The system wouldn't allow me to go in and comment about our moving in experience, maybe that's on purpose. For a facility that I paid well over $1000 for simply storing my/our personal items, we were appalled to find the back of the storage space covered with mouse feces. That carried over inside of an enclosed garment bag towards the back. Even the movers were disgusted. We haven't even gotten through all the boxes but I have no doubt we will find the same and possibly even the mice themselves. I told the person at the desk and no one has reached out to us in any fashion. We are thoroughly dissapointed in the UHAUL facilty and will not be using UHAUL again. And yes, we should absolutely be recieving a refund but clearly UHAUL doesn't care.
Kellen BurgosCustomer Reviews for U-Haul Moving & Storage of Eau Claire
Testimonials From Recent Customers
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Easy web site to use. Good service. Great price.
Allan AlbrichtI feel I was switched and bated. I order a 4 x 8 trailer for ease of travel to my destination. But a day later I was told that that trailer was going somewhere else and I would get the same rate for a 5 X 8 trailer. This trailer is much taller and cost more to haul. I think the manager should have offered me a discount on the rental. Other than that all was wonderful.
John SupponQuick in and out at pick up and drop off.
Paul HarmerGreat People, Great Service!
Charles ProbstAs always, a very smooth transaction.
John StaberRented truck has previous damage. I had difficulty understanding where that damage was recorded but it was easy to identify and report said damages before renting the truck.
Jack MouaCounter agent was friendly and efficiently handled multiple people on a snowy day. Equipment worked well and got the job done. Final cost was reasonable. Merci.
Che LukowitzN/a, super easy to pick up and drop off!
Ashley HigginsTo make sure it’s clean and that they have a half eaten candy bars up on the dash melted pretty girls
Michael Debeauthis was the best,for a 6x12,very pleased ty
Terry FrederickGood Experience
John SupponNone.
Xoua YangI need my rental receipt. They said they would email my final receipt but I have not seen it yet. I used the trailer for my work and need the receipt please.
Jonathan NoeldnerIt's a great location! It is well run! I have been using them for years. We sold our old commercial van and just use U-Haul when we need a truck or van.
Lorin KinselVery efficient staff
Sheila MoehleThanku so much
pravinchandra chaudhariThe manager there help me out. He was very very professional and personable. Your company is lucky to have him
Mike EricksonLittle bit confusing on where to drop the vehicle off so it would not be in the way but otherwise everything was great!
Michael WhiteBoth gentlemen that assisted me were kind and professional.
Marissa PettyThe associate who assisted me was fantastic when setting up my reservation, picking up and returning the trailer.
Walter LafrancisI've never had a problem, but for some reason, this smaller one I rented was running at high RPMs and quit once. It started back up and we didn't have any problems of it quitting again, so I will definitely use U-Haul again. It's so easy to book online, there are so many things to rent or buy there. The totes to rent are awesome!! Best of all is that everyone is so nice!!
Keri BradfordMore staff.
Joseph FranckI was delighted with the quick and friendly service.
Jim KingThey could use a larger parking lot
Eli CriegerI had a flat tire and had to change my pick up time and then ended up having to extend my drop off time also. Josh was so friendly and accommodating. No improvements needed here! Thanks to my stupid boyfriend, I have to rent another one today, so I'm really glad to see they are open.
KERI BRADFORDGreat service!
Janet RydzikKeep up the friend;ly, good work!
Herman ShiltsYou have hit a home run with your staff at this location. From my initial call and chatting with a lady as well as my pick up and drop off when two different guys helped me. Service was instant in each case and delivered with a smile. I appreciated it - Thanks!
SCOTT RASMUSSENReally the only problem we had was the truck Really needs some repairs and so did the car hauler and tow dollie.. all three need tires, the dome lights in the box truck didn't work, and it was dark. Thankfully I came prepared with my own lights. Other then that I was happy with my experience and will use and recommend again. Oh yeah, there's a young Mexican guy working at the capital Ave location in Wisconsin who spends more time on his phone than doing anything. He watched a customer try for 10 minutes trying to back up a tiny trailer until he finally unhooked it and moved it himself.
Brad mckayGreat service friendly staff.
JOHN FISHERThe people in Eau Claire, WI were very helpful and professional. However, due to the screwup with the return date, there was confusion on when I would be returning the trailer. Even though I did call back 2 times to confirm the dates and confirmed the return date with the staff in Hamilton, the date was still wrong. It all worked out, and I would definitely use U-Haul again.
patty humphreyThank you!!
Jennifer EvansIt went incredibly smooth for us. Great service, friendly staff
Tom HagenbucherGreat service and experience as always! Quick and easy!
Chris KaiserThe guys were all very nice and helpful
Tanya SimpsonExcellent customer service from start to finish.
Larry DuffyEasy!
Dave GrimmWhen we got in the truck it smelled like pot. Truck was fine otherwise
Paul Beutzno issues - easy
Chris HowardThis team is awesome, very understanding, and are great at what they do. 10/10!
Holly HeitzThis was my first time renting a uhaul and everyone was amazing!!!
Shanda SchwabVery easy to get the van I needed today. Sam was extremely helpful and vey knowledable.
Peter OehlerThey met me at my car and took the trailer off and compleated the paperwork. Very courteous.
nancy Kunz-beardallNa
Erica Jones | Expérience généraleDealing with the staff was good but I am giving an average rating because my box didn't arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.
manju chawla | Expérience générale