Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We were not told that the engine should be running to operate the lift gate. Battery eventually went dead.
Lee B
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHAD Z
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jalia L
Évaluation :
5
Le client n'a pas laissé de commentaire.
cheryl f
Évaluation :
5
Le client n'a pas laissé de commentaire.
Torrey C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lachelshea A
Évaluation :
1
Poor customer service…. 2024
Nathaniel A
Évaluation :
5
Le client n'a pas laissé de commentaire.
shandra l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chekela H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lee N
Évaluation :
3
Le client n'a pas laissé de commentaire.
Steven G
Évaluation :
5
Actually I was totally satisfied with the service, the associate was courteous and she helped me in deciding which truck was a better fit for my needs. Merci
Dionne P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrienne W
Évaluation :
5
Friendly, staff nice and quite pleasant
Vanessa D
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Robbie H
Évaluation :
3
Le client n'a pas laissé de commentaire.
Stephanie M
|
Expérience générale
Évaluation :
5
CSR representative was very professional and very helpful and friendly need more like her....
kemmit p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter K
Évaluation :
5
The associate was very thorough although she was working by herself and working three or four of us at one time everything still came out completed and accurate
Claudia A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUQUANDA J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle S
Évaluation :
3
We did not receive the hand trucks we ordered with our rental and we picked up via mobile app so it impacted our move. I was told I'd get a code the night before my pickup however I did not! I made the reservation and had to call back 2 times as the truck was showing at a different location.
Beth B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katina P
Évaluation :
3
Le client n'a pas laissé de commentaire.
Karen F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie M
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHELE K
Évaluation :
5
Above and beyond service
JACK J
Évaluation :
5
Staff was very nice well shop again there
belinda n
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory J
Évaluation :
5
The truck had a strong SMOKE sense in it! It was horrible
Lannie S
Évaluation :
4
Le client n'a pas laissé de commentaire.
James T
Évaluation :
5
not sure if tow vehicle used [GMC Denali] or equipment - but electric brake appeared to not be working
John S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew H
Évaluation :
1
They charged me for bring the truck back on the same amount of fuel I got the truck on I was very confused but the people had attitude and very rude
Tahji W
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACK J
Évaluation :
5
My reservation agent was very friendly and welcoming. She made my rental experience very pleasant
Ziakashanti L
Évaluation :
4
When reserve a 20’ truck you would expect to get that and not a 26’ truck that cost more in gas and beats you on each bump
Robert B
Évaluation :
1
The storage building are old and difficult to maneuver through. If you have large furniture, there are no elevators or lifts to assist only stairs. The facility was clean and the staff was exceptionally nice and helpful, however the storage building are just old and outdated.
Kerslyn J
|
Expérience générale
Évaluation :
5
My favorite location. Always fast and professional.
April L
Évaluation :
4
Le client n'a pas laissé de commentaire.
SARAH B
|
Expérience générale
Évaluation :
5
Great customer service and.
ANTANETRA H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lavada P
|
Expérience générale
Évaluation :
5
very friendly
VIRGINIA L
|
Expérience générale
Évaluation :
5
Excellent customer service and support
Kendrick P
Évaluation :
4
Merci
CHARLES T
Évaluation :
5
They run a tight store. If every UHAUL ran like this - the competition would not exist.
Murphy B
Évaluation :
3
Le client n'a pas laissé de commentaire.
Dennis A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryant B
Évaluation :
4
This place is a great one to rent at the staff is very helpful I only had one experience with one worker whom was so busy she didn't properly check us out!!! Other than that I will recommend and also return to the select one again
Chrissy A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosa F
Évaluation :
4
Lauren was very friendly and helpful. My concern is that my storage unit 101, has a flimsy hollow interior door and a latch lock that can be unscrewed while locked with the lock provided. A sturdy, exterior door, with a more sturdy lock will allow me to leave my items there beyond the 30 day free period.
Alex A
|
Premières impressions
Évaluation :
5
Todo estuvo perfecto, buen trato y rapidez
Alexi P
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENISHIA F
Évaluation :
4
No comments.
OSCAR G
Évaluation :
3
Not sure what u can do for the next customer. However Ya'll charged my debit card twice making me overdraft my account
Florence T
Évaluation :
5
Everything was good 👍🏾
CHERRIE E
Évaluation :
5
Message on dash about Driver rear light. Also keep telling me in need of oil change . I was just afraid of being stopped by the police. And van run hot or break down due to oil issues. Other than that I was able accomplish my mission. Merci
Chrystal S
Évaluation :
5
More trucks for availability
Daniel S
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDER N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roxane L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tina F
Évaluation :
4
I was greeted on arrival and there was no delay in beginning the installation of the receiver for my hitch. The waiting accommodations were comfortable but some coffee would have been a nice perk. The receiver was installed in the expected time. I was disappointed that the wiring harness I had ordered was "not available" and a lesser quality one was substituted . I was not made aware of the substitution until I checked out.
Charles H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tijuana T
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIE W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Demetrius P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terrell W
Évaluation :
5
Told them about the light so they could fix it
John M
Évaluation :
4
Gabriel was very polite and professional.
Jacob H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Louis F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stormy T
Évaluation :
5
Le client n'a pas laissé de commentaire.
James T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Terry C
Évaluation :
5
My experience was pleasant
Michelle W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jermaine W
Évaluation :
3
I was told just to drop the keys in the drop box due the truck getting gas. Neither associate looked anything up. I received an email with the charge for another day.
`Gage B
Évaluation :
1
I was lied on I dropped the vehicle off way ahead of time they still charged me for another day and I have proof I took a picture that’s stealing will be writing the BBB
Jasmine P
Évaluation :
3
Le client n'a pas laissé de commentaire.
BRYAN W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACK J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter B
Évaluation :
5
Le client n'a pas laissé de commentaire.
LATASHA J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIERRA W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie P
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Cheyenne M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
brad r
Évaluation :
5
Keep the good work up
Christopher E
Évaluation :
4
You charged me for s full month rental on 3 boxes just 1 day before delivering those boxes to me to empty. Just 1 day and you charged me $85 per box for 3 boxes. That was just wrong
Tracye C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kim D
Évaluation :
5
Nothing. It was perfect.
Ronald W
Évaluation :
5
Le client n'a pas laissé de commentaire.
larry t
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hugh J
Évaluation :
1
Rude , and no communication skill what’s so ever
Camran H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy M
Évaluation :
5
Le client n'a pas laissé de commentaire.
charles s
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kay E
Évaluation :
5
I like the location because it’s close to our office.
Ron B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheree W
Évaluation :
4
Le client n'a pas laissé de commentaire.
TIMOTHY O
Évaluation :
4
Le client n'a pas laissé de commentaire.
charles s
Évaluation :
1
Le client n'a pas laissé de commentaire.
Devan S
Évaluation :
5
Everything was absolutely perfect!
Mary Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEROME S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carolyn A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Beverly C
Évaluation :
5
Overall a good experience. It didn't have straps, blankets, or
Edward D
Évaluation :
5
The staff was very friendly and worked very prompt to assist customers.
liberada M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa T
Évaluation :
5
Very easy to work with. Pleased with everything.
KENNETH B
Évaluation :
5
Everything was good I thought I had 24 hours access but other than that it was great
SARAH B
|
Premières impressions
Évaluation :
5
Miss Bobby Is a pro I really appreciate it her assistance.
constance l
|
Premières impressions
Évaluation :
1
They had given away our reserved unit. So when we arrived in our rented haul truck we could not unload our stuff because they didn't have a unit big enough. Very frustrating. We now have to pay for another day with the truck and find new storage facility
laura l
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amber P
|
Expérience générale
Évaluation :
5
I had 0 issues storing my items here. Me and my daughter didn't have help unloading our stuff and a staff member helped us which made it super easier. I would definitely recommend!
PEARLINA M
|
Expérience générale
Évaluation :
3
I reserved a climate controlled unit through the app days in advance only to be told the day before that they did not have one available and I had to get a regular unit. Then the staff available needs work there was only 1 man in the entire place that was helping people but he was nice. Also they have two signs outside the units stating the storage access hours are until 10pm CST but in reality it's only accessible during business hours so I waisted time trying to get into my units after hours which caused an inconvenience to myself and my helpers.
DARRINGTON D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS R
|
Expérience générale
Évaluation :
5
Need comprehensive insurance to rent van , was not able to.
michael w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael B
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
james r
|
Expérience générale
Évaluation :
5
I honestly love everyone about u n omg the staff was amazing they take they time to accommodate every consumer I felt good leavin my things there love environment
jalenica D
|
Premières impressions
Évaluation :
5
Ms Tonya is very professional and made me comfortable with my visit so yes I'll definitely refer people and will definitely come again
THERON J
|
Premières impressions
Évaluation :
5
Overall very helpful.
THEODORE M
|
Premières impressions
Évaluation :
5
Thank you U-Haul! 👌🙂
jeff h
|
Expérience générale
Évaluation :
5
kevin at the government location was Excellent. He did not have storage for me but called springhill and got it all taken care of. He went above and beyond. He was kind and professional
stacy w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANA T
|
Expérience générale
Évaluation :
5
Everything was great
ALONZO B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDY S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BEANCHAE D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kyle B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shirley m
|
Expérience générale
Évaluation :
5
Excellent service
JERRY B
|
Premières impressions
Évaluation :
2
My charger port didn't work which I needed GPS for traveling 🙃 and my truck was not at my first location I had to go to another location to get one my storage paid for yet I had to fill out paperwork for a new one because they gave me a split unit 🙃 now my new storage on the second floor and I moved heavy stuff by myself excepting my lower level storage 🙄
Stephanie M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
yoshunda w
|
Premières impressions
Évaluation :
5
The general manager, Tisha Couch, was apart of my move in experience from start to finish. She was able to help me determine what size truck I needed to the size of the storage unit. I have never moved a whole house before and having her expert opinions made the move less stressful. Thank you Ms. Tisha!
Ashley W
|
Premières impressions
Évaluation :
5
Staff very helpful even on a Sunday when I moved out. I would highly recommend these facilities to my family friends and co-workers.
Donnie J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosie J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
harold f
|
Premières impressions
Évaluation :
5
All of the employees are very nice and helpful special shout to the manager 🫶🏾
Robbye C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHNNIE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
paris c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
NETTIE N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay O
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARQUISTA J
|
Expérience générale
Évaluation :
5
Tisha and her staff are amazing and very helpful. I will recommend this location to everyone who needs the service.
Kristina K
|
Premières impressions
Évaluation :
5
Great thanks so helpful and friendly staff 😊
Ashley H
|
Expérience générale
Évaluation :
5
One of the smoothest transaction
BARBARA B
|
Premières impressions
Évaluation :
5
I was so very impressed and received such great service by Tisha and her coworkers - everyone was so very kind and helpful. I had such a trying time moving all by myself because my funds were low but these ladies were so helpful; I was so humbled by there kindness. God bless them all and this place that supports such an awesome employment environment that these ladies felt free to provide wonderful customer service. It's so rare in this day and age. For them alone, I will definitely be a loyal and devoted customer.
DEANA F
|
Premières impressions
Évaluation :
5
The person that did my contract was very very helpful and professional.
JOHNNIE J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
susan w
|
Expérience générale
Évaluation :
5
Two ladies at front desk were extremely awesome to be I'm contact with
William J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karlicia S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
susan w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENDRA C
|
Expérience générale
Évaluation :
5
Yall or a great company
ALONZO B
|
Premières impressions
Évaluation :
5
The staff was helpful and friendly. The only thing to improve on is the cleanliness of the restroom.
JACQULINE L
|
Expérience générale
Évaluation :
5
Averi and Tisha helped out a lot and made my move so much easier thank you UHAUL and Tisha and Averi!
joy d
|
Premières impressions
Évaluation :
2
Big difference in some of the staff at Springhill location and the Government location that I just rated. The negative rating was not for all staff, only a couple of them
DG E
|
Expérience générale
Évaluation :
5
S.O.
Melissa R
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Graham B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ETHEL G
|
Expérience générale
Évaluation :
2
The manager made promises to me that were not kept and was often rude. I was not explained the rules and consequences of using storage. The mother and daughter employees very friendly and helpful for the most part.
EARLEAN S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francine L
|
Premières impressions
Évaluation :
3
I gave it an average rating because this facility doesn't have an elevator so you have to literally carry your belongings up two flights of stairs and it's a non-climate controlled building so it's extremely hot
Anna R
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
ALEXIS D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanavia B
|
Premières impressions
Évaluation :
5
Amazing and helpful staff. Went to this location because of bad experience at another location with a certain employee and very happy i did.
Lesley L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WANDA E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deandra E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAQOWAIN F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaquasha H
|
Expérience générale
Évaluation :
5
If there was an option for more than 5 stars, I would give it! The staff was extremely helpful in helping me figure out last minute adjustments to what I had originally ordered. Not only did they make sure I had everything I needed, but everyone was so helpful in helping us move the heavier furniture into storage! When I was running out of room in the storage unit, it was easy and simple to get another one on the ground floor. I cannot give my thanks and appreciation enough! The staff absolutely went above and beyond what they were required to do.
Nicole C
|
Premières impressions
Évaluation :
5
The agent was very Professional. Very accommodating. Very smooth. Merci
Griffin G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilene L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Victoria L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandra M
|
Expérience générale
Évaluation :
1
The most unprofessional unpleasant experience I have ever had I will never ever use this facility again it's infested with rats and roaches the staff are extremely rude unprofessional and unable to keep track of the simplest things such as what locker you are in if there is any mistakes on there part they will tell you it's your fault avoid this place all together other places will appreciate your business I full hearted believe that there is a scam being rant out of this facility you have been warned I was ahead on rent and the manager tesha couch still was trying to put my property up for "auction" had a staff member attempt a physical altercation with me do not rent here
David J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laura S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
meccelle s
|
Expérience générale
Évaluation :
5
When others left me hanging, the Uhaul Mgmt Team and staff did not. I appreciate that! Lol.
Jay O
|
Premières impressions
Évaluation :
5
Great staffing services. Didn’t take no time to yu
Jamiya A
|
Premières impressions
Évaluation :
4
U was told they was a unit available but they was not time wasted but crew was awesome
Sylvia W
|
Premières impressions
Évaluation :
5
Everyone was nice and professional.
PATRICIA L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curneshia H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FRANCES W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ronald l
|
Expérience générale
Évaluation :
5
It couldn’t been any better Excellent job Guy’s 🤩
Robert W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELVIN J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRY B
|
Expérience générale
Évaluation :
5
They are very friendly and people person
Curneshia H
|
Premières impressions
Évaluation :
4
I feel safe
Jamie R
|
Premières impressions
Évaluation :
5
My lady Ms. Tisha needs a raise she's a wonderful manager very nice and helpful and a great listener ! Very much satisfied thank you again.!
Seleste M
|
Premières impressions
Évaluation :
5
I highly recommend u haul
TERRY B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel M
|
Expérience générale
Évaluation :
5
The facility was clean, accessible and well run and the personnel were unfailingly polite, efficient and helpful. It was the kind of place that the term customer service was the first order of business.
Vader P
|
Expérience générale
Évaluation :
1
All my things were destroyed by water and mold.
Mitchell R
|
Expérience générale
Évaluation :
5
Tisha was and Nicole always is...knowledgeable and pleasant to deal with. I look forward to my relationship with the ladies and U Haul.
TIMOTHY V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
suzanne b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERYMICA G
|
Expérience générale
Évaluation :
3
The only problem I have is that they really be trying to get you don’t pay attention
Roneika S
|
Expérience générale
Évaluation :
5
Everyone at the Mobile office were wonderful. For the time I arrived from out of state to when I pay my storage unit every month. Thank you for having wonderful personal .
Amanda S
|
Premières impressions
Évaluation :
5
I love it
Erica R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARRIE M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gregory w
|
Expérience générale
Évaluation :
5
Pleasant experience as always. Thanks to the young lady at the Loop store in Mobile,Al and the young man and woman at Springhill location Mobile,Al. Made my transition very easy. Thanks again!!
Donnie J
|
Premières impressions
Évaluation :
5
Sterling and Avery went above and beyond to accommodate my needs. They are very friendly and are a huge asset to the company. Thank you both for making my day brighter. Keep up the good work!
Stephanie A
|
Premières impressions
Évaluation :
1
Terrible customer service and rude employees upon move in should have been a sign to go elsewhere. Moved out August 21st and followed all steps online to complete move out process. Manager never confirmed move out on her end, yet a week later when the next months rent would have been due started sending letters for rent and overdue fees. Attempted to contact her multiple times to correct this and complete the move out on her end. She never returned emails or calls. Contracted corporate several times and each time they said they saw the notes on the account from the previous corporate call noting I had moved out and for the manager to complete her portion of the move out. It was not until 5 days after my most recent contact to corporate when they finally pushed the case through to upper management, causing her regional manager to be notified of what she had been failing to do, that she completed the move out and I received this email to review the facility. Tisha Couch is either an unfit manager, or just flat out lazy. Which seems to be a trend in this area among Uhaul facilities. Will never be doing business with Uhaul again nor would I ever recommend them to anyone.
MACKENZIE S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cameron S
|
Premières impressions
Évaluation :
1
Far to many improprieties. Error after error. Honesty and truth problematic. Finger pointing without resolution of issues. Very disappointing!
herbert w
|
Expérience générale
Évaluation :
5
Everything was very good.
DERRIEL W
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
GARY C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
necola r
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stefanie M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SYLVESTER C
|
Expérience générale
Évaluation :
5
Great manager with superior customer service
ETHEL M
|
Expérience générale
Évaluation :
5
Staff with above there dutys to make sure customer was satisfied. I enjoyed dealing with that site springhill and broadcst mobile ala. Hats off to staff
shirley m
|
Expérience générale
Évaluation :
5
A great place to storage
Wanda J
|
Expérience générale
Évaluation :
3
Don’t like how they are built
SHERYMICA G
|
Expérience générale
Évaluation :
5
The staff & management are awesome
Patricia B
|
Premières impressions
Évaluation :
5
Thank u for your service
RAYMOND A
|
Premières impressions
Évaluation :
5
Thank you for the staff that took time to show me around the facility
with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.
Wacinia S
|
Premières impressions
Évaluation :
5
I was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.
Jo N
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
flora s
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Renata Y
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Virginia T
|
Premières impressions
Évaluation :
5
The staff was always friendly .especially the manager
lottie f
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tarsha L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shyra H
|
Premières impressions
Évaluation :
1
You all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them again
Alethia S
|
Expérience générale
Évaluation :
5
Had no light in storage and some of my stuff got wet
YKELILA J
|
Expérience générale
Évaluation :
4
Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need arose
Andrew T
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Keiyuna l
|
Online Move In
Évaluation :
5
I have always had a good experience at this location. They have always been very helpful even when under staffed.
Renee L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernabette K
|
Expérience générale
Évaluation :
5
Very friendly employees
Eldon B
|
Premières impressions
Évaluation :
1
Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office
JAMES P
|
Premières impressions
Évaluation :
5
My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.
lakisha y
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lacorielle S
|
Expérience générale
Évaluation :
1
They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible
linnea l
|
Premières impressions
Évaluation :
4
great customer service!
Travarvis E
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia M
|
Expérience générale
Évaluation :
2
The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it's a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I'm sure this would not take away from the building.
Doris H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Brent B
|
Expérience générale
Évaluation :
1
I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.
ANDRE J
|
Expérience générale
Évaluation :
5
Excellent
LETITIA H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darshell M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carnesha M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
judy m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney B
|
Expérience générale
Évaluation :
5
Very good
Priscilla T
|
Expérience générale
Évaluation :
3
U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes
Cleophus W
|
Premières impressions
Évaluation :
5
Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.
douglas c
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
nekea m
|
Expérience générale
Évaluation :
5
The employee that assured us with securing storage was extremely helpful and thorough.
Patsy G
|
Premières impressions
Évaluation :
4
Return Customer
james p
|
Expérience générale
Évaluation :
5
Great service just wish I was able to access my storage after business hours
Brenta S
|
Expérience générale
Évaluation :
5
i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks
Natasha E
|
Premières impressions
Évaluation :
4
When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud
Jabaria D
|
Expérience générale
Évaluation :
4
Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...
chance b
|
Expérience générale
Évaluation :
4
I like this storage facility because they offer a lot of things to make storing items and moving easier.
MARY E
|
Expérience générale
Évaluation :
5
The U-Haul service was fast quick and they were very nice and the facility is clean.
gwendolyn m
|
Premières impressions
Évaluation :
5
Thomas and his associates were awesome!
James S
|
Expérience générale
Évaluation :
3
Because was told do not give refunds on a unit that was paid up till October
JENNIFER S
|
Expérience générale
Évaluation :
5
Thank you!.
martez t
|
Expérience générale
Évaluation :
5
Thomas wa excellent! He went above and beyond to help us out!
James S
|
Premières impressions
Évaluation :
5
I was pleased.
REGGIE W
|
Expérience générale
Évaluation :
1
I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.
Marlowe B
|
Expérience générale
Évaluation :
4
Would love extended hours on Subday.
latonia g
|
Expérience générale
Évaluation :
1
I had talked to someone (female) on November 26, I told her i'd B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday
gwendolyn w
|
Expérience générale
Évaluation :
4
Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.
kandace k
|
Réservation
Évaluation :
5
The staff was very helpful especially Mr Donnie
daphne g
|
Expérience générale
Évaluation :
5
I only clicked excellent.
Jacquelyn K
|
Expérience générale
Évaluation :
4
This is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.
elarus m
|
Expérience générale
Évaluation :
5
If i needu again i will come back thank u
Linda H
|
Expérience générale
Évaluation :
4
Helpful staff, clean facility
Tara B
|
Expérience générale
Évaluation :
3
The staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.
LARRY D
|
Expérience générale
Évaluation :
4
Savannah was awesome, had trouble getting the lock off my U box and she let me borrow a hammer. Also not sure about the facility never visited. Frustration during scheduling my delivery of my U box
KERI S
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
