Customer Reviews for U-Haul Moving & Storage of Eastside Erie

1 420 évaluations

5010 Buffalo Rd   Erie, PA 16510
(On Route 20 between Wesleyville and Harborcreek, NE of Penn State Behrend campus between I-90 and St Rte 5)

(814) 899-3167

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Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(814) 899-3167

5010 Buffalo Rd
Erie, PA 16510
(On Route 20 between Wesleyville and Harborcreek, NE of Penn State Behrend campus between I-90 and St Rte 5)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Hicks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Schoullis 
Évaluation :
3

Make sure when checking out that during rental period, you get a receipt of every payment and record every conversation here within and write down mileage and personnel spoken with, take photos before trip, and after of the vehicle here said.

Carmen Nieves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall Eugene 
Évaluation :
5

Nothing, the staff and equipment were great

Joseph Himelein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Luis Santiago 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica Osborn  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordan Allen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Myers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Addo Smith 
Évaluation :
4

good service

ron wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Kunselman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Otero 
Évaluation :
5

The young man behind the counter was great to interact with. Would do business with him again.

Samuel Alund 
Évaluation :
2

Price is way to high for how small the unit was. No lighting on the outside or inside the unit.

Harry Ramsey  |  Expérience générale 
Évaluation :
5

Great service!

Brian Streeter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Diorazio 
Évaluation :
4

Ensure the rental equipment is 100 % inspected and ready for the next customer. The one ratchet strap was so rusted up, it would not function. The person on duty was very polite and provided some lubricant so that we could get it operational. My only other option was to pick up another trailer from another Erie location. This should have been taken care of during a pre-inspection prior to the customer seeing it and then being delayed. Again, most likely a training issue due to turnover, but something to consider.

John Young 
Évaluation :
5

Everything went well. No problens.

Gary williamson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas DeDionisio 
Évaluation :
5

Location is great but not sure why we spent $60 for 1 1/2 hours! Would not recommend to anyone for that price

Leon Hull 
Évaluation :
5

The manager at this facility is an asset to your company. I see her working hard every time i visit and always goes the extra mile.

Robert Kufner  |  Expérience générale 
Évaluation :
4

More attention to the restroom

Toni Gilbo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric serff 
Évaluation :
5

The guy that helped me Paul was great! Super friendly and had me in and out in no time. I live a few blocks away and if all your employees are like him I'll definitely be back!

Nicholas biernik 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLARENCE LUCAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Ploszkiewicz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Fletcher 
Évaluation :
5

Super easy and quick. Thank you!

Jason Jones 
Évaluation :
4

Would be nice to have a light inside the storage units to make it easier to find what you want when needed. Maybe some already have lights, but unit 1002 did not.

LINDA SPINELLI  |  Expérience générale 
Évaluation :
5

The manager checked me out for my truck rental. She was super efficient and she also seemed very conscientious as she disconnected the auxiliary power source that had been charging the battery before I left. In all my years renting UHaul trucks, I had never seen that. In fact, several experiences at another Erie location were less than stellar. As I prepared to leave I happened to observe her checking in other trucks/equipment. She hustles! Excellent experience.

Laura Masterson 
Évaluation :
5

Excellent customer service! 5 stars for the manager. Very well versed in all aspects! Will definitely be back.

Roy Fisher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carmen lapaglia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean Zuba  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremiah Wickham  |  Expérience générale 
Évaluation :
5

The vehicles that we get from this location and the personal are always top notch!!! Would highly recommend this location to anyone, Thanks

Christian Moks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK TRUDEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Hull 
Évaluation :
5

The battery died while using our 15' rental. The roadside assistance was to the point and was pretty accurate on response time.

Christian Moks 
Évaluation :
3

Well,I thought it was unfair to be charged for 4 gallons of gas when I only used the truck for 13 miles. I did not use 4 gallons of gas for them 13 miles of driving the truck. That would mean it got only 3 miles to the gallon. And the needle on the gas gage barely budged from where it was. The extra 4 gallons at $22 added to the bill was overkill and overcharge for sure! Other than that,it was satisfying. I had not added the fuel myself as I had forgot my charge card on the way for the return. I thought to myself that I was only a gallon or two at best,which would have been $5 to $10 added to for fuel. Because there was absolutely no way I used 4 gallons of gas for 13 miles!

gary guianen 
Évaluation :
5

Easy and hassle free

Sarah Vandervolgen  |  Expérience générale 
Évaluation :
5

The woman behind the counter was excellent. Wonderful employee.

John Dudzinski 
Évaluation :
5

Great experience renting a small truck for a short move! Excellent equipment and fantastic service on both ends of the move.

Ronald Robaskiewicz 
Évaluation :
5

A good experience all the way around .

Annette Slater  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL ROGALA  |  Expérience générale 
Évaluation :
5

Equipment was so-so. Service engine light lit during drive home and lots of slack in steering. I understand there are 110k miles plus on the vehicle but still scary situation. Call center was efficient and answered my questions confidently.

Sherri Heasley 
Évaluation :
5

The vehicles gas gage seemed to very greatly by 1/4 to 1/8 a tank. One mile I'd have 3/4 a tank and the next 1/2 a tank. The vehicle wasn't parked where the app said it was for pickup, but otherwise everything was great. The web pickup and drop off options were very thorough and I'm glad that U-Haul made the investment in modern technology to make everyone's experience better.

Nicholas Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Green 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD AFFRONTE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Gordon 
Évaluation :
5

Nothing negative to report

Nicole Cortes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD PIERCE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Vandervolgen  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Moon 
Évaluation :
5

Service amical

Sarah VanDerVolgen 
Évaluation :
5

The young woman staffing the desk was very pleasant, professional and efficient.

John Sabol 
Évaluation :
5

The 5x8 enclosed trailer had a leak signified by some rusted water stains.

stephenHeidi zupanc 
Évaluation :
5

Very polite and professional

CARLOS CARTAGENA VALENTIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM GRANTHAM  |  Expérience générale 
Évaluation :
4

S.O.

Frank Walsh  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie Kavcsak 
Évaluation :
5

Very pleasant and helpful clerk. Trailer door latch missing

George Shumaker 
Évaluation :
5

Nothing the employee was very friendly and liked to joke around

Robert Hazlett 
Évaluation :
4

Parking area could use some grading my only negative comment

JOSEPH STAHON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phillip lawton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Haries 
Évaluation :
1

The outside storage is in dissary. Equipment is being stored in incorrect locations. I cannot get to my assigned site. Other users are improperly using the facility. Some things being stored are simply junk. Facility manager says nothing can be done. Says her previous supervisor would not allow her to address the problem and she has not met current supervisor.

ANTHONY KOVACH  |  Premières impressions 
Évaluation :
5

Employees were great and very helpfull

Steven Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie kavcsak 
Évaluation :
5

Lenny is very helpful he was only one there at location....had 5 customers at one time ...was running to help everyone out

Timothy Crosby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN LOOSLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kostreba  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Frank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Nye  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charolette Glover  |  Expérience générale 
Évaluation :
4

The woman who help me return the truck was very helpful very friendly, quick and easy service

DIANE YEAGER 
Évaluation :
5

Your software makes moving unbearable. Almost every time that I get in line at your stores, I am waiting for your computers to process. It has been this way for at least six (6) years. I would not recommend yhat a friend go through the wait for your computers especially when they are tired, thirsty and hungry from moving! Why is your slogan "WE MAKE MOVING EASY"? ????????????? I would tell a friend to pack a lunch and bting a camp chair if you get in line at a U-Haul store ANY location because their software needs updated.

Becky Buss  |  Expérience générale 
Évaluation :
5

I had an absolutely amazing time with the staff and everything else, however, U-Haul themselves was not the greatest. I had completed a move-out request nearly a month ago, yet was charged for monthly rent. I called my local U-Haul and was quickly helped out by a kind gentleman, and I was good to go. However, I would like to call attention to this because it may affect someone in a more negative way than what happened to me. Thank you very much to the crew at my local U-Haul - you guys are wonderful to do business with.

C.J. Mascarello  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Pierce 
Évaluation :
5

Quick in and out the service was awesome

Shannon Briody 
Évaluation :
2

Our unit "2185" was full of dead ants when we emptied it and they definitely didn't come from us. Our belongings were covered in them! Walk through the front door of the climate controlled building and you'll be greeted by mice and sometimes the odor of the bathroom. At least our stuff was secured though.

Zachary Klan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN ANAYA ROJAS  |  Expérience générale 
Évaluation :
5

This was a good experience. The staff was very helpful, friendly and professional. We recommend this location.

Diane Lines 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Aldrich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Cowell 
Évaluation :
5

Nothing, your doing great!

Christian Moks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lary Sharp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa newman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charolette Glover  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kimmy 
Évaluation :
3

They need to make thereself clear about the documentation needed when returning the vehicle and also make their self clear that you need your phone to take pics of the room when it's emptied instead of making you walk all the way back up there again just to take pictures

Corinne Saxton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA POWELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN DONOGHUE  |  Premières impressions 
Évaluation :
5

Quick and simple.

JAMES MARTERELLA  |  Premières impressions 
Évaluation :
5

Phone support, check-in and check-out at this location was excellent!

Doug Pershun 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Gilmore  |  Premières impressions 
Évaluation :
5

Both employees behind the counter were amazing. They were helpful, knowledgeable and great conversationalists.

Shawn Bush 
Évaluation :
5

Friendly, efficient. Well done!

David Alfieri 
Évaluation :
3

Rented a transport trailer today the lady behind the front desk that rented it to me like always was absolutely wonderful as always she is amazing to work with. However when I returned the equipment the guy behind the counter was not very polite was in a hurry to close all tho hile didn't lock the door to the building his comment was rude and harsh.... He looked at me with a rude tone and said " I am closed. Use self check out" . I couldn't even ask where he wanted it parked. I don't appreciate his tone he could have at least answered me on where to park it..... So I would rent from there due to the lady I delt with the first time but if it's the gentlemen with the beard that is heavy set then no not unless you want rude heartless service for a man that just got off vacation he sure seemed to be in a hurry to leave and his job must be a major inconvenience to him

ALAN HANSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Trayer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Bolte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany Hosmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal farrell  |  Expérience générale 
Évaluation :
5

Leonard was very helpful in spite of being very busy with customers.

John McCall  |  Expérience générale 
Évaluation :
5

Employee Leonard was extremely professional even though he had to do everything himself.

John McCall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK NEWBOLD  |  Expérience générale 
Évaluation :
5

I have dealt with Paul twice in the last two weeks. He is a professional.

John McCall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Warren  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Warren Jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Cooke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceyonna Woodsbey 
Évaluation :
3

Hand truck was not available even though reserved. Very disappointed.

Alija Skaljic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

crystal farrell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Andrzejewski 
Évaluation :
5

Great service and knowledge!

Brian Streeter 
Évaluation :
5

Customer service was the absolute best!

Rich Carson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Chromik 
Évaluation :
5

Quick and easy. Friendly employees a d helpful.

David Trott 
Évaluation :
5

They were all very helpful good people

Shellie Fratus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory mottern  |  Expérience générale 
Évaluation :
5

The guy who helped me was very pleasant and very helpful. Made the rental experience great.

Stephen Clark 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Muska 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy King  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack King 
Évaluation :
5

Good experience for my first

Annette Slater  |  Premières impressions 
Évaluation :
5

The area was always well lit; my entry codes worked well. Thank you!!

Marie Falkenberg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Berlin 
Évaluation :
3

When I went to close the unit there was only one person working. She was the manager and seemed extremely rushed. I have no issues apart from that. The monthly rental price seems high compared to other local options but the convenience is good.

Nicole Ferringer  |  Expérience générale 
Évaluation :
5

The people that I delt with were very helpful and professional

Rodney Smith 
Évaluation :
5

It was all good

Jerry Sargent 
Évaluation :
5

Nothing, your manager and employees at the Buffalo rd location in Harborcreek Pa. are doing a EXCELLENT JOB!! KEEP UP THE GOOD WORK!!! Merci.

Christian Moks 
Évaluation :
4

Price is expensive, but I'm sure is comparable to other facilities

phillip lawton  |  Online Move In 
Évaluation :
4

Courteous and attentive my needs great asset to our community

Joseph Stahon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert BUCCERI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Hicks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MaryBeth Brady  |  Expérience générale 
Évaluation :
5

Everything was great except the cleanliness of the inside of the windshield. However, we do realize the difficulty in cleaning windows in freezing temperatures.

Anna Krohn 
Évaluation :
5

The individuals that took care of me were very friendly, knowledgeable and helpful. When I have future rental needs, I will be going to the Uhaul Harborcreek location.

Patrick Reilly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Gullo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Gullo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bement Donald 
Évaluation :
4

Was charged for not filling the truck up when I did. Thank God for pictures. Took for ever to get the vehicle. Not impressed at all with this experience.

Nicole Layden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Taylor 
Évaluation :
4

Dark in the individual storage areas making a flashlight nessacerry to see your things.

James Tobin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Welch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory mottern  |  Premières impressions 
Évaluation :
5

Getting in initial entry code was confusing. Had to use a special keypad to enter it.

Marie Falkenberg  |  Online Move In 
Évaluation :
4

Leonard was friendlyand funny, even let us borrow his personal adapter for the trailer! Best service I've had anywhere!

Aaron Benzel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared Scouten 
Évaluation :
5

Nothing they where friendly,knowledgeable and prompt. Excellent customer service

Mike Crawford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat Ford 
Évaluation :
5

Great helpful friendly staff. I moved to larger unit. They madenthe process very easy. THANK YOU

ALICIA MASSENA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke Leiter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Haag  |  Expérience générale 
Évaluation :
5

It was very easy to set up and was able to access the unit anytime which was nice. For the most part the U-haul staff were friendly and helpful.

Kelly Bostwick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN BURGOS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda Hickey  |  Expérience générale 
Évaluation :
2

I had a credit card that was compromised and in process of being replaced by the Credit Card Company. When the auto payment for U-Haul was rejected instead of calling me they sent me a late fee and a letter. I had to go to the office and give them an alternate credit card. The easiest thing would have been to call me and I would have provided an alternate card since I DID NOT KNOW the card was rejected. U-Haul wanted an Emergency Contact. When the Credit Card was rejected U-Haul sent my EMERGENCY CONTACT asking them to tell me to pay my bills!! U-Haul treated me as if I was trying to evade paying my bills. The spaces for outside storage are not clearly marked and several people parked contrary to the rules causing problems.. The one time I talked to the Manager she told me she agreed with me but her boss was the hold up. There were two rate increases in less than 6 months. Not sure why, costs must have remained the same for outside storage and there was no tax increase. My opinion, U-Haul was just piling on since prices are rising due to inflation.

tony kovach  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Lippert  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Stahon  |  Expérience générale 
Évaluation :
3

question 3 some clutter and maintained of statement that follows location of storage on trailers and some cars is not level at time on placing trailer and boat is the only thing i have seen having an issue for large trailers

david brown  |  Premières impressions 
Évaluation :
5

I've used this location and others quite a few times and each time have been treated fairly. I would recommend them fully.

PATRICK NEWBOLD  |  Premières impressions 
Évaluation :
5

The storage facility was very nice and clean. I especially liked the employees that worked there. Every time I went there or called there they were extremely helpful and very kind.

Lisa Yager  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Lazzara   |  Premières impressions 
Évaluation :
5

Kaitlyn was super helpful, informative, and such a breath of fresh air. What a nice person. Thanks Kaitlyn.

Nancy Warren  |  Premières impressions 
Évaluation :
5

The staff was always above and beyond thank you

Kyle Henderson  |  Expérience générale 
Évaluation :
3

I needed a larger unit which was not available. I never saw the unit that I initially rented.

Donna Roesch  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Welch  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne Tuzynski  |  Premières impressions 
Évaluation :
4

I am 75 years old and I would have rated it excellent except your fright elevators are very hard to use for someone of my age so I will need to always ask someone else to take time out of there day to help me use the elevator when I got the storage unit I thought I would be able to bring in or take out when I wanted to but that won't work if I can't work fright elevator

Cheryl Pierce  |  Premières impressions 
Évaluation :
5

Just awesome!

Martin Yori  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Moodler  |  Expérience générale 
Évaluation :
5

Kaitlyn was alot of help make the experience quick and easy. She provided all the detail I needed and answered all the questions I had. I would recommend anyone I know to come see her for their storage needs.

Deangelo Dixon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia Henderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don kuerner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Rodkey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Baldwin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia Macwilliams  |  Expérience générale 
Évaluation :
5

WISH THE HOURS 4 ACCESS WAS 12: MID NIGHT. OVER ALL NICE FRIENDLY STAFF, RESPECTFUL & KNOWLEDGABLE. THANK U BUFFALO RD. LMW

LATONYA WALKER  |  Premières impressions 
Évaluation :
5

My family used the U-Haul facility for 3 1/2 years. We felt very good about leaving all of our furniture and belongings while we were out of the country. The staff made it easy for my parents to handle moving our belongings out of the facility and we really appreciate that. Thank you! I would highly recommend your location!

DAWN PARNELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Kufner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph kweder  |  Premières impressions 
Évaluation :
4

Lightning in isles was great but nothing in storage unit at all. Be nice if it was not dark.

Don Kuerner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Grindstaff  |  Expérience générale 
Évaluation :
5

Wonderful experience!

Karlee DeAngelo  |  Online Move In 
Évaluation :
2

This company waited until after I was rented and paid for to inform me that the loading dock was torn out and under construction, and this resulted in me being unable to get some of my larger peices in the unit on the day I rented a truck and paid my help. I received no discount for the inconvenience. I switched storage companies and am renting a 20x20 with a full garage door opening for 90 dollars a month.

Teresa Butler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyler rivas  |  Expérience générale 
Évaluation :
2

Extremely difficult to get in touch with staff and when we did, they were some of the rudest customer service reps I've ever had the displeasure of coming across. Even when showing concern over a security issue of the front gate to the units being left open for days, I was cut off and told that this isn't a problem of the uhaul employees and that they need an outside source to come and fix the problem from a recent wind storm. This may be accurate but at the facility receiving the costumers money for a service, the approach should have been different and an apology for the inconvenience should have still be given. When initially signing up, I signed a paper for automatic withdrawal from my bank account that the rep failed to ever submit and therefore, got a late fee my first month ontop of a letter about my being late and my mother got the same letter. I get that that's the process but due to a mistake on the facilities part, unnecessary embarrassment ensued with my mother thinking I was delinquent on a bill. Then it was a pain to rectify the situation work dealing with corporate customer service and finally being transferred to the entirely rude harborcreek location staff. Will not be utilizing uhaul again.

Marlena Williams  |  Expérience générale 
Évaluation :
5

Kaitlyn. The mgr. Was Awesome. Took great care of me. Thank staff at the Buffalo Rd Location

Mark Mccumber  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adnan Sehovic  |  Expérience générale 
Évaluation :
1

My debit card was stolen. My account defaulted. I changed my information at the web site. There was some issue with it which the person at the counter stated loudly that the card was rejected for lack of funds. He used the OLD card that was in the system. I told him again that was the wrong card. We then used the correct card and it went through. No apology for announcing it for the entire room to hear. I went to my unit and there was a green ziplock on the unit. I called to have them remove it. At first they said they would but 20 minutes later no one came. I called back only to be transferred to the manager who stated he was going home and i could remove it myself. I stated again that I did not put it on and they needed to remove it and that I didnt want to damage it. I was told that if I didnt like it I could be removed from the unit and I could go elsewhere. Really? Is this the way UHaul treats a customer of over 4 years??

brian dougherty  |  Premières impressions 
Évaluation :
4

Thanks

fred wonner  |  Premières impressions 
Évaluation :
2

It would have been a better experience if there were not so many computer problems. The computer glitches caused delays in securing a unit, a long wait for receipts to be printed, and getting access to the building to use our unit. Waiting for an hour to get into the building while they tried to figure out what the problem was certainly the last of the many problems we encountered. Someone should figure out what's wrong with the computer.

Gerald Damico  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy Judware  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben Page  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carrie Parris  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH MOORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Kraus  |  Expérience générale 
Évaluation :
5

Why such a large late fee with no grace period? Even a small curtousy email message or text message would go a long way. Especially 3 days in advance prior to your bill. That's the least someone could do. Considering other company's have the database and resources ya'll should as well. Other than the late fee my time at Uhaul was fantastic!

James Millet  |  Expérience générale 
Évaluation :
5

Great storage unit facility! Felt safe to go there, felt that my belongings were secure each time I left. Facility was always clean, dry, no issues! Staff was friendly and attentive, knowledgeable on their protocols.

Casey Carnell  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luz Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA SPINELLI  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Coy  |  Premières impressions 
Évaluation :
4

The customer service people are friendly and willing to go the extra mile to make sure your satisfied.

Gerald Damico  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia Henderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don kuerner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Humphreys  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Britney Steger  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Porada  |  Expérience générale 
Évaluation :
3

The first gentleman I dealt with was not very helpful but than the girl who stepped in was great

Lisa Edwards  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Stiles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara weibel  |  Expérience générale 
Évaluation :
1

I reserved my unit online. After reserving I called and none seemed to have my info. A second call, and my reservation was found however the employee failed to mention that the loading doc was under construction and completely missing. A side utility door up a set of stairs was the alternative to get to my unit. I was also not told in advance about the lock provided, so I had bought an industrial lock and threw the package away making it non returnable for me. I was unable to get my largest furniture in my unit because of the side door loading entrance. No warning, no discounts. This would have completely changed my choices had I known in advance, made my move difficult and impeded what I need to store in my unit.

Teresa Butler  |  Premières impressions 
Évaluation :
5

There was a rodent trap in my unit when I moved my stuff in. I hope that is standard and not an indicator that it's a problem!

Janice Pearson  |  Online Move In 
Évaluation :
5

When ever we had a question . The staff was friendly & helpful. Didn't give attitude ! They did their job. We would recommend to friends & family. And most important our things are dry and not damaged !! Thank you, Harborcreek Uhaul

Wendy Smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY KNIGHT  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Anderson-Rivas  |  Expérience générale 
Évaluation :
5

Very friendly and efficient.

Janie George  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Kaiser  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWARD JUNKIN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHELLY CROCKETT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER SMITH  |  Expérience générale 
Évaluation :
3

It is winter , we just had a snow storm,open the door looked like a garage floors were dry.

Stephen Porada  |  Premières impressions 
Évaluation :
4

nice clean unit. reasonable rate. one hiccup, poor directions to accessing the unit. There are keypads with instructions on the man door and both sliding doors. Using these did not work and error message stated I was not logged in. The attendant on duty said they've been having trouble with the online information transferring over and manually opened the sliding door for me. The next time I visited the same happened, so I again went inside to find out what was up. This time the manager was on duty and stated you must first log in to the center keypad (which looks identical to the other keypads and has no signage stating you must log in to that one first). So much for contactless setup! Better posted instructions and education for employees would be good. Otherwise no other complaints.

phillip lawton  |  Online Move In 
Évaluation :
1

People. Working. There. Are. Very. Rude. From. Rocco and Denise. COZZITORTO

ROCCO Cozzitorto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy Peters  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl Wassel  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Britton  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Evans  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael green  |  Expérience générale 
Évaluation :
4

At first Kaitlin was not understanding me and I wasn't understanding her but eventually we connected. She did over and above helping me with my move in. I'll recommend U-Haul.

Premier Manufacturing LLC  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY MINDEK  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI SCOTT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Rickrode  |  Online Move In 
Évaluation :
5

Everyone I spoke to was knowledgeable and helpful.

Gerry Tarney  |  Expérience générale 
Évaluation :
5

This was the best experience I've ever had with a uhaul facility. Harborcreek uhaul is the best. I will definitely utilize you again should the need arise. Thank you for such a great experience.

Shannon Gens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Wisinski  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Chan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sally Kirkpatrick  |  Expérience générale 
Évaluation :
5

Thank you for your presence in the area/

Albert Gesler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TED BOWEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI SCOTT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel McMahon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel McMahon  |  Expérience générale 
Évaluation :
4

Wasn't very happy about the fact that I had just paid for the month and didn't get money back. Will alert people to this fact.

Richard Cass  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry Tarney  |  Premières impressions 
Évaluation :
3

Sometimes things get missed. No big deal. But I will say my unit wasn't clean for a very long time. A ton of cobwebs and a lot of dirt on the floor. I told the worker about it and her response was "if there was a blue tag and a lock inside I had to be clean". Ummm. Well, it wasn't. Just thought it was ironic that a company that charges me if I leave anything dirty, and here I am cleaning up after them. Kinda funny. Like I said, no big deal. Just the part of not believing me left me a little bewildered.

David Zielinski  |  Online Move In 
Évaluation :
5

Your personal at the harborcreek facility were great and very help full.

Joel Fassette  |  Premières impressions 
Évaluation :
5

I believe Jeff took care of me when I arrived in Erie Harborcreek. He was patient or we were patient with each other. He was very informative, pleasant to talk with and answered all my questions. Keep up the GOOD work.

Vanessa Akitoye  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Avery  |  Expérience générale 
Évaluation :
5

A really fun experience.🤗💖

Eita Ovonia  |  Premières impressions 
Évaluation :
5

I liked the area where old/unwanted items could be left for others

Matthew Kenny  |  Expérience générale 
Évaluation :
5

I have frequent this location as a business that I have an appreciation for due to the fantastic staff that is always helpful. The place is always clean. I'm always impressed every time I go there.

Philip Beyer  |  Expérience générale 
Évaluation :
4

Will definitely use next time a storage unit is needed.

Lori Bradway-bowen  |  Expérience générale 
Évaluation :
1

I emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!

Marie Andracki  |  Expérience générale 
Évaluation :
5

Staff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.

Diane Miller  |  Premières impressions 
Évaluation :
5

Staff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.

Jessica Dessauer  |  Expérience générale 
Évaluation :
5

Leonard, Derek and Tyler were all very nice and helpful.

Julie Monas  |  Expérience générale 
Évaluation :
5

Kaitlyn was very friendly and helpful

Yvonne Thomas  |  Expérience générale 
Évaluation :
5

William was very helpful

James Tonks  |  Premières impressions 
Évaluation :
5

Great experience!

Ryan Maloney  |  Expérience générale 
Évaluation :
5

Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.

Peter Zenewicz  |  Premières impressions 
Évaluation :
4

Great place, only problem is there is no light in the unit itself. Have to rely on hall lights

Gerald Hordych  |  Premières impressions 
Évaluation :
5

Merci 

shaker Al saady  |  Expérience générale 
Évaluation :
4

It is clean and well managed

Erin Young  |  Premières impressions 
Évaluation :
5

Great experience!!

Tyler Blanco  |  Expérience générale 
Évaluation :
5

Great staff and great experience.

Luvetria Danowski  |  Expérience générale 
Évaluation :
5

Keep up the good work.

Thomas Gatehouse  |  Expérience générale 
Évaluation :
3

Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn't been checked on as it didn't work when I stepped into the building.

Ashley Lesniakowski  |  Premières impressions 
Évaluation :
5

Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.

Jessica Dessauer  |  Premières impressions 
Évaluation :
5

Customer service was great

Christine York-Coy  |  Premières impressions 
Évaluation :
3

The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web

Philip Jones  |  Premières impressions 
Évaluation :
5

I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.

Craig Baxter  |  Expérience générale 
Évaluation :
1

Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai

ANDREW ZAWISTOSKI  |  Expérience générale 
Évaluation :
5

Easy access, clean, secure, confident and reasonably priced.

Millard Peters  |  Expérience générale 
Évaluation :
5

Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.

David Catalfu  |  Expérience générale 
Évaluation :
3

Guy in store was very nice and helpful

oni jones  |  Réservation 
Évaluation :
5

My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou

SABRINA RAY  |  Expérience générale 
Évaluation :
4

The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.

deborah bates  |  Expérience générale 
Évaluation :
3

I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.

LESLIE RIZZO  |  Expérience générale 
Évaluation :
4

I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I'm annoyed I was charged again....

Laura Jones  |  Expérience générale 
Évaluation :
4

Very clean and secure facility. Definitely recommend. Merci.

RANDOLPH BREWER  |  Expérience générale 
Évaluation :
5

I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.

sue papesch  |  Expérience générale 
Évaluation :
5

Thanks for being there when I need you guys

tanny fuller  |  Expérience générale 
Évaluation :
2

The customer service here is horrible.

Taisha Ramos  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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