Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The worker she was very nice and if I need another truck I will come to yall thanks
erika buie
Évaluation :
5
Le client n'a pas laissé de commentaire.
christope dezar
Évaluation :
5
Everything was great!
Richard Mack
Évaluation :
5
Le client n'a pas laissé de commentaire.
tamesea williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natalia Mendez
Évaluation :
5
Le client n'a pas laissé de commentaire.
JNae Martin
Évaluation :
1
Got truck loaded and when ready to leave the truck would not start. Called roadside assistance, when they got there they said the battery was dead. They had to go and get a new battery and install. Was down for over 2 hours. I had to pay my moving guys for the time down. Location manager said he couldn't compensate me anything for the inconvenience of me having to pay my moving guys. When returning the truck the location manager was outside cleaning his personal vehicle.
JENNIFER AFFRONTI
Évaluation :
5
The quaestions are only about the pick up location. Where are the questions about UHaul the company? The online reservation system does not work ! I followed the instructions which included adding a payment method and my DL number and was instructed to pick up my vehicle using the App. I couldn't figure out how to get the app to work at pick up and had to ask for help and was informed by the receptionist that the app does not work and had to go through the registration process again. Really!
Noel Dennis
Évaluation :
5
Le client n'a pas laissé de commentaire.
christope dezar
Évaluation :
5
Love ❤️
Resha Longstreet
Évaluation :
1
This location has horrible customer service. U-haul had check engine light on and a notification to check cap even though the cap was on tight and secure. Felt like U-haul needed a new transmission. DONT GO HERE!
IVYLYNN REID
Évaluation :
3
Le client n'a pas laissé de commentaire.
William Delgrego
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry. Scott Borchers
Évaluation :
5
No issues with the facility, and the manager was great to work with.
John Scrivens
|
Expérience générale
Évaluation :
3
Good vehicles
Kalvin Dudley
Évaluation :
5
Everything was great
Ulysses Williams
Évaluation :
5
Excellent
Antodd Hudson
Évaluation :
1
Not clean U-Haul was full of rodents. Customer service sucks. Everybody needs to be fired. They had a kids running around in the store while they were working they were eating on the clock. Moral Of the story they need a new crew because the ones they have now is very unacceptable.
Quaaneidre Bell
Évaluation :
1
Le client n'a pas laissé de commentaire.
Lee Seward
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joyce Peterson
Évaluation :
4
There was a piece of metal siding hanging off the vehicle on the driver side, as well as a notification light indicating that the right driver-side tire needed air. Neither of these seemed much cause for concern for the person at the desk. I only needed the truck for a few miles so it didnt inconvenience me, but I was still worried I'd have a blowout/flat.
David Jimenez
Évaluation :
5
Need to look up my issue with my initial reservation. The trailer was not returned on time by the previous renters. The person at the store had to track down another trailer with customer service and sent me to this location. Customer service didn't move my reservation to here but luckily they did have trailers at the site for one way rentals. By the time I was able drive between locations and back home it was just over 2 hours so I could start packing the trailer and get traveling. So it was dark while finishing up and hurrried, but I am glad I was only compensated only 50 dollars.
Michael Babyak
Évaluation :
5
Excellent service à la clientèle. All the employees were plesant and helpfull. I wish people at my work had thet kind of attitude.
Travis Vires
Évaluation :
5
Le client n'a pas laissé de commentaire.
Afraa Almasoodi
Évaluation :
5
Le client n'a pas laissé de commentaire.
june good
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTO DE JONGH
Évaluation :
5
Le client n'a pas laissé de commentaire.
leobardo morales
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alaa Hamdan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew summers
Évaluation :
3
Le client n'a pas laissé de commentaire.
Maggie Daniels
Évaluation :
1
A costume know what ( his or she)
Looks for, you are the one who is goings to tell the costumes this equipment needs this and that.
Adjowa Kodjo
Évaluation :
4
Le client n'a pas laissé de commentaire.
Evon Henry
Évaluation :
5
I have nothing to add
bernadette darden
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aldozard Altidor
Évaluation :
5
Easy and easy once you are registered. One of the best uhaul I've been to in a long time. Will definitely be my go to if I need again.
Evonne McMullen
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Pedraza
Évaluation :
5
All went well, nothing on my end to improve.
Wayne Baer
Évaluation :
5
Everyone was very nice, welcoming, and helpful. Thank you, U-Haul East Tampa team!
Caroline Kehs
Évaluation :
4
Le client n'a pas laissé de commentaire.
catesha montgomery
Évaluation :
4
All the staff was professional and friendly.
Sharon Moore
Évaluation :
5
My overall experience renting from U-Haul was excellent but their system recognize my debit card as a cash app card and it placed $100 hold on my card which was okay because I had the extra cash but what if I didn't this is something that needs to be fixed within the system not everybody has cash app it's an actual debit card.
Pamela Bethel
Évaluation :
5
I know good service when there's a need,thank you
amaro lamar
|
Expérience générale
Évaluation :
4
Telling the customer if they will be open at the time they request the equipment to be return.
CARMEN ACEVEDO MARTINEZ
Évaluation :
5
Very easy
Hector Vazquez
Évaluation :
1
Unprofessional place. The Afroamerican working at this location are awful. Lazy and do not care about the clients. They are all rude and playing in theirs phones. Horrible experience.
Eric Janota
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott King
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Hartley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ben Tolbert
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERLALINE TIRADO
Évaluation :
5
I Love the service and place,
evelyn keeton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jean salomon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brett Saunders
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn Brown
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebani Dema
Évaluation :
5
Just keep up the good work you're doing fantastic five stars for me
robert quattlebaum
Évaluation :
5
Le client n'a pas laissé de commentaire.
john rodriguez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erica Deal
Évaluation :
4
Le client n'a pas laissé de commentaire.
GREGORY TURNER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juanita Guzman
Évaluation :
3
Unfriendly staff, woman said where to put back the trailer and didn't came to unhook from the car, I wait for 10min and after that did it my self
Fabio Magalhaes
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRACE DORSEY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan clemmons
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan clemmons
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan clemmons
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erich Babbitt
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEEGAN STEINKE
Évaluation :
5
Le client n'a pas laissé de commentaire.
carol sheppard
Évaluation :
4
Never received my final receipt.
Michael Misla
Évaluation :
5
Le client n'a pas laissé de commentaire.
Takela Bailey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Norma Manian
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dante borders
Évaluation :
5
The truck had service issues also it didn’t accelerate
Sabrina Wright
Évaluation :
5
I give the overall Customer Service experience an above average, the representative that I dealt with in picking the vehicle up and returning an excellent she made my experience very tolerable and fixed ever concerned in a respectful manner, thank you Tamra
Nicole Livingston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lula Stenson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larhonda Chaney
Évaluation :
4
Pickup was fast, great customer service throughout, the lady had problems printing out my ticket at return, stating that the computer wouldn't allow it, as it was running slow. I also had a problem with the app, and when I went to verify the truck at pickup, your website would not allow me to upload pictures. Overall, 100 % better than my last experience!
DANIEL THIEME
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph white
Évaluation :
5
I liked the service, the people there were very friendly, they treated me very well, I recommend it.
KARLA GUZMAN
|
Expérience générale
Évaluation :
1
Train the employees to work with respect and professionalism.
Nichole Cannon
Évaluation :
5
Le client n'a pas laissé de commentaire.
JeLynn Douglas
Évaluation :
1
Le client n'a pas laissé de commentaire.
leonard dawson
Évaluation :
5
Le client n'a pas laissé de commentaire.
MITILDA scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRACE DORSEY
|
Premières impressions
Évaluation :
1
Please clean your trucks before you rent them out. My truck was in filthy condition when I picked it up.
Nina Dawson
Évaluation :
5
Good service
erick alonzo
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taalaibek Tynaliev
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALICIA FLETCHER
Évaluation :
1
I was charged nearly 200$ for a 19,95 truck they charged my card 3 different times
JANIKA JENKINS
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
jazzmine lett
Évaluation :
5
Truck just need to be alined or something,hard to keep steady in lane
Richard Salmon
Évaluation :
5
Le client n'a pas laissé de commentaire.
christophe dezar
Évaluation :
5
Le client n'a pas laissé de commentaire.
BrSade Briley
|
Expérience générale
Évaluation :
4
Dropped off after working hours so didn't interact with personnel. Easy drop off
Celia Kaufman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Octavian Martin
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lakecia Campbell
Évaluation :
3
Le client n'a pas laissé de commentaire.
PHILIP HUNGERFORD
Évaluation :
5
No imprověment needed. Crew very knowledgeable and professional.
Richard Skolnik
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lula Stenson
|
Premières impressions
Évaluation :
5
Bien
Sandeep Krishna Kasthala
Évaluation :
4
Le client n'a pas laissé de commentaire.
rosnanny vargas
|
Expérience générale
Évaluation :
5
They did a great job and my whole family are new members .
Raffiel Glover
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nataliia Penedo
Évaluation :
5
Customer service was great
cedric smith
Évaluation :
1
Le client n'a pas laissé de commentaire.
Enrique Cortinas
Évaluation :
5
Fast and easy
Stacie Gamble
Évaluation :
5
Be them same professional
Like all wey
SAUL SALAZAR
Évaluation :
5
Very helpful staff
Chelsea Laronde
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Veda virgil
Évaluation :
5
Le client n'a pas laissé de commentaire.
mohammad abu ajaq
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lula Stenson
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
KENNETHIA MONROE
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
rosnanny vargas
|
Premières impressions
Évaluation :
5
Your staffing is very respectful and I would refer friends .Thank you
Lynette Barnes
|
Premières impressions
Évaluation :
4
My 2023 truck was damaged due to blocking exit from storage
alvin Scroggins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sylvio desir
|
Expérience générale
Évaluation :
5
Très bien
emma oriakhi
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Adrian Bryant
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tajaylah Odom
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia Jernigan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Blue
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
HELEN BRONSON
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Dontez Scott
|
Expérience générale
Évaluation :
2
The district Manger help me out alot as for the rest of your staff and management there was terrible didn't call people they were supposed to almost sold my unit without calling anyone to tell them our time was up they were rude and disrespectful
Steven Ramer
|
Expérience générale
Évaluation :
1
Horrible service the two girls in office was very rude and so unprofessional.. had an attitude with me for no reason like they preferred talking to eachother with bad words about a whole dude. The keypad don't work and when you ask for help the girls was like I don't know call customer support. Very rude like the whole unit is unsafe the way you have to put your stuff up and it has holes
Lisa Romero
|
Online Move In
Évaluation :
5
The staff was awesome including Cedric he was absolutely amazing
Alma Williams
|
Online Move In
Évaluation :
5
Sales clerk very helpful
dominic edwards
|
Expérience générale
Évaluation :
4
Overall, my experience was satisfying. For improvement, I suggest the following: 1. More training for staff sitting at the desk. 2. To have an accurate recording of gas level and odometer readings. It happened several times to me that one or both recordings were quoted wrong when I received the contract. After returning the vehicle once, the odometer reading and gas mileage were quoted wrong. I was over charged approximately $100 because the digits were recorded wrong. Another time I was charged $8 for the gas while I put 3 gallons for a 16 miles total trip. The manager took care of the mileage charge after hearing my complaint. For the gas, the manager offered me a refund, but I declined.
MOOSA YAHYA
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bonita Johnson-Moore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Gibbs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MOOSA YAHYA
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmen Garcia
|
Expérience générale
Évaluation :
3
Great facility.,AC is on. Temperature is great Manager is so nice to reverse the charge of one month after 2 hours of happening. Unfortunately . Poor customer service at checkout by Latitia. Overall experience is ok
AHMAD KAAKO
|
Expérience générale
Évaluation :
5
Great service very professional
Terry Swain
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vetecia white
|
Expérience générale
Évaluation :
5
Very helpful patient with the customers they were excellent and I appreciate that msjoyce Batchelor/Thompson
Joyce Batchelor Thompson
|
Premières impressions
Évaluation :
2
I would have liked to be informed before hand the storage facility had no elevator. My storage unit was on the second floor storage, it was inconvenient with no elevator. Also I found out afterward, I couldn't get into the storage after the office was closed. Also inconvenient.
Melody Rivera
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vetecia white
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLA DUNN
|
Expérience générale
Évaluation :
3
The inconvenience of going up stairs with everything. My lock was difficult to lock and unlock.
roan suarez
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Patrick Murdock
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer jphnson
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
VALEKA NORMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shane Tompson
|
Premières impressions
Évaluation :
1
Y’all took money out my account after i turned off service also didn’t have a card on Audi pay
Edmondo Alexis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dorothy johnson
|
Expérience générale
Évaluation :
5
Everyone that helped me from Back in December till February was all amazing nice and helpful as busy as they be I didn't experience not one bad moment . 10stars baby 🤗
Tamika Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TARIQ TAWWAB
|
Premières impressions
Évaluation :
5
The claim to my unit was difficult only because I'm old LOL it was a very clean unit friendly staff, as a matter of fact every time I was there to move stuff around someone always ask if I needed help. I thought that was very special. I will return one day but I will make sure I get a unit on the bottom floor no stairs LOL thanks for the great customer service
Kathleen Baldwin
|
Expérience générale
Évaluation :
1
I was told, go around the building. "You'll see where u need to go". I went around the building multiple times before I understood where to enter. No elevator, my unit is on 2nd floor. I didn't know there was no elevator. Would hv been nice to know before.
Melody Rivera
|
Online Move In
Évaluation :
5
GREAT SECURE FACILITY
RONALD CHAFFIN
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amy Baker Washington
|
Expérience générale
Évaluation :
1
Sold my belongings with my personal information
Phonecia Smith
|
Expérience générale
Évaluation :
5
Need to be a little bit more knowledgeable about what’s going on, but overall everything was very professional and courteous
Zellwana White
|
Expérience générale
Évaluation :
5
Great staff
Shavaris Oliver
|
Expérience générale
Évaluation :
5
Todo muy bien muy tratable el personal que no atendió
Jorge Tulsidas Varea
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deniseshia Numan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elsa Negron
|
Premières impressions
Évaluation :
4
The staff here is wonderful and we’re very helpful for me
Natalie Martella
|
Expérience générale
Évaluation :
3
Increases in price made keeping the storage unsustainable. Email contact was never answered. Had to move to another facility with similar size and much lower rates.
Victor Hartung
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tk Dinard
|
Expérience générale
Évaluation :
5
No problems
Keisha Murphy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmen Garcia
|
Premières impressions
Évaluation :
4
Wish the door in the back wasn’t broke
Connor Green
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard jacob
|
Expérience générale
Évaluation :
5
I didn't have no problems with the U-Haul storage Team.... They even closed my account out without out me having to come back and forth because I moved kinda far. Also when I was late I got an email reminder that am late, sometimes I got a phone call so I love them for being such a great team/staff.
DEANNA NASH
|
Expérience générale
Évaluation :
3
ive used Uhaul for over 30 years......brought to the employee attention of 1 month free storage and a free lock...and she said NO.WAY....
alvin Scroggins
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sharon Dixon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando Aponte
|
Expérience générale
Évaluation :
5
Very nice and helpful
richard jacob
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLA DUNN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desiree Pitts
|
Premières impressions
Évaluation :
5
Great and clean a wonderful place to store your stuff
Adonis Benton
|
Online Move In
Évaluation :
2
They took all of my deposit with no explanations
Sandra Lopez
|
Premières impressions
Évaluation :
4
Everything went well
Jocelyn Williams
|
Expérience générale
Évaluation :
5
Really great staff 💯💯💯💯💯💯💪🏽💪🏽💪🏽❤️❤️❤️❤️
cindy johnson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Baker Washington
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
carminza guadalupe
|
Premières impressions
Évaluation :
5
The guy at the office was very helpful in making sure I got the right size storage room.
Irene Lyons
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sylvia knight
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JO ANN LONG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Herbert Banks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori Chapman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sade Nanton Brooks
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ja'Kethis Paramore
|
Premières impressions
Évaluation :
5
Very clean, nice customer service.....the truck was very clean, smell fresh 👌
Terry Swain
|
Premières impressions
Évaluation :
4
Service was very good just was very hard to get in contact would employees over the phone
Dellon Samual
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kerry Farnsworth
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aroun Vongrasamy
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kelley Wilcox
|
Expérience générale
Évaluation :
1
The facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.
Kamisha Ford
|
Online Move In
Évaluation :
5
WORKERS KNOWLEDGEABLE & RESPECTFUL..
paralee Fields
|
Premières impressions
Évaluation :
1
You charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I've had with you. After my surgery and I start to feel better I'm starting with the BBB and I'm not stopping until I get some answers and restitution. I'm not going away.
SARA SAUNDERS
|
Expérience générale
Évaluation :
2
The storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.
Luka Trkulja
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Casandra RAMOS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raishaud Pinkney
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shanutricia Hunter
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine Larry
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashley Miller
|
Premières impressions
Évaluation :
3
I had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.
Lori Neal
|
Expérience générale
Évaluation :
5
I was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.
ANDREW DEFARIA
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anthony Cole
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Quinnlan Courtlandt-bowes
|
Expérience générale
Évaluation :
5
I had a great experience and the associates were very professional and helpful to great young ladies.
Fernando Aponte
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JESSICA WILKINSON
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
betty croft
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward Leon
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
janel santiago
|
Expérience générale
Évaluation :
4
I've always have had a good experience with
U-Haul.
DEBRA BURKE
|
Premières impressions
Évaluation :
1
One of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is broken
WILLIAM HAWKINS
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tonya Maynard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIANTHOMAS EADS
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
DANNY BOYETTE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA HALE
|
Premières impressions
Évaluation :
1
I didn't move in. I am waiting for a refund.
micheal nolan
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph nixon
|
Expérience générale
Évaluation :
5
I reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!
Tarshemia Martin
|
Expérience générale
Évaluation :
1
Narrow hallways made moving very hectic and difficult 😞
Keno Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Lauzon
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
william walker
|
Expérience générale
Évaluation :
5
I had a climate control storage so the hrs didn't work with my job hrs.
AJA BRADLEY
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary Febres
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
KEVIN GREENE
|
Expérience générale
Évaluation :
5
All is good with my stuff.
JOHNNA BROWN
|
Premières impressions
Évaluation :
2
I'm praying the company continues to attempt to improve with each review.
Laura Stevens
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Victor Hartung
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
DWIENA COLLINS
|
Premières impressions
Évaluation :
5
Good customer service.
Stanley Symborsky
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Jamal Singletary
|
Expérience générale
Évaluation :
5
Nice place good service
Paul Mejias
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sharon burroughs
|
Premières impressions
Évaluation :
5
I am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thx
betty croft
|
Premières impressions
Évaluation :
5
I want to thank them for all the help unloading and packing the unit.
jamie Gavlik
|
Premières impressions
Évaluation :
3
The storage facility is good but the no elevator really is rough.
Gloria Hernandez
|
Expérience générale
Évaluation :
3
I did not receive a lock in my unit, thankfully I had one on hand
Laurey Welbourne
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph nixon
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charmaine Levy
|
Expérience générale
Évaluation :
5
Excellent service à la clientèle
Patrick Murdock
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stanly Benjamin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
AJA BRADLEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcos Castro
|
Premières impressions
Évaluation :
3
All storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.
Linda Ladson
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jennifer Vazquez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jason Lambert
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Helisek
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tim Faison
|
Expérience générale
Évaluation :
5
Great customer service!!!
robert corkhill
|
Premières impressions
Évaluation :
4
Keep the good work up
Lewayne Russell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mya blaine
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tim Faison
|
Premières impressions
Évaluation :
3
The system was down and. Made it hard to do business.
Altamese Williams
|
Expérience générale
Évaluation :
5
I like it U-Haul storage the staff is very excellent
Jorge Rivas
|
Premières impressions
Évaluation :
5
Staff had good knowledge of the area.
ROY OGLE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
benny gonzalez
|
Premières impressions
Évaluation :
5
Kayla Bailey was wonderful and extremely helpful
Charles Porter
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
kimberly dean
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Parkinson
|
Expérience générale
Évaluation :
2
They moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently
Natasha Moultrie
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janci Dorsey
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHANTAL FREEMAN
|
Premières impressions
Évaluation :
5
Stephanie, was extremely helpful.
ALBERT DETLOFF
|
Premières impressions
Évaluation :
5
Thanks to the manager unsure of her name but she rocks!!
Demetria kelly
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan Vendlinski
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keno Davis
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley Valderrama
|
Expérience générale
Évaluation :
1
Never. Again.
April DeCarlo
|
Expérience générale
Évaluation :
5
Being that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)
Dierdre Chavez
|
Expérience générale
Évaluation :
5
Comiller was hands down best customer service I've received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!
drew barrett
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherrise Jackson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Susan Whitaker
|
Premières impressions
Évaluation :
5
Stephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future
MASHONDRIA JENKINS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessy Issa
|
Expérience générale
Évaluation :
5
They were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.
jose morales
|
Expérience générale
Évaluation :
5
Friendly and helpful staff
Dale Laney
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA Preston-McCLUSTER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEANETTE GARDINER
|
Expérience générale
Évaluation :
5
😎🤪🤩
nader yacoub
|
Expérience générale
Évaluation :
2
Experience just wasn't great. Glad to be moved out.
Sylvia Homer
|
Expérience générale
Évaluation :
5
Thanks
Javier Carrasco
|
Expérience générale
Évaluation :
5
The two young men working there are a couple of the hardest working men I've ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday
Cinda Bentley
|
Expérience générale
Évaluation :
5
The people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.
MARK REVELY
|
Premières impressions
Évaluation :
2
I had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do
SCOTT LINSLEY
|
Expérience générale
Évaluation :
4
It would have been very helpful to have after hours accessibility.
Julia Belcher
|
Expérience générale
Évaluation :
3
Pest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.
CRESHENDA SERAPHIN
|
Expérience générale
Évaluation :
5
The Customer service and product knowledge was on point.
Alexandria Harris
|
Premières impressions
Évaluation :
5
It was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much
ARLENE MARRERO
|
Premières impressions
Évaluation :
5
Y'all did right. People first attitude.
Horace Currie
|
Premières impressions
Évaluation :
5
Excellent service!!!!!
Paulina Collins
|
Premières impressions
Évaluation :
3
have too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason
Dennis Jordan
|
Expérience générale
Évaluation :
5
I would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs
Alphonso Lewis
|
Expérience générale
Évaluation :
5
The facility and it:s staff were great. Thanks U-Haul.
Manor Knight
|
Expérience générale
Évaluation :
5
We was able to get a climate control one on yesterday
Alphonso Lewis
|
Premières impressions
Évaluation :
5
Excellent
SAM MASON
|
Expérience générale
Évaluation :
5
I didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress
DOROTHY MCCUSKER
|
Expérience générale
Évaluation :
5
The young lady who help me was beyond amazing I will most definitely be coming back.
Lesley Jackson
|
Premières impressions
Évaluation :
4
Unit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative
SCOTT LINSLEY
|
Expérience générale
Évaluation :
2
The staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.
SCOTT LINSLEY
|
Premières impressions
Évaluation :
2
Terrible and very slow service
zach Reiner
|
Premières impressions
Évaluation :
3
I had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.
Pamela Burden
|
Expérience générale
Évaluation :
4
Staff did a good job of getting me and my families need taken care of. Thanks
Manor Knight
|
Premières impressions
Évaluation :
5
Great place to rent and storage your things at great
devon andreas
|
Expérience générale
Évaluation :
1
No recomiendo
Kelvin Salgado
|
Expérience générale
Évaluation :
5
Conveniently located, reasonably priced and wonderful helpful staff.
Catherine McWilliams
|
Expérience générale
Évaluation :
5
Appreciate uhaul for making my relocation easy.
Marcus Knight
|
Premières impressions
Évaluation :
1
I had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.
Cecily Howard
|
Expérience générale
Évaluation :
1
Before I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS
Cecily Howard
|
Expérience générale
Évaluation :
5
I can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location
Brandon McCluskey
|
Premières impressions
Évaluation :
5
My Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.
Darnisha Carson
|
Expérience générale
Évaluation :
1
I rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s
LETRELL JOHNSON
|
Premières impressions
Évaluation :
5
Amazing costumer service from Tina. She was extremely helpful. I recommend her.
Mary Taylor
|
Premières impressions
Évaluation :
4
Very helpful!
Cecily Howard
|
Premières impressions
Évaluation :
5
I can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.
tersesa sykes
|
Expérience générale
Évaluation :
5
friendly, professional and helpful
Catherine McWilliams
|
Premières impressions
Évaluation :
1
The employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!
Deneque Whatley
|
Premières impressions
Évaluation :
1
Worst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back
Lori Schafer
|
Expérience générale
Évaluation :
5
This facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.
Lisa Crawford Cotto
|
Expérience générale
Évaluation :
4
The prices are very high
Manuela Reinhold
|
Expérience générale
Évaluation :
5
I would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133
ANDREA DEVORE
|
Réservation
Évaluation :
1
Rats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again
SHERYL THOMAS
|
Expérience générale
Évaluation :
1
My unit was broken in 4 times before the
security was in place the rear of the unit
was open and rats came and went as they pleased I was told by one manager I should
have bought some insurance
CHARLES ROBERTS
|
Expérience générale
Évaluation :
1
Waited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional
avena flaharty
|
Expérience générale
Évaluation :
5
Alicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional
Houlimata Diop
|
Expérience générale
Évaluation :
1
What a bad experience... Had to wait too long...please retrain all of them...no customer service skills.
Carmen Romero
|
Réservation
Évaluation :
5
Excellent customer service.
Thank you!
Miriam Munoz
|
Réservation
Évaluation :
1
After a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.
NICOLE CABELLO
|
Réservation
Évaluation :
1
We came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!
Kimberly Gossman
|
Expérience générale
Évaluation :
5
Muy bueno la atencion al cliente de parte de la sra alicia collins
George Garcia
|
Expérience générale
Évaluation :
1
The associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!
Melanie Barber
|
Expérience générale
Évaluation :
1
Pod wasn't ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I'll be calling calling co
steven wendell
|
Expérience générale
Évaluation :
5
Excellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl
Pamela Burden
|
Réservation
Évaluation :
2
My negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.
Kelsey Hoffman
|
Expérience générale
Évaluation :
5
I will come back if I need to y'all was helpful
erika buie
|
Expérience générale
Évaluation :
5
Storage facility should be open much later than 7
jesus pagan
|
Expérience générale
Évaluation :
5
Everything was great
Stanley Montney Jr
|
Expérience générale
Évaluation :
5
Alicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.
Karen Parrish
|
Expérience générale
Évaluation :
5
👍👍👍👍👍👍👍👍👍
Jorge De Jesus
|
Expérience générale
Évaluation :
4
.
Heather Garner
|
Expérience générale
Évaluation :
1
The unit was infested with dead and living mice at the time of move out.
JULIA VELEZON
|
Expérience générale
Évaluation :
5
All I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.
Arthur Cesar
|
Expérience générale
Évaluation :
3
Hubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.
Jorge Luis
|
Expérience générale
Évaluation :
1
This Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.
Frank Acosta
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.