Customer Reviews for U-Haul Moving & Storage of Eckhert

4 100 évaluations

7741 Eckhert Rd #43   San Antonio, TX 78240
(Directly across from Marshall High School)

(210) 684-8688

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(210) 684-8688

7741 Eckhert Rd #43
San Antonio, TX 78240
(Directly across from Marshall High School)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Rubio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Sargent 
Évaluation :
5

Have a better reservation system. Changed pickup location twice. This makes myself feel that U-Haul has an unreliable system in place. I personally feel that when you went to the location to rent you had a guarantee rental.

Therbert Woodruff 
Évaluation :
5

Every staff member was nice and provide a prompt service. Checking out and returning the equipment were so smooth.

Chong Kim 
Évaluation :
5

Have been with U-Haul for many years and have never had a problem. Employees are courteous and helpful. I have no complaints. I hope y'all are successful in all your endeavors. Wishing you the best.

NORMA DEHOYOS  |  Expérience générale 
Évaluation :
5

I appreciated the friendly and helpful service from both employees who helped me.

Michael Tarpley 
Évaluation :
5

Great Service, convenient hours.

STEPHANIE molina  |  Premières impressions 
Évaluation :
5

Great service! As soon as we pulled up outside 3 workers came out and made the process so seamless. Great team at this location, very helpful with a couple questions we had and had us out of there in less than 5 min!

Michael Mittan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK HOLGUIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Chutes 
Évaluation :
5

I think everything was just fine, I enjoyed the experience, and we got what we needed at a great price!

timmy fuller 
Évaluation :
1

The manager Martin is rude, crude, and foul mouthed and has no intention of helping any clients out fro any reason. HE NEEDS TO BE FIRED !!!!!!!! plane and simple and to the point.

LAURA SOTOGONZALEZ  |  Expérience générale 
Évaluation :
5

The employee,Scott that checked me in was very professional, knowledgeable and helpful. Great experience with this location. They made it very easy to check in and at drop off.

Dana Hawkins 
Évaluation :
5

The truck was clean and in great shape. Personnel were friendly and very helpful. Only comment was the windshield was filthy and I had to clean it when I got the truck home.

William Cool 
Évaluation :
5

The new U-haul online check-in and return is horrible. I wish you are more user-friendly.

Ferhat Ozturk 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel Weber 
Évaluation :
1

Unit was burglarized along with several others. Seemed like it was an inside job. Management was not helpful at all and actually left the scene before police arrived, leaving rest of staff to restore our units. I called corporate to complain and the complaint trickled down to Martin Alcala, the manager of my location. Martin then called me personally to confront me about my complaint which ended in a screaming match over the phone. I will never rent with y'all again. Not even trucks.

Kiosia Williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward Alonzo 
Évaluation :
4

Vehicle maintenance poses some concern because did not start the first time after arriving to the destination. It took an handyman to get it going

ROBERT BOKAKO 
Évaluation :
5

More parking space

Zelda Goodwin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noemi Menchaca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE VERA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Huddleston 
Évaluation :
3

My experience: Vehicle is Worst, not at all good. All of a sudden battery was dead. Tried contact the help desk and got that help after 3 hours.

Saikiran Puppala 
Évaluation :
5

Very friendly, helpful staff! I loved the climate controlled area. Well secured and very clean. I would recommend this location if anyone is in need of storage.

SHELAH HILDERBRAND  |  Expérience générale 
Évaluation :
5

I dont have a reason to give any negative responses. All went well as far as I'm concerned.

OLIVERO PEREZ 
Évaluation :
5

Friendly staff, helpful and accommodating.i had to upgrade to a bigger truck and ot was no problem!

Jose Gutierrez 
Évaluation :
5

Excellent

Steve Lysne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence Williams 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elda Guevara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH FORD 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Celestine Section  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine Patenaude 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Tavor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Malacara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Winters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA LUPU 
Évaluation :
3

The guy that helped check out the truck was NOT friendly. He didn't even take off his sunglasses inside. He wasn't particularly interested in answering my questions. He just grunted at me instead. Truck was great, not the customer service.

Tyler Chavez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madhavan Selvam 
Évaluation :
5

Good customer service

JOE OBAYA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica velez 
Évaluation :
4

Smile a little more.

Hector Vasquez 
Évaluation :
5

Letty was so professional and helpful. Thanks to Letty my trip to uhal was fantastic 100 %

Hector Cabral 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON GRIGSBY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar Garcia 
Évaluation :
4

All in all a positive 5 yr relationship. And very helpful when I vacated. My only complaint was security. People piggybacking on entry and several instances of attempted vehicle theft and parts stolen from two boats I had stored there. I probably would not store anything of value again, at least outside.

Ian Conant  |  Expérience générale 
Évaluation :
5

Hand truck dolly could have been more sufficeint, appliance dolly was more than heavy for my applicance movement. Didnt have hand truck to rent.

Narendran Sankairi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogelio Carlos Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Thompson 
Évaluation :
2

Get the price correct. Also, my overall experience is beyond this particular location. You all allowed me to book at a location that NEVER carriers the size truck I rented due to space, however you moved me to another location therefore it caused me to go over on my mileage by 14 and you charged me. I am about to reach out to the corporate office as I have no intentions of paying the $14.00. In addition, the entire check in process felt like a bait and switch. I reserved on line at a total of $320.00, received an initial invoice of over $500 and ultimately paid the $413 plus the $14.00. $100 in fees is ridiculous and screams a lack of integrity….I need the same size truck next month and I rather take a look at your competitors due to the price game you all play.

Janice Mayes-Clayton 
Évaluation :
5

Trucks are always available along with storage

Fred Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike pate 
Évaluation :
5

The gentleman that assisted us was great! He was extremely helpful and professional… he even gave us recommendations on moving supplies! This experience went great because of him and his outstanding customer service!!!

Bianca Maldonado 
Évaluation :
4

The girl who attended to us was excellent

Albert Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Raynor 
Évaluation :
1

Eckhert was fine. But if you would like to hear about the rest of my experience....call me.

Bob Little 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred Flores  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly. The app was not working very quickly for mobile checkout or during return.

Seon Kim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atilano saenz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramamoorthi Annamalai 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kara marbibi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Hegar 
Évaluation :
5

I also used the helps option and the guys were a great help, quick and took care with my belongings. I would definitely recommend if you need help. Thank you all.

Estela Fossum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL STEWART  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL STEWART 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle McMillan 
Évaluation :
5

Your staff was outstanding. Many thanks for their quick and kind attention to the customer!

Kelly Timmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Hodson 
Évaluation :
5

Top Notch! The best! Professional, speedy, met all our needs. Very Pleased! Our "go-to" U-Haul center! Merci!

Robert Blake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE SHERIDAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estela Fossum 
Évaluation :
4

Indicate where to park return in parking lot.

Joe Eberhardt 
Évaluation :
5

Good experience.

Breck Ross 
Évaluation :
4

A few small things inside the truck such as the window shade were broken. Also the original quote I got was for around $40 which is what I expected to pay, but I ended up $102 in total.

Tyler Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Glendenning 
Évaluation :
5

The rental truck was the worst I have ever had. Engine sluggish I had to gas up twice, lights flickering no power when pressing down on gas pedal. I was in a very non safe position while driving from Grand Prairie to San Antonio. Please do not allow the truck I rented to be rented until maintenance issues are resolved. I have always had a great experience with U-Haul. Very frustrating and annoyed retired and disabled veteran.

Quentin Miles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Shreve 
Évaluation :
5

The staff on my move-out 12/6 were very helpful and courteous. Mr. Alcala and staff were reassuring and kind when I started the rental contract. Making payments was convenient. Fortunately, I finished major house repairs. It was nice to rent a small sized unit so that I could get things out of the way during repair phases. Thanks, Storage of Eckhert! MS

Marti Salazar  |  Expérience générale 
Évaluation :
5

When I walked in yesterday there was a lady sitting at a desk, she didn't seem like she wanted to deal with me, she asked me what I needed, I said a 5' trailer, she asked me if I had an appointment, nothing that she said sounded was working on making my experience a pleasant one, then a man from the far right asked if he could help me, the experience improved. I rented a 5'x9' trailer, I don't have any plans to buy a utility trailer, so this place is a great place to rent from. When I returned the trailer the next morning, the gentleman was nice and helpful. I'm sure they I will rent from this Uhaul again out of necessity. Again, I did feel unwelcome by the woman's attitude on Sunday, Tue man to the right helped.

Kevin Sanders 
Évaluation :
3

I was told multiple times a dolly may not be available when it was reserved.

LYDIA Gonzalez 
Évaluation :
5

Awesome team

Robert Bruce  |  Expérience générale 
Évaluation :
5

Great service and friendly staff.

David Dyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMAN GALIENDO 
Évaluation :
5

Excellent Service! Very Pleased! Thank You!

Robert Blake 
Évaluation :
5

the lady in the front office helped me greatly. There was only one truck available on hold by another customer that didn't show up, she got me set up immediately after verifying the other customer wasn't picking up the truck. Merci.

enrique reyna 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Avolio 
Évaluation :
4

Be sure the tire are good conditions, and with air pressure

Eriberto Zapata 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chalmos Alday  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos Castineyra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO MARTINEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Madeline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valorie Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben Mata 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel Alfredson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris Hines 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian Pronk 
Évaluation :
1

I had the worst experience at this uhaul. I feel I should not be charged for this full rental. In advance, I reserved a truck and an appliance dolly. The appliance dolly was needed for my move since I had multiple appliances. I selected the items I needed with a date/time. the day off I go pick up at 11 am and they store representative tells me they don't have an appliance dolly because customers came in before me and rented them. I expressed the urgency of me needing a dolly since I had men at my house ready to start moving. I asked the rep why I wasn't told that it wasn't a guarantee that these would be available if I'm reserving in advance, her only response was for me to complain to corporate. I felt stuck as I didn't have a dolly of my own, I needed to be moved out of my house and I had people waiting on me. I was very frustrated and told her about this so she called to other uhauls and then I had to go pick up a dolly from a further away location. This made me late to meet people that I had hired to help me move and interrupted part of my day that I needed to be moving instead of trying to go hunt down a dolly. The whole experience was very frustrating and stressful. I will never use that store again.

Chelsea Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole resecker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Troglia 
Évaluation :
5

Excelent

Mariano Lerma 
Évaluation :
5

Very accommodating and friendly.

Kimberly Munoz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris Denslow 
Évaluation :
4

The Eckhert road location has always taken care of me.

Christian Pronk 
Évaluation :
5

I use this location fairly frequently. Always have friendly staff, takes no longer than 15 mins to complete transaction, hook up the trailer and be on my way. Excellent service à la clientèle.

Joel Rieger 
Évaluation :
1

We returned the truck on time but they charged $20 for after service hours..

Karthickvel Mathivanan 
Évaluation :
5

I was pleased with pick up and returned person went with the instructions on the equipment with me. Excellent service! Thank you!

Jesus Vela 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Marrero  |  Expérience générale 
Évaluation :
5

Great service all around.

Kelly Lee 
Évaluation :
3

Which I had one of the newer trucks. They had plenty of new style. This one was rough.

Cesar Corona 
Évaluation :
4

Check in was quick and efficient. One moment of despair when I was informed I may have to take the trailer to a different dealer or be charged an additional $500. Again, never would have happened when I was a U-Haul dealer. We cared about customer loyalty then which U-Haul seems to have lost touch with. See my one star review of Southern Star in Montrose CO.

Julie Creech 
Évaluation :
4

Checking in of the equipment was quick and efficient. However, there was a moment of despair when it appeared I may have to return the trailer to a separate location. See my one star review of Southern Star in Montrose CO.

Julie Creech 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Tanguma 
Évaluation :
4

Great service and price

Paul Torres  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Martinez 
Évaluation :
5

Entry to H UNITS was complex Why 2 swipe ins?

Venkat Thupakula  |  Expérience générale 
Évaluation :
4

Truck itself had a nauseating cigarette smell.

Delany MacDonald 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noemi Menchaca  |  Premières impressions 
Évaluation :
5

Thanks

ALBERTO JIMENEZ  |  Premières impressions 
Évaluation :
5

Overall, the process from start to finish was great! It was a quick, convenient process. Move out was just as easy. Merci.

Daniel Perry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moni medlock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naga Ekambaram  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

SHERRY SNEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya Lloyd  |  Premières impressions 
Évaluation :
5

Staff is friendly and professional

RAMON GARZA  |  Premières impressions 
Évaluation :
5

The staff was friendly and knowledgeable. Thank you for good service.

CYNTHIA JACKSON AUSLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN KELLER  |  Premières impressions 
Évaluation :
5

The staff was very efficient and super accommodating. The 2 young men, both named Christian, were very helpful during a stressful move. Appreciate the patience and drive to help take care of everything!

Sarah Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet scott  |  Premières impressions 
Évaluation :
5

Staff very helpful and patient as this was the first rental I've done. Highly recommend using this facility.

loretta smith  |  Premières impressions 
Évaluation :
5

Excellent customer service! Young lady was so nice

Allen Ware  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen reno  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trudy bahr  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful. Unit clean and dry. Easy to get to.

Sheilah Hilderbrand  |  Expérience générale 
Évaluation :
5

Good stuff very helpful

Terri Manglicmot  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Rodgers  |  Premières impressions 
Évaluation :
1

Everyone was nice and I got a refund but those units were as hot as outside if not hotter. They said most people move in, get put on a payment plan and don't care. Wait till people see their stuff ruined. Way too hot fix the ac.

Brandon Ortiz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Duke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette Mendez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY RYAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marche Flowers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT RILEY  |  Expérience générale 
Évaluation :
5

Outstanding customer service.

MICHAEL TORRES  |  Premières impressions 
Évaluation :
3

My experience would have been excellent if it were t for the initial site issues. Then when I called the office to see if I could quickly check in, bc it was 15 minutes to closing, the man I spoke to on the phone made me feel as tho I was inconveniencing him. I asked how long does the process take to check in? He responded with, "I don't know, it depends on what has to be done." Then he hung up on me. I was called back by a woman who did suggest I try the site again. She told me I would be sent a link. I did receive a link and it worked. Whoever she was, gets a star. That man, no.

Aaron Fennell  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviane Altuzar  |  Expérience générale 
Évaluation :
3

No issues with security or cleanliness. I would have liked the unit to be more well lit. I had to keep a flashlight with me. The hours are absolutely not convenient. You should offer 24 hour access period without having to request it. Especially with what I was paying. I live in a different city and work full time, so there end up being only a few days when I can really ever make it down to load/unload things. I don't get to pause the cost when I don't have access to storage, so you shouldn't be pausing my ability to access my things whenever I want. It's part of why I just finally cleaned them out and moved them closer. It was too hard to keep making the time to go down with my new job. Also I think you advertise the temperature controlled at between 75 and 85 or something like that? Whatever the advertisement was, you basically never get below the upper bound there, so even though my items didn't suffer or anything, when I have a lot of heavy lifting to do I basically roast to death. You should update that "air conditioning system" (quotes intentional). Also I really hate that not only is there a ledge on the way into the storage halls but that the door doesnt stay open. Do you know what a nighmare it is to try and get big heavy stuff inside while you're trying to manage a door AND navigate your bed or arm chair or something over a ledge with no dolly? I have to turn into the hulk. So yeah I really think you need to put an incline there or have a way to have it open for a minute or two. No one's gonna break in and steal things while I'm wrestling a couch through it, you know? Anyway aside from that. Your staff people are good. They're usually pretty nice and helped me replace my worn out swipe card once and stuff and checkout was fast and painless.

Eden Gravis  |  Expérience générale 
Évaluation :
5

Excellent

Daniel Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS REESE  |  Expérience générale 
Évaluation :
5

It was such a positive experience dealing with the employees at this location they definitely got my business the next time I need outdoor unit. Very easy to get unit and to move out of . However, unit didn't seem to have a good sill and it was like saw dust coated my items. So either cover it or pack it in a box to protect your items.

Kaylynn Wilkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviane Altuzar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Minh Nguyen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD TOWNE  |  Premières impressions 
Évaluation :
5

Service was the best ever!

Rhonda Scarlett-Tucker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY SNEL  |  Premières impressions 
Évaluation :
5

Excellent People ! Very courtesy and professional.

Efrain Palacios  |  Expérience générale 
Évaluation :
4

It would be nice to have till at least midnight before having to pay for 24 hour access. 10 is just to early if you work all day then having to try and get diner, kids, and homework done then having to get to storage before 10 is almost impossible most days.

Dana Lee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA JANKOVIC  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Lopez  |  Expérience générale 
Évaluation :
4

UNFORTUNATELY THE PERSON BEHIND THE COUNTER DIDN'T SEEM TO KNOW ANYTHING SO ANOTHER PERSON PITCHED RIGHT IN.

MADELEINE RODRIGUEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavaughn finley  |  Premières impressions 
Évaluation :
5

martin, the general manager assisted me in fixing my errors, setting the account up properly and un offloading my vehicle in spite of the rain. He was very attentive to my needs and abilities.

CYNTHIA JANKOVIC  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan Hoog  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benoit Hamilton  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danon hasselll  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bettie Taylor  |  Expérience générale 
Évaluation :
5

awesome employees!!

Daniel Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO DELGADO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo Valdez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lila Hartfield  |  Expérience générale 
Évaluation :
5

Flexible help with the staff. Would recommend a friend to this location!

DAVID GAMEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel Garcia  |  Premières impressions 
Évaluation :
5

Martin and miss. Cruz are the best. Wry very helpful, accommodating and very patient !!! Thank you very much!

Barbara Martinez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel Harris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james Stephen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Brown  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg Pusser  |  Expérience générale 
Évaluation :
2

The door was broken to my unit & very hard to open. In trying to open it, some boxes fell over & many books & papers were ruined or damaged. I also wasn't happy with the raise in price. But very conveniently located & accessible. Dirt seemed to enter the unit even though I rarely visited or opened it.

KATHERINE GRIFFITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andriy Dyatel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon Rudish  |  Premières impressions 
Évaluation :
5

In 2005 I relocated to New Mexico for my job and needed to store my household goods for about a year. When I started asking around about long term storage, I got really good recommendations (from two of my friends) for my U-haul location. I ended up needing two units, one of which is the largest U-haul offers. It was perfect! Thank you to the past 17 + years of staff and management for your professionalism, courtesy and support during those dreadful months of the pandemic in 2020.

PATTI CLARK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrett Lieder  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Mueller  |  Premières impressions 
Évaluation :
5

Great service and friendly staff.

Steven Rebar  |  Expérience générale 
Évaluation :
1

I'm writing this review for my grandmother, but I helped manage the account or set it up. We are extremely disappointed in how this facility is run. When we opened the account and got storage space we gave them card info to autopsy for the storage. Easy, right? Wrong. Every 2 months like clockwork we were harassed by constant calls that we were behind on payments. The first time it was fine, maybe a hiccup. My almost 70 year old grandmother drives up, gives them the card info and tells them to use that card to autopsy for the storage. We get told it will be fine and we move on, no big deal. 2 days later, more calls. We are behind, they don't have payment information, again grandma drives another 20-25 minutes to get it sorted and we get told the same thing. This goes on repeatedly for over a year. We got fed up, this most recent time they refused to take payment asking for payment in full because "we" fell behind again. So we canceled our storage and moved everything out ourselves and now it's sitting in our house in a extra bedroom that could be used for something more. Overall extremely disappointed and would never use this facility again and don't recommend it to anyone that wants to autopay to safeguard their belongings here.

Luz Cano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Vincent  |  Expérience générale 
Évaluation :
2

My contract was terminated and I was given only 72 hrs to remove all my things because of something someone else did. I was not given until the end of the month, which I paid for, and there was no reimbursement of fees. I was punished for someone else's actions and that, in my opinion, was not right. But on a good note I was able to remove my things and have them stored somewhere that offered the same size unit for half the price and more availability to access my unit so thank you

kismet mullen  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cindy Zahodnik  |  Expérience générale 
Évaluation :
5

Great customer service from manager and staff

Miguel Olivares  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA DUNCAN  |  Expérience générale 
Évaluation :
3

We're kind of disappointed because we were told one thing and it was another and then when I went to go drop off the truck they said by 5:00 and we got there exactly at 5:00 it was closed already

pamela moore  |  Premières impressions 
Évaluation :
5

Bien

Rene Sanchez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lila Hartfield  |  Premières impressions 
Évaluation :
2

Storage unit was broken into, along with four others next to mine. The police said there were several other units broken into around the same time period. The manager didn't seem to care very much and actually left for the day while the police were there helping. The manager told me the security cameras were not good enough to see our units that were broken into. The price of rent went up soon after that also.

Jason Kinder  |  Expérience générale 
Évaluation :
5

Assist Mgr Quinten at loc was very friendly & helpful. He explained all storage proc's clearly & understandable. Really impressed by his courtesy.

David Reyna  |  Premières impressions 
Évaluation :
5

Easy truck return. Hours would be great to change for out of town people. So far, great service.

Andramona Harris  |  Premières impressions 
Évaluation :
5

They made check in easy which we were exhausted and appreciate all their help!

APRIL NELSON  |  Premières impressions 
Évaluation :
4

Very good customer service, just wish there weren't so many extra fees.

andrew lamb  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA HOLMES  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annalisa Castro  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurio Neal  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel aikhomun  |  Expérience générale 
Évaluation :
2

Manager Martin Alcala was rude and racist and made false accusations towards me. Our lawyers will be in contact with yours. I made reservations for a storage which they claimed l didn't even though I had the paper work. Never been treated so unprofessional in my life AND I'm a criminal attorney!!!!!

YVONNE ZDUNCZYK  |  Premières impressions 
Évaluation :
5

Very professional service!

JOSHUA BEARDEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus Cavazos  |  Premières impressions 
Évaluation :
5

Management and employees are all very courteous. Management works very well when you have an issue and resolves it quickly. I would definitely recommend.

Juanita Rodriguez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Shute  |  Expérience générale 
Évaluation :
5

The staff were extremely helpful and kind, after a long drive from Indiana it was nice to be treated so nicely.

Roger Schiele  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryle Eaton  |  Premières impressions 
Évaluation :
1

Nickeled and dime fees for every little thing that requires lifting a finger regardless of ease. Was constantly looking for ways to tack on fees. I dropped the truck off 2 days ahead of schedule and was charged a over night fee.

JOE MCATEE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan hamilton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo Valdez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FANALIA DUPREE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed Haq  |  Expérience générale 
Évaluation :
3

The climate control was not very good. All of the boxes in my unit show signs of moisture from excess humidity.

ANTHONY LACY  |  Expérience générale 
Évaluation :
5

I greatly appreciate All the help And understanding Martin And staff give to customers. During the ttimes I had to pay late. I felt my belongings were safe at all Times., they are very helpful and give you fast service . Thank you for making things easy for us.

Sandra Suarez  |  Expérience générale 
Évaluation :
5

Martin and the staff were great. We moved out due to cost.

Cindy Torio  |  Expérience générale 
Évaluation :
5

I liked. Secure, all went well. Will not hesitate to use again. Thanks

Richard Cisneros  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Cline  |  Premières impressions 
Évaluation :
5

Quinton was very helpful!😊

Maggie Montelongo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen reno  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyne Ngonda Ngem  |  Expérience générale 
Évaluation :
5

All the staff I encountered were friendly, professional, very helpful and overall great people. I enjoyed doing business with all the staff. They provided me and my family a place to store our stuff through our transition. Merci.

william cobb  |  Expérience générale 
Évaluation :
5

Mrs. Cruze and Martin A are superb employees very professional understanding and a perfect team for the business …. Thank you all very much. B. Barbara Martinez

Barbara Martinez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doak Walker  |  Expérience générale 
Évaluation :
5

I was well taken care of.

theresa claycomb  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PABLO DELABRA  |  Expérience générale 
Évaluation :
5

Very plz

ILANIAH WEAVER  |  Expérience générale 
Évaluation :
5

It has been very good service, I still haven't received a receipt for my payments yet.

theresa claycomb  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin Bailey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Leggett  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICE NEAL  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray Balderrama  |  Premières impressions 
Évaluation :
5

Thank y’all for easy access And they’re great understanding working with an older lady and using you guys every time I move I go anywhere thank you so much for your help

Miriam Shapiro  |  Premières impressions 
Évaluation :
5

Pest control was highly effective. I never once saw evidence of pest of any type!

Joseph Butler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatnes Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Brinkley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milton Arias  |  Premières impressions 
Évaluation :
5

Martin Alcala assisted me with each and every aspect of my U-Haul experience. He went out of his way to ensure my time there was comfortable. I am truly grateful for his Exemplary service! Christopher Buitte

CHRISTOPHER BUITTE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Trevillion  |  Expérience générale 
Évaluation :
5

Mr.Jesse was very nice. outstanding customer service was excellent everyone was very nice I will be using them again in two weeks. Thank u for ur Service.

Tatnes Jackson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy Walker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXIMO MARTINEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Gomez  |  Online Move In 
Évaluation :
5

I never had a problem. Staff were helpful and nice.

Lorie Nation  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ethan Moran  |  Premières impressions 
Évaluation :
4

accès 24 heures

ADAM STONE  |  Premières impressions 
Évaluation :
5

The manager Martin was extremely nice and helpful during the times I've rented storage units as well as truck rentals. The staff is very helpful and knowledgeable.The facility is clean and well stocked with all your moving needs. I would highly recommend this U-Haul to anyone.

Ben Montes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE OMAR ELIZONDO  |  Expérience générale 
Évaluation :
4

Only needed for less than 2 months. The staff was great and the facility was convenient and suited our purpose.

Joel Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN GARZA  |  Premières impressions 
Évaluation :
5

Amazing staff.

Napoleon DAVILA  |  Premières impressions 
Évaluation :
5

Martin has gone above and beyond to assist me with any and all services!! He is a definite asset to the company. I do recommend this facility highly to friends and family because of the care he gives to the business and its customers. 10 gold stars

CHRISTOPHER BUITTE  |  Premières impressions 
Évaluation :
2

Manager and staff are amazing, as is the facility itself. I rented a spot to park my trailer and was assured I could use both spots so long as I left a little room for people to access their storage closets. From day 1, it's been a hassle, as the other spot was used to store spare parts. the last straw was when material was stacked against my trailer. I never mentioned this to anyone inside and I'm sure they would have addressed it, but it was an unnecessary hassle.

John Loflin  |  Expérience générale 
Évaluation :
5

Amazing service! Very impressed with the overall professionalism!

denise rose  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel Brown  |  Premières impressions 
Évaluation :
5

S.O.

Rene Sanchez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Lehnert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalyn Whitis  |  Premières impressions 
Évaluation :
3

Very disappointed that I drove an additional 30 miles with the Van that I rented so I rented so that I could move stuff to the storage facility I was not informed the facility would be locked. So 30 miles at 79 cents a mile I would say that you it u-haul owes me a little return on the $99 I just spent to rent a Van for 24 hours. If I would have been provided the proper information tpermission then I would have come within within the mileage that I expected and within budget of this rental vehicle. It's very important that I stay within budget since I currently don't know when I'm going to get another dollar from any source. Let us see I'm nearly angry at the fact that no one informed me that the storage facility would not be available when I needed it to be.

RUSSELL MILLER  |  Premières impressions 
Évaluation :
5

Outstanding customer service! Very pleased.

James Bethke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Lehnert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN LICATA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy Cardenas  |  Expérience générale 
Évaluation :
4

Online check-in experience was easy and well worth the rental. Thanks for everything!

MARK WELLS  |  Online Move In 
Évaluation :
5

Absolutely every employee I encountered at this facility was personable, knowledgeable, helpful, and friendly.

Molly Salzwedel  |  Expérience générale 
Évaluation :
5

All 3 of the gentlemen were great. I was impressed on how great rhe customer service was.

Jessica Regalado  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belen B Rivera  |  Expérience générale 
Évaluation :
5

Mostly very positive. Since I'm on a limited budget I was extremely appreciative that they didn't charge me for the three days of free rent before I left facility.

Lorrie Hurita  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Lemieux  |  Expérience générale 
Évaluation :
5

Best customer service

ILANIAH WEAVER  |  Premières impressions 
Évaluation :
5

I rented my unit for 2 years and never had any problems at all. The staff were always super helpful.

Pam Nienaber  |  Expérience générale 
Évaluation :
5

Good job

Fayne Planck  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL OSTEEN  |  Expérience générale 
Évaluation :
5

Highly recommend this location for your storage needs

Sean Cook  |  Expérience générale 
Évaluation :
5

Smoothest experience I’ve ever had with Uhaul staff!

CHEYANNE ORNELAS  |  Premières impressions 
Évaluation :
5

Everything went very smoothly and I was treated like a valuable customer.

Lorrie Hurita  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edna Chavez  |  Expérience générale 
Évaluation :
5

Very professional and helpful

Abraham De Luna  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Weaver  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denny Cordova  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL OSTEEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belen B Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Cordova  |  Online Move In 
Évaluation :
4

First a positive note: Mr. Q. Reed was helpful and very nice both times I needed his assistance! The only reason for not giving an Excellent rating is due to the curb in front of the door to the Climate Controlled units and the 3-step access process to open the door which was often stuck. The curb made it difficult me us to get items in and out of the facility whether using a hand truck or not.

Michael Tarpley  |  Expérience générale 
Évaluation :
5

The staff is very helpful and I found it easy to find someone to help me on site.

Yolanda Vega  |  Premières impressions 
Évaluation :
3

I called on the day of move in only to find out we did not have a reservation. By luck they had a unit available for move in. We were also able to return our trailer there.

Griselda Valentin  |  Expérience générale 
Évaluation :
4

Diego been very hepfull and clear.

Maribel Tirado  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Jackson  |  Expérience générale 
Évaluation :
5

QUINTON IS A SHINING & STELLAR EXAMPLE OF A PERFECT EMPLOYEE!!! . He went out of his way to correct a lockout situation that was a nightmare of multiple problems created by the person who had not only sold me a new lock the day before, but had also confirmed my automatic payment status AND my emergency contact information. I was locked out w a notice of non payment so Quinton was left to correct a horrid & insulting situation he did not create. He was polite & professional through the entire ordeal. The person who sold me the lock gave me wrong keys so once the lockout lock & tags had been removed, we discovered that situation. What an ABSOLUTELY UNBELIEVABLY UNNECESSARY & time consuming mess for Quinton to make right. He handled this entire transaction in an extremely courteous manner. He displayed an honest & sincere desire to please me & did so w a level of integrity that represented U-Haul w impeccable professionalism. The entire transaction also included the transfer to a smaller unit so after the inconvenience to me as a customer & the horrendous disaster left for Quinton to resolve w MULTIPLE steps to regain access to my unit, I was able to transfer from unit B67 to B113 w an ease that, again, represented U-Haul w the utmost professionalism. Quinton was polite; genuine & sincere; & maintained a level of professionalism throughout each & every UNNECESSARY step of rectifying the nightmare he did not create. I am of the belief that his only goal was to be sure that my situation was one he was DETERMINED TO CORRECT!!! He did so & never once displayed any agitation toward me or his fellow employee whatsoever. Not only should he be allowed to train all other employees, he should be promoted to a level of management & given a well deserved increase in salary that speaks as beautifully to him & as highly for him as he did for U-Haul. You will have to look far & wide for anyone who might come close to, but not yet compare.

CHARLOTTE MARTIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Arizmendi  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velma Cruz  |  Expérience générale 
Évaluation :
5

We had an emergency and needed storage. The staff was fast efficient and saved the day.

Todd Coffindaffer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hamilton sykes  |  Expérience générale 
Évaluation :
5

Greatly appreciate the kind, courteous, and professional service I received. We showed up about 30 minutes before closing and Joe Mount was patient, providing us with everything we needed to unload and close out our transaction. Thoroughly pleased!!

Patrick Jackson  |  Premières impressions 
Évaluation :
5

Workers were very friendly and helpful

edith crocker  |  Premières impressions 
Évaluation :
4

Friendly staff helpful

Hector Sanchez  |  Premières impressions 
Évaluation :
5

Nice, huge, clean facility. Was able to accommodate after going with a smaller unit at first.

Heriberto Rodriguez  |  Premières impressions 
Évaluation :
5

The entire process was seamless and easy to complete.

andrew winslow  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy Torio  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Dennis  |  Expérience générale 
Évaluation :
5

Quick, easy and efficient way to get a storage unit. The free lock when renting online is a great bonus!

Michael Gorman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deslie simmons  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demitria Harris  |  Expérience générale 
Évaluation :
5

Great staff

Roberto Prada  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE MARTINEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Hall  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and polite. Great customer service for this location.

Nichole Martin  |  Expérience générale 
Évaluation :
4

We appreciated being able to use dollies to move items into the unit. However, I found furniture dollies much more helpful when they were provided at a different facility (not UHaul) I used a couple of years ago! The climate controlled room was warmer than expected while we put items into the unit. We were surprised to see the wall thermostat at 90 degrees before we finished. The staff was extremely helpful & pleasant when I returned the trailer even though it was very hot and they were working very hard and quickly!

Michael Tarpley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole Martin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Itzell Lozano  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carolyn minshew  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUANE ROWLES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TaMicia Johnson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Loflin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB RODRIGUEZ  |  Expérience générale 
Évaluation :
5

Since we rented a 10 foot uhaul truck to move across the country, we were offered a storage unit free for a month. This worked out well for us since we were not able to get in our home when we expected. Thank you Uhaul for a job well done!

Lisa Navarrete  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Magee  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolas Young-Davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Parsons  |  Expérience générale 
Évaluation :
5

Mr Martin and me Cruz have to be the best combo ever for u-haul inc. they booth deserve national recognition in there customer service and there ability to build report with ALL there storage clients. Mrs cruz has been nothing but a nurturing woman with advice and tips to resolve and find options to fit our needs. I am happy to say that I will always be choosing there location for all storage needs. Mr Martin let alone gives you support like a brother/father and will always make shure you squeeze in or even locking up to finish up. "He is da man" thank you u-haul storage for hiring some of the best employees you Can find!

Antonio Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond trevino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron Jones  |  Expérience générale 
Évaluation :
5

The young man who helped us was an excellent worker.

Edmund wood  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Parsons  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo Elizondo  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph Pinilla  |  Expérience générale 
Évaluation :
4

Parking space needs to be cleaned of leaves and debris.

Vickie Cahill  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Larry Brinkley  |  Premières impressions 
Évaluation :
4

Courteous service with helpful assistance to access the storage unit If anything could be improved it would be the monthly cost. Just a bit high for the size

JAMES STEWART  |  Premières impressions 
Évaluation :
1

They let someone else put a storage in my name and now they calling me worrying me

Delores Nichols  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Peralez  |  Premières impressions 
Évaluation :
5

Very easy to use ....

robert polka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calistro munoz  |  Online Move In 
Évaluation :
5

My experience with the U-Haul personnel and Site Management was EXCELLENT. Because of an EXCELLENT SUGGESTION from the Site Manager, I TRANSFERRED TO THE WURSBACH U- HAUL BECAUSE THEY HAVE LARGER MINI-OFFICES; which suits my special business needs much better. The Site Manager provided me SAGE ADVICE. My only problem is that a PREPAYMENT OF $130 FOR APRIL 2021's Rent at the Echhart U-Haul has not been credited back to my RBFCU DEBIT CARD, yet. I known this will be fixed very soon. Marion McELvogue Senior Consultant Silver Bullet Software Solutions San Antonio, TX. 78240

marion arthur mcelvogue  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica Mendoza  |  Premières impressions 
Évaluation :
4

Outside spaces need painted lines to mark each rented space. It's too easy for others to park on your space.

Vickie Cahill  |  Premières impressions 
Évaluation :
5

I have always used Uhaul thru the years

edward barragan  |  Expérience générale 
Évaluation :
5

Especially that they have 24 hours access is so convenient and to get the first month's rent free that helps out so much

Manuel Johnson  |  Premières impressions 
Évaluation :
5

Easy access, unit door was freshly painted, and a new lock was inside as promised. Seamless move in.

RICHARD YODER  |  Online Move In 
Évaluation :
5

Everyone was very nice, knowledgeable and professional. I will use them again.

Raul Castillo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Torres  |  Premières impressions 
Évaluation :
4

Access to get my vehicle in to my unit was tough. It seemed like there were constantly construction workers blocking the lanes. Perhaps employees and workers could park somewhere else.

sean hill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISIDRO MELERO  |  Premières impressions 
Évaluation :
5

I LIKED THE SERVICE AND LOCATION SO MUCH I UPGRADED FROM A 5X10 TO A 10X10 RENTAL. Marion McELvogue Senior Consultant Silver Bullet Software Solutions San Antonio, TX

marion arthur mcelvogue  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Urdiales  |  Expérience générale 
Évaluation :
5

Move in went smooth. Everything was great. I was very impressed with the man who was running the facility when i checked in. I believe his name was Del. It got very busy all at once, and he was perfect; fast, efficient, courteous and professional.

barry hamill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN HOPPER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR STRANGE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory Donahue  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adelina santos  |  Expérience générale 
Évaluation :
3

Some of our contents got water damage

Chris atkins  |  Expérience générale 
Évaluation :
4

In spite of the burglary that i experience not once but twice, you'll did well handling the issue,these things happen and are out of our control. I do advise U Haul that something needs to be done with the fence around the back or u could be loosing more customers due to not enough security in the perimeter. I as a tenant did not think of the insecurity of the perimeter untill the crime is committed.That was my reason for leaving. Thanks for ur service.

Jesse Delagarza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN HOPPER  |  Premières impressions 
Évaluation :
1

Tried to rent a storage from location was given a key card but did not have access to unit, talked to 3 different people no one knows why my name was in the system but was given a key card that was not even under a name that I have any association with. Ended up turning in my rental truck late because of this situation horrible service and no one was helpful

Dilan Santillan  |  Premières impressions 
Évaluation :
5

The employees are very helpful

JOSE RAMIREZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Rogers  |  Expérience générale 
Évaluation :
5

Topnotch business employing topnotch staff. Always cheerful, pleasant and polite. Will go the extra mile to accommodate a customer. Excellent customer service always ☺️.

JEFF TESTON  |  Premières impressions 
Évaluation :
5

Everyone at this UHaul storage was extremely nice and helpful. I appreciate the extra effort they took to help me!

Jennifer Baker  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Rubio Moreno  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette Sims  |  Premières impressions 
Évaluation :
5

The staff provided excellent customer service and even ensured that the unit we purchased was secured successfully by checking on our transition into the space twice. They were dedicated to us as customers as this was the last and final step in our move and we absolutely appreciate their expedited resolutions.

Amy Salas  |  Premières impressions 
Évaluation :
5

The Management and Staff are GREAT!!! Although this location is 0,8 miles from my house, I quit going there because the previous Manager was a jerk. So when the previous Manager showed up st the location I had been using for the last 3 years, I went back. Current staff is friendly and you can tell they're not stressed out like when previous Manager was there. Have already recommended 3 people.

Jose Lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia adams  |  Expérience générale 
Évaluation :
5

All Staff members have been very professional during our 4 years at U-Haul. Thank-you, Karen Saenz

KAREN SAENZ  |  Expérience générale 
Évaluation :
4

Everytime we went into our Controlled-Climate unit I found the hallway clean and the temperature and humidity levels satisfactory.

ROBERT REIMERS  |  Expérience générale 
Évaluation :
1

Most unfriendly staff ever! I will be contacting corporate about this poor experience

soctt novak  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mycole Mondy  |  Premières impressions 
Évaluation :
1

The rv spot we were placed in is too tight of a squeeze. The rv next to us is in our space and the trailer on the other side is right on the line, it took us 45 minutes to carefully put it in our spot , now we are worried about maneuvering it out. We are checking other rv locations. U-Haul also has a dip in the road where the rv bottoms out.

Robert Willingham  |  Premières impressions 
Évaluation :
5

As a new customer to UHaul, Martin was fantastic to work with during my transition from my old home to my "NEW" home. He answer all of my question as well gave me information to make sure that every visit was just as good as my last visit to my storage. All of my items were well taken care of as promised and the customer service was OUTSTANDING!!! Thank you for your support.

Eroy Burns  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRK HENRY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

blanca escobedo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anne barnes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan krueger  |  Expérience générale 
Évaluation :
3

Some units were clean. Then another unit my second unit too many spiders.

Rose Key  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilize Martin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Stewart  |  Premières impressions 
Évaluation :
4

This location was very help and worked with me through this pandemic. Awesome staff, except one individual who was rude and he very demanding on payment or I'd lose my unit. Thankfully I requested upper management and that gentleman helped me and worked with me so Uhaul can receive payment and I wouldn't lose my personal belongings. Wonderful experience, expect maybe that one guy that needs to be reminded that not everyone has a job or getting full hours to make full payment. We are all scared and stressed out and demanding payment with everything going on is hard. Thank you everyone else for being helpful and nice.

CRYSTAL RODRIGUEZ  |  Expérience générale 
Évaluation :
5

The staff at the Eckhert location was very friendly and helpful. I had gone to the Grissom location and the staff their were not as knowledgeable and all facilities were indoors. I needed an outdoor location for storage and was referred to Eckhert. Very happy I was as I would have preferred to the staff and knowledge there.

John Palmer  |  Premières impressions 
Évaluation :
5

I will rent again in the near future. Surely I will recommend

montero danilo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia Scaletta  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john budd  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sonja Paden  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed Alvarado  |  Expérience générale 
Évaluation :
5

Very cordial and attentive to customers. Quick service.

Raul Castillo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector Melendez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH SCHEIBLE  |  Expérience générale 
Évaluation :
5

Great storage unit .

Eric Valadez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANEL ANDREWS  |  Expérience générale 
Évaluation :
2

Over all my experience wasn't bad, the below average rating became what it was as a result of my final experience with U-haul. With this current storage, I checked out roughly a week before my due date and felt I should have received a pro-rated refund. When I asked about this, I was told that this was not an option. Ultimately I would rent storage from U-haul but was not happy about this experience.

John Cadena  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ernest garcia  |  Expérience générale 
Évaluation :
5

Lani was both friendly and helpful. Unit was very clean.

JOSEPH MOUNT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel Hearn  |  Expérience générale 
Évaluation :
5

One of the best "in-house" U-Haul rental experiences yet! I received exceptional assistance, including the sweetest gentlemen who helped me with the storage building unit. He said the kindest words to me, that will stay with me forever: "From one Veteran to another, I thank you for your service!" I am a travel nurse, and I told him that the reason that I got into Nursing is a desire to help during war time. He said, "He (and pointed up to God) works in mysterious ways!" "Amen," I said and my heart is filled with gladness to help others and be appreciated during this crisis situation. I had not thought of myself as a Veteran (I always wanted to serve, but I am too old now). Thank you U-Haul for assisting me on numerous occasions with across country moves, which has been invaluable to me!!

Donna Baldinell  |  Premières impressions 
Évaluation :
5

The staff was always there to help

Nepthali Luna  |  Expérience générale 
Évaluation :
5

Other than the fact that I still received a bill a month after I ended my storage agreement this facility was beyond excellent

Christopher Williams  |  Expérience générale 
Évaluation :
5

Lani and her crew were great! The facility is well maintained by all the employees, showing pride and professionalism. We used storage, trucks, and U-Box facilities; and we were always kept informed and well taken care of. Although we usually do not 'recommend' we would for this business.

Diana Korzekwa  |  Expérience générale 
Évaluation :
5

In hindsight I should have gotten an indoor temperature controlled unit as some of my belongings were slightly damaged by heat. Other than that, I was content with your service.

DAVID FLORES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Connally  |  Expérience générale 
Évaluation :
5

One of the nights I went to get some things out of my storage facility I was not able to get in although it said 24-hr access. Other than that, i LOVED this storage facility and would recommend.

Courtney Sorrell  |  Expérience générale 
Évaluation :
5

Great service.

Mike Leggett  |  Premières impressions 
Évaluation :
4

Very useful to store a travel trailer

armando jasso  |  Expérience générale 
Évaluation :
5

Workers were very helpful and they took care of my needs in a very stressful time . Thanks to the staff Quinton, Ernie, Lani and Wayne.

MARIA COLEY  |  Premières impressions 
Évaluation :
5

seamless experience

amanda benavides  |  Expérience générale 
Évaluation :
3

Overall I think it was to expensive for what you get. I was able to get into a climate controlled storage unit for the same price with more space. So that tells you something. The staff seem bored.

Leonardo Arispe  |  Expérience générale 
Évaluation :
5

Staff was always friendly and professional

Carmen Sanchez  |  Expérience générale 
Évaluation :
4

I would recommend no steps or bumps it was difficult for a female doing the moving alone to pull and push above the bumps and to go down a step. More entrances for climate would be nice

Toni Spicer  |  Premières impressions 
Évaluation :
5

Caego van was awesome only 5000 miles. Could have used an additional handle to get in and additional step. Renting easy, great staff at Eckert location. Very pleased.

DEBBIE BOND  |  Premières impressions 
Évaluation :
4

Great. Very convenient. Will return.

roberto olazagasti  |  Expérience générale 
Évaluation :
5

Thank u

JANIE Salazar  |  Expérience générale 
Évaluation :
5

Professional staff. They were courteous and helpful.

Michelle Chatman  |  Expérience générale 
Évaluation :
5

Your helpers were awesome they were on time good with the service paid attention to detail and made everything smooth and Easy. I would recommend your services to all my friends and family thank you!

Yvette Martinez  |  Premières impressions 
Évaluation :
5

Staff was very helpful and courteous. Dwayne in particular was outstanding.

WILLIAM POWELL  |  Premières impressions 
Évaluation :
5

Everyone I came in contact with was very accommodating. When I realized the unit I reserved wasn't big enough they were able to help me with the size that would meet my needs.

Annette Turner  |  Premières impressions 
Évaluation :
5

Fast and great service

Ricardo Del Rio  |  Premières impressions 
Évaluation :
3

I mentioned to the woman when I checked it in, that there had been a high pitched ringing noise when driving on the freeway. It also had an ant problem, which resulted in stings all over my feet.

Ariel Lee  |  Premières impressions 
Évaluation :
1

They put a lock on our storage place because we are behind payments - on August 31st! September rate was already charged to my credit card. Took them 2hrs to figure out that I paid on time! Sucks!

brigitte nelson  |  Expérience générale 
Évaluation :
5

The service and facilities are excellent. My only recommendation would be to go paperless rather than sending out due notices to everyone. Just trying to save the facility some money!

DAVID DIXON  |  Expérience générale 
Évaluation :
5

The staff was thorough when explaining the details - AND very friendly.

Michael Court  |  Expérience générale 
Évaluation :
5

none

jason adams  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Juanita Rodriguez  |  Expérience générale 
Évaluation :
5

Friendly and helpful for our storage needs.

Tanya Teal Bell  |  Expérience générale 
Évaluation :
5

Na

david briseno  |  Expérience générale 
Évaluation :
5

The people were very friendly and helpful. I have used u-haul storage in the past and I have to admit that this time was excellent. I will gladly use yall again if needed.

Josephine Harris  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Facility was well maintained. Had no issues.

Teresa moser  |  Expérience générale 
Évaluation :
1

The staff wasn’t that good the other storage was better

jawad alramis  |  Expérience générale 
Évaluation :
5

Great customer service! Very easy to work with. Made moving in easy.

marty Farmer  |  Premières impressions 
Évaluation :
5

Great place

Robert Olivares  |  Premières impressions 
Évaluation :
5

great customer service. explained all options in detail.

Teresa moser  |  Premières impressions 
Évaluation :
5

Ok

MARTIN LAPORTA  |  Expérience générale 
Évaluation :
4

Great place Martin is always their to help out in anything. The only thing I would change is the times for normal hours to visit your storage.

Mario G Olivares  |  Expérience générale 
Évaluation :
5

Very convenient and friendly transaction.

KEITH SCHEIBLE  |  Premières impressions 
Évaluation :
5

.

Justin Florek  |  Expérience générale 
Évaluation :
5

Eric, was very helpfull, Execellent service.

montero danilo  |  Premières impressions 
Évaluation :
5

Very good service!

Hongwei Sun  |  Expérience générale 
Évaluation :
5

Great service! High recommended.

Hongwei Sun  |  Premières impressions 
Évaluation :
5

Misael and his team have a dedicated attention in detail to all customer needs. Always would recommend this Uhaul location here in San Antonio

Luciano Espinoza  |  Premières impressions 
Évaluation :
4

Aucun

Robbin Rubalcava  |  Expérience générale 
Évaluation :
5

Great staff, Great pricing!! I will never do business elsewhere!!! They go above and beyond in customer service!!! Hidden Gem on Eckert Road!

rolando herrera  |  Expérience générale 
Évaluation :
5

Good place

jose picena  |  Expérience générale 
Évaluation :
5

Great service.

henry gonzalez  |  Expérience générale 
Évaluation :
5

Great service.

henry gonzalez  |  Premières impressions 
Évaluation :
5

Everyone was nice and went out of their way to help!

Desmond Richard  |  Expérience générale 
Évaluation :
2

I've had various storages there for about 20 years, but my unit was filthy from dirt blowing in & had mice that ruined my belongings! I am mainly leaving, because Martin lacked self-control & respect.

JODIE MYTRO  |  Expérience générale 
Évaluation :
5

Perfect timing for a quick storage need. Martin was great and super informative.

Janet Taylor  |  Expérience générale 
Évaluation :
5

Merci

JEFFREY GOODE  |  Expérience générale 
Évaluation :
5

Excellent customer service great rates.... Thanks Martin

PHILLIP MOLINA  |  Expérience générale 
Évaluation :
5

Except parking space access tot H123, the facility met my needs & was run by the book. I appreciated Ms. Letty who explained procedures/billing w great service & professionalism. Thank you all! mtkt

Michael Kusiak  |  Expérience générale 
Évaluation :
3

The facility leaked, continually raised rates, uhaul trucks parked inside storage facility blocking access.

ROBIN CHESSER  |  Expérience générale 
Évaluation :
5

Great service!

Esther Carreon  |  Expérience générale 
Évaluation :
1

There was a leak in the back right corner on A010. Six boxes with a variety of household goods we're molded together and boxes had caved in due to the additional weight. I didn't pay extra for the ...

Jessica Millet  |  Expérience générale 
Évaluation :
5

At times, it is difficult to contact the local office by phone. Default main branch unable to answer my question. Went around in circles at times for answers to my questions.

olga sifuentes  |  Expérience générale 
Évaluation :
5

As a family that endured hardships it was a relief to know that my belongings were secured and safe. I thank your staff and location for aiding my family. I greatly appreciate all you have done!

BUDDY MORGAN  |  Expérience générale 
Évaluation :
5

The employees were very professional. Thank you for a job well done. God bless you all珞

MEGASON PADILLA  |  Expérience générale 
Évaluation :
1

Roof leaked and ruined my belongings

camille vela  |  Expérience générale 
Évaluation :
5

Staff was very professional and courteous

Les Wilson  |  Expérience générale 
Évaluation :
5

I had a stroke September 31. I need to reserve a 10 foot Truck,utilility dolly,a 5x 10 storage, + safemove Ins. I cancelled, I did not buy the Winnebago. I Will need to pick Truck up by 7 a.m, October

James Sims  |  Réservation 
Évaluation :
5

Easily accessible and made for a great move!

Jazmine Shaw  |  Expérience générale 
Évaluation :
4

Great guys

Les Wilson  |  Réservation 
Évaluation :
5

The staff was very helpful. Everything was clean. Moving sucks, but they made it better :)

Grace Dubiskas  |  Expérience générale 
Évaluation :
4

The guys were fast n efficient

albert villarreal  |  Réservation 
Évaluation :
1

This facility is keeping my very private stuffs illegally. These are stuffs that if I don't get, I will take very bad actions. I paid rent for 4 years and they repaid my loyalty with extortion.

EMMANUEL AKWAR  |  Expérience générale 
Évaluation :
5

I will use uhaul for all my futures needs

richard greenwood  |  Expérience générale 
Évaluation :
5

Service was great for the period we stored our Travel Trailer there.

Jeffery Vallery  |  Expérience générale 
Évaluation :
5

I appreciate your help!

Ryotaro Seki  |  Expérience générale 
Évaluation :
5

The owner was extremely friendly and helpful. The facility was always clean and well maintained. I would recommend the location to anyone.

Chris Bowers  |  Expérience générale 
Évaluation :
5

The guys helped load and unload my car onto the car hauler. Great guys that went above and beyond. Greatly appreciated.

james rose  |  Expérience générale 
Évaluation :
5

Staff was helpful and friendly every time I went!

CYNTHIA DELOSREYES  |  Expérience générale 
Évaluation :
5

I would recommend this facility.

RANDY SILBER  |  Expérience générale 
Évaluation :
4

Easy access to my things, helpful resolution of billing as I moved around the country for work, climate control was reliable as I had temperature sensitive materials stored for 14 months.

KIMBERLY cay  |  Expérience générale 
Évaluation :
5

At the start of my move from New Mexico things where a little shakey, the car I was going to tow back did not fit on the tow trailor. My helper did not have a drivers license. But we worked it out.

ART GREGORY  |  Expérience générale 
Évaluation :
5

GM was very helpful the first day when we rented to storage unit and returned our truck. Very accommodating and excellent customer service.

Alejandra Mancha  |  Expérience générale 
Évaluation :
5

Everything was removed from F45 on Sunday, May 3rd. I was told to have everything removed by the June 6th then to call or email Uhaul on June 6th letting you know. Thank you so much for everything!

MELISSA CRISSMAN  |  Expérience générale 
Évaluation :
5

Excellent

Vanessa Culley  |  Expérience générale 
Évaluation :
4

Stored my 944 there summa 6 mos. Owner appreciative, helpful, and insightful. Even allowed me place "For Sale" sign on car, which worked! Bye Porsche!

clarence davis  |  Expérience générale 
Évaluation :
4

Your manager Martin was very helpful and professional.

bennie hopper  |  Expérience générale 
Évaluation :
5

No comments at this time. Thank You.

Charles Weiss  |  Expérience générale 
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