Customer Reviews for U-Haul Moving & Storage of Florissant

3 416 évaluations

1800 N Hwy 67   Florissant, MO 63031
(Corner of New Florissant and Lindbergh, Across from Freddy's Steak Burgers)

(314) 837-2227

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(314) 837-2227

1800 N Hwy 67
Florissant, MO 63031
(Corner of New Florissant and Lindbergh, Across from Freddy's Steak Burgers)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Overall the location is fine, very average. It is not clear that you need to drive all the way around the building so of course I went in backwards and than had to try to get turned around somehow. The lot is very crowded and full of equipment which is good and no so good. I had forgotten my appliance dolly so had to go get it and come back but when I first got there a guy came out immediately to help get checked in however upon my return with the dolly I could not find anyone or get assistance. Not a very friendly helpful staff that morning but overall I would use again if needed.

Martha Spence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Richardson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Balducci 
Évaluation :
5

Nice job

kiritkumar patel 
Évaluation :
2

First of all I was not told about the $100 deposit until picking up the truck. Secondly the employees were rude and gave me wrong Information about the drop off location.

Gary Drennen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrett Stechschulte 
Évaluation :
5

The guys were very nice and helpful every time.

Robin Morris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Landwehr 
Évaluation :
2

The associate working with me to obtain my truck was rude, I asked her info about putting my id info into her personal cellphone, which I was unaware they had a app to put personal info in, she threw her hands in the air and plainly, and with no emotion said well this is what they told us to use, and I'm not sure why, I think had she responded differently, I would have felt different about the situation. Also, she told us to meet her outside so she can pull the truck out, we waited on the side of the building that she pointed to for about 5 mins, we finally looked around after she did not return or try to find us, we saw a truck sitting and started and assumed it was ours, I looked on the link sent to my phone and was able to match the key number to the number in the link. That was horrible we had no idea this was our reserved truck, she should have looked for us, we were right by the door on the corner of the building, that was rude and not helpful at all. I saw the guy that she worked with talking with his customers and telling them things as he encountered them at the truck. I wouldn't want to work with her again.

Tiffany Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl Mckenzie 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CLEOPHAS BROWN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy jackson 
Évaluation :
1

Customer service is horrible.. the clerk at the Florissant location with the tattoos on his chin completely disrespected a female potential customer in my presence , then flipped it and threatened to call the police on her. It all started because she called and they didn't have the best conversation and then he proceeded to talk about her in my presence and didn't know that she was walking in the store and overheard him. I will never come to this location again because the other clerk that work there ignore the whole situation as if it was the culture of the company

BRYANT pool 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM GARRIGHAN 
Évaluation :
1

The representative was extremely rude & irritated by me asking questions. He threw a business card at me after asking I asked for corporate phone number. Then threatened to call the police on me. I filed a complaint & I was only offered a free month's storage & a free U-Haul. I declined the offer & took my business elsewhere. Privileged is to say the least because if anyone working for me talked to a customer like he talked to me would've been fired on the spot. Instead they made excuses for him.

Andrea Collins 
Évaluation :
5

Over service great and professional!

michael bush 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARRY EVANS 
Évaluation :
3

the truck I had for some reason kept acting like it wanted to stop I did explain to the worker when I returned the truck what it was doing. They didn't take anything off.

Rachelle Cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark kondracki 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Massey 
Évaluation :
5

Make things easier for the other adults because some still don’t do online purchases

Willie Stallworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cicely bush 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell Wilburn 
Évaluation :
5

Nothing. Everything went smooth and experience was perfect. The people were very friendly. Merci encore.

Sandra Montgomery-Glatstein 
Évaluation :
5

The customer service was very kind and respectful. You have me as a renter and my family from now on. thank you..

Sandra Blaylock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED PALMER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynsey Benne 
Évaluation :
3

Your truck needs maintenance

Gemealia Mcghee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Scott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES MONTGOMERY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome Petty 
Évaluation :
4

More employees was only one employee doing everything needs help to ensure that all customers are dealt with in a timely manner.

xavier barton 
Évaluation :
3

For starters uhaul should fire the store manager Andy. He is beyond rude to the customers and and also take monies off of people cards without it being authorized. He lies all the time and also lies about his name when he is confronted face to face. He is not good for business at all. He is the reason I am now having issues with my corporate account with uhaul. My rental was $350 for a week using my corporate account which has to be paid for in full before getting the uhaul. Once I returned the uhaul Andy the location manager thought he could get away with stealing over $800 off of my card. Pure disrespect and no good for business at all. I will not use this location again as long as he works there. I will not allow someone to steal from me nor my business nor disrespect myself, business partner and employees. This location needs to do better overall.

Kenny Currie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Green 
Évaluation :
5

Have pick up trucks close to my home but thank you and I really truly appreciate it

MICHAEL JOHNSON 
Évaluation :
5

There's nothing that I can say to improve because my whole experience with Uhaul been excellent.

tonyatta steen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Livingston 
Évaluation :
1

Make sure there’s plenty of help and don’t send a customer to another location because U-Haul messed up and cost me 2 hours in movers

James Marit 
Évaluation :
5

Improve the U-Haul APP for both Mobile Check-in and Returns. The app usually requires 2-3 attempts to complete the uploading of pictures and I.D. Also, NONE of the information in my profile ever pre-populates when I make a reservation. It would be nice to have my Contact info, Driver License and payment information pre-populate when I sign in to the app. Also, the Check-in process on the app takes almost 4 minutes to continue after the information has been submitted. The video takes about 2 minutes but then you are left waiting for an approval. Several times, I have abandoned the app to have the staff finish checking in the reservation.

RANDALL CARTER 
Évaluation :
1

I had a reservation for 10:30 on a Saturday morning. I understand that this is probably the busiest day of the week for them, so to have just one employee working at that time is ridiculous!!! I had Abt a 30 minute wait in the line. In addition, the employee told me that the gas tank was half full. Completely my fault, but I was Abt a mile from the location when I noticed that the tank was a fraction above empty!!!! I definitely would not recommend this U Haul location.

Bethany Sunderlik 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ericka torregrossa 
Évaluation :
4

Although I had no incidents of damage during my rental I feel someone should have walked the truck with me to cite pre existing damage. I say this because I rented a second truck and they did do that at a different location. Otherwise all good

DOROTHY Havelka 
Évaluation :
5

The workers were great and helpful. Good business.

James Euper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winston Getz 
Évaluation :
4

Everything was great

Sandra Carter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOHNSON 
Évaluation :
1

Staff is extremely rude! They don't know how to communicate nor treat customers! Truck rides like the motor will give out at any moment! I was overcharged for Their lack of communication because he "didn't think he had to explain" something! I will NEVER rent from this location again and will be sure not to send anyone there.

Kenyettia Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan Kelch 
Évaluation :
5

The only problem was the driver door was hard to close you have slam it really hard to stay close it popped away twice while I was driving. I was glade it did not fly open.

Sandra Terry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika bilzing 
Évaluation :
5

My representative was very professional and helpful!

MANGO ALI 
Évaluation :
5

Nothing everything was fantastic!

keith costello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Stollhaus 
Évaluation :
5

I think that the service was great and does not need changing

LACHELLE BONDS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoine peoples 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery Day 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYZHANA WOODS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherise Taylor 
Évaluation :
5

Staff was great

david behlmann 
Évaluation :
4

Your dependence on someones handheld electronic device to conduct business will fail your customers. Why does it cost nearly double the price to pay in cash.

John Schonhorst 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronda thomas 
Évaluation :
4

Everything was very good. Truck was clean. Workers were fast and friendly

EDMUND JACKSON 
Évaluation :
5

Young lady at the desk was very polite and knowledgeable. She made sure I had everything and upon return ensured I understood the charges and that everything went well. She should be given a raise or be the face of UHaul because she was just wonderful.

Sharonda White 
Évaluation :
5

Great attitude, service and timely

Mark Hughes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES ELLIS 
Évaluation :
5

Picked up at one location and dropped off at another. Everything was smooth and easy. No delays, no issues whatsoever. Very pleased with how easy everything was.

terry travis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herlonda Wilkes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley Hardin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iesha Jackson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Kelsey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james standard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Benson Willis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ladonna sutton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quincy Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamekia McDowell 
Évaluation :
5

Couldn't have gone better. Thanks!

EMILY WEBB 
Évaluation :
2

Clarity of charges when dropping after hours.

arthur harris 
Évaluation :
5

Great staff makes the location

Keith McCord 
Évaluation :
4

None all good

Charles Swearengen 
Évaluation :
5

Excellent service à la clientèle

TRAI ARMSTRONG 
Évaluation :
5

In the online information make note of how to enter the location. I am from TN so not being forewarned that you have to make a U-turn to enter.

Jacquelyn Woods 
Évaluation :
5

The moble app needs a lot of improvement. I like the idea of using the app but after several attempts. I think it would have been more convenient to go inside.

Shirley Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose trevino 
Évaluation :
5

Nothing experience was great at pick up and drop off location.

Clara Edwards 
Évaluation :
5

This the 2nd time I’ve use this U-haul location and the experience was superb both times!

Tera Holton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Warden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

folashad agboola 
Évaluation :
5

pleasant experience

John Bogdajewicz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewayne Holland 
Évaluation :
5

We have been coming to this location very frequently for business purposes over the last 2 years and we have had no issues! The rentals are nice and clean and the staff is very hospitable. We highly recommend!

Delrissa Stokes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julius Gleghorn 
Évaluation :
5

Nothing to improve! They were knowledgeable and so friendly, especially for a first time U-Haul customer.

Shaala Elbreki 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Hawkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhrandon Beasley  |  Expérience générale 
Évaluation :
5

Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.

Megan O'Connell  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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