Not a warm or friendly place to visit. so many hidden fees, tied to the service contract ridiculous, people need u haul services, and most have a budget, to rent a truck for $19,95 a day with the hidden cost runs about $184.00. i will shop other rental places from here on out.
Consuella TCustomer Reviews for U-Haul Moving & Storage of Downtown Chandler
Testimonials From Recent Customers
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Personnel very friendly, professional and answered all questions with good information. Everything was ready to go when we got there and paperwork in order. Very smooth process.
Judith CThe nicest staff I've ever seen at a U-haul location. Also professional and with a sense of urgency. It was like I was in a small town business. Merci.
David ELocation is easy access and people are friendly.
Anthony BNice, helpful folks, super easy process overall.
Michael BIt was a busy Sunday with two workers that were doing the best they could can't fault them for that you're my number one U-Haul store
David BLarissa and Brent are awesome and very helpful and understanding people. The helped me out alit just to make sure I didn't lose my property.
Elaine P | Expérience généraleEasy pick up and drop
Buce CNot the store It use to be, no smiles, trucks not clean, broken equipment, not sure coming back!
Todd SI was given a truck where the battery kept dying
Devanna MI ordered a utility dolly that was never given to me, by the time we went to move the same day we got the truck the facility was closed . I then had to rent a dolly from home depot which delayed our move by 5 hours and had to pay an additional $125 for the dolly. I told uhaul they were not to charge me another dime and they turned around the next day and tried to charge me an extra day when in fact we returned the truck the same day but a few hours late.
Suzy CStaff at the U-Haul center were easy to work with and professional. I did try the self checkout on the app, but it crashed, so I had to go into the store to get my rental completed. The app is not good and needs improvement. The video training instructions also didn't match the app.
Jed LRYAN WAS EFFICIENT, COURTEOUS, AND PROFESSIONAL.
Americus cEverything was first rate!! The cost and affordability was paramount😁
Harold BThe rocks and dirt really affected the cleanliness of my stored furniture/goods. Also rained during move in and made the situation worse. It would be nice if the rocks/dirt would have been pavement. I think that would make the experience much better. Also more lighting both outside and inside of the storage would be nice as well.
Heather Q | Expérience généraleGood work. Everyone was pleasant to work with.
Jason MStaff was great. Issue I have is I over rented dollys and didn't realize I didn't need 3 but only the large on. I came back to ask if i could get a refund for the 2 on wheels and was told no. You have video footage we didn't use them and came back less than 45 mins to request this. I kept the large one because thats what we needed for the large pieces. Customer service is key they heard me going back and forth or what i needed and knew it was for dressers.
KEISHA D | Expérience généraleI only had 60 miles with my contract and this location was 10 miles away from me.. Both locations were excessively far away from where I needed to be and it triggered an extra $25 charge.
jules gSmooth transaction - easy in and out for the 15 ft. truck.
Paul K.
Dondy BThis location does a great job.
terri mExcellent service and prices . Keep up the great work!
James UThe entire staff was helpful and efficient!
jim sMy truck had 29 miles on it. It was a quiet and comfy 14 hour drive.
Dave HVery nice staff members! Donovan was very competent and even saved us from an error we would have made because we were unfamiliar with certain parts.
Sharron OQ
Tracy JGreat establishment, perfect location, friendly staff. I have not received my final bill. I have a copy of the estimate. Could you e-mail a copy of the final bill?
Kelly WExtra mileage should be added on one ways, as the algorithm goes from point a(uhaul) to point b(uhaul) Making extra mileage I drive to load or unload cost me more per mile …
ADRIAN PMake the estimated cost closer to the real cost. My estimate was $20 but when I picked up the truck it changed to $60 which was very disappointing
Sarah NPaid for 40 miles but only used 14 mile and I didn't get that money back like they said I would
Alberto CMake sure the trucks are clean and empty from previous use. Our 3 year old opened the middle console and found a fully loaded magazine for a rifle. Not a pleasant experience. I brought it up when I dropped off the truck and no one seemed to care.
Tyler PExcellent service à la clientèle
ROY DGreat experience and the installer was very knowledgeable and professional.
Terry BNever got my final receipt emailed to me like they said I would receive.
Alisha BNice drop-Off area after hours. Was very convenient.
John GNight drop off was utilized
Ross GNight drop off service was utilized.
Ross GI see nothing that I can suggest requiring improvement. The moving went well and the help I got via Vet Help was absolutely superb. My thanks to everyone.
Peter AYou can maintain your trucks so they don't break down and cause people to wait 4 and a half hours to be towed to their destination. I will be seeking a refund.
Jonathan KThe crew at this store is always very helpful
DAVID CGreat experience
DAN LThe mobile check-in is ridiculous. I waited in the parking lot for several minutes before I just went into the store and checked in with them. During the check-in at the counter, the mobile check-in was approved and created a hassle for the agent in the store. I will never use the mobile check-in ever again. You need a lot of work to make it a useful tool and a good customer experience.
Lorraine ORichard Y was great!!!
MIRANDA LGreat team! Great location! We go to this U-Haul every time
Angela JService a bit slow at both ends. It looked like both were short of help and system was slow. Online checkout was much quicker.
Randy DA text receipt of drop-off would be reassuring that I actually dropped it off.
Ken JEverything turned out well
Ernestina LThe Only Thing I Was Experiencing An Issue With Was The QR Code Not Responding Correctly
francisco vFellas there were very helpful, Thank You for All your Help!
Van WWhen booked I chose pickup in Chandler, return in Mesa but somehow when it went through it changed to return in Chandler. Talked to two agents and they could not change it back to return in Mesa. Had to drive an extra 40 miles for no reason. Wasn't super impressed, especially when the app is super slow and also fails to load half the time. Had to call a third time to check the truck in because the app wouldn't load.
Daniel PStaff was always very helpful. However, the ground of the driveway around the storage units needs to be better maintained. Too much exposed dirt leading to muddy ruts after a rain. Needs more gravel.
STEPHEN G | Expérience généraleIt was a good experience
Marvin M | Expérience généraleStag helpful friendly and efficient. Great business'
margart m | Expérience généraleNice folks . Very helpful and kind
margart m | Premières impressionsI thank the all staff specially larissa thanks very much
Vivian B | Premières impressionsMy experience was Very Poor. I experienced several destructive break-ins at this facility and well over $5 000 worth of things stolen over several weeks, that does not include cost of repairs & time spent trying to follow up with a manager that could never make himself available to show me what video they captured of the culprit (after having filed a police report & having a right to view the videos). That facility is poorly maintained, has the same cut chainlink fence still in place from the break-ins (just chained together something lousy), & lacks proper security to deter these crimes from occurring in the future. Potholes and mud puddles never get tended to, the gate was lubed once in my time there & you could really tell the difference when it finally happened. Uhaul needs to see how they're being represented out here. It's raggedy. Would not, Do not, Will not, Never Could I Recommend This Facility, individually. Uhaul as a whole, sure. But they need to put their thumb down on this place.
matthew f | Expérience généraleIt was a seam-free experience, appreciated by us.
JUDITH L | Premières impressionsThe staff was great and they helped me personally on several occasions. Good job.
CHARLES P | Expérience généraleMore room is better safe cost price low. I will choose it again if I have to when I need it a storage.
Ashley M | Expérience généraleI'm a customer at this facility for many years ago and the team has always been very helpful.
Francis K | Premières impressionsIf I could give zero stars I would. My storage was broken into multiple times, all my belongings were stolen. It took a medium uhaul truck to load up all my stuff, and I left with an amount that fits into my 2008 Chevy Malibu. I filed a police report and took all necessary measures to ensure some type of refund or answers as to why this had happened TWICE. I received one months refund and that was it. To say I am upset would be a massive understatement. I had things stolen from me that are priceless and can never be replaced, ever. Not to mention the sheer magnitude of stuff that was taken from me. I wouldn't wish this experience on my worst enemy.
guwendolyn r | Expérience généraleThe storage was convenient to my residence however there was something living underneath our unit and we found excrement once we removed our stuff.
Teresa B | Expérience généraleThe staff were great. They all seemed to like their job and get along well and were helpful. The monthly rent was more then I had planned .Your employees made it worth it
Mary C | Premières impressionsI decided to leave U-Haul storage because of your data breach when I had addressed this issue with your employees I was given bogus phone numbers to call and make my concerns known. I refuse to do business with a company who's concerns are more about making money off of our personal data then doing an honest business
James S | Expérience généraleThe manager and staff were absolutely amazing . Thank youuuuuuu!!
MARLI V | Premières impressionsMy unit was in the back dirt lot, a lot of dust and MUD because of the rain. My unit was in front of a huge water puddle and made it difficult to access my unit without dragging mud into it.the back lot needs asphalt. There was also no climate control available so I had to get my stuff out of there before it got too hot. If you have high end furniture this is probably not the best place to store your items. Price was reasonable. it's an old lot so don't have high expectations if you plan to store items here.
JONATHAN J | Expérience généraleBecause gate was left open and they broke into my Storage
Osvaldo L | Expérience généraleOur key broke in the lock.. and they were able to help with! Friendly and great customer service
Antonino L | Online Move InI was disappointed that I was unable to receive any of my last payment. I paid my monthly bill and the next day I took the trailer out.
Terry S | Expérience généraleIt's pretty dusty but it's AZ. I only worry about Pest getting in my Unit. As there was a Big rat trap in my unit. And there was no climate control option at this facility. But the unit/box truck container was clean. And for the size the price was not too bad. Easy access is a plus. So I'm happy with it.
JONATHAN J | Premières impressionsThe employees at Chandler U-Haul were kind, friendly and respectful to my needs. I will use them again in the future.
Brad D | Expérience généraleSeamless experience.
Janeen C | Expérience généraleI could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.
LUZ D | Expérience généraleBetter lighting would be nice , but overall secure and comfortable
Donte S | Expérience généraleThe unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the units
Jacob P | Online Move InTransportation always seems to over book but the the staff handled the customers very well.
Raul G | Premières impressionsI wish I could remember the office girls names but both were very friendly and helpful.
Madolynn l | Premières impressionsI continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!
Devra C | Premières impressionsOutstanding staff members and very helpful
Marcus M | Expérience généraleVery good
Kojo O | Expérience généraleI am relieved to organize my items that I need for use later. I appreciate the great work.
Bryson T | Online Move InThe guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn't have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!
Johnathan E | Premières impressionsThe staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.
Elizabeth H | Premières impressionsMy move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staff
Marcus M | Premières impressionsRyan was an awesome help!
Ralph S | Premières impressionsU-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!
Mensah F | Premières impressionsI came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone's "issues" with a smile.
Bernard A | Premières impressionsToo tired to comment. Gitca U-commenter I can rent?
Scott M | Online Move InEveryone was good except the girl that rented me the truck to move out. She wasn't very friend. Well rude. I was super nice to her and she wouldn't make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn't have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn't feel welcome at all. She had short multi colored short hair. I don't think I will rent anything from hula again.
linda d | Expérience généraleThank you all for your excellent help when needed this past year!
Caren K | Expérience généraleClean, quick, convenient.
Scott E | Online Move InCustomer service is very good and the employees are very helpful and kind
Damion E | Premières impressionsGood friendly 1st experience, Felt like there was some caring employees helping me.
Garry R | Premières impressionsVery helpful
Jessica R | Premières impressionsThe units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely
Cynthia M | Expérience généraleEs un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez
Jose Q | Premières impressionsIn my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.
Terra H | Premières impressionsThe staff was very helpful, knowledgeable, and friendly. I was a great experience. Merci encore.
linda d | Premières impressionsYes I will always use UHAUL storeage all the time and refer then to friends and family. Merci.
Francis K | Expérience généraleShawn was awesome. Went out of his way to get me set up with a storage unit
STEVE F | Premières impressionsGreat staff!
Lyle R | Expérience généraleManny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.
Lyle R | Premières impressionsThanks for the great service!
ellie A | Expérience généraleI have never used a storage facility before so I have nothing to compare it to.
charlotte l | Expérience généraleWhen I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard
Michael B | Premières impressions-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn't know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they're lighting has not changed on if it's a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!
Jeanne t | Expérience généraleService was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.
Keith J | Premières impressionsAppreciate the help during a difficult moving time. Thank y'all. Stay well & safe.
jennifer m | Expérience généraleThis is my location of choice. I always get good service.
Betty E | Expérience généraleReally dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful
Michelle H | Expérience généraleThis location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called " customer service" people. Feel free to contact me. It's because of the nice man Justin that works at Chandler that I decided to keep my stuff there.
Sara S | Premières impressionsAlthough I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location
Michelle H | Premières impressionsThe office personnel were very helpful. Thanks for helping me.
ann a | Expérience généraleWe moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.
Thomas K | Premières impressionsStaff was very helpful
Thomas M | Premières impressionsVery quick and I’m depth service
Kyller G | Premières impressionsCharles helped me make an informed decision about storing my belongings. He was kind & professional.
charlotte l | Premières impressionsWhen we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.
Tom F | Premières impressionsMy battery was stolen from my vehicle
prince m | Expérience généralexxxxx
KEN S | Expérience généraleEverything was excellent
EDWARD S | Premières impressionsit was always clean and the guys were always helpful, friendly and very professional.
Devon M | Expérience généraleExcellent ! Staff went out of their way to make sure I was happy and taken care of.
Debra H | Premières impressionsStaff super friendly but when you call the store always transfer you to another place and not convince
IVAN M | Expérience généraleEverything was AOKAY
Robert V | Expérience généraleVery good, courteous and helpful staff
melissa t | Expérience généraleMerci
Ahmed M | Expérience généraleCustomer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don't have wire on the top, but weird people in units!
corinne s | Expérience généraleThank you for your kind help.
RASHAD K | Premières impressionsFelt like going home!! Everyone was respectful and helpful. Great job!
joseph m | Expérience généraleVery convenient
brad m | Expérience généraleFrom the moment I entered the store until I returned the vehicle, excellence throughout.
MARIO A | Premières impressionsCourteous and rapid
Gwen W | Premières impressionsPprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.
Darshon H | Expérience généraleThe team was very professional and confident
marlon s | Premières impressionsThe Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!
andrea e | Premières impressionsExcellent service à la clientèle
Todd g | Expérience généraleUBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.
Larry W | Expérience généralemy u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be
Marisa B | Expérience généraleGreat experience
Monique A | Expérience généraleThe entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.
kim s | Expérience généraleWe were very happy with the staff at the Chandler location
lakeisha w | Expérience généraleYour staff were great! And very helpful thank you.
robert d | RéservationFront desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.
Soei S | Expérience généraleMy shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.
Annie K | Expérience généraleEveryone was very helpful from Alaska to Arizona
Robert V | RéservationI was satisfied with this U-Haul facility.
Kendall C | Expérience généraleWorking with Justin was easy yet professionally done. I will work with uhaul again very soon.
CATHERINE B | Expérience généraleReasonable service.
STANLEY B | Expérience généraleMy belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !
JAMES B | Expérience généraleI was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.
MICHAEL H | Expérience générale