Great customer service and friendly staff definitely will be back in touch soon
mauro torresCustomer Reviews for U-Haul Moving & Storage of El Centro
Testimonials From Recent Customers
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Such a GREAT TEAM there on 4th St in El Centro, CA. So friendly and eager to help. BIG TIME KUDOS to the crew there. Thank Y'all!
Monica Armenta | Expérience généraleGreat Customer service nice people working there
luis valenzuelaExcellent service à la clientèle. Equipment in great condition.
liberto velascoFind a place other than this
Ramona RobinsonVery helpful staff. Easy transaction.
Kevin VolkanLuis was very professional and fast service!! Props to this Uhaul Location on 4th st El Centro Ca 92243.
Oscar MolinaEnsure that customers email is entered correctly. I haven't gotten an email with my contract. This survey is the only email I've gotten from Uhaul. I have no proof that I rented or returned my rental. Still waiting for proof of rental.
shombe willsonOdometer need to be in sight to know miles used.
Oscar MezaI would just recommend to let customer know about doing truck inspection before driving off or let them know they will be receiving text to inspect truck before driving away. I didn't see text until 2 hrs later. Link had already expired.
Mayra Mataa more thorough inspection of equipment would be great for safety. on route to my destination the driver side windshield wiper broke off. it might've been windy but the gust were not strong and it affected my visibility to dangerous levels due to rain and fog. without the wiper I put myself and my passenger at risk. also for the drop off to be the same as i am not a delivery service, the service seemed rushed and they had allocated drop-off to two different location for the equipment when i had requested the same location. only one was sent to me via text message so i was caught off guard when it stated only the trailer was going there. the third person to help me on the phone customer service was nice and inviting to help me resolve this issue.
Brian Mendoza SalazarThe man that assisted us was very educated and gave us an excellent treatment. He was very knowledgeable and best customer vservice. He took his time to explain everything to us. Thank you very much
margaret sauzaI love uhaul and the customer service
Victor VidalStaff was friendly. Very efficient as well.
David HerreraOur drop off location was excellent, very professional and helpful. My compliments to them
James StormsCustomer service was great!
marty pavaoStaff were amazing!
RAFAEL ROMEROI was given a van with a flat tire. I rented this exact van last week and had the low tire signal on as well. However last week it wasn't much of an issue. It stayed at about 56psi. Yesterdays rental was at about the same. I loaded up went to my event and when I went to move the van to park I noticed it was all the way down to 20psi. I was on a time restriction and had already unloaded for an event, I couldn't go back to exchange the van. So I dealt with it, aired up after the ent at 9pm. Woke up in the morning to 8psi. Had they checked the van last week they would have seen the tire needed to be repaired.
Andrea BetancourtNo I have very bad experience it was only me and my daughter and I had to hire somebody to help us the first time I rented the U-Haul they said they don't have any dollies because they were all being used I said really if you have a truck you should have a dolly for the person's to use and he looked at me like I was crazy I guess the second time I rented which was today Friday I got a smaller one cuz I didn't need a big one I told him that I didn't know that this one I rented did not have the ramp and they told me because it was a smaller size U-Haul this is not fair and right especially if you're a woman I know there's some woman that do use heavy equipment but not us I'm 64 years old so I had a higher another person to help us today and he accidentally broke my refrigerator so I want to know what do I do because I want somebody to pay me for my refrigerator that broke and very very bad poor experience that's sad thing about it is that you guys are the only ones here in Imperial Valley or I would never do this again I will be calling that number
Lupe Tabarezexcellent and very friendly staf
Victor MExcellent customer service.
Jose ArreolaS.O.
Salvador PachecoExcellent service à la clientèle.
victor vizcarraQuick and friendly, only took me a minute to drop off trailer very well organized, and professional.
TONY DUSENBERRY+
MICHAEL SOLORIOThe return process was super easy and fast and the customer service was superb!
Bernardo L Beltrancustomer service was excellent no way to improve
WILLIAM MCNEERstaff very courteous, knowledgeable in all areas. Pick up and drop-off were handled with good timing. I picked up a clean and mechanically sound unit (open trailer). Great service and equipment…. Thank you for your service. HH
Heber HernandezCustomer service was excellent
carlos enriquesStaff was professional and courteous. Really helpful service-wise.
Stephanie LaureanThere were no rental dolly’s available which was inconvenient.
Raul ArellanoGood customer service. Ez
William LyonsEvery one was very helpful and knowledge.
Michael murrittaThis location is usually above par, and I am a steady customer but that day I received a truck that was filthy, like maybe it was stolen and retrieved from a quarry or something. Nonetheless, it got the job done!
RANDAL QUICKVery professional staff.
Francisco RojasAgustin was a great help during our move. He is very friendly and knowledgeable. He assisted my wife and I in packing supplies as well as arranging for a trailer to rent. I would recommend his services to my friends and family. Thank you Agustin!
SHANNON HOYTThe truck was given to me with no fuel and the fuel light on. I had to drive straight to the gas station to even make it home. The truck was dirty in the outside from the rain that had happen a week prior. Still i'm being charged extra for i don't what.
Edgar RoqueFast and easy
JULIO CAMACHOMy experience with the employees was great.
Hector LizarragaAmazing rep! Made the easiest part of my moving.
Raymond ListonWhen I pickup the truck it had the check engine on, went back to the office and the employee came out with an OBD and simple erase the code. That did not give me any confidence since I was going to be on the road. When on the raod the check engine light turned on again. I delivered the truck and explained the person the situation. At the end I went over a couple of miles and was charge for it. You cannot be based on the exact miles from point A to point B. Their should be at least 50 miles more. You never know what can happen on the road.
Higinio GarciaI got over charged for dropping the auto tranporterter somewhere else than I said that I would have. That's just not right
Jose CavanzoThere was a mix up with which truck I had rented and they promptly fixed it. Would definitely use them again.
elena montesNothing staff was very friendly, he accommodates my needs and found the right equipment. Excellent service. Drop off was a breeze no issues at all less than 3 minutes. Je la recommande fortement.
jose cesenaExelent servise on ofice and equipment
miguel wongI drove 17 miles and they charged me And I agree with that but what seems unfair to me is that I delivered the truck with extra gasoline and they told me that this is not refundable.
Jose luis Vega cardenasFast, easy and courteous. Excellent service.
Sally DuranThank you to all employees at this location , this time special thanks to Erick , for the good service
Jose SolisReception process was quick and straight to the point.
MARTIN LUCEROGet more help. Had to wait about 20 minutes to get service.
armando diazOnly thing that needs improvement? Is the access to storage.it should be a 24 hour access to you stuff in storage!
victor beltran | Premières impressionsOutstanding. Super fast and efficient.
Ronald MedeirosNo Idea everything was ok staff very helpful in and out in less than 15 minutes they know what it's needed for you to be on the road which the Right equipment just let them know and they will work with your needs.
Julian EstradaExcellent customer service!
GREGORY MoranNothing both employees on pickup and return were curious and helpful and transaction was fast . Excellent service. Thank You
Jon ScottAtencion exelente y rapides
SALVADOR PACHECOJust waiting for my return confirmation or receipt
cesar badilloThe guy was so nice, he understood my problem and told me to report the other place.
andrea ortizExcellent service
carlos abundisStaff are outstanding. They truly care.
Armando QuinteroDuring evening hours the place is dark. Turn on the outside lights. FAST TRUCK PICKUP PROCESS.
emmanuel riveraGive details in the billing, I didn't know what I was paying for. Something + something = this. I had no tabulated amounts, just a price plus tax.
REBECCA JOHNSON-SMITHI pre-paid my storage one week before it was due. I found a large storage unit closer to my home . Same price. Moved my things out but they refused to return $$ due to me. I will not recommended, U-Haul to any one in the future…….
CINDY MCPHETRIDGE | Expérience généraleOther then the hours being that it is to hot in the day and it being a hot place to move everything else very nice staff very nice very clean and organized
Tiffany Arevalo | Expérience généraleMerci.
manuela sanchez | Expérience généraleI was treated with the most utmost respect, especially with my mental condition of anxiety and depression, which I experienced with my move and the few times that I returned to empty out my storage from my unit. The staff were extremely friendly, accommodating and helpful. Thank you from the bottom of my heart.
Ida Attardo | Expérience généraleI would like to say that they only had a 2nd floor storage unit available and there's no elevator.
terraca darrow | Premières impressionsEveryone was very nice and helpful answered all my questions
Tiffany Arevalo | Online Move InI was very pleased with the service I received at Uhaul. They worked with me and helped me completing my contract. They worked with me paying a $50 fee and take my belongings in 24hours. Thank you. Mr Larry Lopez
Larry Lopez | Expérience généraleI had a really bad time. The customer services is terrible and not well trained. I was not treated with respect by Erick an employee from this site in El Centro.
jorge Aceves | Premières impressionsEric had excellent customer service. While Albert could work on his cutomer service. Albert was extremely "RUDE!"
LUIS ALVARADO | Premières impressionsTo get in has been a problem for a month. You guys should have gotten the electrical fix by now.I don't understand why it should take so long
mario quinteros | Premières impressionsEveryone was very helpful
Linda Klaja | Expérience généraleLe doy 2 por que no me dieron la unidad prometida, me dieron uno mas chico, pienso que no es profesional de parte de la compañía hacer esos cambios, y no cumplir con lo prometido, la atención es muy buena y la persona que nos atendió muy amable y profedional….
manuela sanchez | Premières impressionsThe staff at the El Centro Uhaul are very kind, helpful and hard workers very dedicated and caring. They go above and beyond for the customers. They work as a team and have geat customer service skills.
griselda houston | Expérience généraleMembers of the staff were always courteous and friendly
ALONSO CAMARENA GONZALEZ | Expérience généraleU-Haul in El Centro is a good place to shop for hitches and trailer supplies trailer rentals and storages I will continue to do business with U Haul it’s a good place
Kimberly Corfman | Expérience généraleU Haul provides a very good service I will continue to use U Haul in the future
Kimberly Corfman | Premières impressionsThe associate who assisted me was very thorough, knowledgeable and helpful, i will look for his name on the paperwork and resubmit so he gets his credit.
Kerry Kosch | Premières impressionsThe customer service at this location is amazing they met every expectation went above and beyond everything I could ask for everyone that I dealt with add this location was amazing especially Alberto hands down
Kendrick Kramer | Expérience généraleAgustin was an extremely friendly person to deal with, I had the storage unit for about two years and it was a great experience. The prices had to go up for the unit that's the only thing that I don't like, but this is happening everywhere 路♂️
ANGEL YEPEZ | Expérience généraleGood prices
maricela osuna | Expérience généraleMuchos cambios a los precios en los últimos 2 ó 3 años pero aparte de eso siempre fueron muy amables conmigo y me brindaron un buen servicio, también. Gracias!
arlette sapari | Expérience généraleStaff was amazing! Super helpful and super quick to get my unit.
Felipe Vega | Premières impressionsExcellent service à la clientèle
THOMAS DAVILA | Expérience généraleEric was very patient and help. He has excellent customer service skill. I glad will tell my family and friends about your facility in El Centro. Merci.
Laura Moore | Premières impressionsI would not recommend this location purely on the fact that there were multiple unannounced nominal increases to my rent. Also staff was extremely unpleasant, unfriendly, and apathetic every time I need assistance.
Luis Urquidez | Expérience généraleVery helpful staff
Gerardo Garcia | Expérience généraleThere when you need them and professional and helpful tips such as moving carts for ease of movement
ruby enriquez | Premières impressionsI have used UHAUL in en El Centro Ca for storage and other services and i have dealt with both Agustin and Erick throughout the years. They have always provided above average customer service and have been very friendly and approachable. Merci.
ALBERTO LEON | Expérience généraleCustomer service staff were kind and helpful storage was secure I like that.
rosa corona | Expérience généraleTodas las personas que nos atendieron fueron muy amables nos isieron sentir bien muchas grasias por sus servidos att.Saul Marin
Maria HernandezMarin | Premières impressionsStaff was very friendly and fast giving me a storage and recieving the truck. Thank you very much
Marcia Avellaneda | Premières impressionsThe gentleman who checked me in was great! Showed me the unit, answered all my question, offered a water and was making friendly chat.
martin fritzsching | Premières impressionsGod bless you
Isaac pedroza | Expérience généraleStaff super friendly and helpful.
Elizabeth Sam | Premières impressionsGreat staff, always ready to help. I will always recommend this place. =)
Gabriel Paduavelez | Expérience généraleThe only issue I had was I moved out of my units (2) on the 2nd of June. I had just paid rent on the 20th of May, but I couldn't get a refund for the time I was early. My situation didn't let me use the whole month I had paid for. That's the way it goes.
nancy fox | Expérience généraleThe manager I think his name is Augustine was very nice, helpful and professional All employees I encountered were very nice.
LINDA BISHOP | Expérience généraleAll went well.
William Harmer | Expérience généraleAlways great customer service when needed.
Maria Casillas | Expérience généraleAll went well from pickup to drop off
LINDA BISHOP | Premières impressionsGood service👍
Jorge De Leon Perez | Expérience généraleGreat experience. Convenient, clean and friendly staff. Good value for the money!
Mistelle Abdelmagied | Expérience généraleEric and Mario were great, especially Eric who was always willing to help in any way he could. Very satisfied. My second time renting space at this facility in El Centro.
Melvin Shirer | Expérience généraleYour staff is always very friendly and willing to help and they display great knowledge of the different services you have to offer. Thank You!!
Raquel Aceves | Expérience généraleGood service!
SERGIO ESTRADA | Premières impressionsWould absolutely use again.
KARMAN KLEINSCHMIDT | Expérience généraleExcellent service!! the person who helped us was helpful, very friendly and explained everything very well
alejandro banuelos | Premières impressionsNot enough room choices and it’s hard to get to the room entrance.
PEDRO MORENO | Premières impressionsvery good no complaints.
mike bogart | Premières impressionsIndoor facility was clean, hallways well lighted. Never had a problem accessing my unit. Light inside the units would be good. Good storage experience. Merci.
rangel ortega | Expérience généraleEveryone was awesome, I highly recommend this shop they are great.
Daniel Wilkinson | Premières impressionsgreat service
Tom Saputo | Premières impressionsMe gusta tratar con ellos.
doris cervantes | Expérience généraleExcellent staff and clean gacility
MARTHA HICKS | Expérience généraleGood.
Gustavo Ferrer | Premières impressionsLuis Moreno was very attentive to my situation, and I do appreciate it.
Guy Faiette | Premières impressionsManager and Erik very helpful
Melvin Shirer | Premières impressionsBuena atención al público Gracias
doris cervantes | RéservationAgustin was amazing helping menout every step of the way with my storage needs, you need more employees like him
Mariana Juarez | Expérience généraleWould be great to have 24 hour access or at least later access. Not everyone works 9-5. I found hours to be my only issue at times.
Brent Brugman | Expérience généraleGreat employees, very helpful. Wish the facility allowed after hours access like other uhaul facilities, otherwise was a great experience!
christopher means | Expérience généraleGood customer service...
Oscar Rodriquez | Expérience généralegood use of old truck boxes. just a but expensive though.
BOB MACDONALD | Expérience généraleHelpful staff
diana ponce | RéservationThe guys working were Always so kind and helpful!
Morgan Gutierrez | Expérience généraleVery helpfull staff
KYLE MCPHETRIDGE | Expérience généraleI rented a 10 foot truck. 24 hours. I get there This rude punk.Tells me to shut up calls manager. Gives me a 24ft. So I store the stuff there.can't afford it. You sell everything and I owe you 1000.
Gary Wild | Expérience généraleMy storage was broken into and I was unable to get back anything that was stolen. Surveillance is a must if it is not gated and secured.
chantel moe | Expérience générale