if need storage.
Dean S | Expérience généralehelpful and friendly
Dennis B | Expérience généraleyour crew is rude that's why I left could never get no one to answer the phones
Darla M | Expérience généraleI've used the rental trucks and storage facilities several times and found the to be fantastic over all. Great company, great service!!
Royce J | Expérience généralevery helpful, courteous employees. It was a very pleasant experience. I HIGHLY RECOMMEND U-HAUL for your moving or storage needs.
Arthur C | Expérience généraleyour employees were very helpful and accommodating in showing me the ropes. It was a pleasant experience. I wholeheartedly recommend U-Haul for your needs.
Arthur C | Premières impressionsNathan was great. He was fast, friendly, knowledgeable, and he got the job done.
john p | Expérience généraleTo many price increases.
Christopher J | Expérience généraleThe facility recently had a security upgrade. There was no communication as to this upgrade and how to access the facility once it was completed. Making multiple trips from a vehicle to the locker now requires multiple uses of an access card to enter the doors. Very inconvenient!
Matthew D | Expérience généraleGentlemen at front desk was very helpful and very kind.
Lorrie P | Premières impressionsThe storage unit it self as fine, however the people operating the storage facility were lacking knowledge, empowerment, basic operating skills of the facility. They had rude personalities that were not customer focused, regardless of you called them or talked with them in person. One of the worst customer service experiences I have encountered. Uhaul claims in there messaging and advertising they make the moving experience easier, this facility needs an overhaul on the brand messaging.
william m | Expérience généraleJoe and his crew were fantastic
Marshall G | Expérience généraleThe staff was friendly, however you only had 1 person working there and waiting to checkout took a ridiculous amount of time. The line got pretty long. Need to staff up a bit more.
Jimmy D | Expérience généraleNice friendly people.
john p | Premières impressionsIt took a very long time to get through by phone to check availability and prices before coming to location. Staff was busy with other customers probably, This could have been alleviated if I could have gotten this information either online or by a (up top date) recording. Once I came to location and was met by staff, I received good service.
Glory K | Expérience généraleJoe Abasta is the man!!! He assisted me with first class customer service.
Alan S | Premières impressionsThe only issue I have is the motion light where my unit is located does not turn on until I’m at the unit which is quite a ways down the isle so the walk there is kinda of scary in the dark.
Amber M | Expérience généraleVery unfriendly staff. Less than helpful. I reserved a downstairs unit and when I got there was told there were none available on the first floor. I had to take an upstairs unit. The rate I was quoted was not honored and i had to pay even more to be on the 2nd floor which is usually cheaper. The staff told me there was nothing he (Nathan) could do about it. There was no manager available he said. He gave me my paperwork at the end, and didn't even tell me what unit he assigned me to. When i asked he said he circled it on the paper. Did nobody told me how to use the key card to arm and disarm. I had to go back inside for assistance and was made to feel that they were put out by having to help me. Had I not been in a rush to get the truck unloaded, I definitely would not have stayed and continued with the unit rental.
Antoinette K | Premières impressionsFacility always clean. Plenty of hand trucks/flat carts available for moving things in and out. Staff nearly all friendly and helpful.
Anne S | Expérience généraleStuff was stolen out of my unit, must have reached over the top, The cards never work, alarm always goes off !!
Cote H | Expérience généraleI'm out of work due to COVID19 & (after almost four years of renting from them) I could no longer afford my storage unit; however, it has been increasingly difficult to afford their monthly rates regardless of this quarantine. • U-Haul was nice enough to let me move out before putting everything up for auction. •When I moved in, I was happy with the 24 hour access & thought the price was fair at about $80 a month. •Over the years the price has been raised 2 or 3 times & random monthly fees tacked on... I admit I have been late to pay them rent (& whatever additional late fees included ($20 at least)) as the result. •Thankfully, U-Haul was very good with communication & giving you a chance to keep your belongings. •On the other hand, my bill being OVER $105 every month (w/out 24h access) for a 5x10 space is totally ridiculous!! •Also, they advertise climate controlled units which isn't necessarily true -they may heat the building but cooling it is not a thing- so imagine an all metal building in summer... yikes! •lastly the janitor is extremely rude! •the guys that work there are either super duper nice and friendly and helpful or they are reluctant to help & are obviously inexperienced with customer service or interactions in general. So if you've got money to burn & your belongings can withstand high temperatures -this place is fantastic!
maria w | Expérience généraleThank you to Tania and Joe for excellent service!
Amy B | Premières impressionsRented during the start of the coronavirus shelter in place. Added stress having to move to Reno from out of state. But had a great experience with this uhaul facility. Very helpful and courteous staff. Went out of their way to make arrangements for me and address questions repeatedly. Very well run, clean, and safe facility. Overall A+ experience during an especially crazy time.
pam m | Expérience généraleFirst, we rented a pickup truck to move our daughter's dorm essentials from her dorm back to the U-Haul facility. Then, we returned the truck and rented a storage unit to store her property for the next several months. Both of these processes went smoothly because we made prior reservations before our arrival and did an early check-in that came with our e-mail confirmation. The employees were extremely helpful and all went well.
Lyle W | Premières impressionsI was renting a cargo trailer and supposed to return it on the Friday but then someone call from the office asking if I can return it on the Thursday and I’ll have some money back, so I did but till now I haven’t have the money they said they’ll give me back ..😭😭😭
DJ W | Expérience généraleGreat facilities
RANDEN B | Expérience généraleAll was fine, except the corporate policy of not prorated rent return just a few days after paying bill. I feel like you picked my pocket at a vulnerable time when I know you will instantly re-rent.
Leo C | Expérience généraleExcellent service à la clientèle
Rebecca H | Premières impressionsWill was great! thank you.... all the staff was very helpful
Nora M | Expérience généraleThey were so helpful and a joy to work with. This was my first time renting a storage unit, they explained the process to me well and were very accommodating. Highly recommended and great experience.
Paul S | Premières impressionsSecond time I rented, great facility, clean convenient, friendly knowledgable employees!
Royce J | Premières impressionsAlways Good customer service.
willie j | Expérience généraleGreat place great people! Clean storage, nice bath room.
Dennis G | Expérience généraleDoor access is not secure. Just pull on the door and it would open. Customer service was terrible. Spoke to the assistant manager and he was very rude. I would not rent from again.
Sithtra C | Expérience généraleGood facility, clean and safe. Management and staff are helpful and friendly. Je les recommande fortement.
Karen D | Expérience généralegreat customer service
Nora M | Premières impressionsEverything was great and the service from the employees terrific very nice and polite
Lucilia M | Premières impressionsThe manager was very good at customer satisfaction. I have a problem with the loading dock. Should have removable handrails so as to not have a tripping problem with what is there.
dale s | Expérience généraleMany thanks to Jackson who made my experience fantastic. He went above and beyond. The facility is extremely clean and organized.
Merrill B | Premières impressionsI like that it’s internal but the only spaces available were too small.
Daniel M | Premières impressionsLoved the casual checkout policy. Only stayed for one month so setting up a lease and giving notice would've just been extra work
Sarah J | Expérience généraleExcellent service all around. The young man who worked with me was very friendly and I didn't have to wait at all. They were having computer problems which made the process longer.
Joanne B | Premières impressionsI was always taken care of promptly and always had my questions answered. Your staff always greeted me with a caring smile. Thank You for everything Tina Costa
Tina C | Expérience généraleEverything was great except for the mistake that was made on 10/13/2018 where they gave my personal information to an irate stranger. I was never compensated for that but was glad to know I was secure
Adrian P | Expérience généraleYour staff was helpful. The loading/unloading area is great, as the cement is raised up and made loading/unloading helpful. Anthony C. helped me and my movers in several ways, once in winter.
Stephani J | Expérience généraleThe truck ran very good but the gas mileage was terrible. Only 7 mpg. Maybe ought to consider going back to Diesel. Plus the rate was about $500 more than Budget.
dale s | Premières impressionsService was very friendly at the storage place. Just wish I had been given the proper sized truck so I didn't have to make two trips.
RACHEL R | Premières impressionsSteve the Gm and his staff are not accommodating. Steve is not good with people and his staff are just collecting a check. The exception is Christian.Great customer service and goes above and beyond.
Danny G | Expérience généraleGreat facility and very secure. Staff is great a look so.
Tommy J | Expérience généraleGreat guys! If it would have went any better I'd think I was in Heaven! But seriously fantastic equipment my 2033 mile trip went smooth as silk. Thank you all.
Dennis G | Premières impressionsEverything was clean and I felt like my belongings were going to be secure. The staff was very nice and informative. I am very pleased. Thank you.
Eric N | Premières impressionsGreat service
evelyn m | Expérience généraleThe management and staff were very considerate and helpful. It was a delight to interact with them. The facility was very sell secured, I felt very safe while working there. It was immaculate.
Kenneth W | Expérience généraleBy the time I moved my things out, the staff was willing to work with me, but only after a flurry of mistakes, insults, unprofessionalim, and down right bad business! I will never recommend them!
amy w | Expérience généraleThe gentlemen of your staff are really excellent in attitude, sincerity, effectiveness and customer orientation. My compliments !
Lewie W | Premières impressionsThey were very nice and helpful in trying to accommodate your needs. The units were clean and easy to get in and out of. I would recommend them to friends.
maryann t | Expérience généralevery helpful and friendly
david v | Premières impressionsThe associates need to be trained on proper use of electronic devices. Cussing on swearing on the them when customers are present is unprofessional and unethical.
Irene S | Expérience généraleMy experience with u-haul was extremely positive. I can't think of a single thing that I would change to make my experience with them better than it was.
Patrick M | Expérience généraleAll I can say is Awesome!!!!!!!
Anah N | Expérience généraleIls ont été professionnels et agréables. Extremely clean facility.
Alexander B | Premières impressionsSteve was a great help!
Christine L | Premières impressionsI had this storage unit for 16 years...busy with so much including college, injuries, lawsuits...everyone was great throughout my time there and mgr Steve went out of his way to make move out good!
DON N | Expérience généralePeople are not helpful. They don't know what they are doing. Don't understand the computer program.
Christine M | Expérience généraleVery nice facility!
Janis C | Expérience généraleEvery staff member I talked to or that helped me were all very friendly, professional and helpful.
Lorraine M | Expérience généraleCouldn't be happier. They we above and beyond to meet my needs.
Cynthia M | Premières impressionsOn another note, unless you reserve a truck there is never extra but it's also a popular place to rent a truck. God bless and well done
DON H | Expérience généraleBoth Steve and Graham were exceptionally helpful. I would highly recommend them to other people.
Anne S | Premières impressionsGreat crew of knowledgeable and helpful staff who go the mile for the customer. Special thanks to Teddy. Without you we would have been in for a brutal day. Thanks my friend. Travis C
Travis C | Expérience généraleNever had a bad experience. Everybody is friendly and fast
Jennifer B | Expérience généraleThank you guys.
Cory P | Expérience généraleThe guys that work at the S. Virginia Street location are great.
tami g | Premières impressionsVery fast service, walked in and got a storage unit and a trailer very fast. Merci
Pete A | Premières impressionsSteve and Gordon did an excellent job accommodating my unusual storage needs.
Jocelyn R | Expérience généraleMerci
jennifer c | Expérience généraleThe staff was great since I had a minor problem with access which they cleared up immediately. One problem check for nails in driveways.
Al K | Expérience généraleYour staff that you have working there is very professional extremely friendly and very helpful. I would recommend you highly!
LORI L | Expérience généraleEveryone was very polite, helpful and professional.
Lorraine M | Premières impressionsIndividuals "forgot" to call my when my container arrived so I reached out to them. Then I had to wait an extra day to pick it up and the workers were rude and unprofessional. Never again.
Lester d | Expérience généraleThe U-box was perfect for my move and the employees were very helpful.
Joshua C | Expérience généraleChristian made it very easy for me when I needed a larger storage than I had originally ordered. The movers were polite and efficient. Really worked out well.
Cynthia L | Réservationdon't move in until the 18th.
troy W | RéservationGreat experience!!!
COLLEEN D | Expérience généraleOnly issue was cost effectiveness. I was able to combine storage with a family member for a significantly lower price (less than half).
Shannon H | Expérience généraleYour staff was very friendly, BUT,,,, It took you almost two hours to find my two U-boxes, and you had no record of my reservation -- which I have copies of on this computer. Do you want them?
MARTIN P | Expérience généraleWas a very pleasant experience.
NANCY R | RéservationThis U-Haul and their employess were very nice to me at the time I was there.
Virginia T | Expérience généraleready on time, clean, quick to hook up and go.
Rush S | RéservationToo much stuff in the way of coming in and out of main doors. Not very safe.
Delvena C | Expérience généraleGot 1 month of storage and checked out before it was up. Got an email 2 weeks later saying that I was being charged a late fee. They got it resolved and didn't charge. The security system was out.
Avry S | Expérience généraleGreat truck. Great customer service.
Lee S | RéservationI had a storage unit there for about 3 years. When i came back to get my stuff, the whole area and my locker was immaculate! The e-bill and auto-pay features were excellent! Definitely recommend!!
WILLIAM O | Expérience généraleYou were the ONLY company I could get to move my stuff because of the remote location. I hired 2 other companies who both failed to show up at all on moving day. Thank GOD for U-Haul!
Debra B | Expérience généraleThe two gentlemen working were fantastic, even though clearly overworked. The place was understaffed. Kudos to the men, but management needs to staff up better.
Elaina J | RéservationI left a poor review at the end of August when I was overcharged for miles (odometer error). The manager responded to my email and corrected the bill. Thank you for the quick resolution of the error!
Rebecca W | RéservationVery clean facility with excellent security. Automatic payments with online notifications was really convenient. Probably not the cheapest but definitely one of the best. Would do it again.
JOE D | Expérience généraleNice and clean facility. Easy to get to and use.
TRAVIS s | Expérience généraleCompetent and friendly staff.
David H | RéservationEasy access and very secure. The log out stopped working correctly stating our units weren't closed, when they were. Staff didn't seem concerned about that. Thank you - we had 2 LG units for 2 yrs
kathryn s | Expérience généraleFacilities are nice and clean. Easily accessible. Staff in store are unprofessional. My wife was made to feel uncomfortable when they made rude comments about her, unaware she could hear them.
BRET R | RéservationWe had antique items stored in the climate controlled area and they were exactly as we left them when we returned 5 years later. Great place
JEFF L | Expérience généraleRented there for 5+ years. Excellent service and facilities at all times.
mark s | Expérience généraleThanks! They were great!
Jamie f | Expérience généraleCame in a week ahead of time to schedule pick up of my uboxes. Came in to get them. Was told we have no covers so I couldn't access my items. Had to rent a truck and unpack all of my stuff there.
Jeremy E | Expérience généraleNo complaints at all.
RUSSELL W | Expérience généraleNever a moments problem. Everyone so polite and efficient.
Mary M | Expérience généraleThese guys are amazing. They help however they can, always keep a smile on, are pleasent to do deal with! I will always recommend the uhaul at double diamond!
Jacob L | Expérience généraleI had difficulty when paying monthly rental. I had four units and often was transferred to another office to pay monthly. The other office was very helpful. The staff was ok otherwise
Sandra W | Expérience généraleWe used this facility November 2017 to Mau 2018 and it has always been extremely clean, well lit and secure. Workers have been friendly and knowledgeable of all moving equipment and supplies.
Neal G | Expérience généraleI didn't have any significant problems.
RONNY F | Expérience généraleGreat storage facility!
Matthew B | Expérience généraleVery planned and delivered as indicated on constant updates.
Daniel F | Expérience généraleNearly two years at this facility and no problems whatsoever. On line payment is easy, access was as advertised, & the staff was friendly and accomodating. Best storage experience yet -
Randy F | Expérience généralebilling never seemed to be correct and my swipe card never actually worked. Most every time I went into get into my unit there was an issue with the payment, which was on auto pay, and the unit locked
shane d | Expérience généraleVert good quality experience
Royce J | Expérience générale