Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Be more considerate to weather conditions. Charged $110 for late drop off. Equipment was late do to heavy snow and hail.
Kevin Casaldi
Évaluation :
2
Le client n'a pas laissé de commentaire.
June Carroll Fleming
|
Expérience générale
Évaluation :
5
Have a better after hours check in process. Not everyone has reliable internet/online access.
Indie Cooper-Guzman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harry Pitonak
Évaluation :
5
Staff very informative. Patient staff.
THOMAS LANE
|
Premières impressions
Évaluation :
1
The $19,95 van for 1 day was actually $150. There was some nasty liquid in the back, the tire sensors were broken and they charged me for mileage I did not use. NEVER again will I rent from U-Haul.
david rychalsky
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Elliott
Évaluation :
5
Le client n'a pas laissé de commentaire.
shelia Sutton
Évaluation :
5
Le client n'a pas laissé de commentaire.
dan naples
Évaluation :
4
Very good service
JOHN BERTUNA
Évaluation :
5
Le client n'a pas laissé de commentaire.
milton gomez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna Tizio
|
Premières impressions
Évaluation :
5
Rien
John Hayeck
Évaluation :
5
Everything perfect!
allen urrutia
Évaluation :
5
Drop off was effortless!
Kimberly Griffin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Molly Obrien
Évaluation :
5
Prompt phone calls by Jacob for scheduling. Proactive recommendation & arrangements for the right wiring kit from another location. Walkthrough of installation & options for trailer ball mounts.
Vickrant Govindarajan
Évaluation :
5
Customer Agent was friendly, hospitable and knowledgeable in my interactions with him at checkout.
Michael White
Évaluation :
3
The truck was clean. However the truck should not be on the road. The brakes were absolutely awful and dangerous. Especially in the rain. Customer service is a joke. The first employee quoted me a third of the actual price, not asking me important information. The second guy at rental day basically didn't care about the lack of communication. It is also not clear advertising, the prices are more expensive on weekends, again something they don't tell you.
Ariel Benamu
Évaluation :
5
Le client n'a pas laissé de commentaire.
irving suriel
Évaluation :
5
Wow! What an awesome experience. The gentlemen working there could not have been nicer. The facility was super clean and comfortable (I was waiting for a hitch install) Roger Newhardt had my hitch installed super quickly. He explained everything to me in detail. I would absolutely reccomend this facility!!!
William Karpiak
Évaluation :
5
I was a little concerned that the check engine light was on and I was told not to worry about it and it was only that the gas cap needed to be changed. In the guys defense, he did offer another truck, but I was pressed for time so I settled for the truck I was occupying. This is the second time renting from this location, Next time, I may pay the extra $20 so I would have the liberty to return the truck the following morning.
Patrick Walsh
Évaluation :
5
The truck smelled like cigarettes is my only complaint. I advised the people at the desk when I brought the truck back.
Carol Hess
Évaluation :
4
The vehicle was clean but had transmission issues. It ran but downshifted very roughly.
Kenneth LaRiviere
Évaluation :
5
I think everything you are doing now its good no need to improve anything
Jaime Alvarado
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bob Zifchak
Évaluation :
5
FRIENDLY, CLEAN PLACE AND VERY HELPFUL. FULLY STOCKED ON ITEMS YOU NEED FOR MOVING. RENTED A CARGO VAN FOR TWO DAYS AND IT WAS VERY CLEAN AND WELL MAINTAINED.
Anthony Mignano
Évaluation :
1
Uhaul at -397 State Rte 18 NJ, East Brunswick NJ 08816 is a pretty bad experience. Even if there is a small sticker that isa tore they charge you hefty, so pls take a complete video of the vehicle before taking the vehicle. There will be some unnoticeable damages that cannot catch the eye - they will charge you once you return the vehicle... and they say you have to watch these before taking the vehicle.... Better to go with some other moving other than U-HAUL.
Satish Kanamarlapudi
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Abood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frederick Flynn ll
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Muhammad Raza
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joanne Vasquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
andre love
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D Paradise
Évaluation :
4
The stuff was very friendly and helpful.
Valentyna Harchenko
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Stosko
Évaluation :
5
Le client n'a pas laissé de commentaire.
Moiz Chawala
Évaluation :
5
They were very nice and accommodating, and explained everything very clearly. Very professional. I will go back there for future if I ever needed a new hole again or storage.
Chris Stosko
|
Expérience générale
Évaluation :
5
I work long days myself soI office hours are inconvenient so I usually wind up coming in a saturday if I need office
Kim R Miller
|
Premières impressions
Évaluation :
5
No comment
JOANNE KEIR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Paster
Évaluation :
4
Staff extremely helpful and friendly
KENNETH ELOVITZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vanessa Martinez
Évaluation :
3
Le client n'a pas laissé de commentaire.
DAWN PATEMAN
|
Expérience générale
Évaluation :
5
Merci.
Patricia Lowerre
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jean Bornstein
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vladimir Balog
Évaluation :
4
Le client n'a pas laissé de commentaire.
Camryn Weaver
Évaluation :
5
the service was outstanding, people where very friendly and knowledgeable about the product. Good bunch of guys
Paul Godinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert J Strazza
Évaluation :
1
The truck was not even there. I had to go back multiple times to get it corrected. This was not a smooth process.
Gregory Burke
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Zappola
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Mattessich
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melvin Monroe
Évaluation :
5
Le client n'a pas laissé de commentaire.
terrase caldieira
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Lizardo
Évaluation :
5
Took longer than I liked (but I had not idea) but it looks like a very good job. Made my hatchback MUCH more useful. Very glad I did it!
bill gilloony
Évaluation :
4
Le client n'a pas laissé de commentaire.
Corey Diamond
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel Rosario
Évaluation :
5
get a tv for custermers to pass the time, when they wait.
john treanor
Évaluation :
5
Le client n'a pas laissé de commentaire.
BEATRIZ VERANO
|
Premières impressions
Évaluation :
5
Excellent Service
Oscar Jair Bedoya Piraquive
Évaluation :
5
Rodger and your staff were extremely helpful everything they did was perfect thank you
Linda Armhold
Évaluation :
5
Le client n'a pas laissé de commentaire.
nick bachar
Évaluation :
5
Windshield wipers were dry rotted and had no washer fluid. Straps of rubber were just having from the wiper blade.
tom sneed
Évaluation :
4
The car transporter had broken straps that I didn't notice until I arrived to transport my vehicle. I had to buy addition straps to secure the car to transport the vehicle safely. I reported this serious condition when I returned the transporter, but no concessions were made. Not very good customer care, since I rent from u haul alot.
KENNETH BROUGHTON
Évaluation :
5
Great job
Callender Cheryl
Évaluation :
5
The gentleman did not examine the running lights before I left. I was in VA before someone told me I had a brake light out. No autopsy, no foul. This is not something that should be overlooked though.
Steven Velasquez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Mentzel
Évaluation :
5
Thank you so much for everything you you guys the best
EMELL SABIT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Silvie Hauser
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carla Luna
Évaluation :
4
Excellent service and process overall is very easy. The store itself has everything you need to move, and prices are reasonable. I highly recommend!
JoAnne Chichetti
Évaluation :
4
Le client n'a pas laissé de commentaire.
Colleen Collins
Évaluation :
3
Le client n'a pas laissé de commentaire.
Greg KOSTECKI
|
Expérience générale
Évaluation :
4
Maintain your vehicles! Rented a 15 ft box truck today and was terrified. Steering wheel was off and the steering clearly had issues. For a truck that big, steering and brakes should be maintained
Greg KOSTECKI
Évaluation :
5
Le client n'a pas laissé de commentaire.
orlando gardner
Évaluation :
5
The pick up and drop off were easy and quick. The moving truck was in a great condition. Thanks to staff of U-Haul East Brunswick.
Jin Mao
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Banko
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIO BELTRAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trudi Teicher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Castro jr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Callahan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Didier Tinoco
Évaluation :
5
Everyone was very helpful for what was a stressful situation for me. Thank You So Very Much. MaryAnn
maryann karins
|
Premières impressions
Évaluation :
5
Overall, I was very satisfied with the customer service and the speed of the installlation. It was an excellent experience.
Jorge Cortes
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vivek Vijaykumar Patil
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUIS CASSAS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Yossef Yair
Évaluation :
5
Friendly, very knowledgeable & clean
melanie averette
Évaluation :
5
Great service , easy to rent the equipment and very professional
Clarissa Grady
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony DiMatteo
Évaluation :
5
Nice job
Theodore Mcinerney
Évaluation :
3
Le client n'a pas laissé de commentaire.
AHMED BADR
Évaluation :
5
Daniel was great. He was very fast, efficient and knew exactly how to get us going quickly
Stephen Datkowitz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Porfidio Beras
Évaluation :
5
Le client n'a pas laissé de commentaire.
andre love
Évaluation :
3
Wasn’t explained 75 % of the things that I was
Told when I returned the truck including the gas was wrong.
carlos pero
Évaluation :
5
Jacob helped me rent a storage unit amd was awesome! Roger did my hitch and everything looks great!
Daniel Sclafani
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vladimir Balog
Évaluation :
5
Le client n'a pas laissé de commentaire.
dwayne cullen
Évaluation :
5
Le client n'a pas laissé de commentaire.
dwayne hunter
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha Rovillos
Évaluation :
5
It was great dealing with them!
John haslach
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN BENDER
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brittney Solis
Évaluation :
5
Le client n'a pas laissé de commentaire.
carmin caruso
Évaluation :
5
The team members at this location are extremely talented and professional, I have been going there from 3 years and not a single time I have face any issue
Farhan Khan
Évaluation :
5
Nothing. The employees were helpful and personable. Everything from the location to the vehicle were very clean. Well done!
Christopher Young
Évaluation :
5
All's good
Glenn Miller
Évaluation :
5
Store associate Donavyn is always helpful an knowledgeable
Jonattan Ruiz
Évaluation :
3
Le client n'a pas laissé de commentaire.
Khaleef Crumbley
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN KAUFMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine Bartlett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Betty Perez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael kerrigan
|
Premières impressions
Évaluation :
2
It was fine once we got in but when we arrived with all our belongings, after hours but we'd already rented a unit online, the unit (on the first floor) was locked. No one could help - we had to rent another unit online (this time only available was upstairs) and move our stuff there and then talk to someone the next day to cancel the first unit. No one seemed particularly surprised or apologetic about the experience. So no, it wasn't great and we'll be cautious about renting from Uhaul again.
Jonathan Brougham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Igor Ipince
|
Expérience générale
Évaluation :
1
I got 10 text messages about filling out this survey, 4 of which after I asked the text messages to stop. I even got an 11th text while filling this out. That is insanely annoying and the reason I am giving this a poor rating, no one wants this many texts about a dumb survey.
Christine Bartlett
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
AFOLABI WILLIAMS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAVIN GONZALEZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELICA NIEVES
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CARMELO MORALES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Seth Sherman
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pavin A Gonzalez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
bill diSanto
|
Premières impressions
Évaluation :
1
So far, terrible. We got there and there was a lock on the unit. We'd registered in advance and paid so we arrived after the office was closed but while the facility was still open. UHaul customer service could only suggest renting another unit which we did (so we've now paid for a unit we couldn't access and a second where all our belongings have been stored). We'll call this morning to request a refund on the first unit.
JONATHAN BROUGHAM
|
Online Move In
Évaluation :
5
Staff was very helpful and knowledgeable
Yigal Oren
|
Premières impressions
Évaluation :
5
Overall I was very pleased.
No hidden charges
Conchita Campbell
|
Expérience générale
Évaluation :
4
need a restroom in storage area due to after hours restroom break. Other than that, it was great
Ilya Hack
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lauren Alfrey
|
Online Move In
Évaluation :
5
Great. Staff crew
DWAYNE CULLEN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
juan bardales
|
Online Move In
Évaluation :
5
Very helpful staff
david stockton
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Willie Cureton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
OSCAR FELIZ
|
Expérience générale
Évaluation :
5
The customer service was excellent, everyone was really nice and helpful. However, we had more stuff than we thought for the storage unit we rented. Once we called back to cancel the unit and get a refund, the customer representative was very helpful as well. Thank you all.
Cloyd Chambers
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexandria hill
|
Expérience générale
Évaluation :
5
I've been with them for 5yrs and they've been great working with me on times of hardship. Thank You!!
elaine lora
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Lewis
|
Expérience générale
Évaluation :
5
I would definitely recommend. Thank you
Monica Jackson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
madelyin Simpson
|
Expérience générale
Évaluation :
5
Good customer service team
ulanda evans
|
Premières impressions
Évaluation :
4
Easy access!!
Kevin harris
|
Expérience générale
Évaluation :
5
Very friendly and helpful staff, especially Jackie, at the East Brunswick NJ 08816 UHaul. Thanks guys.
Mario Barbieto
|
Expérience générale
Évaluation :
5
Courteous and helpful staff , convenient storage ,no worries
John Mazio
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Ferrer
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE TRINIDAD
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NADIA LOISEAU
|
Expérience générale
Évaluation :
3
Dark by outside storage unit drop my keys could not find for hours
Jose Rodriguez
|
Expérience générale
Évaluation :
5
Michael was a pro .. helped me every step of the way
John Mazio
|
Premières impressions
Évaluation :
5
Always a great experience here.
Sammy Viera
|
Premières impressions
Évaluation :
5
Your staff at the East Brunswick facility have been very helpful. I want to esp. mention Lai. When I lost my gate card, Lai helped with a copy of it. She was always nice and courteous. We also want to thank Kyle and your front people for the attention he and they had given to us. Kyle helped us with pro-rating the charges since we have only used two or three days of the following month. We felt safe at the storage space that we rented. The after - office hours access to the storage has been a tremendous help to us. We want to thank all of U-Haul's friendly staff.
maria B manansala
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorothy Colella
|
Expérience générale
Évaluation :
2
I believe paying a whole month when only 4 days of the month was used in a subsequent month is unjust. It should be prorated or a truck on move out should be discounted. As such, I wouldn't recommend uhaul's storage as I know there are facilities that prorate monthly rent upon move out
Thomas Shivers
|
Expérience générale
Évaluation :
5
I had my storage unit for 10 years and never had any issues with anything. Very secure, clean and well lit. I would not hesitate to recommend this facility or to use it again myself if need be.
ALEXANDER RICE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marie Mccafferty
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha Soto
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Kaplan
|
Premières impressions
Évaluation :
5
There was confusion re: storage, but Jackie got it all straighten out! She's the best.
Janice Williams
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Eldad Kaganov
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Keyla Luna Hernandez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maribel Diaz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice Williams
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kevin McCann
|
Expérience générale
Évaluation :
5
The service was great. The staff was always very friendly and helpful. The premises were always clean and safe.
Guillermo Sotomayor
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dwayne Cullen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edwin Schaffer
|
Expérience générale
Évaluation :
5
Kyle was awesome! Super helpful and professional.
Elizabeth Martinez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rahsan Green
|
Expérience générale
Évaluation :
5
The staff member that helped us Friday evening was kind and helpful.
Toni Crenshaw
|
Expérience générale
Évaluation :
5
The move in experience very easy access all right got the light on here come
Conchita Campbell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Minyety-Casado
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Vernon Blake
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH PITCHER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CRYSTAL DIXON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert raychel
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rizwan Kazmi
|
Expérience générale
Évaluation :
5
😄
STEVEN PASTERNAK
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
eileen chwatek
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy L Rodgers
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shawn James
|
Premières impressions
Évaluation :
5
Holly was amazing more employees like her this company is going to above and beyond it’s expectations
MARAT FISHMAN
|
Premières impressions
Évaluation :
5
Thank you for your service in the time that I needed it.
George Ruiz
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda Halmo
|
Expérience générale
Évaluation :
1
I reserved the unit on line - but after driving two cars full of boxes, paying the rental and walking to the unit we were told there was no unit available. They did not offer a discount or a larger unit at the same price, so we went to Cube Smart where they were much more flexible and the units are better looking.
Rebecca Fine
|
Premières impressions
Évaluation :
1
I reserved my unit on line three days prior. When I arrived with two cars full of boxes it took them 30 minutes and a walk to the unit to realize the unit was already rented. They had no unit of the same size available and did not offer me a discount or larger unit at the same price. We went to Cube Smart where they were much more flexible.
Rebecca Fine
|
Expérience générale
Évaluation :
5
I currently rent three storage units. I have never been disappointed in the service I receive.
Amanda Colon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESMOND LEE-KIN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victoria Hill
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
ARIANA TUFARIELLO
|
Expérience générale
Évaluation :
5
Have used U-Haul's rental services before and have had only positive experiences. Keep up the good work.
Lydia Rodriguez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
David James
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anael Funez Flores
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed Witt
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori Pedi
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Spano
|
Expérience générale
Évaluation :
5
Only thing that I didn’t like was they didn’t mention that I can get the first month free when I rented the truck
SANDRA BERGOLLO
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Ferrer
|
Premières impressions
Évaluation :
5
Your facility is clean and well lit. Everyone I have ever dealt with was always very polite and professional!! Great service!!
JANET JEFFRIES
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
REINALDO SOLANO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
katherine vargas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jlann emery
|
Expérience générale
Évaluation :
5
the guy that helped me was great. I wish he worked for me
scott forcier
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steve Milbrod
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDI RAMIREZ
|
Premières impressions
Évaluation :
5
I'm very satisfied with the level of service and security provided by U-Haul during the years I received their employees. I certainly will recommend anyone looking for service from the U-haul of East Brunswick.
FERNANDO JOHNSON
|
Expérience générale
Évaluation :
5
helpful and friendly staff
KWAKU GENFI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Modzelewski
|
Expérience générale
Évaluation :
1
Safety matter . Sent several photos .. Lightning from a storm and a motorvehicle accident in near by ; cause (?) The facility had electric security gate issues. Summer July ~August year 2021 . The individuals employees are fabulous. I believe they tried their best to rectify the electric security gate matter .
Cheryl Segal
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daxian Liang
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Gibbs
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
GERALD MCKOY
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
VINCE GOSTKOWSKI
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly Ryan
|
Premières impressions
Évaluation :
5
Maybe have more staff to assist in picking up calls. It takes a long time to speak to someone at the location because the one person is always busy attending customers at the store.
Maria Gonzalez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daxian Liang
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTOPHER W PALLEIN
|
Expérience générale
Évaluation :
4
The prices per month are very high since I last used it a few years ago. I think they should give you a break if you have the unit longer than a month or two. Especially if it last a year or more. That's t b d only problem I have. Thanks
venessa morris
|
Expérience générale
Évaluation :
4
This location is very busy but the staff do their best to help you out. I had a good experience with East Brunswick Uhaul
Adriene Bacon
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Alexander Aquino Santana
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Anthony Santora
|
Expérience générale
Évaluation :
1
There is an Asian lady that works there that is SUPER rude. She wouldn't look at us the entire time she dealt with us, we reserved a unit on the first floor and they told us that our reservation did not exist in the computer and that we would be on the second floor in a smaller unit than the one I needed. I drove all the way from NC to NJ anticipating my unit to be ready and was told it was not. THEN I was told that the person who had received my reservation cancelled and it was now available. It was a nightmare. I will not be recommending their services to anyone EVER
Shaylah Jackson
|
Premières impressions
Évaluation :
1
I reserved a storage unit on line and It stated first month free. I get to the place and they tell me no. I rented a trailer from Florida to here and it was with in the 2 year frame. It was July 13 2021. Manager knows it all. Why doesn't she know that. My other email is Anthonygadget@aol.com
Anthony Santora
|
Premières impressions
Évaluation :
5
rep was extremely knowledgeable and helpful
Trish Midure
|
Premières impressions
Évaluation :
5
Management at the storage facility were extremely professional, friendly and helpful. I definitely would recommend the storage U-Haul business.
June Kasi
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
laura rathburn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph S Gilch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandre Kirianov
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Saji Thomas
|
Expérience générale
Évaluation :
5
From the minute we met Jackie in early June as we shopped around for prices, to the final paperwork and signing with Colleen, the service was excellent. We could have gone with another facility (Cube Smart in East Brunswick), but chose UHaul because of the initial contact with Jackie. Cube Smart offered on month free and Colleen honored that when she gave me my final price. I would definitely use UHaul again. Kudos to you for hiring Jackie and Colleen as your employees. They represent UHaul well.
Teri Szallai
|
Premières impressions
Évaluation :
2
The wait in the office is usually a long wait. I have been there more than once and its the same long wait. I tried calling on the phone before I book but no answer. The unit I rented yesterday the shutter does not working properly I has some issue where it doesn't slide up and down well. I was not able to tell them because they were close. I tried calling this morning to report it as well as ask about items I left in the truck. When I went to collect the item from the truck I didn't take the opportunity to report it as I was rushing to catch a flight.
HELENE GRAHAM-BROWN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Molloy
|
Expérience générale
Évaluation :
5
My overall experience with the East Brunswick U-haul facility was pretty good and if I need additional storage or rental uses I would consider this U-haul facility.
victor marshall
|
Expérience générale
Évaluation :
3
Did not found the chinese lady at the front desk particularly helpful and found her hard to understand. She was somewhat abrupt and was not very patient in terms of explaining everything. Overall, facility did its job as necessary. Would have liked to know prior that i was loading things on to the second floor.
Dean Marella
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Basile
|
Expérience générale
Évaluation :
5
Very friendly staff. Extremely helpful!
Richard Worrell
|
Premières impressions
Évaluation :
5
You need larger units.
Marilyn Davis
|
Premières impressions
Évaluation :
5
Colleen was just the best .. she handled everything as if we were old friends . Very knowledgable, caring but business like ar the same time ..I called later with a question and she must have memorized my number when she picked up and said Hi John ..I'd love to see her rise high in the U haul company chain of command ,AA ++
john miazio
|
Premières impressions
Évaluation :
2
When I first got there my code didn't work, had to drive to the office, the lady who helped me told me I made my reservation online so I didn't have to come in office even when I told her why I came into the office!! went back down code was still saying denied, I got in only because someone else uses there code to go inside building! Also the place is very untidy and look unsafe! I don't think I will stay long storing my stuff there.
Stay Ann Campbell
|
Online Move In
Évaluation :
1
The day we rented & needed to drop everything off a storage the whole system was down for the storage unit, which was fine. The women working there was very helpful & got everything set up to the best of her abilities. The following day however, she left nothing there for the new worker to finish setting up my account or anything. The women working on Sunday was the rudest most incoherent employee I've ever met. She called me & told me to come back to the store, which I was told I didn't need to do, didn't understand a word I said. Called me stupid in front of other customers & I still have no idea if anything is even set up correctly. When I got there she made me wait 10-15 minutes because she was on a personal call talking badly about the store to her friend. The whole experience was less than satisfactory.
Jacqueline Fox-Greer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
andojo ongkodjojoong
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan Copp
|
Premières impressions
Évaluation :
5
Staff was very friendly and helpful, facility is clean.
Adriene Bacon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAMMY Nettnate STEWART
|
Premières impressions
Évaluation :
5
Snow seriously blocked outdoor storage entrance. It would have been helpful if during booking, we were notified of this possibility and that UHaul would not be responsible for clearing the snow.
mark GUREVICH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
howard moses
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JoAnn Rack
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nichol Lee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin OKeefe
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeanine Dominguez
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cierra Wood
|
Expérience générale
Évaluation :
5
Each and every time I make my monthly payments, whom ever it is that I speak with is ALWAYS friendly and courteous! They've helped me many times throughout the years... Thanks staff at EB U-Haul moving and storage! Evonne B
evonne brownings
|
Premières impressions
Évaluation :
5
.
Dmytro Hordon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
laura rathburn
|
Premières impressions
Évaluation :
5
Always helpful and responsive
Excellent ending with Jackie during final days
KENNETH MERKIN
|
Expérience générale
Évaluation :
5
The front desk personnel was very helpful and knowledgeable.
sharath pillai
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesus Sarte
|
Premières impressions
Évaluation :
4
We found the facility & staff were great . I would recommend it to people with the disclaimer that the rates are very very high & your charge even more for 24 hr access which other places don't do.
howard clayton
|
Expérience générale
Évaluation :
1
Wasn't able to access immediately or at different times. Had to pay almost double for 5 more feet.
Mencia Feliz
|
Premières impressions
Évaluation :
5
The folks at East Brunswick NJ U-Haul are the best I have ever met or dealt with. If every business had their employees they would be as successful as U-Haul. Jim Mullen, President, Dynacoustics Pro Audio, Old Bridge, NJ
James J Mullen
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Fiona Garretson
|
Expérience générale
Évaluation :
1
It was not clear when I rented the space that only the second floor was climate control. The entire contents of my unit were damaged wild mold and mildew. The response from the manager was basically, "...tough luck..." The counter help was however helpful.
David Garretson
|
Expérience générale
Évaluation :
2
Staff personnel could be more helpful and professional than just keeping you waiting till they decide to attend you.. And very rude.... I had a very bad experience with them..
LISANDRO GUADALUPE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Judy Goldberg
|
Premières impressions
Évaluation :
5
This place was great the staff always friendly and willing to work with you. No complaints from me!
MATHEW DAVIDSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Pytel
|
Expérience générale
Évaluation :
5
I would like to thank the young man that assisted me with my storage. It was in the morning I was all over the place but he got me through very handsome respectful young man!!! Customer service was excellent!!
Akita Jennings
|
Premières impressions
Évaluation :
5
The u-haul storage facility is the best. It took the pressure off our neck after bringing our stuff from Boston u-haul provided us with storage of about 20 days for free. I think this is really remarkable. Thank you u-haul.
Ademola Shittu
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEMOND JONES
|
Expérience générale
Évaluation :
1
Staff was rude. Did not make the check in process easy
vijay varma penemetsa
|
Premières impressions
Évaluation :
3
I don’t understand why when I canceled my unit early in the next billing cycle that a prorated refund couldn’t have been returned to me.
Chester Brandt
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mark S Attara
|
Expérience générale
Évaluation :
5
Very convenient facility ,and the Manager colleen she is phenomenal doing Great job she run very professional operation , she was very helpful all the time to me and to my friend and to my family,and I like to thank her personally
David Karmw
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JoAnn Rack
|
Premières impressions
Évaluation :
5
Colleen and her staff were awesome- professional, efficient, friendly...they went above and beyond good service, but were also very caring during this difficult time. My son and I send them a heartfelt thank you!
Judith Higgins
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Gavenas
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL LEVITT
|
Expérience générale
Évaluation :
5
Very helpful staff also equipment was clean
LORETTA CAREW
|
Premières impressions
Évaluation :
2
Over priced ! Won’t be using U-Haul or their storage again !
Tyshawn Jeter
|
Expérience générale
Évaluation :
1
For 6 years every month on time I paid my bill. I lost the key I was given because I never went to the unit. When I asked to get in you told me to hire a locksmith. That cost me another $120 because you refused to let me in. Yet if I stopped paying for the unit I'm sure the magical extra key would have appeared. So unfair and unethical. We are living in a time right now that requires extra kindness to people not creating more stress and de stress. Yeah you're facility is ok but as people you fail miserably.
TRACY LAWRENCE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KYLE BLACK SMITH
|
Premières impressions
Évaluation :
3
Access sliding door broken making it difficult for moving items. Temperature always at least 80 degrees. Unfriendly office staff.
Jacquelyn Dufner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
LILLIAN RIVERA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard Corpus
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Luft
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Winifred Jennings
|
Expérience générale
Évaluation :
5
Jackie was helpful and made my move-in experience less stressful. She explained the process in detail. Storage room was clean and it is comforting to know that my things will be safe and secure.Thanks
Judith Clarke
|
Premières impressions
Évaluation :
5
It was a great experience. No complaints.
CHRISTOPHER RZIGALINSKI
|
Expérience générale
Évaluation :
5
Best U Haul i have ever worked with
Patricia Isaacson
|
Expérience générale
Évaluation :
5
Are very thorough with all they do
rachel feliciano
|
Expérience générale
Évaluation :
5
Great helpful service
GARRICK MOULTRIE
|
Premières impressions
Évaluation :
5
Good storage, good people
Mark Lapush
|
Expérience générale
Évaluation :
5
Colleen is Amazing. Very friendly and caring. Uhaul is very lucky to have her.
margarita grullon
|
Expérience générale
Évaluation :
4
Knowledgable staff
Ronald Jones
|
Premières impressions
Évaluation :
1
Jackie is very courteous and professional! Was very helpful to answer all my questions and show me Storage Unit and also truck rental too!! Have been customer at East Brunswick/ over the years.
larry tremmel
|
Premières impressions
Évaluation :
5
well run and easy rentals
Laura Asroff
|
Expérience générale
Évaluation :
5
Colleen: She had answered my questions regarding dropping off the trailer. She was informative, polite, engaging. I rate her a 10--great Cust Service. Company fortunate to have her on staff.
Lois Fortay
|
Premières impressions
Évaluation :
4
The only issue I had was with information using the dumpster. I was told it was not available for use, but it's listed on the price menu in the store?? I couldn't get a clear answer on this question
Philip Baldwin
|
Expérience générale
Évaluation :
4
The facility was clean and well maintained. Some staff members were extremely rude and unfriendly, however, the other staff members were friendly and helpful.
ira Bakalchuk
|
Expérience générale
Évaluation :
5
Pleasure doing business with you. Will be back if future storage needs arise
Edna Schiffres
|
Expérience générale
Évaluation :
5
Jackie was extremely helpful as was Fred
Fred Reynolds
|
Expérience générale
Évaluation :
5
The only issue I got, was that I didn't took the insurance for the storage, and the unit what I had, the water gets under the walls and damaged part of my furniture, tks to Jacky she tried to fix it.
Marco Fuentes
|
Expérience générale
Évaluation :
5
All staff was very helpful and I needed assistance and storage unit was clean n dry.
Dorothy Miller
|
Expérience générale
Évaluation :
5
clean nice place, unit clean, staff friendly
Laura Asroff
|
Premières impressions
Évaluation :
4
Great service and nice people
STEVEN BONINO
|
Premières impressions
Évaluation :
4
The female worker in this location was so nice, helpful and knowledgeable and was a pleasure to work with. I highly recommend her.
Nancy Russo
|
Expérience générale
Évaluation :
5
the young lady that helped us was extremely knowledgeable of available units and was extremely helpful
Fred Reynolds
|
Premières impressions
Évaluation :
5
Lai was very friendly, and was very clear and thorough with instructions
Christopher Ortado
|
Expérience générale
Évaluation :
3
The service was good, but I rented a 10x10 storage unit that was actually 9x9 when measured. Doesn't seem like much, but in terms of volume it can be significant and you don't get what you pay for.
Michael Danis
|
Premières impressions
Évaluation :
5
No complaints
MARJORIE ONEILL
|
Expérience générale
Évaluation :
5
Outstanding customer service I began my day renting a uhaul from this location . Michael Was great very professional and courteous. I ended my day with renting a storage unit from this facility. 5 sta
Brendon Scott Beittel
|
Premières impressions
Évaluation :
5
Everyone was helpful and a pleasure to deal with. The storage area is clean and convenient. So far, I am very pleased.
Joyce Pacholek
|
Premières impressions
Évaluation :
5
Merci.
Simina Paul
|
Expérience générale
Évaluation :
5
Staff pleasant and helpful - positively will recommend to others..
Beverly L Holton
|
Expérience générale
Évaluation :
5
even though that office is busy, the staff is friendly knowledgable and efficient
Harry karst
|
Expérience générale
Évaluation :
1
Chinese lady Did all her best not to rent me the truck because I know her from other job she is very races and Very unprofessional Are usually rent every three months Not anymore
David Karmw
|
Premières impressions
Évaluation :
1
Worst experience ever, the unit got infested with rodants that made a nest in my sofa and had babies and poop all over my stuff to the point I had to just tell the office to deal with it. Nasty!
ANGELA FANAS
|
Expérience générale
Évaluation :
1
I am VERY upset WITH YOUR facility, my items were INFESTED WITH rodents SEVERAL ITEMS and my new mattresses discarded, filed INSURANCE claims, they denied them...I demand every dime I spent & lost $
CAMEO ROLLINS-HANNAH
|
Expérience générale
Évaluation :
5
Thank you for being informative and patient. I appreciated the time you took to explain the cost involved in the storage rental and truck rental. Great job! Catherine
Catherine Sandiford
|
Premières impressions
Évaluation :
5
Very knowledgeable and understanding crew
Regina Santangelo
|
Expérience générale
Évaluation :
5
Very friendly and efficient
Michelle E Mesis
|
Réservation
Évaluation :
5
I would certainly return.
danny yetman
|
Expérience générale
Évaluation :
5
Ashley was very very helpful
Kim R Miller
|
Réservation
Évaluation :
5
Easy, good price, professional. And Fred, the manager, very nice and kind
Federica Soddu
|
Réservation
Évaluation :
5
The office staff was very helpful every single time I would need them. And the storage facility actually smelled like flowers! It was so clean at all times.
Amy Collins
|
Expérience générale
Évaluation :
5
The staff were very helpful professional and courteous, The manager Mr kalmid extend the extra effort to make sure any concerns you have about your property is addressed. Excellent storage
JULIET RICHARDSON
|
Expérience générale
Évaluation :
4
I would recommend checking units prior to sending threatening letters about liens. We clearly informed you the unit was vacant however your office staff needs to pay more attention and close accounts.
Ronald Christison
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.