Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck I rented had a check engine light on, and the transmission seemed pretty rough.
Greg Gross
Évaluation :
4
Le client n'a pas laissé de commentaire.
Zandria C Harvey
Évaluation :
5
The gentleman who checked my truck back in was very prompt and friendly. I was in and out and back to what I had to do in no time thanks to him
Jamil Beaubian
Évaluation :
5
Keep it up clean and fast service for everyone.
Gerry Kabongo
Évaluation :
5
Don't know what you need to improve but definitely keep doing what you're doing I always have a great experience with this location. Been a customer here for about 14 years.
Jeffery Dingess
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACK BAILEY
Évaluation :
5
Good job fast service Nice staff
Mike Mosher
Évaluation :
2
The app was essentially unusable and was nearly impossible to use for pick up and drop off. I had to go in to pick up and drop off in the box after speaking to the employees. When I entered the building to return my keys, the open sign was on and there was a line. The employee yelled "we're closed." To which I responded, "your app isn't working, I need to drop off this vehicle." They told me just to park out front and drop off the keys in the box. I called afterward to the main line to make sure that this was completed as a return. The app was an absolute nightmare and inoperable.
SHELBY KOCHES
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROSHONDA PRICE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nancy Rosenberg
Évaluation :
4
Service and people were great. Maneuverability of vehicles with trailers very tight.
Richard Thrasher
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stanley Ellison
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julian Mitchell
Évaluation :
5
Like Customer service
Ekaraj Ghimire
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven Harris
Évaluation :
3
The worker that checked me in was on her phone whole time I was checking in to pick up the truck. Very unprofessional.
lisa hamlet
Évaluation :
3
Le client n'a pas laissé de commentaire.
Louis Resnick
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bill Riley
Évaluation :
4
A few things….upon arrival the computers were extremely slow -the female assisting was very nice though so I didn’t get too upset because of her , the vehicle which was a pick up truck after I pulled off there were bedbugs in the cab and when I returned it the black lady just sat there made sure she didn’t get up nor speak up as we waited in line and then was extremely rude but other wise a decent experience at this location -nice new truck but please be aware of the bedbugs as I don’t want what someone else left while moving things
Mary Baker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larecha Jones
Évaluation :
3
Le client n'a pas laissé de commentaire.
RHONDA MOCK
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence Rugledge
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Barnett
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
RUFUS REMBERT
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
chris newman
Évaluation :
5
Le personnel était amical et serviable. I appreciate them. hitch install was fast, reasonable and done with quality/care. Well done!
Erik Bennett
Évaluation :
4
The gentleman who installed my hitch, did a wonderful job and explain things to me in detail.
June Wheeler
Évaluation :
5
Good !
SAMUEL TAMBI
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeanriel barjon
Évaluation :
5
Le client n'a pas laissé de commentaire.
abdou gueye
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margret Wesseh
Évaluation :
3
While I was leaving I noticed my hook was still open. Make sure people's hoods are completely closed. Overall good service for how busy it was.
Abbi Eckman
Évaluation :
5
Great customer service excellent experience!
SHAWN MCCOY
Évaluation :
1
Truck was not update
Christopher Hoff
Évaluation :
5
Le client n'a pas laissé de commentaire.
tanganika bunch
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mohammed Senweh
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl Owens
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachele SMith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES DELATORRE
Évaluation :
5
The guys were real helpful on hooking up the trailer. Good experience overall
Rodney Dowe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha Jarvis
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Sumser
Évaluation :
3
Both guys that helped me with checkout and with hooking up the trailer were awesome. Great customer service and made me feel valued.
Christopher Koser
Évaluation :
4
Le client n'a pas laissé de commentaire.
DaRon Irby
Évaluation :
5
Management very friendly and supportive!!! Kudos!!!
Gregorio Navarro
Évaluation :
2
One of the wheel straps on the auto trailer was dysfunctional, preventing me from being able to fully secure the vehicle.
Curtis Williams
Évaluation :
5
Everyone was so nice to me. Because I was waiting the manage let me set-up a small space so that I could work, which I really appreciated! The entire install took just under and hour. I was very pleased with the service I received.
Katie Knuckles
Évaluation :
5
Your service was great, the young lady took care of everything and was very helpful thanks for great rental the truck was very nice
Cliff Miller
Évaluation :
1
Customer service Have an employee greet you 2 help you. Unhook trailers or whatever needs to be done in the yard when you show up to return equipment Not just sitting in the front and look at you crazy and eat food
MICHAEL LEWIS
Évaluation :
5
I’m happy
Samba Gadio
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garrold Boggs
Évaluation :
5
Le client n'a pas laissé de commentaire.
Armando Garcia Robles
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felicia Thornton
Évaluation :
3
Educate staff on the nuances of policy regarding claimed property accidentally left unattended and found unclaimed property with unknown owners.
cliff oconnor
Évaluation :
1
Terrible customer service. Dry attitudes and one employee was eating at the register.
Darius Carraway
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher l Mester
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Gross
Évaluation :
4
Le client n'a pas laissé de commentaire.
Cornelius Hale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie Brazelton
Évaluation :
3
Le client n'a pas laissé de commentaire.
anthony ladson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Landin Hinkle
Évaluation :
3
The truck needed some maintenance done, it barely moved and the door to put your items in was off track. I wouldn't have rented this vehicle out without making sure it worked properly.
Tasha Wilburn
Évaluation :
4
Le client n'a pas laissé de commentaire.
LINDA BLACK
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA ALSTON
|
Expérience générale
Évaluation :
5
Amazing staff!!!
Janelle Wells
Évaluation :
5
The staff was always pleasant, knowledgeable and helpful. If this was a facility to be frequented, I would most certainly would. Beyond grateful to all of the wonderful staff I encountered.
JANELLE WELLS
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jonisha Tucker
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Scott Maclean
Évaluation :
5
Uhaul offers no coupons or discounts of any kind. Considering you provide a service that people will always need, it would be nice to offer discounts every now and again. I asked a long time employee and even called corporate for a discount and it was truly disappointing to find that they don't exist. Service was exceptional.
DOMINIQUE SHANNON
Évaluation :
4
Le client n'a pas laissé de commentaire.
Philo McCalla
Évaluation :
1
The man who rented me the truck was good and nice. But unfortunately, later that day I went there to rent a trailer as well but the lady named Steph (probably) there was so rude and discriminating that she flatly refused me the service despite knowing that I had already rented a truck from there. Then I booked a trailer on my cell phone using the app to be picked at 6:00 pm on26th Jan. I showed her my app that I had booked a trailer online and it's available at that location. She rudely misbehaved and ordered me to leave that property and said that she didn't want to give me service. Perhaps because of my skin color as she was clearly discriminating). I was shocked. I called U-Haul helpline and that nice lady on phone named Nyesha also heard this rude lady asking me to leave the property in a very disrespectful manner. Not only this but she also illegally changed my reservation for a 6X12 trailer to a transport trailer. How very mean and unprofessional! Please do check the records to verify my statement. Listening to all this Nyesha made me a new reservation at East Main Street and I went there to pick my trailer. So how can I recommend such a place to my family or friends where a psychopath discriminating and disrespectful lady works!!!
NASIR MEHMOOD
Évaluation :
5
When we need trucks, car haulers, or trailers, we always head to U-Haul Eastland. Not only are they the best stocked to meet our needs, the staff is always friendly and very helpful.
Jerry Eisner
Évaluation :
5
Worker was very helpful and knowledgeable.
Maurice Nowlin
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE AGOSTINE
Évaluation :
5
Upon returning your rental if there is another rental that's being checked in at return I think if the customer has to wait 10 to 15 minutes. I think U-Haul should provide some type. A complementary drank a beverage for the weight.
LOUIS DAWKINS
Évaluation :
5
Not one thing.
TIMOTHY MORGAN
Évaluation :
3
My scheduled location closed the same day. I had to go 15 minutes away resulting in having to drive more miles and standing in line for a half hour.
Michele Cook
Évaluation :
4
The truck did have any windshield washer fluid
Latham Mann
Évaluation :
5
24/7 app drop-off went well, it was easy to find a place to park the truck and the key drop was easy to spot and access. It seemed like a well-run location so I came back the same day and filled up some propane tanks which went smooth and fast.
Ian Andersen
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jarrett Brown
|
Expérience générale
Évaluation :
5
I needed a safe overnight place to store my giant leather sectional during the bitter cold/rain storm while my carpet was replaced. Everything went perfectly smooth! The sectional stayed dry while in the box. The pads were extremely helpful partly due to the box being wood, which I did not expect. We did not lock it; I just parked my car about 14 inches from the door. Thank you so much! *Suggestion- I would recommend posting the width of the door so people know how much clearance is needed to open the unit fully. Had we placed the box the other direction; I don't think we would have been able to get the larger pieces of furniture in it.
Emily Bush
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robby Leugoue
Évaluation :
5
This location always provides excellent customer service
Tillietta Wright Turner
Évaluation :
4
Everything went well
LYNDON LEITNAKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dolora Johnson
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHERIF LO
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angelo tate
Évaluation :
5
S.O.
Deanna Hudson
Évaluation :
2
The man that helped me outside was the only person that was nice I didn't have interaction with the other ones except for the one girl and she was rude the minute I got in the door her attitude changed a little bit towards the end of it but she had already rubbed me wrong
AYESHA BOYKIN
|
Premières impressions
Évaluation :
3
First time at Uhaul. Could have used a little more hand holding. And it was pouring rain. Nobody at there best when soaked.
Aurora Cormany
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas jones
Évaluation :
3
N/a
JAIDEN WILLOUGHBY
|
Premières impressions
Évaluation :
2
I was charged for gas and there was gas in it
LEONDRA CUMMINGS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janet Bennett
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesse Greenwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian Madu
|
Expérience générale
Évaluation :
5
Great Service
ALBERT WALKER
Évaluation :
3
Arrived on time for pick up but waited 20 minutes for someone to come in front to help me apparently only 1 person working and he was unloading a semi
Susan Stover
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Delong
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paula Moore
Évaluation :
3
Le client n'a pas laissé de commentaire.
Elexcia Flowers
Évaluation :
5
Great place , amazing staff even when they were busy
No attitude 😃just handled it and it looked like every one was satisfied …
BRENT RUSH
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Mally
Évaluation :
4
Le client n'a pas laissé de commentaire.
LASHAWNDA BRYSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MIKAELA TROWBRIDGE
Évaluation :
5
Great customer service, I got what I expected without any hassles.
LAURA IGHEDESA
Évaluation :
5
Le client n'a pas laissé de commentaire.
VERONICA ALSTON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Moore
Évaluation :
4
Le client n'a pas laissé de commentaire.
Steven Kinsey
Évaluation :
5
Representative was helpful and knowledgeable. She answered my questions and explained what I didn't understand.
Andrea McGaughy
Évaluation :
4
Le client n'a pas laissé de commentaire.
RONALD EILAND
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Bell
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tumaini Katule
Évaluation :
4
When I returned the equipment, it wasn't the same people (much better customer service) who checked the truck out to me. The Customer Service team was in professional talking on personal cell phone, the lady who checked me out was un engaged. Overall U-Haul is a great company and I will most definitely recommend this company.
La Wanda Spires
Évaluation :
4
Le client n'a pas laissé de commentaire.
ERIC ARMBRUST
Évaluation :
3
On-line check in process was a bit confusing, but really appreciated being to extend my reservation (twice) and turn the truck in after hours when the move went longer than initially planned.
Keaton Boggs
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonardo Trivino
Évaluation :
5
Customer Service was excellent and knowledgeable
Stanley Hawkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carmen Duff
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARISOL DAVIS
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dana Davis
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jaureice Hambric
|
Expérience générale
Évaluation :
2
While staff and facility were great I am not happy with the overall cancellation procedure. I was provided no documentation that I was turning my unit over and It took at least 4 days to get any sort of communication from Uhaul that even resembles a confirmation that my unit was canceled. Just sorry to see you go email with here rate us. Doesn't give any dates or anything to confirm my unit has been canceled. I am not comfortable with this type of transaction I even went back to the store to confirm it had been canceled because I didn't receive anything when I turned in my badges or anything to confirm this and felt very uncomfortable. I felt like it was an easy way to get charged for the next month and it would have been my word against the staff's.
Brian Thompson
|
Expérience générale
Évaluation :
5
Good storage services.
Portio Nyakudya
|
Expérience générale
Évaluation :
5
Never had any problems everyone had good energy very nice and clean great job team ..
Glorianna Webb
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa Payton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRANDI SMITH
|
Premières impressions
Évaluation :
5
Locating my storage was a bit hard for it location was not numbered outward to know but an associate was helpful, I wish there shall be a note on sliding door to indicate what to new customers. But but overall experience is great
Ebo Hanson
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Hecht
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY HAIRSTON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EBONY THOMPSON
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Quintin Grabski
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Murphy
|
Online Move In
Évaluation :
5
Great staff and helpful.
MARYBEL RIDLEY
|
Expérience générale
Évaluation :
4
All good 👍
MICHAEL ALDRIDgE
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brandon Fells
|
Expérience générale
Évaluation :
5
Facility was always well maintained and the staff willing to help!
Darryl Collins
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trakeya Johnson
|
Expérience générale
Évaluation :
5
Everyone at the Eastland location was very knowledgeable and helpful.
Jody Iler
|
Expérience générale
Évaluation :
3
I moved in my apartment on the 1st and I paid my storage on the 12th it’s weird I wouldn’t get any refund back because I moved out early m.
Ruby Peoples
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mikale Long
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN CORAN
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daveon Dublin
|
Expérience générale
Évaluation :
5
Bien
Buddhi Biswa
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MIchael Speer
|
Expérience générale
Évaluation :
3
All and all I had a good experience. My unit must have had a leak at some point and my items were damaged.
Earlene Phillips
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
PETER YOO
|
Expérience générale
Évaluation :
4
Little expensive but competitive! Employees were being treated terribly by some clients. I can only hope you support your staff when they stand up for themselves when they are being abused by bad customers. The employees are being overworked and need more staff. 12 hour days + should not be normal for staff or management. The staff was friendly, accommodating and saved my day when I was having a terrible day! Raises for this crew!
Ben Froehle
|
Premières impressions
Évaluation :
5
Very easy to move in, no hassles.
Jody Iler
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
FELICIA REID
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Raven Jordan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scarlett Moore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kurt Allen
|
Expérience générale
Évaluation :
2
Getting in and out of the gate was super inconvenient and unnecessary
Ryan Hairston
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSHANNA STEWART
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melody Schmitt
|
Premières impressions
Évaluation :
2
I made it a point to remove items and close out our free 30 day unit. Woke up one morning to find my credit card was charged for the next month. I was very unhappy I had to jump through hoops to get it fixed.
Sandy McCambridge
|
Expérience générale
Évaluation :
4
I had one u-haul storage unit give me a smaller storage when I asked for a bigger 1 I had to go. Travel Company to get a bigger storage with.
Tamika Bender
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
mildred dalton
|
Expérience générale
Évaluation :
5
The young lady at the front desk was very nice and helpful
CHRIS JACKSON
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JAMES SAWYERS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna Jones
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Sherrie Ward
|
Expérience générale
Évaluation :
5
Should have 24 hour access
KATRINA MCREYNOLDS
|
Expérience générale
Évaluation :
4
I only had to use it for 3 months and with auto pay I always paid on time.
toi parriott
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
CHERRICE NIMMONS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JODI LOWRY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adina McMillian
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Henley
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
Monecca Rookard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAQUERRIA HALL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Smith
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAQUERRIA HALL
|
Premières impressions
Évaluation :
5
Very friendly and pleasant thank you very much staff
JULIAN OBEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ameerah Lopez
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROGER RICHARDS
|
Expérience générale
Évaluation :
3
One the employees was rude when I asked a simple question. So I will be finding another storage facility
DINA BUTLER
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bianca Mosley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
keyana posey-viruet
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LaVarie Jones
|
Premières impressions
Évaluation :
4
Only problem was it looks like I was charged for December and my things were out by November. Payment is still pending for charge in my account I've called the supervisor and haven't received a call back yet.
LATASHA AUSTIN
|
Expérience générale
Évaluation :
1
Phone calls transferred to corporate. Or line busy. Almost impossible to get someone to allow me to pay. Very frustrating Long lines at store. Except for lady, rude staff at counter. Staff unhappy. An unhappy, stressful atmosphere.
Peggy Smith
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
keyana posey-viruet
|
Premières impressions
Évaluation :
1
Water damage to everything because of a hole in our storage unit that was covered with pink electrical tape on the ceiling. Currently working with insurance to cover thousands of dollars in damage. Mouse droppings in my unit as well. Ken in the front office is wonderful. Everyone else is very rude. NOBODY came to my unit to see damages, she rattled off who I should have called. I had to go into the office. Never again!
BETH HARRIS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANELLE WELLS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NICOLE Woods
|
Premières impressions
Évaluation :
3
Just a overall poor experience
Anita Thomas
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denise Holzmeier
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
PAMELA MONTGOMERY
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Denise Holzmeier
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bianca Mosley
|
Online Move In
Évaluation :
5
Answer all of my questions & concerns. Needed to extend my hours to fill my on-site storage by one additional hour, no extra charges. The cargo van give me excellent mileage, stayed on full, which reduce my total fee. Very honest people. Same staff since 2015, that I've seen. My rentals all excellent in cleanliness. Every truck was very easy to drive, that I rented, these reason are why I return. Excellent place that has all your rental needs!!!!
VANESSA JONES
|
Premières impressions
Évaluation :
5
Aucun
Vaughn Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
maurice walls
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Fred Griffin
|
Premières impressions
Évaluation :
1
My Storage Unit Was Broken Into They Say At 9:30am But They Called Me At 2:50 PM Then I Had Problems Dealing With A Black Female Employee And The Mgr Nephew I Didn't Feel Comfortable Having My Items There I Was There Every Day Checking On My Unit 512 So When I Was Able To Move Out I Did
Maxine Hardeman
|
Expérience générale
Évaluation :
3
The truck that they gave me have driving problems trucks transmission felt like it was slipped wouldn't go past 40mph
Armando Gonzalez
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dronte Lewis
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ERIC PERKINS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ameerah Lopez
|
Premières impressions
Évaluation :
1
Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.
Johnnie Edge
|
Online Move In
Évaluation :
4
Very friendly and helpful
kisha taliaferro
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEANDRA BRIGHAM
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen THOMAS
|
Premières impressions
Évaluation :
3
The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.
Rashad Jones
|
Expérience générale
Évaluation :
5
Good job
TERESA FOWLER
|
Expérience générale
Évaluation :
5
3cyrs
Roshawnda Porter
|
Expérience générale
Évaluation :
4
It was difficult to reach an associate on the phone. Once they answered they were very pleasant.
Rachel Calloway
|
Expérience générale
Évaluation :
5
Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staff
DEBRA CARRIER
|
Expérience générale
Évaluation :
3
No comments
Audoa Mcintyre
|
Expérience générale
Évaluation :
4
I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.
JULIE L Fisher
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lawrencene Jamison
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DOROTHY BAEZ
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Carolyn Thompson
|
Expérience générale
Évaluation :
5
Thank you so much for having and helping with the storage have a great day
TREVONTAE BRYANT
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gloria Robinson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GLORIANA WEBB
|
Expérience générale
Évaluation :
1
I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21
Timothy Majors
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anita Thomas
|
Premières impressions
Évaluation :
5
Very nice and clean
Sarah Ross
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus Clark
|
Expérience générale
Évaluation :
2
Things would have been fine but there was a leak in my unit and a few of my things got ruined.
John Johnson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glenda Brown
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Kahtiah Glover
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Marceo Mbiya
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca Trischler
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eduardo Ramirez
|
Expérience générale
Évaluation :
1
My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again
MARKCIELA RODGERS
|
Expérience générale
Évaluation :
4
My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.
Tashia Brown-McMullin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRE HUGHES
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Valerie Hightower
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KALEN BUTLER
|
Expérience générale
Évaluation :
5
Thank you for letting me us your store place to keep my stuff there
Carol Williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
REBECCA REINHART
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry seitz
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Karen Autry
|
Online Move In
Évaluation :
5
GREAT SERVICE AND FRIENDLY PERSONNEL
SIDI SENE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Bryant
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
terry seitz
|
Premières impressions
Évaluation :
3
Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.
Greg SCHAEFER
|
Expérience générale
Évaluation :
1
The unit had bugs.
Bernard thurston
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
tammy williams
|
Premières impressions
Évaluation :
5
I was plase
willie mitchell
|
Expérience générale
Évaluation :
3
Spiders all throughout
Sherice Jackson
|
Expérience générale
Évaluation :
1
Was no assistance offered even when going inside representative was no help
Haley Hickman
|
Online Move In
Évaluation :
3
The one thing I didn't like is buying locks that I didn't need .
Baron Chaney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Syreeta Fenton
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA COLLINS
|
Expérience générale
Évaluation :
1
I will never go back again
Diondra Mason
|
Premières impressions
Évaluation :
3
Have not used it yet. Not sure depends on how things end when I'm finished.
mildred dalton
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Veretta Patterson
|
Expérience générale
Évaluation :
5
The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can't help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can't get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn't pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful 'help' from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt Chapman
KURT CHAPMAN
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cynthia Scruthchen-mahmoud
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tashia Brown-McMullin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATRINA FREEMAN
|
Expérience générale
Évaluation :
5
The staff was very helpful and thank you so much for your help
Michele Arter
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason and Jeannine Childress
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachel Moore
|
Expérience générale
Évaluation :
5
Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!
James Garrett
|
Expérience générale
Évaluation :
4
I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.
Sara Hritz
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAN BURROWS
|
Expérience générale
Évaluation :
4
Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.
Mikia Watkins
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SOUMAILA DIAKITE
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vinzella Jones
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus Clark
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erica Swinson
|
Online Move In
Évaluation :
4
24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.
Roland Fisher
|
Premières impressions
Évaluation :
3
Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!
Lawrence Lundy
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Vaught
|
Expérience générale
Évaluation :
5
I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!
BRITTNEY OSBORNE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JERRY GOODRICH
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa Rogers
|
Expérience générale
Évaluation :
3
The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.
Lisa Rollins
|
Online Move In
Évaluation :
5
Manger and workers friendly and helpful.
Chelsey Bankston
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
STEVEN MILLER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail L Ware
|
Expérience générale
Évaluation :
5
Great Job
CHRISTOPHER HAYNES
|
Premières impressions
Évaluation :
3
I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.
Carolyn Mack
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Haley Saul
|
Expérience générale
Évaluation :
5
Thank you and God Bless Be Safe and stay well. Merci encore!
Denise Townsend
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sacoya Rozelle
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis franciso
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARLETTA Jones
|
Expérience générale
Évaluation :
5
Great experience
Laura Brown
|
Expérience générale
Évaluation :
5
It was excellent. Enough said.
WHITNEY CRAWFORD
|
Premières impressions
Évaluation :
5
Staff was accommodating and professional. Storage until was clean, secure and easy to access.
Lorilee Lockett
|
Expérience générale
Évaluation :
5
Thank you for everything
Johnathan Brown
|
Premières impressions
Évaluation :
3
I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.
April Latouches
|
Expérience générale
Évaluation :
4
It was sufficient.
Kenneth Rowland SR
|
Expérience générale
Évaluation :
2
Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help
vickie forrest
|
Expérience générale
Évaluation :
2
Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?
Ralph Polk
|
Expérience générale
Évaluation :
5
Great place for storage. Short term or long haul.
David Stone
|
Expérience générale
Évaluation :
5
Thank you guys so much!
Breya Forney
|
Expérience générale
Évaluation :
5
I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.
SHANNON BUSHAY
|
Expérience générale
Évaluation :
5
I had no issues with them and they have the great customer service.
evelin garcia
|
Expérience générale
Évaluation :
1
Please have the district manager contact me at+16143300973
carolyn huff
|
Expérience générale
Évaluation :
4
Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.
Vinod Kuwar
|
Expérience générale
Évaluation :
1
Vv
Justin Williams
|
Expérience générale
Évaluation :
5
Good location and service
TIMOTHY DAYS
|
Premières impressions
Évaluation :
3
I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.
Danielle Meier
|
Expérience générale
Évaluation :
3
Je
victor meeks
|
Premières impressions
Évaluation :
5
This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!
chris shoemaker
|
Expérience générale
Évaluation :
2
When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.
Gordon Hatcher
|
Expérience générale
Évaluation :
5
Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!
Perry Pugno
|
Expérience générale
Évaluation :
5
The staff at this location was really friendly and provided excellent customer service!!
Gordon Hatcher
|
Premières impressions
Évaluation :
5
We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!
Deanna Shine
|
Expérience générale
Évaluation :
5
Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.
Lois Hedges
|
Expérience générale
Évaluation :
1
I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!
Yaya Kone
|
Premières impressions
Évaluation :
3
Card swipe didnt work made it a longer process.
Katrina Gibbs
|
Expérience générale
Évaluation :
5
The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.
Joshua Stevens
|
Expérience générale
Évaluation :
3
The people work there was very nice.
MYRA BUTLER
|
Expérience générale
Évaluation :
4
Perfect experience
Oleg Makovetskyi
|
Expérience générale
Évaluation :
4
Easy and clean
Kevin Dean
|
Expérience générale
Évaluation :
5
Thank you
Girma
Girma Negash
|
Expérience générale
Évaluation :
5
They was respectful and had eye contact.
bronica jordan
|
Réservation
Évaluation :
3
Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .
Craig Mehl
|
Expérience générale
Évaluation :
5
Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.
Diana Campbell
|
Expérience générale
Évaluation :
5
Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.
Judy Hatfield-Higgins
|
Expérience générale
Évaluation :
5
N/a
DEEYANNA COLLIER
|
Expérience générale
Évaluation :
5
This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.
Dave Stiffler
|
Expérience générale
Évaluation :
1
I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence
Jonathan Caldwell
|
Expérience générale
Évaluation :
5
The services cost more than I had planned but overall I am pleased with everything.
Winifred Jackson
|
Expérience générale
Évaluation :
5
I was moving and this place worked out great.
Shawn Smith
|
Expérience générale
Évaluation :
4
No issues will use again if needed.
Consuelo Ayoh
|
Expérience générale
Évaluation :
5
Everyone was very helpful and professional.
TAMARA BRITFORD
|
Expérience générale
Évaluation :
1
I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.
CAROLYN TALFORD
|
Réservation
Évaluation :
4
The staff was very helpful
scott elisar
|
Expérience générale
Évaluation :
5
Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues
PAMELA HARTMAN
|
Expérience générale
Évaluation :
4
Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.
Raj Agrawal
|
Expérience générale
Évaluation :
5
Great experience!
Jennifer Garner
|
Expérience générale
Évaluation :
5
It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.
dan ross
|
Expérience générale
Évaluation :
4
Would recommend using Uhaul storage to friends and family. They were flexible when I couldn't make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.
Dana Lintner
|
Expérience générale
Évaluation :
5
It was convenient and clean and the staff was helpful
Keith Smith
|
Expérience générale
Évaluation :
5
No issues
Clara Ferrell
|
Expérience générale
Évaluation :
3
Price keeps increaseing!
TOIA KELLEY
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.