Great customer service! Always willing to work with you even under stressful situations! Good looking out!
mardica s | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Downtown Phoenix
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great staff and very helpful
Cameron c | Expérience généraleSandra did a great job for me. I was pressed for time and was very efficient handling the other customers who were there first, and then helped me. Great job!
John M | Premières impressionsGabby and other staff members were friendly and helpful. Couldn't ask for more.
JUSTIN R | Premières impressionsWalter was incredible. Even though you all were $20/month more expensive than other places, Walter was so helpful that I came back to rent from you all. He is great and I'm so grateful for all of his help.
HEATHER H | Premières impressionsNumerous issues in the first few months that I rented the unit, hence the average rating. Wasn't able to get the unit that I reserved. The door to access units was broken for two months, causing access to only be during office hours. Got a weird phone call from staff that caused me to unnecessarily come to the facility. Unit was later flooded by the mistake of some maintenance workers.
SHERI A | Expérience généraleAll the staff members I worked with at the Uhaul Downtown Phoenix location were incredibly kind, helpful, and friendly from day one until the day I moved out. They were a great example of how to treat, not just customers, but others in general!
Evan L | Expérience généraleEveryone at this location is very helpful.
Sandra P | Premières impressionsI would give this location 5 stars but the management at this location is terrible. The new manager Gabriela is completely unprofessional. Had an issue with my unit but didn't address this issue with myself but was addressing it with her boyfriend. (Who hangs out in the office) which should not be allowed. Her upper management on the other hand, was very respectful. Ms. Erica heard my concerns and approached me professionaly and respectfully. I'm surprised she has such an awful manager running this location. She treats her employees as if they are her slaves as she sits up front with her boyfriend. Other than these concerns, Gary (one of the employees I've dealt with) was awesome! Always very courteous and helpful. 5 stars for him for sure. I've been having different units at this location for over 10 years due to buying auction units, and let me tell you normally I mind my own business when I am at this location but this new manager tops it off as the worst since I've rented here. She and her boyfriend are going to end up saying the wrong thing to the wrong person.
Jose G | Premières impressionsI literally could not sing the praises of this location and staff more. I've never been met with such amazing customer service from EVERYONE. Dixie and another gentleman that works up front (I forgot his name!) are so incredibly kind, understanding and willing to work with you when moving things out. If I could email a letter to corporate about how amazing this staff is I would!
Laila K | Expérience généraleI want to give it an average rating but I can't. The staff wasn't consistently helpful, nor was the facility. For several months the internal sliding door was broken so they had to limit access to when the office was open. And then recently the elevator was broken. It's just not a well run establishment, and nowhere near the level I was paying for. I will most likely never use uhaul storage again unless I have no other options.
Race C | Expérience généraleUnit was gutted and all valuables stolen due to UHAUL not securing the unit from neighbors with the wall gap. Will never use again and will tell everyone.
Dustin B | Expérience généraleGeneral Manager - Adam - was extremely helpful
WILLIAM C | Expérience généraleOur sons unit was broken into twice. U-Haul took no responsibility for it whatsoever. Even though we spoke to people who worked there and told us the manager was letting homeless drug head people live in empty units. And they were then breaking into the other units. Unconscionable and unethical.
JAMES H | Expérience généraleThe managers customer service skills suck. Very nonchalant, he allows homeless people to live in units and they crawl overhead and break in and steal from units. Camera access is limited not a safe or secure storage unit building
WALTER P | Expérience généraleThanks
Ter-Juan B | Premières impressionsThank you for keeping my most precious memories alive
Tina B | Premières impressionsWas not give a heads up that access was limited due to a broken door. Completely ruined my moving plans, had to fully reschedule my van pickup. Guy helping was nice, but seemed distracted. Didn't show me how anything worked (I.e key card to access the building - pretty important tho know). I would recommend making the door a priority to fix OR staffing through 10pm so that people can still access their units.
Kayla Z | Premières impressionsI got my diaper changed there 1975!
Daryll G | Premières impressionsThe staff was very nice and the facility was convenient, but I actually, moved out on 06/02/23!!!
Jimmy L | Expérience généraleGreat staff and environment
Desean M | Premières impressionsThey were VERY helpful when I needed them most
Marc P | Expérience généraleThe last manager before Adam is already gone thank goodness He thought he was touch and had some to proud at any rate well no more said I guess
Ria A | Expérience généraleThe site manager (Mr. D.H.) provided effective service because of his competency and professionalism.
Curtis W | Premières impressionsThis storage is not secure. Over $10 000 worth my items was stolen out of my storage on 2nd st in phoenix AZ. There is no secured cameras there for all units only on first floor and not all floors! For a long time things have been stolen from many other customers storage unit rentals and nothing got done from months ago. I had to move out of my storage because of items not safe there which cause me money i didn't have to use...having no choice but to move my things.
Melinda W | Expérience généraleMy storage was broken into. Robbed of everything just like 30 other people there.
timothy l | Expérience généraleI was given the wrong access card and I access pin my Nyjah that did my supposed U-Haul trailer the return that was never checked in to begin with. Now I have an open return still even after customer service sent multiple messages to the U-Haul place and still nothing. Now to the moving in part while on the phone with Tanya who was the sweetest person in assisting since Ms. Tree the general manager at the U-Haul location and the after hours contact person is the GENERAL MANAGER who did not answer the phone I called, Tanya called, my husband called, and we texted since we were locked out and due to be back in Florida by Friday and we were unable to get in with our stuff in a U-Haul truck and no way to get into the facility. One of the people getting in let us go behind him and when we get to our storage room originally on the 2nd floor it was locked with their own lock with green tape. With an active reservation it was still locked and they never removed it so we called again and this time she was so annoyed that she turned her phone off and since we were on a recorded line Tanya was able to hear everything and so will whomever this complaint gets to. Tanya was able to find an open one without a lock and changing our entire location as well as sending an email tagging everyone including myself about the situation to hopefully get a resolve today. By far of the worst U-Haul experiences of my entire life and I love quite often as I'm a travel nurse and this was legit the most unprofessional and downright disrespectful and waste of my time and zero respect for the customer service aspect on behalf of everyone at that location. Tanya the customer service rep was the only person who even cared enough to try to help us one bit. Highly dissatisfied and disappointed and I would like to speak with the person above the GM at this location because she was definitely wrong for how she dismissed someone calling after hours left voicemail and messages to be ignored.
Karina R | Premières impressionsVery helpful and clean storage
Giovanny A | Expérience généraleThe 5 a.m. access time coincides with having access to my work related items and my donating to quite a few Cat colonys...
Jody K | Premières impressionsStaff friendly, and helpful. I enjoyed was stay there.
RICHARD H | Expérience généraleRep. Was nice and professional.
KIRK D | Premières impressionsSandra provided excellent service. Very polite and a pleasure to work with.
Denise S | Online Move InGood customer service
Gloria A | Premières impressionsThe employee on site was very helpful. The manager was awesome! Even though she was out of the office, she assisted uhaul employee and me to troubleshoot and make my move in easy. I really appreciate coming into town from such a long trip and having that kind of support! Merci.
Suzzana N | Expérience généraleWorse experience ever !!! I will be filing a law suit against this facility and will take extreme measures to do so. This facility needs to be shut down!!!! There is no sense of security at all at this facility. This whole location is infested with homelessness and drug heads. There are people living in actually units and stay over night to break into units comfortably. Priceless items were stolen out of my unit without the locks even being broken, but by poor design of this facility. Anybody can just climb the wall of your unit and steal whatever they want with out no consequences. With or with out insurance there is somethings that can't be replaced and I feel u-haul is misleading customers with their false advertisement by stating that they provide a "secure" storage facility. This places provide no protection for customers items and actually make it easy for people to steal other people stuff. I feel like I was bamboozled, mislead, disrespected, robbed and throw to the side by having a storage at this facility. The employees at this location has even stated that their has been over 14 peoples units broken into just this past year and it's only July and that they made several request to upper management to upgrade the security at this location, but the owner does not seem to care. Sandra the manager doesn't even want to return no ones calls but just refer to the hotline or text her. There are no cameras, there is no type of over night security patrolling the area it's just a free for all here and I'm livid. I've already contacted my lawyer and will be continuing with my law suit full speed because as a business as big as uhaul there should be some minimum standard for customers safety and reinsurance that their property is some what protected.
DAVID J | Expérience généraleNos robaron nuestras cosas Y nadie quiere responder por eso Lleve mis muebles por seguridad y saquearon R mis muebles aparte de pagar por guardarlos me quedé sin el 50 % de los cosas
Jesus B | Expérience généraleThere are people living in units and a high theft rate
Dillon P | Online Move InSANDRA IS INCREDIBLE!!!!!!
Kenneth L | Premières impressionsThe unit was sold in auction after they agreed to let me do a settlement and move my stuff... drove 3 hours to go pick up my stuff and my car broke and ended up in a shop. Communication was made to management that I would be in to remove items as soon as car was out of shop. When I went there a couple days later the lady informed me that my unit was auctioned.... there was a lack of communication between employees and management. My unit was gone-
Ina B | Expérience généraleThe staff at the location where always there for our needs and always there to assist in any which way they could never had any problem.they were always on top of everything ..I will miss the whole staff .may you all take care and always will be in my heart .no one knows when you need to use a storage but I definitely recommend the location .thank Phoenix downtown Uhsul I was within for the longest time more than 2yearz thank you
FRANCISCO H | Expérience généraleThe gentleman staff member who helped me at 4pm on wednesday march 9th was very friendly and helpful. There was a strong stench coming from a storage unit, very foul. The facility itself was not what I was expecting and the unit I booked read much different than it actually was. "STREET LEVEL" but I was in fact in a maze and into a basement which they say is technically "ground" level
RACHEL C | Premières impressionsFor two years my things were in storage and I am pleased to say the service was excellent. No complaints from beginning to end. Two thumbs up!!
tonie c | Expérience généraleCustomer service was great, everyone was very friendly and helpful
Marcelina G | Expérience généraleSandra was condescending and rude, suggesting that I simply leave if I'm dissatisfied. I did and won't be back
William H | Expérience généraleI was supposed to rent at another location but they gave my unit away and didn't have one available to me. The downtown location quickly made accommodations for me and saved the day!! I'm really impressed!
Andrea H | Premières impressionsThe staff was very friendly and helpful and I appreciate their help.
Wanda K | Premières impressionsOther than a $40 charge for an extra day that I do not understand as the truck was returned on time, all was good.
Jonella W | Premières impressionsThis facility has a pleasant knowledgeable staff. The facility is easy to move around in and easy to memorize once you've made a couple trips back and forth to your unit. Our moving trucks made use of the loading docks which made our move in and out faster. This facility is not in a busy street and that made things easy too.
Kevin S | Expérience généraleCon ustedes todo bien pero aqui en california no cirven los voy a extranar grasias por el cervico con ustedes arizona
Mario R | Expérience généraleI been with them along with my mom we both been customer for years and will continue to be I recommend anybody to this uhaul
Patricia S | Expérience généraleGreat all around.
Cameron C | Premières impressionsThe whole team is great and understanding Thank you team Ria Antus
Ria A | Premières impressionsThe staff at this facility was amazing.
Brendan L | Premières impressionsWhen we picked up the truck! I was a horrible drive. The truck sounded like it was going to fall apart! It needed a wheel alignment really bad which caused us to swerve the whole 4 days of driving. Not only that once we arrived to the storage location. The Receptionist wasn't even expecting us, because we were in the system.
Margaret W | Premières impressionsStaff is friendly and helpful.
JEFFREY W | Expérience généraleThank you for the great service
EFRAIN V | Expérience généraleI had one of the worst and most unprofessional experiences I have ever encountered. I have actually been trying to contact a manager with no response. Please contact me @520-500-3449. Thank you very much. Anthony Laos
Anthony L | Premières impressionsWhere our unit was located it was quite hot and a few things ruined but other than that it was a nice facility.
Falen N | Expérience généraleelevator was down, after paying for two days on truck rental I wasted money because of elevator, lost six hours on rental.
Leland M | Premières impressionsThanks for everything!
Nobuo F | Expérience généraleThe attendant was very thoughtful and thorough. He offered to help unhook my trailer to help me park my truck at the dock easier. He understands the building layout well.
Kevin S | Premières impressionsMerci
TIMOTHY S | Expérience généraleThe only reason I gave them 4 stars is because when my first bill came I never received it, or a notification, or any knowledge of how to pay it. It wasn't until my bill was considered late that I received something telling me I now have a late charge. Other wise the facility was clean and well maintained, access to the building was made simple, and the staff was friendly enough to help with any questions when they would arise. If it wasn't for the lack of information on the front end this would be a 5 star review.
Colmynn J | Expérience généraleNo lights and unit is in an enclosed area, it’s dark The storage hours are not good, close too doon
JANE O | Expérience généraleGreat people everyone I've dealt with waz more than helpful
Nigel S | Premières impressionsTheir elevator broke with us it. They were very helpful and the fire department got there quick.
Inola F | Premières impressionsDixie is a helpful manager you are very lucky to have her as an employee
Jeff P | Expérience généraleThe free month after a one-way rental was not grr but more expensive. The national office would not give me the free month near my move-in location. Nor would they let me turn in the truck at a convenient. Because of this, I paid an extra day for the truck. The Moving Help people have no accountability. They broke the leg off a table and are not honest with the customer or uhaul staff. I suggest uhaul start their own moving company. They make you look bad.
ROBERT G | Expérience généraleFacility is very clean and the staff are very friendly, patient, understanding and accommodating of their clients needs. Would certainly recommend.
Anthony C | Expérience généraleAlthough it took a few min to enter in the office due to the guy doing his walk through i didn't mind, he was very knowledgeable and helpful, he answered all my questions and took the time to explain everything.
Roselda O | Premières impressionsThough the staff was great, you gave me my "free" one month storage in a very scary section of the city and my unit was on the 2nd floor at the end of the facility. The tremendous work crew from moving help walked back and forth racking up four hours instead of two.
ROBERT G | Premières impressionsDallas Anderson WAS the Manager AND SHE WAS A NIGHTMARE! I FEEL FORTUNATE THAT SHE KEPT ARRIVING LATE AND WAS FIRED! SHE THREATENED ME! Reynaldo, Joseph and your janitor Kelly are good people. I've had issues with U-haul before in Roseville CA.
STANLEY H | Expérience généraleReynaldo was extremely helpful, very friendly. Would recommend this location again.
Melissa Q | Premières impressionsA very helpful staff, making the entire process simple.
PAUL B | Premières impressionsSomebody broke into my storage unit and stole us power tools and a TV
Sandy M | Expérience généraleNot to fond of the new manager. I can't even close the door in my own storage. It's like I have no privacy at all trying to go threw my stuff. I have 4 storages in total and I have no problem with any of them except storage on 2nd st. 480 930 3504
Maria A | Expérience généraleI am a procrastinator at times and I dreaded to go and get storage because it's something I don't usually do or know about. The customer service was so great that it made it all a breeze. Happy customer!!!
Jacquelyn R | Premières impressionsThe whole time the employees were very nice and helpful, kudos to Linda , Dixie and Ronaldo . They deserve to be recognized.
jane o | Expérience généraleI was routinely harassed by the manager and told that I was not allowed to spend more than a couple of hours in my unit and told that I could not come every day. I explained to her that I am 65 yrs. Old and in the last stages of lung disease, she dint listen to a word I said I would sue if I was not so ill emphysema, but she blew me off and harassed me every time I came to my paid for unit
Scott W | Expérience généraleThe 410 S. 2nd Street Uhaul Phoenix TEAM is GREAT! I would tell a friend about them and how friendly Dixie has been this year and the name of the other girl with glasses and dark hair whose name I have forgotten (sorry) who is considerate. Yes, I like this location but other Uhaul locations in AZ and my recent experiences with them NO I would never suggest but instead warn people to be aware of how poorly they treat their customers. Cheers to 410 S. 2nd Street Team! Thank you.
Barbie R | Expérience généraleDixie was amazing. She anticipated my needs. Great choice in hiring this young lady.
Roy R | Premières impressionsLinda was the experience! She made sure all of my questions were answered and then some. I am so glad to have chosen that facility.
LANETTE L | Premières impressionsYes the two ladies were very perfesonal and very friendly. I would recommend them to anyone.
Joseph M | Premières impressionsCame through with a last minute storage unit after another uhaul storage location failed to provide a unit I reserved. Even offered 24 hour access for the first night.
Kevin B | Premières impressionsWe used the facility for over 17 years and never had a bit of trouble. Over the years, it became more secure and easier to use. I would recommend this facility to anyone.
JANET W | Expérience généraleWe needed help moving during Covid-19 and with extra expenses and precautions in mind Uhaul turned out to be our storage and moving sheroes/heroes! Thank you so much! The downtown storage facility has a loading dock that made it easy to move things in and out of a uhaul trailer we rented and truck later on we were able to barrow.
manuel s | Expérience généraleUhaul provided a free month of storage for my college student displaced by COVID-19. The staff was great and the facility was easy to access. Great experience during a crazy time.
Maya C | Expérience généraleI'd like to thank Ms. Linda Lopez for professionalism. Also for Raynaldo assistance.
Luis N | Expérience généraleEveryone who worked there was great.
Geoffrey M | Expérience généraleAll members of Linda Lopez's staff including Linda her self were very helpful and very friendly. Moving can be stressful... their assistance with all my needs made my experience smoother. I appreciate everyone that assisted me. Thank you to Linda and her staff (Dixie & Rolando)
vivian g | Expérience généraleI rating this on the few times I was actually there
Jesse K | Expérience généraleTHANK YOU DT PHX UHAUL, LINDA, and the entire STAFF at this location!!! Grady, HOA President @ DT PHX LOFTS
Timothy G | Expérience généraleMy storage was burglarized and with cameras and using a card to gain entrance on to the facility several times I’m was very surprised that this happened.
Lexie V | Expérience généraleOverall good experience. I would have gave them a 5 star if they would have transferred the moving truck that I needed to clear out my storage to there location.
Adrian C | Expérience généraleMiss Lopez did her job above and beyond average to excellentwould recommend her for a top position above her job status that she's in one of your top employees a hidden gem thank you Miss Lopez
Ronnie G | Expérience généraleDesde el servicio al cliente asta la atención a uno me gusto y las promosiones de servicio is very good
Pedro R | Premières impressionsI wrote the phone number down incorrect and got your fax machine. I apologize for telling them it was the wrong number. Merci.
Marilyn S | Expérience généraleThe gentleman that helped me was nice and very helpful. But the way your U-Haul is set up is very inconvenient it makes it hard for someone with big items to be able to store them there. Having them have to lift it onto a dock just to get it inside it's not very customer-friendly. And also so it said there was one available in the size I was looking for turns out that there wasn't. And it wasted a lot of time that I did not have I just ended up going somewhere else and running through a different company
Robert B | Premières impressionsThe access door was broken for at least 2 weeks. Anyone could come in the building without a entry card. It seemed the company did not care about repairing it.
Steven H | Expérience généraleGood and secure place I like it cause it inside and a/c , clean and accessible
FATU H | Expérience généraleExcellent, I set up my rental with an employee and she was more than helpful and I appreciate the extra effort. I was able to rent a large space at a great location in the building, thanks U-Haul!
Kevin U | Expérience généraleThis facility is top notch. Clean, accessible, well lit, with friendly staff.
Melody H | Expérience généraleDixie was incredibly friendly!!! I stopped by first on Saturday to ask questions and she was smiling and helpful and then I returned on Sunday to rent a storage unit and she was great. Merci.
Barbie R | Premières impressionsLinda is very knowledgeable and friendly. I would definitely use this storage again!!
STEPHANIE S | Expérience généraleI never had any problems and my stuff was well taken care of. The moving out the storage process was easy and stress free
Lupe M | Expérience généraleU-Haul is the best storage facility so far that I have used, I tried another facility before and did not like it. Continue to kind,passionate, respectful and the best. Thank You So Much
IRMA B | Expérience généraleThis site is very considerate and well maintained.
brittany j | Expérience généralerequested access I was they only did it for business. I said have yi have 24 hr access I work but usually the gentleman asked additional information said I would be alright but now don' have 24hr a
mike r | Premières impressionsI would have ha e excellent but just the use of stairs and elevators took extra time to load and unload. Kind of expected for a downtown location. Other than that every thing else was great.
Chivonne S | Expérience généraleReynaldo Estrada went above and beyond to accommodate me with customer service. I appreciated that.
Randi S | Premières impressionsMr. Ronaldo Estrada was very helpful.
Miguel P | Premières impressionsBien
michael s | Expérience généraleThank you for the years of excellent service.
R A | Expérience généraleEverything went well and as expected. Carding in and out was a welcomed security measure added since my last usage of the facility.
John H | Expérience généraleVery disappointed with the customer service and the lack of the manager to call me back after leaving messages. 2 years of use and no call back especially when I have 3 more years of storage needs.
AUBIN J | Expérience généraleAll was fine.
Robert A | Premières impressionsStaff was EXTREMELY accommodating. I appreciate the great customer service.
sean j | Premières impressionsLinda was so awesome and professional. I have been completely stressed out about moving and was so worried about the space that I was renting. She showed me the space and it was perfect.
Jason F | Premières impressionsLinda Lopez at 410 e 2nd st. She is very friendly and helpful.She made sure it was easy for me to get to my storage unit because I'm an amputee person. So thank you Linda Lopez.
deborah c | Premières impressionsMy Uhaul experience was Excellent. Linda L at the storage unit went above and beyond to help us. Every Uhaul employee I encountered made the process smooth and easy.
Clayton S | Premières impressionsexcellent service.
CHRIS H | Expérience généraleVery efficient and easily accessible. I very much like that you get the first month's rent free, which gives you a chance to find your new home. Merci!
Regan H | Expérience généraleGreat promo pricing. Clean storage unit. Moving on an Arizona 110° day was made easier with an air conditioned storage unit. Dixie was very helpful and even came after hours when our entry card failed
Wini A | Premières impressionsLinda was great, very helpful and personable. Extremely knowledgeable about products and services Ed available.
Linda B | Premières impressionsI always felt my property was in a safe place. It gave me great peace of mind.
Carolyn P | Expérience généraleU handled my u haul with the utmost perfessionalism.
Nellie H | Premières impressionsGreat services
Angelique H | Expérience généraleVery professional
Claudine R | Premières impressionsStaff is very helpful and informative.
Adelina G | Premières impressionsWe utilized this storage facility for 8 years. The office staff was very friendly and professional. The facility was clean and well lighted. I would recommend this facility to everyone.
TOM G | Expérience généraleCarlos was very helpful. He gave me a tour of the facilities that helped me chose the right storage unit for my long-term storage needs. Facility is very clean.
JANE S | Premières impressionsFor yrs&yrs l’ve appreciated your storage, having had a variety o room sizes.24hr availability=EXTREMELY CONVENIENT!(Only 1problem=restrooms weren’t open 24hrs a few recent times) THX4TRUSTWORTHINESS!
AMY M | Expérience générale2 thumbs up.. Great service. Very professional and respectful. Thank you..
Valerie M | Premières impressionsVery friendly staff!
Keri c | Expérience généraleWay too expensive. Start a rewards or dividends program for long-term tenants. Safe facility, but kind of a rip off at the same time.
ANTHONY C | Expérience généraleGreat experience.
GRAHAM R | Expérience généraleI wish I could remember the name of the gentleman who assisted us that morning (I think it was Slate?), but he was incredibly helpful, friendly, and professional. Would definitely recommend.
KEVIN C | Expérience généraleGreat work. She was excellent and new her job exceptionally . Made me feel well taken care of ...
SHEYRL M | RéservationAmazing people there! Slade the manager is awesome! He went above and beyond to help me out!!!
Tyler N | Expérience généraleThe cement floors in the hallways are in very bad shape and need to be smoothed out as it is difficult to move things in and out of your unit.
bryce d | Expérience généraleThought I was purchasing 24 he access, but,no, that was an upsell. Come on, really? I've worked for uhaul for over 4 years and built these facilities, never heard of that before. A little ridiculous.
JOHN R | Expérience généraleHelped me during a stressful period of time.
TIMOTHY J | Expérience généraleAucun
Latosha A | Expérience généraleThe staff does not listen. I rented a unit for a friend, they never put the unit in his name. For 3 months I got calls EVERY DAY until they sold his crap. I told them not to call. Still called daily.
Phillip B | Expérience générale