Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Although my truck broke down, and threw a big monkey wrench into my plans, Stephanie from that U-Haul location took the problem serious and got everything in motion quickly to help me out and gave me a complete refund. I know dealing with mechanical equipment things happen, and because of how professional Stephanie was, I will jot hesitate renting from her again and I use U-Haul frequently. Thanks
Eric G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amdou S
Évaluation :
3
Prices are too high for my experience
Levenia M
|
Expérience générale
Évaluation :
3
Tell your employees to not be on their personal phones in work hours. I literally had to walk inside the store twice using his personal phone that I was returning the auto-transport . After he disengaged the trailer I asked him if any additional paperwork was needed. He responded no. Later that day someone from the store called me claiming I rented a truck and did not returned it. When I informed the customer representative I brought my own Truck to haul he hung the phone. I was concerned and called again to inform the and make sure I was not being charged extra; he said it was a mistake and all was good on my end. But honestly made me feel a bit worried.
Jose A
Évaluation :
3
Le client n'a pas laissé de commentaire.
Stuart W
Évaluation :
1
Stop charging people for fuel when they had filled it already.
Nkemasosa T
Évaluation :
5
I would like to thank you for your service and help. Thanks, Rex
Rex W
Évaluation :
5
Le client n'a pas laissé de commentaire.
FAID S
Évaluation :
5
Le client n'a pas laissé de commentaire.
King D
Évaluation :
1
My car got broke into while parked in their lot. Someone smashed the window out and ripped out the radio, causing over 2k dollars worth of damages. Not only do they not offer to cover the repairs cost, they also did not give me the security camera footage for my police report, despite the fact there was a camera aimed directly where my car was parked. 0/10. I would never use this location again.
Jason H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tobin H
Évaluation :
4
The trailer was kinda difficult but overall the experience wasn't bad.
EBONY T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWN H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Henry H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stanley D
Évaluation :
4
Le client n'a pas laissé de commentaire.
ARRON B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robyn Y
Évaluation :
1
Took one hour to get a trailer, only one person in front of me in line. The guy who was supposed to "help" me hook up the trailer moved like molasses. The trailer I was assigned was behind another trailer. The molasses guy didn't believe I had that trailer, thought I was trying to steal it then went inside to talk to the counter lady. After they re-assigned me the trailer in front I was tired of waiting. So I started hooking the trailer up myself. The molasses guy was there with another employee who seemed younger and nicer. Younger guy was trying to help me, molasses guy told him no, to let me do it. After hooking up the trailer myself they let me leave. I only came to this location for the 6x12 with ramp which is not available at a lot of places.
varun a
Évaluation :
5
Le client n'a pas laissé de commentaire.
David B
Évaluation :
4
The truck I rented had a check engine light on, and the transmission seemed pretty rough.
Greg G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zandria C
Évaluation :
5
The gentleman who checked my truck back in was very prompt and friendly. I was in and out and back to what I had to do in no time thanks to him
Jamil B
Évaluation :
5
Keep it up clean and fast service for everyone.
Gerry K
Évaluation :
5
Don't know what you need to improve but definitely keep doing what you're doing I always have a great experience with this location. Been a customer here for about 14 years.
Jeffery D
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACK B
Évaluation :
5
Good job fast service Nice staff
Mike M
Évaluation :
2
The app was essentially unusable and was nearly impossible to use for pick up and drop off. I had to go in to pick up and drop off in the box after speaking to the employees. When I entered the building to return my keys, the open sign was on and there was a line. The employee yelled "we're closed." To which I responded, "your app isn't working, I need to drop off this vehicle." They told me just to park out front and drop off the keys in the box. I called afterward to the main line to make sure that this was completed as a return. The app was an absolute nightmare and inoperable.
SHELBY K
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROSHONDA P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy R
Évaluation :
4
Service and people were great. Maneuverability of vehicles with trailers very tight.
Richard T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stanley E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julian M
Évaluation :
5
Like Customer service
Ekaraj G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven H
Évaluation :
3
The worker that checked me in was on her phone whole time I was checking in to pick up the truck. Very unprofessional.
lisa h
Évaluation :
3
Le client n'a pas laissé de commentaire.
Louis R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bill R
Évaluation :
4
A few things….upon arrival the computers were extremely slow -the female assisting was very nice though so I didn’t get too upset because of her , the vehicle which was a pick up truck after I pulled off there were bedbugs in the cab and when I returned it the black lady just sat there made sure she didn’t get up nor speak up as we waited in line and then was extremely rude but other wise a decent experience at this location -nice new truck but please be aware of the bedbugs as I don’t want what someone else left while moving things
Mary B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larecha J
Évaluation :
3
Le client n'a pas laissé de commentaire.
RHONDA M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica B
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUFUS R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris n
Évaluation :
5
Le personnel était amical et serviable. I appreciate them. hitch install was fast, reasonable and done with quality/care. Well done!
Erik B
Évaluation :
4
The gentleman who installed my hitch, did a wonderful job and explain things to me in detail.
June W
Évaluation :
5
Good !
SAMUEL T
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeanriel b
Évaluation :
5
Le client n'a pas laissé de commentaire.
abdou g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margret W
Évaluation :
3
While I was leaving I noticed my hook was still open. Make sure people's hoods are completely closed. Overall good service for how busy it was.
Abbi E
Évaluation :
5
Great customer service excellent experience!
SHAWN M
Évaluation :
1
Truck was not update
Christopher H
Évaluation :
5
Le client n'a pas laissé de commentaire.
tanganika b
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohammed S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachele S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES D
Évaluation :
5
The guys were real helpful on hooking up the trailer. Good experience overall
Rodney D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha J
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
William S
Évaluation :
3
Both guys that helped me with checkout and with hooking up the trailer were awesome. Great customer service and made me feel valued.
Christopher K
Évaluation :
4
Le client n'a pas laissé de commentaire.
DaRon I
Évaluation :
5
Management very friendly and supportive!!! Kudos!!!
Gregorio N
Évaluation :
2
One of the wheel straps on the auto trailer was dysfunctional, preventing me from being able to fully secure the vehicle.
Curtis W
Évaluation :
5
Everyone was so nice to me. Because I was waiting the manage let me set-up a small space so that I could work, which I really appreciated! The entire install took just under and hour. I was very pleased with the service I received.
Katie K
Évaluation :
5
Your service was great, the young lady took care of everything and was very helpful thanks for great rental the truck was very nice
Cliff M
Évaluation :
1
Customer service Have an employee greet you 2 help you. Unhook trailers or whatever needs to be done in the yard when you show up to return equipment Not just sitting in the front and look at you crazy and eat food
MICHAEL L
Évaluation :
5
I’m happy
Samba G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garrold B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armando G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia T
Évaluation :
3
Educate staff on the nuances of policy regarding claimed property accidentally left unattended and found unclaimed property with unknown owners.
cliff o
Évaluation :
1
Terrible customer service. Dry attitudes and one employee was eating at the register.
Darius C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael G
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cornelius H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie B
Évaluation :
3
Le client n'a pas laissé de commentaire.
anthony l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Landin H
Évaluation :
3
The truck needed some maintenance done, it barely moved and the door to put your items in was off track. I wouldn't have rented this vehicle out without making sure it worked properly.
Tasha W
Évaluation :
4
Le client n'a pas laissé de commentaire.
LINDA B
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA A
|
Expérience générale
Évaluation :
5
Amazing staff!!!
Janelle W
Évaluation :
5
The staff was always pleasant, knowledgeable and helpful. If this was a facility to be frequented, I would most certainly would. Beyond grateful to all of the wonderful staff I encountered.
JANELLE W
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jonisha T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott M
Évaluation :
5
Uhaul offers no coupons or discounts of any kind. Considering you provide a service that people will always need, it would be nice to offer discounts every now and again. I asked a long time employee and even called corporate for a discount and it was truly disappointing to find that they don't exist. Service was exceptional.
DOMINIQUE S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Philo M
Évaluation :
1
The man who rented me the truck was good and nice. But unfortunately, later that day I went there to rent a trailer as well but the lady named Steph (probably) there was so rude and discriminating that she flatly refused me the service despite knowing that I had already rented a truck from there. Then I booked a trailer on my cell phone using the app to be picked at 6:00 pm on26th Jan. I showed her my app that I had booked a trailer online and it's available at that location. She rudely misbehaved and ordered me to leave that property and said that she didn't want to give me service. Perhaps because of my skin color as she was clearly discriminating). I was shocked. I called U-Haul helpline and that nice lady on phone named Nyesha also heard this rude lady asking me to leave the property in a very disrespectful manner. Not only this but she also illegally changed my reservation for a 6X12 trailer to a transport trailer. How very mean and unprofessional! Please do check the records to verify my statement. Listening to all this Nyesha made me a new reservation at East Main Street and I went there to pick my trailer. So how can I recommend such a place to my family or friends where a psychopath discriminating and disrespectful lady works!!!
NASIR M
Évaluation :
5
When we need trucks, car haulers, or trailers, we always head to U-Haul Eastland. Not only are they the best stocked to meet our needs, the staff is always friendly and very helpful.
Jerry E
Évaluation :
5
Worker was very helpful and knowledgeable.
Maurice N
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE A
Évaluation :
5
Upon returning your rental if there is another rental that's being checked in at return I think if the customer has to wait 10 to 15 minutes. I think U-Haul should provide some type. A complementary drank a beverage for the weight.
LOUIS D
Évaluation :
5
Not one thing.
TIMOTHY M
Évaluation :
3
My scheduled location closed the same day. I had to go 15 minutes away resulting in having to drive more miles and standing in line for a half hour.
Michele C
Évaluation :
4
The truck did have any windshield washer fluid
Latham M
Évaluation :
5
24/7 app drop-off went well, it was easy to find a place to park the truck and the key drop was easy to spot and access. It seemed like a well-run location so I came back the same day and filled up some propane tanks which went smooth and fast.
Ian A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jarrett B
|
Expérience générale
Évaluation :
5
I needed a safe overnight place to store my giant leather sectional during the bitter cold/rain storm while my carpet was replaced. Everything went perfectly smooth! The sectional stayed dry while in the box. The pads were extremely helpful partly due to the box being wood, which I did not expect. We did not lock it; I just parked my car about 14 inches from the door. Thank you so much! *Suggestion- I would recommend posting the width of the door so people know how much clearance is needed to open the unit fully. Had we placed the box the other direction; I don't think we would have been able to get the larger pieces of furniture in it.
Emily B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robby L
Évaluation :
5
This location always provides excellent customer service
Tillietta W
Évaluation :
4
Everything went well
LYNDON L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dolora J
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHERIF L
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angelo t
Évaluation :
2
The man that helped me outside was the only person that was nice I didn't have interaction with the other ones except for the one girl and she was rude the minute I got in the door her attitude changed a little bit towards the end of it but she had already rubbed me wrong
AYESHA B
|
Premières impressions
Évaluation :
3
N/a
JAIDEN W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet B
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina D
|
Expérience générale
Évaluation :
5
Great place , amazing staff even when they were busy
No attitude 😃just handled it and it looked like every one was satisfied …
BRENT R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LASHAWNDA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
RONALD E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmen D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARISOL D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dana D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaureice H
|
Expérience générale
Évaluation :
2
While staff and facility were great I am not happy with the overall cancellation procedure. I was provided no documentation that I was turning my unit over and It took at least 4 days to get any sort of communication from Uhaul that even resembles a confirmation that my unit was canceled. Just sorry to see you go email with here rate us. Doesn't give any dates or anything to confirm my unit has been canceled. I am not comfortable with this type of transaction I even went back to the store to confirm it had been canceled because I didn't receive anything when I turned in my badges or anything to confirm this and felt very uncomfortable. I felt like it was an easy way to get charged for the next month and it would have been my word against the staff's.
Brian T
|
Expérience générale
Évaluation :
5
Good storage services.
Portio N
|
Expérience générale
Évaluation :
5
Never had any problems everyone had good energy very nice and clean great job team ..
Glorianna W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRANDI S
|
Premières impressions
Évaluation :
5
Locating my storage was a bit hard for it location was not numbered outward to know but an associate was helpful, I wish there shall be a note on sliding door to indicate what to new customers. But but overall experience is great
Ebo H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EBONY T
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quintin G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason M
|
Online Move In
Évaluation :
5
Great staff and helpful.
MARYBEL R
|
Expérience générale
Évaluation :
4
All good 👍
MICHAEL A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon F
|
Expérience générale
Évaluation :
5
Facility was always well maintained and the staff willing to help!
Darryl C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trakeya J
|
Expérience générale
Évaluation :
5
Everyone at the Eastland location was very knowledgeable and helpful.
Jody I
|
Expérience générale
Évaluation :
3
I moved in my apartment on the 1st and I paid my storage on the 12th it’s weird I wouldn’t get any refund back because I moved out early m.
Ruby P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mikale L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daveon D
|
Expérience générale
Évaluation :
5
Bien
Buddhi B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MIchael S
|
Expérience générale
Évaluation :
3
All and all I had a good experience. My unit must have had a leak at some point and my items were damaged.
Earlene P
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
PETER Y
|
Expérience générale
Évaluation :
4
Little expensive but competitive! Employees were being treated terribly by some clients. I can only hope you support your staff when they stand up for themselves when they are being abused by bad customers. The employees are being overworked and need more staff. 12 hour days + should not be normal for staff or management. The staff was friendly, accommodating and saved my day when I was having a terrible day! Raises for this crew!
Ben F
|
Premières impressions
Évaluation :
5
Very easy to move in, no hassles.
Jody I
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
FELICIA R
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raven J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scarlett M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kurt A
|
Expérience générale
Évaluation :
2
Getting in and out of the gate was super inconvenient and unnecessary
Ryan H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSHANNA S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melody S
|
Premières impressions
Évaluation :
2
I made it a point to remove items and close out our free 30 day unit. Woke up one morning to find my credit card was charged for the next month. I was very unhappy I had to jump through hoops to get it fixed.
Sandy M
|
Expérience générale
Évaluation :
4
I had one u-haul storage unit give me a smaller storage when I asked for a bigger 1 I had to go. Travel Company to get a bigger storage with.
Tamika B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
mildred d
|
Expérience générale
Évaluation :
5
The young lady at the front desk was very nice and helpful
CHRIS J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna J
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sherrie W
|
Expérience générale
Évaluation :
5
Should have 24 hour access
KATRINA M
|
Expérience générale
Évaluation :
4
I only had to use it for 3 months and with auto pay I always paid on time.
toi p
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHERRICE N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JODI L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adina M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary H
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Monecca R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAQUERRIA H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAQUERRIA H
|
Premières impressions
Évaluation :
5
Very friendly and pleasant thank you very much staff
JULIAN O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ameerah L
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROGER R
|
Expérience générale
Évaluation :
3
One the employees was rude when I asked a simple question. So I will be finding another storage facility
DINA B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bianca M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
keyana p
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LaVarie J
|
Premières impressions
Évaluation :
4
Only problem was it looks like I was charged for December and my things were out by November. Payment is still pending for charge in my account I've called the supervisor and haven't received a call back yet.
LATASHA A
|
Expérience générale
Évaluation :
1
Phone calls transferred to corporate. Or line busy. Almost impossible to get someone to allow me to pay. Very frustrating Long lines at store. Except for lady, rude staff at counter. Staff unhappy. An unhappy, stressful atmosphere.
Peggy S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
keyana p
|
Premières impressions
Évaluation :
1
Water damage to everything because of a hole in our storage unit that was covered with pink electrical tape on the ceiling. Currently working with insurance to cover thousands of dollars in damage. Mouse droppings in my unit as well. Ken in the front office is wonderful. Everyone else is very rude. NOBODY came to my unit to see damages, she rattled off who I should have called. I had to go into the office. Never again!
BETH H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANELLE W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICOLE W
|
Premières impressions
Évaluation :
3
Just a overall poor experience
Anita T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise H
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
PAMELA M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Denise H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bianca M
|
Online Move In
Évaluation :
5
Answer all of my questions & concerns. Needed to extend my hours to fill my on-site storage by one additional hour, no extra charges. The cargo van give me excellent mileage, stayed on full, which reduce my total fee. Very honest people. Same staff since 2015, that I've seen. My rentals all excellent in cleanliness. Every truck was very easy to drive, that I rented, these reason are why I return. Excellent place that has all your rental needs!!!!
VANESSA J
|
Premières impressions
Évaluation :
5
Aucun
Vaughn J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
maurice w
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Fred G
|
Premières impressions
Évaluation :
1
My Storage Unit Was Broken Into They Say At 9:30am But They Called Me At 2:50 PM Then I Had Problems Dealing With A Black Female Employee And The Mgr Nephew I Didn't Feel Comfortable Having My Items There I Was There Every Day Checking On My Unit 512 So When I Was Able To Move Out I Did
Maxine H
|
Expérience générale
Évaluation :
3
The truck that they gave me have driving problems trucks transmission felt like it was slipped wouldn't go past 40mph
Armando G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dronte L
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ERIC P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ameerah L
|
Premières impressions
Évaluation :
1
Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.
Johnnie E
|
Online Move In
Évaluation :
4
Very friendly and helpful
kisha t
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEANDRA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen T
|
Premières impressions
Évaluation :
3
The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.
Rashad J
|
Expérience générale
Évaluation :
5
Good job
TERESA F
|
Expérience générale
Évaluation :
5
3cyrs
Roshawnda P
|
Expérience générale
Évaluation :
4
It was difficult to reach an associate on the phone. Once they answered they were very pleasant.
Rachel C
|
Expérience générale
Évaluation :
5
Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staff
DEBRA C
|
Expérience générale
Évaluation :
3
No comments
Audoa M
|
Expérience générale
Évaluation :
4
I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.
JULIE L
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lawrencene J
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DOROTHY B
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Carolyn T
|
Expérience générale
Évaluation :
5
Thank you so much for having and helping with the storage have a great day
TREVONTAE B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gloria R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLORIANA W
|
Expérience générale
Évaluation :
1
I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21
Timothy M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anita T
|
Premières impressions
Évaluation :
5
Very nice and clean
Sarah R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus C
|
Expérience générale
Évaluation :
2
Things would have been fine but there was a leak in my unit and a few of my things got ruined.
John J
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glenda B
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Kahtiah G
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marceo M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eduardo R
|
Expérience générale
Évaluation :
1
My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again
MARKCIELA R
|
Expérience générale
Évaluation :
4
My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.
Tashia B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRE H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Valerie H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KALEN B
|
Expérience générale
Évaluation :
5
Thank you for letting me us your store place to keep my stuff there
Carol W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
REBECCA R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry s
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Karen A
|
Online Move In
Évaluation :
5
GREAT SERVICE AND FRIENDLY PERSONNEL
SIDI S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry s
|
Premières impressions
Évaluation :
3
Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.
Greg S
|
Expérience générale
Évaluation :
1
The unit had bugs.
Bernard t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tammy w
|
Premières impressions
Évaluation :
5
I was plase
willie m
|
Expérience générale
Évaluation :
3
Spiders all throughout
Sherice J
|
Expérience générale
Évaluation :
1
Was no assistance offered even when going inside representative was no help
Haley H
|
Online Move In
Évaluation :
3
The one thing I didn't like is buying locks that I didn't need .
Baron C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Syreeta F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA C
|
Expérience générale
Évaluation :
1
I will never go back again
Diondra M
|
Premières impressions
Évaluation :
3
Have not used it yet. Not sure depends on how things end when I'm finished.
mildred d
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Veretta P
|
Expérience générale
Évaluation :
5
The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can't help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can't get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn't pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful 'help' from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt Chapman
KURT C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tashia B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATRINA F
|
Expérience générale
Évaluation :
5
The staff was very helpful and thank you so much for your help
Michele A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason a
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachel M
|
Expérience générale
Évaluation :
5
Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!
James G
|
Expérience générale
Évaluation :
4
I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.
Sara H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAN B
|
Expérience générale
Évaluation :
4
Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.
Mikia W
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SOUMAILA D
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vinzella J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus C
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erica S
|
Online Move In
Évaluation :
4
24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.
Roland F
|
Premières impressions
Évaluation :
3
Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!
Lawrence L
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
William V
|
Expérience générale
Évaluation :
5
I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!
BRITTNEY O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa R
|
Expérience générale
Évaluation :
3
The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.
Lisa R
|
Online Move In
Évaluation :
5
Manger and workers friendly and helpful.
Chelsey B
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
STEVEN M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail L
|
Expérience générale
Évaluation :
5
Great Job
CHRISTOPHER H
|
Premières impressions
Évaluation :
3
I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.
Carolyn M
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Haley S
|
Expérience générale
Évaluation :
5
Thank you and God Bless Be Safe and stay well. Merci encore!
Denise T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sacoya R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis f
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLETTA J
|
Expérience générale
Évaluation :
5
Great experience
Laura B
|
Expérience générale
Évaluation :
5
It was excellent. Enough said.
WHITNEY C
|
Premières impressions
Évaluation :
5
Staff was accommodating and professional. Storage until was clean, secure and easy to access.
Lorilee L
|
Expérience générale
Évaluation :
5
Thank you for everything
Johnathan B
|
Premières impressions
Évaluation :
3
I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.
April L
|
Expérience générale
Évaluation :
4
It was sufficient.
Kenneth R
|
Expérience générale
Évaluation :
2
Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help
vickie f
|
Expérience générale
Évaluation :
2
Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?
Ralph P
|
Expérience générale
Évaluation :
5
Great place for storage. Short term or long haul.
David S
|
Expérience générale
Évaluation :
5
Thank you guys so much!
Breya F
|
Expérience générale
Évaluation :
5
I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.
SHANNON B
|
Expérience générale
Évaluation :
5
I had no issues with them and they have the great customer service.
evelin g
|
Expérience générale
Évaluation :
1
Please have the district manager contact me at+16143300973
carolyn h
|
Expérience générale
Évaluation :
4
Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.
Vinod K
|
Expérience générale
Évaluation :
1
Vv
Justin W
|
Expérience générale
Évaluation :
5
Good location and service
TIMOTHY D
|
Premières impressions
Évaluation :
3
I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.
Danielle M
|
Expérience générale
Évaluation :
3
Je
victor m
|
Premières impressions
Évaluation :
5
This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!
chris s
|
Expérience générale
Évaluation :
2
When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.
Gordon H
|
Expérience générale
Évaluation :
5
Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!
Perry P
|
Expérience générale
Évaluation :
5
The staff at this location was really friendly and provided excellent customer service!!
Gordon H
|
Premières impressions
Évaluation :
5
We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!
Deanna S
|
Expérience générale
Évaluation :
5
Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.
Lois H
|
Expérience générale
Évaluation :
1
I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!
Yaya K
|
Premières impressions
Évaluation :
3
Card swipe didnt work made it a longer process.
Katrina G
|
Expérience générale
Évaluation :
5
The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.
Joshua S
|
Expérience générale
Évaluation :
3
The people work there was very nice.
MYRA B
|
Expérience générale
Évaluation :
4
Perfect experience
Oleg M
|
Expérience générale
Évaluation :
4
Easy and clean
Kevin D
|
Expérience générale
Évaluation :
5
Thank you
Girma
Girma N
|
Expérience générale
Évaluation :
5
They was respectful and had eye contact.
bronica j
|
Réservation
Évaluation :
3
Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .
Craig M
|
Expérience générale
Évaluation :
5
Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.
Diana C
|
Expérience générale
Évaluation :
5
Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.
Judy H
|
Expérience générale
Évaluation :
5
N/a
DEEYANNA C
|
Expérience générale
Évaluation :
5
This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.
Dave S
|
Expérience générale
Évaluation :
1
I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence
Jonathan C
|
Expérience générale
Évaluation :
5
The services cost more than I had planned but overall I am pleased with everything.
Winifred J
|
Expérience générale
Évaluation :
5
I was moving and this place worked out great.
Shawn S
|
Expérience générale
Évaluation :
4
No issues will use again if needed.
Consuelo A
|
Expérience générale
Évaluation :
5
Everyone was very helpful and professional.
TAMARA B
|
Expérience générale
Évaluation :
1
I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.
CAROLYN T
|
Réservation
Évaluation :
4
The staff was very helpful
scott e
|
Expérience générale
Évaluation :
5
Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues
PAMELA H
|
Expérience générale
Évaluation :
4
Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.
Raj A
|
Expérience générale
Évaluation :
5
Great experience!
Jennifer G
|
Expérience générale
Évaluation :
5
It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.
dan r
|
Expérience générale
Évaluation :
4
Would recommend using Uhaul storage to friends and family. They were flexible when I couldn't make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.
Dana L
|
Expérience générale
Évaluation :
5
It was convenient and clean and the staff was helpful
Keith S
|
Expérience générale
Évaluation :
5
No issues
Clara F
|
Expérience générale
Évaluation :
3
Price keeps increaseing!
TOIA K
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
