Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off was 100 times better than pick up. The person was knowledgeable and friendly. Location was a breeze getting in and out. I will definitely deal with them again
Lisa Wamsley
Évaluation :
2
Horrible experience, not the 19,95 that is advertised. Also had to pay 6$ because I went over the alotted miles. The employee offered me my receipt and I told him no because I didn't want to remember my U-Haul experience. Will absolutely be the last time I use this service.
gary meloy
Évaluation :
3
Le client n'a pas laissé de commentaire.
Alexandrea Moore
Évaluation :
4
Le client n'a pas laissé de commentaire.
BATHSHEBA BLACK
|
Premières impressions
Évaluation :
4
Vehicle needed plugs changed did not notice until we started driving it. Kept trying to stall each time we came to a stop. The steering wheel had a lot of play in it. The exhaust also needed fixed when we returned the vehicle we told that location all the things that was wrong with it so hopefully that place would be able to fix it. I should've asked for a refund..
Darcy ayers
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtney Mearns
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne Lucas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna Laderach
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne Lucas
Évaluation :
5
The staff was awesome
pat coburn
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Clegg
Évaluation :
3
elkins location does a good job
Robert Gregory
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAUREEN Baldauf
|
Premières impressions
Évaluation :
5
Efficient service, clean equipment, easy return process through app done after hours. Merci.
Ardel Gorospe
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne Lucas
Évaluation :
5
Everything was ready and in very good condition.
Sebastian Barbarito
Évaluation :
5
The guy that signed us up was very helpful and compassionate.
Ronald Carpenter
|
Expérience générale
Évaluation :
5
I can't think of anything
KELLY LYNN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yvonne Lucas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Kilgore
|
Premières impressions
Évaluation :
5
Great place! I will use them again in the future!
Aaron Harlan
|
Expérience générale
Évaluation :
5
Very clean and organized. Made moving simple and hassle free. Fortement recommandé!
Buddy Hedrick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Racheal Skidmore
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
christina bible
Évaluation :
5
Unfortunately, I drove the van in a snow storm and the state had not plowed the roads. I would rather drive with rough tires in the winter in West Virginia. All season tires are not appropriate to drive a van on slick roads. Thankfully, I was able to keep the van on the road without an accident, but I had to drive a lot slower than I had hoped to.
Stephen Herron
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Thompson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa White
|
Online Move In
Évaluation :
5
Can't say enough about how nice the facility was as well as the staff. What a wonderful experience! Merci
LORI FISHER
|
Expérience générale
Évaluation :
5
The staff at the Elkins office is always nice and friendly and ready to help.
STEVEN JACK CURRENCE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Crummel
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOPHIA BLACKSHEAR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ann toles
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chad Baxter
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold Bennett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kedron Elliott
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Currence
Évaluation :
5
It was great & clean , safe . Thank you all
Integra Pettus
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn cooper
|
Expérience générale
Évaluation :
5
No issues, everything went well.
Lester Pritt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erika May
|
Expérience générale
Évaluation :
5
This is the only location I want to go to
KELLY LYNN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorsey Thacker
Évaluation :
5
Le client n'a pas laissé de commentaire.
eric howdershelt
|
Expérience générale
Évaluation :
5
Jimmy was great to work with and super helpful!
BEN SHAFFER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Kildare
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pam Shaffer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Phillips
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla Poling
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cassandra Wendall
Évaluation :
5
Very impressive and fair price. Super clean and user friendly
Vicki Hawse
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ann toles
|
Premières impressions
Évaluation :
4
We had no issues, went well
Lester Pritt
Évaluation :
5
Very pleased.
Buddy Hedrick
|
Online Move In
Évaluation :
5
Very pleased.
Buddy Hedrick
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holly Hedger
|
Premières impressions
Évaluation :
5
Fast and great service and $$
Jeffery Hollen
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
RODNEY GAIL TALLMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT BRUCE HAMMER
Évaluation :
5
Le client n'a pas laissé de commentaire.
james posey
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Wendekier
Évaluation :
5
Lyz and Jim were both very helpful knowledgeable and just all-around friendly and kind
BARBARA ELAINE
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Gainer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Kopach
Évaluation :
5
Breaks on the truck were starting to click when depressed and they acted like maybe one of the breaks were trying to lock up. I notified the lady employee upon returning the truck.
KELLY LYNN
Évaluation :
5
Great experience! Friendly staff.
Samuel Sarmiento
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela Huffnagel
Évaluation :
5
The truck was new! 2100 miles on it. I can't say anything bad about the truck. I reserved the truck and the salesman on the way out to get the truck said anything over the 100 miles would be 0,49 cents per mile when I looked at the receipt when I got home they charged me 0,69 cents per mile. I called in to talk to someone the person on the phone told me a manager would call me and I haven't heard back from anyone in a couple days! When you check out they have you sign electronically before you see the itemized receipt!! I suggest you ask to see an ITEMIZED RECIEPT BEFORE SIGNING ELECTRONICALLY !!!! YOU HAVE NO IDEA WHAT THE CHARGES ARE SIGNING FIRST!!! AND DONT EXPECT SOMEONE TO CALL YOU IF THERES A PROBLEM AFTER THE FACT THEY WONT CALL !!
Wayne Reeves
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ernest Meadows
Évaluation :
4
Le client n'a pas laissé de commentaire.
Telesha Hayes
Évaluation :
5
Really a top-notch climate controlled storage solution. The staff and management always are there to answer a question or answer the phone (important!). Easy access points. Very clean. Even the bathrooms are a nice place to sit and ponder your next move.
GREG ICE
|
Expérience générale
Évaluation :
5
I was charged $7 for returning to a different location even though it was the correct location. Other than that it was great
Cynthia Walker
Évaluation :
5
Everyone is very knowledgeable and friendly.
Brent Noel
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Scott
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Kisamore
Évaluation :
5
Le client n'a pas laissé de commentaire.
tammy chapman
Évaluation :
1
They said I had roaches when I didn't you can even go check the storage unit and won't find a think
HEATHER NICOLE Cox
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Kisamore
Évaluation :
5
Everything was perfect. No improvements necessary.
Paul Smith
Évaluation :
3
They started charging a card and I didn't know why until I called them to see what was going on
HEATHER NICOLE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Lambert
Évaluation :
5
We have used Uhaul services all over the US and without a doubt the team at the Elkins, WV location ranks at the top. The facility itself is impressively maintained along with the trucks and the personnel are efficient & friendly.
MELISSA BOLOSAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Roberts
Évaluation :
5
Le client n'a pas laissé de commentaire.
liz hawkins
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Fuentes
Évaluation :
5
Le client n'a pas laissé de commentaire.
michael noel
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISE ARMENTROUT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Scott
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rachel Jones
|
Expérience générale
Évaluation :
3
Dropping off was extremely easy. I traded the box truck in for a van. The van that I was given was not cleaned. It had garbage in the interior. The smell of cigarettes was so overwhelming. I was given odor band to spray inside the cabin. So far it is not working. I also use my own personal febreze and that is not cutting through the cigarette smell.
Vanessa Halifax
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anna Laderach
|
Premières impressions
Évaluation :
5
Safe, secure ,clean and convenient .
vickie Mosher
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HEATHER NICOLE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Kisamore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla Wyatt
|
Online Move In
Évaluation :
5
Barb was exceptional, she was very patient ,knowledgeable and went above and beyond to assist us.
Elbert Cooper
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hillary Hasson
|
Expérience générale
Évaluation :
5
I rented a small, climate controlled inside unit. It was super clean and access was much easier than I thought it would be. Pull up to the front door and load up your stuff on a cart provided by U-Haul, wheel in and unload in a clean, dry climate controlled area.
Dawn Presciti
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew Condra
|
Online Move In
Évaluation :
5
Wonderful service, clean and dependable equipment
Cori Anello
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Kisamore
Évaluation :
5
Amazing, incredible clean, everything is easily accessible
Roberta Lantz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyndal Howell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha Smith
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
Hilma Parks
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Cimino
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayla Taylor
|
Expérience générale
Évaluation :
5
Amazing facility and super helpful friendly staff!!!
Raiann Karl
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER WHITE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
George A Studer
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Darlena Rundle
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roberta Lantz
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
SUSAN PLUM
|
Expérience générale
Évaluation :
5
Great experience!
Aaron Harlan
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAUNTAE HOLLOWAY
Évaluation :
5
Your representatives (didn't get their names) were very polite, efficient, and fast. The trailer was uncoupled, inspected, and stored in a jiffy. No hassles, just friendly people.
chris merillat
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher White
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Kisamore
Évaluation :
5
Great service, uhaul person was very knowledgeable on the needs and in and out with no snags. Had the trailer back in less than 3 hrs and mission accomplished.
Grover c Jackson Jr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Simpson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Philip Riggleman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alecia Underwood
Évaluation :
5
Jeremy and Liz are great people and I will recommend them to anyone.
Jay Abell
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
matt leech
Évaluation :
5
Stay awesome !! The staff at this location is great !!
Yvonne Lucas
Évaluation :
5
Jayson at front counter was absolutely amazing.
STEVEN FINCH
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alecia Underwood
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian kisamore
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN KILGORE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara Koontz
|
Premières impressions
Évaluation :
5
Always an easy rental & good experience at this location.
richard weisel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rigel Richardson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Biller
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK ELBON
|
Expérience générale
Évaluation :
5
They are always so nice and helpful
Teresa Roberts
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Wood
|
Expérience générale
Évaluation :
5
The staff on site at the time of my move was extremely helpful and patient. He answered all my my questions efficiently, walked me through confusing steps, as well as showed compassion. I wish I knew what his name was. He was great.
Michelle Bailey
|
Online Move In
Évaluation :
3
Would have considered keeping it but to expensive 🫰 $103 a month is to much.
rodney dye
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Noe Martinez
Évaluation :
5
They are very nice
joann pudder
Évaluation :
5
Make sure you support the franchise!!
John Boskovic
Évaluation :
4
Aucun
richard nemes
Évaluation :
5
Nicest Uhaul location I've ever been to, they had everything ! Very nice people also.
richard weisel
Évaluation :
5
Staff were very nice and move in so easy
Molly Whalen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Boskovic
Évaluation :
5
This is the best storage and uhaul rental I have ever dealt with! We have moved 15 times. Yes it thats right. We have used storage facilities 15 times. We are pros. Never dealt with such a professional, mannerly, helpful group. So glad they are in Elkins.
barbara pedraza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert Arborgast
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Fuentes
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Kisamore
Évaluation :
4
The gentleman who did the labor was very nice and very helpful. Thank you very much!
Justin Bailey
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katrina December
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darnell Camper
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
star allen
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frances Forand
|
Online Move In
Évaluation :
5
Thanks for being there in my time of need...It's not the first and won't be my last time I use your company.
TIMOTHY HIGGINS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy Kisamore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas McGahan
Évaluation :
5
The manager is awesome and very helpful.
Jay Abell
|
Premières impressions
Évaluation :
5
The service was great, the install was done professionally (everything wire tied up in place and neatly done) Everyone that I talked to was very friendly and helpful. My only feedback would be that a waiting room or a comfortable place to wait would be an upgrade.
Brian Opfer
Évaluation :
5
Very helpful
LINDA LANE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK ELBON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heywood K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorsey Thacker
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Gilbert
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert Simmons
Évaluation :
5
I really enjoyed the gentleman on the phone he was polite and very helpful. He mentioned that I could do it online because I needed to talk to my spouse and see which size unit we needed. So I really do appreciate his patience and his time going through giving me the prices and sizes. He was excellent. Overall I had a wonderful experience.
Nicole Lambert
|
Online Move In
Évaluation :
2
Instead of charging me after telling I would get a credit, and you don't follow through even after 2 different phone calls. I had no issues until I realized you double dip. Not cool
shannon satterfield
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen Cade
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Gawin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don Ester
Évaluation :
5
Very professional explained everything to me in great detail. Even walked back with me to help me find my storage building and shared it to me. I'm using one of their locks and they're putting it on my bill for next month. I had one but I only had one key. But they are very friendly and explain everything.
Paul Monroe
|
Premières impressions
Évaluation :
5
Thank you for your understanding during a family medical issue. Your understanding of the matter made it seem like talking with someone who cared rather than a suit behind a desk. Means a lot, didn't go unnoticed.
Linda Nelson
|
Expérience générale
Évaluation :
5
Need the price little bit lower.
johanna huffman
|
Premières impressions
Évaluation :
1
Yesterday,2/25/23, I arrived at your storage facility. There was a young man standing outside smoking by the main door. As I was looking for my code to open the door, he explained I had to first go to A12, then return to the second keypad and put my number in. He then went inside as I moved to door A12. I typed the code into door A12 and then down the side walk to the next door. There, I repeated the code entry. The door did not open. I repeated the process again in the cold sleeting weather with no success. I proceeded to the empty office and explained to the young man that I was having a hard time getting into the building via keypad. He immediately sounded angry by his loud and abrasive tone. He repeated the directions to which I responded that i had followed those directions. In his aggravated tone, he repeatedly hit his hand on the counter in a cutting motion. At this point I informed him I was not going to deal with his attitude and him waving his hand in the air to me. I requested the storage be discontinued. He then stated "I don't know how much simpler I can make this" and repeated the steps again. I again told him to cancel my rental because of his behavior. I still do not know why the code would not work after entering into the keypad as instructed. Maybe it was the wrong code? Maybe it was a computer glitch and was deactivated? I don't know. Instead of getting up to assist me or checking the codes to ensure they were correct, your employee attempted to bully me into thinking I had not followed the correct directions. This was not the case. Because of his actions or lack of action, you have lost a costumer. Thank you for your time. Rachael Baumgardner
RACHAEL BAUMGARDNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Humphrey
|
Premières impressions
Évaluation :
4
24 hour access needs to be available upon making the agreement
Hilma Parks
|
Online Move In
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jeff Kisner
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph bohon
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
James LAWRENCE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chasity Simmons
|
Expérience générale
Évaluation :
2
Everything was good but l rented 2 units but didn't need them for a couple of days and was told if I didn't need both I could get refunded
Not true
Paid for 2 units
TIMOTHY CHARLES NASH
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyra Wood
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris LaCosse
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
claudia washington
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Destinee Isenhart
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAULA KRISTINA TAYLOR
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jared Johnson
|
Expérience générale
Évaluation :
5
It was real easy to load and unload my stuff
Also liked pulling into garage , easy access.
derrick armstrong
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Falletta
|
Online Move In
Évaluation :
5
They was very nice and friendly and helpful
Genny Hawkins
|
Premières impressions
Évaluation :
5
I have been a customer at this facility since it opened. I have watched it grow and flourish into such an amazing asset for the community. I also have had the pleasure of meeting all the employees. Everyone from high management down has been very helpful, professional and welcoming. They were always available to help me and so accommodating beyond anything I could have ever expected. I highly recommend Elkins Uhaul and Storage!
Diana Kline
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
heidi kessler
|
Expérience générale
Évaluation :
5
Everyone was nice and helpful, we would definitely use them again if need be! Thank you all for all your help! Happy holidays! ☃️
Kristene Chewning
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
joann pudder
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brandie smith
|
Expérience générale
Évaluation :
5
Answered all of our questions. Very quick and easy process. Very nice and clean facility.
john mccoy
|
Premières impressions
Évaluation :
5
Very nice and a simple quick process.
lidy Michaels
|
Premières impressions
Évaluation :
5
Very clean, secure, and convenient. Options were given to me that best suited my needs. Je la recommande fortement.
Mary A Post
|
Premières impressions
Évaluation :
5
This is the best facility I have ever rented! The best service too. If I ever need a uhaul or rental again, I will be back. Thank you!珞
Julia Daft
|
Expérience générale
Évaluation :
5
This facily is very clean and well maintained. Always the staff has been helpful. Will recommend to everyone.
radhabai chandran
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy S Sears
|
Online Move In
Évaluation :
5
Moving is a stressful and often painful experience. The UHaul folks were fantastic and took away the stress part. The storage unit is perfect and the facility is spotless. The truck was ready to roll in less than ten minutes after walking through the door. All aspects of this facility get the highest marks from me and will be recommended to everyone. Thank you again!
Jerry Pingley
|
Premières impressions
Évaluation :
5
Casey and Liz were both excellent customer service representatives and pleasant.
debra king
|
Premières impressions
Évaluation :
2
Although "No" was selected for numbers 4, 5 and 6 above, it should be noted that these were not "No" all the time. During the period of time we rented from u-haul, we had varying degrees of staff interactions, and varying experiences with cleanliness and maintenance of the facility. On multiple occasions over the most recent 3-6 months interactions with u-haul staff members were short, unfriendly and unresponsive. Leading up to our vacating of the 3 units we occupied, the general manager-Jimmy Kissamore-was left 3 messages with staff member Liz asking for a return call and one was never received. Additionally, three messages were left for regional manager, Marc Arnold, with no return call. Simply due to the lack of customer communication, I would not recommend others utilizing this location for their moving and storage needs.
Youth Health Service
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
travis scala
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas Casto
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Simpson
|
Online Move In
Évaluation :
5
Facility was nice and the staff were even nicer! Sure hope it stays that was.
David Frazier
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tory Kopp
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Gainer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Harlan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
heidi kessler
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Darnell Camper
|
Expérience générale
Évaluation :
5
This facility was very well maintained and clean. I would recommend
sherri Collett
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taylor Gerard
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAMUEL ROLLE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sean madden
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ALEXANDERRYAN HODGES
|
Premières impressions
Évaluation :
5
I wish all storage places were as nice as this one. It was clean, affordable, accessible 24 hrs, and the staff was beyond excellent. I've gone there in the middle of the night before and felt safe. The staff would go out of their way to help you. I once accidentally left some things outside of my bin and didn't realize until I was an hour away. I called the next day, and the staff held the things for me until i could get back the next day to pick it up. If I ever move back to the Elkins area again, I'll definitely go back. Thank you .
Bonnie Shawyer
|
Expérience générale
Évaluation :
5
Matt was Extremely Helpful and Courteous! Explained Everything in Detail!!! GREAT!! Person to Deal with Sincerely, Glen T. Schoonover
Glen Schoonover
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Staud
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
steve toney
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jessica Thompson
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
tammy smith
|
Premières impressions
Évaluation :
5
There's a little construction at entrance, but staff is attentive and helpful, assisting me with key code entry when I was too sleepy to figure it out on the first few tries. Merci!
Kathleen Jones
|
Premières impressions
Évaluation :
5
All the staff was especially helpful very courteous and was always good about answering any questions I had the overall experience was wonderful the process of getting the rental unit started was effortless and very quick I was very surprised at how smoothly and quick we were in and out again excellent staff
melinda Taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
star allen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy Sharp
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lillian Worrell
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
douglas Kohl
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sherri Collett
|
Premières impressions
Évaluation :
4
Only issue was damage to door of 1 unit that made accessing a challenge.
annae banfield
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bret Rosenblum
|
Expérience générale
Évaluation :
5
Awesome staff and extremely clean
Will recommend to anyone needing storage
wanda vazquez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT KERNS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry Paul
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sunny cahall
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
peter valk
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jillian Inglese
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula Richardson
|
Expérience générale
Évaluation :
5
Thank you Jimmy for all your help!
Philip Bowers
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
paul blake
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Feliciano
|
Premières impressions
Évaluation :
5
Excellent customer service, very well explained directions to get to our unit, provided us with everything we needed, quick and easy process.
Chelsea Riley
|
Premières impressions
Évaluation :
5
My friend James Kisamore works at uhaul in Elkins, WV and recommended that I use your business bc It's climate controlled and a secure place to store my belongings. I can't thank him enough!!!! I will definitely be recommending uhaul to anyone needing a storage unit.
Hildie Williams
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Harlan
|
Premières impressions
Évaluation :
5
Your Employees Liz and Jimmy were so kind and very helpful. They are easy to talk to and they understand what you need
missy Anello
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARCUS ROYSTER ADKINS
|
Premières impressions
Évaluation :
5
Facility was nice and clean. Employee was very helpful and efficient.
Brian Boyles
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frances Frazer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amelie Ellifretz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
don green
|
Premières impressions
Évaluation :
5
So clean and nice!
marilyn kesling
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELISSA ENGLE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen Currence
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nellas Eidell
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha Oldaker
|
Premières impressions
Évaluation :
5
Great facilities and friendly staff
MARTINWILLIAM WALKER
|
Expérience générale
Évaluation :
1
If a renter for whatever reason is unable to get the padlock off the unit. Uhaul staff should be able to provide bolt cutters to cut the lock off. And even assist in cutting through the lock. Instead of telling the customer if you damage the doors in any way you are responsible. So a locksmith came and in 5 seconds used bolt utters to cut through the lock. And yes in case you are wondering. There was no damage done to the uhaul door.
jim day
|
Expérience générale
Évaluation :
1
No prorating. A full month charged for one day of storage. Charged for a 2nd unit that I never used. Staff is all lazy and rude(including the general manager). Units are on autopay, yet when I showed up to clear out my unit, It was locked out for nonpayment(my credit card WAS charged). This place is a ripoff. I would ever use this facility again. I will be posting on Facebook and informing everyone I know of my unpleasant experience at Uhaul of Elkins WV.
DANIEL TOLSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy Burgess
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eddie Enriquez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rachel Paynter
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Virginia Haverick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EARL JUNIOR VEST
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandra gosnell
|
Expérience générale
Évaluation :
5
Best place I've ever used in all ways. Security, cleanliness, etc.
vickie Mosher
|
Premières impressions
Évaluation :
1
Your attendant behind the counter was a total Jack a** If it wasn't for going to jail I knock his a** out
Johnathen thompson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
steven rutheford
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shirley daniels
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
christina rosier
|
Premières impressions
Évaluation :
2
Only two areas to access inside. My units have two sets of doors within 50 feet that could be utilized to access storage area. I had a 24 ft uhaul Packed full and had to carry all items down numerous aisles and around three sets of storage unit sets. The distance from the truck to my storage unit was ridiculous. When questioned Jim Kisamore was less than cordial, and yes I was very upset because I asked before renting if I could drive up to the units or did I have to pack everything in, and was told I could drive to the unit. Another person unloading was not happy about the lack of convenient access also. A key pad at the doors in the far left unit area would be greatly appreciated. One of the bay doors was damaged so the manager shut the entire unloading station down but even at that, the distance from there to the 12## units are not at all convenient and I have 2 10x10 units packed full. I am not looking forward to having to move my stuff again. Again, I implore you to offer access through the doors already there in that area. The other downfall is there is no ceiling in the units, everything will be dust covered.
MELINDA LAMBERT
|
Premières impressions
Évaluation :
5
Thank you !! The storage units are very nice and i didnt have to stress about anyone breaking into my storage unit and taking my things so that was a relief . It is a very safe place to store your stuff and if i have to get a storage unit again i will definitely go back to u haul place!!! The people was very nice and helpful and walk you through how to get in for the first time and help after if you need it! I would recommend uhaul to anyone that asks about storage!!
Breanna Ford
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Kalar
|
Expérience générale
Évaluation :
5
Female associate top customer service👍🏼👍🏼👍🏼
SHEILA K CROSS
|
Premières impressions
Évaluation :
5
Rent your storage unit at U-haul today!! The Best units in this area .
kenneth vance
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taneka Rolle
|
Premières impressions
Évaluation :
3
Wild have rated higher but felt it was a bait switch when unit size booked in march was not available snd had to rent more expensive larger unit.
Virginia Haverick
|
Premières impressions
Évaluation :
5
I haven't always have good dealing with u-haul, but the Elkins, WV store is an exception. The staff is always helpful and willing to go the extra mile.
Bonnie Shawyer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
phyllis mallow
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bertha Gonzalez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rob Harrison
|
Expérience générale
Évaluation :
5
Great!I never had a problem.The instructions were easy to follow.The facilities were impeccably clean.This includes the storage unit itself.
Rebekah Durham
|
Premières impressions
Évaluation :
3
The only issue that I had was my key cards never worked. They would issue me new ones and they still would not work during a return visit.
Ronald Bosley
|
Expérience générale
Évaluation :
5
Great facility and friendly staff. Got a little turned around with the location of the loading dock and after hours checkin, but all was good in the end!
Andrew Jones
|
Online Move In
Évaluation :
5
Customer service was excellent! The staff was very helpful and , in general, very, very professional.
RODNEY MOLIDOR
|
Expérience générale
Évaluation :
5
Very friendly and helpful
David Eriksen
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
George A Studer
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandra gosnell
|
Premières impressions
Évaluation :
5
more than I had expected. thank you
RODNEY MOLIDOR
|
Premières impressions
Évaluation :
5
Very helpful and very nice people
Joseph Kalar
|
Premières impressions
Évaluation :
5
Iv had several storage units and this one was superior to all others
michael brooks
|
Premières impressions
Évaluation :
5
I couldn't have been more satisfied.
terry kerns
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brittainny Renee Toms
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bertha Gonzalez
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
dave harper
|
Expérience générale
Évaluation :
4
Above Average for now, I've only been using for a week. We'll see how it is after a few months.
jimmy hutzell
|
Premières impressions
Évaluation :
5
I am a displaced college student, and I utilized the free 30 days of storage that U-Haul offered to us. It has helped me and my fellow students immensely, and I will forever be grateful for the help in this time of need.
Kaylee Wagner
|
Premières impressions
Évaluation :
3
The girl I originally talked with was very helpful. The guy who was working on Sunday wasn't very helpful. HE told my daughter that he could not find the reservation even with the emailed reservation number. After several attempts he was finally able to find it. Very frustrating to have to deal with that kind of incompetence.
Anthony Holt
|
Premières impressions
Évaluation :
5
Very well maintained
Tabitha Hutson
|
Online Move In
Évaluation :
5
I used 2 of these to get moved across country. They worked great, the 27 v10 truck I had was much better than the v8 my wife drove. Both pulled cars and got us into storage then home. Thanks uhaul.
Pearle Keith
|
Expérience générale
Évaluation :
5
Brand new CLEAN Facility with eager to accommodate young staff
Michael Wood
|
Premières impressions
Évaluation :
5
Very professional. Great customer service.
brandy crawford
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.