Customer Reviews for U-Haul Moving & Storage of Fox Valley

5 771 évaluations

195 S Rte 59   Aurora, IL 60504
(SW corner of Route 59 and Ogden)

(630) 820-0322

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(630) 820-0322

195 S Rte 59
Aurora, IL 60504
(SW corner of Route 59 and Ogden)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Roni Thevenot 
Évaluation :
1

The light skinned black guy at the front had a very nasty attitude to the point where it made me uncomfortable. I wanted to text my fiancé to come inside but I remembered he left his phone at home. I'm not sure what was wrong with this guy but he was unwelcoming. When I first walked in I greeted him with a warm good morning, he didn't say anything back I got to the front desk and I said hello how are you? He looked over outside and told me I needed to move a vehicle. I told him I am the passenger of the vehicle, I'm not sure if he thought I drove but I had to make it clear. He said "I don't care" I then asked him if he was ok.

nicole richardson 
Évaluation :
4

I haven't tested the wiring yet so I cannot comment. Install was about 2 hours

David Patush 
Évaluation :
5

Installation went very well.

DOUGLAS MANTOOTH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob hurst 
Évaluation :
5

Nothing. Kevin was great to work with!

Kevin Brown 
Évaluation :
2

Dirty overall. Rent too expensive. General water and bug damage in unit. Not work the price.

TIM THORPE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAVETTE SHAFFER  |  Expérience générale 
Évaluation :
5

Everything went smoothly but the app wasn't working on my phone. Kept giving an error msg every time I entered the code to log in. Other than that, it was a good experience overall. Just the per mile rate is a bit on the higher end if driving more than 50-60 miles. Should get a discount.

AHSAN UDDIN 
Évaluation :
5

The lady that assisted me and my boyfriend was wonderful and kind. Truly great customer service!

Anna Werner 
Évaluation :
5

The checkout staff, and the return staff. Were pleasant knowledgeable, and a joy to work with. Merci.

DENIS NERVIG 
Évaluation :
4

The after hours drip off was very unclear and confusing. The app didn't show my reservation. I called. They told me abou the website. It kicked me off before I could submit a picture. I thought I already paid but it asked me to pay again. I don't know if I got charged double or if it went though or if the return was closed.

Kirstin Peahl 
Évaluation :
5

Efficient and friendly.

Robert Hopkins 
Évaluation :
5

Staff was knowledgeable and fast.

Nallely Tinoco 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill Kline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

somesh purohit 
Évaluation :
5

Easy to schedule on line. Good follow up and follow through. Price was very competitive and instal was ahead of schedule.

Mark Sanderson 
Évaluation :
5

Sandra is very nice person to deal with and pleasant.

kishor patel 
Évaluation :
5

Rented a trailer the last three weekends in a row. Every time the guys have been really helpful and quick.

Gary Hipperson 
Évaluation :
4

Excellent service à la clientèle. Online adjustments are a huge win. Merci

Dontaniel Kimbrough 
Évaluation :
5

Bryan was sooo nice & efficient with finding the right size truck I needed for my load. Will definitely rent from them again!

Irene Temple 
Évaluation :
5

I didn't catch the name of the guy that set me up. Really cool guy though. Knowledgeable with a good sense of humor.

Daniel Cox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie Clemens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE WANG 
Évaluation :
5

The guys were the best very helpful the greatest

CARREN GENTLE  |  Premières impressions 
Évaluation :
5

Excellent service. Got it and out when expected. Customer service was great!

Teresa Schmult 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan fitzgibbons 
Évaluation :
1

When I came to rent a trailer they couldn't scan my driving license. So they said we can't give you a trailer. Bye bye. Noone even tried to solve the problem. Luckily I manage to do online reservation and upload my driving license. Useless workers in the branch

Roman Popko 
Évaluation :
1

Elevator broken on day of move-in. Why is there only one elevator for the entire bldg? Woman at counter was unapologetic and totally indifferent to us offering no solutions other than, "there are stairs." We wasted time, money and gas loading a uhaul, driving to the facility and then having to drive back home and unload the truck. There was no possible way we could have moved our stuff in using the stairs. There was no way we could have moved in using the stairs. It would have been extremely exhausting and so time consuming, we would not have made it to our other destination that day. I have knee problems and could not have made all those trips carrying heavy boxes up stairs. What makes this situation worse is that I had spoken with a man at this facility the day before to reserve our unit. He was aware we were moving in the next day and made no mention of the elevator being broken. We know it was broken that day before. There were some gentlemen there attempting to move in a second time and told us the elevator was broken the day previous. What a dumb facility. Only one elevator. No communication with customers regarding state of said elevator. And sullen, indifferent staff manning the front desk. We got this unit free for a month and I don't even want it anymore. I rather pay a different company like Metro Storage.

julie Kalnbach  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergiu Pascal 
Évaluation :
5

Everyone at this location is friendly and helpful excellent customer service!!!

Yolanda Wallace 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Schuhler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Tronolone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akash Boppana 
Évaluation :
1

Have rented trucks before, got a storage unit and have had to push my move back 2 times because their elevator is down. Everyday, it was supposed to be fixed the following day. Will be canceling contract and never got to use it.

CABRIA GRIFFIN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harkesh gahlot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADELINE PEARCE 
Évaluation :
5

Made the process so easy I’m looking for reasons to need a moving truck

Thomas Cho 
Évaluation :
3

I tried to check in through the app. Filled everything up and there was no confirmation at the end. I had to go in give all my information again. What is the point of having the app then?

Samuel Davidson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Zieman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael greer 
Évaluation :
5

I always get great service from the staff. They are friendly, helpful, and polite. There is always plenty of staff around to assist customers. Keep up the good work on the mobile App. So many companies have apps that are really awful but the U-Haul app is easy to use and effective.

Daryl Monge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anshul Jain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nastasha mcallister 
Évaluation :
5

Keep up the good work

william burns 
Évaluation :
5

Nick and Matas were great, helpful and exceeded all my expectations!

Glenn Hoormann 
Évaluation :
5

Great service and clean vehicles!

DAVY MOY 
Évaluation :
5

The vehicle was smelly and was not clean inside.

Sameer Shaik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lon Lademann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene Harmon 
Évaluation :
5

Excellent and efficient service was provided with the trailer both times. A special Thank you to Sandra D. & Nick G. for the great service I recieved. They were both very nice and very helpful.

zachary harris 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VINCENT LAMPARELLI 
Évaluation :
1

The online pickup and return instructions are both inaccurate don't work. Both support staffers were rude and could not care less if my experience was good or not.

RONALD GOFORTH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Luebeck 
Évaluation :
4

Customer has to go locate truck in parking lot. The employees used to pull them up front for the Customer they no longer do that.

Douglas Schuhler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Degenhart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTIE BONNER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ravi Tokala 
Évaluation :
5

Great experience. Will use this facility again if needed.

Alan Unnerstall 
Évaluation :
5

Personnel amical

Jorge Rosendo 
Évaluation :
1

Charged for fuel even though I filled up 2 gallons to cover the 27 miles just prior to dropping off. Spoke with someone over the phone and the best they could do was initiate a customer action complaint and have management look at it. Will be initiating credit card dispute on this transaction!

Marvin Wong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishwanath Bidari 
Évaluation :
5

To improve? Nothing! I want to give a big shoutout to Matas! He was running the front counter and answering the phones and he was rocking it! He was everything you would want in a position like that! He was the face of U-Haul today and he represented!!! I cannot say enough about his professionalism, politeness, patience and caring! For a 20 year-old I was in total amazement! Thank you Matas!

KEVIN CATHELYN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Gabel 
Évaluation :
5

The person who hooked me up did a wonderful job

Michael Ward 
Évaluation :
5

Sandra and staff are great

Brian McVey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakisha Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IESHA ALEXANDER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden Snyder 
Évaluation :
5

The staff is what makes the experience most comforting by being accessible and informative

Ray Tischina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woo sung Choi 
Évaluation :
5

Great communication and excellent experience. Merci.

Sue Bradford 
Évaluation :
5

I had the worst experience with U-Haul. Not this location specifically. But everything else was horrible

Myles Adams 
Évaluation :
5

Bryan was extremely helpful

John Russell  |  Premières impressions 
Évaluation :
5

Thank you for five years for a secure and friendly place to store our overflow of "stuff".

Diane Wagner  |  Expérience générale 
Évaluation :
5

The staff was excellent. Very concerned about my moving needs and made recommendations of supplies to ensure my furniture was protected.

Richard Fassl 
Évaluation :
5

They had availability at the last minute on a weekend. The employees were very helpful

Howard Kaufman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kishor patel 
Évaluation :
5

The staff members were very friendly

Yolanda Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy Kastak  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andjine Doret  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony Slezak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andjine Doret 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Streeter  |  Expérience générale 
Évaluation :
5

The gentleman that was working in the front desk who helped me was awesome

MARK VARGAS 
Évaluation :
5

Excellent customer service - from check in to check out of my rental truck!

Michael Sutton 
Évaluation :
5

Sandra and her Team are absolutely outstanding... When it comes to customer service, business owners should look to Sandra and her Team for advice. I will now and forever use and recommend this Uhaul location to everyone I know...Thank You So Much!

TERRY CAMPBELL 
Évaluation :
5

Make them aware of known issues. I did not see the smashed hubcap on the back wheel passenger's side and when checking van back in agent noted they were fully aware. Other than that very minor incident my experience was great

Cynthia Hudson-Shine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james healy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Coates 
Évaluation :
5

Rental process and experience was awesome with an easy/fast check-in and return process. Customer service was fab.

Daniel Schultz 
Évaluation :
5

Very cool and affordable price. The process was so simple

Lourdhuraju Periyathambi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mustafa Karakaya 
Évaluation :
5

Fast & easy- I have no complaints

Judy Earley 
Évaluation :
1

the clerk Byan A. Was very rude

Ivan Gotti 
Évaluation :
5

Clean, well lit facility with reasonable security. The staff was helpful.

Michael Hosea  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT PALASZ 
Évaluation :
5

Early morning staff and return rental staff excellent personnel

Ray Tischina 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian Dixon  |  Expérience générale 
Évaluation :
5

Everything was great! No complaints. Simple, Easy, Straight forward help.

Ian Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Miller 
Évaluation :
5

Kevin was five star plus. Very professional, friendly and informative.

Christopher Brischetto 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAYNE HUGHES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Vulich 
Évaluation :
5

Quick Movers was phenomenal! I selected that moving company from the U-Haul mover website. The two men were prompt, professional, organized, and polite. And yes, quick! This is the first move I have ever made, with and without a moving company and NOTHING was broken or damaged. They wrapped my furniture meticulously and even dismantled and reassembled by bed. Quick Movers worked the old fashioned way, "service with a smile." I highly recommend Quick Movers if you want a hassle free professional move. [and they speak Spanish too.] I will be using them again!

Theressa Penn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANTINOS ANTZAKLES 
Évaluation :
4

Desk person was a bit surly and didn't even bother walking out to the lot to help find my truck or review for damages as has always been the case in the past.

Charles Foster 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie Radlington  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Hales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Pakenham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Aganon 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jairo Perez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Atkins 
Évaluation :
5

All very quick and good. I did learn that after tying down front wheels to tow-dolly and driving short distance the straps settled in and maybe stretched a bit. So re-tightening was needed. Might be something to share with other renters, drive for 5-10 minutes and check / tighten straps again.

michael wuestenfeld 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina Stepheny  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Trnka  |  Expérience générale 
Évaluation :
5

Sandra is most helpful and resourceful

Ray Tischina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt Kapusinski  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALFREDO BARRAGAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiesha Williams  |  Expérience générale 
Évaluation :
5

Very satisfied

vernon evans  |  Premières impressions 
Évaluation :
5

Awesome experience

RATORE HILL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joellen Elam  |  Expérience générale 
Évaluation :
5

Brian was amazing! He answered all questions and concerns in a professional manner. He was very helpful in showing me the way to my unit.

Carla Greer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Volpentest  |  Online Move In 
Évaluation :
3

There is only one elevator so if there are multiple people moving in at the same time it is very inefficient. The double doors close at 7pm and this was not communicated so if I had shown up with my filled uhaul after 7 I only would be able to utilize a single door to get challenging to move objects through it.

Sam Bell  |  Online Move In 
Évaluation :
5

Had a wonderful experience stuffing and retrieving my household stuffs. A well secured and neatly maintained area coupled with affordable prices prompted me to go for this without a second thought.

Ramasubramanian Meenakshisundaram  |  Expérience générale 
Évaluation :
1

My unit had many power tools stolen out of it. Not happy and manager claimed it was not possible. However, must have been inside job to get lock open and clear out tools. Not sure why camera footage not included. I will not use UHaul after this experience.

Richard Bedell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey Gustis  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Seth Palmer  |  Expérience générale 
Évaluation :
5

Blair was wonderful. Made checking-in smooth and easy !!!! Highly recommend this location because it is so clean and organized. Well lit areas. No concerns.

nancy tyl  |  Premières impressions 
Évaluation :
4

Prices are too high and you would think if a person had a storage for a few years , they would at least get a discount for being such a loyal customer.

Amy Plymouth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Addison  |  Premières impressions 
Évaluation :
5

The only disagreement I have was the scrap gentleman showing up to pick up debris that was unsafe conditions

Ray Tischina  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

karan moore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramasubramanian Meenakshisundaram  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan patterson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Yarbrough  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Fowler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN GLOVER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Ramos  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane Budzynski  |  Expérience générale 
Évaluation :
4

Expensive

Alicia Bryant  |  Expérience générale 
Évaluation :
5

Great service!

MAURICE ROBERTS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE CAMARGO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA LEONHARD  |  Expérience générale 
Évaluation :
5

A dumpster nearby would be helpful. Appreciate the opportunity to donate on the premises!

Elizabeth Kingsbury  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

procesa bagnas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE BANNISTER  |  Expérience générale 
Évaluation :
5

Good nice courteous staff, especially the manager Brian he was very nice and knowledgeable

Denata Birden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT NELSON  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicja Panczyk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Contino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE HAYES  |  Premières impressions 
Évaluation :
4

Prices did increase but it’s understandable when so many people sold places and needed stuff stored

Pamela Brand  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA MONTGOMERY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAURAV KAKKAR  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Swisher  |  Expérience générale 
Évaluation :
5

Uhaul 's got you covered!

Godfrey Muya  |  Expérience générale 
Évaluation :
5

U-Haul went above and beyond to help with all my needs. I truly appreciate the staff working along with Sandy at the U-Haul fox valley in Aurora. Merci.

Camille Versher  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia Bryant  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ina Zukauskiene  |  Expérience générale 
Évaluation :
1

I had a real bad experience I rented a storage space turned out I didn't need it I called 3 days later to see if I could get a refund the lady was rude and mean and instead of telling me I needed to remove the lock for a move out she charged me a extra month now I never used the unit I paid for the storage placed the lock she could have offered me a credit or something I'm a customer.

Elizabeth McCurty  |  Expérience générale 
Évaluation :
2

The young lady that assisted me did not provide good customer service. When I inquired about the 1 mo free offer online, which was inaccessible, at the time of my reservation; the young lady simply stated that it's "only for a one way" ordered from that location. When I advised her that all of this information was not mentioned online, she simply stated "well that's not how we do it here ". Long story short, she had absolutely no empathy nor offered any suggestions when I explained that I was hoping to take advantage of the 1st month free because I don't expect to use the storage more than a couple days. Your website is very misleading. Unfortunately, I think this is the first time I've used U-Haul storage and I don't believe that you guys will be my first choice again…God forbid the need should arise. I am currently homeless and I know it's not your problem. I chose you guys for the convenience of location and to stress less; instead I get insult added to injury with false advertisement. I don't like complaining but being in customer service, myself, for years has taught me the importance of QUALITY SERVICE. Thank you so much for your time and this opportunity to express my concerns. God bless you!

denise alexander  |  Premières impressions 
Évaluation :
5

Everything was great! Will definitely use again if need too.

DANIELA LOW  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Lefeld  |  Expérience générale 
Évaluation :
1

I reserved a 10x15 storage unit on Tuesday 3/21, and begin use on Saturday 4/1. I hired a moving company to assist my transition. When i arrived with a truck load of my items and a team of movers, I am told there is no 10x15 available, and the best I can be accommodated is with 10x10 storage unit. But, I am not given a 10x10. I am given two 5x10s equating to a 10x10 space. But, this is inaccurate and poor selling tactic. I was foreced to remove items from what I needed to be stored and make other arrangements while I'm paying a team of movers watch and wait for me to deal with this situation. The best compensation I was offered is 1 free month of storage on the (1) 10x5 unit I only ended up using. This issue cost me an extra $350 to find another storage unit for my stuff and pay for the team of movers. I am extremely frustrated with the U-Haul storage service at this location. I trust U-Haul runs other locations more efficiently and hope I will be compensated as a paying customer.

john murphy  |  Premières impressions 
Évaluation :
5

Thank you for creating a secure storage space!

Israel Ogongo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Ramos  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maintain Communications Inc   |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra McBride  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH HOWARD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Noonan  |  Expérience générale 
Évaluation :
4

This location is a delight to work with. Everyone was so helpful and respectful of my time. I would recommend this facility who's looking for a hassle free experience.

Eduardo GARCIA  |  Expérience générale 
Évaluation :
3

Im almost positive I chose a space that was big enough for up to 1 200 sq ft. When I saw the space it seemed extremely smaller. Not sure, but we moved everything in nevertheless.

Camille Versher  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Carson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nash Arshad  |  Premières impressions 
Évaluation :
5

Everyone was super friendly! I have used this facility numerous times over the years and I love it!

JESSICA LEONHARD  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alicia Stavenger  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roxann camparone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will Elliott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph Lisk  |  Expérience générale 
Évaluation :
5

The guy I believe his name was Brian. He was beyond helpful. His service was friendly and fast.

Latina Adams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laketha britton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

graydon setbold  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM HOAGLUND  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kane Peterson  |  Expérience générale 
Évaluation :
5

All was seamless! The gentlemen who checked me in was polite helpful and professional (and handsome)!

VONDA SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Brunea  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Mcpherson  |  Premières impressions 
Évaluation :
5

My experience with this storage facility was a positive one from the day I moved my things in until the day I moved out. I especially appreciated the after hours access to the facility and the climate control feature of my unit. The staff was always friendly and helpful. Being able to rent a truck on very short notice to move my things out was a real bonus.

Debra gUY-hILL  |  Expérience générale 
Évaluation :
5

Storage facility was great; easy and convenient and met all of my needs. Always felt that my belongings were safe and secured. If I ever need storage needs in the future, I will definitely utilize this facility. Merci.

Jevon Johnson  |  Expérience générale 
Évaluation :
2

The staff acts like you are putting them out by being there. Also, didn't get a refund, even though I end my time at my storage unit 2-weeks early! Won't use U-Haul again.

PATRICIA DRAKE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Napoli  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mandi Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELA LOW  |  Premières impressions 
Évaluation :
5

Great people to do business with

GARY WILLIAMS  |  Expérience générale 
Évaluation :
1

I want be using uhual anymore due to them over charging me. I did not get my free month. They charge me for gas for $26 and I already restored gas in the truck to where it was when I picked it up. I was charge for extra 30 miles on a truck and I didn't even used the 30 miles I had with my contract. I know I drove 22 miles on that truck! The pick up point was 2,6 miles from my home. From my home to storage was 16,5 miles. I stopped at metro storage with is along Odgen , which was not even a mile. I don't take kindly to someone stealing from me. I felt like I got stolen from when I was charge for gas and additional 30 miles. I replaced that dam gas and I didn't even use the 30 miles that was on my contract. I WILL NEVER USE UHUAL AGAIN!!!

LASHANTA DAVIS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latina Adams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine Crane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Dear  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd depaul  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA JONES  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Dobbs  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Reyes  |  Online Move In 
Évaluation :
5

Employees were extremely helpful. Would recommend to anybody I know that in need of your services.

Sandra Voyles  |  Premières impressions 
Évaluation :
1

It took 2 hours 2 just get the unit I arranged online. I came with paperwork and payment. The woman who was suppose 2 help us, was problably high. Moved at the pace of a sloth. We told her we wanted 2 go look at our unit. Adfitionally, asked about any problems or things left over from the online process. She sent us upstairs. No key card (which I found out later was needed 2 avoid the alarm). I asked if there was anything else. She said no. Went upstairs 2 see the unit. There was a lock on it. Paged downstairs. They had my fiancee go downstairs. 10 minutes later, the same woman comes upstairs. Laughs 2 herself and points 2 a different unit. Says u can use this one and walks away. I open the unit and the alarm goes off. So I yell 2 this woman that is still walking towards the elevator. What about the alarm. She mumbles something about a key card with out even looking back at me or stopping, continues on. I buzz downstairs. They tell me they will turn off the alarm. I finish with the unit. Lock it up. The alarm goes off again. At this point, i am very disatisfied and angry. I go downstairs. My fiancee is working wirh this same woman. Moving like a sloth. I point 2 the owner and say i need 2 talk 2 u after u finish with who u have. I recognise it was busy, but at this point, I had been there 4 an hour and a half. He finished and i told him i was dissatisfied. He started working on the issue. The woman said they just said they wanted 2 look at the unit, i didn't know they wanted 2 do anything else. I guess she thought i wanted 2 stare at a unit i reserved online. Which makes no sense 2 me. She contended that i wasn't specific. She also sat in front of the computer and didn't help anyone else until the manager told her 2. She didn't get out of the screen we were in, until her manager told her he couldn't work on our stuff until she did. The reason i don't know her name is because she flipped her name badge. Additionally, the other employee told me 2 shut up. Said it was thier store and told me i was speaking loudly. I don't yell. I was direct and sort of insulting. However, i was treated poorly in the first place. This other employee also kept glaring at me. The owner then proceeded 2 work on the key badge. Ended up doing it twice because he messed up the first time. Then rang me up. I again paid 4 the unit. I am also renting a van today. I asked about that. No problem. The process took 2 hours. No apology was given or anything else. If i didn't need 2 vacate my elderly father's apartment today, i would have walked out. I needed storage and a van 2 take care of the issue. I had less than a week 2 do it. I thought your agency could help me because it had both. I dred going back today 4 the van. I understand the facility was busy, but doung a poor job and half assing a situation leads 2 these kinds of problems. There was no attempt at customer service. Just more and more insults. I have worked as a cashier before and while things are busy. I have sympathy 4 that issue. What i don't is poor customer service and wasting my time. I run a very successful business, as does my fiancee. So i understand business. Niether one of us could get away with this type of behavior and stay in business. I figure most of your customers are like me, dealing with a personal emergency and don't have a choice. Maybe your staff could do with learning some compassion, empathy and real customer service. Jst a suggestion.

roxann camparone  |  Premières impressions 
Évaluation :
5

I opened my first storage unit, # 1028, in 2003 and my second storage unit, # 1047, in 2009. Over the years both units have met all of the storage needs of me and my family. In 2018 my wife and I were moving to a new home and moved some additional items into 1047 until the move was complete. After the move we didn't have time to clear the units until 7/14/2022. Upon opening unit #1047 to begin the clearing process. At this point we discovered that multiple sets of golf clubs which were stored here in 2018 were missing. The lock was not damaged and no one in my family had them. I can only assume that someone was able to pick the lock, take the clubs and relock the unit without damage. While this is a negative experience, I am still satisfied with the storage experience.

GEORGE COLEMAN  |  Expérience générale 
Évaluation :
4

24/7 access would be great.

DRAKE DANKENBRING  |  Expérience générale 
Évaluation :
5

Every staff member I've met has been courteous. It's not an easy job dealing with customers who are in the middle of moving, packing, etc as we know tensions are high during this time. So, thank you to all staff that dealt with trying customers immediately before my turn and were able to "start fresh" with me every time I needed assistance from them. My only concern was the elevator. We always made sure one of us had a cell phone with us at all times for fear of the elevator malfunctioning. Thankfully nothing bad ever happened, but the sounds, speed (felt we were at a standstill and the door just wasn't triggering to open), and the jolts were enough to ensure we should be prepared.

Tanya Cycyota  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Coziar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lilia medina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD BURTON  |  Expérience générale 
Évaluation :
5

I dont like that your company doesnt pro rAte i didnt have my storage over 30 days

Kenesha Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN BEUCHER  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Matthew Ervin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Luke  |  Premières impressions 
Évaluation :
5

Counter person extremely helpful

Dan Kleffman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torri Lane  |  Expérience générale 
Évaluation :
5

Staff was always helpful, professional and courteous.

Carolyn Wilson  |  Expérience générale 
Évaluation :
4

Facility was amazing.

alan lagger  |  Expérience générale 
Évaluation :
5

Sandra was very kind and helpful with making sure I had the correct size storage unit. Merci.

Jevon Johnson  |  Premières impressions 
Évaluation :
5

The guys and lady was very very helpful I enjoyed them all and they very polite thank you all

Tawanda Franklin  |  Premières impressions 
Évaluation :
5

One of the cleanest storage facilities. Every single employee is very friendly, helpful, and you can tell has a good working relationship with the manager. Great experience till my move out of state.

alicia magner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Schrope  |  Expérience générale 
Évaluation :
5

Sandra Daley is so helpful and professional. She took a stressful situation and made it calm and productive. Both Sandra and her staff were very professional.

Donald Austin  |  Premières impressions 
Évaluation :
5

Staff very helpful, clean and secure.

Daniel Fay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER WENGER-ISAKSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry smith  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

osvaldo ruggiero  |  Premières impressions 
Évaluation :
5

Front office gal amazing and helpful. I will tell all my friends about this location. Montgomery location horrible I had a reservation and when I got there they said they did not have 1 available. This is horrible due to I was paying $180 an hour for movers. Will never use them again.

Dolores Garcia  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denata Birden  |  Premières impressions 
Évaluation :
5

Superb service!

Vaseem Qadri  |  Premières impressions 
Évaluation :
5

Great experience! Very helpful staff!

Kathy Slyder  |  Expérience générale 
Évaluation :
5

Everyone and everything was Great!

Stan RIley  |  Expérience générale 
Évaluation :
3

I think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.

Ahmad Vaden  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janyce Dunning  |  Expérience générale 
Évaluation :
5

The staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.

Robert Glickman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH HOWARD  |  Premières impressions 
Évaluation :
5

This U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I've tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.

RICHARD GRIESSMEYER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubree Cristello  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifford Fry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly Sorzano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward kichura  |  Expérience générale 
Évaluation :
4

I have used this facility for several years. Staff are always pleasant and helpful.

Eileen Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC METOYER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer Lanzarotta  |  Expérience générale 
Évaluation :
5

The Manager and staff we awesome!

stephen buzzell  |  Premières impressions 
Évaluation :
2

Your employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services

Laura Morales  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurizio Provenza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Hynes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Neff  |  Expérience générale 
Évaluation :
5

EVERYONE WAS VERY HELPFUL

DAVID LUNA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK HYATT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen Williams  |  Premières impressions 
Évaluation :
4

In person staff great, over the phone customer service 👎🏽

Nikia Evans  |  Expérience générale 
Évaluation :
4

Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..

Angela Burnette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra thelen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsie Bair  |  Expérience générale 
Évaluation :
5

Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Merci.

Katherine Brunea  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DJAMIL BOULAHBAL  |  Expérience générale 
Évaluation :
5

No issues. Great facility

chris troscinski  |  Expérience générale 
Évaluation :
4

Thank you for your help in making summer storage while in college easy to manage.

Nicole Palahniuk  |  Expérience générale 
Évaluation :
5

Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.

Robert Glickman  |  Premières impressions 
Évaluation :
5

Did not need the storage after all.

Lissa Grandison  |  Expérience générale 
Évaluation :
5

Very helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!

AnnMarie Stone  |  Expérience générale 
Évaluation :
5

Everything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!

Lauren Hulsey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don sobala  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONE FLOWERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Sloka  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorrian Whigham  |  Expérience générale 
Évaluation :
5

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

AnnMarie Stone  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS GUCCIONE  |  Expérience générale 
Évaluation :
4

Good location , good service.

Leroy Armstrong  |  Premières impressions 
Évaluation :
5

Staff is always so helpful

Michelle Weil  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidi sliwinski  |  Expérience générale 
Évaluation :
5

Good customer service and very fast

Fabiola Lopes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE JEFFERSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucia Mc Dermott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Roberson  |  Expérience générale 
Évaluation :
5

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

alicia magner  |  Premières impressions 
Évaluation :
5

Excellent service and highly recommended.

Sara Stone  |  Expérience générale 
Évaluation :
5

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

JEFFREY VOSE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HEFFERNAN  |  Premières impressions 
Évaluation :
5

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

LASHANTA DAVIS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Bostic  |  Online Move In 
Évaluation :
5

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Carianne Rathbun  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel Baldwin  |  Premières impressions 
Évaluation :
4

Prices are high

Sai Seeta Ram Boppana  |  Expérience générale 
Évaluation :
5

Amazingly clean. Staff is super friendly.

heidi sliwinski  |  Premières impressions 
Évaluation :
5

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Jared Kurber  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN WINDHAM  |  Premières impressions 
Évaluation :
5

Totally excellent in all areas.

Jesse Morris  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn OSSLER  |  Premières impressions 
Évaluation :
5

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Merci

Alfred Gerber  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ashley forsell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonel Martinez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE FRANCESCONI  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA DEVEE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malinda Allen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatrice Emden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua simpson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velyncia Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph clovin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armin Weber  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Mayo  |  Expérience générale 
Évaluation :
5

U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.

Douglas French  |  Expérience générale 
Évaluation :
5

The manager/ owner of this facility was nice and helpful.

Lyris Spencer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey ryan ashley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan lagger  |  Premières impressions 
Évaluation :
5

I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100 % satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..

Douglas French  |  Premières impressions 
Évaluation :
5

Everyone here is always so nice.

Michelle Weil  |  Premières impressions 
Évaluation :
5

Friendly and helpful people

mike herbolich  |  Expérience générale 
Évaluation :
5

As always courtesy friendly helpful.

Debra Lesso  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Baker  |  Premières impressions 
Évaluation :
5

Always helpful.

Diane Wagner  |  Premières impressions 
Évaluation :
5

After not having my reservation I was put into a smaller Unit but it will work

Pamela Brand  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Stables  |  Expérience générale 
Évaluation :
5

Excellent service!! The staff were professional and helpful!! Thank you!!

Christopher Tyson  |  Expérience générale 
Évaluation :
5

Tamara the manager was fantastic.

Trae Richardson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark krolick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINN MOORE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tarra Vann  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randy pezza  |  Expérience générale 
Évaluation :
5

I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul

latonia freeman  |  Expérience générale 
Évaluation :
5

We had an overall very positive experience.

mark goetz  |  Expérience générale 
Évaluation :
5

Great customer service, friendly staff

Billy Libretto  |  Premières impressions 
Évaluation :
5

The people who worked there were very friendly and helpful.

James Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicki pattermann  |  Expérience générale 
Évaluation :
4

We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.

TODD BURTON  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ricky brones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Rivera  |  Expérience générale 
Évaluation :
1

I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay $100 more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.

Brenda Glenn  |  Premières impressions 
Évaluation :
5

Staff is great and offers excellent customer service!

MONICA WOODSON  |  Expérience générale 
Évaluation :
5

This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO

nicholas orlando  |  Expérience générale 
Évaluation :
5

24 hour accessibility would be greatly appreciated

Shamisha Tate  |  Expérience générale 
Évaluation :
3

No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".

Rafal Medron  |  Online Move In 
Évaluation :
5

Very helpful and friendly staff.

ALBERT OKYNE JR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael Gama  |  Expérience générale 
Évaluation :
5

It's great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.

Kelley Bauer  |  Expérience générale 
Évaluation :
5

We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)

BRIAN TROUT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Kielma  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Rivera  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA GEBHARDT  |  Expérience générale 
Évaluation :
1

Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.

jalissa smith  |  Premières impressions 
Évaluation :
5

Best climate control facility in the area. Would definitely use again.

Anna Fink  |  Expérience générale 
Évaluation :
5

Everyone was great and a lot of help Thanks!

Timothy Siewak  |  Expérience générale 
Évaluation :
5

Clean and secure, thank you.

Gerald Gorman  |  Expérience générale 
Évaluation :
5

great

Ross Tollefson  |  Expérience générale 
Évaluation :
3

I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month

Michael Nulf  |  Expérience générale 
Évaluation :
5

Great costumer service.nice clean facility.

Vikki Holloman  |  Premières impressions 
Évaluation :
5

This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!

ASHLEY KLCO  |  Expérience générale 
Évaluation :
5

I would definitely rent a unit again from you all.

Kimberly English  |  Expérience générale 
Évaluation :
5

I have cleaned out unit 1266 . End rental!

Nelson Gord  |  Expérience générale 
Évaluation :
5

I would rent from U-Haul again in a aheart beat

LYNDELL MCNEIL  |  Expérience générale 
Évaluation :
5

The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.

maddury somayazulu  |  Premières impressions 
Évaluation :
2

Very expensive when people down on hard times it should not be expensive to rent plus it’s every month

courtney hill bryant  |  Expérience générale 
Évaluation :
5

thank you U Haul! marlene cartland

Marlene Cartland  |  Expérience générale 
Évaluation :
5

I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.

Richard Durante  |  Expérience générale 
Évaluation :
1

Theft of my vehicle

kaiser minhas  |  Expérience générale 
Évaluation :
5

Everything worked out great. thanks.

gail hansen  |  Expérience générale 
Évaluation :
3

Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.

Samantha Piper  |  Expérience générale 
Évaluation :
5

Great place to do business.

Karen Moore  |  Expérience générale 
Évaluation :
5

They were amazing and easy convenient use of equipment.

Audrey Neuman  |  Expérience générale 
Évaluation :
5

The staff was always kind and helpful.

Cynthia Johnson Smith  |  Expérience générale 
Évaluation :
4

With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)

ANNE ONEIL  |  Expérience générale 
Évaluation :
5

People were friendly and helpful. Facility is clean and the unit security is great!

Samantha Piper  |  Premières impressions 
Évaluation :
5

So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly

Hildi Grivetti  |  Premières impressions 
Évaluation :
5

I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!

April leo  |  Expérience générale 
Évaluation :
5

Great service, kind & personable workers

AshAnna McBride  |  Premières impressions 
Évaluation :
5

Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!

carisa mayfield  |  Premières impressions 
Évaluation :
5

Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.

Eui Chung  |  Expérience générale 
Évaluation :
5

Fantastic. From placing a u-haul reservation to securing my storage unit.

Sandra esch  |  Premières impressions 
Évaluation :
5

Great staff, service, secure, and wonderful experience

Debra Dillon  |  Expérience générale 
Évaluation :
4

I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!

Olivia Drahos  |  Premières impressions 
Évaluation :
5

The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!

Stacey Sanchez  |  Premières impressions 
Évaluation :
5

Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.

Heather Pink  |  Expérience générale 
Évaluation :
5

Great customer service. Very quick and thorough.

Stephanie Kraemer  |  Premières impressions 
Évaluation :
4

Grate people at that Uhaul

Leon Hayward  |  Expérience générale 
Évaluation :
4

Merci

Luis Espino  |  Expérience générale 
Évaluation :
5

Great experience and hassle free.

James Kugelman  |  Expérience générale 
Évaluation :
5

Great service. Always have had a good experience at this UHaul

James Tang  |  Expérience générale 
Évaluation :
5

Excellent service & plenty of supplies

karen popp  |  Premières impressions 
Évaluation :
5

Great place with great service.

DAVE WEDDIGE  |  Expérience générale 
Évaluation :
5

Great place for offsite storage! I used them for years and years.

DEBRA RYAN  |  Expérience générale 
Évaluation :
5

Excellent and efficient service. Tamara was very helpful.

diane wagner  |  Expérience générale 
Évaluation :
5

Absolutely no issues

jane scheufler  |  Expérience générale 
Évaluation :
5

excellent customer service and my mover Tony did a great job. thank you! Marlene Cartland

Marlene Cartlano  |  Réservation 
Évaluation :
5

I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!

KINOLA WILLIAMS  |  Expérience générale 
Évaluation :
5

Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat

Richard Toomalatai  |  Expérience générale 
Évaluation :
5

Awesome

Tony Robertson  |  Réservation 
Évaluation :
5

Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Merci.

stephanie long  |  Réservation 
Évaluation :
4

Merci.

derrick jones  |  Expérience générale 
Évaluation :
5

Everything was great, it would be nice if it was 24 hours though

Brandon Sturman  |  Expérience générale 
Évaluation :
5

Great customer service, my move went very smoothly. Thanks U-Haul.

SHAWN EDDINGS  |  Réservation 
Évaluation :
1

Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. "Call your own locksmith"

SUSAN TAYLOR  |  Expérience générale 
Évaluation :
5

Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.

STEVEN ANGELACOS  |  Expérience générale 
Évaluation :
5

This is for move-out of units 1221 and 1251.

Beth Shields Szostak  |  Expérience générale 
Évaluation :
5

Staff was super helpful and timely!

mark mccullough  |  Expérience générale 
Évaluation :
5

Very well equipped and efficiently run facility!

james russell  |  Expérience générale 
Évaluation :
5

Would recommend.

Patrick McGuire  |  Expérience générale 
Évaluation :
5

I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!

BRITTANY HAYES  |  Expérience générale 
Évaluation :
5

Excellent service ‼️

MICHAEL WHITE  |  Expérience générale 
Évaluation :
5

Friendly and accomodating

William Harris  |  Expérience générale 
Évaluation :
5

Courteous and friendly staff

marilyn tracy  |  Expérience générale 
Évaluation :
5

Outstanding service--always very helpful.

BLAINE ROCKWELL  |  Expérience générale 
Évaluation :
5

The storage space and facility was perfect for our seasonal business needs.

Lawrence Boik  |  Expérience générale 
Évaluation :
5

great staff. very convenient location

ashish shah  |  Expérience générale 
Évaluation :
5

I had no issues

JARRELL BOOKER  |  Expérience générale 
Évaluation :
5

I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.

Sue Mersch  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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