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elvis pCustomer Reviews for U-Haul Moving & Storage of Eustis
Testimonials From Recent Customers
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Great staff, very kind and personable
Shayna L | Expérience généraleThe manager of this facility Kassie Reeves has a strong sense of customer service going above and beyond to make sure that you are extremely satisfied. She was able to multitask by providing mentorship and guidance to her new employees while tending to the customer. Overall, outstanding service by the manager of this facility
LUIS V | Premières impressionsWould use again if needed.
Frank D | Expérience généralevery nice staff and helpful
William T | Online Move InGood security. Clean. No pests. Climate control worked well.
Frank C | Expérience généralePolite., helpful staff.
GEORGE B | Expérience généraleEverything was great. I had more stuff that could fit in the storage unit. So I stopped by leesburg u-haul. I got a bigger unit. I came back to Eustis. I explained it to the young man. He said no problem. He even refund my money. That I was not expecting. Because it was 100 % my fault. Thank you again.
Richard C | Online Move InThank You!! Great customer service!!! Helpful and Kind and Understanding!!!! thank You!!
jerome p | Expérience généraleLet me start off by saying that Cassi & Damon were great to work with. They were always helpful, friendly & knowledgeable when needing assistance with all moving & storage needs. Paul Vollmer
Paul V | Expérience généraleI like that my unit was in the A/C and everything felt very secured at all times.
Monica M | Expérience généraleI really appreciate and enjoyed the security, felt very comfortable with the unit.
david r | Expérience généraleThey are ALWAYS great here at this uhaul that's why I will drive out of my way to use them. Love the general manager and the front desk staff
Ruth C | Expérience généraleI feel that the price is too high and other facilities are actually lower in cost.
ROBERT A | Expérience généraleI filed two complaints in Sept. Both regarding all the leaves, debris and dirt....resulting in a hefty dry cleaner bill for my winter sweaters....no one even called me?? Today, 11/4/23 I came to collect my stored items and close the acct. For unit #529 and I was horrified at what I mice/rats had invaded and chewed, peed and pooped on so many of my things I NEED A CALL FROM CORP--ASAP!!
Carolyn M | Expérience généraleUnit was dirty. Door difficult to slide locking portion.
Christine N | Online Move InI had a problem at one of my units, where there was a leak coming from the next unit beside me. I reported it 3 times and was told that they could not get ahold of the owner of the unit to see why and what was leaking.
Terry M | Expérience généraleI would like to thank you for having such a clean and safe place for me to store my stuff. I just wish you weren't so far away
shenita c | Expérience généraleJason, Understood my situation and worked to resolve the problem quickly and fairly.
RALPH L | Expérience généraleTyler was very helpful and friendly. Honestly he was the best customer service I have experienced in years!! He is very hard working and efficient.
DAMON R | Premières impressionsHave had a storage unit for over 8 years for over 6 months you have to call 30 to 40 times to try to pay your bill and I would be most happy to give you copies of my phone bill then you have the balls to charge a late fee if not payed on time if you don't answer there it go to main office that a Bigger joke after your on hold on any emotion you try even the brake down line 35 to 40 min of waiting on hold it hangs up I don't pay any of my 30 other bills on line but I was forced to 2 times with you to avoid late fees I even tex the Manger over 2 weeks ago about this no response but she has time after you don't answer your phones for day to send a email your bill is do.i took my stuff and found a new place to store it .Peter L Pappas 352-613-5346
PETER P | Expérience généraleGreat storage, great uhaul rentals and great staff. Facilities were clean and secured. Will definitely recommend this location
Joel M | Expérience généralethe staff always helped when i needed it
Leo T | Expérience généraleThe young blonde girl who checked me in was GREATLY
Kelly P | Premières impressionsHello I Gave A Bad Reviews Because To Off My Flat Screen Televisions Are Damaged On The Internal Board on The Inside Due To Extreme Heat From Storage and Heat I need to File a Insurance Claim !
Nikeshia L | Expérience généralePlease be advised your employee Jason went above and beyond helping me with transportation, storage, and a car hauler. My plans changed multiple times and he was extremely patient and worked with me every step of the way. He is a valuable employee.. THANK YOU JASON!
tiffeny b | Expérience généraleExcellent customer service!
Thomas O | Expérience généraleThey didn’t have the storage unit I reserved and online it said it did and I got charged more money for the storage and had to get the bigger one because they didn’t have the one I reservation.
Nikeshia L | Online Move InMy wife died I was in the hospital with civic they sold my things I realize I was behind they wouldn’t let me pay over the phone I’m upset with management at Eustis uhaul
Rex C | Expérience généraleKassie went above & beyond with my truck rental and later with a storage rental. I was under duress with this move, trying to care for my son, who has Stage 4 Lung Cancer and the fact that I had 6 broken ribs due to a car accident. At one point she was actually there to help me get out of the truck! She is truly a great asset to U-Haul, I hope she is receiving the pay she deserves.
Carolyn M | Premières impressionsThe staff member was friendly and helpful
Kimberly W | Premières impressionsStaff was great! Tried their best to help. However , not being able to access facility easily while moving is was a hassle. The gate would not open with code or remote. Staff stated that outage occurred in system causing issue with many tenants. This has caused my move more time and inconvenience than necessary. Again i want to note that the staff went above and beyond to try to assist, but it was just wildly inconvenient when dealing with move and trying to access unit.
Mark A | Premières impressionsAll of our stuff was infested with ants. A lot had to be thrown away. Waste of money
Kennedie F | Expérience généraleAll of my stuff is full of ants and bugs. Will not recommend this place.
ANNETTE B | Expérience généraleAwesome customer service, someone always there!
Sandra W | Expérience généraleThe Young lady was very helpful and friendly. She was very professional and patient.
david r | Premières impressionsThe ceiling of my 10x10 unit was covered with rest and old paint , or something. Another customer backed into the door if my unit which left a huge dent and difficult for me to open the roll up door. When the door was hit, the impact knocked a HUGE amount of the ceiling debris down onto all my belongings. A HUGE MESS. Also, I moved out of Florida last September (2022). I gave 95 % of my belongings away before I left. A couch, loveseat and king mattress were left- I called 3 companies to donate them to...Goodwill, Habitat for Humanity and Salvation Army. NONE of them would take them because they weren't in perfect condition! I had no truck to remove the stuff. My ex tried to turn in the keys & key fob but Manager wouldn't accept it. Instead of throwing away the stuff and charge me $300-$500, they simply kept charging me.....they want roughly $1500. now. Unbelievable.
Janice R | Expérience généraleHas a wonderful staff.
robbi c | Premières impressionsIt was just the storage I needed for a few things for a short time till I got the room painted that this this stuff was in.
JOHN R | Expérience généraleWe were only in there a short time and after turning over the entire contents to U-haul I would have thought the last payment would be cancelled.
dorothy b | Expérience généraleFor the time my merchandise was at U-haul, I recieved excellent customer service. Easy payment method and quick hands-on maintenance when needed for the unit!
Wendy O | Expérience généraleStaff very helpful and available. Unit itself left unclean. AC portion moldy from AC not having been drained. We are tearing out moldy drywall and removing damage to make the area usable. We have had several large units in this facility and have always made repairs and upgrades at our cost. We appreciate getting the unit because of the high demand. I realize rental damage is a part of doing business. I would appreciate an option for a better unit if available in the future. Merci
michael o | Premières impressionsKassie Reeves GM is really kind and caring Jason White is awesome and the best
jason w | Expérience généraleTerrible communication
Anthony F | Premières impressionsI've been dealing with this company for a long time especially this location every time I go there I'm very much please with the staff the cleaning I will always give this company a five-star no matter if it's good or bad thank you for your service
Martha M | Expérience généraleThis by far was my best moving experience of all times. The movers were great, friendly and fast. My stuff was handled with h care. They placed each item in my storage nice and neatly. My only complaint is that I had 3 dead cockroaches in my new unit, a dead centipede, and other bugs, put for the most part the storage was cool and spacious. I'm a happy customer
shenita c | Premières impressionsProfessional and friendly! A lot of businesses today could learn fro them...
Paul V | Expérience généraleGreat Place and Staff
Rodney D | Expérience généraleAwesome experience from online booking to processing on site in person
Simon W | Premières impressions24 hour access would have been great.
Christopher C | Expérience généraleI feel I should have been given a discount considering a couple weeks ago I helped you guys relocate one of your overdue / missing trucks in the middle of the night and it must have been missing for a while because y'all were there within an hour and a half and had a tow company pick it up I asked if there was any type of reward for this or anything which I wasn't too concerned with getting but I was told that I would be getting a call from somebody and nobody ever responded I never even got a call from a representative at U-Haul thing thank you for going out of my way to help you guys recover a truck and that's all I really looked for was for somebody just to call and say thank you but I didn't get it thank you for any kind of discount or anything so do you think I'll ever help you guys find one of your missing trucks again I only use U-Haul because I was in a pinch and had to and we'll be moving my storage unit to a different location that's not a U-Haul as soon as I able to get another unit at my other storage thank you for taking the time to read this if you really did if anybody would like to reach me my phone number is 352-800-8278 thank you for your time. Nicholas
Lawrence K | Premières impressionsPlease send documentation that the unit has been closed. Printer wasn't working and I never Received an email
BECKY P | Expérience généraleNot very accommodating. Short staff
Diane S | Premières impressionsThe young lady that runs the office is GREAT!!!!
RICHARD E | Expérience généraleI would’ve been a great storage unit if prices for storage unit were not so high and then in the midst of all of that the storage prices got raised
Cory S | Expérience généraleStorage door rusted and unable to fully raise causing anyone 5'11" to hit their head when entering or lezving storage unit 329 if you gorgot to duck. Operstors were notified upon first use.
Howard J | Expérience généraleThe window seal was ripped off when I pick up the truck. I ask the women if it's ok to drive like that she said yea. During my commute to my destination the window seal keep smacking me in my face during the whole ride. The worst experience ever.. very disappointed with u-haul service
lamont w | Premières impressionsEveryone was super helpful and friendly. Super easy to check in and check out. Overall great experience!
Jen K | Expérience généraleGood experience, easy to work with. Only complaint is the months are not prorated if you don't use the whole time.
Alicia Y | Expérience généralethey were a pleasure to work with.
Thomas H | Expérience généraleThank You :))
DONNA D | Expérience généraleI wouldn’t go anywhere else to get the job done
TINA K | Premières impressionsVery nice place the staff are excellent and I've already recommended and several people have rented from you already and they are happy customers too!!! Give you an a+ rating thank you have a blessed day
icie d | Expérience généraleThey were great
Thomas H | Premières impressionsThe staff at this location are friendly and always willing to help while delivering exceptional customer service. Merci.
Daisy G | Expérience généraleEveryone was helpful and made the process easier.
LOUIS S | Expérience généraleVery professional group of people. Went above and beyond meeting our needs. A special thank you to Kassie and Daniel. Would definitely recommend the Uhaul in Eustis. FL.
Donna C | Expérience généraleDamon and Kassie at the Eustis /FL facility really rock! Prime customer service!
Gerrit V | Expérience généraleExcellent service à la clientèle. When we arrived, we were provided assistance by, Kasey? He was able to come up with a solution we were having. We were so pleased with this service and facility.
Donna C | Premières impressionsJason went above and beyond to help us get things set up due to a family issue. This employee is what make this company great. He's understanding , kind , and considerate. Thanks Jason!!! Sandra Murray
Sandra A | Expérience généraleThe people were polite and helpful, however, the place was dirty and rundown. Also, we had to pay $25 cleaning fee when we closed out our storage unit, even though we worked hard to make it clean before we left it. Was told that that is just the way it is. They always charge the $25 cleaning fee, no matter if it needs cleaning or not. I will never use U-Haul, again.
virginia m | Expérience généraleOur unit was loaded with bugs, it was so bad, we had to re-box everything, because we did not want any of it in our house. We also had to go a couple of times to let cats out. Mice also.
Roberta Z | Expérience généralePromotions at most facilities except for the one gnu my home would’ve been nice to receive some type of coupon or discount as a move-in special also would be nice if there was a referral code since I’ve recruited to others To obtain storage units at the same location
Fred C | Online Move InHad a great experience
charlie w | Expérience généraleThe staff was more than helpful they were Kind as well... thank you Damon, Jason. I have been there total of 7 years... always great!!!
MARY H | Expérience généraleKassie went above and beyond to make sure we were happy and helped us through a lot. She is a fantastic manager and this is the best uhaul we have ever been to. Staff is always so fantastic and polite! We will definitely go back and continue to use them.
Calissa E | Expérience généraleThank you for your help, everyone was wonderful.
LOUIS S | Premières impressionsWas given a unit that had rat issues. We did not use the unit. We only reserved it because we were offered a free month. However I see pending charges on my account ?!?!?
Gina P | Premières impressionsThe gentleman help me a lot
Norma R | Premières impressionsThe girl at the counter insisted we buy a lock only to find our locker came with a lock for free inside the unit
michelle g | Expérience généraleWill rent .again in the future very nice place to keep your stuff safe
Oscar B | Expérience généralePaid for whole month moved out before month no refund not good policy will not use you again and you raise rates too often.
RONAK P | Expérience généraleFive stars for service, from my phone inquiry all the way through to close-out. Great job!
Christina C | Expérience généraleAssistant manager greeted us when we arrived. The process of renting a storage unit was simple.
david L | Premières impressionsCassie (hopefully I spelled it correctly) was ASWESOME. Very helpful & FRIENDLY!!! I dont ever leave a review but I had to just for her!!! You need more employees like her!!
Lori M | Premières impressionsVery pleased with U-haul of Eustis. Just moving to Mt Dora, FL and glad they were here to help.
DAVID M | Expérience généraleThey were awesome!! one unit didnt fit my needs.. so they moved me into one that works great right away!!
Leo T | Premières impressionsI needed storage space for a short time, and Eustis U-Haul made the experience simple. Move in was easy. I was able to access the unit whenever I needed to. Check out was super easy. I highly recommend Eustis U-Haul!
Bruce T | Expérience généraleCleanest, friendliest storage facility I've ever used. I would highly recommend this location.
Mark n | Expérience généraleStaff was very nice. Storage unit was a disgrace, My boxes became filled with cockroaches, which I did not find out about till moving the boxes in the back of the unit that had been there for 4+ years. My movers refused to move four of them because of the roaches. Much debris and leaves fell from the top of the unit, causing 1/4" of debris and leaves accumulating on top of the boxes. There was also signs of water damage to some of the boxes. No attempt was ever made in 4+ years to gain access to the storage unit to preform any kind of bug spray inside the unit. I would have expected better from U-Haul, considering the unit rent paid over four years. Would not use this location again. Mark Van Saun
Mark v | Expérience généraleVery satisfied with the convenience, assistance and help by staff to make moving my stuff in and maintaining my storage unit. Staff was very helpful when my lock froze up and I couldn't unlock it and finally had to cut it off but was able to purchase a replacement lock onsite. Little conveniences go a long way when things go wrong. Thanks
TODD G | Premières impressionsExcellent facility and very friendly and knowledgeable staff ! Five stars for this facility!! David T Blain
David B | Expérience généraleNo Problems - everything perfect. Friendly assistants.
Colin S | Expérience généraleThey have a great staff they’re always helpful and always polite did a great job thanks appreciate all all of them!
Bobby B | Expérience généraleMy unit was broken into. I was notified by your staff to come check my unit and when I did I realized immediately that someone has been in my unit. I called the police as directed. Then your employee has the nerve to question me as to how someone got into my locker. I'm very dissatisfied with U Hauls inability to keep my belongings safe. On top of that the insurance company acts like they don't want to cover my losses.
Michele L | Expérience généraleGreat people. Used for years. Will use again when necessary. Thanks
debbie g | Expérience généraleGreat people to do business with.
Matthew D | Premières impressionsGreat customer service! Had some issues with the gates but nothing horrible. I know they are a constant struggle!
vivian h | Expérience généraleFrom my first visit to my last, your personnel could not have been more attentive & courteous. I would not hesitate to use your facility again or recommend it.
Richard K | Expérience généralegood facility
bill m | Expérience généraleRenting a unit here was great. Everything was clean and well maintained. The staff were helpful and friendly. Looking forward to using the service again next year.
Glenn L | Expérience généraleThe manager Kassie as well as Damon are a please to deal with. Very helpful and nice. Would HIGHLY RECOMMEND! Restrooms are always clean which is much appreciated. I've not only rented stoarge but trucks and trailers as well. I will be back again.
Jiovanni Y | Expérience généraleI did not give a rating because I am very mad. You sure know how to hurt a person. No pro-rating no refund and had paid the next month a few days before. I was told that is in the contract. Rip off.
david m | Expérience généraleWas treated professionally and quickly. Process took approximately 15 minutes and done. Explained and shown
James T | Premières impressionsThe staff was so nice and the experience was quick and easy.
Karen H | Premières impressionsClean and maintained. Day hours ended early though.
kelsey s | Expérience généraleNo commentt
Beryl M | Premières impressionsEmployees are friendly and helpful, I needed help unloading a toolbox from a truck I went to the office and asked in a few minutes someone was there helping me unload my tools.
Carlos O | Expérience généraleThe staff was very helpful for everything I ask for.
Juan G | Expérience généraleEmployees are friendly and helpful
Carlos O | Premières impressionsOur only disappointment is that roaches and/or mice got in to some of our boxes and defecated on some of our stuff and ruined it. Otherwise, an ok experience.
Shaun B | Expérience généraleDavid and Damon were very helpful. They were patient with me and other customers. I heartily would recommend this U-Haul center to others.
lindell d | Expérience généraleI stored my stuff for a little more than a year. When we moved everything put this past Saturday everything was infested with roaches, they are in absolutely everything! Probably have to make a claim.
Nicholas R | Expérience généraleEverything was very easy, no problems
Roberta Z | Premières impressionsThe attendant was helpful and friendly.
lindell d | Premières impressionsNo problems, truck drove nicely. All contacts were what I would want. Merci!
Nick M | Premières impressionsI was pleased with the overall experience. The staff were polite and helpful on site and on the phone. My only complaint was that I was unable to receive a refund for the early move out.
Donna L | Expérience généraleExcellent costumer service
Todd D | Premières impressionsDamon was very nice and helpful! I had trouble stepping on door pad and sliding lock lever at the same time....I'm only 5'2"...hopefully that stretch will be easier for me. Thanks Damon!
MARGRET J | Premières impressionsGreat job
Mike C | Expérience généraleHappy with the facilities
Jay K | Expérience généraleThe staff was very highly helpful and friendly. I will definitely recommend this storage unit. I always come back to this storage place when I move.
TIFFANY N | Expérience généraleGreat customer service!!!
Tammy P | Expérience généraleGreat rental space and clean storage area!
Laurie S | Expérience généraleVery nice and clean facility
Laurie S | Premières impressionsall was fine
Jacqueline A | Premières impressionsLove the service place and the people. Customer service was excellent!! Ty for your service and Have a bless and prosperous New Year!!
Lisa S | Expérience généraleCustomer service is great prices are high. I will probably find a cheaper unit in the near future.
Steven M | Premières impressionsExcept one thing That's not my address I don't live in Leesburg. That's my boyfriend address. Other than that you guys are great!!
Lisa S | Premières impressionsGreat staff to work with.
Jannice P | Expérience généraleVery helpful
Donna B | Expérience généraleI decide to sale the furniture I want need the storage .Thanking you in advance.
christine h | RéservationHad a good experience with them, whenever I needed something done, they helped me
Mark M | Expérience généraleHave always uses UHaul over the years. Will continue to do so when needed. Office staff were friendly & helpful.
Deborah F | Expérience généraleVery friendly and knowledgeable staff.
Rose B | Expérience généraleGreat! Thankyou for ur kindness an help.
brenda s | RéservationVery accommodating. Staff was very cordial and helpful.
ANDREW K | Expérience généraleOver the 3 year and 7 month period that I had various size units, there were a few glitches here and there, but overall everyone worked with me and I was very happy with the units and the staff.
JANICE R | Expérience généralethanks just what i needed when i needed it
tim w | Expérience généraleGreat service awesome employees they assisted with fixing a fuse in my vehicle from the trailer that blew it for the electrical issue. Made it possible to move to a smaller storage from large.
Joseph W | RéservationGreat service.
rohanah a | Réservation….
Mary G | Expérience généraleFast, knowledgeable and accommodating. Will do business with this location again. Merci les gars!
JOHN H | RéservationGood service was appreciated
Cheryl S | Expérience généraleGood facility
Don L | Expérience généraleI have always had great service form the staff at this location. I would highly recommend this location.
TRAVIS W | Expérience généraleSafe and convenient would definately use again
Carol B | Expérience généraleThe staff at this uhaul are awesome!!
kevin s | Expérience généraleThis was my 3rd time to use rmthis facility. As always it was a pleasant experience.
Paula H | Expérience généraleEverything was fine No problems
CHERYL A | Expérience généraleNice facility
SAM R | Expérience généraleVery pleased with the facility served my purpose, however I would suggest completely closed areas it could have been easy to access another persons storage area with a ladder
Jerry H | Expérience générale