Truck over heated. Did not have A/C Dirty and in bad condition Staff was unfriendly
Luis RCustomer Reviews for U-Haul Moving & Storage Of East Tampa
Testimonials From Recent Customers
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Not double charge clients. Be more attentive to your customers
Chrystionne SI didn't get my Dolly that I paid for it was seven dollars. Can I please get that refunded?
kalesha jCould use better signage for where to park. The service was very good and friendly.
Melody tNo improvements. You are doing fine with customer Service. Merci.
Richard SEl tráiler estuvo genial
karel S:)
antoinette b | Expérience généraleNicole processed my rental. She was very pleasant and professional. Nicole helped tremendously in making my moving experience less of a hassle.
ANTHONY HEverything was easy and straightforward. Thanks!
Royce CEverything was ok...
donna cThe worker she was very nice and if I need another truck I will come to yall thanks
erika bEverything was great!
Richard MGot truck loaded and when ready to leave the truck would not start. Called roadside assistance, when they got there they said the battery was dead. They had to go and get a new battery and install. Was down for over 2 hours. I had to pay my moving guys for the time down. Location manager said he couldn't compensate me anything for the inconvenience of me having to pay my moving guys. When returning the truck the location manager was outside cleaning his personal vehicle.
JENNIFER AThe quaestions are only about the pick up location. Where are the questions about UHaul the company? The online reservation system does not work ! I followed the instructions which included adding a payment method and my DL number and was instructed to pick up my vehicle using the App. I couldn't figure out how to get the app to work at pick up and had to ask for help and was informed by the receptionist that the app does not work and had to go through the registration process again. Really!
Noel DLove ❤️
Resha LThis location has horrible customer service. U-haul had check engine light on and a notification to check cap even though the cap was on tight and secure. Felt like U-haul needed a new transmission. DONT GO HERE!
IVYLYNN RNo issues with the facility, and the manager was great to work with.
John S | Expérience généraleGood vehicles
Kalvin DEverything was great
Ulysses WExcellent
Antodd HNot clean U-Haul was full of rodents. Customer service sucks. Everybody needs to be fired. They had a kids running around in the store while they were working they were eating on the clock. Moral Of the story they need a new crew because the ones they have now is very unacceptable.
Quaaneidre BThere was a piece of metal siding hanging off the vehicle on the driver side, as well as a notification light indicating that the right driver-side tire needed air. Neither of these seemed much cause for concern for the person at the desk. I only needed the truck for a few miles so it didnt inconvenience me, but I was still worried I'd have a blowout/flat.
David JNeed to look up my issue with my initial reservation. The trailer was not returned on time by the previous renters. The person at the store had to track down another trailer with customer service and sent me to this location. Customer service didn't move my reservation to here but luckily they did have trailers at the site for one way rentals. By the time I was able drive between locations and back home it was just over 2 hours so I could start packing the trailer and get traveling. So it was dark while finishing up and hurrried, but I am glad I was only compensated only 50 dollars.
Michael BExcellent service à la clientèle. All the employees were plesant and helpfull. I wish people at my work had thet kind of attitude.
Travis VA costume know what ( his or she) Looks for, you are the one who is goings to tell the costumes this equipment needs this and that.
Adjowa KI have nothing to add
bernadette dEasy and easy once you are registered. One of the best uhaul I've been to in a long time. Will definitely be my go to if I need again.
Evonne MAll went well, nothing on my end to improve.
Wayne BEveryone was very nice, welcoming, and helpful. Thank you, U-Haul East Tampa team!
Caroline KAll the staff was professional and friendly.
Sharon MMy overall experience renting from U-Haul was excellent but their system recognize my debit card as a cash app card and it placed $100 hold on my card which was okay because I had the extra cash but what if I didn't this is something that needs to be fixed within the system not everybody has cash app it's an actual debit card.
Pamela BI know good service when there's a need,thank you
amaro l | Expérience généraleTelling the customer if they will be open at the time they request the equipment to be return.
CARMEN AVery easy
Hector VUnprofessional place. The Afroamerican working at this location are awful. Lazy and do not care about the clients. They are all rude and playing in theirs phones. Horrible experience.
Eric JI Love the service and place,
evelyn k | Premières impressionsJust keep up the good work you're doing fantastic five stars for me
robert qUnfriendly staff, woman said where to put back the trailer and didn't came to unhook from the car, I wait for 10min and after that did it my self
Fabio MNever received my final receipt.
Michael MThe truck had service issues also it didn’t accelerate
Sabrina WI give the overall Customer Service experience an above average, the representative that I dealt with in picking the vehicle up and returning an excellent she made my experience very tolerable and fixed ever concerned in a respectful manner, thank you Tamra
Nicole LPickup was fast, great customer service throughout, the lady had problems printing out my ticket at return, stating that the computer wouldn't allow it, as it was running slow. I also had a problem with the app, and when I went to verify the truck at pickup, your website would not allow me to upload pictures. Overall, 100 % better than my last experience!
DANIEL TI liked the service, the people there were very friendly, they treated me very well, I recommend it.
KARLA G | Expérience généraleTrain the employees to work with respect and professionalism.
Nichole CI was charged nearly 200$ for a 19,95 truck they charged my card 3 different times
JANIKA J | Premières impressionsVery helpful staff
Chelsea L | Online Move InYour staffing is very respectful and I would refer friends .Thank you
Lynette B | Premières impressionsMy 2023 truck was damaged due to blocking exit from storage
alvin S | Expérience généraleTrès bien
emma o | Expérience généraleThe district Manger help me out alot as for the rest of your staff and management there was terrible didn't call people they were supposed to almost sold my unit without calling anyone to tell them our time was up they were rude and disrespectful
Steven R | Expérience généraleHorrible service the two girls in office was very rude and so unprofessional.. had an attitude with me for no reason like they preferred talking to eachother with bad words about a whole dude. The keypad don't work and when you ask for help the girls was like I don't know call customer support. Very rude like the whole unit is unsafe the way you have to put your stuff up and it has holes
Lisa R | Online Move InThe staff was awesome including Cedric he was absolutely amazing
Alma W | Online Move InSales clerk very helpful
dominic e | Expérience généraleOverall, my experience was satisfying. For improvement, I suggest the following: 1. More training for staff sitting at the desk. 2. To have an accurate recording of gas level and odometer readings. It happened several times to me that one or both recordings were quoted wrong when I received the contract. After returning the vehicle once, the odometer reading and gas mileage were quoted wrong. I was over charged approximately $100 because the digits were recorded wrong. Another time I was charged $8 for the gas while I put 3 gallons for a 16 miles total trip. The manager took care of the mileage charge after hearing my complaint. For the gas, the manager offered me a refund, but I declined.
MOOSA Y | Expérience généraleGreat facility.,AC is on. Temperature is great Manager is so nice to reverse the charge of one month after 2 hours of happening. Unfortunately . Poor customer service at checkout by Latitia. Overall experience is ok
AHMAD K | Expérience généraleGreat service very professional
Terry S | Expérience généraleVery helpful patient with the customers they were excellent and I appreciate that msjoyce Batchelor/Thompson
Joyce B | Premières impressionsI would have liked to be informed before hand the storage facility had no elevator. My storage unit was on the second floor storage, it was inconvenient with no elevator. Also I found out afterward, I couldn't get into the storage after the office was closed. Also inconvenient.
Melody R | Expérience généraleThe inconvenience of going up stairs with everything. My lock was difficult to lock and unlock.
roan s | Online Move InY’all took money out my account after i turned off service also didn’t have a card on Audi pay
Edmondo A | Expérience généraleEveryone that helped me from Back in December till February was all amazing nice and helpful as busy as they be I didn't experience not one bad moment . 10stars baby 🤗
Tamika D | Expérience généraleThe claim to my unit was difficult only because I'm old LOL it was a very clean unit friendly staff, as a matter of fact every time I was there to move stuff around someone always ask if I needed help. I thought that was very special. I will return one day but I will make sure I get a unit on the bottom floor no stairs LOL thanks for the great customer service
Kathleen B | Expérience généraleI was told, go around the building. "You'll see where u need to go". I went around the building multiple times before I understood where to enter. No elevator, my unit is on 2nd floor. I didn't know there was no elevator. Would hv been nice to know before.
Melody R | Online Move InGREAT SECURE FACILITY
RONALD C | Expérience généraleSold my belongings with my personal information
Phonecia S | Expérience généraleNeed to be a little bit more knowledgeable about what’s going on, but overall everything was very professional and courteous
Zellwana W | Expérience généraleGreat staff
Shavaris O | Expérience généraleTodo muy bien muy tratable el personal que no atendió
Jorge T | Expérience généraleThe staff here is wonderful and we’re very helpful for me
Natalie M | Expérience généraleIncreases in price made keeping the storage unsustainable. Email contact was never answered. Had to move to another facility with similar size and much lower rates.
Victor H | Expérience généraleNo problems
Keisha M | Premières impressionsWish the door in the back wasn’t broke
Connor G | Premières impressionsI didn't have no problems with the U-Haul storage Team.... They even closed my account out without out me having to come back and forth because I moved kinda far. Also when I was late I got an email reminder that am late, sometimes I got a phone call so I love them for being such a great team/staff.
DEANNA N | Expérience généraleive used Uhaul for over 30 years......brought to the employee attention of 1 month free storage and a free lock...and she said NO.WAY....
alvin S | Premières impressionsVery nice and helpful
richard j | Premières impressionsGreat and clean a wonderful place to store your stuff
Adonis B | Online Move InThey took all of my deposit with no explanations
Sandra L | Premières impressionsEverything went well
Jocelyn W | Expérience généraleReally great staff 💯💯💯💯💯💯💪🏽💪🏽💪🏽❤️❤️❤️❤️
cindy j | Premières impressionsThe guy at the office was very helpful in making sure I got the right size storage room.
Irene L | Premières impressionsVery clean, nice customer service.....the truck was very clean, smell fresh 👌
Terry S | Premières impressionsService was very good just was very hard to get in contact would employees over the phone
Dellon S | Expérience généraleThe facility did not have a storage unit available which would fit all of my belongings so 2 units were needed for a 1 bedroom apartments. The 1st unit smells of rats and had several rats trapped inside. The way the unit is set up, someone else is able to see all of your belongings (vice versa) which does not make me feel safe.
Kamisha F | Online Move InWORKERS KNOWLEDGEABLE & RESPECTFUL..
paralee F | Premières impressionsYou charged my card over $500 twice without my permission. The first one was refunded after I had to call you and get that taken care of. (This happened because I moved across the country with a U-Haul truck that broke down in Texas and was replaced with a U-Haul that leaked and destroyed most of my valuables. The U-Haul staff did not account for the different mileage on the truck swapped out in Texas, and without my knowledge, my card was charged). The second charge you refused to look into without me providing my credit card number over the phone, so I filed a dispute with my bank and they discovered this was a fraudulent charge and they refunded me. Every time I came into your facility to pay for my storage (to store my damaged items that U-Haul was responsible for) most of your staff was condescending and rude. I never received an apology. No kind words. Just arrogance. I have recorded all your names and have documented the conversations I've had with you. After my surgery and I start to feel better I'm starting with the BBB and I'm not stopping until I get some answers and restitution. I'm not going away.
SARA S | Expérience généraleThe storage was great, but your IT infrastructure needs work. Auto pay never worked, and reminder emails sent out often got buried due to email name being Hard to find.
Luka T | Expérience généraleI had the unit for 5 years following a house fire. Went thru about 4 facility managers. Which were awesome until about last few months of 2021. More strict on rules. I think some things should be case by case sometimes. My husband had a massive stroke...there making 10 grand a month to 1500 a month in disability is a huge change trying to make ends meet is huge. But at any rate the staff is very nice and helpful. Everyone has a job to do.
Lori N | Expérience généraleI was so happy with the staff especially with Tay she went out of her way to make shure I got all the right help in my time of need and Cedric for being a great help and going beyond his job to give me a hand when I need the help can't say thank you enough to the team there and there great work.
ANDREW D | Premières impressionsI had a great experience and the associates were very professional and helpful to great young ladies.
Fernando A | Premières impressionsI've always have had a good experience with U-Haul.
DEBRA B | Premières impressionsOne of thee employees stole my ring out of rest room so sad I’ll never go there again my heart is broken
WILLIAM H | Expérience généraleI didn't move in. I am waiting for a refund.
micheal n | Online Move InI reserved a storage but the storage was too small so I could not use it so that’s why I can not answer some of the questions that’s why I marked them with a no!
Tarshemia M | Expérience généraleNarrow hallways made moving very hectic and difficult 😞
Keno D | Expérience généraleI had a climate control storage so the hrs didn't work with my job hrs.
AJA B | Expérience généraleAll is good with my stuff.
JOHNNA B | Premières impressionsI'm praying the company continues to attempt to improve with each review.
Laura S | Expérience généraleGood customer service.
Stanley S | Premières impressionsNice place good service
Paul M | Premières impressionsI am Simi crippled & was given an upstairs storage unit. Will not be able to access my storage alone Wld like a call from Manager Thx
betty c | Premières impressionsI want to thank them for all the help unloading and packing the unit.
jamie G | Premières impressionsThe storage facility is good but the no elevator really is rough.
Gloria H | Expérience généraleI did not receive a lock in my unit, thankfully I had one on hand
Laurey W | Online Move InExcellent service à la clientèle
Patrick M | Premières impressionsAll storage units need to be properly fixed and not patched. Because my initial unit had a botched patch job I had to extend my already extended moving process (from the Tallahassee location) another day.
Linda L | Expérience généraleGreat customer service!!!
robert c | Premières impressionsKeep the good work up
Lewayne R | Premières impressionsThe system was down and. Made it hard to do business.
Altamese W | Expérience généraleI like it U-Haul storage the staff is very excellent
Jorge R | Premières impressionsStaff had good knowledge of the area.
ROY O | Expérience généraleKayla Bailey was wonderful and extremely helpful
Charles P | Premières impressionsThey moved me out of the system. Told me I was going to get a month free and didn't send me an confirmation email confirming a month free due to someone moving me out the system. I been paying for my space currently
Natasha M | Premières impressionsStephanie, was extremely helpful.
ALBERT D | Premières impressionsThanks to the manager unsure of her name but she rocks!!
Demetria k | Expérience généraleNever. Again.
April D | Expérience généraleBeing that I was relocating to Florida and in transition, I was so THANKFUL to have one-month FREE storage while in search for a place to live. Stephanie Vega was a pleasure to do business with and I appreciated her professionalism & kindness. THANK YOU U-Haul for making my move easy & stress free! :)
Dierdre C | Expérience généraleComiller was hands down best customer service I've received at any rental company. Period. Thank you so much for the help. Turned a terrible moving experience into a good one!
drew b | Premières impressionsStephanie is an awesome manager with amazing customer service. She was customer friendly and helpful.I would come back because of her in the future
MASHONDRIA J | Expérience généraleThey were helpful and explained to me anything I needed to know well. I only moved out because I'm either selling or using thing things I have stored at U-Haul. It was a pleasure doing business with them while it lasted. I would indeed recommend U-Haul to family and friends.
jose m | Expérience généraleFriendly and helpful staff
Dale L | Premières impressions😎🤪🤩
nader y | Expérience généraleExperience just wasn't great. Glad to be moved out.
Sylvia H | Expérience généraleThanks
Javier C | Expérience généraleThe two young men working there are a couple of the hardest working men I've ever dealt with. Pleasant, helpful, above and beyond! Exceptional - especially Michael? I think that is his name (yesterday
Cinda B | Expérience généraleThe people were really nice. The gentleman that checked me was very knowledgeable and he helped me out due to a mix up with the Uhaul I rented the truck from. That whole store should get a raise.
MARK R | Premières impressionsI had several times been locked out of my unit for no reason other than some system issues. Staff was helpful but limited to what they were able to do
SCOTT L | Expérience généraleIt would have been very helpful to have after hours accessibility.
Julia B | Expérience généralePest control is needed here at the 56th location. My clothes and linen had rat droppings on them. Climate control is to keep this from happening, I thought. I was disappointed in the condition.
CRESHENDA S | Expérience généraleThe Customer service and product knowledge was on point.
Alexandria H | Premières impressionsIt was a great pleasure dealing with the young lady I think her name was Stephanie very helpful and kind young lady assisted me and everything I need it and I'm very grateful for her thank you so much
ARLENE M | Premières impressionsY'all did right. People first attitude.
Horace C | Premières impressionsExcellent service!!!!!
Paulina C | Premières impressionshave too much going on too much traffic inside the storage units you have too many trucks and trailers parked in the way when customers are trying to get in and out of your storage that was my reason
Dennis J | Expérience généraleI would just drop the temperature in the climate control units so it can be much cooler and add an elevator instead of stairs
Alphonso L | Expérience généraleThe facility and it:s staff were great. Thanks U-Haul.
Manor K | Expérience généraleWe was able to get a climate control one on yesterday
Alphonso L | Premières impressionsExcellent
SAM M | Expérience généraleI didn't have much time to move I called u-haul in Fl and they set me up with everything I needed to move to Ga. Than when I got to Ga. And it was the same outstanding service they took alot of stress
DOROTHY M | Expérience généraleThe young lady who help me was beyond amazing I will most definitely be coming back.
Lesley J | Premières impressionsUnit was not what I expected. I later found out no elevators which makes loading items into storage near impossible. Staff heard my concerns, understood, and offered an acceptable alternative
SCOTT L | Expérience généraleThe staff was not particularly helpful in identifying storage units available and choices that would benefit me. Early in my convo it was discovered that not all available units were in the app.
SCOTT L | Premières impressionsTerrible and very slow service
zach R | Premières impressionsI had a problem with rats/mice they destroyed my couch with urine and feces. Found one dead in the unit.
Pamela B | Expérience généraleStaff did a good job of getting me and my families need taken care of. Thanks
Manor K | Premières impressionsGreat place to rent and storage your things at great
devon a | Expérience généraleNo recomiendo
Kelvin S | Expérience généraleConveniently located, reasonably priced and wonderful helpful staff.
Catherine M | Expérience généraleAppreciate uhaul for making my relocation easy.
Marcus K | Premières impressionsI had to throw a couch away because of roaches and the amount of rat urine and droppings on it. The woman inside was RUDE and did not want to help me.
Cecily H | Expérience généraleBefore I moved my things in I saw one roach with an egg sac took a video, killed it and reported it. I came back to the unit a few weeks later and my stuff was infested with roaches EVERYWHERE! GROSS
Cecily H | Expérience généraleI can’t remember the gentlemen name it starts with A and another young lady we’re very wonderful they do not always work at this location
Brandon M | Premières impressionsMy Experience Was A Success Each Time I Went To Storage I Got Right In No Issues The Light On The Second Floor Would Go Off Every Like 20 Mintues But It Wasnt To Bad It Came Back On Thank You.
Darnisha C | Expérience généraleI rented a storage and it wa lock when I got there and manger is very nasty in attitude and workers are ghetto and they act like they are right and the customer is wrong I want my money back and it’s
LETRELL J | Premières impressionsAmazing costumer service from Tina. She was extremely helpful. I recommend her.
Mary T | Premières impressionsVery helpful!
Cecily H | Premières impressionsI can't complain about anything. Everything was well maintained and if I had any questions some one was available to answer. Thank you for protecting my goods.
tersesa s | Expérience généralefriendly, professional and helpful
Catherine M | Premières impressionsThe employees at this location are very lazy. They gave us a storage unit that was already rented with locks on it!! The customer service is very poor!!! Will not recommend this location to anyone!!
Deneque W | Premières impressionsWorst experience EVER. They do not keep commitments, managers do not return calls, awful customer service, rude drivers, try to charge extra last minute. Would not recommend to anyone. Want money back
Lori S | Expérience généraleThis facility was very clean. No bugs. I was on the 2nd floor. Wish they had an elevator. But everyone was kind, sweet and helpful.
Lisa C | Expérience généraleThe prices are very high
Manuela R | Expérience généraleI would like to thank Jessica for her time and understanding with me leasing of uhaul truck and storage unit. Her customer service was like top dog service. Andrea unit 133
ANDREA D | RéservationRats rats rats everywhere so much they ate up my sheets ,clothes everything I will never use this storage unit again
SHERYL T | Expérience généraleMy unit was broken in 4 times before the security was in place the rear of the unit was open and rats came and went as they pleased I was told by one manager I should have bought some insurance
CHARLES R | Expérience généraleWaited for service over 3 hours. Staff was not trained in checking out of U-box. No answer from manager when I called. Staff was very unprofessional
avena f | Expérience généraleAlicia the manager was awesome, patient any time I communicated with her. She was courteous, merciful and very professional
Houlimata D | Expérience généraleWhat a bad experience... Had to wait too long...please retrain all of them...no customer service skills.
Carmen R | RéservationExcellent customer service. Thank you!
Miriam M | RéservationAfter a 2 hour drive in a nerve wracking U-haul the last thing I need was rude employees. Garrison was honestly rude, unhelpful, and lacked insight. I ended up cancelling my storage.
NICOLE C | RéservationWe came to retrieve our stuff, our key to the storage unit didn't work. After 30 minutes, the office staff came out with a different key and said the lock had been changed!? WHY? Not authorized!!
Kimberly G | Expérience généraleMuy bueno la atencion al cliente de parte de la sra alicia collins
George G | Expérience généraleThe associates are horrible and completely uneducated when helping customers! Worst customer experience of my life!!
Melanie B | Expérience généralePod wasn't ready when requested & then staff moved 2 other of our pods from a different facility to this facility which is 9 miles further from our home w/o even calling us. I'll be calling calling co
steven w | Expérience généraleExcellent customer service! Moving is so hectic and they made feel comfortable Kodos the the Staff at 56th street in Tampa, Fl
Pamela B | RéservationMy negative experience with this branch is not reflective of the staff, but of the technology they use to do their work. Because of a faulty system, I am unsatisfied and will not be a repeat customer.
Kelsey H | Expérience généraleI will come back if I need to y'all was helpful
erika b | Expérience généraleStorage facility should be open much later than 7
jesus p | Expérience généraleEverything was great
Stanley M | Expérience généraleAlicia Collins took matters seriously and delivered my U-Box to my door. I drove from LA to Tampa and my box was not waiting like I expected. She worked very hard at making me a satisfied customer.
Karen P | Expérience générale👍👍👍👍👍👍👍👍👍
Jorge D | Expérience générale.
Heather G | Expérience généraleThe unit was infested with dead and living mice at the time of move out.
JULIA V | Expérience généraleAll I can say is the staff makes having a storage at that location a breeze. The staff is competent, helpful, friendly and professional at best. I had a nice experience twice.
Arthur C | Expérience généraleHubo un mal entendido que me querían cobrar el storage nuevamente pero gracias a que yo tenía evidencia se pudo resolver esta situación.
Jorge L | Expérience généraleThis Place Is A Joke I Will Never Rent A Storage Unit There Again They Have Mouses Running In Your Unit And Rouches They Want You To File A Insurance Claim.
Frank A | Expérience générale