Lady at return desk could have been a bit more friendly/professional.
Tameka BowmanCustomer Reviews for U-Haul Moving & Storage of Forest Park
Testimonials From Recent Customers
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Create a more comfortable and friendly seating area for people who are waiting, like for a trailer hitch install. All of the staff were great! The work was done as promised, on time, and were able to flex a little on the appointment as I was slightly delayed.
Susanna MlotGreat customer service! Very clean and organized. Truck performed very well every mile and turn.
Clifford WalkerToo expensive
Rafael SoaresI wish the dolly was available =(
Emily ChaffeeMy experience was great. Couldn't have been better. Dropped off my car and they put on the trailer hitch. They called when they were done and everything was easy for the pickup. The work looks great. Couldn't be happier.
Jason SensatThe cargo van smelt like old smoke. The second issue is my credit card being billed for a different amount. Paid in store to rent van returned van totally different price. I can see holding price amount. I'm waiting to see if the correct amount post
Lucinda WallThis location can be hard to get into because of entry configuration
Dennis Beedlethe entire system of taking pics and going through all steps for returning is too time consuming. It's as if your doing their job. They themselves didn't even check the vehicle, the one they tried to give the driver mirror was broken and they didn't even know it
Jeannine MitchellCall when car is ready.
Rowland ChangI had three different reservations. The first one the pickup location kept getting changed even as I went to the last place the app told me. I got there only to have to go to another place. The second two reservations again I reserved two trucks and a trailer for my my car to be picked up at the same location. I reserved them as close to the location as I could because one the place my belongings were at gave me a time frame that I would have access. Secondly the place who had my things had moved them to a location ten and a half hours away and they weren't supposed to. I was driving from another state to pick up the uhauls with help to pick my things up. The whole trip to that state my pickup locations and times changed three times even after I called UhAul to get this fixed. The trucks are great. The actual locations are great. The reservations caused stress. Having to try to rearrange things to meet UhAul changes over and over was a nightmare. I've used UhAul many times over the years no problems. Something is definitely wrong now
Cathy IngleGreat employees at this location. Thank you for taking care of me!.
Luis JahnThe only improvement I can think of is opening up a better way to drive in to the facility. The left turn on Garfield St. is very dangerous and a potential hazard. I do like that personal vehicle parking is better with the lot across the street.
Erik JordanExcellent customer service. Friendly and funny. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Lydia JonesCustomer service was outstanding!!
Timothy BabbingtonBien
JOHN AMBERGWhen my son-n-law and I went in after I reserved a 15' truck on line on Sunday February 25, 2024, he was very helpful and courteous. I had to long move as far as I had a lot of stuff, for a 1 bedroom, but the truck was definitely large enough to accommodate me. Thank you Again U Haul on Harlem in Forest Park, for your service.
Helen AdairI love this place
Rex ShieldsTruck was dirty, had a service light on, check in was confusing.
Hannah SteinbergCheck out should be quicker
William MingoThe store hours began at 9 am. The door wasn't opened until 9:05. Then the employee then disappeared and did not return until 9:17 am. He then did something on his computer for the next several minutes before calling out next in line. There was no courtesy or customer service. Overall this individual and the second who came after were extremely discourteous and wasted a large amount of my time. I am going to drive much further from my home in the future to find better service.
David RoseGreat staff, nice place to rent a Truck
Rex ShieldsThe code sent to me was recognized by the keypad but the door failed to open.
Benjamin Barron | Online Move InFriendly Staff. They were helpful with questions
TRINA SteelsThey were very flexible with me in my moving experience which was very helpful because everything was not going according to plan as usual. So their understanding and patience was much appreciated!
Isaiah SmithCodes are sketchy for the big loading doors
Carl Corry | Premières impressionsHad a great experience and very easy to pick and return truck.
Rani MorrisThe truck I was rented the door flew open on me the truck was very uncomfortable steering was way off told me the gas was at half tank but was lower then half tank and have a picture to prove it
Jacob TaylorQuick experts they know what they are doing at this location
Khalid MayesAs a person that's work retail management in retail for over 40 years. I have never experienced a general manager at such a miria! Seeing that she's only been with the company since 2021. She probably need to go back into professional training. Her Customers service and communication skills are horrible !!!
Theresa DobyneStaff made it easy, simple, and clear. They answered all of my questions and were helpful!
Pablo GarciaN.A.
Michael OsborneConvenience and reliable
ARTURO MANZANAREZCustomer service was top-notch, friendly and quick. Hooking up my trailer was set up nicely and respectfully highly recommended and will be returning!
AMES RONDEEverything was very nice
Jimmie SteelThanks--always a pleasure to rent from this facility!
laura hostetlerStop charging per mile. That's ridiculous. Menards and Home Depot both rent Cargo vans for $19,95 for 75 minutes. You DON'T have to pay for insurance or mileage. It's a FLAT FEE. I was using the van to pick up a heavy box, that's it, and the damn fee was $75 plus tax. That's crazy !!!
Tasia JacksonKeep up the good work
Everette FisherThe owner or manager was awesome. Very friendly and the services and fees was well explained.
LATRICE MCFADDENAlthough the weather may have not get influence on this survey/comments. The keep clean and neat e vehicle also shouldn't be an excuse . The vehicle was wet and not as clean as it should. When returning the vehicle, with line at all, I was waiting almost half an hour to inspect the vehicle. Even though there were three people on front desk. Again, outside was cold, but shouldn't be an excuse to bring the minimum service to be offered to any customer. The team over there was inattentive, the show in the tv was more interesting rather than a customer waiting in the parking.
Luis AriasOffice representative was yawning repeatedly.
Azher SyedThe software malfunctioned repeatedly. The staff had to take my credit card info by hand in site. The app would not allow me to check in or out online. It kept saying I had no active registrations so I called and I only got through by phone after multiple attempts. Otherwise everyone was friendly and tried to help. But picking up the truck took too long and made me late for a meeting.
liz chilsenMuch better than my last experience...people were nice and helpful. Merci.
Brian HallRented an auto transport. The straps were cut short and wouldn't fit over the wheels. I managed to strap my vehicle down but it wasn't safe.
Steve WatkinsLocation can be confusing on where and how to enter. Please notify customers on where to park in split facility (Across the street.
joseph madlockCustomer service was excellent. Workers were very polite and courteous.
Jacqueline GoldmanWhat an incredibly smooth process - from the online experience to the in person customer service. Everyone was friendly, patient. Renting and returning could not have gone better! Usually there are other stress factors occurring when renting a UHaul (moving, timing, driving unfamiliar roads) - it is helpful to have the actual rental/return process be one less worry. Merci.
Paula BeliceGreat check-in experience Vehicle was up to expectations, though the seam in the payload area leaked rain Return process was good as well. Used the mobile app and a staff member came out to assist
Daniel MazurStaff was kind, well informed, and had a nice humor. Only thing I would improve is rate of mileage.
derek cogerThe hardest part is turning into the facility from the street. An additional entrance from the alley would make dealing with that complicated entrance much easier.
Rachelle TsachorI always use this location because of its cleanliness and hospitality
Kathryn PhillipsThe mobile pick up was a disaster - the app clearly directed me to go to box 4 which had nothing in it. After returning 2 hours later when the site opened - I was told to just check in the back of the truck. Having the app indiate what to actually do would be helpful. Then I paid for 12 furniture pads. They were not in the truck so I had to return and then I only got 6 after waiting in line for 30 minutes. Individuals at the store were helpful but organization as a whole seems deeply flawed.
Claire WalterI had a problem with my trailer hitch pin, and they dropped everything to help me fix the problem. It was a great help.
Jim WhiteI usually let service issues slide, but the guy who signed me up was visibly annoyed with me interrupting his video game to sign me up. Very uncomfortable experience. Wow. Will have to use budget going forward. Van was great though!
Brian HallThe storage unit cost to much for how much space was provided
Solmaria Rivera | Expérience généraleI am very pleased
Robert McDaniels | Premières impressionsI had these units for 4 years and they didn’t wait for the payment
Lavita Davidson | Expérience généraleAll staff very helpful and courteous! We also appreciated having the free 1 month storage after our move. It gave us the extra time we needed to sort through our items. Merci.
JAMES RYAN | Expérience généraleThe facility was mostly well-maintained and mostly clean, but not perfect. Occasionally, there were issues like the door not opening or closing, but a member of the staff always helped me out. There was one member who helped me a number of times, sometimes appearing right when I needed help. But, I did not get her name.
Alexander Jones | Expérience généraleI'm a repeat customer of U-Haul services that include storage rooms, moving pods and moving and will continue to do so in the future.
Steven Foung | Expérience généraleManagement is awesome although he wasn't available on Sunday the lock that I purchased for my storage was too complicated to come off. I had to pay additional money for a locksmith to come out and drill the lack. There was no tools available for me to have staff break the lock open due to the fact that I lost my keys other than that everything went OK I did call Uhaul upon checking out.
Latrina Brown | Expérience généraleThe 24/7 access card did not work at times. So I would have to wait the next business day to get access. My payments were set up for direct bill but I incurred fees and penalties for late payments in February. My account was opened on 01/29/23. I did not know there was no proration for billing. They offered to work with me on the charges when I called but they did not simply processed the fees and penalties with a double payment in March 2023.
TONY JONES | Expérience généraleI have been using u haul for many years and will continue to do so and recommend them
fred smith | Premières impressionsThe woman helping me was fantastic. Had all the info. Very helpful.
Edward Harrison | Premières impressionsI felt disrespected as a customer. In opening my contract I was very specific in cost and due date. I was told by Mike Lopez that I had a month free and my first due date will be in December only to get an email in November informing me I've been locked out and charged a late fee only one day after my free month was up. I was also told we don't charge a month in advance however if you do not charge a month and advance then how was I late when my free month was just over. I felt that offer was too good to be true in the first place and it turns out that I was right. If I were supposed to pay at the end of November that is what I should have been told when I asked the question at the signing of the contract, I tried contacting Mr. Lopez after the incident and never received a call back or email from him only excuses that he would not be in the office for a few weeks however there should have been some sort of manager who could have called me back. Needless to say I said it paid them their money and immediately removed my things from this company and I will never ever use their services again. The $19,95 rate on the truck is very inaccurate there is no way that you will get a truck for that amount and it was impossible for me to get a truck for a one-way moved to Matteson Illinois from Forest Park, I ended up having to pay for 50 extra miles to return the truck back to the opposite side of town. I'm owed money since I didn't use the entire month and I'm expecting my prorated amount refunded just as quickly as Uhaul locked me out of my unit and charged me a late fee. BTW don't waste your time calling corporate, I tried that as well and getting in touch with a human there is impossible. Dispute was resolved by me paying what they asked and removing my items but it's very likely I would never use them again or recommend to anyone.
Natshun Thompson | Expérience généraleThe door hinges are broken and I called making my complaint and I was told they would contact me back and I've yet to hear a response
Tiana Acevedo | Online Move InI called and reserved a storage unit which ended up being way too small. The lady asked me questions about furniture I had even how many bedrooms which was two with king and queen size bedroom sets. I could barely put 1 bedroom in the unit she reserved for me therefore I had to shop around for another storage place which cost me more money and more money for the movers!!! I'm so disappointed. My move was the worst. Always check out the facility…The young man was very nice and understanding. He apologized and was helping me find some place else.
Michele Marshall | Premières impressionsThe staff at U-Haul of Forest Park is very helpful, accommodating & friendly, I highly recommend this facility. The only minus for the location is that the main entrance is situated vey close to the busy intersection which can make it difficult to drive in and out. The storage entrance is further past the main entrance and is not as problematic.
Alton Stanbro | Expérience généraleGreat customer service from the two gentlemen working that day
Wanjiku Mwangi | Online Move InMy 2 month storage experience was excellent. I accessed the site several times during that time and in all of my visits, I was the only vehicle in the facility. Very convenient. Staff was very courteous and the facility was extremley clean.
Gregory Peters | Expérience généraleEveryone I encountered helped to solve situations. Great communication as well
christopher george | Expérience généraleI had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.
Sarah Flury | Expérience généraleI was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.
Gregory Peters | Premières impressionsMy care rep Mr. Nathaniel was curious, knowledgeable and efficient.
Dr Deborah Scott | Premières impressionsEveryone was exceptionally helpful with me being handicapped.
ANTHONY MAYO | Premières impressionsNicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊
Sharita Walker | Premières impressionsStaff is always helpful
BERTHA NEGRETE | Expérience généraleThe entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in
roy craig | Premières impressionsThe website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.
Luke Coughlan | Online Move InThe facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.
Roy Miller | Expérience généraleExcellent, Helpful, Fast, and Friendly Service.
Peter Onime | Premières impressionsAll staff is helpful and friendly. Will go back again if needed
eryn kelly | Expérience généraleNicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Merci.
bridgette chatman | Expérience généraleThere's a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that's way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.
Alexandria Brancato | Expérience généraleThe storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!
Jessica Pinado | Expérience généralethe only issue i had is there upper level storage units are up 6-7 stairs with no lift.
doug Kittredge | Expérience généraleYour facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff
BRIAN GIBBONEY | Expérience généraleProfessionnel
Richard Vallejo | Premières impressionsNo complaints about my service
lashonda taylor | Premières impressionsNo waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.
michael klein | Expérience généraleHaving storage unit was a great experience the help and and staff we're very helpful.
HENRY SOLOMON | Expérience généraleMy things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything
sandra miller | Expérience généralenice and clean. staff was friendly.
LUIS LIM | Expérience généraleThis was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!
chekeda sims | Expérience généraleExcellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!
Cathlen Toomey | Expérience généraleI can’t really say because I’m not located at this spot
lakisha thompkins | RéservationThe staff awesome. The facility has a rodent problem. I lost a few items due to the rodents. It could be maintained better. The employees do the best they can with what they are given to work.
Ana Luisa Mann | Expérience généraleGreat team...
ann yacullo | RéservationI received SIX emails within minutes of each other asking me to take this survey!
Patricia Greene | Expérience générale