Customer Reviews for U-Haul Moving & Storage of Flagstaff

8 203 évaluations

1982 E Huntington Dr   Flagstaff, AZ 86004

(928) 779-5101

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(928) 779-5101

1982 E Huntington Dr
Flagstaff, AZ 86004

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Garvey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Charles 
Évaluation :
5

So easy

Kathleen Bowie 
Évaluation :
1

Y'all keep that storage dirty bathroom dirty halls 😀

Stephan Milne  |  Expérience générale 
Évaluation :
5

Everyone friendly and courteous. Excellent customer service!

jose mendez 
Évaluation :
5

Don't text me asking when I am returning trailer 3 hours after I rented it. I'm busy!

Michael Kurinsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Coe Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny Stanberry 
Évaluation :
5

Drop off was simple and efficient, very friendly!

ALYSSA SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy Keller  |  Premières impressions 
Évaluation :
5

great location - beautiful facility

john fontanini 
Évaluation :
5

Your system keeps names of previous customers, Then uses the Same customer names, When in A new customer purchases a New unit., it shows The Same Name, if not noted or Corrected, the name shows again!, even at pen pad, when used, We should be questioned, if Keeping the Same previous name! Or Use a New Customers Information!!!!

Nancy Merz   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Guise 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A Propster Jr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan Hovanec 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Pando 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shay Zimmer 
Évaluation :
4

Even if busy or with another customer, acknowledge arrival so I know if I'm in the right spot with a trailer. Three different U-Haul folks walked past my truck before one looked at me.

Scott Sharples 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Kennedy 
Évaluation :
4

I had no problems this uhaul location notified me that the car hauler was damaged and gave me the location not doable they fixed the problem and we picked up the unit and all went well

John Kirchner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kat Battali  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS REINHARDT 
Évaluation :
3

The initial cashier was really kind and helpful. & also the employee that received the truck upon return was very kind and thorough :)

Cierra Padilla 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL NELSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY EGAN 
Évaluation :
5

Super efficient!! The General Manager is very friendly and extremely knowledgeable!!! Very, very clean facility.

Julie Guise  |  Premières impressions 
Évaluation :
5

Wonderful delivery and pick up!

Jared McBrayer  
Évaluation :
3

The truck had a lot of play in the steering. The truck wandered and it was difficult to keep the truck in the road lane when driving.

Christopher Tressler 
Évaluation :
4

Wait time to return van and equipment as long. Website to return stuff was useless.

Cesar Blanco 
Évaluation :
5

place is in a great location, and the staff is great

john fontanini  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYLES STONE 
Évaluation :
3

I had to pay for TWO trucks! I only reserved ONE. It's not my fault that you didn't have the 10' truck available that I reserved. You debited my account immediately & I want MY money back in my account immediately; if not sooner. Geez.

Cynthia Vielmo 
Évaluation :
3

I reserved a 10x20 storage unit a week or two before we moved to Flag from Los Angeles and even spoke to the manager who let me know that we'd be moving into two 10x10 units since they didn't have a 10x20 - we were completely fine with this. The manager confirmed our two units and we moved on. Once we arrived in Flagstaff to move into our units, the lady helping me at the front desk said they didn't have two 10x10 units available for us, so we had to reserve a 10x15 unit instead and barely fit all our belongings in it. I completely understand things like this happen, I just wish the manager would've have confirmed the units for us unless they were actually going to be there when we arrived. Otherwise, the office staff were helpful and apologetic upon our arrival.

Lindsay Rojas  |  Premières impressions 
Évaluation :
3

Contactless dropoff was fine.

Mark Rojas 
Évaluation :
5

Taylon, my assigned customer service representative was excellent. A great communicator and very friendly. He got me in and out quickly was a great help. Thanks Taylon!

Charles Linkenheil 
Évaluation :
1

This location needs to check their equipment to see that it's operational before renting to a customer. This is the second time I've had issues with trailers that I've rented here. The latest problem costed me a 3 hour delay.

Mike McComb 
Évaluation :
5

Very friendly. Guy was helpful in answering my questions. For now I'm very happy with facility and staff.

KAREN SINCLAIR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Chelpka 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy Smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Van Webb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALEB WHIPPLE 
Évaluation :
5

The location was great. I was not happy having drop it there because it was an hour out of my way.

ROBIN ROSE 
Évaluation :
1

General Manager of the Flagstaff location wasn't up to par. The lady with the black hair. Very rude during service, slow to assist and no very communicative on how I was being charged. Mind you I left with over $500 in charges to rent a 6x12 trailer for 7 days.

Alex Graham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Munevar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS Smith 
Évaluation :
5

The door on this trailer was very hard to use

Al Dieva 
Évaluation :
5

This location needs no improvement. I come in every other week for a 20 footer and it's always a pleasure. Everyone over there deserves credit for their work. Great work people

Joseph Pena 
Évaluation :
3

Don't call me to ask me to come early, then make me wait an extra 1,5 hr for service. Otherwise, hitch looks fine. People are nice, they got in a jam with hitch installation, but still ..

Jenny Keim 
Évaluation :
5

The manager - Rebecca - was super professional and knowledgeable. This was reflected in the short amount of time needed to finish the paperwork and get on the road to get moving. Thank You! :)

George Szeremeta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Hall 
Évaluation :
5

Great Assistance

ANDREW ALFARO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Beck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kemp Lanford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Friedman 
Évaluation :
5

The employees were helpful and my rental was smooth

Theresa Bierer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyah Henry  |  Premières impressions 
Évaluation :
1

Manager Kim is completely rude and disrespectful

Daniel Passamani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Drakesmith 
Évaluation :
5

I always appreciate how friendly staff is. The woman who checked me out at the start of the day was helpful and made everything super easy. The man who checked me in at day end was friendly and made everything go super smooth.

Cindy Jalet 
Évaluation :
5

EVERYTHING WAS AS EXPECTED!

Rickey Lenahan 
Évaluation :
4

All ways have good experience with U haul and especially staff very helpful

amajean Barlow  |  Premières impressions 
Évaluation :
3

Lady at the counter did her best not to rent me equipment. She said she doesn't even work there anymore she was just helping out due to the snow storm. We figured something out and I was able to get my rental done.

Brad Shimek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Angeles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Voss 
Évaluation :
5

Forever grateful you guys are awesome!!

Angel Castillo 
Évaluation :
5

Always pleased with the prompt and attentive service I have received at the Flagstaff location. The staff is helpful and knowledgeable. I love the new facility and am really excited to get to be in such a modern, secure and well-maintained storage facility.

Daniel Penoff  |  Premières impressions 
Évaluation :
5

Quick service and appointment time on schedule and work completed within reasonable time frame. Merci

Aaron Secakuku 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kate Fulcher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klaudia Ness 
Évaluation :
5

Ben was so helpful and patient ! He helped me every step of the way with my new hitch and bike rack .

Patricia Kubisiak 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traviis Batty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Alfaro  |  Expérience générale 
Évaluation :
5

Having 2 securities check in was excellent!! And inside securities lock and camera is 3  thumbs up. I didn't have to worry about my belongs stolen. As it happened at another storage place. I will surely use U-haul again. Thank you staff!!!

Ojay Antonucci-Allan  |  Expérience générale 
Évaluation :
2

Overall, the truck operated fine, but the cargo area leaked (it was raining) and soaked one of our boxes. Also, we finished off at our storage unit, which is very nice, but this is the 2nd time the lights didn't work on the 2nd floor at the NW corner of the building, and no one around to fix it after hours.

Bryan Randall 
Évaluation :
5

Totally the best transaction ever with U-Hual. Been using this Company for 45 years and it's only got better. Thank you N Hightower

Nephi Hightower 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND HAAS 
Évaluation :
5

Great customer service and equipment.

Christopher Banks 
Évaluation :
5

I may have gotten lucky, I don't know, but the truck was more clean than I expected and worked well. Perfect for my moving needs. Thanks

Lori Reynolds 
Évaluation :
5

Extremely well run facility

Laurence Holloway  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Plattner 
Évaluation :
1

The rep was very unprofessional. So reps were standing outside talking for 20 minutes. I waited inside for 20 mins until I was able to check in the truck. Very snotty attitude and needs to go back to training. I will never use or recommend this location.

Jay Shelton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gus Baber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethelbert Perez 
Évaluation :
5

Easy experience!! Had a false start trying to use your mobile app, but the staff at the store in Flagstaff made up for that and more!

Rebecca Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Hogg 
Évaluation :
5

I had a great experience with the gentleman that took care of me, he was very thoughtful and kind. You don't find that these days. He took his time and explained everything to us on the Rental.

Elizabeth Kreeger 
Évaluation :
5

They did a great job even with changing equipment on short notice

JOHN SHOUP 
Évaluation :
5

Excellent service à la clientèle

Michelle Acosta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL KELSO  |  Expérience générale 
Évaluation :
3

Huge line at 8am and only one person working. Knocked on office door after 30 minutes and someone else finally came out.

Kathy Cohen 
Évaluation :
1

Nickle and dime over every single thing. Mormans.

Sandra Green  |  Expérience générale 
Évaluation :
5

I had asked about a local drop off in Chouteau OK and it was not on list, so I had to deliver the unit to a town 20 miles away. Resulted in an extra mileage fee that could have been avoided if I could have used local shop (as I have done in past.) Please update your records to include the Chouteau Uhaul site. Off of 412.

DEBORAH MAUST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Brackin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karber murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Gross 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Conant 
Évaluation :
5

The personnel were very nice. I would prefer they remind me to check my text and complete the trailer info questionnaire before leaving the property. I didn't notice the text until I got home, and that retort can only be accessed on the U-Haul property. Aside from that, they were great to work with.

Dave Moebes 
Évaluation :
5

Overall a pleasing experience

Ian H Rothwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Keeland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tulley Mann 
Évaluation :
4

Return did not get processed for over 36 hours after dropping off.

mark rowson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Rhodes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley sleet 
Évaluation :
5

Had great service today, from making the reservation, pick up and return. Keep up the excellent service!

MICHAEL AMELL 
Évaluation :
5

Convenient location, excellent service. A quick drop and on my way. Thank You.

PHILIP DEJONG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Young 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances Magana 
Évaluation :
5

Very nice staff . Super clean facilities

john fontanini  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra baker 
Évaluation :
3

When I arrived to turn in the rental trailer, I had to go searching for an employee. My son noticed there were screws scattered all over the return area. When he asked the employee about it he replied it was from an earlier project and it was no big deal. He said he would email me my receipt, I never received it! If I ever have a one way rental to drop off in Flagstaff, Az. I will look for another U-Haul dealer to drop it off to!

Gary Clark 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cecilia Weining 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hana Low 
Évaluation :
1

The customer service representative who rented me the trailer seems as though she was completely incompetent. She rented me the wrong trailer, three different times despite me telling her the license plate and physically pointing out which one I wanted it took over an hour to rent a tow behind trailer by credit card was placed on a security hold because she refunded me and charged me so many times once she could see I was frustrated and seemed as though she took her time a little bit longer and started taunting me saying she doesn't know if I can rent the trailer that I want and then it may be reserved. It wasn't until I asked for the managers name and corporate phone number for the attitude seem to let up a bit completely unprofessional. She did not seem educated and what she was doing and I will not be returning to U-Haul.

ISAAC FLOOD 
Évaluation :
5

I really like the price and the location

JENNIFER PESHLAKAI  |  Expérience générale 
Évaluation :
5

S.O.

RONDA LUCERO 
Évaluation :
5

You guys were a great help! U-Haul was my best storage by far this year. Thank you Flagstaff!

NATASHA SHORTY  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda Franklin 
Évaluation :
3

Lower your cost for 6 hour use. Didn't need it for 3 days but billed for 3 days. Doesn't make sense!

Jacob Henningsen 
Évaluation :
5

S.O.

Joseph Finley  |  Online Move In 
Évaluation :
4

We had a learning curve on the main doors, getting them to open and stay open while backing a car through them. The facility was clean, well-lit and secure and our unit opened and locked up easily. Access to our unit was great!

John severance  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Ninan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie Collins  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer henson  |  Expérience générale 
Évaluation :
5

Thanks to the girl who helped me!!

Karen Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL FURBEE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA BEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucien Klejbuk  |  Expérience générale 
Évaluation :
5

The online process was very easy to follow and complete. The communication via text messages was perfect, just the right amount of communication to make it affective but not overwhelming or annoying. The facility was easy to navigate and had the appropriate equipment (carts) to make it quick and painless.

Richard Treadway  |  Online Move In 
Évaluation :
5

Very accommodating people. Always helpful and in a good humor.

Carson Beebe  |  Expérience générale 
Évaluation :
5

The storage facility had great security, clean, and easy to access.

Cynthia Hudspeth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID RICHARDS  |  Premières impressions 
Évaluation :
1

I was not told I could pick up the trailer outside of business hours. A reservation was set up and I was unable to get the trailer I needed. Extremely upset with this experience.

Wendy Hall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAIVON JACKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAIVON JACKSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Wilder  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Manson  |  Expérience générale 
Évaluation :
4

Every time I have been to the front desk the staff have been very courteous and helpful. However, I have never, over the course of the past 5 years, waited in line less than 3 minutes, and there is usually a 10 minute wait.

cory lindseth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Steik  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE JONES  |  Expérience générale 
Évaluation :
5

I've used u haul for years at the Flagstaff store and am impressed.

JAMES WILSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy Elias  |  Expérience générale 
Évaluation :
1

The garage doors weren't always unlocked and available. The controlled environment was too warm during this past summer. I feel that the manager Kathy is rude, and not suitable for management.

Julie Lafaye  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Blahnik-Elliot  |  Premières impressions 
Évaluation :
5

Items were secure and well protected at all times.

VIRGINIA DOMINGUEZ  |  Expérience générale 
Évaluation :
5

Once we figured out the security codes it was great. Super clean and convenient

David McGarey  |  Expérience générale 
Évaluation :
3

24 hour access would be ideal and better training for the employees. The young girl who helped me was very friendly however she did not know how to get my cash deposit and only after a 30 min phone call was she able to figure out how to accommodate so total time just to get my cash deposit from a trailer rental took over an hour.

April Graybill  |  Premières impressions 
Évaluation :
5

The team that was shorthanded did a great job handling my situation.

Juan Alfaro  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Sullivan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Skankey  |  Expérience générale 
Évaluation :
5

I worked at corporate office in phx for 10 years, that is why I choose it in Flagstaff.

MELINDA LINZEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN ROCCA  |  Expérience générale 
Évaluation :
3

Had to run around a lot but finally got my lock and location to the unit and everything was good after that.

Alonzo Johnson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Van Wyck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve arnett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Thompson  |  Online Move In 
Évaluation :
4

Thank you and thank you to the nice young lady worker who helped me after hours check in my Trlr

Tammy Tomasyo  |  Premières impressions 
Évaluation :
3

Wish the access hours went later into the night but was okay. And one day in the bathroom someone had horrible diarrhea in a broken toilet in the facility and it probably should've been classified as a biohazard.

Spencer Reid  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry Nahpi  |  Premières impressions 
Évaluation :
5

Staff was very friendly, and the place was in excellent condition.

andre richardson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

analydia shooks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Knoblock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Hinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Guiliana Gavotto  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marques lobdell  |  Online Move In 
Évaluation :
3

Monthly rental fees are too high and a college kid discount should be offered

Brenda Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison RICHTER  |  Expérience générale 
Évaluation :
5

Everyone I worked with was so helpful and friendly.

Bella Mackesy  |  Expérience générale 
Évaluation :
5

The storage unit was perfect for me and my roommate to store our stuff. The deal to get a rental vehicle and get a month free storage was exactly what we needed!

Ciaran Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Lehman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Franke  |  Expérience générale 
Évaluation :
4

The facility and onsite staff were great! My only issues were... I asked for a 10 x 10 and was given 2 - 5 x 10's without prior notification before checkout. 3 times, when trying to contact someone ON-SITE, I kept getting someone who was OFF-SITE and they could not answer my questions about the 2 - 5 x 10's. The 2 - 5 x 10's were almost a problem, but eventually worked for us. Other than that, everything was great and Sam was great when we closed the units! I would recommend this U-Haul facility to anyone.

Sheri Compton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zach foster  |  Expérience générale 
Évaluation :
3

Facilities were great. Staff was friendly but really slow service.

JOSE ALONSO  |  Expérience générale 
Évaluation :
5

Rebecca was amazing from start to finish. Merci

danielle leialoha  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Victoria Schwartz  |  Expérience générale 
Évaluation :
5

Everyone was friendly and our unit was super clean.

Amy Frisbie Durante  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa McHugh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK DURAN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett FRIEDMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey Law  |  Expérience générale 
Évaluation :
5

Will rent from again

JOHNNY ISHIKAWA  |  Expérience générale 
Évaluation :
4

Your scheduling of rental truck os a pain in the fact that they book a reservation and then they tell you that they don't have a truck 2 days before pockip. Total BS. Storage facility was very nice, although it was a bit pricey

Bruce Brown  |  Expérience générale 
Évaluation :
5

Facility was modern and clean. Plenty of carts available to help with loading and unloading. Very secure and easy to access. Definitely recommend and will use again in the future if needed.

Cheryl Walters  |  Expérience générale 
Évaluation :
5

Very quick and easy service. I was able to rent a unit online in a pinch and had no problem closing the account when I no longer needed the storage. GREAT SERVICE!

Shandean Brown  |  Expérience générale 
Évaluation :
1

I have been bombarded by your text message to review my U-Haul experience, at least 20 texts in the last two days.in English and Spanish. I cannot even move into my storage unit until August 9th when it is available so can't provide a review until after August 9 th other than to say your review requests are incredibly annoying, please stop sending them.

John Underwood  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert waltz  |  Expérience générale 
Évaluation :
4

The sliding door was locked while we were still moving big items out, but overall a really good experience.

jeremy roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Price  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTHIE WATANABE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISSA HEAP  |  Expérience générale 
Évaluation :
2

Was unable to reserve a climate controlled unit after my initial reservation did not appear in the system.

Nicolas DeJohn  |  Premières impressions 
Évaluation :
1

I reserved a unit 3 months in advance. And I got there and they gave a unit that wasn't the correct measurement, but I accept that anyway just to walk up and find someone else is in that unit. I was then told nothing could be done because they did not have units left in my size. I was forced to purchase another, more expensive unit (as the other option was a ubox, I reserved a self storage) that I didn't need because "there was a glitch in our system" and of poor management. Never renting here again. No help and they just said tough luck.

Hailey Chairez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK DURAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Walters  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE JONES  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIA BEN  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa Culbertson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Dahl  |  Expérience générale 
Évaluation :
5

Very positive move-in experience with friendly and helpful staff who were very knowledgeable.

Nancy Serenbetz  |  Premières impressions 
Évaluation :
2

I didn't think that it would be so easy.

Mindy nelson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN ROCCA  |  Online Move In 
Évaluation :
5

Kathy Battali Operates a Ship Shape well run well Organized , Clean Clean Clean Business.

MICHAEL and LISA BRUGH  |  Premières impressions 
Évaluation :
1

I ordered a 10x10x10. In the CONTRACT it says 10x10x10 and I got two 5x10. Unacceptable. I believe my storage should be free until I get what was contracted.

Travis Bradford  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Balskus  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lore Dickey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Camacho  |  Expérience générale 
Évaluation :
1

My lease ended last night, and I was rushing to get everything out. I showed up to the unit at 10:15, and I couldn't even get access cause the door was locked. Horrible stressful experience

Ethan Ayers  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Cindy Stafford  |  Premières impressions 
Évaluation :
5

Would use again only thing is the staff that hooked up trailer did not make sure tail lights were working so I followed them all the way

Dorreen KArtinen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor Catchpole  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Stippick  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA WILKINSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Marino  |  Expérience générale 
Évaluation :
4

Carl was helpful.

Health First Foundation  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA HERNANDEZ RUEDAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB BOEHMER  |  Expérience générale 
Évaluation :
5

This was so easy to rent the storage unit through the app and make payments. Totally happy with the cleanliness. I would totally recommend! Thank you for making my life easier!

Kathy Vanderpluym  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

talyne belka  |  Expérience générale 
Évaluation :
5

Good folks at this store, helpful and nice. Kathy runs a good ship.

Lore Dickey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Knoblock  |  Online Move In 
Évaluation :
3

Did not receive the free disk lock to my storage unit upon moving In. I had an extra and used that to avoid having to track someone to ask. Upon moving into my storage unit there was someone else's furniture inside. Some staff don't know answers to basic questions and the staff that they refer to are borderline rude.

Craig Picetti  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Burrows  |  Expérience générale 
Évaluation :
5

The gentleman that helped me was very kind and showed me all available units to help me narrow down my selection. Very kind

JOSHUA SCHWARTZ  |  Premières impressions 
Évaluation :
5

Move in was so incredibly easy despite being on the 3rd floor. I wish hotels had the same size elevators. The carts were super helpful. Caleb at the flagstaff location was super helpful with online check in.

Ava Holman  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Steele  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAELOR HALCOMB  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Vanderpluym  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WILSON  |  Premières impressions 
Évaluation :
2

After reserving a Storage Unit, three weeks before, when I got to the site to check in, the unit I was confirmed for was unavailable due to a leak in the facility, and that was the only one of that size they had. There seems to be a disconnect between u-haul.com and the facility's ability to communicate, and make those revisions necessary online. Customer is left to find out this news only when they check in The on-site GM wouldn't or couldn't give me a similar unit for the same confirmed price on the first floor, which was my priority. It's hard to know if it's really an issue with U-Haul organization or the GM at the site location. Either way it was not a positive experience. I will say, once I got to my unit, I was pleased with the cleanliness and ease of accessibility to the building.

Retha Lecuyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berdine McGilvery  |  Premières impressions 
Évaluation :
5

Little niceties add up against the competition. Like access door for carts and the carts to go with it . well maintained carts, too. No squeakers, easy to maneuver in tight spots inside the lockers. Well maintained roll doors and lock hasps. I dealt with four of the personnel upon move in and I'm glad I chose this facility.

MARC BOUBONIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin Chavez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Herro  |  Expérience générale 
Évaluation :
3

Service and hours are great. Monthly storage fees are high.

Brenda Davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA COCHRAN  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juliet West  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly Strom  |  Expérience générale 
Évaluation :
5

Thank you Karhy

frank sanchez  |  Premières impressions 
Évaluation :
5

Took a long time to get first floor unit.

James Harris  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlotte Honyumptewa  |  Expérience générale 
Évaluation :
5

Very convenient and very friendly and helpful staff

Duane Boman  |  Expérience générale 
Évaluation :
5

Need better costumer services I had to wait n hour to get service

Lavina Belin  |  Premières impressions 
Évaluation :
5

Savanna, Sarah an the young lady with the brown hair who checked me out of my storage, wonderful!! Give them a big bonus. The day I moved into my storage unit and returned the uhaul truck, these ladies were saw what I was dealing with and stepped up too make the situation better. Thank You Again.... I will be a returning customer, Sincerely Anna Rivas

ANNA RIVAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA COCHRAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN PASSAMANI  |  Expérience générale 
Évaluation :
5

The staff that helped us was informative and knowledgeable. Made the rental easy

ANNA HUDSON  |  Premières impressions 
Évaluation :
5

It was easy, staff were extremely helpful and pleasant.

Joseph Mercurio  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis Harris  |  Online Move In 
Évaluation :
5

My wife and I are in our 70's and have moved several times. This is the best storage facility we have ever used. Kathy and her crew do a great job.

George Manter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN MAZHARI  |  Expérience générale 
Évaluation :
5

The staff are fantastic at this location; these people will go “the extra mile” for their clients.

BRIDGETTE HURT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea BINDER  |  Premières impressions 
Évaluation :
4

My only complaint is how hard it was to locate the office. I wandered most of the way around all the buildings before I found the office. Perhaps a few signs directing new customers to the building that has the office. Once I found it, the customer service was outstanding!

JUDITH KELLEY  |  Premières impressions 
Évaluation :
5

very clean facility and having carts to transport items from car to locker was very helpful. Expensive but worth every penny

stacey fusco  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Colten  |  Premières impressions 
Évaluation :
1

I was not honored. Communication between staff lacking. Over charged

Ed Ladd  |  Expérience générale 
Évaluation :
3

Price was a little high but the place is very nice. Price should be high to low depending on level 1 to 3.

Marilyn Dixon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB BOEHMER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia tsosie  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

talyne belka  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben DeLaLuz  |  Expérience générale 
Évaluation :
5

Only thing I would appreciate is longer access hours, maybe until 11:00.

William Alarcon  |  Premières impressions 
Évaluation :
4

Very nice and accommodating.

Brett Dedardoville  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Yazzie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE CHASAN  |  Premières impressions 
Évaluation :
5

Very satisfying experience.

Addie Syed  |  Online Move In 
Évaluation :
4

There needs to be some kind of security monitoring…as I was taking items to my storage, I noticed someone intoxicated loitering near the front opening doors trying to get in. There was no one on site to ask him to leave and it was apparent that the person was trespassing and most likely had no official business on the storage property. Aside from that, very clean and convenient.

vukashin stankovich  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA PAGE  |  Expérience générale 
Évaluation :
3

I made online reservations for a unit that was not actually available on site. It was not available in the new building at the size or price so had to deal with what was available and change the plans I had made from the online. So that sucked...

Tom Neufeld  |  Premières impressions 
Évaluation :
1

New facility so constant accusations if you block even made a scratch on the lock handle, always a rule or limitation on what you can and can't do making it very difficult to use the facility. Staff were rude, I could say 100 other things but there's no point I just won't be going there again

Clayton Dobrick  |  Expérience générale 
Évaluation :
4

My move out date was Thursday January the 12th not the 17th.

JACOB FOX  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Hayes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Bowers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Schiferl  |  Expérience générale 
Évaluation :
5

Professional, helpful employees.

CATHLEEN CONNER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH HUPPENTHAL  |  Expérience générale 
Évaluation :
5

Thanks for being there when we needed you all!!! Merry Christmas!!!

Lora Tsosie  |  Premières impressions 
Évaluation :
4

I would have given an Excellent rating but there aren't enough carts for more than 6 people to move in/out with. They are very small compared to other storage facilities. We moved in on the 30th of the month, and the 1 elevator was slow to get back to each floor with all the people using this facility at the end of the month (and it isn't even half full yet!). The mattress carts are very narrow and useless with large mattresses (which defeats the purpose!). Lastly, it appears that they are filling the 3 story facility from the top-down, and the outside-in, meaning you get the units furthest from the elevator, and several stories higher than needed, requiring more elevator trips! It is extremely aggravating to walk your belonging past dozens of move-in ready units to get to the very last one!! Just seems dumb at best.

RIchard Mosley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Everman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Makowsky  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Lagies  |  Expérience générale 
Évaluation :
1

My contract was terminated for reasons which were completely made up, but the manager called Kathy claimed to have video of me in the restroom. Apparently using the restrooms is a breach of contract.

Eric Lucero  |  Expérience générale 
Évaluation :
2

Making reservations online was a waste of time as I had to give the same details all over again. The staff told me "we're supposed to use it(online reservations) but we dont." I also did not get the month of storage that I had a code for in the online reservation. When I asked, I was told I did not qualify for the free month. The doors did not respond to the key pad reliably. We frequently had to use the pedestrian door in order to access the building as the loading doors would not open. The advertised facility hours were not what was implemented. 24 hour access was advertised but it was only open during office hours.

Rodolfo Cancel  |  Expérience générale 
Évaluation :
3

They need to offer longer hours to use storage unit at least till 9 pm Monday through Friday . That would help a lot for those who can't make it there by 5 pm

Richard Morrissey  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Virgil Overbo  |  Expérience générale 
Évaluation :
5

Great experience with staff, very well maintained storage facility

MICHAEL SMITH  |  Premières impressions 
Évaluation :
5

Whippel helped me and was very knowledgeable and friendly and it was freezing cold snow storm! He still maintained a polite disposition and great attitude! Hard to find these days!

Diana Roza  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Everman  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maddison Carroll  |  Expérience générale 
Évaluation :
5

The Flagstaff facility was very helpful. They provided me with what I needed and also provided me with some much needed information about a trailer I rented from another facility.

Josh Clevinger  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Himmelwright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Hales  |  Expérience générale 
Évaluation :
5

Please consider adding lights in the units or plugs where tenants can add a lamp.

Justin Copp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BARE  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Haynie  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sallie Hasseltine  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA YAZZIE  |  Premières impressions 
Évaluation :
4

Relax on customers just for a moment of two. That means give them second time. I always give second chance or more.

Mikhai Khan  |  Expérience générale 
Évaluation :
5

Access hour should at least be around 9pm. 7am is well convenient. Hey not my fault neither you either. But you know I just thought about it 9pm look yummy, if you think of it. Moreover you don't have to change as you're.

Mikhai Khan  |  Premières impressions 
Évaluation :
5

I didn’t get the young lady’s name, but she was very helpful along with the young man who rented me the storage unit

Keith Ormonde  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL HORNE  |  Premières impressions 
Évaluation :
3

The ladies that helped us were kind, patient and helpful despite that this location is very busy with a long wait. The reason I would not recommend is the access hours. I will have to find another storage facility as soon as I can. After a long wait, it's a mad rush to get everything unloaded and make sure you have what you need before closing. If you forget anything … too late. Not only are the units more expensive by comparison but then if you forget anything and remember after hours, you find yourself at the store buying things you already have but can't get to because UHaul's access hours suck. So despite the wonderful manager and employees, I will be looking for another place to keep my things.

Dana Laack  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacqueline Cheek  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gavin randall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Bosh  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA PUGH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Kallister  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISSA HEAP  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis Hannewald  |  Expérience générale 
Évaluation :
5

The staff were very friendly, extremely helpful, and clear and concise with instructions. The facility is brand new and clean. Definitely the best!

Robyn Marschke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE BEGAY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM ADKISON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Fowler  |  Premières impressions 
Évaluation :
5

There is a female worker that goes above and beyond for this location, several times I witnessed her running to and from trucks, than this past weekend she was cleaing the entire inside of storage units. I don't know her name but she is excellent.

Luis Lopez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA PAGE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN FERGUSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS BROWN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben DeLaLuz  |  Premières impressions 
Évaluation :
5

A key point: After renting a vehicle I was offered one month's free rent. Deal clincher.

George Manter  |  Premières impressions 
Évaluation :
3

While the facility was clean and staff decently nice, I dont understand the point of being on a call log for 3 plus months only to be told that they are taking care of anyone who walks in instead of people who have been waiting. So rather than waiting for a call I went in to get a unit. Still upset as I was told time and time again the call log would be one of the first people in the building and we would be called when the location opened. That never happened . Had to call 5 total times in the month of August just to figure out they were even allowing people in.

Tyler Moses  |  Premières impressions 
Évaluation :
2

Gorgeous facility… The redhead associate literally watched me walk in, turned around and if "ughhhh" could have been written over her body language, it was. She then did not know how to check me into a rental. Need some training on that you have a lot of empty units to rent and they'll need to know how to use your system. I'm irritated you have so many empty and available ground floor units and you wouldn't give up your best real estate to first customers. Loved the elevator super grateful, was spacious enough for everything I had. The carts are a lifesaver. Made everything super convenient The inside of the uhaul literally said first month free with a 1-way rental. Confused as to why free=$249 Staff seemed annoyed that we were moving in. Got a 4:30 reminder they were closing at 5 and the door will be locked even though we were down to a few large items left to move in. She was gracious enough to allow us to fully unload the uhaul, into the unit I just spent $250 on, from the truck I just spent $700 on and $400 for gas. I'm not sure how much you pay your employees but for me, that's a very large amount of money to budget. . And to not feel appreciated or respected as a paying customer was a little frustrating. Just didn't appreciate the pressure simply because you don't have your access figured out. I received a PIN number that opens the door and then was told it's not working. . Not my fault you don't have it together, and not your associates that are off at 5 either. You should have a plan for that in place without forcing your employees to stay late in case a customer needs to finish unloading 15 minutes. She was visibly annoyed, and so was I. We could have unloaded much faster…. Into one of the many many available ground floor units.. but I had to ride the fancy elevator 20 times, and she had to wait 20 minutes after her shift was over. There are huge puddles throughout your dirt parking lots, you get a lot of rain and snow you should have better plan for property management. Again, gorgeous brand new storage facility. You should consider better directional signage when it comes to rentals, returns, storage, etc. with all the additions you all have done. And the multiple entrances you now have. Huntington is a busy little street easy to turn into the wrong entrance then have to dodge lakes and 50 trucks and trailers to make your way back. Did appreciate the same day rental and move in, very convenient. Your associate indicated they would walk me through after hours drop off of my U-Haul truck, that didn't happen but that was nice of them to offer? I guess? The lot was full of trucks returning, well organized chaos and a lot of inventory to manage impressive job. I'm only hoping to utilize your gorgeous facility for a month or two but I hope this feedback helps!

Justin Copp  |  Premières impressions 
Évaluation :
4

Clean facility. Staff super friendly. Access to the units was all that prevented from 5 star. It is difficult and confusing to get in and if it is busy and someone is dropping a trailer when trying to leave it is impossible the way you came in and I found by trial there is another way out. Just no signage there are alternate paths.

SHANNON MANSFIELD  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARY MORTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Lagies  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Johns  |  Premières impressions 
Évaluation :
4

didn't bring a headlamp - pretty dark in those rooms!

Jane Brunson  |  Expérience générale 
Évaluation :
5

Savanah was excellent

Luis Lopez  |  Premières impressions 
Évaluation :
2

The bathrooms are out of service indefinitely, so we have to walk all the way to the office and use the one restroom there.

Gabriel Estrada  |  Premières impressions 
Évaluation :
5

Wish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.

Jane Brunson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Beltran  |  Premières impressions 
Évaluation :
4

Nice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.

Todd Wagner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keayra Benavidez  |  Premières impressions 
Évaluation :
5

Staff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!

Nancy Clingan  |  Online Move In 
Évaluation :
5

Thanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.

Deeikee Williams  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy Mautz  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel Francoeur  |  Expérience générale 
Évaluation :
5

I had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!

Jennifer Pritchard  |  Premières impressions 
Évaluation :
5

We had our storage unit for 6 years and had excellent service at all times.

TAMERA WINTERBERG  |  Expérience générale 
Évaluation :
3

Unit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.

Wendi Merritt  |  Premières impressions 
Évaluation :
5

Uhaul employees were easy to work with and helpful!! Storage unit was clean. Je les recommande fortement. 

MELISSA RHODES  |  Expérience générale 
Évaluation :
3

My rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.

Candace Kaplan  |  Expérience générale 
Évaluation :
5

All of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!

Travis La Macchia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jane warrem  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Durden  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Durden  |  Premières impressions 
Évaluation :
5

Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!

Patricia Alexander  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kailey Loesch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Arens  |  Expérience générale 
Évaluation :
5

Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I'm so thankful and would definitely recommend this location to anyone.

Shelley Kessler  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany Otsuki  |  Expérience générale 
Évaluation :
5

Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn't ask for it but was noticed struggling I guess. Merci.

Ruth Little  |  Premières impressions 
Évaluation :
5

The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.

ALEXANDER WARTHEN  |  Expérience générale 
Évaluation :
2

The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to

CINDY RODRIGUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Darling  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deborah davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri Darling  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Jennings  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Maust  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Thybony  |  Premières impressions 
Évaluation :
5

Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I'm sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!

Stephanie Cullen  |  Expérience générale 
Évaluation :
5

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

rosalina lane  |  Expérience générale 
Évaluation :
5

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Sherry Sanders  |  Premières impressions 
Évaluation :
4

Everything was fine! Thank you!

La Keysha D Presley  |  Expérience générale 
Évaluation :
5

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Richard Hein  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Bridgman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake Cundick  |  Expérience générale 
Évaluation :
4

They even cleaned the connection to the trailer.

La Keysha D Presley  |  Premières impressions 
Évaluation :
5

We also have a storage unit in Anthem Uhaul. Have been pleased with both

Debbie Maust  |  Premières impressions 
Évaluation :
4

It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.

Kevin Robbins  |  Expérience générale 
Évaluation :
4

The assistant could have given clearer instruction on how to couple and uncouple the trailer

Patrick Mccarroll  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Price  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Brockman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Nelson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rose delahoz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juliana-Joy Werner  |  Expérience générale 
Évaluation :
4

Two 7' sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?

Linda Valenzuelamatthews  |  Online Move In 
Évaluation :
5

The staff is always very friendly and helpful.

Gertrude Magnuson  |  Expérience générale 
Évaluation :
3

Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units

Andrew Loper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie Street  |  Expérience générale 
Évaluation :
5

The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.

Jonathan Green  |  Premières impressions 
Évaluation :
5

Kathy has been excellent. Very understanding and accommodating. Merci.

Jermaine Sims  |  Expérience générale 
Évaluation :
2

Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands

Gloria Rodriguez  |  Expérience générale 
Évaluation :
5

Very well treated at both ends, Boulder and Flagstaff.

Neal Rohr  |  Premières impressions 
Évaluation :
5

Online booking and check in were easy, facility was clean and easy to navigate

Jay Lusher  |  Premières impressions 
Évaluation :
5

Very helpful staff. Check out was a breeze thank you Michelle

michelle scott  |  Expérience générale 
Évaluation :
4

very accommodating for your needs.

Rebecca Johnson  |  Expérience générale 
Évaluation :
5

Tom was very knowledgeable, helpful and friendly. Thx!

Timothy Dana  |  Premières impressions 
Évaluation :
5

Always ready to help. A great experience overall.

John Rissmiller  |  Premières impressions 
Évaluation :
5

I am very satisfied with the storage unit and the truck rental.

David BRadley  |  Premières impressions 
Évaluation :
4

Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!

Ohryn Archers  |  Expérience générale 
Évaluation :
4

Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.

Rebecca Johnson  |  Premières impressions 
Évaluation :
5

Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.

Cheryl Bridgman  |  Expérience générale 
Évaluation :
5

Storage facility is excellent, staff is friendly and helpful.

KARL NACHTSHEIM  |  Expérience générale 
Évaluation :
5

Staff was wonderful

Linda Bryan  |  Expérience générale 
Évaluation :
5

Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she's the reason that makes you want to go back!!!

Ruth Lopez  |  Premières impressions 
Évaluation :
5

Excellent service

Gunnar Mein  |  Expérience générale 
Évaluation :
5

Enjoyed the experience.

bill ferrell  |  Expérience générale 
Évaluation :
5

Great experience throughout the process.

Brian Dunne  |  Expérience générale 
Évaluation :
5

Friendly and hard-working staff, on the phone and in person.

GEORGE PRO  |  Expérience générale 
Évaluation :
5

OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.

Gloria Rodriguez  |  Réservation 
Évaluation :
5

The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.

Linda Bryan  |  Réservation 
Évaluation :
5

Merci

MANUEL GONZALEZ  |  Expérience générale 
Évaluation :
1

I've never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.

Sarah Pugsley  |  Expérience générale 
Évaluation :
5

I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.

andragayle pye  |  Expérience générale 
Évaluation :
2

WAY too expensive and of course im required to use the most expensive lock you sell

jake kemp  |  Expérience générale 
Évaluation :
4

There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i

sally raynes  |  Expérience générale 
Évaluation :
1

Units are overpriced and then I'm told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can't access my unit any time? Ridiculous

jake kemp  |  Réservation 
Évaluation :
5

Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.

Victor Rogus  |  Expérience générale 
Évaluation :
2

Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait

karissa nix  |  Expérience générale 
Évaluation :
5

Good experience.Would choose U-Haul for futture moving & storage needs.

Joshua Goldberg  |  Expérience générale 
Évaluation :
1

The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.

Amy Gordon  |  Expérience générale 
Évaluation :
2

Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news

Fred friedl  |  Expérience générale 
Évaluation :
2

I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.

christopher jones  |  Expérience générale 
Évaluation :
4

The staff was amazing!!!

Samantha Baxter  |  Expérience générale 
Évaluation :
1

Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff

marisa hernandez  |  Expérience générale 
Évaluation :
5

N.D.

LEE GAULT  |  Expérience générale 
Évaluation :
5

The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!

mike capizzi  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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