Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I paid $1082 for a truck for 4 days and when dropped off on the 3rd day was charged an additional $640 for miles that I already paid for in the beginning
Teral W
Évaluation :
4
It wasn't clear where to return the truck to as you approached the obvious. Needs more/better signage
Richard C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken H
Évaluation :
5
Both Ladies that helped us were excellent! We had a very good experience and will use them again in the future!
Maddison A
Évaluation :
5
Extremely clean , helpful with the rental , overall great facility
Bruce G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce G
Évaluation :
5
The manager and staff were amazing! Very kind and helpful even when I was stressed out and frustrated with my situation! Very caring and understanding! Would recommend this location to anyone and everyone! The facility manager really made the experience the best!
Katrinca C
|
Expérience générale
Évaluation :
5
the GM was phenomenal, so friendly and polite. she even took ownership for the poor experience we had at pick up. you need more managers and staff like her. she should be training ALL your new hires. she was so efficient and even greeted me AT my car door upon drop off. she truly is the only reason i'll ever come back and use u-haul! she saved a customer for sure. PLEASE ensure her and her team get this feedback!
Shane R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marian P
Évaluation :
5
Le client n'a pas laissé de commentaire.
fatima w
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary F
Évaluation :
5
The Manager was the one you handled me. Very professional and kind. My complaint is with uhaul and how the nickel and dime you for everything. My total online came you to 21.00. I get to the location and it was $50. For this reason is why I hate dealing with them. As far as Ms. Springs she was 10 plus stars
Natasha B
Évaluation :
5
Excellent customer service and clean facility. Would highly recommend.
JONATHAN R
|
Premières impressions
Évaluation :
5
If I ever need a storage unit I will not bother looking anywhere else....I will return to the U-Haul facility in Hickory again. The staff was professional and helpful, the unit was clean, safe, and convenient. The card access made using the facility so easy. I am a VERY satisfied customer!
PHILLIP H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna M
Évaluation :
5
They were very kind in both offices, they delivered the vehicle to me in one place and I returned it to another city. I thank them.
Enma Y
Évaluation :
3
Have equiptment ready at locations that are originally set up to rent from . My original agreement was at a different location, but I was informed the day before my rental was scheduled to be picked up that there was not one available and I would have to drive further away and pay more for the same exact truck that I wanted
Montana G
Évaluation :
3
This may be a case of demand for product versus staffing. After being assisted with the finalization of the rental contract while picking up my reservation, I was made to wait a significant amount of time (20 minutes) for the agent to meet me at the truck to obtain the key. I had to return to the office and wait while another agent worked through two clients, and their needs, before addressing my concern. At that time, the original agent returned to the counter and was tasked with meeting me (again) at the truck to obtain the key. This happened this time. I lost approximately 30 minutes waiting for no apparent reason. Yes, the agency was busy at the time. It does not appear there was more than one attending representative, which likely could have expedited everyone's transactions.
Jay J
Évaluation :
5
Everything was great. The outdoor unit had some excess sawdust like material that coated everything, but nothing to really complain about. Lakeia and her staff are wonderful and have always treated me well.
Tiffany H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy S
|
Expérience générale
Évaluation :
5
Always a satisfied customer
Jarvis G
|
Premières impressions
Évaluation :
5
No additional comments
Charles B
Évaluation :
5
The management and staff are definitely on point
Jarvis G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Izaak C
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER K
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard e
Évaluation :
5
The staff and manager was super nice, professional and helpful. The manager (I don't remember her name), is excellent!!! I can't give her enough praise! She went out of her way to help us! I highly recommend this facility to anyone!!!
DAWN O
|
Premières impressions
Évaluation :
5
Very Great Staff! Everyone Was Very Nice And Friendly. Lakeia is a very kind person she's super sweet and helpful. Thank you for making our move in experience so easy.
Vanishia L
|
Expérience générale
Évaluation :
1
I would recommend this U-Haul to relatives and Friends and I also wood use it again myself if I need it again and thanks to the manager running this place very professionally and Clean
Gary L
|
Expérience générale
Évaluation :
5
Nothing, the staff and management are all excellent, extremely professional and helpful. We had a great experience!! I cannot say enough great things about them!!! Thank you so much!!!
Dawn O
Évaluation :
5
You guys handled everything with grace, thank you.
LAURILYN L
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose j
Évaluation :
5
Staff was awesome!
John L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lindsey S
Évaluation :
3
Le client n'a pas laissé de commentaire.
Melissa L
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS A
|
Expérience générale
Évaluation :
5
Self return at night was a bit of a challenge.. Maybe better lighting in that area and better directions on where to park. Very good experience over all. At checkout, customer service person was very nice and quick.
Mary P
Évaluation :
5
Give some type of $ rebate when returning w more gas than " required"!!! To use on a future rental !!
Andrew K
Évaluation :
5
The manager and staff were great. We moved from Texas and she was so patient with me and my son.
FREDERICK H
|
Premières impressions
Évaluation :
3
When we moved out of our storage I requested to close it was told there was a lock on it I apologized n said I’m already out of state my husband is Autistoc and has a traumatic brain injury manager emailed back I have you clear instructions no compassion at all regarding that basically saying she didn’t care he had a learning disability
Jamie K
|
Expérience générale
Évaluation :
5
Very impressed with professionalism and cleanliness and support of the staff
rick e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary S
Évaluation :
1
The person that handled my reservation at the pickup location. She was texting on her phone and this took 30 minutes to do. I had a reservation.with everything already there. Plus I got some furniture pads. So instead of given them to me after hooking up trailer had to pull all the way around again. I feel that she had issues in her personal that effects u haul business.
PHILLIP D
Évaluation :
5
Exceptional customer service
Lisa P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathleen R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary G
Évaluation :
5
Natin everything it’s very good
Ismael O
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cathy S
Évaluation :
5
Good services
Liza R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Benjamin R
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Darrell H
Évaluation :
5
Very friendly, helpful, and respectful. It was the best experience from a u haul and storage facility I even seen.
Dwayne Q
|
Premières impressions
Évaluation :
3
Way to high an charge me extra 112
Donna E
Évaluation :
4
I did not like the process of online check in. It was difficult and time consuming. No way to dispute the mileage charges as the facility was closed with no instructions on where to park the vehicle. This was a bad experience from beginning to end.
Steve D
Évaluation :
5
Good customer service and good experience
Thomas H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley W
|
Expérience générale
Évaluation :
5
David was great!
Henry e
Évaluation :
5
Customer service exceeds expectations. The pricing is ridiculous. The manager is phenomenal she will go above and beyond to accommodate customer. Extremely friendly and very knowledgeable and helpful. I give this UhAul service a10 perfect all around.
Tracy G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stuart D
|
Premières impressions
Évaluation :
5
Excellent! Friendly and efficient.
Henry e
Évaluation :
2
Le client n'a pas laissé de commentaire.
Taylor B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAURIE L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel P
|
Expérience générale
Évaluation :
5
Google maps lead us to it, otherwise, maybe a little hard to find without nav. Excellent store.
Lon S
Évaluation :
5
The rental went very smooth. We had a slight hickup but the problem was fixed the next day.
Stephen M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kong L
Évaluation :
5
The young lady that checked us out was same person who set us up 4 years ago. Fantastic employee, was wonderful for our son a student at Lenoir~Rhyne to store his stuff over the years!
Jacob P
|
Expérience générale
Évaluation :
5
Très professionnel et serviable!
PHILLIP H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christine W
|
Expérience générale
Évaluation :
4
The MPH plastic shield was cracked when I received the truck.
Joseph L
Évaluation :
5
The answering machine takes time to finally talk to a person. It is important to have an immediate answer at times. This was the site in Hickory, NC. The Johnson City, TN staff was very helpful and informative.
Joe B
Évaluation :
5
This location has much better customer service than the one located on 70 in Hickory, NC. If I need to use UHaul again, I will use this location.
Zachary M
Évaluation :
4
better signage on where to go, like office, equipment return and pick-up.
Justin T
Évaluation :
5
Everything went well easy to access clean and had gas in it.And was left the same.
Heather L
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tammy S
Évaluation :
5
Friendly customer service both at check in and drop off. Je les recommande fortement.
Elaine B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alonzo W
Évaluation :
5
This was the greatest experience I ever had. Great customer survey no hidden fees. I would recommend everyone to go there.
LATOYA W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
laura H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
isaiah r
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
FRANK M
Évaluation :
5
Kia is amazing! She had everything ready for me to make it a speedy transaction. I would highly recommend you go to this location if you need a dependable and pleasant experience
Julie S
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRISTIAN G
|
Expérience générale
Évaluation :
5
Only complaint is making sure there's a counter measure for when the A/C duct work is sweating water in the units. I had to file a damage claim to get reimbursed for a ruined mattress that cost over $4000. Above all I'd do business with this U-haul again and the manager and employees are always on top of everything.
Justin C
|
Expérience générale
Évaluation :
5
Excellent service and very clean storage facility. The manager, she was great.
Cynthia C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd G
Évaluation :
4
I dropped off the vehicle a day early, 6 minutes prior to the location's opening, because I had to be somewhere else. I had logged on to Uhaul earlier in the morning to confirm day and time of drop-off. I returned to the U-Haul facility an hour later. There was no one inside at the counter - just had a number to call because the employee was back in the storage area. I told her I dropped off the truck just before opening and wanted to make sure she had gotten it. I was there in the office and she was in the back. She said she would take care of it. I did not know - because the writing in the contract emailed to me was so tiny that I could not read instructions about having to take photos, etc. - to finalize the drop-off. Then I got home and saw the $20 service charge which could have easily been avoided if she came out from the back and checked the truck while I was there. At any rate, I called the main UHaul number and was assisted by Nelwyn Rian who understood my inquiry and issued a refund as a one-time customer service gesture which I greatly appreciated. Now I know! Thank you!
Lauren D
Évaluation :
5
Lakeia was great and the facility was the best. Will definitely use it again. Great experience all around!
jamika j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gloria L
|
Expérience générale
Évaluation :
5
Truck had no air conditioning.
Gregory R
Évaluation :
2
The fact you have no idea where the entrance door is should be fixed. I went around the back to where the truck drop off should be, however the entrance to the building is on the other side of building.
Joseph S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris G
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYLE B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lynn P
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAMON M
|
Expérience générale
Évaluation :
4
Nothing I can think of at this moment, personally my experience was fine was treated with kindness and respect.
Steve R
Évaluation :
4
Everything was fine no problems
Gregory G
|
Expérience générale
Évaluation :
2
Friendly yes, didn't get the right storage, they changed everything around took over 1/2 hrs to get storage spaces. Plus other things. The main thing we finally got ouw 2 spaces.
richard m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula P
Évaluation :
5
Staff was friendly and helpful
JOHN B
|
Expérience générale
Évaluation :
5
The U-Haul attendant was very nice and helpful. I saw her extend kindness to others as well.
Cynthia H
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE H
|
Premières impressions
Évaluation :
2
I had the rental until Sunday at 4pm but dropped it off on Saturday at 5pm in the night drop box because they closed right at 5pm. They charged me a $20 fee for after hours drop…..why when I had it for another day?
Steven S
Évaluation :
1
My truck was not available after having made a reservation
Sharon G
Évaluation :
5
Your app is slow and does not always pull everything in.
chou m
Évaluation :
4
Everything is okay so far
JOEL A
|
Premières impressions
Évaluation :
5
If I ever need a storage unit again, I will definitely look here first. Staff was friendly and informative
mary l
|
Expérience générale
Évaluation :
3
The employee lied about pricing of the rental vehicle and will charge you for gas if you do not photograph your gauge as proof, even if you fill it to its original position. Clean vehicle, though.
Darius P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve S
|
Expérience générale
Évaluation :
5
Above and beyond excellence. Extremely polite quick response and service. I highly recommend Downtown Hickory Uhaul.
Tracy G
Évaluation :
5
Le client n'a pas laissé de commentaire.
aaron m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
aaron m
Évaluation :
4
E
Terri J
Évaluation :
2
The rental I was first provided had the check engine light on, wouldn't steer, wouldn't drive out of the parking lot. But the manager said it was fine to her! It and the replacement were both grossly dirty in the cabs. The photos were of new trucks, didn't reflect any of the damage. The other problem at this location, where I've rented from before and come for supplies, is that the manager is the only one on staff and is tied up constantly. It takes forever to get in and out. Nice woman, seems to be doing her best, but it isn't worth the time lost and the unreliable equipment if you are on any kind of schedule.
PRERANA P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Greg W
Évaluation :
5
Le client n'a pas laissé de commentaire.
aaron m
|
Premières impressions
Évaluation :
2
Representative was not friendly at all. She acted annoyed, answered questions with "yes/no" rather than offering an explanation, was not customer service oriented.
WILLIAM G
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Billy D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon-Michel M
|
Premières impressions
Évaluation :
5
Uhaul makes everything pain less
doris h
|
Premières impressions
Évaluation :
5
Very thorough, helpful and knowledgeable manager! Spotless facility
dale l
|
Premières impressions
Évaluation :
5
Uhaul makes everything pain less
randall p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda G
|
Expérience générale
Évaluation :
4
I only used half of the miles I paid for at pickup. Maybe the customer should be reimbursed for the remaining miles not used. After all the customer has to fill the tank back to where it was at pickup. Just a curious customer. Merci.
Angela T
Évaluation :
5
Great service , very accommodating
Steve S
Évaluation :
5
Great customer service! Very nice!
jamika j
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RADIAH W
|
Premières impressions
Évaluation :
5
staff is friendly and professional. vans are clean and well maintained. will be renting again.
heather f
Évaluation :
5
Everything was great!
Brandan B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vera S
Évaluation :
5
Thanks for the your kind service
Rodney F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZACHARY C
|
Expérience générale
Évaluation :
5
The General Manager was the one working. She definitely needs a raise. She was so helpful and attentive.
Brad L
Évaluation :
5
Lakeia Springs did a wonderful job helping us get what we needed. She was extremely helpful and friendly. She is a big plus for the company. The truck we rented was clean and we had no problems with it and would go back to this location if we need anything in the future.
Clyde H
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL M
|
Expérience générale
Évaluation :
5
Thank you So Very Much!<3
kayleann p
|
Expérience générale
Évaluation :
2
The unit was very hard to get into because it was an upper level. Unfortunately, we set the alarm off because it was very inconvenient to get into the upper unit but we did get everything in the upper unit. Had to call the general manager to stop the alarm hopefully we don't have to use the storage unit for a long.
Cherokee R
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela R
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXIS H
|
Premières impressions
Évaluation :
5
Nothing at all! Your employee Lakeia was AMAZING! I had made a hiccup ordering my uhaul online she went thru everything and helped me reorder correctly! Also, I had a hold I had to clear with uhaul before renting and she walked me thru calling step by step so I could secure my uhaul in a timely manner with no worries! I was every company had a Lakeia in todays world! Lakeia represents your company with true professionalism! 5 STARS!!!
Tera W
Évaluation :
5
Was very helpful would recommend everyone to use their services
Gerald C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis M
|
Expérience générale
Évaluation :
5
Staff member and manager gave a positive environment and excellent communication. I must say it is a clean well crept and organized facility that deserves a 5 star rating. Thank you .
Ashly K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail H
Évaluation :
5
The most friendly and helpful service!!
PAYTON M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean R
Évaluation :
3
Mileage fees were not explained.
Michael P
Évaluation :
5
The associate was very helpful and friendly getting our unit set up .
CARLTON M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Loran C
|
Expérience générale
Évaluation :
5
Tara Houston was very friendly! She was knowledgeable, and very kind after a long day of moving. She had my stuff inspected and had me on my way in about 5 mins!
joel b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron M
|
Expérience générale
Évaluation :
5
Very nice person helped me
Rachelle H
|
Premières impressions
Évaluation :
5
Lakeia was very helpful..She gave the best prices and she was also very friendly and professional…
SHARI H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
trinity j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cameron D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna H
|
Premières impressions
Évaluation :
5
This facility is the best around. Clean and staff are welcoming!
Tracy S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra F
|
Premières impressions
Évaluation :
5
The manager there is extremely helpful and went above and beyond to help me.
Tammi J
|
Expérience générale
Évaluation :
5
After renting for numerous years, I can say this was the best rental experience I have had anywhere. The manager and staff were always helpful, considerate and workable with any situation. I would not hesitate to go back, if needed, and will definitely recommend this facility to anyone and everyone. Merci.
Janet B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kayleann p
|
Premières impressions
Évaluation :
5
Awesome a good experience renting a storage facility from there
Richard K
|
Expérience générale
Évaluation :
5
The general manager was very nice an professional as well as the young lady that was there with her I would come back
Reshella G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorin H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
joshua w
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Charlotte H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gloria L
|
Premières impressions
Évaluation :
5
Very helpful whenever I needed some special attention
Will use again
TERRI D
|
Expérience générale
Évaluation :
1
Office was closed two days when sign on door said it would be open. No one answered phone. No one returned messages. When we finally got in, the manager said her kids had been sick.
Kendall T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mary l
|
Premières impressions
Évaluation :
1
Staff was extremely poor customer service and released my personal information to an unauthorized person. Negligent handling of personal information , which has been notified to the U-Haul legal department
Kailey G
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lawrence S
|
Premières impressions
Évaluation :
5
Lakeia was awesome to work with and went the extra mile for our move!
Tracey B
|
Premières impressions
Évaluation :
4
Thank you for the safe and secure storage
Robert R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ariana D
|
Expérience générale
Évaluation :
5
It was actually a very trying time for my family as the reason we needed a storage unit and truck was to help my sister who became very sick, very quickly move out of her apartment. The ease of rental and support from the staff made a very difficult situation manageable and it is very much appreciated.
DANA S
|
Premières impressions
Évaluation :
5
The female manager was was really helpful getting my two sons into a unit with me over the phone with me living in Florida! I recommend a big raise for her!
YOLANDA L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rocio A
|
Expérience générale
Évaluation :
5
Lakea, Tyrone and the young lady in training went above and beyond the call of duty.
Rocio A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORI G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deanna T
|
Expérience générale
Évaluation :
5
GREAT JOB U HAUL (you all)!
Mary D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
robin s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kiley S
|
Premières impressions
Évaluation :
5
Lakiua was the best young lady to deal with. She was very friendly and knowledgeable about the storage we needed along with Tyrone as well. Very helpful people at the Hickory NC location. Walked us through the entire process and how to enter the codes and even walked with us around the entire complex and explain all the features like the double loading dock we can use there. Thanks Chris
Angelo C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina B
|
Expérience générale
Évaluation :
5
Lakia Springs made the process so easy. She was very knowledgeable and happy to help my needs to met. Great service, I appreciate it. Very clean facility and greats prices as well.
David P
|
Premières impressions
Évaluation :
5
Lakeia was very professional, friendly, and efficient you are fortunate to have such a good representative for U Haul.
Mary S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Venus C
|
Expérience générale
Évaluation :
5
Did not need storage after all.
Alyssa Z
|
Expérience générale
Évaluation :
5
Ty was very patient and helpful. I really appreciated his assistance.
Candace R
|
Premières impressions
Évaluation :
5
I had originally reserved 2 units at the west hickory facility, only to learn that they had none when I showed up with a truckload of stuff. She sent me to the Main Ave faculty where I was helped by LaKeia. She went above and beyond to provide wonderful customer service! Her friendly demeanor made an otherwise bad day a complete success!
Leigh P
|
Premières impressions
Évaluation :
5
Ty Ramsuer,and the whole staff are very exculent to work with!! GREAT PERSONALITY!!
William T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan E
|
Expérience générale
Évaluation :
5
Mr Ty and Lakiesha were very helpful and answered every question I had promptly and accurately. Ty even took time out of his day to explain the security protocols. Great staff and would definitely recommend
Keith K
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Carolyn J
|
Premières impressions
Évaluation :
5
Very convenient location for us. Prices could be lower a little although they might be comparable to others in the area. The place is clean and seems to be well-maintained.
Amal N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CALEB R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sherry c
|
Premières impressions
Évaluation :
5
The manager at Hickory location, Ty went above and beyond. When my movers didn't show he helped me get movers quickly to unload my items.
SCOTTIE J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael G
|
Expérience générale
Évaluation :
5
We had a great experience from checking in to the time we went to the unit. We were treated with the upmost respect and exceptional professionalism. The unit is well lit and clean. The only downside is that we were required to buy a special lock but we understood.
David R
|
Premières impressions
Évaluation :
5
Staff was very helpful and friendly. While we were loading the unit, they even stopped by to make sure everything was ok.
Tina L
|
Premières impressions
Évaluation :
5
Good place to storage my items and stay safe
Gregory G
|
Premières impressions
Évaluation :
5
Ty Ramseur, Brandon and Makayla are wonderful!
Holly S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laiza P
|
Expérience générale
Évaluation :
3
Rat poison in locker we rented.
Marilyn a
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
keaira c
|
Premières impressions
Évaluation :
5
Needed multiple units the staff worked to keep my units next each other and close if unable. Great experience .
Ken C
|
Expérience générale
Évaluation :
5
The lady upfront was very nice and answered all my questions and I will recommend to this for my friend
Edwin P
|
Premières impressions
Évaluation :
4
While I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I'm in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn't for that my experience would have been excellent
Yadira W
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
PATRICIA D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY K
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
janet h
|
Expérience générale
Évaluation :
5
Katie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.
Ron D
|
Expérience générale
Évaluation :
4
Easy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.
Dennis H
|
Expérience générale
Évaluation :
5
They did good by me
Anthony F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas M
|
Expérience générale
Évaluation :
5
It was affordable and save my life. I wish the bathroom was clean like it used to be.
Crystal V
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven R
|
Expérience générale
Évaluation :
5
I would still be with them but I lost my job due to covid mess. Only thing I wish I hadn't lost that was in storage was my daughter Sunshine's ashes. Everything else ment nothing. Thank you Treasure
Treasure M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michelle D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christopher K
|
Premières impressions
Évaluation :
5
Thanknyou to the hickory nc staff!!!!!
Mary L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori G
|
Expérience générale
Évaluation :
4
Other storage places give you code or card and you have 24/7 access. Not limited time
STEVEN A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CALOB H
|
Expérience générale
Évaluation :
5
The gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.
Cathy F
|
Premières impressions
Évaluation :
4
When we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!
janet h
|
Premières impressions
Évaluation :
5
I was provided exceptional customer service.
Katherine W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dennis B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latonia M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harry A
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Constance S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rodney F
|
Premières impressions
Évaluation :
5
Very happy!
William H
|
Expérience générale
Évaluation :
5
Katie could not have been nicer and more welcoming and informative, absolute sweetheart. Made everything as easy as possible. Thank you again
Steven R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas M
|
Online Move In
Évaluation :
5
I do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.
Eric O
|
Expérience générale
Évaluation :
2
Had to go to 3 different locations.
Ashley I
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph S
|
Expérience générale
Évaluation :
5
Great servoce
Demonte M
|
Premières impressions
Évaluation :
5
.
Demonte M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kelsey P
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
John S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LECOUNTE T
|
Expérience générale
Évaluation :
5
The general manager and lady work there were great helpers! Friendly and understanding my needs!
Christopher P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leanna B
|
Expérience générale
Évaluation :
5
Great facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.
William D
|
Expérience générale
Évaluation :
5
The customer service was professional and outstanding!
LECOUNTE T
|
Premières impressions
Évaluation :
5
Perfect place for storage
Lori K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melinda S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACKIE B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
janet f
|
Expérience générale
Évaluation :
4
Loved dealing with the staff, very helpful and friendly. They all need a raise!!
Kim D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Todd G
|
Expérience générale
Évaluation :
5
The people are always great and super helpful. I've had several storage units with them over the years.
Roberta C
|
Expérience générale
Évaluation :
1
I was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.
Jackson J
|
Expérience générale
Évaluation :
4
One thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.
Christey K
|
Expérience générale
Évaluation :
5
The young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.
Brooks S
|
Online Move In
Évaluation :
5
Good place good people
Anthony F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James B
|
Expérience générale
Évaluation :
5
Very helpful with all my questions & great staff.
Janet B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
amber b
|
Expérience générale
Évaluation :
2
One of the employees thought that it was professional to message me on Facebook about my storage unit. I think that's a little invasive so I cleared everything out and canceled my contract.
Nikolai P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindy K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawanna R
|
Premières impressions
Évaluation :
5
The lady that helped me was phenomenal!!!!!!!
Kellie M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Limitless P
|
Expérience générale
Évaluation :
5
Aretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today's society do we experience the love that Aretha showed towards us, her customer. I'm looking forward to our return visit in a couple weeks. I don't what her compensation is but it's probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer
Bill M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dennis b
|
Premières impressions
Évaluation :
5
This is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can't give this place a high enough rating.
Justin H
|
Expérience générale
Évaluation :
5
The associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.
William D
|
Premières impressions
Évaluation :
5
Aresha was very helpful and professional.
Claudine A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Hazel S
|
Expérience générale
Évaluation :
5
Thank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!
Glenn M
|
Expérience générale
Évaluation :
5
Aresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!
Eileen T
|
Expérience générale
Évaluation :
5
UHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)
Tracye L
|
Expérience générale
Évaluation :
4
Automatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.
William B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carrol P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark P
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andy W
|
Expérience générale
Évaluation :
5
Areesha and her staff were pleasant, helpful and professional in meeting our needs. They made our move seamless and stress free. The facility was emmaculate and well lit. Thanks for a great experience. Joe and Diane B.
JOE B
|
Expérience générale
Évaluation :
5
The staff was top rate, very helpful and knowledgeable.
Tom R
|
Expérience générale
Évaluation :
5
The family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. Murphy
MARGRET M
|
Expérience générale
Évaluation :
5
Aresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!
Leanna B
|
Premières impressions
Évaluation :
1
Laurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.
Corey R
|
Expérience générale
Évaluation :
5
Aresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!
J.R. H
|
Expérience générale
Évaluation :
5
Very good experience..
Ann T
|
Expérience générale
Évaluation :
5
Very please with that facility, thank you very much!!!
Enrique R
|
Expérience générale
Évaluation :
5
The girls there are friendly and professional. They're the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.
Pablo R
|
Premières impressions
Évaluation :
5
Outstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.
Samuel H
|
Expérience générale
Évaluation :
5
Ms. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!
chanel M
|
Expérience générale
Évaluation :
5
I appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Merci encore!
MARY A
|
Expérience générale
Évaluation :
5
Very well run operation
Donald G
|
Premières impressions
Évaluation :
5
Everyone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!
Daniel L
|
Premières impressions
Évaluation :
5
Staff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.
Wynema M
|
Expérience générale
Évaluation :
5
Aresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.
JOE B
|
Premières impressions
Évaluation :
5
Representative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needs
Samuel H
|
Premières impressions
Évaluation :
5
Great place, no problems.
Kaleigh C
|
Expérience générale
Évaluation :
5
Very well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!
Leroy J
|
Expérience générale
Évaluation :
5
A+
Felicia P
|
Expérience générale
Évaluation :
2
Garage me throwing stuff because they did roof work over my unit.
John D
|
Expérience générale
Évaluation :
5
Thanks, we would recommend it
Dhanya R
|
Expérience générale
Évaluation :
5
Lady really loves her job & has a great attitude!!
Wendy W
|
Premières impressions
Évaluation :
5
Great service!
john r
|
Premières impressions
Évaluation :
4
Super friendly staff. My only complain-lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50 to have the lock drilled out.
KIMBERLY J
|
Expérience générale
Évaluation :
5
Great people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I've been to.
Douglas S
|
Expérience générale
Évaluation :
4
Excellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problems
Tim C
|
Expérience générale
Évaluation :
5
The manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.
Dennis H
|
Premières impressions
Évaluation :
3
Definitely to expensive for a small until 5x10. Costed $70 dollars a month. But didn't have a choice but there.
Chad J
|
Expérience générale
Évaluation :
5
best facility and
jimmy j
|
Expérience générale
Évaluation :
5
Aresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!
Daniel S
|
Premières impressions
Évaluation :
5
Staff are very friendly and helpful.
jeremy j
|
Premières impressions
Évaluation :
5
Ms, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.
J.R. H
|
Premières impressions
Évaluation :
5
The people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.
Tracye L
|
Premières impressions
Évaluation :
5
I was very happy with my experience.
Paula M
|
Expérience générale
Évaluation :
5
Excellent customer service
Craig C
|
Premières impressions
Évaluation :
5
Aeishya is wonderful and professional.
Jeffrey C
|
Expérience générale
Évaluation :
5
We were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.
William E
|
Expérience générale
Évaluation :
5
I rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.
Reggie T
|
Expérience générale
Évaluation :
5
The manager is excellent, professional and respectful.
julio s
|
Expérience générale
Évaluation :
5
Our csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul location
Nora P
|
Premières impressions
Évaluation :
5
The young lady was exceptionally helpful and supportive
EDWARD L
|
Premières impressions
Évaluation :
5
The manager was very helpful and friendly.
Wynema M
|
Réservation
Évaluation :
5
I had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. Thanks
LAUREN E
|
Réservation
Évaluation :
5
This was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.
Don B
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Expérience générale
Évaluation :
5
The agent was quick, efficient, and friendly. We were in and out in no time.
Levi S
|
Réservation
Évaluation :
5
My initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Merci.
Janet B
|
Réservation
Évaluation :
5
It seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.
Cecilia B
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Expérience générale
Évaluation :
5
Extremely well maintained facility, with a friendly and efficient staff. Je les recommande fortement!
BENNETT C
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Expérience générale
Évaluation :
5
The service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.
Jennifer Y
|
Réservation
Évaluation :
5
Folks very good
paul b
|
Expérience générale
Évaluation :
5
Staff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!
CALEB R
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.