Mike and mario were very helpful
gina T | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Fountain Hills
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A very good experience. Would recommend without hesitation.
William B | Expérience généraleChris was very helpfull
gina i | Expérience généraleGreat facility and the staff is friendly and helpful. I would highly recommend this facility for safe, clean and convenient storage.
Lili L | Premières impressionsThank you for your awesome customer service!
Jennifer m | Expérience généraleOutstanding customer service chris is awsome mike is very knowledgeable and helpful
Dominic I | Premières impressionsVery nice. All workers go out of their way to help
Barbara I | Premières impressionsClean and easy to use. Secure. Very knowledgeable snd friendly staff.
KENT M | Expérience généraleAlways friendly and clean. I recommend whenever I can.
Bonnie R | Expérience généraleStored our stuff for 20 years, moved out last week because we finally have room in our garage. So lucky to Joy and Chris caring for our storage items. Always felt like we were friends. Offered a bottle of water, a cup of coffee, or just a visit.
CHARLES H | Expérience généraleThe management and staff at this location are far above average and made my family and me feel appreciated. We came here as strangers and left as solid friends. Chris and Joy should be Corporate Training Specialists, they're THAT good!!
Jack G | Expérience généraleBest uhaul I have visited!! Joy and Chris are an absolute pleasure. Thank you for helping me with my storage and packing needs.
Adwyna N | Expérience généraleGreat management team, always maintaining the facility to a high degree. Only complaint would be the annual increases in rent each of the last 10 years, a UHaul policy and not the fault of the mgmt team.
JOHN B | Expérience généraleExcellent facility.
Ron F | Expérience généraleExcellent staff, clean and safe facility
EMILY R | Online Move InThe service was very professional. Met all of my needs. Will use the service in the future.
Deanna A | Expérience généraleFriendly and courteous is of renting was great. We had a mishap in our house and had to remove items for renovations for fire, suppression, sprinkling system, failure. We were only in the unit for two months. recommend this U-Haul storage.
Duane L | Expérience généraleChris and Joy started out as business associates, but have ended up as friends. They made what could have been a stressful situation (moving across country) an enjoyable thing. They both contributed in their own very special way. I won't soon forget their professionalism, but with a heart. This is so rare in today's America. So many KUDOS to these two amazing people!
Jack G | Premières impressionsLove Joy and Chris!! They are always helpful and so knowledgeable. Best uHaul in AZ hands down.
Adwyna N | Premières impressionsJoy & Chris are amazing. Thank you for your assistance over the many years.
JULIE G | Expérience généraleIt was a very nice experience. Thank you Bryan for all your help. Made are experience great and wonderful. Very professional. Had exactly what we needed. Again Thank you.
Deanna A | Premières impressionsChris is wonderful at this location, he is very accommodating and keeps this location in tip top shape. I rented my storage unit and did not touch it for 8 years. I came to clear it out and he remembered me from 8 years ago. He cares about the clients he serves and goes above and beyond for them. I've had a Ubox and other storage, my top experience was at the U-Haul on technology dr in fountain hills. The customer service is top tier and Chris is the best.
Emily H | Expérience généraleChris was extremely helpful and a joy. He made me feel welcome and explained everything very well.
Rachel G | Premières impressionsGreat storage
KEVIN Y | Premières impressionsGentleman(Mark?) was ultra ultra helpful. He was friendly, knowledgeable, and funny.
Dawn P | Premières impressionsChris and team provided an excellent experience over the eight years that I was a client. I highly recommend them to anyone looking for a storage facility.
GARY C | Expérience généraleAvery very pleasant experience the staff could not have been more helpful and pleasant. The best customer service we've had anywhere in a very long time. Christopher and Joy were great.
William B | Premières impressionsJoy and Christopher are awesome!
Fran e | Expérience généraleThe staff is very friendly. I have stored with them a few times before and never had any issues.
Myrna J | Expérience généraleGreat service. Very helpful and professional
Martha M | Expérience généraleGreat uhaul to visit. Alwasy helpful, clean, and prompt. I love joy and Chirs. 10 out of 10 I recommend this uhaul storage location to everyone!
Adwyna N | Premières impressionsI rented a unit for 7 years. Never had a problem. The staff was professional and friendly. Would use again if needed.
Linda B | Expérience généraleBest customer service
Rachel G | Premières impressionsChris and the entire team do a fantastic job.
MICHAEL S | Expérience généraleVery helpful and friendly
Janet C | Expérience généraleChristopher, Joy and the two Other gentlemen were very accommodating. They had creative suggestions to answer all your needs. Their prices were fair.
Shayne B | Premières impressionsWe have had a storage unit here for years. Great clean facility & all the staff wonderful to work with! Would highly recommend!!!
SUE M | Expérience généraleI will use facility again !!! There Team Skills and understanding of service are off the charts !!!!
John D | Expérience généraleThe staff were friendly, helpful and responsive to my questions and concerns. In addition, the facility was clean and orderly which includes the restrooms. Thank you. JB
James B | Expérience généraleAll good
Stephen H | Premières impressionsJoy is a very helpful and thoughtful person...great experience here!
Michael A | Expérience généraleGreat service and would recommend this storage business for all!
Mary P | Expérience généraleThank you .
Gregory G | Expérience généraleChris and his staff are very hospitable! I've always felt they care about their business because of how they treat people. It's a very familial atmosphere and they treat people (in my opinion) better maybe than they sometimes deserve. But I don't get the feeling like they think that at all. The place is immaculate and I'm very pleased to be renting a storage unit there.
Dante L | Premières impressionsIt was a pleasure working with Joy as she took her time with us to explain everything and made the experience positive. She is definitely customer focused and we would highly recommend this facility.
Kamlesh D | Premières impressionsJoy and all the staff at this location are awesome. A pleasure to do business with. Highly recommend them!!!
Scott G | Expérience généraleThey're doing everything right and it's much appreciated.
JOSEPH R | Expérience généraleAmazing people work at this location. They were very friendly, knowledgeable and helpful!
Lori P | Expérience généraleHad a unit there for over three years. The staff was always helpful and great to work with.
KEN S | Expérience généraleWas a patron of this Fountain Hills Uhaul Storage facility for about 6+ years. All was good and the management was helpful and friendly. Only negative was our monthly rent consistently INCREASED, like clockwork, seemingly 1 or 2 times EVERY YEAR. Began at something like $139 per month and ended at around $175 per month. Not as if we were changing the size of our storage. Not as if there was any new services rendered. Just pure Corporate Greed and Profit for Uhaul jacking up prices regularly.
Jon E | Expérience généraleNice people! Great to work with!!
Mark S | Expérience généraleChris was amazing! He was super nice and extremely helpful!
NEISAN G | Premières impressionsBest service, had a really great experience.
Edith P | Expérience généraleClean, secure storage, managed by a helpful, knowledgeable staff. This is the go-to place for storage.
John T | Expérience généraleChris and Joy were wonderful to work with and always helped me. They are very friendly and very professional. Unfortunately I had to leave for one reason only: needed the funds to pay my $300 per month rent increase. Have been in this facility for over 20 years.
MARSHA H | Expérience généraleEmployees are very nice and helpful. The place is very clean and easy access.
Linda M | Online Move InChristopher and his staff were so helpful and friendly! Facility is extremely clean and unit is very nice-would definitely recommend!
Jennifer O | Premières impressionsBest customer service ever at this location in Fountain Hills that I have experienced at a storage facility!
Vered M | Expérience généraleEveryone was always very helpful and friendly
SLOAN A | Expérience généraleI have stored items there numerous times. Always wonderful without any issues and ice cold water in the fridge :)
Kelly T | Expérience généraleUsed storage unit for 8 years. Great facility and staff!
Tom J | Expérience généraleI would like to say, Christopher Young has been so professional and accommodating. He has made the time I have required a storage unit very pleasant. I would like to mention all the employees have been professional, helpful and very polite. I am sure I will need storage in the future, I will return to the Fountain Hills Uhaul again, especially if Christopher is managing there. He is one of her good people we meet in our journey through life.
Roger P | Expérience généraleThe location is just perfect for me and I couldn't be happier Glad that I chose you The staff has been very helpful also I recommend for sure
KIM E | Online Move InGreat staff and well maintained facility
Richard K | Expérience généraleThe nicest people to work with!
Dawn F | Expérience généraleExcellent
MICHAEL S | Premières impressionsVery nice people
RANDALL P | Expérience généraleManager on site very hellful
Vered M | Online Move InThe best everything
Edith P | Premières impressionsChris snd Joy are very pleasant and helpful!! Thanks
PAUL N | Expérience généraleVery happy
Craig W | Expérience généraleAlways extremely helpful in person and on the phone.
Jim R | Expérience généraleThis is the cleanest Uhaul I have ever been to. The staff is funny and friendly. They help load boxes into your vehicle. They explained everything thoroughly. Would recommend to friends and family.
Bryce J | Expérience générale5 stars says it all!!!!
MICHAEL M | Premières impressionsSincere thanks to the staff at this location. They went above and beyond, not only to maintain a secure and clean facility, but EVERY staff member at this location is also just a great HUMAN. They are friendly, caring, communicative, and very helpful. I remember one particularly hot AZ summer day, I was sweltering in the heat as I looked through boxes in my unit. A gentlemen (CJ?) came by and offered me a bottle of water. I was stunned. It's so tough to find that human touch nowadays, and so it's worth mentioning.
Spencer C | Expérience généraleThank you! All was fantastic!
Julie E | Expérience généraleThe facility is really clean. Chris and Joy are really helpful to any needs you may have. A really nice place to store your items or if you need a truck. A+
RICHARD L | Premières impressionsThis was the second time we used UHaul for temporary storage. They are extremely nice and helpful! Very clean, secure and accessible.
Gail F | Expérience généraleAppreciate everyone at U- Haul in Fountain Hills. I am going into retirement and do not require a storage area for work materials.
PETE P | Expérience généraleChris provides excellent, friendly service at this location which is very clean.
Blondie S | Premières impressionsVery pleased with the storage unit. Whole facility is exceptionally clean.
Daniel T | Online Move InThe staff at the U-Haul Storage of Fountain Hills are always very pleasant and helpful.
JACK M | Premières impressionsI would like to give a big shout out to Joy for all her help since the loss of my husband last year which lend to me needing the U-Haul storage unit in the first place. Joy could not of been more kind understanding, helpful and made herself available to meet any of the needs I had with my move into the storage unit. Also, Chris, Mike and AC I believe are his initials always were kind and helpful as well. My Also Chris, Mike, and a C I believe are his initials always were kind and helpful as well. My experience was wonderful above average and if I ever had to use a storage unit again, I would definitely use U-Haul. Thank you Joy, Chris, Mike, and AC and U-Haul for all you did to get me through this unexpected year with the loss of my husband and all the challenges I faced along the way. Merry Christmas and God bless Theresa Bercel
Theresa B | Expérience généraleVery friendly and knowledgeable staff.
Steven P | Expérience généraleEveryone was very pleasant and helpful!
Greg T | Expérience généraleFantastic fantastic service! The owners here are top notch. Most places don't really care, they are simply there to conduct a transaction and move along with the next person. Not here at all. Always friendly, always helpful offering coffee, water or simply a greeting. I'll miss interacting with them.
Joseph P | Expérience généraleIf you want a seamless experience this is it.
Laurens D | Expérience généraleGreat service at the fountain hills location.
Dragos D | Premières impressionsGreat unit for the 4 years we used it. Thanks for the help!
Travis M | Expérience généraleNice facility- Rates went up & we are storing items of no value
CAROLYN W | Expérience généraleThe staff was extremely kind and helpful. Moving isn't fun, but they made the day better with their positive attitudes and nice conversation during the check-in process.
Ashlyn O | Premières impressionsOverall, I am very satisfied with the local office customer service (office staff) and how the units are maintained. I would rent out a storage unit this location again if/when needed.
Cheryl P | Expérience généraleFirst rate facility and management! Great experience, no problems.
Michael J | Premières impressionsThis UHAUL facility's staff have always been helpful, friendly and easy to work with. We had a storage unit there for 3 1/2 years and would use them again in a heartbeat if needed!
Dennette W | Expérience généraleAlways a good experience when renting a vehicles or trailers from U-Haul will definitely be back everything was excellent the young lady was very informative and helped with all and helped me with all my needs thank you very much
Steven G | Premières impressionsWonderful staff! Always willing to go the extra mile to help you. They treat like family. I would recommend this location to all who needed storage.
Lisa C | Expérience généraleEveryone I came in contact with at u haul was extremely friendly, helpful, knowledgeable, made me glad I choose this storage place. No matter how many questions I had, they were answered throughly and in an upbeat professional manner.
Kim F | Premières impressionsVery helpful staff and clean facility. Will definitely be renting a storage unit from here in the future.
Wilson P | Expérience généraleThanks
Jim E | Expérience généraleWould definitely use again. Thank you. I felt very safe every time i went. it was very secure and very clean. The facility is very well maintained.
JEFFREY J | Expérience généraleChris and Joy are amazing - proficient, knowledgeable, thoughtful, considerate, kind, engaging, and enjoyable! Merci.
Lynne T | Premières impressionsJoy was amazing and very helpful
James P | Premières impressionsVery nice staff. Always helpful. They take pride in keeping the place nice and picked up. Even dealing with the nasty looking black bugs that come out every summer
Carl H | Expérience généraleJoy and Chris have been a pleasure to work with!
Larry S | Expérience généraleJoy and Chris provided exceptional customer service at all times. When it came to me moving my things in a unsullied box they went above and beyond to help me get everything set up. They provided the most excellent service I have ever experienced.
Karen B | Expérience généraleI moved out of my storage units on 6/22/22, however I did not have the opportunity to go inside the office and let them know I was canceling the rental of the units. I tried to call several days in a row (6/30/22 thru 7/2/22) and was never really able to reach anyone to inform them. I was told (briefly) by someone who answered the phone they would call me back however they never did. I wish to confirm/inform you I am canceling rental of my two Storage Units at Technology Blvd, Fountain Hills, AZ 85268 location. I want to make sure I am no longer charged any further rental costs. Please confirm to me; 602-363-9705 or shelbygirlinfh@gmail.com. Thank you! Nice facility.
JULIE M | Expérience généraleIt’s a beautiful well kept facility.. the staff was always helpful and friendly..
Barbara T | Expérience généraleStaff is very helpful. I recommend for sure
Michelle M | Expérience généraleJoy and Chris was very professional and helpful we wish we could have stayed longer in the units but we didn’t realize how expensive it is to live in Arizona they helped us out so much.
Mike B | Expérience généraleWill be back for a smaller unit
Mary B | Expérience généraleJoy and Chris are wonderful. They are very professional and friendly and will always look for alternatives on storage availability as their site is very full. Their storage site is very clean and always well kept. The office staff is very friendly and attentive.
Myrna J | Premières impressionsGreat staff. Easy to work with and very helpful.
John G | Expérience généraleThe place smelled like decomp.
Harmony G | Expérience généraleJoy and Chris are Great to work with over the Years that I had a couple of different units at the Fountain Hills AZ location!! There customer service is Super Welcoming!! I recommend you have them as your employees and managers for Many years as they put a Good reputation for this facility!!
christine h | Expérience généraleJoy did an awesome job getting me set up
Larry S | Premières impressionsOver the years we have used this facility many times to buy moving supplies. We have always been impressed with the friendliness of the staff here It was the only storage facility I considered when I needed storage. Every encounter I have had with the staff has been very friendly and helpful.
Susan P | Online Move InExcellent experience, great staff, friendly and knowledgeable. Yes, I would recommend this facility. Ron Miller
Ron M | Expérience généraleThe people who are in the office are very friendly and helpful. It has been a great experience so far.
Dawn F | Online Move InRyan was very helpful at FH Uhaul. I forgot my card and let me in asap. Let me borrow a broom and dust pan to clear out my garbage. He checked the unit quickly and closed me out by email under 7 minutes. I'm sure I will be back.
Anna L | Expérience généraleBeaitiful place. Great people. Good price
KEITH C | Premières impressionsSuper friendly and efficient! Moving and/or storage is never fun - but having nice, professional people assist - lessens the already stressful situation. Thank you!!
Karen R | Expérience généraleVery friendly and great customer service. The facility was impressively clean and very well maintained. The walk through was explained in detail. Very impressed. Thanks, Tim B.
Tim B | Premières impressionsThe facility is clean and very well laid out. The staff is exceptionally professional, helpful & friendly.
David H | Expérience généraleOmg . They are so friendly and helpful. Every one in the office are so nice . I love Joyce. Definitely recommended. Best experience in a moving storage.
Mercedes H | Expérience généralei have used u-haul for many years and the facility was very clean and joy was the most helpful agent ever !!! thanks so much will be back in the spring thanks jan schultz
Jan S | Expérience généraleI really liked working with Joy and you…the best.
Emery e | Premières impressionsThis is a very well maintained storage facility. The best I've seen. The owners and staff are extremely accommodating. Thank you!!!
Marybeth F | Expérience généraleI have had a storage rental for several years, to support my Mom. We moved from a large unit to a smaller one about 2 years ago and the team assisted us nicely in that process. I was able to manage my storage with no concerns during all this time and the staff was very accommodating any time I had a need.
JAYNE P | Expérience généraleClean, safe and very helpful caring employees on site.
Jennifer S | Expérience généraleOutstanding
Bill S | Expérience généraleVery friendly and helpful staff. Was a pleasure interacting with them
Raymond S | Premières impressionsVery friendly and professional!
Jeff T | Expérience généraleRented a storage unit . Check in required an emergency contact including address which I didn't know. Unit for 5x10 space is expensive so won't be keeping stuff here long! Asked Chris for another access card while we unloaded stuff into the unit and he says sure, no problem, I'll go get that now. He never did get the card so left without it.
Brian C | Premières impressionsGreat experience
Roberto H | Premières impressionsThe fountain hills location has the best staff I have ever interacted with at a U-Haul location. Chris and Joy made sure all of my needs were taken care of and closing out the rental was the easiest process I've had.
Saul T | Expérience généraleNice facility friendly service.
Deborah S | Online Move InChris and Joy ate two of the most amazing people to work with. They are professional, kind, understanding, and genuinely care about their costumers. I would highly recommend storing your belongings with them.
AMBER T | Expérience généraleAbsolutely pleased with everything! Agent was super helpful - I initially thought I might need 10x10, however we downsized to 5x5. Facility is so clean and I love the access in and out. Thank you UHaul! Gail Fischer
Gail F | Premières impressionsJoy and Chris have always been the BEST and very customer oriented. They're friendly and efficient.
KATHLEEN M | Premières impressionsCouldn't have asked for better managers that kept the place spotlessly clean. Very friendly and helpful staff.
Natalie O | Expérience généraleGreat people, ran greatly, friendly, and welcoming. I recommend this place to anyone in need or storage or rentals!
Devyn M | Expérience généraleno problem
Thomas D | Premières impressionsStaff is awesome very professional, best of all the customer service friendly helpful. Great price on the storage unit.walked my through the entire process of how to you the facility! It has been a great experience! They make me feel so welcome with their friendliness! I have talked them up so much! Chris his wife and brother make a wonderful team, ready to help with a great smile and great sense of humor! Great hospitality as you walk into their office ! They make you feel right at home! Beautiful clean facility! I sm do thankful if people like them! The Best experience I've ever had in customer service!
SANDRA G | Premières impressionsStorage was easy to access. Both Christopher and Joy were always friendly and helpful
TRAM O | Expérience généraleGreat management. Chris and Joy always makes our visits a pleasant experience and very helpful.
HERBERT R | Expérience généraleThe team was great. Whenever I needed something they were there to help.
Brett D | Expérience généraleUsed my two storage units for 6 years. Loved it there. They were always friendly, helpful and it was so clean. My belongings came out like new. Just like when I put them in. Very nice furniture barely used. It stayed so nice and new. Would definitely use them again over any other place, EVER!!
DAWN M | Expérience généraleI’m in the list for a bigger unit.
Janiece S | Premières impressionsFortement recommandé!
Marybeth F | Premières impressionsNeed to see for your self
Glen G | Expérience généraleFriendly and attentive staff
TRAM O | Premières impressionsI experienced friendly, efficient, and professional service from my inquire to acquiring a storage unit and beyond.
isabel k | Premières impressionsI am angry at the callous way I was treated and the disrespect shown to my family items that have been in my family for years. I am disabled and can no longer work. My disability through social security has not been approved. I told this to those that called me everytime we spoke. I had been told numerous times I could not send partial payments, so you wouldn't even accept the payment I could provide. I then was told earlier this year that you WOULD accept partials. I let the person who I spoke with I could send $50.00, and would work on sending more payments. When I called to say I had sent the payment, I was spoken to very rudely, and asked when I was going to send the full payment as they weren't supposed to take partials. So, I received two different stories and was treated rudely. I then received notice the items would be auctioned off. You wouldn't work with me, so I had no other choice but to let things belonged to my grandmother's go. Two sides of the family, items handed down gone. Then I get a letter saying you had sold these items for $125.00. ONE HUNDRED TWENTY FIVE DOLLARS! My daughter would have sent a payment for that amount to you. You wouldn't take a partial from me, knowing I was trying to get my disability approved, knowing I was going through radiation and chemo for the cancer I had been diagnosed with, knowing I was willing to send partials till I got my approval and then could pay the balance and ship the items to me. I understand I was behind, I understand that's my responsibility. But due to circumstances beyond my control, losing my job because I can't work, my long term disability through my former employer was stopped, COVID put my daughter out of work all last year, her being diagnosed with MS, finding out the AZ social security office screwed up my disability paperwork with incorrect information, having to start the process all over, then being diagnosed with cancer. I wasn't trying to skip out on paying, I had legitimate financial issues to deal with. And I explained all this every time I spoke with someone. I have cried over this since the auction. I deal with anxiety and depression due to my autoimmune illness and CRPS nerve disorder which leaves me in constant extreme pain. This situation has upset my condition and I have been going through very bad depression since the loss of these precious items. I am heartbroken. I know there's nothing I can do about this now, but I would hope in the future you would work with your customers that are going through hard times and try a little understanding. The fact you sold my things for such a paltry amount is criminal.
Patti L | Expérience généraleJoy and Chris are so kind and understanding and go out of their way to help
Trish M | Expérience généraleThis rental experience has been the best one I have ever had. The team there is helpful, considerate, thoughtful - first class all the way. I would definitely rent again if I ever have the need and will always recommend this facility and team to anyone and everyone that has a need for a short or long-term rental. Thank you so much!!
Erin S | Expérience généraleGreat ownership/staff. Very clean and efficient. Very customer centric and focused on a positive experience. Strongly recommend this facility.
DENNIS K | Expérience généraleStaff & facility are both excellent. Such a great experience.
Michele O | Expérience généraleAwezome
Juanita G | Premières impressionsVery professional and friendly. Joy was very helpful. Would recommend without hesitation
Brian L | Premières impressionsvery professional
Brian L | Online Move InChristopher is always very helpful and very courteous. He is the main reason we continue to use U-Haul.
Kristen B | Premières impressionsI like that there was no set up fee and I paid what was stated with no extras or unexpected costs.
Yolanda G | Online Move InPeople were very helpful and courteous. Very gracious people. The actual storage spaces are very clean and well lit. I felt comfortable and safe loading and unloading in the facility.
Edward J | Premières impressionsProfessional owners and staff. The property including the units I leased were exceptionally clean.
James H | Premières impressionsGreat facility. Staff very helpful. The carts and water provided was very much appreciated! Thank you for a great experience.
Kimberly K | Expérience généraleChris and Joy were always extremely helpful, and cheerful as well. A real pleasure to meet them and work out any issues that I may have had with my move and storage. Would highly recommend them to family and friends. Elaine
Elaine M | Expérience généraleChris, Joy & their staff are just the best people you could ask for all your storage and equipment rental needs. Merci.
ED S | Premières impressionsStaff/owners were extremely open and helpful!
Paul K | Premières impressionsI felt like my storage unit was being watched over. My hands were bad and the owner helped me get in to the unit and helped lock it. I would recommend this storage Facility. They were always friendly and helpful.
SHERLY B | Expérience généraleChris, Joy, Bryan, and Sean were the best U-Haul team I have ever had the pleasure to store with. Will always choose them over the competition. Thank you all so much!
LANDON M | Expérience généraleLove this facility, it's the benchmark of what to expect.
Laurens D | Online Move InExcellent, clean, secure, helpful staff, good prices.
William M | Expérience généraleGreat experience. Very helpful staff
Kimberly K | Premières impressionsVery helpful staff, very clean facility. Great security. Highly recommend
arlon s | Expérience généraleChris and Joy were both very helpful in all phases of rental of the storage unit as well as appointments for a trailer hitch installation at another facility and truck at the U-haul in Fountain Hills.
Larry G | Expérience généraleDelayed pick up by almost 45 min, mgr did acknowledge and apologized which was appreciated. Also reserved moving help through uhaul.com. showed up at uhaul storage facility to load truck. Everything about storage was great. Unfortunately, the truck bed was covered in oil. Movers delayed more than an hour. On hold for nearly 55 min, no help. Storage mgr approached when he saw me in frustration pacing, and he - Chrisopher and Joy - began to activate on cleaning truck. Huge thank you to them for their quick action. Right now, it's the only positive I can think of. They alsoo cleaned windows which were quite dirty. 2 days later, still waiting to hear from someone on the truck issues. Increased mover expense incurred, inconvenience on truck preparednace and slow response.looking forward to hearing from someone.
JULIAN L | Expérience généraleJoy and Chris were great with every aspect of dealing with the Fountain Hills UHAUL storage facility. They made things as easy and convenient as possible. This is after 3 years of dealing with these folks, whether renting a truck, paying my bill or extending my access hours they were great. It doesn't get any better this.
Larry G | Premières impressionsBeen using the Fountain Hills facility on and off for nine years with a very positive experience. Will not hesitate to use it again when need be. The staff is knowledgeable, courteous and helpful. Than you.
Carol T | Expérience généraleImmaculate facility , nice and helpful staff. Very convenient location for me. I will never again think to look elsewhere for my storage needs.
Ann B | Expérience généraleThe staff at this location were outstanding- I rented multiple units there for the past four plus years. The managers there were true professionals.
John S | Expérience généraleThe management staff at the fountain hills location is absolutely spectacular. I have never had a more kind, helpful, and friendly experience.
Saul T | Premières impressionsThank you so much you 2 are AWESOME !
Sharon H | Expérience généraleChris and Joy were absolutely terrific! They were very helpful to me as I transitioned my items in storage to U-Pack containers. Thanks to both of you!!!
ALLISON H | Expérience généraleThe unit was so clean. I appreciate that.
Sonja A | Premières impressionsChris and Joy were excellent! Always most helpful, courteous and professional. Very much appreciated!
micheal b | Expérience généraleWe are very pleased with our experience at the Fountain Hills UHAUL facility. We've done business there several times over the past 3 years. Joy Turner has always gone above and beyond to take care of our needs making our moving and storage experience much more pleasant. She always greets us like we're part of a family and seems personally invested in our needs. It's people like Joy that make us want to continue doing business with UHAUL or any other business.
WIILIAM S | Expérience généraleMy experience with both Chris and Joy was a very good experience. They are diligent in the maintenance and security of this facility, I would highly recommend this storage facility to anyone that is concerned about the security of their items stored.
Angela K | Expérience généraleThis facility was above and beyond my expectations. Thank you for great customer service!!!
Renee A | Expérience généraleVery convenient. Everyone in the office very helpful.
KATHLEEN W | Expérience généraleI always recommend U-Haul they are great! Sue Geurs
SUSAN G | Expérience généraleStaff was always helpful. They even kept cold water on hand for customers! If I ever need a storage unit again, it will be uhaul in Fountain Hills!
CHRISTA D | Expérience généraleVery helpful and nice.
Mojgan T | Expérience généraleThe staff here is very helpful! They always managed to help me even with a move from nyc. They gave me info on the large storage boxes and I saved alit of money! It was much easier to schedule etc than the Pod I was going to use! The facility is always neat and clean! I always recommend this place! They have a waiting list so they are just really good to everyone!
Maureen S | Expérience généraleeverything was great except my experience with az moving pros. they took my deposit. confirmed moving time , then stood me up and didnt even bother to call me back. you should take them off your list of movers.
tracy f | Expérience généraleChristopher, Joy and fellow team members were always helpful and supportive. They seemed to be on top of the community needs. I would not hesitate to recommend this Uhaul.
Sue S | Expérience généraleOur only complaint is that our keycard sometimes would not work to open the gate. Having a code to punch in instead of a card would have been more convenient for us. Overall, it was a good storage experience for us.
WILLIAM C | Expérience généraleGreat customer service! Knowledgeable, competent staff members. They go the extra mile to ensure a great experience!!
Allan S | Premières impressionsChris and Joy are great, along with their staff!!! I would definitely recommend U-Haul Fountain Hills to someone looking for storage. If I needed storage space in the future I would use U-Haul Fountain Hills again. Sincerely, Fay Jelacic
FAY F | Expérience généraleGood operation. Friendly service, nice storage units provided good experience for my 1st storage rental. Merci
Gary N | Expérience généraleWe had a time sensitive storage issue. We were thrilled at the time saving options presented to us!
STEVE W | Premières impressionsYour excellence at work, thank you.
Stephen G | Online Move InThis facility gives you a feel total security. The staff has always been very friendly and very professional. You feel appreciated and understood.
John N | Expérience généraleThe team there helped me find a unit over the phone, and book it easily and quickly. These are great people!!!
Joseph P | Premières impressionsGreat location and super clean. We will be back, if necessary.
Jeff M | Expérience généraleFacility was clean and very secure. Staff was very friendly and helpful. Would highly recommend this facility for your storage needs.
Vanessa S | Expérience généraleThank you so much for your professionalism!
Stephen G | Premières impressionsFriendly staff , professional and ready to help , good location for Fountain Hills
Muresan F | Expérience généraleChris and his wife were the best. He bent over backwards to help me with my storage needs. Will definitely be back when I need more space.
STEVE S | Expérience généraleChris and his wife are great managers. My experience was very positive at this facility and I would highly recommend it to anyone looking for a storage unit.
Andrea B | Expérience généraleVery Nice Facility & Nice People! Definitely first place I will look to if need storage again!!
ROBIN S | Expérience généraleJoy literally saved our life. It was 118 degrees the day we unloaded the contents of our storage room into our rental truck. During the 3 hour process, Joy invited us into the store to cool off, sit down and have some cold beverages. We would not have made it without Joy's kindness.
Thomas T | Expérience généraleWe enjoyed the staff and their exceptionally great service! Thank you to Chris and Joy! The Potters
David P | Expérience généraleI've had to move around a lot when I was younger but I've never had a staff at any location as good and friendly as this one. I'll recommend this location to anyone and everyone.
John M | Expérience généraleBest storage and friendly staff we've ever experienced. Great security. Will use this place whenever the need arises.
GINA R | Expérience généraleGreat location and friendly staff.
Dale T | Expérience généraleAlways clean and easy to access our storage unit, we give 5 stars. Staff was always friendly & helpful. When it came time yo mi e out, both Joy & Chris we're very helpful.
KATHERINE F | Expérience généraleEverybody is friendly and extremely helpful. I was having a bad time, but Chris, Joy and Bryan did everything in their power to help me. I reccomend this facility to anyone who is in need of this service. Facility is clean, well-lit, and well-secured.
MARIBETH S | Premières impressionsNot a good sign of customer service when they consistently change the name on an account. To someone who is not even renting the unit based on who is paying for unit. Not listening is not a good quality and just pure disrespect. Chris was great but the other owner not so much. Kept calling me the wrong name
Tina D | Expérience généraleThe facilities always seemed clean and safe. The staff, especially Joy at the front desk, was friendly and helpful. I will recommend this U-Haul to all who are looking for storage help.
Kevin C | Expérience généraleAwesome job! Ordered the unit on a Saturday night and was moving things Sunday morning. Never had to speak or see anyone. Everything was exactly how it was described. Brilliant!
Sean M | Online Move InJoy was very helpful and knowledgeable. A very positive experience.
WIILIAM S | Premières impressionsStaff extremely very helpful for the storage unit in Fountain Hills. The initial call I spoke with the call center who did not have very good knowledge of space I would need
Nancy D | Expérience généraleUHaul Fountain Hills thank you for being so great to work with!
Nancy M | Expérience généraleSystems seem to be down frequently, and the staff is very difficult to get a hold of both on the phone or via the walkie talkie that is often left on the office door. QR code on the wall to access extended hours does not work.
Christina M | Expérience généraleChris and team were great to work with
HAROLD C | Expérience généraleService and facilities were excellent. Staff was very accommodating.
BRUCE C | Expérience généraleHave answered access hours were not convenient, just to be clear, i got there after 11pm so maybe i was the exception. Also the driveway into the storage facility has too steep a grade in my opinion. The staff are great and would recommend without a second thought! Merci les gars!
Glenn L | Expérience généraleUhaul of Fountain Hills is a great business. Staff is friendly and helpful given what's going on right now. I would do business with these folks in a moment again if I had the chance.
Daniel L | Expérience généraleChris and Joy at the Fountain Hills AZ facility keep everything clean, secure, and well-run. Plus, they are very nice to work with. We enjoyed renting units from them for many years!
MARY K | Expérience généraleFront office great to work with! Also rented U-Haul truck and car dolly----no problems! Thanks U-Haul!
Glenn l | Expérience généraleChris did a great job of explaining and answering all our questions. Very knowledgeable & professional.
David P | Premières impressionsWe found the staff helpful and accommodating. The facility appears clean and organized. The box recycling center was helpful in time of need. Liquid soap is needed in the bathrooms The Enter/Exit card slide location is difficult to drive up to and exit from at the Fountain Hills location. Perhaps, designers may look at that for future planning. We appreciate the service being close to a location we plan to move to in the summer. Our move in was a good experience.
Sue S | Premières impressionsGreat customer service, security and spotless facility!!
Virginia P | Expérience généraleAlways friendly and very professional. Go above and beyond to make sure of customer satisfaction.
Linda P | Premières impressionsWe have used UHaul (storage and rentals) in both Canada and the USA and this Facility is truly a stand out. Ultra clean, well managed, excellent staff, secure (but accessible 24/7) storage, well stocked front shop and reasonable pricing. In short the BEST Uhaul Dealership we have encountered in 20+ years of using UHaul.
charles g | Premières impressionsRented a 10' x 20' and found the actual dimensions to be 10' by 18' 3". Mentioned that to the office just to be on record in the event it comes down to the last 10 boxes (or whatever) and they won;t fit, maybe they could work with me on a temporary 5' x 5' to offset the wrong dimensions at the initial rental, or some other arrangement. Other than that....so far, so good. Staff very helpful.
Glenn l | Premières impressionsClean storage with no downside
Charles P | Expérience généraleThe staff was great. They helped us with everything we needed and it was a great place!
Susan L | Expérience généraleProbably the best run Uhaul storage in the nation. I can't speak highly enough about the level of customer service.
Steven W | Expérience généraleGreat service!
Virginia P | Premières impressionsBest storage units we have seen. Temp controlled and could eat off the floors!
Bonnie B | Expérience généraleJoy was very accommodating and pleasant.
Sandra D | Premières impressionsHighly professional operation.
Larry u | Expérience généraleExcellent
RONALD J | Expérience généraleOur stuff was safe and secure! Thanks!
Otis A | Expérience généraleFantastic service. Chris helped me out during a time of crisis. He was courteous, helpful, responsive, and very professional. The Fountain Hills operation is first rate!
Michael J | Expérience généraleExcellent service and support, showing us what our options were and how to access the automated gate and security system. Thank You !!
Wayne Z | Premières impressionsExcellent
STEVE C | Expérience généraleVery helpful and quickly met the needs we required
Fran D | Expérience généraleThe young gentleman there were extremely helpful. They accommodated last minute needs with storage and vehicles. I needed a secondary storage for just a short time and they did it for me remotely.
Sandra T | Expérience généraleI've used this U-Haul facility in Fountain Hills for many years, and it has always been clean and accessible, and the current owners are friendly and very helpful. Very pleased!
JOHN B | Expérience généraleThe overall experience was great. Timely reminders of account payment required. Staff was very helpful and there to help if needed.
Jane L | Expérience généralegood staff
Wallie M | Expérience généraleMerci
Angela M | Expérience généraleWe were overseas for the past few years and the storage facility in Fountain Hills was very helpful to keep up with our requests. We thank them and would highly recommend them for the future.
Robert G | Expérience généraleOur experience was very good all around.
Stephanie S | Expérience généraleAll experience and courtesy was exceptional until the day we arrived in FH on Sun. Brian? was very uncooperative and unprofessional and arrogant. He insisted on being complicated.
Chris C | Premières impressionsJoy and Chris couldn't have been more helpful with everything from packing supplies to storage unit rental, and finally helping us arrange UBoxes to ship our things. Merci!
Martin M | Expérience généraleGreat place. People are very helpful>
Gerri H | Expérience généraleGreat facility. Well managed.
Clifford l | Premières impressionsChris is super helpful and attentive I have rented a unit at another location for a long time and never felt so welcomed
Adonis H | Premières impressionsJoy and Chris are always professional and accommodating! The grounds are clean and the carts are in great working order. I rent space here regularly and I always recommend U Haul to my other clients
Kathy F | Premières impressionsThe staff is excellent and very accommodating. Merci!
Ryan N | Expérience généraleVery nice facility and friendly management
MARK R | Expérience généraleThe place is immaculate and the staff wonderful
HOWARD F | Expérience généraleAll individuals working at the facility were helpful.
William G | Expérience généraleChristopher was very helpful and informative.
Charles T | Premières impressionsAlways helpful and pleasant
Hanna G | Expérience généraleMy rates kept going up. Did not seem that they could keep spiders and rodents out of lockers. Had to spray myself.
LAURA S | Expérience généraleJoy was a pleasure to work with and would recommend them to any of my friends
Bryan M | Expérience généraleI was a patron for two years or so not once did I have any issues it was a great feeling to have knowing your prized posession were so secure an cared for
Supris B | Expérience généraleJoy and Chris were very accommodating , helpful and knowledgeable. Anyone wanting to rent a storage locker or rent trucks should stop by
Karen M | Expérience généraleCourtesy professionalism knowledge
ROBERT C | Premières impressionsBest storage facility ever. Chris and Joy and Landon are professional and go the extra mile for customer service. Everything about our experiences with FH UHaul was perfect!
Marcia M | Expérience généraleThanks for the good service
PETER S | Expérience généraleGreat experience
Mike B | Expérience généraleChris has been amazing... at every opportunity, provided excellent service, great advice and runs the BEST UHaul Facility we have ever used.
charles g | Expérience généraleExcellent! Thanks.
David B | Premières impressionsVery courteous and professional staff!!!
Jon C | Expérience généraleThe guys in the Fountain Hills facility were very friendly and very helpful. It made what could be a stressful situation for people very pleasant. Merci.
JOHN B | Premières impressionsLandon is a tremendous asset to the U-Haul organization! He represents the can-do attitude that U-Haul is known for and consistently provides the best customer experience! Give that man a raise!
Tania W | Premières impressionsTech was well informed. One negative, the computer system was not working properly.
Micheal F | Premières impressionsI would definitely use UHAUL again
DAVID D | Expérience généralehe was great to work with.
David R | Expérience généraleGreat place. I would use it again in a heartbeat.
ROBERT F | Expérience généraleOutstanding!
Andrew S | Premières impressionsEveryone was always very helpful and friendly. I wish every business was run like this one. Outstanding!
Cindy S | Expérience généraleGreat Experience I would use Uhaul again. Joy and Landon were top notch. The whole crew I dealt with for the last couple on mon this were professional; helpful, informative, and friendly.
Richard M | Expérience généraleChris, Joy, and their staff were very professional and helpful !!!
Michael K | Expérience généraleWhen I emptied my unit, they noticed the next morning and sent me an email offering to terminate my contract.They check the units daily and notify you if there is a change. I was impressed.
Tom H | Expérience généraleGreat place.
Michael P | Expérience généraleGreat customer service!
Eric D | Expérience généraleSeveral times they offered their assistance whenever I came to my storage unit!.. There's plenty of space for my truck trailer to park for loading and unloading.. I would highly recommend U'Haul...
nancy d | Expérience généraleJoy was very helpful and pleasant to work with!
Charlotte O | Premières impressionsMy storage unit experience was great. Workers very helpful. Je les recommande chaudement.
Sheryl M | Expérience généraleVery nicely kept facility. Friendly and helpful staff.
Carol H | Expérience généraleChris and Joy are very personable and very accommodating. Nice experience.
yvonne p | Premières impressionsWorkers seemed very well informed. They were very easy to work with. The whole process seems like a great workable situation for me. Rey happy.
Michael P | Premières impressionsHelpful accomodating and friendly staff
BLAKE H | Expérience généraleI was helped by 2 Reps Chris & Bryan both were very knowledgeable, professional & patient with me. They both deserve a raise.
Alexandria C | Premières impressionsGreat experience! Helpful and friendly staff. Managers were especially willing to help.
Darlene B | Expérience généraleVery friendly and extremely helpful staff
GRAZYNA T | Expérience généraleLawson is a friendly and excellent man to have working for you. Merci.
JOSEPH S | Expérience généraleChris and staff are wonderful! I appreciate how easy and pleasant they made my one year + storage experience!
Stephanie D | Expérience généraleAll went well
Mark C | Expérience généraleVery professional and friendly.
Ming H | Expérience généraleShortly after securing my space the rent was raised. It was then raised 2 more times during our rental period. During that same time I called as a new renter and was offered a better rate.
Rob D | Expérience généraleWe've done business with Fountain Hills U-HAUL several times, each experience was great, but this visit was excellent! Great team! Thank you Christopher and Tilly of U-HAUL!
Cynthia P | Premières impressionsIf you need a temperature controlled environment, this is the place.
John P | Expérience généraleVery pleased. Staff is always courteous and helpful. Storage areas are clean and easily accessible but secure.
Stephanie S | RéservationGreat assistance from Landon the clerk who helped me. Very thorough, high level of service and strong recommendations to make my storage experience go very smoothly. I really appreciate the service!
STEVEN P | Premières impressionsCustomer Service was great :)
Sharon M | Expérience généraleVery clean!
RON A | Expérience généraleThese guys go out of their way to provide a safe secure environment. Very friendly staff. I rented from them for over a year. I would definitely recommend this place. Very clean.
Francis D | Expérience généraleThis is the best UHaul location we have ever used for truck rental and storage facilities. Joy and Chris are professional and attentive to their clients needs. The storage facility is well designed.
Marcia M | Premières impressionsMy Uboxes were delivered so I did not personally visit the facility but I I learned that they came in early on a Sunday to be sure my delivery went well. Definitely care about their customers!!!
lynn s | Expérience généraleStaff at this location is so thorough and conscientious - I have nothing but the utmost praise for their management of this facility. Will gladly recommend it to everyone.
Lizz S | Expérience généraleVery helpful and nice. I had several units and access was always very good. Would definately use again.
Pamela S | Expérience généraleEasy transaction!
WILLIAM C | RéservationThe representative on site provided great customer service, was knowledgeable, and liked his job. I was very impressed!
Cain J | RéservationJoy is great
GERRY S | Expérience généraleGreat staff and facility
Patrick D | Expérience généraleI have lived in Fountain Hills, AZ. over 36 year, having used U-Haul many times for many functions and activities, this time has been without a doubt the best all around service I have ever had.
Roger B | Expérience généraleGreat experience!!
Candice F | RéservationThe staff is always helpful and polite it was a pleasure to use the facility. We will be back in the future if needed. Merci.
Loretta S | Expérience généraleStaff was helpful and extremely courteous! I would give them a 10 rating!
GARY G | RéservationNice clean facility
John C | Expérience généraleWOW !!! Service is the best.
Darlene B | RéservationStaff is friendly, helpful and knowledgeable. The facility is clean and secure.
Roger R | Expérience généraleFountain Hills U-haul moving and storage was very helpful to me. I felt their facility was very clean and a well run facility.
Edna B | Expérience généraleExcellent facility.
DENISE W | Expérience généraleWe were unhappy that we scheduled to pick up our truck at this location. We called the day before to confirm to learn that we had to pick up truck from another location. Good thing we reconfirmed.
Diane M | Expérience généraleVery friendly and helpful staff. Unit accomodations were great. Easy accessiblity well lit, always a trolley nearby.
VINCENT L | Expérience généraleWe've used several U-Haul facilities in the last few years and none compare to U-Haul Moving & Storage of Fountain Hills. Chris, Joy, Landon do a great job in all ways. Fortement recommandé!
Don M | Expérience généraleThe staff at the Fountain hills location were excellent. They were very helpful. Thanks Norma M.
Norma M | Expérience généraleI have always experienced first rate, professional, and excellent service from Uhaul.
ROBERT C | RéservationJoy, Chris, and Landon were total professionals and extremely helpful. My family is moving to Arizona and they made us much more comfortable in what would otherwise be an anxiety-inducing event.
Karole D | Expérience généraleVery knowable, interested, listened and did a fantastic job. I dealt with 5 different people and they were fantastic. A well run operation.
Cindy S | RéservationGreat customer service! Very helpful and friendly, The storage unit was spotlessly clean and easy to access. I will be back!
Kathy F | Expérience généraleLandon was great to work with!
jim k | Expérience généraleNo complaints
Bob W | Expérience généraleGreat staff and takes most of the stress away when moving. Merci.
james s | Expérience généraleBest storage facility around! Joy went above and beyond to be helpful! Thank you!!
Debra R | Expérience généraleThe BEST!!!!!! customer service so far I have experienced since coming to Arizona. EXCELLENT!!!!!!!!!!
Renee A | RéservationChris and Joy were great helps to us as we moved in and out! Anytime we needed something they happily assisted us! Very kind staff all around and the hours were great! Nice, clean units! A+++
CHARLES S | Expérience généraleA great working experience, Chris and Joy were the best to work with in getting our moving experience completed. I will totally endorse and reccomend them and UHaul in the future
David D | Expérience générale👍
Russell B | Expérience généraleVery clean.
CHARLIE K | Expérience généralebiggest issue is you don't take partial payments, that needs to change because when the bill goes up without notice and you don't plan for it you can't make a payment even if your short by 5 or 10 bu
ZACHARY C | Expérience généraleChris and Joy the managers/operations owners are so professional, friendly, and so absolutely helpful.
ROBERT C | Expérience généraleLove the staff!!
Katie S | Expérience généraleHad a wonderful experience and will use them again
Mary B | Expérience généraleMy experience with this uhaul location far surpassed every other in my lifetime!!!
rachel m | Expérience généraleExcellent friendly service-took care of all our needs
RONALD H | Expérience généralevery friendly and professional.
GEORGE S | Expérience généraleJoy and Chris were the greatest to work with for the last 3 years. Very helpful and knowledgeable. They go out of their way to do the best for the customers. A+++++++ rating
WALLACE S | Expérience généraleExceptional manager in Fountain Hills
RICH R | Expérience générale