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TYSON KEITH HENRYCustomer Reviews for U-Haul Moving & Storage of Fredericksburg South
Testimonials From Recent Customers
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Very helpful staff.
robert daltonLovely and helpful staff.
Uyi AzodehNothing. Great customer service.
pam newmanTodo muy bien
gloria guzmanJay and the other gentleman working on march 16th 2024 are amazing. They're so helpful and nice. They answered all the questions I had and managed to help everyone who was there quickly and efficiently
abigail barrett | Premières impressionsNothing, keep up the good work.
Steve ShifflettFast , Friendly & Great customer service.
chante martinMiss Wendy, I think DeAndre, and the red-headed white guy were absolutely fantastic. They worked with me and made my experience excellent. Thank you all for much. The moving in and out was amazing. Continue the awesome job
Stephanie Clark | Expérience généraleThis location was understaffed when I picked up my rental, and I had to wait 30 minutes to return it later that evening. It was an otherwise great experience.
Kevin HollowayGreat customer service and friendly.
Stephen A BrowneThe assistant manager Grayson was amazing. Very caring, very helpful. If I had a business I would definitely hire him
Linda ForemanCheck your invoice before leaving
KEVIN HUYNHThe personnel that were working were very courteous and professional. They were a pleasure to deal with for my rental.
THOMAS FULLERThe after hours drop-off app billed me for a dolly I did not use, did not break the green seal, and indicated I did not use. Defeats the essence of the Yes/No option. And then their phone never goes through!
uyi azodehVery attentive and helpful, great customer service even though they were packed.
Glenda SantosThis location is absolutely huge! The service was timely and professional. I would recommend this location for any U-Haul need;)
Anne ColonI had a great experience, my first time. I will definitely return to this location. The customer service was excellent.
Sandra PittmanNothing everything was great and the cashier she was very sweet considerate. Yes, keep her there.
cynthia coxEmployees were great but I'm not sure about the accuracy of certain things. It's ok. You helped me move what I needed to move
john kulickStaff is always friendly
Brandan PIELCheck out trailer brake
Ronald McGheeAll the workers were very professional.
RAYMONDJOSEPH STANKEVICHThe rental center was great; however, the app for returning the equipment has issues. I'd get halfway through taking pictures of the equipment and I the app would erase all of the pictures and I would have to start over. Then I wasn't sure our out all went through until the next morning when u received the receipt by email.
Joseph KeehnerWendy was amazing. Very driven to make sure I felt heard and I understood how to access my storage unit, and how to arm the storage unit. The drop-off of the truck was super easy too! Definitely a happy customer!
Ascia Boothroyd | Premières impressionsImprove the after hours return process. Difficult to complete
LaTanya McClendonExcellent customer service. Clean and organized.
Cindy KappelerHonestly this is one of the best uhauls I've ever been to, very helpful and friendly staff, very will lit area, and always available when you need them. Thank you so much Wendy for staying with me and helping me get everything situated. I would highly recommend this U-Haul location to anyone who's had a bad experience.
KHALIL LAW | Expérience généralethe initial trailer offered was very dirty on exterior - obviously used through recent rain and snow conditions - but not cleaned before trying to rent it again hoping the customer would clean it ? not good customer service or professional operation
Ralph PriebeThe staff was courteous and helpful
skylar smithThis was a great experience. Miss Wendy Rodriguez was amazing. I will always come to this location. And I will let everyone know how wonderful this location was. They really care about their customers I give you a ten
Daisy gonzalezThis company is well stocked with various hauling equipment. They are very professional along with being very customer friendly. The delightful staff has made it easy for me to choose and recommend this U-Haul for all my and others needs.
David AdamsWendy was extremely nice and very efficient.
Tracy HawthorneWell I think for now's nothing to do. Continue doing your great job
Victor BanguraGreat service and people. Thanks!
Charles PedigoPhenomenal customer service from Manager Wendy Rodriquez!!! There was a small wait/line though, so hiring more staff would make it 100 %. Definitely will be back again !
Abigail WashingtonWe felt so fortunate that Wendy was on duty as manager when we arrived with two truckloads of home items without a reservation about ten minutes before closing. She stayed late helping us secure two bins in close proximity to each other and the elevator, and took her time in showing us what to do and how UHAUL storage works. The facility was bright and clean, organized, and there were dollies to help us unload the home goods and get them to the lockers. Wendy NEVER showed any impatience and was sincerely interested in taking care of us. Thank you so much!
Mary Ann Butterfield | Expérience généraleMerci.
John Cochrane | Expérience généraleI will NOT use uhaul ever again because you forced me to pay a stupid environmental fee that the company should cover if it so concerned, and because you force me to do the entire check in and check out porcess on my phone, even though there were 3 service agents at the store. Why should I choose this company if they can NOT provide in person service and force me to pay stupid fees. I will never use this company again
Sergio MoralesAdd more staff please. Your staff at this location are spread very thin and are doing an amazing job even with the staffing shortage
John CochraneStaff was very polite, professional and knowledgeable. Above and beyond to make sure I was comfortable with the equipment. Completed all safety checks completely and efficiently. No short cuts. Return was same experience. Top notch crew. New favorite U-Haul location. Merci!
ARTHUR MONTGOMERYNothing comes to mind.
ROBERT CRUMThe employee who helped me, was very professional, courteous, and efficiently quick.
Mark DittoWill stocked, competitively priced equipment, employee was friendly and responsive to my request
David AdamsNothing you guys are amazing will rent again soon!!!!!!
diego watsonMason was very Respectful, Considerate and knowledgeable of my concerns and needs. Mason was always Professional and supplied Excellent customer service!!! unlike the others that was present...... this is why I chose average.
KAREN YOUNG | Expérience généraleMs Rodrigues (sp) sets the standard for customer service. She has the perfect blend of professionalism and friendliness. Her vast knowledge of the entire Uhaul process allows her to offer all the available services without being pushy. She gives usable information that helps you make informed decisions. I thought the days of great customer service was gone.I was wrong.Its just on the move at Ms Rodrigues Uhaul.
Robert ElliottVery clean facility and great customer service!
Michelle Patrick | Premières impressionsWendy was very helpful and friendly
Brian PatrickKeep up the standard
Innocent MekiAbsolutely, the best experience I had overall, very experienced, friendly, professional and wealth of knowledge.
Yulanda TuckerNa
Rodeaster Robinson JrIt was great & clean , safe . Thank you all
Integra PettusStore manager was great to work with:)
Devontre YerbyMilage rate
PRESTONT SHERMANEverything was good. We actually arrived a little before the store open and the fellow still took care of us and let us get on our way when we picked up the trailer..
Richard KeranenLocation was super convenient to the area. Only complaint is I came in at 6 pm and there was NO one in sight. It was about 10 minutes before the attendant walked into the store part.
Ashley AtkinsGreat location. Helpful and friendly staff.
Michael NewellGreat service.
Roger ConnellI arrived at opening time (7am) and no one was at the location. Finally a worker arrived around 7:20am. The worker had computer issues processing the customer ahead of me, which took nearly another 30 minutes. I check out online, which made my process a little faster. However, while the equipment I had worked well on the trip, the roof leaked, resulting in my property getting wet during the rain storms. Finally, there was equipment on my bill that I did not order and one item that I DID order was not available. Overall, not a good experience.
steve veillonWendy Rodriguez was the one who helped me with this rental and made the process so streamlined and easy. I will definitely be returning to this location for rentals in the future and will recommend others to do so. The service was perfect nothing in need of improvement!
Kait Shillingfordeverything was great!!!
Tenara Crawford | Premières impressionsStaff was super friendly and helpful. When I rent again it will be from here
MICHAEL VERBELVery Professional.
Deborah Johnson | Premières impressionsThe Best it Gets , very Happy with Uhaul
James Hockaday | Expérience généraleI only withdrew because my financial situation changed. But I was a very happy client and thank you for your excellent services. I will definitely return if my storage needs demand.
violet gandiya | Expérience généraleThis particular facility has several serious issues. 1) the elevators are the size of passenger elevators and are not big enough (deep or tall) to fit large items like couches or large furniture items. This is a deal breaker when planning what storage facility to use. 2) the units I rented were presented as a single 10 x 15 x 8 unit, as other Uhaul storage locations have. Instead there was one 10 x 10 x 8 and 10 x 5 x 8 unit sold together. Again, not ideal and misleading to those renting. 3) the enclosed truck unloading area was nice, especially in the hot weather....until 5pm came (closing time for the front office) when we were told that the doors would no longer open and our truck would be trapped. We had to load the rest of the truck outdoors under the canopy, which was less than ideal. You spent the money on the building the enclosed the truck area. It should be available all hours the facility is available to customers, not just office hours. At the very least there should be obvious and clear signage indicating the hours limit. There is none now. 4) There should be opening instructions for the truck loading area clearly posted, with operating hours, BOTH inside and outside. I had to go to the office to find out how to open the truck area doors. I should never have to ask a staff member what can clearly be posted on a sign.
James Snyder | Online Move InMerci
donna payne | Premières impressionsCustomer Service was A1
MICHELE WILLIAMS | Premières impressionsWendy Rodriguesz was most helpful and the staff was very attentive for the vehicle I rented.
John Hanyok | Online Move InWendy and her staff goes above and beyond the call of duty. We were pleased with the facility and Wendy's customer service!
lorenzo tuppince | Premières impressionsThere is a huge flaw in the truck access system that caused me to have my rental charged unnecessary fees and the way management handled it was not professional at all. Once my truck is allowed into the bay and unloading starts, if the facility closes during my unloading time, the doors should not lock my truck in. My truck was locked in the facility and I had no time to return the truck, properly. This is an obvious flaw in the system that needs to be addressed. I mean if I walk into Publix to shop 10mins before closing, I won't be locked in then charged overnight fees. This was just a ridiculous experience related to a flaw in the system that U-Haul refused to take responsibility for and I found that to be quite unprofessional.
rosalia thompson | Premières impressionsFriendly and helpful staff.
Shaun Elder | Premières impressionsExcellent service by the manager…..
DAVIDSCOTT MORRIS | Premières impressionsThanks Wendy!
Thomas Potter | Premières impressionsThanks Wendy!
Thomas Potter | Premières impressionsGreat manager
Nicholas Rosser | Premières impressionsI love this facility .Wendy and Ja make you feel apart of the U Haul family. They both make you feel welcome.
Lacilia Barnes | Premières impressionsNice place and nice people 👍
nelson vaquiz | Premières impressionsWendy and her team are phenomenal! So glad I found this storage facility!
Heather Carpenter | Premières impressionsWendy provided stellar customer service. I needed assistance with a storage unit. She solved my problem. She's a hard worker. Give her a raise
Tanya Flournoy | Premières impressions5 Star * Service Great Experience
darlene johnson | Premières impressionsYou should give bonuses to those who go above and beyond to help people the way your staff does.
William Washington | Premières impressionsWendy the manager is professional, knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....
mari morgan | Expérience généraleExcelente servicio.
MARIO PEREZ GARCIA | Premières impressionsWendy and her team were wonderful, always kind and great to work with.
Kimberly Callender | Expérience généraleWendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!
Kevynn Browne | Expérience généraleMs. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there
Bettie Williams | Expérience généraleThe owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.
Jennifer Pryor | Premières impressionsGlad I came to this one
Bettie Williams | Premières impressions