Customer Reviews for U-Haul Moving & Storage of Downtown

3 945 évaluations

1836 S Arapahoe St   Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington, Limited Parking while on site)

(213) 746-5910

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(213) 746-5910

1836 S Arapahoe St
Los Angeles, CA 90006
(N of the 10fwy NW of Hoover & Washington, Limited Parking while on site)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The afterhours drop off was very vague and people had no idea where to park. There are no signs or guidelines on how and where to leave trucks and the app was freezing when trying to navigate through the afterhours menu.

Abisai Rivera 
Évaluation :
2

I purchase and spend thousands of dollars with uhaul. I had one inconvenience and the manager at this location (not sure what her name was) was being very disrespectful and not understanding that i was in a difficult situation but we are a nation wide company and will have the card information asap but she was being completely rude and telling me "no"? We spent over 50k on uhaul since we started and the one time i have an issue she wants to make it even more difficult. i was being super respectful and then threaten to go pick up the truck ? and never did.

brian vazquez 
Évaluation :
5

The location needs a sign on side of the building directing customers to the front of building. Where the drop box is. I had a difficult time locating the drop box.

Trayveon Livingston 
Évaluation :
4

Everything was perfect until, I came back to my storage/locker later at night (around 8pm) during "access hours" but I couldn't get to my storage/locker. With nothing posted about it I had too leave, without being able to move my things into my storage/locker.

Marco Sifontes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isidro Montano 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sunghak Chung 
Évaluation :
1

I would like to preface this review with between 1990 and 2015 my company F.F.SE. L.L.C. Rented a truck to multiple trucks at least 40 times a year. Since 2017 I have spent more than $9 000 in rentals in Cicero, N.Y. My experience last Sunday/Monday was a aggravated disappointment. Whatever could go wrong did go wrong. I rented online a 10' truck from your 1715 Wall Street, Los Angeles location. I was dropped off on time for my 1:00 PM one way pick up. This location is in the center of a homeless encampment. When I arrived I was told that the truck was not there, they have called the renter multiple times but did not hear back. Although there were multiple trucks on the street, they, "were not available". I was told to call customer service. When calling I was offered a truck at a location 1,5 miles away. I asked if someone would drive us to this location. I was told no. Then one of the workers said " We could probably F@#king take you if the boss was here but the boss isn't F@#king here so we can't F@#king take you. We had to wait for an uber to take us to the alternate location. When arriving at the alternate location at 1836 Arapahoe St, Los Angeles, the man and woman were delightful to work with and quite jovial. They arrange as quickly as possible to get me a one way truck. However I was told the truck was on empty, because a man at 5:30 AM was caught on camera syphoning all the gas out of the truck. Not their fault. (I was told if my original reservation would have been with their location they would have filled the tank). I was told where a gas station was to fill up across the street. I filled the tank for $143.14. I am now late for my designated pick up which cause some problems. Now here is where your real problem is. I filled the truck with gas, drove to my Escondido location, unloaded and cleaned the truck. The next day about 12:15 PM I returned the truck to your 802 S. Coast Highway, Oceanside location. I had only used a 1/4 tank of gas. There was a woman on the phone and a man at the computer. I said I needed to check out and be reimbursed for 3/4 tank of gas for the amount of $107.35. The man at the computer started to figure out how to do this. The lady on the phone tells me "We don't do refunds on gas!!!" I try to explain the situation to the man and the lady, still on the phone now said " We only give a 1/4 tank of gas refund. READ IT. It's in the small print of the contract!!!!!" I once again try to explain the circumstances and she, still on the phone, " We don't give refunds over 1/4 of a tank it's in your contract. You signed it.!!!! So as a customer for 34 years spending 10's of thousands of dollars with U-Haul. I, to say the least am not happy! I contacted customer service directly and was told I would have receive an email or phone call by last night. I have not received either.

Christopher Aldama 
Évaluation :
1

The staff was very rude and inappropriate. The two lady's were complaining about having to be at work early…. Had to wait 40 minutes to get my rental that was scheduled for 8:00AM. I left the lot by 8:45 AM. I would never come here again. Horrible customer service.

Eden Wilson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Liz Aldana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernett Richardson 
Évaluation :
5

The team working in the morning of 3/9/24 was excellent and very organized and friendly.

Rhonda Shain 
Évaluation :
1

The lady who attended me, Maria, did not want to be there. She was very rude and unwelcoming. When she came outside to turn in the keys to the rental truck she saw me parked on handicap (I am handicapped) and said I couldn't parked there because there was no customer parking on sight. I let her know I am handicapped and because I saw the handicap sign I parked there. Surprisingly I saw other people coming on site to park next to me but she didn't say anything. I felt discriminated to a certain extent. I so not recommend this u-haul to anyone.

Daniela Velasquez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Scott  |  Premières impressions 
Évaluation :
3

Service people are friendly and helpful here. Location was very convenient for our moving. I found the Uhaul pricing very confusing though. For the 10 feet truck, the Uhaul website for this location listed $1,09/mi, but the store wanted to charge me $1,39/mi. Later I was told the store system was not updated properly, but the clerk honored their website pricing. The worse is I somehow remember it was a lot cheaper (like $.50/mi) when I reserved it. Unfortunately i didn't have a screen shot for my reservation. The reservation email I got also didn't have the estimates. So strongly recommend to keep some record for your original reservation.

Yinghui Yao 
Évaluation :
5

I had no issue

Princess Bowen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Fluker 
Évaluation :
5

I love this location they will work with you and will get you what you need

VICTORIA VICTOR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Strange Lopes 
Évaluation :
4

Check up Tire pressure

JASON KANG 
Évaluation :
2

Better customer service N N N

myles threatt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Boileau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denny Park 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacey Ruano 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Papu Togafau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan garcia 
Évaluation :
5

The employee who helped me with my rental was very helpful and she has good customer service

Brian Terry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivis J Molina 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ezra Magaram 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise Wheeler 
Évaluation :
5

Perfect

Darren Hendon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demond Craig 
Évaluation :
3

The vehicles never have fuel, which is an inconvenience. The vehicles always reek of cigarettes and smell like someone just finished smoking. The last vehicle had a change oil indicator on and it was being rented.

GURNELL WASHINGTON 
Évaluation :
1

Vet and get better customer service oriented people. There was only one employee, who is a female that was helpful. The male employee had horrible service!

Sebastian Stone 
Évaluation :
4

I thinks evrythig is perfect

Genri Cali 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Stephens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inman Evans 
Évaluation :
3

The manager Maria was very rude and spoke to me poorly via phone after accidentally scheduling my Uhaul for a shorter time frame than the allotted 24 hours. She raised her voice at me which was inappropriate, especially for a manager and with such a reputable company. Otherwise, my service was great and the truck served me well, but she should not feel comfortable speaking to customers this way.

Asha Green 
Évaluation :
1

I was charge twice that same day, and I still haven't received a refund. Some manager said she'll call me Monday and didn't receive no call. Telling me to call my bank knowing damm well you guys should be taking care of this mistake and sending me a refund.

Rosa Najarro 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steven castorena 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Gonzalez 
Évaluation :
1

I received the truck with the gas tank on empty on dispatch. The rule is to bring back the truck, the same level of gas as you had initially. We had told an employee to get a different truck with more fuel, but he said there are not available. We had left an empty tank,refueled at a station, and returned it as we had received it. The next day I receive a receipt with an additional charge of $30 for a few service fee and an additional 68 bucks for 11 gallons of fuel charge. What a complete joke! This is not an accident because some google reviews online have the same situation as mine! I am not giving up until I receive my $99 refund due to overcharging!

Claire Bartolo 
Évaluation :
1

I usually don't do surveys but the customer service at this location was terrible. Very rude manager. The elevator at the facility hasn't worked in a year. I had to carry my belongings up floor flights of stairs when I initially stored them. I had to carry them down when I left. Worst experience I've ever had and I'm not exaggerating. To top it off, the price of my unit increased while I was there. I will never use them again and would not recommend anyone else to.

Steven Fletcher  |  Expérience générale 
Évaluation :
3

Truck had an issue with its fuel tank valve that was not discernible until attempting to refuel -- hundreds of miles away -- and having gasoline go everywhere. Calling to the location, I was told I could contact roadside assistance, which would mean a day of wasted time as they take the valve apart and remove whatever blockage was in there. Vehicle also needed oil change and wiper fluid. The vehicle only had 8000 miles. Maintenance must be improved.

Jonathan Corbett 
Évaluation :
4

I'd like to give 5 start, cause the workers are greats persons and super nice service . The only problem for the storage is of 5 floors but not elevator working and they gave us the floor 5 , very hard hope they may available the elevator soon …

nicolas moncada  |  Premières impressions 
Évaluation :
3

There was a small communication issue when I moved out, but overall I had a decent experience. Los Angeles had a very wet winter (rain) last year and the roof to the building had a leak. The leak went onto my belongings (and other unit's belongings on the 7th floor) and stained a $500 white sofa that I had in storage that I could no longer use. I would not recommend that anyone rent a unit on the 7th Floor because repairs to the roof may not have been completed from last winter.

KEVIN MURRY  |  Expérience générale 
Évaluation :
3

Almost severely hurt by slip and fall in back of truck due to it being filled with grease/oil from previous user. We didn't notice the grease before loading a queen size bed on the back. We returned the truck immediately and the cleaner outside tried to say the truck was clean and that I spilled the grease then when his co-worker came and said no it wasn't clean because the truck was turned in over night, then the liar recanted his lie! I recommend the location because they attempted to make it right and get me another truck and accommodate the situation.

phillip stewart 
Évaluation :
1

Roach infested.

Randy Thompson 
Évaluation :
1

I brought my rental back an hour late and was charged for a total of 2 days which I do not understand. There was lots of traffic and I don't have any control over that. I will not be returning and I would never recommend to anyone. The employee was also very rude and not helpful at all

Koree Laflora 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Travis 
Évaluation :
1

The elevator has been broken for several months. My unit was on the 5th floor, and I was never notified about the broken elevator. I had to spend 8 hours moving a 10x10 unit full of heavy boxes down 5 flights of stairs. I have a knee injury so this was extremely painful. It's been 2 days since the ordeal and I'm unable to walk properly. It's likely that this aggravated my injury. I'll need to return to the hospital for examination. Also, my unit was completely fenced in. They cut a small hole in the fence with bolt cutters, and I had to crawl in and out with my boxes. The woman at the facility was condescending and hostile, as if I was the one inconveniencing her. This experience was appalling.

Lynn Hurley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sina Khazaee Nejad Gharah 
Évaluation :
2

I had a very unpleasant experience with the counter worker in the morning. I received much less than the bare minimum of courtesy and friendliness and was not given any pertinent information at all by her. I received no greeting, I was treated coldly and as if I were an annoying hassle, and overall was treated quite poorly. Thankfully the gentleman on the lot was nothing but friendly, helpful, and polite.

Shannon Wright 
Évaluation :
1

I rented the van during rain. They never open the van to show me the roof was licking. My items got damaged & over charged me . I asked the lady to close my bills & she said she will to over charge my card over $100. I am furious & very disappointed. I also bought insurance & I don't understand why I got ripped off. It's my last time renting from them

MIMI Zelleke 
Évaluation :
3

Long line and just one person working counter who was not too happy.

Greg Sawdey 
Évaluation :
1

I would not advise choosing U-Haul due to the presence of undisclosed fees. The details regarding these charges were not adequately explained to me, resulting in what I initially believed to be a $20 rental transforming into a $100 expense.

Brandon Dawson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Alcaraz 
Évaluation :
5

Really convenient and great services!!

lizet bravo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joel rivas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendy Gonzalez 
Évaluation :
3

Mileage and gas at this location is not always accurate. The gas status on check-out on this rental was empty, but the log had it marked as 1/8. The fuel refund was inadequate compared to the inconvenience it caused me as a disabled person.

GURNELL WASHINGTON 
Évaluation :
1

Worst experience with a uhaul facility EVER. The staff do not help you and are extremely rude. The hours they state you may access your unit are incorrect. 3times I went to access my unit and 3 times I was met with a locked facility. Even after verification of their hours with Maria Cash who is the manager…. Facility was locked. She is the worst manager EVER. I work in hospitality and this woman has ZERO skills when it comes to dealing with people…. I'm amazed they let this woman operate a facility. Her management skills truly shine in every employee. They are all rude, useless and have not a single care for the business they are employed for.

Gordon Alatorre  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David Baca 
Évaluation :
5

Nothing I was satisfied

Corine Tarver 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tae Jun 
Évaluation :
1

I was not at all satisfied with the service I received at this location. First of all, they told me there were no trucks available for out-of-town rentals. They forced me to book an in-town rental which greatly inconvenienced me and nearly doubled the cost of my rental, as well as increased my mileage by 60 miles. When I arrived, I saw that there were actually plenty of trucks available and it was obvious that they only made me book an in-town truck so they could upsell me. Upon checking in, the woman I spoke to was VERY rude. She insisted that I was not the person in my ID photo nor the person who booked the rental. The name on my license, the name on my credit card, and the name on the reservation were literally all the same and they all said Rachel Kroll. But she withheld my license for 5 minutes because according to her, I did not look like my ID photo. She called her manager to assist her and even the manager could tell that I was the correct owner of the license. Then, the woman announced to the entire store that I look so different in person compared to my license. That is not good customer service AT ALL. Finally, we pick up the truck and it SMELLS like cigarettes. Earlier when we had arrived, we saw the truck handler smoking cigarettes while on the job. We did not realize he would be smoking inside the vehicles as well. We had to drive with the windows down to air out the truck. Our truck also had fiber glass inside the main cabin and one of our movers was injured from touching the ceiling of the truck due to the fiber glass.

Rachel Kroll 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Guzman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santos Ordonez 
Évaluation :
5

the 9' cargo van was issued without taillights. brake lights, or turn signals. VERY UNSAFE but counter staff was lovely.

edward edwards 
Évaluation :
5

Great place to store your items

Sabrina Carter 
Évaluation :
5

This was my second great experience at this location. I specifically chose to come back to this uhaul location due to the staff's kindness and professionalism. The individuals at this location deserve recognition for the service I received.

Erin Pfeil 
Évaluation :
3

the van need to check the right hand signal

Henry Wong 
Évaluation :
2

Make sure the vehicle is safe to drive before renting it to a customer. Appearances matter as well, clean the vehicle inside and out for the next consumer and don't overcharge for another operators mistakes.

Michelle Preston 
Évaluation :
5

The main boss lady was friendly and helpful. Good management !

Zechariah Martin  |  Expérience générale 
Évaluation :
3

Customer service. The lady named Maria is very rude and her approach to customers is horrible.

ROSEMARY BIVENS 
Évaluation :
2

I was upcharged $10 extra on my rental for gas, even though I drove only 6 miles and the gas meter barely moved. Gas is only $5/gal right now. I definitely didn't use 2 entire gallons of gas to drive 6 miles. Additionally, the staff wasn't very helpful, didn't explain any part of the process to me so I felt pretty confused. Apparently none of the seats on any of their trucks adjust & I was too short to drive the truck. The battery light was blinking on the dash which I was not made aware of. My rental was also not marked as completed once I returned the truck.

Lisa Zhou 
Évaluation :
3

I had a reservation for 9 but didn't get in till 10, and my reservation was cancelled. Then i was given a truck with 10 miles till empty. Tried to put in enough to get me to, and from my destination, but was 4 miles off so I was charged another $15 for 4 miles. Very disappointed.

Ben Helm 
Évaluation :
4

Be mindful that some downstairs storage cannot be accessed after office hours; storage access hours do not apply!

Reese Dawkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio Uribe 
Évaluation :
1

the car is not will. and it has some damage on the top. Why this charge me two days? I only used 14hours.

Fan Li 
Évaluation :
4

Never got my money back

jadon warren 
Évaluation :
5

from pickup of van to drop off everything went smoothly. employees at this location very helpful and cheerful, good to see they are enjoying their job.

Laura Colella 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomasina Lawrence 
Évaluation :
5

Awesome 👏

ramiro cuate 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAFAEL HILAO 
Évaluation :
5

Both women who helped were very kind!

Zechariah Martin  |  Premières impressions 
Évaluation :
5

Excellent service, new car, fast registration. Fortement recommandé!

GEORGII KARIMOV 
Évaluation :
3

Unusually my pad lock was stolen.. how no one knows as there is no camera view on the row where my unit was located.. i know because i saw the monitor inside the office .. luckily nothing was stolen and the staff was fast on applying a loaner lock .. nonetheless i had to purchase another pad lock even though it was not anyone’s fault that somehow it was opened ..surprised and confused.. i do take some accountability in that i had forgotten to punch in and punch out.

PAUL OLMEDA  |  Expérience générale 
Évaluation :
2

Explain all the facts and or options regarding the full price of the rental based on the milage and information explaining your option of choosing to go more miles as needed, so as not to incur further milage charges... I'm very dissatisfied with the way I was handled and kept in the dark to a degree....(Fail!)

LeBrese Black 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON KANG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSHANAK RAZMPOUR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khayla Jones 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal Hilliard 
Évaluation :
5

One the best uhaul experiences I have had. In and out quick, equipment was new, clean and ready to go.

Jasiri Hibler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto rodas 
Évaluation :
1

I came to the location at 9:15 to load my storage unit. My storage unit was in the area past the automatic sliding doors and those doors were LOCKED. I had spent money on a uhaul van to move the items. I was unable to move into my unit even though the facility is SUPPOSED to be open till 10pm. There was no one there at the facility to help.

Gordon Alatorre  |  Online Move In 
Évaluation :
3

Inform people of when a vehicle is not available. Have more signage in the lot. Ensure the app works on newer model phones. Have better locks on the back door of the truck.

Carrie Palmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aidan foley 
Évaluation :
5

The location has good people and good customer service.

GURNELL WASHINGTON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dobie Mentz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David VelazquezMendoza 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda Moore 
Évaluation :
5

Kind and attentive staff

Ryan Stair 
Évaluation :
1

Manager Maria Cash doesn't get back with to you with answers.

Marisa Flores  |  Expérience générale 
Évaluation :
1

Worse store and worse costumer servise do,not recommend this location. They don't like helping the costumer and laughs at them.

ROGELIO PEREZ 
Évaluation :
3

I made a reservation for Saturday September 30th for a 10' van and my reservation originally was at 12pm. I got a call from dispatch that my van was not available for 12pm that it had to be moved for 2pm at a different location that I had originally picked. I wasn't too happy but I agreed because I needed the van to move. When I got to the location at 2pm there was no van available for me. I was finally given a van at 3:30pm. I had to wait an hour and a half in the store for a van to come in. I am very upset about the situation because as I was told it not their fault that the other customers don't bring in the vans on time but at the same time I made a reservation and worked my time around that particular schedule and time. I feel like the company didn't respect my time or the other customers time because there was other customers waiting for their reservations too. Moving is already stressful as it is and Uhaul made it an even worse experience. I would not recommend this service to anyone….. better paying a little more but getting your time respected and being valued as a customer. The employees were very nice but it doesn't take away from the fact that I wasted an hour and a half while I had family and friends waiting at my apartment to help me move. Hopefully uhaul learns to treat and respect their customers with respect!!!

Aura Cardona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar Sanchez 
Évaluation :
5

Very good service.

michael kim 
Évaluation :
5

Thank you appreciate it

Dariush Maryamian 
Évaluation :
5

Excellent and friendly staff

Elias Sosa 
Évaluation :
2

Van has a very strong urine smell

Shiyu Ding 
Évaluation :
2

The elevator is out and. I had no idea in advance I had to pay someone to carry the items I brought upstairs SIX FLOORS I also had to go up and down the stairs several times to resolve issues unrelated to my payment. I spent 800 not knowing other renters have refused to pay. I paid in good faith believing the services I was paying for were still intact. The elevator situation is unacceptable and. U-Haul should consider closing this location or keep the facilities in order.

Latosha Smart  |  Premières impressions 
Évaluation :
1

Most inconvenient storage place. Elevator didn't work for about a month. Not sure if it's still down. But inconvenient for people trying to get stuff out and having to use the stairs. Also, locking us out of our units till someone from uhaul chopped off the fence

JIM OCHOA  |  Expérience générale 
Évaluation :
1

I was billed for items in error, submitted an inquiry, and have not heard back at all.

STEPHEN JOHNSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judu Madrigal 
Évaluation :
3

Was told that my unit would be changed months prior. When moving out I was told that the doors weren't changed in which I had to wait because the new frame was smaller than the original so I wasn't able to even open my unit. So I had to postpone my move out date. Also, the elevator has been down for months and my unit was on the 3rd floor. The staff was nice

RICHARD TRASS  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Palmer Jewell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latasha covington  |  Expérience générale 
Évaluation :
2

With the exception of the young Latino male who closed my account for me yesterday, ALL interaction with Manager, Staff & Staff has been appalling! Attendant (vehicles) told me to street park while U-Haul vans were in 1 of the 4 spaces (I was unloading storage). Lot had no clients waiting - his reason: need to finish checking it in. Manager is unapproachable & told me to check out by taking pics - ONLY. I wanted to close the account on exit! Told me "no" that's not how it's done! Tidy premises. Was forced to take a unit OTHER than size I reserved & in the "access only during working hrs area (adjacent to interior "dock"). Do NOT recommend this location.

Lisa Holtke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE BORJAS  |  Expérience générale 
Évaluation :
1

the Rates are really high for small space

JARRED CLARK  |  Expérience générale 
Évaluation :
3

I didn't like the fact that the units are separated by a fence. One of my boxes with small electronic parts fell and the unit next to mine may jabs some of my parts in it. Also, my TV tipped over and has a small scratch in the glass, now, which wouldn't have happened in the person probably living in the unit next to mine hadn't shaken the fence which slightly bumped what my TV was resting on. The elevator... the slowest elevator on earth. The ramp down to our cars... a pipe sticking out that I often bumped into and the pavement at the bottom of the ramp has a dip in it causing the cart to lean into it enough to make my stuff slide off the cart. The woman that works the office in Thursdays... wonderful. A very nice member of your staff. In fact, all of your staff that I had dealings with were very nice.

Stephen Fahey  |  Expérience générale 
Évaluation :
4

The staff was helpful when questions were asked. The bathrooms could've been cleaned and filled with necessities also, there should be access to the dumpster as well.

FELEICIA MASON  |  Expérience générale 
Évaluation :
5

Wish could have used the garage opening during access hours would’ve been a lot easier

Yasmene Jordan  |  Premières impressions 
Évaluation :
3

The location I had to drop off my rental was definitely not the best location, and the biggest storage they had was very small for the truck I rented, I ended up renting a storage somewhere else. Overall, I had a good experience with U-Haul.

Teresa Bernal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA PERALTA-GARCIA  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gianfranco Urbaez  |  Expérience générale 
Évaluation :
5

Thanks U-Haul; I appreciate your professional service. God bless and keep you all safe from COVID-19+. And, "Happy New Year!" :).

Lisa Myers  |  Premières impressions 
Évaluation :
5

Staff were very Helpful!!

Isael Vergara  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alberto Perez  |  Premières impressions 
Évaluation :
1

Storage unit was found to be filled with copious amounts of rat droppings. Packing paper/boxes had been chewed through, peed on, defecated on...and in one case the decomposed skeletal remains of a mouse were stuck to the side of a box. Absolutely disgusting level of cleanliness at this facility and will not be recommending this location to anyone.

SHOHREH SEDGHI  |  Expérience générale 
Évaluation :
5

Very friendly and helpful employees. Thank you

John Jacobs  |  Expérience générale 
Évaluation :
5

Great work!

Robert Murray  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marwan Circelli  |  Premières impressions 
Évaluation :
5

The movers were great. Thank you U Haul

John Jacobs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon stephens  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shantell Missouri  |  Expérience générale 
Évaluation :
1

Reserved Unit (size) not available, experienced counter help neglectful & it took over 30 minutes to reserve 2 smaller units WITH NO $ consideration. Furthermore, only units available are restricted to Office Hours Design flaw: cart to ramp & rate of incline ( both unnecessary & created hardship). Rental drop offs parked 4 deep on-line preventing access to the 1 (one I tell you!) off loading parkings space & 2 adjacent contained a Usual truck & trailer. Attendants non- responsive to a question after 40 minutes! Put me up against closing time. Can not recommend. Will not select the "convenience feature" of UHaul Storage again & will speak to others about this. (I was In uHaul rental, too!)

Lisa Holtke  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla Hashley  |  Expérience générale 
Évaluation :
5

OVERALL, IN MY EXPERIENCE, VERY GOOD!! LOVE THE LOCATION TOO👍

TJ YOUNG JIN  |  Premières impressions 
Évaluation :
4

I give it 4 stars only because I got stuck in the elevator on move-in. But the the staff is great. Manager Maria Cash was great, very helpful and understanding

ROSA DAVILA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard Chernenko  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temiasha Jeffson  |  Expérience générale 
Évaluation :
4

After going in an out of the storage unit every day for a week, I got to know a few of the staff members - Bruno, Brian and a Latino gentleman, who were helpful and friendly. I felt safe having them around when I left late at night and was happy they were there. The facility elevator was the slowest ever but I was happy that it was working while I was there. I was able to use the carts and dollies, which made life easier. I would recommend this Uhaul location to anyone who asked me.

JEANETTE PASUIZACA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared O'mara  |  Online Move In 
Évaluation :
3

All good, except that the storage location where I rented was advertised as 24 hour access, and it was not. This caused issues collecting my belongings between my arrival and departure flights

Marvin Muller  |  Expérience générale 
Évaluation :
2

The area where my unit was located was dark and unsanitary

Mustapha Monla  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Argelia Moore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

flavio hernandez  |  Expérience générale 
Évaluation :
5

I was quite happy

DEVON LOGAN  |  Premières impressions 
Évaluation :
1

I checked in and there were homeless people who have storage units there standing by for me to take things up to unit in order to try and take my things. I moved my things out three days after I moved in and I continue to get a bill and calls about payment until today saying sorry to see you go. I called and walked in person the day I checked out to let the manager know. Please clear me out because I have proof including email of my checkout

Mae Moss  |  Expérience générale 
Évaluation :
5

I really appreciate the workers who helped me. A woman and African American man. I will be back and recommend all my friends here

Deasia LaFleur  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sang lee  |  Online Move In 
Évaluation :
1

I keep going back and forth with my reservation and on my drop of location was switched twice with out me knowing and I had to go to another place from downtown where my storage was to Culver City and I was still charge a late fee and I had to pay for a Lyft to go back to my storage

Carmelita Munoz  |  Premières impressions 
Évaluation :
1

The elevator is broken, and no one cared to call ahead and say that I would have to walk up 6 flights of stairs to move. Sooooo messed up to not let someone know the elevator is broken, very cruel.

Megan Johnston  |  Online Move In 
Évaluation :
5

The manager, Yolanda, was extremely helpfull as well as all her staff. Great location to work with.

Jose Delvalle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sampson Rogers  |  Expérience générale 
Évaluation :
5

Extremely Helpfull!!!

Jose Delvalle  |  Premières impressions 
Évaluation :
5

Me atendieron muy amablemente

Jaime Villa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Jackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenya jannah  |  Expérience générale 
Évaluation :
4

The first day, the lady was a little rude. The last day, she was cool.

AISHA PATTERSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Banks  |  Premières impressions 
Évaluation :
5

Was so pleasantly surprised by how easy it was to use this facility and how clean it was. Would recommend.

Deirdre O'Connor Quinn  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laura Denenholz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michaell cross  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber Duran  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK HAUSKNECHT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Martini  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sammi tarntinl  |  Expérience générale 
Évaluation :
1

It's your people that make things happen both the latina woman in general morning and the black woman in the afternoon did their best under the circumstances. In the afternoon the black young woman was such a sweetheart with no one to help her in the overlapping time. She was a one woman show he jeopardizing her safety and any theft.

Jesus Alcala  |  Premières impressions 
Évaluation :
3

The lady at the front counter was very very rude when I walked up to the counter. Then when I tried to return the lock that I didn't need, she would not find a way to give me a refund.

AISHA PATTERSON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL BOYLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akporvedirin Oru  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenya jannah  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel Corona  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tori Bailey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kareem hardman  |  Expérience générale 
Évaluation :
5

Super clean! Very helpful staff.

Ana Paula Machado  |  Expérience générale 
Évaluation :
5

The staff was amazing. They helped me set up my unit and ultimately cancel it when the time was right. Appreciate all of their help and want to thank their team!

phillip sivolobov  |  Expérience générale 
Évaluation :
5

Inexpensive, excellent service, good location if you are close to downtown.

Evan Roth  |  Expérience générale 
Évaluation :
5

This is an excellent indoor storage facility. Je les recommande fortement. 

MIRIAM JONES  |  Expérience générale 
Évaluation :
5

Yolanda Martinez the manager is an amazing human. She was so helpful.

Joshua Aaron  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohammad Daoud  |  Premières impressions 
Évaluation :
5

Did everything we needed it to do for the period of time we needed it. Merci

James Hall  |  Expérience générale 
Évaluation :
4

Love the accessibility hours

Tori Bailey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA THOMA  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANNY LLAMAS  |  Expérience générale 
Évaluation :
5

Great location

Nathaniel Ellis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia Adriana Jimenez  |  Premières impressions 
Évaluation :
5

Yolanda made the experience superior. Great customer service skills and heart.

James Hall  |  Premières impressions 
Évaluation :
5

The staff told me they closed at 10pm and there was no access to my storage and I drove overthere for nothing

miguel soria  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy Cheray  |  Expérience générale 
Évaluation :
1

This was by far my worst moving experience and one that could have been avoided/made less stressful with clearer communication and assistance. I chose this location based on the U-Haul website upon searching for a specific climate-controlled storage space. This location showed as having only 1 left, so I called the 1-800 number immediately and made the reservation for it, noting that we needed a truck as well, referencing the one-month free. Upon arrival during moving day (where we then had to take the rest of our stuff with us on a two-hour drive), I noted the deal to the staff member who flat out said it would not be honored as it didn't apply to our rental (even though we verified everything over the phone). Not only that but our rate was different than what we were quoted, even though I had a confirmation e-mail with our reservation and rate. This all seemed suspicious but we had to get going with the move, so I resigned to having to deal with it the next day over the phone. I was then given my key card and tried to get to our storage room. Our key card didn't work (the rep told me it takes a few minutes -- but it ended up not working the whole time). When we got to our floor, it was hot and damp (clearly not climate controlled) and the storage did not match what we saw online. Instead of private rooms, they storage areas were cages where you could see everything inside AND the chain linked fences had openings in them. I looked at the receipt the staff member printed out for me and it said "No Climate". At this point, it was a comedy of errors. I went back down and even the staff member said this was all wrong but there was nothing she could do. We finished our move, reluctantly leaving our stuff in a cage without climate control (luckily we sold our refrigerator last minute the day before, otherwise it would be in there now). As directed, I called the GM the next day to try and have this amended somehow. Though Yolanda verified that we actually did qualify for the one month free, there was nothing that could be done about the change in reservation. Apparently, even though you reserve ahead of time -- it is still on a first come, first serve basis IN PERSON (which makes no sense, why would you show on your website that you only have "1 left" when making a reservation; that implies you are snatching up the last available spot for that specific category you checked off during your search -- in our case, climate control). Yolanda apparently honored our initial rate with a monthly discount to match (though we have yet to receive email confirmation) and now have to wait and see if a climate controlled room opens up, which we then can only confirm in person. A move is stressful already and was only made more so by a flawed reservation system and lackluster staff that, while friendly, failed to make things right during our move. I would not recommend this storage facility (or U-Haul for that matter) to anyone.

Eddie Mujica  |  Premières impressions 
Évaluation :
5

My Uhaul storage experience was great! Everyone I interacted with was extremely helpful, especially the manager Yolanda. The facility was clean and felt very secure and safe.

Emma Husseman  |  Expérience générale 
Évaluation :
5

Clean facility. Clean storage unit. Was able to come in and out as needed with no issues. Friendly staff. Carts readily available for transporting loads back and forth. Convenient location off the freeway. I would recommend.

Sang Kim  |  Expérience générale 
Évaluation :
5

The employee who helped me was a lady named Anesia and she was very polite and very attentive and she seemed like someone I would be proud to call my friend, sister, spouse, etc. If this comment is actually being read and there’s a way to do this, please let her know she does a good job.

Lindsay Bunch  |  Premières impressions 
Évaluation :
3

Tried to access the unit there was no one in the store only one person at the counter and he said he was busy even tho nobody was there

LORNA MARTINEZ  |  Premières impressions 
Évaluation :
5

Expensive

Peng Go  |  Expérience générale 
Évaluation :
4

Staff was nice and helpful. Couldn't have asked for more

Corey Hopkins  |  Expérience générale 
Évaluation :
5

Staff very helpful.

Ahmed Khorshid  |  Premières impressions 
Évaluation :
4

My overall experience was pleasant!!

gabriel leyva  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sampson Rogers  |  Premières impressions 
Évaluation :
1

my unit was broken into & I wasnt notified until days later.They pulled other unit personal belonging into my unit and I notified staff everyday for days and no one retrieved them.I want my money back

SHANNON LEE  |  Expérience générale 
Évaluation :
1

They continuously have made mistakes on my ubox order and cancelled it 3 times on me for no reason. I needed everything shipped before the end of the month of september and nothing has shipped yet

Nathan Cartwright  |  Expérience générale 
Évaluation :
5

The staff were very kind and helpful and when I had a question about my account went out of their way to call their supervisor who had the day off and answer my question that same day.

Christian Hunter  |  Premières impressions 
Évaluation :
5

perfect place

Felix Torres  |  Expérience générale 
Évaluation :
2

First, the unit they gave me had stuff in it. They gave me a new one on a different floor. Second, it had a lock on it. Third, I couldn't access the previous floor where my stuff was. 5 trips to desk

andrew collins  |  Premières impressions 
Évaluation :
5

You did an excellent job , handing it to me on a platter , is something you just don't see anymore.

Kendall Coley  |  Expérience générale 
Évaluation :
3

Fair prices & has cameras but didn't like that the parking lot is always crowded with uhaul trucks & makes it very difficult to load and unload. Old squeaky elevators & very crowded inside the place.

SHERRIE WILSON  |  Expérience générale 
Évaluation :
3

Customer Service was excellent. U-haul corporate really needs to get another elevator inside the building, or upgrade their current one. It's ridiculous how often it breaks down. Merci.

PHILLIP KIM  |  Expérience générale 
Évaluation :
5

Great service

Tayler Brink  |  Premières impressions 
Évaluation :
4

Yolanda was particularly helpful and friendly. Thanks Yolanda!!! The guys around the facility also SOOOOOO helpful and kind.

Randy Friend  |  Expérience générale 
Évaluation :
1

My boyfriend and I arrived 15 minutes early for my reserved time and we ended up waiting 45 minutes before anything was even ready, and the location did not appear to be very busy. When I finally got

Mackenzie Anthony  |  Expérience générale 
Évaluation :
3

Unfortunately the u-box wasn't ready when we got there and the elevator was broken, but we persevered! Yolanda helped us check in, she made an ugly process easy! Give that woman a raise!

Ivan Tolmachev  |  Expérience générale 
Évaluation :
5

Excellent customer service

juan rivera  |  Expérience générale 
Évaluation :
3

Chose5x5 unit because larger units constructed of open fencing material, like cages.They lacked privacy(belongings visible),didn't seem secure,fencing material could easily be cut.Didn't fit my needs.

marie christine asuncion maitz  |  Expérience générale 
Évaluation :
3

There is absolutely no customer service here. Any time I asked Yolanda a question, it seemed like I was bothering her. The facility is clean and secure, but they need to work on service.

Alexandra Soto  |  Expérience générale 
Évaluation :
2

This location is extremely understaffed. The location is small, and it lacks basic coordination. The workers did the best they could with the limited manpower; ALLOCATE MORE PAYROLL!

GARRISON PHILLIS  |  Expérience générale 
Évaluation :
5

I never visited the facility so none of this counts but I thought everyone at U-Haul was super helpful so 5 stars all around.

Phillip Williams  |  Expérience générale 
Évaluation :
5

I absolutely love the staff. They were so welcoming and helping. Bless their hearts!!! I would recommend this facility because of their amazing employes!!!!!!!

Sanaa Obadi  |  Expérience générale 
Évaluation :
4

It was great!

Benjamin Sheaffer  |  Expérience générale 
Évaluation :
5

Good service

matthias gropp  |  Expérience générale 
Évaluation :
4

Great help

Timothy Botello  |  Expérience générale 
Évaluation :
2

Invonv

KAY KO  |  Expérience générale 
Évaluation :
1

Not a single person I had any communication with that worked at the location in which my belongings were stored was the least bit helpful or friendly. Several items were damaged beyond repair.

Meghan Coneen  |  Expérience générale 
Évaluation :
5

Vincent/Victor? Apology I don’t remember the name, was very helpful in getting what I needed accomplished, thank you.

audrey powell  |  Expérience générale 
Évaluation :
5

From starting my move from Charlotte, North Carolina to Los Angeles, U-Haul has been extremely helpful and affordable. Two unexpected events on the road here were handled quickly and "painlessly".

james Bentz  |  Expérience générale 
Évaluation :
5

A place trustworthy to leave my valuables. Will consider in the future and will recommend to others.

VANESA PORTILLO  |  Expérience générale 
Évaluation :
5

GREAT SERVICE

Jose Lascurain  |  Expérience générale 
Évaluation :
4

Great experience renting and accessing my u-box.

Filipa Valente  |  Expérience générale 
Évaluation :
5

no comment

Jana Hunter  |  Expérience générale 
Évaluation :
5

Aucun

MARGARET LEISEGANG  |  Expérience générale 
Évaluation :
5

Friendly staff, I was in and out. Thanks!

Jeremy Burkhardt  |  Expérience générale 
Évaluation :
5

Great service provided over the many years I've patronized Downtown U-Haul by Ray and Yolanda and a wonderful team. Big thank yous to you all. - I'll be back!

BRIAN ALLEN  |  Expérience générale 
Évaluation :
4

Good service

Felicity Lee  |  Expérience générale 
Évaluation :
5

Great service!

John Park  |  Réservation 
Évaluation :
5

Great service!

John Park  |  Réservation 
Évaluation :
5

Good music

Reed Humphrey  |  Expérience générale 
Évaluation :
5

The hours are really hard to make when you work in Los Angeles. The hours are only 7 to 7 on week days. I know other storage facilities open much later. But other than that it is good.

CATHERINE VALVERDE  |  Expérience générale 
Évaluation :
1

poor customer service and organization

James Marsh  |  Expérience générale 
Évaluation :
2

Close a customer's account when they actually hand in the key and say please close my account. No one wants to be charged another 150 dollars for no reason other than an employee's laziness.

alexander donnenberg  |  Expérience générale 
Évaluation :
4

Appreciated always have a person answer the phone and their flexibility with accessing my u-Box.

Willow Bechtel  |  Expérience générale 
Évaluation :
2

I used u-haul to transport a ubox from RI to los angeles. Trying to schedule unloading of the ubox took about 2 hours of my time and multiple phone calls. Staff were unprofessional at this location.

Graham DiGuiseppi  |  Expérience générale 
Évaluation :
3

Everything about this facility was fine except for the HIGH COST. It's just a cage with a lock, not Fort Knox

Liliana Vasquez  |  Expérience générale 
Évaluation :
5

The staff is stellar!

Shenishe Kelly  |  Expérience générale 
Évaluation :
5

Helped me out multiple times, first by getting me a larger storage unit then when I forgot my security card, great service. Merci.

Nathaniel Bergman  |  Réservation 
Évaluation :
5

Thanks to the manager, Yolanda, excellent job I appreciate her service

CONRAD KACHUMIA  |  Expérience générale 
Évaluation :
5

I was very pleased with the staff!

Doug Heslep  |  Expérience générale 
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