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KURT WEISEL | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Forestville Rd
Testimonials From Recent Customers
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Great site
James ColterGreat staff as always, this company was able to accommodate any and every change that took place in our needs. I will forever use this company
JOHN WILSON | Premières impressionsI would come back
Raymond Smith | Online Move InThanks I appreciate your business
CLEMENT DURU | Expérience généraleIt was a pleasure using your U-Haul storage. Staff was always pleasant and very helpful and I would use U-Haul storage facility again wasn't working anymore so I couldn't afford to pay for my storage bin so I had to remove my items and U-Haul was very understanding and professional. Thanks again.
wendetta watson | Expérience généraleI got assistance promptly and in a friendly and timely manner.
DONOVAN TURNER | Premières impressionsThank you for your excellent service.
CONSTANCE JORDAN | Expérience généraleThe hardest part was figuring out to get to the interior units. The doors were not labeled. It was quite confusing especially during the evening.
Aungela Jones | Online Move InThe staff is so friendly and funny.
Tondra Howell | Expérience généraleRon was a PHENOMENAL help to me. The storage was my mother's who recently passed away. Ron helped me through the process of closing out that part of her life. It was terribly emotional and even though Ron didn't know me, he was sooo supportive, so helpful. I was super grateful for him.
EUNICE MEREDITH | Expérience généraleThe facility was clean and staff very helpful
Charles Morton | Expérience généraleOverall a great experience
LEASLE PUGH | Expérience généraleI have used this location for the last two years, always pleased with the service
MICHELLE PYATT | Expérience généraleI reserved a 5x7x8 and upon arrival I was forced to pay for a 5x10 because they didn't have any 5x7. Myself along with another customer was forced to do the same thing.
DONALD STEELE | Premières impressionsExcellent customer service
Penelope Smith | Premières impressionsSatisfied
Ann Dixon | Expérience généraleGreat service and clean storage facility.
ronald gross | Expérience généraleThe storage area where the unit/room was located was poorly lit; the lights would turn or off randomly.
JAMES AHERN | Expérience généraleAwesome service @Airforce Base location..
LISA HOLLOWAY | Expérience généraleAgent who helped me book unit was amazing!
Esi Davis | Online Move InI had an excellent experience working with Brytani Sumby. She was able to provide clear and concise answers, Brytani peivided the perfect help and the exact time I was in need.
Samuel Hawkins | Premières impressionsEvery 6 months the price goes up it's ridiculous. Do not let any staff come talk to you about paying at your car it's scam if they do
Sherl anderson | Expérience généraleAll your staff was very professional, knowledgeable. Courteous..my best experience with uhaul..
LISA HOLLOWAY | Premières impressionsThere was rats in my storage unit and I noticed this the 1st month . I brought some rat killer. I took pics .
Shawn Taylor | Expérience généraleI did not appreciate the way I was treated at the very end of our agreement. First, when trying to move out I was refused a truck in which left me with 45 minutes to move out.. My 72 year old mother helped.. shameful, Not only was the exit a bad experience the beginning when trying to adjust the payments because the rental cost double every month for me. With the accumulating fees. Not to mention it did not have to be as disregarding of a exit. to smile in someone's face an intentionally do what was done I will never use another UHaul storage facility. I am speaking of only three individuals. If you call I will further explain.. Mad forever..with the storage experience.
LEKEISHA ELLISON | Expérience généraleN.D.
juanita wright | Expérience généraleI was kind of frustrated in the beginning because no clear direction or instructions was given by the U-Haul online or the where I got the U-Haul truck from. No one could find my reservation. At the U-Haul truck place or storage unit. So the check in took long
ERICA HALL | Premières impressionsThe location I had my storage at closed early on Friday and I needed to talk to someone and there was no one available during the last hour it was supposed to be open. Other than that I had no problems.
Janel Timmons | Expérience généraleThe location did not have staff full-time, which was inconvenient. But the facility was well-maintained and clean when I did see staff they were helpful.
Jesse Poe | Expérience généraleThe lady the was there didn't want to do anything to assist me. She acted as if I was bothering her, this was the first time I had a storage unit and didn't know much about it. The other employees that worked for the company was friendly and helpful.
Kim Jones | Premières impressionsEveryone i met Has always been helpful.
Antwan Clark | Premières impressionsGood prices and good condition and service!!
david pietrucha | Expérience généraleYes, I would recommend this facility to my friends. Also the area was very clean.
MYRON STATON | Expérience généraleI don’t need the storage unit I canceled on Tuesday February 21, 2023 I wasn’t able to move my furniture..!! I canceled the Storage unit..!!
mark anderson | Premières impressionsBathroom on facility is always nice and clean
Doretha Pope | Premières impressionsKnow one was there.
ronald carson | Expérience généraleEveryone was very helpful .would describe recommend!!
david pietrucha | Premières impressionsAucun
Charles Thomas | Premières impressionsFast service and very convenient with a reasonable price
Asia Hardy | Premières impressionsStaff very professional and efficient
LINDA DUNCAN | Premières impressionsthe guys there where super great very helpful and knowledgeable i really feel they need a rises. A1 CUSTOMER SERVICE
GREGORY CLARK | Premières impressionsThe ability to contact uhaul customer service could us some adjusting and work. There were often too many different phone numbers and lanes of communication that made calling in difficult. But my experience has been good nonetheless.
John Orourke | Expérience généraleI understand that the 1st 30 days are w/0 charge because I had a rental cargo carrier.
CONSTANCE JORDAN | Online Move InBrandon was very very helpful he saved the day 😅😅😅
CARMEN CARTER | Premières impressionsOnly issue was staffed office about 5 miles storage facility. Otherwise excellent. When did deal with any Uhaul staff they were excellent.
CHRISTOPHER YOW | Expérience généraleThe process was smooth and took very little time and the unit was perfect for my needs.
Antwan Clark | Premières impressionsI was given all the tools I needed for a smooth move and storage.
Dawn Smith-Walker | Online Move InExcellent customer service from Mrs. Settles and staff
Lorraine Gorman | Online Move InYour restroom facilities were above excellent. I felt like I was in a whole different world in there, and very clean. Thank you for the service!
Jequay Davis | Expérience généraleI came in to check in for my storage unit, and there were around 8 employees milling about but none were helping any customers. I think it was right between shifts, but still it seemed like one of them should have been helping me and other customers. Staff were unprofessional.
MICHAEL HARPER | Premières impressionsDoor lock handle was rusty as well as had damage done to it as if it was broken into before !! Was told there would be a lock instead the storage room and there wasn’t !
Jamesha Ponce | Premières impressionsThe place is clean and convenient to stay keep same way 💯
RAPHAEL TINONG | Premières impressionsMerci.
Ingrid Naughton | Expérience généraleWhen I went to close out my unit on 8/19/22, no one in the office appeared to know the process. It took a while for them to figure out the process and get everything completed.
anthony young | Expérience généraleOverall experience was okay except the increasing payments every 6-12 months and the mice chewing and living in my things. Mice poop was everywhere. Customers service was great. Merci
TALEDIA STOKES | Expérience généraleI love unit.
alvin tolbert | Expérience généraleAt my storage area there three ceiling out , I loaded the area in complete darkness.
darryl west | Premières impressionsIt was a great experience other than they closed the office at the facility hours at and didn't give me an access code to get in my unit when I needed to call to get that I wasn't important but once I found it and everything gets something done but other than that it was
Stephanie Hall | Expérience généraleGreat staff and Great Customer Services
carmen moses | Premières impressionsNo problem's.
thomas reeder | Premières impressionsNeed better movers bc the ones provided complained alot and they broke some furniture.STORAGE WAS COOL THO IGUESS
DESTINY BURNS | Expérience généraleConvenient location. First month free when renting a truck. Excellent promotion
Ernest Williams | Premières impressionsThey charged me a full gas of tank but when I got the truck it was under half and have the photos to prove it
Shawnayy YoungIt would be great if u-haul would consider offering the guests 24 hourly rentals upfront instead of the 6 hours of rental upfront. The first time I rented the 17' u-haul I thought 6 hours was my only option. Thank you!!
Joseph Farmer | Expérience généraleThe unit I have to too small (a fault of my own). When I opened the storage unit there was no lock in the unit. There was no one in the office at 4:30pm when I arrived. I called the 800 number on the reservation at try to get a larger unit. I was placed on hold for 30mins until I hung up and called back to be left on hold again. No one answered after explaining my issue. It started to get dark i went ahead and put as much stuff in the ubit as possible. I called a third time to get a lock to close the unit. I was told I had to go to another location to retrieve a lock. The communication of this location is unsatisfactory. I have yet to get in contact with some to get a larger unit.
Dametria Golphin | Online Move InOutside units need lights but other than that it was perfect. I would like to thank the young lady that got me moved in the and young man that got me moved out. Only issue I have as well is when I went to remove my items there was an additional lock added to my storage unit that's not supposed to be there until after the 5. It was placed on before the 31
Tamika Murphy | Expérience généraleThank you its a very helpful experience
charles hawk | Expérience généraleWas secure but not well lit
Troy Williams | Expérience généraleThank you so much and happy new year
Tamika Murphy | Premières impressionsThe vehicle was extremely clean but the driver’s side mirror was cracked.
Yvette QuarlesThe gate to the storage unit does not close. Security in a new area is important and not feeling that your stuff is secure is not a good feeling. Also the gentlemen that helped me did not know what he was doing so it took over an hour to secure my 30-day free storage unit which I was entitle to because of a 1-way trailer rental. However I was charged for a 2nd month and have yet to be reimbursed even though I was told the 2nd month would be reimbursed when I closed my unit. That is done, where is my reimbursement?
JAMES CORRELL | Expérience généraleOutstanding customer service. Thanks
Felecia Jackson | Premières impressionsThe receipt is unreadable is too small print
TOMMY SNIPEFacility gate was not working and allows access to anyone at anytime. A large majority of latches were broke and I don't have a good feeling that my items won't be stolen
JAMES CORRELL | Premières impressionsVery satisfied. The team member who assisted me in the store was fast, friendly, and efficient. Merci.
JEFFREY FORDThe units are clean and there is plenty of space in between rows for vehicles going in both directions.
Nzingha Uhuru | Premières impressionsStaff & manager at this location were great.
Maurice Lynch | Expérience généraleThe vehicle was clean and I was in and out with service
BERNARD MITCHELLThe only issue I encountered was within the app itself. Fortunately the employees there helped me resolve the issue.
Kevin Hinton JrS.O.
DARNELL ROBINSONNothing everything was Great. Great service. Great communication. Courteous. Respectful and she cared
ESTHER DIXONThe truck is in poor driving condition. Definitely in need of service and shouldn't be hard to operate because of lack of maintenance. It wasn't clean there was trash inside of the truck so this lets me know it was NOT SANITIZED or cleaned.
Leone WalkerVery nice people
Peter GhaisVery friendly and helpful
Yvonne ChloeBetter customer service and communication.
RACHELLECECLIA MILLERNeed better customer service, more staff, organization, and management! Gave wrong truck with wrong mileage, and gas range, one person working there, long wait, unresolved issues that person had to actually write down information for manager. Payment was not made while I was there. I had to receive a call from office after I left for my to receive the total amount to be withdrawn from my cc from their screw ups! Really bad customer service and parking lot was congested and took a while to enter and exit. There was no other worker on site, but the lady in the office who was incompetent with a lack of authority or help!
ALEXANDER BALLENGERYour price is right and your staff is very friendly. Will be using you again soon. Thank you for being my choice to rent a uhaul
THOMAS NELSONHappy with you all
THOMAS BARTLEYContinue to keep up and provide the excellent customer service that I was given by Robin.
STEVE TANCILWITH LARGE ITEMS IT WAS DIFFACULT 2ENTER OR EXIT BECAUSE AT DOUBLE DOORS ONE OF DOORS WAS NOT IN USE....SCREWED CLOSED
Antjuan Payne | Expérience généraleresponsive and fair was how i WAS TREATED
DONALD ADDISONKeep the professionalism up miss Robyn was very professional and on task
RHONDA MARTINVery impressed with the set up. Clean and neat. Service prompt.
Abiola AjayiYour associates are good and well experienced.
EMEKA OZOIGBOAMALULove the GM. She’s so sweet and kind.
Jazmen Mcintyre | Premières impressionsUhaul App not working. It wouldn't allow me to upload a photo of the fuel level and odometer. Otherwise no issues
LOUIS JENKINSMaya was very helpful
CHRISTOPHER JOHNSONThe service was excellent from start to finish!
Robert WilsonExcellent service à la clientèle
Deneen LewisNothing every thing was easy
Adrienne KornegayI will never go to another uhaul this is my uhaul for life.
Shirley KirklandNothing.
SHEILA MCDONALDAC wasn't working properly.
ROBERT ANDERSONVery, very tight driving a 26' truck and pulling an auto transport through the property. Staff was very helpful when I asked for two trucks to be moved in order to facilitate leaving the property.
ROBERT WINNES | Premières impressionsThe added a lock to my account because they said I got one! Really when? How do yiu just add things without authority? This is my purse NOT YOURS! I hated the trucks in front of my unit. No discount for me keep asking you to move it out of my way. Adding chores to my day!
LEATRICE DA-CONCEICAO | Expérience généraleThe vehicle return policy should be thoroughly explained and the need to be at the rental location at the time of return and that photos will need to be taken of the fuel hand and the mileage before putting the keys in the key slot.
ROBBIN PRATTThis location is by far the I have encountered. They are always pleasant.
KIMBERLEY THOMASVery courteous staff.
LORETTA WASHINGTONVery good service thanks
HENRY ADAMS | Expérience généraleThese folks work hard to provide the support needed for you to get your work done quickly with the right equipment. Check-in and check-out is fast and accurate. I like these people.
SAMUEL YORKWhen we first tried to change rooms, we were given a smaller unit instead of the larger one we requested. We finally got that straight and Robin, the manager, compensated us accordingly. Lights were often not lit. Many times there was only one person working and they weren't always in the office because they had to lock it to go assist another customer. When we called to ask questions we were often not helped until Robin could be reached. It seems like others do not have the same knowledge or access. Although she too had to contact Robin first, Maya was helpful in getting us closed out after we spoke to another employee who was less than helpful. All in all, of experience was fair.
Pamela Stewart | Expérience généraleI asked for smaller unit over year and never could get one and i no one came up, my thought was they came up and was giving to someone else. I was suspoe to be on list but never got a smaller unit. Wasn't happy abouy that.
Catherine Richardson | Expérience généraleThe were times when u-haul mistakes cost us more. It never was corrected. That was very nice distrusting of them.
CONSTANCE VINES | Expérience généraleI always have a great experience at this location the representatives take good care of there clients that’s why I only go to this location
GARY WILSONAbsolutely fantastic customer service! Truly!
LARRYDARNELL HARRISGreat service and great people
James LeeExcellent Rapport and very accommodating! They are a asset to your company.
VAN CONNORStaff was awesome, courteous and professional. A truly great experience.
LEONA DICKERSONMileage rate lol
CHESTER LOUERSVery professional and helpful staff. I would definitely use your company again. Thanks so much.
Lajarey MotenThis is my 2nd time using this location, always excellent customer service and clean vehicles.
DIANA PINNThe charges for 4hours was too Extreme!! I don't think I will ever rent a uhaul again!!! Disappointed Customer
LINDA TURNERNothing keep doing what you are doing
AMANDA HARRISThe staff was very professional.
Diane Hall | Expérience généraleGinger provided excellent service.
mack lawrence | Premières impressionsoriginal experience from when i walked in the Forestville location and proceeded to check in with my prebooked reservation, Was all around poor. However i will say the guy at the front desk was new and he was nice! Outside of that I'm paying this first month and then Taking my stuff out of that storage!!!!!! I've had better experiences elsewhere, unfortunately for me The place next door (self storage didn't have a unit big enough for me at the last minute! But whatever!
Ayanna Burton | Premières impressionsI was unable to reach the manager when I had issues. I was promised that fees would be waived and they were not. Lack of communication and overcharged was my main issues. James was very helpful but was unable to complete task.
Tresa English | Expérience généraleThe staff was always helpful and provided a positive atmosphere.
Dianne Currie | Expérience généraleOnly concern was that unit had a lot of roaches crawling around....I would assume the customers are keeping stuff in their units that are bringing the roaches since I found the unit appeared to be cleaned.
darrell joy | Expérience généraleThis location has the best customer service I have ever dealt with.
SEAN LARSON | Expérience généraleI would recommend your facility to everyone! It's clean and people treat you with respect. Never had a problem with anything being stolen or wet up from water leaking from anywhere! I really recommend this U-Haul storage it's the best!!
CECELIA MILLER | Expérience généraleI received excellent service no complaints at all!!!
Raymond Hughley | Premières impressionsThe process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!
NATASHA SILVERWOOD | Premières impressionsJames went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.
DONTAINE CARROLL | Premières impressionsThe climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.
robert muschette | Premières impressionsRobyn's customer service was superb!! She was very knowledgeable of the services and products! I am vey please with my customer experience. Ken Grier Grier Management and Services
Kenneth Grier | Expérience généraleRobyn has always been my go to person at uhaul. She is very consistent with serving her customers, especially now. She has always put her customers needs first.
Anthony McCrae | Expérience généraleThe general manager there, Robin, was very responsive and totally deficient in helping me with my first time storage experience. However, James punctuated my closing experience and was very helpful anytime I needed help to out my storage experience and with my storage needs. I will always use this storage facility again and recommend it to anybody else. Merci
DEXTER FORBES | Expérience généraleMoved out Feb 29. Bill date was Feb 28. Talked to someone who assured me I wouldn't be billed for March. THEY DID! Tried calling several times, only to get an answering service (this is during weekday business hours). All I could do was leave a message for an actual person from the Forestville,MD U-Haul to give me a call. They NEVER got back with me. I was a loyal customer for FOUR years, and they couldn't even forgo a payment for ONE DAY. This is not how you treat a 'valued' customer. I will never do business with U-Haul again. I don't like greedy companies, nor people who disregard their customers and go back on their word.
CARMEN MALDONADO | Expérience généraleMy storage unit had mine droppings and dead mouse. I hired a professional moving company, they had to move my items in an unsanitary and unsafe environment. Those items were loaded and transported on their company's truck, then placed in my newly built home. I'm very unhappy, experience was awful.
Kesha Spann | Expérience généraleCustomer is great! Very polite and helpful. It has been a great pleasure each visit
crystal gibson | Premières impressionsThe store manager Ms Robin is the best!
Kiona Perry | Expérience généraleThe service and staff was great.
YOLANDA YOUNG | Expérience généraleRobyn D. was extremely helpful , understanding, kind and considerate in my time of need. Thank you Robyn for your prompt assistance!
Constance Oliver | Expérience généraleWasnt 24 hours, gate was broken forever
Dionte Davis | Expérience généraleyour young lady at the desk was A+. from the first greeting with a smile to the hustle to get me in and out because she knew i was in a rush. Keep her as long as you can!!!!!!!!!!
Edward Harbert | Premières impressionsDefinitely a great place for storage. Thanks guys
Leander Haggins | Expérience généraleThe staff's customer service was excellent. It is now my preferred location for storage and equipment rental.
Kesha Spann | Premières impressionsVery Professional /Quality Customer Service
tilman quick | Expérience généraleExcellent service
Reshawnda Jones | Expérience généraleGreat thank you all. 🤓
kevin holland | Expérience généraleThe office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!
Anthony McCrae | Premières impressionsVery professional Smooth process
anthony young | Premières impressionsNo military discount and I was told they would check and see for three consecutive montbs. Never got an answer, I kept getting the bill on time, and then received an increase notice.
Cassandra Wilson | Expérience généraleThe entire process was very professional and friendly, I will definitely visit Mr DeCarlos again...
Thomas Moore | Premières impressionsIn the two years I have store my belonging at this location the manger and staff always nice and friendly and helpful to me and my family. It have been a pleasure to have been one of your customer.
Rosa Ball | Expérience généraleVery professional and informative staff.
MYNON GORDON | Expérience généraleThe employee's were very nice respectful I had no problems with either worker's.when I called they helped me with respect gave the answers I was looking for.
Coretha Jackson | Expérience généraleI believe her name was Margaret but she was great and very friendly the entire process!
KIMBERLY SALTERS | Premières impressionsJames was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day
Pamela Scott | Premières impressionsWonderful customer service!
MYNON GORDON | Premières impressionsTe storr is so clean and the workers are so pleasant. I am so thankful for them running this establishment so professional and welcoming.It is my duty and pleasure to say to the team KUDOS & AWESOME!
KIM GOODEN | Expérience générale👍🏽
Rhonda Wainwright | Expérience généraleManager was wonderful and assisted me as much as possible.
joseph battle | Expérience généraleThe staff was very nice and helpful I feel that you should give them a raise because they work hard to keep the place clean and will light
wynonia harris | Expérience généraleRented that storage for about 6-7 years during a career transition. Visit the unit once in between opening and closing. My belongings were still in great condition as I left them. Great service.
DARRON SHAW | Expérience généraleTThe staff was VERY helpful and kind. The customer service they gave was one of the best! I would definitely come back!!
Shishe Faulkner | Premières impressionsMargaret is a great manager!
Perry Skeath | Premières impressionsMargaret was wonderful !!!
CARLTON BEVERLY | Premières impressionsThe pricing for storage units could be more competitive. A 5x7 should be cheaper than $94.
ARION SULLIVAN | Expérience généraleAucun
Derek Moore | Expérience généraleThank you for this service. The price was right and yes, I would recommend U-Haul to friends.
CHARLENE FORMAN | Expérience généraleThe employee on duty was very unprofessional and not helpful. He didn't service me and my family though we were there by closing and communicated with us through the door.
Cherish Gutrick | RéservationI would use this Uhaul location again.
william jackson | Expérience généraleI moved out after 7 months. I wouldn't recommend this facility to anyone. Management was never available via phone. I found mold on a few things when moving out and I had climate controlled unit
LISA GANT | Expérience généraleHonestly dont want my feed back on the experiences I had but it's ok when you're use to mediocre to poor services
marquita fralin | Expérience généraleThe facility was very clean. The staff was very professional and nice.
Lynn Collins | Expérience généraleMs.Margaret was very nice and helpful
Melinda Coates | RéservationI'd like to thank Margaret Coleman thr Manager and her staff for a wonderful experience. Top notch team.
Christopher Fisher | Expérience généraleI don't remember the employee's name, but he was polite, professional, and very helpfull
Patrick Hart | RéservationMale clerk was excellent. I did find multiple nails in parking lot by my door
Edward Harbert | Expérience généraleNo carts were available to help with moving items from the truck into the storage areas. Without Carts using the facility was very difficult.
Charles Joyner | Expérience généraleWhen the gate is broke customers should receive a message so they know the access hours have changed.
RoDonna Brewster | Expérience générale