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Robert KillgoCustomer Reviews for U-Haul Moving & Storage of East McKinney
Testimonials From Recent Customers
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All staff were EXCELLANT but one!!
ROBERTA CHANDLER | Premières impressionsWhile there were closer UHaul locations, Larry at the East McKinney was great, very helpful.
Diane RamseyInconnue
Phuong NgoI had a perfect experience. I was told to have the car there at 11:00 a.m. and the technician had it in the garage and had started the install before I even left the facility. Everyone was courteous and helpful. I even scheduled my trailer rental for next month and got a confirmation. I was sent emails letting me know what to expect and everything went smoothly. They did a great job with the hitch as well. I have a Ford Edge and was worried how it would look, but it's great.
Lynne HetselThese employees were extremely knowledgeable and helpful to to me during a difficult situation. Merci.
Jeanne WalkerSuper fast and efficient.
Joshua PerkinsIt's a really nice and clean facility. You can drive into the building bay and they have convenient rolling carts to carry everything, huge elevators and clean restrooms! The only thing I had trouble with was when I ordered a truck and storage, I couldn't access the truck rental online to do the self check in. But it really made no difference in the scheme of things. The people were really nice and it was a quick process
Donna zangenberg | Online Move InMultiple items stolen from my lockers as we were moving in and out. Your security system is a totally joke. You need to fire the entire crew.
Mark Ettredge | Expérience généraleGreat service from start to finish. Didn't have enough containers, but I understand that is a total guesstimate. Would highly recommend.
Kelly BrownDrop-off time should be at the end of the day, not 8:00 am.
Austin Davisunhappy with that at store level there is no one willing to work with customer issues and complaints. Between move coordinators and store level employess there is no straight answers or ability to resolve issues due to corporate policies. Beware of the bait and switch tactics to accumulate charges on rentals.
Daniel SmithThe Assistant General Manager was great. I had a great experience
Fabian GayleReally nice and great service .
Jeffrey EvansThe trailer I rented needs to be Grease and the latches to tie the vehicle front tires needs WD4
Ashton CunninghamEvery single person that interacted with me on my visit was very helpful and prompt to help me, the best! They deserve a raise
Diego ValadezPersonnel was very friendly & helpful. They helped me understand every step to take. I have not used Uhaul before. But I will use it again. Especially this location. Uhaul also called me the day before to ensure me reservation wad accurate. It was. However, the rep was able to find a location closer to my home instead of 30 miles away.
Marcus RobinsonGreat Customer Service
Michael JonesEmployee was complaining about helping customers and her management to me and it was uncomfortable
Kylie HuntHe was rude and just yelled at me to leave the keys in the truck. I told him about the broken mirror and said I had timestamped pictures that it was like that when we got it if he needed to see those. He just said no as he walked away then we got a receipt saying we were billed for it.
BRANDI TYNESThe person (woman) that checked us out was a bit unprofessional, but equipment was fine
Kim JohnsonU-Haul made our move in move out so easy. Thank you U-Haul and storage.
Pamela Culifer | Expérience généraleThe tire of the car hauler blew out 5 minutes into my trip. I had to wait on roadside assistance and ended up missing out on a $20 000 sale.
Cedric ColeShow him how to hook up the trailer.
Julia LewisThis rental was an awesome experience.
Carolyn HendrixCheck out and check in was a breeze, the customer service was excellent, it took a matter of minutes to leave with the truck. Upon return you do everything outside at drop off, you never have to enter the building.
Karen DoddAppreciate the customer service and professionalism…
Darnell Williams | Premières impressionsStephanie was great and helpful.
OMAR PINA-Mark is very good at receiver & the associated electrical wiring installation. And he displayed great communication skills, and customer relations. Larry & the others at this U-Haul location were pretty cool as well.
Peter KurusI've received calls that I owed money. At 1st it was tolls. Then it was a cracked windshield that was documented from the location in Sioux Falls, SD. Then I received an invoice for 20 plus dollars where the return mileage on the invoice showed I was over the mileage allowed but the initial invoice I got when I dropped off the truck showed I was clearly under the mileage allowed. How do you send an invoice almost 3 weeks after returning the uhaul and the return mileage is higher than the 1st invoice. Something is wrong with that.
Emilee GreenI was told two different stories about my refund. I never got to talk to the manager, the salespeople kept telling me that he'll call me back. Never did. I hate this place, I'll never do business with them again.
Shelley Hurst | Expérience généraleAppreciate the same day appointment and a place to wait. Thanks for your time
GAIL P WONGI had no problem with the location. What I had a problem was the "reservation" practice. How the hell is a reservation not being honored and your reserved equipment is being rented out? This defeats the purpose of reserving equipment if you are just going to pray there is anything left. The staff was very helpful but the "reservation" practice is a joke.
HOMERO PEREZGOMEZHuge clean area!
Chance NoelNothing to improve place is great!!!
JUSTIN POPETotal experience was excellent throughout the process. Notifications at every event. Staff was very helpful and drivers were professional. We would.not hesitate to use Uhaul again. Thanks
Chuck KellerWe reserved a uhaul storage unit online through the online move in option. The website shows a Medium 10x10x10 interior unit available on the 2nd floor for $114,95/month. We completed the contract and then I received an email confirmation but it gave two unit #'s which I found to be strange. When I called, I was told that it is one unit it just has two doors. I thought.. hmm okay. We get to the unit to move in, to find they gave us two 5x10's instead of the 10x10 that we requested. This didnt work for us as we spent several hundred dollars on shelving to go inside the 10x10. When we brought this to their attention, we were told that the 10x10x10 is $165/month and we could transfer to that unit for that price. They refused to honor the signed contract based on the information the website is showing. We also informed them that the website is showing $114.95. The website has not been changed so it is still reflecting a price that is incorrect. Other people will also be mislead by this. The service was sub par.
Luke Morrow | Expérience généraleAll good !!
Don SmolaWas not provided a dolly as I was told I'd have and didn't realize it til I got to my location. Couldn't move anything and the whole thing was a waste of money. The manager at the location couldn't have cared less. I can't believe you have this person dealing with customers. I will never ever use a U-Haul location for anything, which is a shame, because they were close to my house and convenient.
Roger GreeneThe entire process from order to pickup was very professional, and everyone I spoke to along the way was helpful and friendly. The communication was also excellent, with text updates for each leg of the shipment. I would not hesitate to use the U-Box service again. Thanks U-Haul for making the stress of moving a little easier.
Chuck KellerWould like a refund of my month's rent I paid for this whole month.
Christine Nichols | Expérience généraleHave the key available for pickup time. Larry had to make phone calls to track the key down. It was finally determined it was locked in back of truck. Then he spent 15 +min to try to get the correct combo on the disc lock. All this was happening in 30° weather. Larry was quite patient & persistant & we both were cold.
Susie AddisonExcellent service thank you for make easy for me to transport my car
Rena OrellanaVery pleasant to deal with and very helpful and professional. Enjoyed the experience and the interaction with the staff.
Shanna Lofton | Premières impressionsI love these guys
Nathaniel TravenyThe Service was great but I got voice mail the next day stating I had not returned the truck which I did 3 hours early same day as pickup.
jonathan paceSafe …. Convenient Access…. Great Price…. Thank You
Yashesh Pandya | Expérience généraleQuick pick up. Confusing lot- finding thecorrect vehicle we had to walk around the big lot.
Mary PalmquistWhen I got there to pick up my truck I checked in on the app the keys were not there and I spent 30 min more while the workers helped other customers so they could let me know they had put the keys in the wrong truck
Betty BenderNothing, I appreciated the service…….
Sharon WilliamsI had placed my reservation online from home and went to go access my unit at the address provided, and one older nice gentleman told me that it was actually up the street. Not a big deal, so I continue up the street and I put in through the access gate and drive and drive and don't see any units that even come close to my unit number. They have this blue office building that I assumed was like the "main" building for that area but the entrance door was locked. We drive back and I'm explaining to the younger guy with sunglasses on at his desk that there is NOT a unit with my number over in that area. He assures me it is but can't give me an exact answer on where. We go back up the street and the young guy is there and he goes and opens this white back door tucked away in the back and reveals that the "storage" is just this poorly made wood shack that I'm expected to think is worth the amount I paid. I expected to have like…. A normal U-Haul unit…. This was beyond words. Very creepy and just overall ignorant/false advertising. The young guy had such a smug personality, it just ruined my perception of the company. This location seriously needs to be audited by a district leader.
Triton Copeland | Expérience généraleWe were happy with our experience and we were confident that our things were safe! Merci
First Church Pop | Expérience généraleOnly thing that caught me by surprise was the amount of roaches I found when we were moving out of my unit. Everyone was more than helpful.
CHRISTINA SHIELDS | Expérience généraleMadison was phenomenal in helping. Super friendly and easy to do business with.
ELIZABETH LACONI | Online Move InWonderful Service
LETITIA CONLIFFE | Expérience généraleI thought Richard had been paying for my storage I’m so sorry I didn’t know is my stuff gone
JALINDA BELL | Expérience généraleScott the property manager was excellent
Xoey Mahlamvana | Expérience généraleThe staff was informative and courteous at both locations. Thank you for helping me make a smooth transition.
Keilani Middleton | Premières impressionsOnly complaint was the key was not in my unit, but wasn't no trouble & asking for one
Ronaldo Faz | Online Move InGreat facility and staff.
Robert Nowlan | Expérience généraleBased in the last few years I've rented from this location: .rat droppings in my unit . The guy in the front office is very rude. I had to escalate an issue with online payments just so I wouldn't keep getting charged late fees since I no longer live in the area. .my move out date says 8.9.23, but that's wrong i spoke to a lady on 7.1.23 and informed her that I would no longer be renting from them since my items in the unit smell like smoke because there were people living in the unit next to mine. She never updated my account for close.
ASHLYN MURPHY | Expérience généraleFor accuracy This survey states move out date as 8.2.23, I moved out 7.9.23. My only complaint is I was in 1190 and the light wouldn't stay on while I am in the storage, the timer would shut off every 5 minutes and there was no motion detector close to my unit so I would have to walk in the dark the long length of the hallway or try to use my cell phone flashlight. This was very dangerous as much as it was inconvenient, mainly if someone were in the facility to harm me and knew there was no motion sensor on that side. I do want to commend the employees for their prompt, gracious and knowledgeable attitudes toward me as a customer . This was a tremendously overwhelming time for me and their kindness and strength, their servants hearts made all the difference. Madison was my rock, courteous, a true team leader and genuinely passionate person when it came to representing U-haul and its products! I have always had great faith in U-haul and its products including the fleet you offer to assist with moves, your manageable prices and your call center support team. Keep it p U-haul you always impress me!!!
LISA WRIGHT | Expérience généraleNever thought this process would be so easy!
MELINDA MONCADA | Premières impressionsI will ONLY rent at this U-haul.
aria moirre' sampey | Expérience généraleAmazing!
Jennifer Machalicek | Online Move InThe best U-Haul in town! Scott, Madison and Mason are the best!!
LATASHA JOHNSON | Expérience généraleExcellent customer service
Coco Blackstone | Premières impressionsVery, very helpful and friendly staff.
Julie Oneal | Premières impressionsAll the staff at all times we were present were very helpful
Corneilus Turner-Grimes | Premières impressionsThe best UHaul service and facility I have ever experienced. Wow what a great place to do business with.
RICKEY MYSKEY | Premières impressionsY’all are amazing people. Thanks!!
SHEILA ROXANNE EASTER | Expérience généraleBeautiful facilities! Katelyn and staff were ever so helpful! Always! Thank You
Larry Coil | Expérience généraleOther individuals surrounding my storage unit were very messy and when I came on my last day the entire hallway was spilled out with a storage unit open and that person's possessions all over the floor.
Justin Shelton | Expérience généraleI was treated like I was family. I had been thru a rough move and recent surgery and at times was vague; but I was reassured and treated with patience and dignity. I luv your people!!
Mary Palmer | Premières impressionsKatelyn and Mark were very helpful, profesional and patient. I had a lot of questions and they didn't rush me. I would recommend this facility based on my interaction with them.
Ernest Reardon | Online Move InThe facility was clean new staff was timely helpful experience was grate and I have received a great welcoming and will use this service agin in my future needs thank you U HAUL
CHARLES ASLIN | Expérience généraleThe sensor light kept going out as I unpacking and organizing and it was a bit hot, but customer service reps Scott and Lavoon were exceptional.
ANDREA CLARKE | Premières impressionsFront desk girl was great. But place need more employees
Rekesh Emmanuel | Premières impressionsScott, the manager, was very knowledgeable, kind and helpful. I appreciate the time he took assisting me and my family.
Deborah Washington | Premières impressionsStaff was informative. I was able to get climate controlled storage with ground floor access within my budget. I love that I was in and out and unloaded within 30mn. Love access to dollies too.
Jerome Banks | Premières impressionsLevon was extremely helpful, was a pleasure to is work with!!!?
Joseph Fuller | Premières impressionsLavonn Elcock was very helpful to assisting us. I recommend others to choose this facility for his excellent customer service that was provided. The manager was very friendly and nice too!
Sharhonda Devine | Premières impressionsGreat customer service and facility is very clean.
ALAN LUU | Premières impressionsJoseph was very accommodating, professional, and, personable.
CECILIA BJORNSON | Premières impressionsNo issues, everything went smoothly and facility is what you would expect from a newer storage place. I would recommend building onto your app though. Possible allowing the use of Bluetooth or NFC to access gates and or check in/out. Just a small feature that makes public storage slightly more pleasant to store at. Typing in a code is a bit outdated but wouldn't keep me from using U-Haul, just increase user experience.
David Bachelder | Online Move InThey are resly helpful
FRANK BEZANILLA | Premières impressionsThe lady who sold us the unit was very good to us.
Vicki Neuenschwander | Premières impressionsStaff are Very friendly and helpful. Facility is well maintained and easily accessible.
TERESA BROWN | Premières impressionsFriendly, helpful staff. They were having some issues with the key pad code but they resolved it.
CINDI WEST | Premières impressionsEverything was as it should be. I have always been satisfied with u-haul.
James Montgomery | Premières impressionsMrs. UHaul was great and knowledgeable And professional great addition to your team👍
NAPOLEON JONES | Expérience généraleThanks you all for have me
Olivia Draper | Expérience généraleDavid Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.
james GUILLOT | Expérience généraleDavid Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.
Daryl Russell | Expérience généraleManager was very helpful
Tony Delpey | Premières impressionsAwesome staff and experience!!!
DANNY NEEDHAM | Premières impressionsThanx for the service.
charlie williams | Expérience généraleDavid Walton is the true MVP! :D
Rebecca Mantsch | Expérience généraleI was pleasantly surprised by the service we received while 'moving in' for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn't know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!
RYAN DEGROOT | Premières impressionsDavid is awesome
MICHAEL BUI | Premières impressionsAll of the people who attended me were awesome and helpfull
DANIEL KENNEDY | Premières impressionsGreat staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.
Deirdre Douglass | Premières impressionsDustin outstanding employee. He has up most customer service
ERIC KELLEY | Expérience généralePerfect service. Thanx Dustin and his staff for the courteous they extendes
charlie williams | Premières impressions