Customer Reviews for U-Haul Moving & Storage of Garden City

9 530 évaluations

8151 W Chinden Blvd   Boise, ID 83714
(West Of Fairgrounds)

(208) 377-2755

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(208) 377-2755

8151 W Chinden Blvd
Boise, ID 83714
(West Of Fairgrounds)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Walton 
Évaluation :
5

Great team to work with. UHaul is my go to

Terence Mcneal 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT HENNINGS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ILLIA 
Évaluation :
5

You guys did a great job! Thanks.

Michael Moskaitis 
Évaluation :
5

Was fast and efficient.

Ronnie Williams 
Évaluation :
4

I answered, yes to was the equipment clean and well-maintained. The van was not clean however, an apology was extended for that when I picked it up. I had to go back the next day to get the tires inflated, because one was extremely low, two were kind of low and one was Where it needed to be. I do feel that the tire pressure is a safety issue and should be checked before sending someone out on the road. I was given a credit for the mileage it took me to bring it back in however, that still took time out of my Day to do that. The employees there were very accommodating and the van I rented was more than I expected and even with the glitches, I would rent from this location again as long as I can get that same van! The Dodge Ram rocks!! (Not a Ford fan)

Shannon Siebe 
Évaluation :
5

The vehicle was clean-ish whoever had it last didn't clean the bed very well and there was sand and rock in the corners, but the truck ran great, handling everything we threw at it. The staff on Chinden have always been the best to work with. There are 3 other locations closer to my home, but I drive just over 8 miles to work with Chinden specifically. I have never had issues with my rentals there, and they have fixed issues I have had with other locations.

Amy Shadwick 
Évaluation :
5

Everything could not have been better!!

Steve Briggs 
Évaluation :
5

I left my apartment keys in the cup holder when I dropped off. I returned after closing and an employee was able to get my keys being an absolute life saver!

Jennifer Rice 
Évaluation :
5

I left the apartment keys in the cup holder. They had closed but an employee was able to get them for me and was a complete life saver

Jennifer Rice 
Évaluation :
3

Trailer was old, heavy, worn and didn't pull well. You should prioritize newer, better functioning equipment for customers making long, cross country trips.

Michael Sant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolena Lena Chang 
Évaluation :
5

First class all the time

Casey McDonough 
Évaluation :
4

This location has always been my go to.

DAREL PEDERSEN 
Évaluation :
5

Great service

JACK HILDAGO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamala Long 
Évaluation :
5

Great work, grateful for the team!

Adriana Hernandez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane Winn 
Évaluation :
3

Picking up the unit was fine. It was dropping off the unit that sucked. I parked, some guy unhooked my trailer didn't say anything to me and walked away, so I just drove off.

Alastair Powell 
Évaluation :
4

I had a tire that went low on the trailer that I didn't pickup on until when I was on the road to the following day. Next time I will pay attention to that since I lost some time in my travels trying to find air that worked at a gas station.

Tom Page 
Évaluation :
2

I was given a dirty truck. They said the tank was full, it wasn't. My moving pads weren't in the truck and I had to go all the way back to get them. Everyone there was nice but just need some training in customer service. When I told employees the truck wasn't clean no one really seemed to care.

Tony Benedetto 
Évaluation :
5

Merci.

George Jacques 
Évaluation :
5

Great customer service from all staff.

Craig Larsen 
Évaluation :
5

I would have liked a little education on the operation of the truck. I just showed up, paid and was given a key. Good luck.

kelley price 
Évaluation :
5

great customer service

Jeff Jensen 
Évaluation :
5

The staff was friendly and efficient and the price was right. They were completely honest and did not jack up the price. This is your go-to place for storage if you live in the Boise area.

Dennis Meara  |  Expérience générale 
Évaluation :
5

Came right out and pulled the trailer off. Great service

Gary Hoe 
Évaluation :
2

the mirror on the right side of the truck would not stay in place the windshield wipers were in bad condition the head lights were not bright enough for nigh time driving

thomas smith 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kieth Watts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrel W Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luther Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Wiese 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Wyatt-Hosmer 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meet Thakkar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley Mcmillan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah McWatters 
Évaluation :
4

The equpiment was cleanded but there were ashes in the cup holder. It was left on 1/4 tank of fuel. I think it should be full so the next customer can just fill it.

Berton Brocke 
Évaluation :
5

The team is knowledgeable and helpful. I rent trailers on a regular basis and this is my preferred location.

Lucy Dickson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO CASTELLANOS 
Évaluation :
5

Nothing. The return was quick and easy!

Carla Smith 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig Jenson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben Garcia 
Évaluation :
4

1. too many price add ons 2. mileage estimate was too short

Phillip Surine 
Évaluation :
3

Need a waiting area for hitch customers

ANN FERRELL 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest Hamilton 
Évaluation :
5

Everyone is always very polite and helpful

ken miler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Bedard  |  Premières impressions 
Évaluation :
5

This was a smooth transaction. Everyone was professional and friendly. I would use this location and team again.

Steven Richardson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC GEE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrel Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty Jones 
Évaluation :
3

Have the vehicle full of fuel and require it to be full of fuel when returned. The practice of requesting it returned with an odd amount of fuel is BS. The gauge did not work properly and I was told I owed $31 in fuel costs. After I already had just put $20 in the tank. After arguing with the tendant for 5 minutes, the guage then showed I only owed $11 in fuel costs. I guess if I sat there and argued longer they would have had to pay me! What happend to the practice of picking it up "full" and returning it "full"? Luckily the manager was a sensible guy and waived the extra fuel costs. The seats in the truck were torn up.

Timothy Mccleary 
Évaluation :
4

Nothing, the service was great from my very first phone call to my leaving the facility after I had received their services! My experience was great with U-Haul in Garden City! Thank you U-Haul, Cheryl

Cheryl Sanders 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher Koch 
Évaluation :
5

It was very easy and was completed in less than half the time I expected.

John Stennett 
Évaluation :
5

Best UHaul location in the Boise/Garden City area

Jerome Bursinger 
Évaluation :
3

Have more than one person on duty to facilitate return of equipment/customer service. The only person on duty was busy helping a customer hook up a trailer. The man who was driving our UHaul truck had a plane to catch.

Melinda Morgan 
Évaluation :
5

Asst. MANAGER IS EXCELLENT! He'll help you get what you need, save cost and is so ready to work with! Best service I've had in a long time! Thanks so much! Hugh

Hugh Borthwick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy Candelirous 
Évaluation :
5

Vacuum the seats - remove the pet hair.

MATTHEW HARMAN 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john feikema 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi Neitzel 
Évaluation :
5

Excellent service. I had to change trailers to fit my refrigerator and they didn't bat an eye. Zip zap the trailers were switched and I was on my way. Very pleased!

ROBERT BECK 
Évaluation :
2

Customer service was severely lacking. The truck I reserved had not been pulled out of the lot, so I had to go find it while it was packed like sardines with the rest of the trucks. I could barely get the door open to get in and only had inches to maneuver it out from it's spot. I was also told that there was already a bag of moving blankets in the back and that I wouldn't get charged if I didn't use them. When I returned, I was told that I would have been charged anyway once the bag left the lot. Also, with the electronic form to verify that all looked good with the truck, the included pictures of the truck were very low resolution (with no way to zoom in), and had been taken at night with poor lighting. There's no way to definitely say whether there were dings or scratches from those photos. I've patronized this location before and had much better service. Please strive to do better. Merci.

Nick Schrier 
Évaluation :
5

The in store staff was professional, courteous, and made things easy. Great experience!

Sheryl Bill 
Évaluation :
3

Drop off in Spanish Fork is terrible! Thick mud; no road base or asphalt. Mud was so bad I had to spend money to get my truck clean! VERY UNPROFESSIONAL!!!

Karl Lifferth 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john masters 
Évaluation :
5

absolutely delighted with pleasant team members, efficiency, expedience and overall cost. the truck was also great

George Groth 
Évaluation :
5

The equipment I received was in excellent condition. All of the people I worked with from the desk to the yard were friendly and helpful.

JAMES MAHONEY 
Évaluation :
5

Well stocked by all means!

Jonathan Bagley 
Évaluation :
5

Overall great customer service, I had ato buy a new ball and shank, and the employees were very helpful and explained why I need to, overall a great experience

CASEY TOVAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Plott 
Évaluation :
5

Thanks

JOHN ASCARIZ 
Évaluation :
4

Fast. Friendly. Four-star.

Jon Gleason 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA RODRIGUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW HARMAN 
Évaluation :
3

It was very irritating that an 1,5 hr worth if labor was spread over night. The hitch tech seemed to value his time going to lunch and leaving early for the day over customers service. I future would rather have a job quote than 120/hr open ended fir tech labor. Thx fir your consideration.

BRUCE CERNY 
Évaluation :
3

Over all my experience was great until I went to return the truck. I had selected a drop off location, had arranged transportation after dropping off the truck. Due to the new location, being further and their time constraint my transportation fell through. I'm brand new to the Boise area and didn't have anyone else to take me home so I had to Uber. After spending almost $700 on the truck and $150 on gas it was disappointing to have to spend another $40 on a ride home. I understand the selected drop off location couldn't hold the truck I was dropping off, but being new to town and not knowing anyone it really made my day more difficult.

Laura Findlay 
Évaluation :
5

Friendly crew! Efficient service!

Joseph Corente 
Évaluation :
3

Gave me the wrong drop off location. Had to try 3 U-Haul places before finding one that would take the trailer

John Carnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivin Williams  |  Expérience générale 
Évaluation :
5

Very fast, friendly service on both pickup and return. Equipment worked great!

Gary Jamrog 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT COON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah Chisnall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Guille 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Jensen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Settles 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD ERICKSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL LaBelle 
Évaluation :
5

I interacted with a few of the staff, all of whom were friendly and helpful. The one who helped me complete both check out and drop off was very kind. He went over all the details with me and answered all my questions. The truck was very nice, clean, and exactly what I needed. I will definitely keep the Chinden location in mind if I or anyone I know is in need of another rental.

Morghan Tuttle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Teller 
Évaluation :
5

Camron was excellent

Derrell Nevil 
Évaluation :
5

Use this place many times has everything you need and always ready to go.

Craig Hopkins 
Évaluation :
5

Excellent customer service!

Rick Winkler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID GRANT 
Évaluation :
5

Vehicle was not very clean and had an overwhelming cigarette odor. Everything that I had in the cab of the truck required immediate washing once completed for the day. If you are going to have no smoking air fresheners in the vehicle then enforce the rule. The answer I received from the employee when checking the vehicle back in and letting him know about the lack of cleanliness was disheartening, basically, I was told they are too busy to thoroughly clean the vehicles when they are returned. The cigarette odor was terrible and the instrument switches on the steering column were covered in grease or gunk. I stopped at the 1st service station to clean my hands which had black greasy gunk all over them and ended up wearing gloves the rest of the day while I drove.

MATTHEW HARMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Merrithew 
Évaluation :
5

Each person was very helpful! ⭐️⭐️⭐️⭐️⭐️

James Irving 
Évaluation :
5

Staff was very friendly and efficient. I was out and in - no time, no fuss. Great experience.

Maneesh Singhal 
Évaluation :
4

The equipment was clean, however the door had so much force retracting up that it pulled my hand and lock all the way up into the ceiling of the trailer. I do not feel this was as safe as it could be.

Jason Brandt 
Évaluation :
5

THANK YOU!

Gerald Poe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Wyckoff  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brent larson  |  Expérience générale 
Évaluation :
5

Excellent and friendly staff.

Arya Ebrahimpour  |  Premières impressions 
Évaluation :
5

Long time customer

Victor Martinez  |  Online Move In 
Évaluation :
3

The facility is very well kept, but when I checked out of my unit I thought I might get a prorated exit price as I still had like 7 days til payment due.

Michael hebdon  |  Expérience générale 
Évaluation :
5

Even though there was some mouse issues upon move in the team here was quick to get some traps set and fix that issue.

Shenoa Carlile  |  Online Move In 
Évaluation :
5

Only put no on the "was it secure and well lit" question because there wasn't a light in my unit. I provided my own lock and it was kept secure. I was given a full refund after having paid for the month when I moved out of the unit the 11th day of the month. Staff was very friendly and helpful. I had my stuff in there for over a year and everything was just as I left it. 10/10 customer service.

Kyalie PeralskyBurns  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiran Karoudo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Fether  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Martinez  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRADLEY WEST  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Curry  |  Expérience générale 
Évaluation :
5

Everyone was so nice and so helpful. If they could deal with me when I don't understand, upset, confused. They are outstanding!!!!

BECKY TITTLE  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Hess  |  Expérience générale 
Évaluation :
5

Thank you for your help and assistance.

David Rails  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg Garbutt  |  Premières impressions 
Évaluation :
3

The reason I say average is they didn't really listen to issue of me taking my name off the unit ex is in prison an we are no longer together and all the stuff was his in storage now I'm stuck with his bill and nothing in there is mine .

Laura roach  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Hess  |  Premières impressions 
Évaluation :
5

The staff were helpful and friendly.

James Banderet  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Meara  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Rails  |  Premières impressions 
Évaluation :
5

Needed a place to store my things short term. It was conveniently located, clean and safe. Customer service was on point, Shane was the best! Je les recommande fortement. 

Liana Christopher  |  Expérience générale 
Évaluation :
5

Exceptional service

Victor Onodjacha  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Holm  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

West Price  |  Expérience générale 
Évaluation :
5

Staff was very helpful and professional

GARY CARR JR  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis Blandford  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vickye Martin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anni Merrick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nykia Robbins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Ferron  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa Ferron  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Becker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Onodjacha  |  Online Move In 
Évaluation :
5

We had an issue at first with my rental having a flat tire. However through talking with the lady in Moneta and Uhaul they arranged another unit at a different location and discounted my rental price for the inconvenience of driving further. Thanks to all involved especially the lady at the Moneta VA location. She did everything she could to help me.

Justin Largen  |  Premières impressions 
Évaluation :
5

The Manager and the 2 girls that work there are awesome

Kelly Stone  |  Expérience générale 
Évaluation :
3

Staff was friendly and good. Felt like things could have been better in the security department. All and all good experience with just a few notable negatives.

stetson cox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY KUSHA   |  Expérience générale 
Évaluation :
5

It would be helpful if there was a light in the storage unit, but otherwise no issues.

Cheryl Iseri  |  Expérience générale 
Évaluation :
3

The owner is a big guy. Seem friendly and knowledgeable of his job. But on 2 separate occasions I spoke with him. He stinks very badly and I couldn't wait to get away from him. Someone should talk to him about his hygiene. Not sure how anyone can stand to work around him. Yuk, stinky!! :(

Melinda Gardinier  |  Expérience générale 
Évaluation :
5

For a big company, the staff was very personable and treated me like an individual, not a customer. I would use them any time I need their services.

Heather Baze  |  Expérience générale 
Évaluation :
5

Great experience!

Michael Stuart  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSAY SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Iseri  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHELLE DAIGLE  |  Expérience générale 
Évaluation :
4

I think that prices could be lowered a little bit I have a hard time coming up with all the rent that you guys have me pay I think that the people at the chinden store is absolutely superb and the people on the phones could be a little bit better overall it's a really nice experience

Linda riley  |  Expérience générale 
Évaluation :
5

Great customer service!!! 🙂

Christy Khirmoghaddan  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delia Ustick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Bolland  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chimaine McGarrety  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann felipe  |  Premières impressions 
Évaluation :
5

Thanks Ever So Very Much Emily For Your Wonderfull Plus Business Moral Ethics Over + Beyond 👍 💯 Stars 🌟 Emily Thankyou David Gerber !!

David Gerber  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william hinshaw  |  Premières impressions 
Évaluation :
5

Everyone was very helpful. It was a great experience thanks to how well the business is run.

Diana Lund  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Stone  |  Premières impressions 
Évaluation :
5

Uhaul gave me a free storage unit with my moving truck rental which really helped me clear things out of my house as I was packing and sorting. And this unit was HIGE which was really helpful. The staff was friendly and just great. The facility was great with easy personal access via a gate clicker.

Stephanie Burkett  |  Expérience générale 
Évaluation :
5

Merci.

Vanessa Ferguson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse Mattox  |  Expérience générale 
Évaluation :
4

There was no lock as indicated

Suzanne Kronisch  |  Online Move In 
Évaluation :
5

The only issue we encountered was the narrow roadway in front of our unit. Several times while we were unloading/loading at our unit, we had to stop what we were doing to move our vehicle to let another vehicle go by. That was rather inconvenient.

David Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Kuchwara  |  Premières impressions 
Évaluation :
5

Cameron and the young lady whom I can't remember her name were both very helpful and informative. Both times I have been to the store for rentals staff have been wonderful to work with. Thank you!!!

carrie nelson  |  Premières impressions 
Évaluation :
2

No prorate when I moved out with 18 days left on monthly rental. Will not rent storage or vehicles from UHaul again.

todd mcneil  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE WARRINER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Foltc  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Beck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Alanis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim Copeland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYLE WALKER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Korsmeyer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRIE NELSON  |  Premières impressions 
Évaluation :
5

The staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......

ALfred COMADURAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Rustad  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james hotchkiss  |  Expérience générale 
Évaluation :
3

I was told there would be a lock in the unit when I opened it, but there wasn't. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I'm not upset about there being no lock, I'm upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a "it's not my problem" attitude.

Brian Tromburg  |  Online Move In 
Évaluation :
3

There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.

PATRICIA TSUNODA  |  Premières impressions 
Évaluation :
1

I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37,5 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody

Melissa Strain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Smith  |  Online Move In 
Évaluation :
5

Service is very good.

Lowell Riddle  |  Expérience générale 
Évaluation :
3

The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.

wendy Anderson  |  Expérience générale 
Évaluation :
1

First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I'm in there the employees look like they hate their job- tepid at best- and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn't have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8's. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course - it wasn't an error on our end- they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it's fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week's stay into the period. Beyond that. I called the week prior and specifically let them know when I'd be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I'm sure there's a reason that I was told that a 15' truck that I had reserved prior wasn't available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.

gage welfley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl Chandler  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Poncho Caldwell  |  Premières impressions 
Évaluation :
2

Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.

William Reimann  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Hughes  |  Expérience générale 
Évaluation :
1

I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at all

john moss  |  Expérience générale 
Évaluation :
2

I'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.

JVC Northwest  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGlLAS VIGIL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Reed  |  Expérience générale 
Évaluation :
3

The information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!

KATHLEEN Oberhelman  |  Expérience générale 
Évaluation :
3

It was very expensive, way way to high of a price⁷ for such a small unit.

Deann Davis  |  Expérience générale 
Évaluation :
5

The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.

AMY RILEY  |  Premières impressions 
Évaluation :
2

Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.

John Collins  |  Online Move In 
Évaluation :
5

I have used 3 uhaul facilities and street level ones are the best and easiest to use.

Vince Rosa  |  Expérience générale 
Évaluation :
5

These folks were super friendly and professional, and got me in and out very quickly.

Eric Hess  |  Premières impressions 
Évaluation :
5

The staff went above and beyond to help me during my crazy moving weekend!

Brittany Marriott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andy abbott  |  Expérience générale 
Évaluation :
5

My only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20 the next morning for not completing the process online.....and then I was told it is a way to get the customer "to help them" (uhaul).

lee JABBORA  |  Expérience générale 
Évaluation :
3

The instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.

Thomas Shenk  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY POTTS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Patterson  |  Premières impressions 
Évaluation :
5

Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.

Tamara Roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL ROBBINS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Masato Hisano  |  Premières impressions 
Évaluation :
4

The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.

Robert Walters  |  Online Move In 
Évaluation :
1

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

COURTNEY KAPPEL  |  Expérience générale 
Évaluation :
2

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Sierra Dorval  |  Expérience générale 
Évaluation :
5

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Carol Night Gun  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Sciarini  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devi Harper  |  Expérience générale 
Évaluation :
5

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 

JERRY KIROUAC  |  Expérience générale 
Évaluation :
4

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

Carl Bennett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY KIROUAC  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADA COUNTY Sheriff  |  Premières impressions 
Évaluation :
4

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

Carl Bennett  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barry davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie Schedin  |  Expérience générale 
Évaluation :
5

Will store stuff here again when I need to again

Shelby Sandy  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlyn Clegg  |  Expérience générale 
Évaluation :
5

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Bonnie Schedin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Mecham  |  Expérience générale 
Évaluation :
5

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Michael Turner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barton Hadder  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany Waymire  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Mcdougal  |  Expérience générale 
Évaluation :
2

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Tara Ourada  |  Expérience générale 
Évaluation :
5

The process was fast, first month is free! Great customer service and experience!

Julie Emery  |  Premières impressions 
Évaluation :
1

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Heather Ridley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silas Thomas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Sheets  |  Expérience générale 
Évaluation :
5

Thank you for the help

Jesse Wilson  |  Expérience générale 
Évaluation :
5

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

flash heating  |  Expérience générale 
Évaluation :
2

Inconsistent service

Nathan Shugart  |  Expérience générale 
Évaluation :
4

Thanks

Michael Armand  |  Expérience générale 
Évaluation :
4

All was well

Anna Gostine  |  Premières impressions 
Évaluation :
4

Good service and equipment, but waiting to get served was long. Need more employees and computers

todd mcneil  |  Premières impressions 
Évaluation :
5

I had my storage unit for over 4 years and didn't have an issue once. The few times I called, everyone was very friendly and helped.

COLLIN SENTEN  |  Expérience générale 
Évaluation :
2

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

CHRIS RYAN  |  Expérience générale 
Évaluation :
5

I will definitely come back when I need to put anything in storage again!

Janae Sisler  |  Expérience générale 
Évaluation :
5

Great people and helpful

john miranda  |  Expérience générale 
Évaluation :
4

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Robert Harris  |  Expérience générale 
Évaluation :
5

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Susan Hamblin  |  Expérience générale 
Évaluation :
5

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Trish Parr  |  Expérience générale 
Évaluation :
5

Got want I wanted..friendly..helpful..thanks ..

Curtis Porter  |  Premières impressions 
Évaluation :
2

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Kyle Moeti  |  Premières impressions 
Évaluation :
5

Thank You.

Troy Standfill  |  Expérience générale 
Évaluation :
5

Never went to the facility

Michael McCready  |  Expérience générale 
Évaluation :
5

Jennifer really took care of us. Highly recommend!

Michael Youssefpour  |  Expérience générale 
Évaluation :
1

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Kris Sargent-goldsmith  |  Expérience générale 
Évaluation :
5

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

Susan Hamblin  |  Premières impressions 
Évaluation :
5

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

sheri kenney  |  Expérience générale 
Évaluation :
5

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Sierra Miller  |  Premières impressions 
Évaluation :
5

Terrific Service

Mike Fragoza  |  Premières impressions 
Évaluation :
3

Delivery service was excellent

Duane Stewart  |  Expérience générale 
Évaluation :
5

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Lewis & Marijane Board/Schafer  |  Expérience générale 
Évaluation :
5

Awesome customer service!

Tracy Fish  |  Expérience générale 
Évaluation :
5

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

RODNEY CHASE  |  Premières impressions 
Évaluation :
5

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

STEPHANIE HILLIUS  |  Expérience générale 
Évaluation :
5

Quick service!

Stephanie Hoover  |  Expérience générale 
Évaluation :
1

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

Susan Cook  |  Réservation 
Évaluation :
5

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

terry stoltz  |  Expérience générale 
Évaluation :
4

Everyone I encountered was very nice and willing to help with whatever i needed.

Melissa Barlow  |  Expérience générale 
Évaluation :
5

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Scott Bowman  |  Expérience générale 
Évaluation :
2

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

Barbra nihart  |  Expérience générale 
Évaluation :
5

Crystal or krystal was great

GREG HAYES  |  Expérience générale 
Évaluation :
4

service was good, Ryan was very helpful

Ronald ulman  |  Expérience générale 
Évaluation :
5

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

Glenn Lyons  |  Expérience générale 
Évaluation :
5

A+++

JOEL BADILLO  |  Expérience générale 
Évaluation :
2

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

Seth Greiner  |  Expérience générale 
Évaluation :
5

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

reuben baker  |  Expérience générale 
Évaluation :
4

Safe and secure.

Torene Bonner  |  Expérience générale 
Évaluation :
4

Employees were friendly and helpful.

Liz Croy  |  Expérience générale 
Évaluation :
5

great place to store

mike murphy  |  Expérience générale 
Évaluation :
1

I will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.

KELSA NORTHRUP  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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