Saffl we're great
Charles Taylor | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Elmwood Park
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service Guys keep up the good work
norma parboosingh | Expérience généraleBien
MAHMUD SALEM | Premières impressionsI arrived at facility and could not figure out where my unit was, there were no unit numbers outside the building. Also did not realize you have to key # in 2 different places. Once I found my unit it had a tag thar it was reserved so I tried calling the number outside the building and left message and to this day no response, so I took the tag off and places my things in the storage hoping that it is my unit. Horrible experience wasting time looking foe the unit, figuring out how to get in and then seeing a tag that it was reserved and no one to contact. The Saddle Brook location kept putting me on hold when I called, plus no call back from the number posted outside the unit.
Yudelka Guzman | Online Move InThe staff here is very helpful and understanding. Thanks so much Alex Green and his staff may God continue to bless and keep you all in perfect peace.
Julene Williams | Expérience généraleThat it was far
donald Chishoo | Premières impressionsUhaul never fails!! Very convenient! Clean! And organized! Hassle free! Uhaul truck rental and unit rental in SaddleBrook NJ for the WIN!!! Thank you!!
Esther Wallace | Premières impressionsLoved how they handle professionally
Volton Jones | Premières impressionsAlex was great help.
Charolett Mayoral | Online Move InAlex green was very helpful in helping me choose which size unit my property will fit in. Definitely will be back when needed again
Jason Sterachan | Expérience généraleY
Daniel Marte | Online Move InThe people who work there are very helpful and friendly
Chinta Ramcalian | Expérience généraleIt was great and Alex (manager I think?) is very helpful my only issue is the price I would maybe look else where just off of price
ASHLEY ROBINSON | Expérience généraleAmazing and thank you again .
REY GENOVES | Expérience généraleI'm a little sad about the size of the unit I wish there were a clearer way to know exactly how small it is. Also wish it were easier to upgrade the size since I get out of work late but overall it's very nice and I love everything else. Little difficulty getting in since I had to check in at one building and go in to another but it's great once you get the hang of it!
Amandamiguez Filpo | Online Move InAlex Green was a huge help. Kudos to him and his staff.
GAIL NOLTON | Premières impressionsAMAZINGLY EASY AND FAST FRIENDLY CUSTOMER SERVICE
REY GENOVES | Premières impressionshassle free experience, highly recommended! was a surprise to learn that storage was free for a month after renting a truck!
JORDON CHOW | Expérience généraleAlways a positive experience and the young lady at the front desk Anaiyah? Extremely knowledgeable and professional. Great job!
Malena Akers Santiago | Premières impressionsVery professional staff
Morris Stoddart | Expérience généraleVery professional staff
Morris Stoddart | Premières impressionsMice poop on everything ..not 24 hour facility ....glad to be moved out
shane ippolito | Expérience généraleAlex and Aniyah are amazing
Brian Neill | Expérience généraleFriendly and very helpful I would recommend this service and I would use again as well
Christopher Mcmanus | Premières impressionsOffice is not at the same location and driving back and forth is a hassle
Samantha Greenwald | Expérience généraleVery Helpful with check in / move in. Communication a plus. Great with assisting OTP to assure smooth Check in!
Alessia Atkins | Premières impressionsThe young woman at the counter was efficient and friendly. Anaiyah was on her own but was able to juggle several people at once and was very professional. Thanks Anaiyah
holley albaraet | Premières impressionsEstoy super agradecida con todos los empleados. Son unos angeles, muy profecionales, excelente servicio.
Anna Santana | Premières impressionsWell lit, nice and clean. My issue were the mice. I noticed there was rodent poison placed in the building and it's hard to get full control of the mice situation if people are storing items that attract the rodents. I would give the facility, on a scale of 1-10 (with 10 being excellent). I'd give it an 8
Cheryl McCutchen | Expérience généraleNever received a close out document
ken kappler | Expérience généraleMuchas gracias 👍
Luis CELIS | Expérience généralePoo courtesy and business skills....every time u call when an employee picks up they mumble real fast basically telling u to hols on and never come back to the phone. Very unprofessional !!! Would rather take my business elsewhere
ROGER MAULTSBY JR | Premières impressionsmy unit was locked and had to be switched found it very hard to find my unit had to call for help because the directory doesn't tell you what building to go to if your in the wrong building
Misael Hernandez | Premières impressionsVery nice people working behind the desk in saddle brook
ahmed gad | Expérience généraleTerrible customer service
Emily/ Miguel Rodriguez | Premières impressionsVacated the unit the day before the payment was due and followed all instructions on how to inform UHaul that the unit was empty. On top of that I call several times to confirm that everything was fine. I was bounced around multiple times and waited on the phone for over half hour every time. After I was told that everything was fine by several people, UHaul charged me another month's rent. Totally unreliable.
Tony Miro | Expérience généraleThere were always problems with billing changes that were put on my bill always a run around to find out what the changes were for no one had answer I was charged almost 150 and no one really had an answer I was charged for a unit that I no longer had then 100 for some fee no can really tell that happened over 6 months ago this was the worse place to have things at and I’ll make sure no one I know goes there for anything
Christopher Pagan | Expérience généraleI called to request my Ubox to empty it from storage a week in advance. I was told I would receive confirmation of when I could access it 24 hours the day before I planned to empty it. I heard nothing 24 hours beforehand so I called myself to confirm and they said I could arrive amy time from 9-5. Next day I receive a call to make an appt to empty it, I requested 3:30 and was told it would be available for me to empty at 3:30. I show up at 4 and the box is not outside for me. I call and they say the appointment was supposed to be made 24 hours in advance which it was made a week prior. The manager needed to come and said she would be there in 15 mins. 20 mins later I call because she isn't there. It was incredibly unorganized and I had to wait in parking lot for 30 mins which was a waste of my time when trying to move, and having to call frequently was incredibly annoying. Definitely not doing a Ubox ever again
Catherine SmithI’ve never utilized storage before so I have nothing to compare my experience to, but I have no particular complaints.
Chevon Gray | Expérience généralePlace is very taken care of. Restrooms could be more taken care of. The huge rat traps freaked me out in the beginning but in the 2 months I was there I didn't see any new evidence.
Eddie Prins Jr | Expérience généraleSlightly disappointed that fees aren't prorated, but the service was great. Will come back if need be.
Pedro De La Rosa | Expérience généraleEmployees a very courteous friendly and helpful
Mercedes Loveras | Premières impressionsFacility was extremely rat infested. We actually saw the rats running around . there was droppings all over my items. We had to throw out a lot .I will never use this facility again.
Sheldon Virgil | Expérience généraleI lost a lot of my properties and don't recommend to anyone to used your store.
Ramon Florimon | Expérience généraleThe unit flooded and the insurance was useless ans a ripoff.
Thomas Hussey | Expérience généraleI couldn’t get to my storage when I needed because of some server failure and they had to register me allover again… there should be some second option how to get in when something like that happens… i needed something that night it was important and nobody was there to help me with that… even tho i called managers numbers placed on the door, nobody answered… that was bad experience… sorry
Vladimir jr Vasil | Expérience généraleGreat service
ISHMAEL MADIEHA | Expérience généraleI really like the storage unit but I think it’s overrun by mice too much evidence all around
Eddie Prins Jr | Premières impressionsMerci
Jennifer Eason | Expérience généraleSpeaking with the uhaul company in general was great; they were very helpful and everything went smoothly. The issues we had were at the Elmwood location where our boxes were being stored after the move. One employee we talked to must have been new because he didn't know much of anything. He was very nice but made our experience frustrating. He first could not locate our boxes and kept telling us that he can't find our order. Then he accidentally cancelled our entire second move, so when we showed up to empty our uhaul boxes with our movers, there was a lot of confusion on where our boxes were and getting access to them. I think the location just needs to train the employees better or have them ask for help when needed. All in all, everything worked out so would use again
Nikitha YerramStaff was great. General manager extremely professional. My experience not her fault at all. In fact she's better then the last one you had. She is always available. Just extremely upset that I found a dead mouse in one of my boxes. Had the two unit for two years. To find a dead mouse and mice droppings everywhere!!!! Will never use uhaul again. I throw up 80 percent of my belongings. Feel like I wasted my money and time
Calvin Abreu | Expérience généraleVery secure place
Mildred Payne | Premières impressionsAwful experience. I want my money back. I will never use uhaul again or recommend to a friend. Customer service was atrocious, box was falling apart, and delivery were continuously delayed.
Jeneca ParkerThis was the worst experience ever. The shipping container was falling apart. I took pictures and sent them to management. Then, then there was zero communication regarding the delivery followed by a 1-day delay in delivery. I will be writing poor reviews on multiple sites. Everything went wrong in this process.
Jeneca ParkerAlways 👍👏👏👍
luis CELIS | Expérience généraleThe receptionist needs to have eye contact with clients out of courtesy and respect.
Jimmy Hinestroza | Premières impressionsNeed a better access ability....you have to run from one code box to the next to try to gain access
Willie Carter | Premières impressionsMuy buen servicio
AURY VALENTINDECASTILL | Premières impressionsI love this U-Haul storage facility! The team there is so incredibly helpful and kind and the manager Devin is sweet and accommodating, so glad I choose this location!
Franklin Mercer | Expérience généraleIs everything I was expecting
gregory Lizarzaburu | Premières impressionsFriendly, honest and professional staff.
DIGNO MELO | Expérience généraleFue un poco difícil el acceso al lugar que rente
MIGUELINA gomez | Premières impressionsThe office staff was very helpful. Kimberly was great.
Esra Oziskender | Premières impressionsHad a problem with billing and it was fix right away. Merci.
Gisselle Zabala | Expérience généraleGeneral Mgr. was very helpful in getting me a couple of units. Very professional and friendly.
william pastor | Expérience généraleCustomer service was excellent. The 2 times I was there They were very professional and patient. Merci
Elizabeth Escalante | Premières impressionsEarl the General Mgr. at the Saddle Brook, NJ Location did an excellent job. Great Customer Service.
william pastor | Premières impressionsI am happy with service rendered by u haul. I will use them again and recommend to friends.
ETTA BONAVENTURE | Expérience généraleAt first I had a lot of issues with getting my storage facility because when I had originally reserved it, I showed up to the location where I had made the reservation and was told that they didn't have any available rooms. After some wonderful help from 2 other locations I finally was able to get into the units thanks to Zahaya.
NATALIA TAVAREZ | Expérience généraleGetting ahold of someone who could actually do their job was difficult the ENTIRE process. I wasn't charged for the box delivery until 3 days late, I had to call, and they already had my stuff and I had no contract. Additionally, nowhere on the website did it say the Ubox would be delivered ON A TRAILER, being pulled behind a box truck...the delivery person spent nearly 45 min trying to park the Ubox in my spot, and then it was difficult to use because it was raised, and overhung my spot. If the Ubox is going to be delivered on a trailer, that needs to be told to the customer because it changes the size of the footprint by several feet and raises the height for loading. There were issues charging my card for the transportation of the box from NJ to TX, I spent over 2 hours on the phone being told "they couldn't try to run my card again", even though the operator entered my information incorrectly. Then, 2 days later suddenly I had been charged (before I got to the hub 1 hour from my location). The location in McKinney Tx NEVER answers ANY of the THREE phone numbers I was given, and it kept rolling over to the national phone bank...which could not answer my questions, could not schedule delivery, could not fix my address etc. The scheduler in McKinney TX admitted to not only not understanding his job with the Ubox, but hating the process. The process is awful, so I don't blame him. The website is garbage for Ubox, with 4 or 5 different reservation numbers shown as "past" reservations...despite being applicable to my current Ubox. There was no way to access or update payment information online. There was no way to verify total cost online as TAX was not included or calculated and I ended up being charged more than expected...then when I called, the operator could not tell me whether there was tax for the shipping cost...that's something they should know because it would a couple hundred bucks. The ONLY good experience in a month of dealing with Ubox was with the delivery driver Inga from the McKinney location. She was on time, communicated well, and delivered the box WITH A FORKLIFT that made drop off and pick up a breeze. Overall, the system you have for Ubox is awful for both customers and employees. Every single person I talked to struggled with how it worked in "phases" and trying to get anything set up or fixed. This product is several years old now and you don't come close to competing with other companies such as Upack for professionalism, efficiency etc.
Seana EpleyVery nice and helpful Derrick manager in saddle brook and arron was too
Isabelino Gonzalez | Expérience généraleThe overall experience was very pleasant and easy. We got a good value. The only issue we ran into was that we found droppings, probably from mice, on top of all of our boxes and furniture. Nothing was damaged, but it's not a nice thing to see. They were probably getting into the unit from the top which is big enough for them to fit. Aside from that, I did the move out process completely online, and it took a few days to close out. The system told me I'd be getting charged a late fee, but after a few conversations with customer service reps via chat, I was able to get it resolved. No major complaints aside from the droppings, but I understand that's probably due to the building being old. Everything else which could be kept clean was well maintained.
Emanuel Rios | Expérience généraleThe management needs a lesson in customer service. He never answers the phone or returns calls and when he was on the phone lied and said that he wasn't the manager.
julia medaska | Expérience généraleThe reason I say poor you have a horrible rodent problem most of my stuff had mice dropping on it and in bags. The availability, secureness, and staff were great.
Melanie Cuthbertson | Expérience généraleThe only difficulties I had was the checking in and checking out process, but once I mastered that, it was great
Warren Tabolt | Expérience généraleThey did not give us any furniture pads.
Eleanor QuintoUnit was constantly filled with random garbage that was swept under the door. There were also rodents repeatedly defecating in my unit. I complained several times and nothing was ever done.
CHRISTIAN CAMACHO | Expérience généraleU-boxes were delayed in arriving, bit this was not the locations fault as they were receiving conflicting information from uhaul customer service.
Jonathan PradoThe best place and I will always come back here
diana boyd | Expérience généraleWe had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.
Regina Moore | Premières impressionsExcellent service thanks
daniel medaska | Premières impressionsVery hice AND so beautifull place.
bryon Amilcar-Bonilla | Premières impressionsLiked backing into the space and the access of the carts to move our stuff into the unit.
FRANCA CANDELARIA | Expérience généraleThe general manager Chris Munoz has a nasty attitude he is very disrespectful. He is not good for the front office. would never use this location again all because of Chris Munoz.
JOY DUJOY | Expérience généraleAfter being an hour late with a window of 11-3, our driver arrived an hour late with 1 of my 2 boxs. I had my movers there waiting which I got through UHAUL and the driver had to go and get the other UBOX which took 2 hrs! My movers time expired and they left by the time the next box arrived. I was livid. The driver also drove over my flowers which I warned him of and it happened any way. Your customer service is unknowledgeable and will I never use your company again and I will never recommend you.
jennifer trepicchioChristopher is an asset to your company in more ways than one. Our experience was seamless because he was knowledgeable and thorough with the process. We also witnessed professionalism as he maintain
Thomas CISZAK | Premières impressionsI was concerned how hard it would be to load an inside unit .... and it turned out to be easy. My truck was parked inside and I had multiple carts to load and push back to my unit. Great experience.
Paul Heiss | Premières impressionsLe service a été excellent. Very clean and smelled good all the times. Bathrooms was by far the cleanest I have Seen in any public facility.
GLINCE ROYAL | Expérience généraleWas not happy finding mouse droppings in my unit when there was a rodent trap In unit. Saw cockroaches inside hallway while moving out. Think I should have gotten credit back for moving out early.
robert celentano | Expérience généraleI was very happy with the service. Delivery, loading and pick-up were excellent. My box arrived with everything in tact and thanks to Coty for drop off and return pick up. I would highly recommend U-Haul. Thank you for your service.
Stella Cleaverbon
mario demichele | Premières impressionsNice employees
GERARD MOSSEY | Expérience généraleI received a bill for this unit even though I removed my items before my free month was up... I was sure to pass by UHAUL on route 46 in Saddlebrook after to make sure I returned the lock and key...
Abdalla Straker | Expérience généraleGreat service
Abdalla Straker | Premières impressionsThere was mouse poop sll over my daughters drawer and all her cubes were ripped and chewed on. 3 other boxes had mouse poop as well. I had to throw away a large amount of my things!
Cynthia Quiles | Expérience généraleAfter THEIR mistake entering which unit I was in, they locked me out of my unit. They then made me wait 24 HOURS TO KNOW IF MY THINGS WERE EVEN STILL THERE AND DELYED MY MOVE & LOST MY HELPERS! CRUEL!
JENNIFER NORRIS | Expérience généraleManager was very helpful and personable
ainsworth james | Expérience généraleGreat Facility and Awesome customer service. I will be definitely recommending my friends and family.
Frances Dsouza | Expérience généraleMy items were removed from the storage space and sold at auction violating the settlment form I signed with them. I did not receive 24hrs to gather my items. My mothers items have been lost foorever.
TABITHA PEDROZA | Expérience généraleThe absurdly loud alarms for the garage door and on the individual units is totally over the top and painful. That should be addressed and lessened to not damage people's hearing.
JENNIFER NORRIS | RéservationMs. Felicia the store manager went Above and Beyond to provide me with Excellent customer service. She made sure I got what I needed and personally expedited everything. I have never experienced Excellent service like this one provided by Ms. Felicia and one of her employees as well!! I am very satisfied. Merci.
Wendy MartinezWas very effective and excellent service
Domingo Rodriguez | Expérience généralei left this place on time but you charged me late fee what’s going on?
yusuf dag | Expérience généraleI dropped the truck on time and placed the key in a drop box and apparently nobody has access to the Dropbox except the manager who was on vaca for a week...so I had to wait a week to close out and then argue with them about when the truck was dropped ..even after speaking with them on a daily basis...crazy
James PappasInitially I had a bad experience with the request and delivery of my boxes. It took 3 days to schedule and I did not receive my boxes until 9/15/2017 although I requested them to be delivered 9/12/2017. I was charged an extra storage charge for one of my boxes that required storage even though it was already paid. Chris Munoz was awesome resolving this issue for me and handled everything professionally. I wish the rest of the UHaul Staff was as helpful to me. Leo at the same location was excellent renting me a storage unit and answering my questions. THANK YOU. I would suggest you automate the UBox Service to allow customers to make requests and confirm scheduling. Your current method is very inefficient however, this has the potential to be a great service.
Karl BatchelorVery rude people who don't care about the customer at all. Spent over 20 minutes ringing the buzzer and calling just trying to get inside. They then sent me to another location to get my car hooked up even though they promised I could do it there. Ended up attaching it incorrectly. Poor communication, extremely disorganized and unprofessional.
Kat Beliavski