Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Last time I rented for 4 hours and paid $87. But today's experience disappointed me. I rented the same pickup truck for 3 hours and returned it on time. When I picked it up, it was dirty. I filled in more fuel. Oddly enough, I was given an invoice for $123. They included a 30 cleaning fee. But when I took it, it was dirty! But the most interesting thing is that they wrote off a completely different amount from my card, they wrote off $137!!! I'm shocked by today's experience with U haul???
Akmal Mallaev
Évaluation :
3
Le client n'a pas laissé de commentaire.
charles pastor
Évaluation :
5
Le client n'a pas laissé de commentaire.
savlat sattarov
Évaluation :
5
Increase the staff when the month ends
As the staff can get overwhelmed with customers
Vladimir Mathieu
Évaluation :
3
Truck had no heat in cab, transmission was slipping
Joseph Sinderovsky
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL CIUCIU
Évaluation :
5
The U-Haul of Feasterville delivered everything as promised. Pick up and drop off were very simple.
PATRICK CARY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth Wieler
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christian Lopez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Cleary
Évaluation :
5
Le client n'a pas laissé de commentaire.
alexandre senderov
Évaluation :
5
I received 100 % good customer service.
Tamika E Newell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe Williams
Évaluation :
5
Le client n'a pas laissé de commentaire.
SAM ZILBERMAN
Évaluation :
5
Easy
dennis gibson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Carson
Évaluation :
5
Le client n'a pas laissé de commentaire.
luis cartagena
Évaluation :
1
The truck stalled after severals hours. I've wasted half a day trying to resolve this issue. It turns out the alternator was dead, which means the truck was not properly maintained.
Roman Vidyayev
Évaluation :
5
Le client n'a pas laissé de commentaire.
Faisar Masood
Évaluation :
3
U-Haul truck only had 1/4 tank of gas in it. Representative never advised where the truck was located in the lot nor explained the truck functionality. He was not customer friendly. We seemed to be more bothersome
thomas magallanes
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather Whyte
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph Benedict
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Graves
Évaluation :
1
Customer service sucks
CHARLES LUX
Évaluation :
5
The 24/7 checkout app was "sticky" that is I had to click on several buttons numerous times to get the functions to work specifically the taking and uploading photos of the returned trailer.
Mark Sullivan
Évaluation :
4
Le client n'a pas laissé de commentaire.
HARRY COUGLE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harvey Perelman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Barry Sturgill
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oleksandr Poltorak
Évaluation :
5
Michael was very welcoming and helpful at check-in.
Janet Prajzner
|
Premières impressions
Évaluation :
5
Was problem with gps at my phone but looks like all good
Vitalii Grytsaiuk
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig Rubin
Évaluation :
4
Only issue I had was with the cigarette lighter didn't work. I wanted to charge phone while getting directions and could not. Otherwise, truck was fine. Location convenient and good customer service!
Susan Tracey
Évaluation :
4
Le client n'a pas laissé de commentaire.
renu kochumman
Évaluation :
5
The young man was very nice and pleasant! Thoroughly explained everything. Will definitely be using again if we need something like this again.
Stacy Neuner
Évaluation :
2
A lot of miscommunication and frustration. Employee at another location was helpful.
JessicaLee Clark
Évaluation :
5
Staff was incredibly friendly, helpful, and efficient. Definitely will be back again.
Kevin Osborn
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amirani Tsibadze
Évaluation :
1
Le client n'a pas laissé de commentaire.
Kevin Lam-Moc
Évaluation :
5
Le client n'a pas laissé de commentaire.
bob secor
Évaluation :
5
Very efficient operation. Drop off was so very fast. After moving all day, it really helped to get the truck return done so easily.
William Fisher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter Childs
Évaluation :
4
Le client n'a pas laissé de commentaire.
Theresa Jaecks
Évaluation :
4
it said my unit should be split but the unit i opened is not a split level .. i called uhaul and they said specifically there shoukd be upper and lower level storage bin a split level unit and there arent 2 levels so idk why its advertised as having a split with upper and lower it should have had above head storage or shelving or lofted type type combined storage but upon inspection its a regular medium/ smallish square u with no split
desiree hall
|
Online Move In
Évaluation :
5
Am person was very professinal
THOMAS RITZHEIMER
Évaluation :
5
No further comments.
Douglas Law
Évaluation :
4
The rental went very smoothly. The employee nice and knowledgeable. However the van windshield was extremely dirty on the inside. It looked like it hadn't been clean for a while. The rest of the van was clean.
Gloria Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Radames Rolon
Évaluation :
3
Never received the moving blankets i ordered with the truck.
Kyle Weise
Évaluation :
5
Le client n'a pas laissé de commentaire.
kholov jurabek
Évaluation :
5
Nitefah Granby provided exceptional service, was professional, courteous, cheerful and is obviously a valued employee at U-Haul.
Keep her happy, she does a great job.!!
john roznowski
Évaluation :
5
Nitefah is awesome!!! Uhaul of Roosevelt and this location is always got what I need.
Mohammed Mohiuddin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank Vellucci
Évaluation :
4
Le client n'a pas laissé de commentaire.
MATTHEW KUBASIK
Évaluation :
1
I do not think you explain your rates good enough - I paid $265 for a little over 24 hours - it says $19 everywhere and when I came to pick up my van and the lady at the front desk says $265 total ?? I drove from Philadelphia to Brigantine and back 99 % was the drive - I don't see how or why $265 made sense !!! I will not be using U-haul ever again !!! Sincerely Mike Taffe
Michael Taffe
Évaluation :
3
More staff would help. The gentleman who was the cashier was nice . Nothing against him. The van I had smelled really bad.
ZHIAR RASHEED
Évaluation :
5
Pick up and drop off went easy as could be. Associate checking out was very nice and friendly. I don't remember his name but he was the gentleman working Thursday January 26th at 330pm.
Alexander Werner
Évaluation :
5
Darrell and the young woman on duty at noon were both extremely helpful as was the person that took my car at around 6 PM, but I did not get his name. I have always found U-Haul employees to be exceptionally great with Customer Service.
CHRISTINE HAGEDORN-NORDENHOLT
Évaluation :
5
I needed a tow dolly asap to bring my car to a dealership for a repair of damage from skidding on ice, and I was aware that the U-Haul location closed at 7pm. At 630pm I called U-Haul to reserve and arrange to pick up the tow dolly. They already had my information on file from previous rentals. I was 10 minutes from their location, so at 646pm I arrived at the U-Haul office. The man at the counter already had my contract prepared as soon as I arrived at the desk. He was courteous and efficient. We completed the contract agreement at the cost I expected. He assisted hooking up the tow dolly to my vehicle. I returned the tow dolly 3 hours later at U-Haul after towing and dropping off my vehicle, and I returned the electrical connector parts at 730am the next morning to a very courteous yet busy U-Haul employee. Great team at the Feasterville, PA location. Great experience.
Thomas Yanowsky
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSEPH MCCLEERY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent Fiorentino
Évaluation :
5
Le client n'a pas laissé de commentaire.
kelly morgan
Évaluation :
5
Your employees at both places were really great !! Assets to your company !!! Very friendly !!!
Mark Ross
Évaluation :
4
Le client n'a pas laissé de commentaire.
Frank Dasilva
Évaluation :
5
Everyone was helpful and courteous
Harry Pecci
Évaluation :
5
Le client n'a pas laissé de commentaire.
jerry sokolow
Évaluation :
5
Excellent guys, easy and fast service!
Iurii Suprun
Évaluation :
5
Great service
dariya tareb
Évaluation :
5
I was very happy with the fast and friendly service.
tim waldron
Évaluation :
5
Nothing. The guy that was in charge kept things rolling and I was in an out quickly.
Lawrence Moser
Évaluation :
4
The Truck was Very Dirty Smelled like Smoke.
Cliff Foster
Évaluation :
5
I found the customer service to be exceptionally great. Both when I picked up in the morning and dropped off at night both of the staff members working were extremely knowledgeable kind, pleasant, and helpful.
CHRISTINE HAGEDORN-NORDENHOLT
Évaluation :
5
Great location with lot of choices. Friendly workers.
Sebastian Kaniyamparampil
Évaluation :
5
Brandon was the best!
Kevin Delisme
Évaluation :
3
Pulled up to the drop off tent, no one came out even though the sign said stay in your car, two people were sitting inside. Not very welcoming.
elmer smith
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Franklin
Évaluation :
1
The employees were kind and professional but the policy and procedures were horrible. U-Haul needs to seriously re-think it's retail model. Employees were stretched thin and needed more bodies on the floor. Corporate must be tightwads by trying to run a facility that large with only 2-3 employees
Robert Kenney
Évaluation :
5
Box truck needs the attention of a mechanic. Steering wheel shakes when brakes applied, driver window seems to be off track & doesn't close all the way. Horn when pressed doesn't exhibit loud enough to get someone's attention.
SCOTT CARUSO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Heim
Évaluation :
1
Charged me $70 for fuel when I put gas in and it was back where it was.
Mike Manzo
Évaluation :
3
Your gas return policy and checkout procedures need needs to be changed. I return my vehicle with the gas gauge at the same level. The person working truck drop-offs couldn't be bothered to check out my trunk and told me to leave the keys in the trunk and he would take care of it. I left and was surprised to see that I was charged a $14 fuel surcharge. I had filled the tank five minutes prior to the same gauge level. Your gas return policy is a way to up charge customers. So I would not recommend this procedure.
Robert Kaehler
Évaluation :
4
Le client n'a pas laissé de commentaire.
Matthew Kulpa
Évaluation :
4
The information on the side of your trucks. $19,99 cost me $62 Plus $7 in gas. I had the vehicle for a little over 3 hours and 34 miles. 狼
Joe Mccusker
Évaluation :
3
Be more specific on what to expect.
Daniel Brudy
Évaluation :
5
Bbb
Vadem Naginsky
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruslan Kravets
Évaluation :
5
Great service
HARRY PEDRO
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD LEE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Wallace
Évaluation :
5
Le client n'a pas laissé de commentaire.
Volodymyr Vdovin
Évaluation :
4
Did a great job and very reasonable
Thank you
CHRISSY CLARK
Évaluation :
5
Excellent service à la clientèle
Stephen Thomas
Évaluation :
5
I rent a 6x12 trailer several times a year and this location is my favorite. Nice friendly people always ready to help and get the job done.
Thomas Imke
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles Daly
Évaluation :
5
Spend alittle more time with a customer going over their rentals before they leave your yard
Janet Salyerdes
Évaluation :
5
All good; no worries
PAIGE HOLM
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anvar Pirimboev
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aleksandr Strelkov
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Constantini
Évaluation :
1
Le client n'a pas laissé de commentaire.
DARKO COTIC
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIO CESAR
Évaluation :
5
Nothing. Overall great experience. The representative that helped us, Brandon was exceptional! Greeted us with a smile, was courteous, professional, knew what he was doing- the process was seamless.
Catherine Robinson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose PEREZ
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAURA PELLEGRINO
|
Expérience générale
Évaluation :
4
I was a long time renter. A few years ago when new acess cards were given, I was told facilities were 24/7. Not true now. Timed light was to quick. I had to bring lantern to work on unit.
JOSEPH BRANN
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
MARY HESS-THOMPSON
|
Expérience générale
Évaluation :
5
Excellent Service!
Nicholas Best
|
Expérience générale
Évaluation :
5
Excellent experience. Works with customer if there having any problems. Answers right away when there's a emergency. It wouldn't of been a great experience if it wasn't for the manager that is manager of the Feasterville trevose branch on 333 w street road pa 19053
April Adams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Palestini
|
Expérience générale
Évaluation :
3
when booking my storage unit online I was told that I would have the 1st month rent on my unit for free. When I checked in to claim my unit on 1/8/23 I was told that they are no longer offering the first month for free but a later month would be given to me for free. It seems like false advertising and if the offer is no longer valid it should be removed from the website. I want to make sure this "later month for free" offer would be applied to my account.'p
carly field
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mikayla Henderson
|
Expérience générale
Évaluation :
5
I always enjoy talking with Nitefah she is always pleasant and friendly. Willing to help . She a keeper.
LILLIE NESMITH
|
Premières impressions
Évaluation :
4
Other than 2 weeks before leaving no issues. There were 2 bikes of mine taken from a temp unit. These were removed abd taken tp a private garage by Luigi the maintenance guy and had foul play all over it. The manager was excellent, and bikes retrieved bsck to me. The "luigi" individual was to be fired and hope he was, certainly not trustworthy.
SUSAN KNORR
|
Expérience générale
Évaluation :
4
Merci
Lora Frayman
|
Expérience générale
Évaluation :
5
The entire staff at the U-haul facility were helpful and courteous.
Stephen McDonough
|
Expérience générale
Évaluation :
5
The staff at the Uhaul facility was the best thing about my move. Everyone was kind and helpful.
Stephen McDonough
|
Premières impressions
Évaluation :
2
I tried to get the one month free because I rented a trailer one-way from Florida I wanted a small room which they gave me however it was on the second floor with no way other than steps to get the materials upstairs and being handicapped I couldn’t do it they had a room on the first floor but refused to give it to me saying it was reserved so no I would not recommend I had to go elsewhere
Mark Coopersmith
|
Expérience générale
Évaluation :
1
My storage unit was auctioned off without any notification, apparently my address was incorrect, but my phone number was still the same, which was used in the past two notify me.
Robert Nesbitt
|
Expérience générale
Évaluation :
5
Was a bit crazy determing final place to store and drop equipment but worked out. A few other locations apparently had no bins empty
steven savlitti
|
Premières impressions
Évaluation :
5
Overall, the storage facility is excellent. My only negative impression is the lack of an elevator for the upper level. This makes the moving in/out much more difficult.
Andrew Teitelman
|
Expérience générale
Évaluation :
5
The young lady that took care of us was very polite and friendly nice Spence of humor and very helpful
DIGNA DE LOS ANGELES RESTO BURGOS
|
Premières impressions
Évaluation :
4
Nice friendly staff, I wish the inside units had lights inside them but besides that everything was great
Chris Clee
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melissa Gangloff
|
Expérience générale
Évaluation :
4
It was a happy experience overall. The people there were always helpful and courteous.
KENNETH FERTNER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY POMRINK
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
maria mallon
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomas Appleton
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Melanie Gregory
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosemary Kreibick
|
Expérience générale
Évaluation :
4
My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren't any fires or natural disasters. I would recommend to others.
Linda Wilburn
|
Expérience générale
Évaluation :
5
The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.
Susan Nazzaro
|
Expérience générale
Évaluation :
3
Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!
Catherine Carney
|
Expérience générale
Évaluation :
4
The representative was really informative , he was very nice
Marboly Strobele
|
Premières impressions
Évaluation :
5
The Manager, Joe Callahan has excellent "people skills."
Ron Leporati
|
Premières impressions
Évaluation :
5
Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storage
Chris Wehrmann
|
Expérience générale
Évaluation :
5
Joseph Callahan was very informative, nice, and helpful on what we needed!!!
Chris Wehrmann
|
Premières impressions
Évaluation :
5
Excellent
Donald Yeager
|
Premières impressions
Évaluation :
5
I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.
JAMES MICHENER
|
Expérience générale
Évaluation :
5
Katie the general manager is awesome and helpful
Christina Parsons
|
Expérience générale
Évaluation :
1
Horrible experience
Alexej Gil
|
Réservation
Évaluation :
5
It was quick fast and easy and the customer service was awesome!!!
Gina Ferrante
|
Réservation
Non les évaluations ont été soumises pour cet établissement.