Customer Reviews for U-Haul Moving & Storage of Downtown Toledo

837 évaluations

801 Washington St   Toledo, OH 43604

(419) 464-7080

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(419) 464-7080

801 Washington St
Toledo, OH 43604

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Eventide I come in there the manager very nice and the even ladies is very polite I will rent there again and I will recommend this uhaul place to qll my friend and family.

Richa Gaston  |  Expérience générale 
Évaluation :
5

Great customer services

Isamar Molina 
Évaluation :
5

I would suggest to be able to get into the storage at any time. Suggest to be a 24 hr access for storage units

MICHAEL CHAMNESS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY STOKES  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald Nyirenda 
Évaluation :
1

I was there trying to get the truck for over an hour. I finally got keys to a truck and it was the wrong key. I had to wait while she serviced 5 people just to give me a different truck. Upon returning the truck my card was charged $200 and she couldn't tell me why. It was a terrible experience. I've never had a bad experience with Haul but then again I've never rented from that location before and I never will again. 0 stars from me.

Cammie Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isamar Molina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrine Lenoir 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa Jones  |  Expérience générale 
Évaluation :
5

I couldn't get in mybunit after hr the alarm kept going off and my clothes is still in the uhaul and I don't have a lock for my unit I was told there was a lock in there

Richa Gaston  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amari Baker  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Destiny Deutsch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN TIMPE  |  Premières impressions 
Évaluation :
4

Everything went well & smoothly.

suzanne speier 
Évaluation :
5

The staff at this location is very helpful and went above and beyond to assist us to make sure everything went as smoothly as possible.

Chuck Huss 
Évaluation :
5

The young lady that checked me in was nice and curious and fast check out unbelievable thank you for everything

Otis Washington 
Évaluation :
5

Store manager is a really nice person.

Isamar Molina 
Évaluation :
5

Give the guy Joshua a raise he was extremely polite helped with all services and was extremely informative and helpful.

Aaron Peters 
Évaluation :
5

Mark Jackson is a wonderful person who helps you with any problems. Because of him I would definitely use uhaul in the future. Thanks Mark

MIRANDA JACKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSON ROLL  |  Expérience générale 
Évaluation :
5

Mark was an excellent employee. Best in the store. Super helpful. What an asset

christopher judge 
Évaluation :
5

The employee: Mark, was a lot of fun to work with and was always very helpful.

Vincent Drake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK WILSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Rich 
Évaluation :
3

The attendance were rude, and did not want to help or assist with the car towing. The young man was gonna walk away from us and go back inside to attend to other people while there was already another staff inside.

tammy Butler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Mcmillan 
Évaluation :
5

Everything went as smoothly as I could have hoped. Great customer service and a very easy process.

darin pemberton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Anhalt 
Évaluation :
5

S.O.

wazeda wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor De Leon 
Évaluation :
4

The after hours drop off. It is annoying to have to download an app, try to create an account on my work phone but won't accept the confirmation code then spend 20 minutes on the phone with customer service only for the web page to tell me that I cannot finish the return due to low memory on my phone. Please go back to letting us drop the keys and leave the truck. That being said everything else was groovy. Mark J was fantastic. He was professional and fun. I give him 5 stars

Ashley Bussdieker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamon Richardson 
Évaluation :
3

The customer service by MARK J was terrible so much attitude, eye rolling, getting smart and continuously telling me he didn't have to rent to me no sir you don't but you do have to conduct yourself in a professional manner and that you did not. I thought I was at a club or bar how ignorant he acted even my son interjected and asked him why is he being so sassy he called the manager and omg they have to be best friends and kept saying he is doing things by the book sir you didn't even give my son the correct what I it he asked for which was fine because if we had to be in your sights any longer my son's where going to say something as ignorant as you and you wonder why the ladies almost ran you over on your SCOOTER earlier today it's called KARMA boo and I see more in your future....I will not be a return costumer

Gabrielle Hinton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Stark 
Évaluation :
5

The staff at this location is phenomenal. Very professional and helpful. Mark Jackson and Desiree Johnson makes U-HAUL commitment to customer service exemplary and it was a pleasure working with them.

CLIFFORD MAJORS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isamar Molina 
Évaluation :
2

Did not have auto transport - difficult to work with some people.

Brice Birkhofer 
Évaluation :
5

I have no suggestions right now because I was spoiled by the stellar service of the staff (Mark Jackson and Desiree Johnson). Mark was very thorough in his service and left no questions asked. Followed by Desiree and her thorough commitment to customer service. I appreciate the staff at Jackson Street location and would suggest this location to many others.

Clifford Majors 
Évaluation :
4

I would recommend this store if it wasn't for the fat guy with the shorts and Mexican Jordans I was met with while returning my vehicle it is not my fault you hate your job bald head joey

Madison Mitchell 
Évaluation :
5

The place was very clean and the staff were very helping and nice!

Danielle Russell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Reese 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy Huebner 
Évaluation :
2

Stop treating this place like a prison and allow easier access to customer who have storage units there. Staff also couldn't tell me were the proper entrance was. I was told by an employee to use utility entrance to get into the office, then was scolded by another employee for using it.

John Morganstern  |  Expérience générale 
Évaluation :
5

Equipment return entrance is on S Ontario St, while it is easy to navigate from the primary address to this entrance, it would be nice to more clearly list this.

Joshua Anhalt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace Stovall  |  Premières impressions 
Évaluation :
5

Nothing negative can be said about my experience.

Timothy van Epps 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Nottage 
Évaluation :
1

The person that was working at the time of my return was very rude, he stated that he needed to check the inside before parking and I informed him that I have things back there that I was going to take out before I parked the traitor but he continued being rude to my wife

Antonio Mcquin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Keller 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamilia Stlouis Rowe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Sharp 
Évaluation :
4

The truck's transmission was not working as well as it should. It was having problems going into gear. Attended was made aware.

Keith Allison 
Évaluation :
4

I would offer some sort of discount to customers who have come back over and over. It seems right because times are tough right now. Ya know. Other then that the service is wonderful and the trucks serve its purpose beautifully. Also maybe incentives for people who refer customers as well.

Selina Avalos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE PRIDE  |  Premières impressions 
Évaluation :
5

Yes I would. But you have a problem at you front counter. The African American gentleman needs serious people skills. His tone and his ability to speak to a person needs serious work. We also don't need to know that he his gay. He should keep that to himself. My back groud is customer service for the last 20 years for Chrysler Corp.

Daniel Garcia 
Évaluation :
5

Thanks for your storage. Everyone was nice. Thanks

Gloria Delbosque  |  Expérience générale 
Évaluation :
2

Staff refused to go beyond map directions to help me get comfortable with the process. I asked for a walk through and the staff person just showed me on the map a second time.

richard jackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alonda copper  |  Premières impressions 
Évaluation :
1

The vehicle I had had very low engine power and I would have explained that to the employee but we had a very big argument. When I received the vehicle I asked several times how long can I keep it without extra charges. I was told 7pm by who I later found out was a manager and also a guy who was working with her. Close to 7pm I received a phone call very rudely asking me when was I returning the vehicle I was just leaving the storage unit on Alexis and I told him I was about to be bringing it back and that I was told 7pm he said well we close at 8 so you have plenty of time. I stopped to get gas then I went back to my house so my daughter could follow me back to the U-HAUL building. Before I got there they tried to charge my card for $33 and change, when I got there he had the manager on the phone she said even if she told me 7p, 6p is on my paperwoand that it was highlighted. For 1 it wasn't highlighted and 2 because I asked several times and the guy that was working agreed and verified that I was told 7pm, I didn't look at the paperwork. I was prepared to pay for the extra mileage and I still will pay but I didn't think it was fair for them to charge me an extra day. So I left without paying for the extra mileage or the extra day. I apologize but I was very angry because she lied and then tried to make me out to be the one who misunderstood and I really hope y'all replay the in store video and even check the locations of the AirTags on the vehicle . The first night I wanted to get it over with but the storage place closed at 8pm, I got the truck at 6:30/6:40 so I had to wait until the next morning. I dropped my daughter off at school then I went straight to the storage place to unload. After that I came back to the house. Parked the truck and left to go take food and clothes to my kids who weren't home at the time. Then I came back home reload the truck with what I had left, around 5p to went back to the storage to unload. I was done around 6 something. I was doing all of it by myself. It took time. I did not intend to argue, It was just very terrible communication between 2 employees and myself. I got very upset, I was already having a bad day then for them to treat me like I did something wrong when the "manager" couldn't own up to what she told me, it then escalated. No problem I will pay what I owe but I can't pay for an extra day. Sorry but your employees specifically told me 7pm would be my 24hrs on top of 2 of the employees being very rude

jasmin mitchum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Rigot 
Évaluation :
5

Thank you for being open on Sunday that is what we needed. Unexpected things occur when you are not expecting them, and we were glad you were open.

Tepfil Kalinowski 
Évaluation :
4

I believe that one of your employees a young man needs to work on his customer service skills, and learn some etiquette be more patient in how he talks to and handles customers. Reason being is he was very rude to me and nasty I hope that he was just having a bad day. Just be mindful, because of customers he has a job. I will pray for him.

PETER NARCIESE 
Évaluation :
5

Great staff

Claudette Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isamar Molina 
Évaluation :
1

Le client n'a pas laissé de commentaire.

charleane ballard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON HARRIS  |  Expérience générale 
Évaluation :
5

The gal was very nice and knowledgeable.

Genie Langley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melisa Lawson  |  Expérience générale 
Évaluation :
5

I recommend Mark Jackson from the downtown Toledo location. He really is the best.

Miranda Jackson 
Évaluation :
5

Mark Jackson is the best customer service representative. He went over and beyond to help me.

MIRANDA JACKSON  |  Premières impressions 
Évaluation :
5

Mark at the Washington street uhaul was very polite and knowledgeable. I would recommend seeing him if you need to rent a uhaul. Thank you Mark

Thomas Kruger 
Évaluation :
3

Mike j is a complete asshole and very unprofessional I wouldn’t recommend him to deal with any customers

Aaron Gilbert 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cierra Stuart  |  Premières impressions 
Évaluation :
1

Make sure everything works on the trailer. Also, the person in charger shouldn't be the a personal phone call while connecting the trailer to your SUV.

Gloria Marroquin-Lopez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald Gospodarek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy McDaniel  |  Online Move In 
Évaluation :
1

Rude

Rebecca Armstrong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HILDA LIPKINS  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful, efficient and friendly. Always quick to answer any questions. Facility was clean and easily accessible, but secure. Je les recommande fortement. 

christina kasper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isamar Molina 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Kellogg 
Évaluation :
5

I would come back again for your service you have been very helpful an the location was very close an excess for my Ledger an I would give people or family or friends to get u-haul service for rental

Linda Fields  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Mccaster 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tommie mcmullen  |  Premières impressions 
Évaluation :
5

Had a very good experience The young ladies I dealt with were very nice and knowledgeable about their job. Would absolutely go back

Kelli Nichols 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zacheri daudelin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Hych  |  Expérience générale 
Évaluation :
5

Nothing!!!! Fantastic service.

Ralph Ragsdale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATYRA HOLLAND  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Scheller 
Évaluation :
5

Every team member was professional and very kind. Very knowledgeable about your inventory! Merci

Theresa Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG HEINY  |  Premières impressions 
Évaluation :
5

Thank you for being there when I needed you, I will never forget and I will recommend you to all my friends.

clarence samuel  |  Expérience générale 
Évaluation :
5

Nick was out of this world helpful, so much so that I'm writing this review & I never do such a thing. His customer service was A++. He answered all of my questions & took the time to go over every detail regarding my rental. U-Haul & other companies need more Nicks!

Marcellus irvin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Schieb  |  Expérience générale 
Évaluation :
5

The young lady who worked at the site in downtown Toledo was very professional and knowledgeable. She made it an enjoyable experience.

Tarah Ellis 
Évaluation :
5

Staff was always pleasant to talk with! Very informative.

jennifer Lutz  |  Expérience générale 
Évaluation :
5

Great staff made for an easy, efficient and fast check in and out.

amanda ragland 
Évaluation :
1

Not harass them with 3 phone calls in 15 hours to inquire about the status of the equipment. So annoying. Customer service rep was rude upon return as well.

tracy wendel 
Évaluation :
5

The entrance was hard to get to due to road closures. The attendant that checked over the vehicle was nice but a little accusatory on damage that was clearly not recent. Luckily there were claim stickers found. Called the day after I dropped off to recover a set of keys and the person working was fantastic! She was so kind and helpful. Great experience overall.

Jodi Otten 
Évaluation :
5

The Service was EXCELLENT.

nicole ross-byrd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT HARPER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH BLAKE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Brickner 
Évaluation :
5

This was the best experience I've had with U-Haul. The employees were extremely helpful and kind. The truck itself was the cleanest I've ever had and I've rented trucks that appeared much newer but were very dirty and beaten up. The whole process was smooth and quick. Merci.

Naomi Longoria 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marveona White  |  Expérience générale 
Évaluation :
5

Staff is ALWAYS friendly and helpful I only store with Uhaul.

Kristie Aten  |  Expérience générale 
Évaluation :
2

Windows of truck dirty. Engine light on. Staff un courteous upon return.

Richard Troutman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaclyn Roach  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Croka 
Évaluation :
5

Great experience, great staff!

Dean Kuharevicz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholes Webber  |  Expérience générale 
Évaluation :
5

Great for storage and trunk rental!

Dean Kuharevicz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Spencer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RILEY HOLBROOK  |  Expérience générale 
Évaluation :
5

As always I had a great experience with the Washington St UHAUL! The van was a smooth ride and the staff was fantastic. They are all friendly, knowledgeable, and so patient when I have my 'getting older brain fart' moments. This location should be a model for all locations. Thank you so much, ladies!

Robin Deitemeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Himon  |  Expérience générale 
Évaluation :
5

Fix you electronic return process. First, I was not told I would be charged if I didn't return with phone. When I read the text later that night it wouldn't connect to allow me to take care of it. $20 charge for manual return is ridiculous.

Michael Korhumel 
Évaluation :
5

Nice

Darren McCadney 
Évaluation :
1

Terrible. Address was wrong. Looked like an abandoned warehouse. Anyone could have walked in there. Extremely scary and unsettling.

kathleen Feeney 
Évaluation :
1

Tried to charge for more days than what I used. Can't use Cashapp as a form.of payment which is stupid because everyone in the world has Cashapp. Employees were very rude, gave wrong closing times twice, didn't give me correct info over.the phone which caused.a.problem

Jessica Riebe 
Évaluation :
5

Hold on to the staff you have they are awesome

Alvin Palmer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES SNODGRASS 
Évaluation :
5

This location did a great job helping me when the location I had originally reserved my truck at was not open at the scheduled time or my scheduled pick up time. When I left the store at East Broadway and Woodville Rd. at 820 they still weren't open. My pick up time for a 10ft truck was 8am. The new location downtown only had vans but were very helpful and apologetic.

JUNE KRUKOWSKI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen Lehman  |  Expérience générale 
Évaluation :
5

The staff were really nice , and it was an impressive facility.

LAWRENCE GUTH  |  Expérience générale 
Évaluation :
5

After my first horrible experience on Glendale and Detroit. They were extremely helpful and more knowledgeable. They took their time, got me in and out in a decent time frame and made sure i had everything i needed to move.

JANISSA WILLIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA JUAREZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Mccarty 
Évaluation :
5

A greate business an very needed I recommend for all

KENNETH ROACH  |  Premières impressions 
Évaluation :
5

Everything was awesome. Don’t change at all

Tamela Mitchell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso Narvaez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Alday 
Évaluation :
5

Hi. Didn't catch the female employee name yesterday 07-11-2023 but she was very helpful. The receptionist mark yesterday 07-11-2023 Was super superb and his knowledge of the company, and excellence in explaining everything. One thing he had to ask the lady female employee yesterday, but other than that he showed he's a valuable employee to the u haul corporate company. Thanks to him and the whole U-Haul family, I was able to obtain storage.

MICHAEL JONES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Rim  |  Expérience générale 
Évaluation :
5

Very friendly smiling welcoming staff

Adrianne Riedel 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nikki Turner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYDNEY GOTTLIEB  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy Hogle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Fulop 
Évaluation :
4

The staff were friendly and very helpful!

Ellie Schiappa 
Évaluation :
5

I appreciate the curious and cleanliness.

Cossie King  |  Premières impressions 
Évaluation :
5

First uhaul facility that I have been to , in my 55 years on this planet, that had a clean and well kept truck. The manager, and the person who checked in my truck, were extremely nice and very easy to talk to. I wish all facilities were like this one.

Eric Mundt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Hunter 
Évaluation :
5

Staff is very friendly and helpful. I am grateful that Uhaul is always here and AFFORDABLE when I am in need.

Kristie Aten  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Schoendorf  |  Expérience générale 
Évaluation :
5

Have rented trucks at this location twice in the last month. I rated this location excellent because all their employees were helpful, friendly and competent in their jobs. The site is very clean and is a great downtown location. Best of all their rental prices are very reasonable! U Haul is a great corporation.

ROBERT SUNDIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer Burnett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittni Reynolds  |  Expérience générale 
Évaluation :
5

What a great, clean, inviting location. Mark assisted me with my return and he is a fantastic representative of your company. Truly appreciated he and his coworkers - incredibly friendly. Would work with this location again for future moving needs.

Oliver Schmittenberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick Matson 
Évaluation :
5

Wonderful employees!

ROBERT SUNDIN 
Évaluation :
5

I almost never take the time to give reviews, but I wanted to take the time here because the folks working at this Toledo location were SO kind, friendly and helpful! Phenomenal customer service!

Christine Trainor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anil Simlot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamia Clark  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Mundy  |  Expérience générale 
Évaluation :
5

Kassidy was very certious and professional and was very informative and knew all about where she was working at. If she wasn't on the management staff she sure needed to be.

BYRON HARRIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE GUTH  |  Premières impressions 
Évaluation :
5

Nasha was exceptional. She explained everything thoroughly. She had the answers before I even asked the questions. Provided me with a detailed walk through of the facility. I was so very pleased. I know where everything is and how everything works. Very knowledgeable and kind.

AMELIA DUKA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD GARABRANDT  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEANETTA JONES  |  Premières impressions 
Évaluation :
5

Fast service

Lela Boze  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melisa Lawson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amari Baker  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desiree Webster  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Rim  |  Online Move In 
Évaluation :
5

Cassidy was friendly, helpful and really just exceptional when it came to customer service and knowledge. An absolute example, from my experience, of a model employee and a great ambassador for UHaul.. Also, the way finding signage was well thought out and easy to follow. Merci.

christina kasper  |  Online Move In 
Évaluation :
5

I don't like that I need my bill due on first instead of 24 and they can not help

Colleen Lehman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN PARNELL  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariana Biggs  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA JUAREZ  |  Premières impressions 
Évaluation :
5

I wish I could have gotten money back for time still left on this month (04/30/2023 rent was due) & refund on the uhaul insurance then that would have been above & beyond!!! But overall, great services & thank You for helping Me for the time being! You are appreciated & I am so grateful a service like You exists! Blessings :)

Eboni Howell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Hawkins  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irma Rodriguez  |  Expérience générale 
Évaluation :
5

I would recommend it to anybody

JACQUELINE COACHMAN  |  Premières impressions 
Évaluation :
5

Staff is exceptional

Deborah Koch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin sparks  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Bryant  |  Premières impressions 
Évaluation :
2

I can’t even get in to my locker

Sarah Leu  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Mundy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES JOHNSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA LAWSON  |  Expérience générale 
Évaluation :
5

Love the employee very HELPFUL and PROFESSIONAL. I will recommend this location to everyone. Excellent excellent service.

Desiree Joiner-Bey  |  Online Move In 
Évaluation :
5

Thank you for your guys assistance, was very pleasant and got what I needed done appreciate the good service

Tanya Cole  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIARA LAWSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest Corona  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Munk  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Bailey Jr  |  Expérience générale 
Évaluation :
1

I was issued a storage unit on the second floor. That was a total surprise. I'm 75 yes. And handicapped.... all I got was an email

Jorge Lopez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Jarouche  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miriam Whitfield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruqqayah Ali  |  Premières impressions 
Évaluation :
2

The U-Haul company on Washington Street in Toledo Ohio has the most rude employees I will never ever use U-Haul again in my life

Jennifer Baran  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izear Noble  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tabatha Lesage  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Scott  |  Premières impressions 
Évaluation :
5

Excellent customer service!!!

Lauren Niswander  |  Online Move In 
Évaluation :
5

I loved everyone

Veronica Norwood  |  Expérience générale 
Évaluation :
5

The staff was fantastic. Very helpful in relocating back to Toledo. They were polite and very informative

Emerson Joiner Jr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Beckert  |  Expérience générale 
Évaluation :
5

The young manager was absolutely sweet and professional....she was wonderful

Patricia Martins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Walls  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Whitmore  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deshawn Massie  |  Expérience générale 
Évaluation :
5

The manager was very helpful

Joseph Hennessee  |  Expérience générale 
Évaluation :
5

Will come back if needed service again an will send family or friends there if they needed services as an thank you for your help

Linda Fields  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roshell King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW JACKSON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH GUERRERO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Taylor  |  Expérience générale 
Évaluation :
5

The young lady was very professional and knowledgeable.

Jennifer Murray  |  Premières impressions 
Évaluation :
5

A good area an convenient an close by where I didn't have to travel very far this place was very close by for me

Linda Fields  |  Premières impressions 
Évaluation :
5

Front desk staff are amazing

Joseph Hennessee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaniqua Edwards  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taiaja Johnson  |  Premières impressions 
Évaluation :
4

The only problem, was a huge support beam in middle of the unit. Took up quit a bit of the space.

Pamela Whitmore  |  Premières impressions 
Évaluation :
5

The manager Kassidi she is the best Also she is Smart Sweet Beautiful And great personality

LEONIDAS FIALLOS  |  Expérience générale 
Évaluation :
4

Staff is very proficient fast friendly professional and a lot of help I was very impressed

Larry Thompson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Sanders  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Staton  |  Premières impressions 
Évaluation :
5

I'm very impressed with the level of security you have in place here. Thank you so much for calling me about my lock this morning. Think I'm gonna like it here

Tammy Hammersley  |  Premières impressions 
Évaluation :
5

All staff was great from all U-haul places including Bre, Tammy, and Kassidy. I would highly recommend.

Mallorie Jones  |  Premières impressions 
Évaluation :
5

Staff was very pleasant & helpful.

Tammy Kidwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James White  |  Expérience générale 
Évaluation :
5

Kassidy has been great to work with! She has been very nice, she is quick to get things done, & her follow up is great. I was looking for a bigger unit & she let me know as soon as one became available. Thanks for making easy to do business with uhaul!

BRIAN M. ROSPERT  |  Premières impressions 
Évaluation :
5

The best Uhaul location in Toledo! This is my favorite location for truck rentals and storage units. Friendly service and clean secured location!

LANESHA BRYANT  |  Expérience générale 
Évaluation :
2

Been having problems. Each month I have been getting calls about the computer issues and how the computers has either took off our card on the account or they cant find the right account. Even after my fiance has talked to manager and we got the thumbs up. I still get a call once a month.

Alecia Sullivan  |  Premières impressions 
Évaluation :
5

Great Customer Service everyone was always helpful and nice. Place very clean always smelled good. Nice bathroom. Great job thanks for everything

JACQUELINE ALEXANDER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis Bialecki  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance Smith  |  Expérience générale 
Évaluation :
5

Staff go above and beyond to be helpful, so nice, really great. Big thanks!

Hayley Smith  |  Expérience générale 
Évaluation :
5

Friendly helpful staff!

LANESHA BRYANT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy Houghtalling  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudette Garcia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy graham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kieara Fields  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Hutchison JR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesco Del Noce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily brown  |  Expérience générale 
Évaluation :
5

Kassidy was very helpful. Excellent inside out.

D'ANDRE DALLAS  |  Expérience générale 
Évaluation :
5

Thank you DeAngelo

Latonia Reid  |  Premières impressions 
Évaluation :
2

I was'helpd by Diangelo my first visit he was very nice.when i returned my'truck i dealt with a lady name Brianna Ferguson which was very rude.and she gave me false information and i vowed to never rent from this store due to Briannas nasty unprofessional atitude .she should not be a customer care person.she is nasty to people.And very snappy.

tyrell brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena Mitchell  |  Premières impressions 
Évaluation :
5

The gentleman who helped me was so nice and super helpful!!

Lena Faisel  |  Online Move In 
Évaluation :
5

I used the UHAUL storage for Almost a year to keep my personal belongings init an it was VERY CLEAN AN I KNEW MY THINGS WERE SAFE AN SECURE THERE AN THE STAFF EMPLOYEES WERE ALWAYS NICE AN HELPFUL I just moved my things out last week💯💛💜

kiesha makins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Nelums  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siobhan Walker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Walker  |  Premières impressions 
Évaluation :
5

They go over and above for their customers. Extremely knowledgeable and polite.

LEE CEDOZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Sayer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Greer  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Theresa Turner  |  Expérience générale 
Évaluation :
5

The guy who checked me in was helpful, courteous, friendly and efficient

mary cornell  |  Premières impressions 
Évaluation :
5

Everyone was extremely helpful!! We had a lot to do to move back to Maryland and every staff member was exceptional!! I'd recommend this location to anyone first in the Toledo area

Stanley Jules  |  Premières impressions 
Évaluation :
2

The clerk got the storage unit ready but dur9that time he refused my to add my alternate number by assuming me and the other person were one individual after I told him we were to different people but on the internet has made us 1 person instead in reality we are 2 people that happens to have the same name from that point it went downhill because he decided to refuse to rent me the truck as per my reservation I then had to wait while my daughter got Deanglo came up front and rented me the truck I am a elderly disabled black woman who is hard of hearing so my daughter had to keep telling me what he the one that rented the storage unit said see tried explaining that but he still refused to finish my order which was he fault he didn't rent me the when I asked about it was a problem he walked away and went into the back of the building and refused to come and finish my order

Joyce Brown  |  Premières impressions 
Évaluation :
4

By far the best uhaul storage location i have ever used. 9/10 would recommend to friends and family, especially the free month for having auto pay which is a great option for me. Delane was also amazing and super accommodating. Plus very speedy and fun!

Quentae Massey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rainia Crabill  |  Premières impressions 
Évaluation :
5

Thank you! I Love This Location! You do an amazing job Cierra and Staff!

vanessa lasenby  |  Premières impressions 
Évaluation :
5

Thank You Ceirra and staff for all you do at the Downtown location. You and your staff go above and beyond and I know my valuables are safe. THANK YOU! Great job!

vanessa lasenby  |  Expérience générale 
Évaluation :
5

Great staff!

KEVIN SMITH  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold McWilliams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance Barnes  |  Premières impressions 
Évaluation :
5

The lady that was there when I moved in Sunday May 10th was super nice and very helpful

Theodore Temperle  |  Online Move In 
Évaluation :
5

staff was very helpful and friendly. Great crew!!

john windsor  |  Premières impressions 
Évaluation :
4

Very clean and friendly service.

tomeka kight  |  Premières impressions 
Évaluation :
5

Very friendly staff and I appreciate you guys’ service, thanks 🙂

bradley higgs  |  Expérience générale 
Évaluation :
5

Great service. Very professional

carla lipsey-legree  |  Premières impressions 
Évaluation :
4

Cody was very helpful. 4 stars to him and the excellent customer service I received.

pamela garcia  |  Premières impressions 
Évaluation :
5

Very helpful with what I needed. Thank you

kimberly luter  |  Premières impressions 
Évaluation :
5

Nice place. Will recommend to others.

William Akers  |  Expérience générale 
Évaluation :
5

The woman that helped me get the unit was very nice. The facility is very nice. Have carts to help you unload and get things to your unit. Also can't beat a free month with no obligations.

William Akers  |  Premières impressions 
Évaluation :
5

Matt was so helpful with my storage needs.

Alain Talla-nwafo  |  Premières impressions 
Évaluation :
5

very good experience

Robert Church  |  Premières impressions 
Évaluation :
5

Great staff, beautifully renovated building and grounds... Thanks for moving in to and becoming part of Toledo's historic Warehouse District! Love looking out my window to see our flag flying!

HENRY GERST  |  Premières impressions 
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