Customer Reviews for U-Haul Moving & Storage of Garner

Évaluation :

5

Awesome experience! Staff members were extremely professional and kind and courteous. Great job

Évaluation :

5

Maybe hire some more staff. It got really busy for one person to handle everything.

Évaluation :

3

Needs better customer service!

Évaluation :

3

Homeless person was sleeping in the truck that I was renting and said that they were charging his/her phone

Évaluation :

3

Nothing service was great

Évaluation :

5

I thought the truck would have my rented equipment inside of the already but I had to load it myself

Évaluation :

5

The Manager who assisted me was wonderful and the technician that returned the equipment was fantastic. This location should train other uhaul employees

Évaluation :

5

Nothing I just wanna thank Lashay for everything she did for me. I would definitely recommend people .

Évaluation :

5

Precious and her Team were outstanding!!!!!

Évaluation :

4

The staff behind the desk and outside were very nice. Kind of in an old school way. Robbie remembered my husband from the last time we rented a trailer. I don't rent often, so I would not know what to improve, except it's a bit tight getting around the parking lot and no room for customer parking close to the door and I think that is due to the amount of inventory on the lot. It takes up everything and down the street. You certainly don't want for anything at this location.

Évaluation :

5

Excellent customer service!!! Shay is awesome! She definitely is the definition of THE BEST CUSTOMER SERVICE!

Évaluation :

5

Associate was nice and pleasant and was very knowledgeable.

Évaluation :

5

The staff and manager were very professional, helpful, friendly, and did everything possible to ensure our needs were met. This location was far more professional and competent than the location in Bremerton, WA.

Évaluation :

2

Pricing not explained. Dropped off and more then was told.

Évaluation :

1

The alignment was off for the truck which we didn't notice until it was fully packed and we were on the freeway. The truck pulled to the right the right so much that I had to turn the wheel to 11 o'clock to go straight. Also, every bump resulted in cruise control turning off and the traction control loss light turned on and the ABS light and sometimes the a check brake system light which required us to pull off, turn the truck off, wait, then finally turn the truck back on and drive a few minutes for the lights to go off and we were able to finally use cruise control again. This happened at least 10 times and would have been more if I didn't care stopping a million more times. Driving over 2500 miles without cruise control most of the way sucks and the safety of the vehicle is questionable at best, especially with the brake messages and traction control loss signals. Not only did this vehicle have mechanical and electrical issues, the driver side cup holder no longer holds cups because of a broken spring and we found out by a drink falling and spilling all over my feet. It would have been more worth it to pay someone else to move it than deal with the issues in this rental. I feel like someone did not do their due diligence to ensure the vehicle was well maintained.

Évaluation :

5

Moving can be very stressful and I imagine so many people that utilize uhaul services can be difficult customers because of that. I was having a really hard day when I got my uhaul and Shay at the Garner location uhaul was so kind and empathetic to me. I really appreciated her help but moreso really appreciated her for the way she treats people she interacts with.

Évaluation :

5

Estoy muy agradecido a la chica que me ayudó, a pesar de no saber inglés, hizo todo lo posible para explicarme todo usando el traductor♥️

Évaluation :

5

Garner location was excellent but both Jacksonville locations was terrible horrible services.

Évaluation :

1

Unit to small. Unable to move in

Évaluation :

1

I had my unit for 6 months and I paid after the 16th of the month SEVERAL times. On 2/16, I went to clean out the unit and remove the rest of my belongings, and they were missing and the unit was cleaned out. I went to the office and they swore that they didn't enter my unit. Immediately after leaving the property, I received a receipt for a "lock cut fee" and a "clean out " fee. Although they told me , they never entered my unit. So they illegally entered my unit, removed my belongings ( which was work equipment that belonged to the State and I am now financially responsible for.) I always dreaded coming into this location because everyone there is extremely unprofessional and made me feel as if I was bothering them AT THEIR JOB. On top of all that, my U-Haul account has been completely wiped. I went to retrieve my receipts to show my payments after the 16th, and I was not able to locate anything. I have reported all of this to corporate and I just hope that they are not as crooked as this location and something is done about this.

Évaluation :

2

Customer service was not the best after spending money to use your service had to spend more money and to be charged for using a dolly was very ridiculous. Everything was a charge and was so unreasonable.. I assure you that this will be the last time I will use this service

Évaluation :

1

WS charged for a month after I cleaned out the unit & informed the staff I was out the evening before my billing cycle was to start. Feb 7th. It's impossible to go up there and complain because you have to wait 45 minutes to talk to someone who just takes your phone number because your people are understaffed. It was not a good experience.

Évaluation :

5

Friendly, quick and professional!

Évaluation :

3

The staff were rude. My storage was supposed to come with a lock, but when I arrived there was no lock in the storage. The storage itself was fine. There was something spilled in the back corner but other than that it was good. The move out process was simply and quick.

Évaluation :

3

I spent almost 2 hours at Uhaul because no one knew how to fix a reservation for a UBox. The staff at facility tried and could not do it. They called UBox who could not do it and said call Traffic. We called Traffic they couldn't do it and said call UBox. The problem started when reservation was made it was made incorrectly and so screwed up it was unable to be fixed. Very frustrating for me and the employees that no one who is supposed to help is capable of helping.

Évaluation :

4

Precious was very informative as well as helping with a smooth move out process. Amber was also very helpful through the process. The customer service I received was great!

Évaluation :

5

The manager was very nice and helpful

Évaluation :

5

I enjoyed working with staff while my vehicle was stored at this facility 2018-2023. With only a couple of instances that the gate did not operate properly, I was very happy with the service. No instances of brake-ins or damage to my property at all. I would have appreciated a fresh level of gravel on the lot because some areas are uneven and standing water when it rains.

Évaluation :

5

The storage is absolutely neat & easy to access! I love all of the instructions being placed at the site concerning arming & disarming your room. Safety is definitely ensured here! Only complaint is that I did not receive the free lock that was supposed to come with my unit, but luckily I had a spare.

Évaluation :

5

I will always use U-Haul whenever I moved

Évaluation :

2

We found droppings of rodentsin our chester drawers. We also saw ants and spider webs in storage. Installation was falling from top of ceiling. The storage was never exterminated from May2013 to December 2013 while rented.

Évaluation :

2

I was overcharge.

Évaluation :

4

The facility itself was well maintained but severely understaffed. Each time I needed an associate my wait was at least 15 to 20 minutes just to speak to someone.

Évaluation :

4

The young man initially was skeptical of the task because he never performed it. We all encouraged him to try and he did awesome. Successfully changed over the RV rental site from one customer to another.

Évaluation :

5

Shae (sp?) Is a complete Rockstar. She is kind, and so helpful on a day I was particularly stressed. She showed humanity and grace and is honestly a huge asset to this location. The lady who was by the climate control building (green car) also super helpful and kind. I really appreciate both of them for their help.

Évaluation :

5

Very clean,nice, although the alarm is loud that's very good the bathroom is very, very, very clean.

Évaluation :

5

Precious and Shay are the real reasons I would return to Garner UHaul!!! Awesome, sweet, kind and professional. Facility is Top- Notch all the way around! Made my move ((as difficult as moves can be)) the best it could have been! THANKS garner UHaul team. Sincerest, Chris Ward

Évaluation :

1

If I can give this specific location a zero stars, I most certainly would do that! I didn't have issues until after the fact, of returning Uhaul truck, and returning keys. Long story short, I returned my Uhaul truck and keys to a lady name SHAY at the front. After doing so, I kept getting notifications from my bank stating Uhaul is trying to take money out for the storage I had. MIND YOU: keys for storage unit was returned same day the Uhaul truck was returned. Keys were returned to SHAY personally. (all the cameras in the store is my witness) I kept contacting them about this issue and PRECIOUS, which is suppose to be the store "manager" seem to not comprehend with what I was telling her. Spoke with SHAY over the phone about this matter, and I was disrespectfully hung up on. She really act like she couldn't hear me over the phone. Pulling up to the store was the next best thing since nobody can comprehend, and clearly didn't understand my English lol. Pulled up and SHAY was present (on the phone at that) waited patiently for her to get off, told her my issue for the 500th time, and she stated that she was getting her manager to handle it. Now you're getting your manager to handle it but yet, I'm still getting emails from Uhaul as if the storage unit was not paid. Yeah ok. She mentioned that she was going to take the card on file off autopay. That should've BEEN done the moment we returned those keys to you. Till this day, I'm still getting emails as if I didn't return the keys in hand to SHAY & it's been 2 months. I will definitely be avoiding this specific store and would recommend anybody else too also. Should have listened to the other bad reviews they have. All in all, the manager isn't managing, and the other associates are unprofessional (Shay) and just give ghetto. ZERO STARS!

Évaluation :

1

The one and only absolute person that was the most helpful & informative was Precious. Everyone's attitude is terrible. They all have different information (some of it made up). They need to be trained in customer service. I've been dealing with the nonsense at this location for over a year. Precious, keep standing out & keep up the good work!

Évaluation :

1

Staff Is Very unprofessional & rude disrespectful and always got a smart comment.

Évaluation :

5

The staff was courteous. And, the facility was very clean. 100 % satisfied.

Évaluation :

5

Merci

Évaluation :

1

Manager was awfully RUDE, the store seems cluttered and there were mice in the unit. I would NOT RECOMMEND ANYONE!!!

Évaluation :

5

Great! Precious CSR was very friendly and worked with me to make the checkin clear, simple and easy. AA++

Évaluation :

5

The staff at this location is absolutely one of the friendliest had most helpful people I have had the pleasure to work with.

Évaluation :

5

Precious is amazing!!!!

Évaluation :

4

You need bigger carts and a lot more of them.

Évaluation :

5

The lady’s where very professional

Évaluation :

2

The lady at the front desk was extremely rude and unprofessional.

Évaluation :

5

Great staff and facilities! Thanks.

Évaluation :

1

Between renting a truck through U-Haul and being stuck on the side of the road for over 2 hours. Then to arriving at the storage facility being told nasty there was no room for us and we could not leave the auto transport there even though on my contact it stated that. Then to finding out we had 2 storage units at the end when we crammed everything in one unit. We had broken dishes as well as being overcharged. It has been a disaster using U-Haul and the U-Haul on Mechanical Blvd in Garner was the worst. The employees were rude nasty did not communicate for nothing. So I would never recommend U-Haul to anyone. We were very disappointed we did a big move coming from NJ to NC and it was an issue from start to finish. Even after I checked out of the storage unit they still tried to charge my card for August payment when we moved out in July. It is awful.

Évaluation :

5

Thanks Precious!

Évaluation :

5

Awesome staff & great customer service!!!

Évaluation :

5

I wish the cost was lower, as there are other storage options in Garner for half the cost and I know they may not be as nice, but for boat storage I just need secure over nice. The gm has been fantastic to work with.

Évaluation :

5

Tiesha handled our storage move in and trailer drop off. She was extremely friendly and helpful. She was also very calm even though she was under pressure. She is a great asset to the UHaul family.

Évaluation :

5

Great customer service employees here are very helpful and do an excellent job. I was let down with my movers and the lady on reception helped me find a replacement which was easy feat. Thanks to you all.

Évaluation :

2

I tried canceling three time over the phone at the beginning of July and twice by email and I was still charged. No one replied to my emails and I had to provide my own lock.

Évaluation :

5

Staff is well trained, the manager is awesome and customer service is way beyond my expectations. I will not hesitate to recommend this location to anyone, thanks.

Évaluation :

2

Staffing was too lean never enough people working.I tried several times to get a propane refill on my Class A but never could

Évaluation :

3

It take to long, check in and out, one boy is very slow there.

Évaluation :

5

They were very helpful. They're always busy there! But took good care of me and my storage needs. Thank you! I would highly recommend this location.

Évaluation :

5

Very helpful staff very clean facility great experience!

Évaluation :

2

Your staff is very rude and unprofessional

Évaluation :

5

Due to the number of customers it took quite awhile for service but service was good eventually.

Évaluation :

2

My unit was moved to another with out my knowledge, things were missing from my unit .. then they charged me an extra $100 to remove a couch from the green area when it says we can share things we don't want there . They also took extra money from our uhaul rental.

Évaluation :

3

I received a call today about a unit being drilled off which was strange. One I have a key . Two..they have a key and cameras... Half of my unit was damaged due to water...precouis was great to work with in this manner. the least they could have done was investigate before calling me. I hope they have gotten down ti the issue.

Évaluation :

1

The staff at this location was awful nasty, rude. There were no signs on the sliding doors to self storage saying the sliding door closes at 5. We moved from New Jersey and got down late because U-Haul had us stuck on the side of the road for 2,5 hours got to the storage u it late. I called the after hours number and the girl that answered was rude and nasty and said do what you have to do. Did not have any compassion or show any customer service. The entire U-Haul experience has been a nightmare from start to finish. I don't even want to leave my stuff in self storage.

Évaluation :

2

I rented one 13X15 unit but was given two smaller units that had small doors. There wasn't enough room for all of my stuff that fit perfectly in the unit I rented in Boone with room to spare so clearly the two small rooms do not equal 13x15. The worst thing about the move-in though was the fact that you only have three very small carts for the whole facility for people to use when there were a lot of people trying to move in that day. What should have taken us an hour and a half to unload took all day because we had to wait for one of those carts. You need to provide large carts (3'x6') and a lot of them. You need at least 20 to 30 carts for that size facility. Do better U-Haul! We know you can afford to buy and provide those carts! Also, deal with the humidity in that facility. I would not call that climate controlled when I have to worry about my stuff getting wet and growing mold in that humidity. I will wait until after I move out to post my Google Guide review. I want to see the condition of my stuff first and see if the humidity does damage anything.

Évaluation :

3

The only instructions I received was "here is your PIN number enter it and you can access your unit". It did not tell me there was a different location for the climate controlled units. Once I finally found it, there were three keypads and no signage saying you have to sign into a specific one first before entering your PIN into a secondary pin pad.

Évaluation :

4

The move out was not convenient, you had only one flat bed cart available, went on all floors looking for carts to use none founded! We waited two hours on that one cart but had to do something else the person was still using it to move out. We spent 5 hrs moving out of 1028 on 5-21-23. The move out was not good !!

Évaluation :

5

The staff was very accommodating and knowledgeable. Very friendly and safe environment

Évaluation :

5

We ran into Shay when we arrived. She was a great help and very friendly.

Évaluation :

4

The staff was very helpful.

Évaluation :

5

The Supervisor (Precious) was helpful and kind in making sure I got the correct storage unit size for my move. The other staff was also very friendly and helpful even through a very busy day that they had as they worked to serve each customer in line with great hospitality. One of the staff was so kind to walk out my bundle of large boxes to my car after I was serviced at the counter by Precious. I would recommend this location to anyone. Thanks Uhual Staff @ 1702 Mechanical Blvd (Garner, NC) - From: Tameika Wilson-Harris

Évaluation :

3

One truck (2129) was very low on fuel but contract showed 1/4 tank

Évaluation :

5

Jay did an excellent job and is very professional.

Évaluation :

5

This is the second time in 2 weeks we have had to rent a truck from this location. The customer service was outstanding! CJ was on the ball! They were very busy and assisted everyone within a timely manner. Great experience all around!

Évaluation :

5

Customer satisfaction is guaranteed at this location. Manager, assistant manager, and all staffs were very professional and friendly. This location is highly recommended for all your needs. Staffs, you are doing all the right things. Well done!!!

Évaluation :

4

Seemed understaffed when we arrived but they were helpful when they got to us.

Évaluation :

4

Make sure the representative does accurate reading of gas when renting out your trucks. I got charged $28 for gas because the young man said that I did not bring it back on what it was on when rented which was incorrect. . I took a photo of the gas reading at time of rental and currently have the photo although I didn't think about it at the time. I totally disagree with the charge and will dispute it with headquarters.

Évaluation :

5

Trailer was good the woman that helped me was very good.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Mice ate the ceiling and my items and the Manager Precious was notified several times but never did anything.

Évaluation :

4

Although, I know you only provide a system platform for the moving helper companies, worker SAFETY is paramount. It is critical that the company ensures workers have the proper Personal Protective Equipment (PPE) when lifting items, i.e. steel toe shoes, back brace when required.... (Crocs do not provide the necessary foot protection if an item were to be dropped). Several hours late (We Haul Movers). Would not use them again or recommend them to others.

Évaluation :

4

No comments

Évaluation :

1

It makes no sense how yall over charge people at all. No I would not recommend. And yall don't pay attention to your customers at all

Évaluation :

5

Was great

Évaluation :

5

Keep the current staff you have. I used to use this location and stopped because the staff were not customer friendly. All aspects of my rental were great!

Évaluation :

3

I called this location for a trailer hitch install, because I have had one installed here before. I called on March 2, 2023, hitch was a special order and would take 7-10 days for it to be delivered. The installation date was set for March 20th at 7:00am. Was told they couldn't install the wire harness because they didn't have anyone trained to do that. Was told the hitch and install of hitch would be $184,95 and was sent a receipt confirming this. On March 20th, I arrived at 7:00am at this location, only to be told by the same person I talked to when I ordered the hitch, that they haven't had a trailer hitch installer since May of last year. Not sure why I was lied to about this!, They did have my hitch, so I did purchase it! I called a different U Haul location, and they were able to install it yesterday, and was over all pleased that it was! While waiting for the hitch to be installed, I saw a text, sent at 7:07 ( while I was at the location where there are no installers for hitches) that my trailer hitch install was scheduled for 8:30! Please tell this location, to tell people upfront, that they do not have anyone who can install a trailer hitch, or find someone who can install trailer hitches! I've been going to this location for almost 30 years, but not sure if I will continue going back! Overall, I'm happy I got my trailer hitch installed, I just cost me several hours do do so, where I had other things planned to do that I had to postpone.

Évaluation :

5

This was not my original drop. The text sent me to a place that didn't exist. I called a place 1 mile from where I was and there were rude and refused to accept it. I I found another place and stopped. Same thing, rude and refused to accept. luckily found the store where I ended up dropping after driving around for 20 minutes.

Évaluation :

5

Super staff and excellent storage. Je les recommande fortement. 

Évaluation :

1

Only one person checking people in. Took 45 minutes to get my tow dolly which then had defective lighting!

Évaluation :

5

Jay was amazing and he was very patient and helpful.

Évaluation :

5

Great service and representative assistance

Évaluation :

5

Very pleased

Évaluation :

5

I come here all the time for my moving needs Javion McMullen Was professional & helped me with my truck rental & made the process easy

Évaluation :

3

There. Was one attendant that was not willing to go out and assist me and another customer in finding the correct truck. Poor customer service. Although there was one guy that did assist the other rudely advised us two customers to read the truck.

Évaluation :

5

Solid crew at this location, very efficient and friendly, thank you.

Évaluation :

5

Awesome, will always do business with uhaul and will always recommend you.

Évaluation :

5

I've rented from here several times. I've always had great customer service. The manager and staff have always been very helpful. The only recommendation I can think of for improvement adding a military discount. Or adding a multiple rental discount program perhaps.

Évaluation :

5

No need to they was on hand great job that was on duty today March 8

Évaluation :

1

Got charged $25 for a cleaning fee even though the truck was clean. Just moved furniture and had the truck back the same day. No dirt, dog hair etc. still charged for the cleaning fee

Évaluation :

4

Have more people working. The young lady stayed poised and courteous even though the line was very long and she was the only one working.

Évaluation :

5

Just continue to provide the excellent customer service we received and your next customer will be as pleased as we are with our recent experience. U-ALL will definitely see us again!

Évaluation :

3

Wait time

Évaluation :

5

Have used this location in the past

Évaluation :

5

Very kind and helpful!

Évaluation :

5

Nothing. The lady at the desk was very nice and patient. She deserves a special recognition because not everyone has great customer service naturally.

Évaluation :

5

Easy move in and out. Safe area and the staff was so friendly! Merci

Évaluation :

3

The building could definitely use some aesthetic upgrades, but the staff was wonderful to work with. They were knowledgeable and helpful with all of our questions.

Évaluation :

5

Everything went very smooth. Customer Service rep was very professional and courteous.

Évaluation :

2

Rented a 5x8 trailer last weekend. Trailer came unhitched within 1/4 mile of U-Haul. Your tech did not tighten the hitch enough, at all. If I wasn't late to an event, I would have called the store, i was lucky that I took the side street away from U-Haul, otherwise there would have been an accident. Lucky the chains held. We will not be doing any more business with this location, due to this carelessness.

Évaluation :

1

So I've rented from U-Haul a couple of times. I've had decent experiences I guess. This last time I picked up a 26 ft box truck and I noticed there was a very small amount of gravel and I guess just stuff that your shoe may pick up from outside, on the inside by where the driver and passenger side are, I also noticed a few leaves in the back when I did my walk around check and was checking the inside of the back. I didn't think that stuff was a huge deal but I guess I was wrong, I brought the truck back exactly how I got it. Next thing you know I'm being charged for those things. No one else and no items were put in the passenger side. I do not know why I was charged a cleaning fee. I figured that the amount of "debris" was so small that I didn't have to dispute anything when I did my walk around. I was wrong and charged a cleaning fee. Not happy at all with the interaction with the workers at this location but it's fine, I will not be using U-Haul again.

Évaluation :

4

The truck was in bad shape. It needed- Struts Tie rods ball joints Exhaust Manifold- passenger side How could you guys even release this to the public with these issues? I got a glorious 4mpg with this truck- empty. 150 miles driven and $60 in gas.

Évaluation :

1

4 days of having my things in storage I got robbed I know it was the workers there because I found cleaning material from the facility in my unit there was rats and mice all in my boxes dead and in my clothes there were no cameras and it's not well lit at all my things have mold on them this was the worst facility I ever used

Évaluation :

2

The gm was very rude & there was a homeless man living in the units. My sister had a altercation with him

Évaluation :

5

The service has always been great. Precious and Rachel are Awesome, and very nice. We have 3 units and are always renting box trucks. They get the job Done.

Évaluation :

5

Staff was great

Évaluation :

5

The lock was in the unit. Easy to get in and out of the unit. Location is clean. Outside unit

Évaluation :

5

Precious and Racheal do a wonderful job with closing out the unit and sending final receipt. Locks are in the unit when you do Self check in online. I love the easiness.

Évaluation :

1

Most employees were great. HOWEVER !!!!! Precious the supposed manager was unpleasant, unprofessional and obviously had a chip on her shoulder when it came to men…. Maybe even white men???? I was treated like a criminal and denied service because I used a swear word. I have been a client of uhaul for years and have an account she could have accessed I HAVE a storage unit at that faculty…. I drove equipment across this country to get to that facility and even so She chose to go with the " empowered employee" stance. I will never use uhaul again and will be sharing my story and recommendations to look elsewhere with everyone I meet I had never felt more " racism"directed at me than I did yesterday.

Évaluation :

5

Very good staff and the premise’s were Secure and safe👍👍

Évaluation :

5

All staff were very helpful both checking in and out. The lady that checked my storage unit as we checked out even found the metal bed rails that kind of blended into the frame of the room and I didn't see them. Thank goodness for her. Checked me out of contract without even having to go in office. She was cleaning at the time we got done emptying the unit. I asked her what I needed to do and she took care of it right then and there. Great service.

Évaluation :

5

Thank you for storage and the time we used this unit was greatly appreciated. Phillip, Barbara and Charisse

Évaluation :

5

Thanks

Évaluation :

5

Precious was amazing. Helped me get into the faculty every step of the way.

Évaluation :

3

It was tough when the elevator went down, but it seems like it's safe

Évaluation :

5

Excelent customer focus. From all the employees i spoke with

Évaluation :

5

The Manager and the staff who rent the vehicles are OUTSTANDING and EXTREMELY PROFESSIONAL, THE BEST!!!!!!

Évaluation :

5

Easy move in and great customer service! Thank you for making this move in an easy process!

Évaluation :

5

The staff was helpful and very thorough. The staff walked me through the process quickly and answered all of my questions. The manager and assistant manager were awesome ladies!

Évaluation :

4

Overall experience was great! Check out service was a little slow. I was left standing for 5 minutes while clerk and Mgr discussed problem. It would have made more since for Mgr to deal w customer on the phone and clerk to take care of customers standing in line

Évaluation :

2

The staff at the time of during business was not knowledgeable of what too do and was not professional but the staff now is very professional and help me solve the issue

Évaluation :

4

Access should be 24 hours per day. I could not have everything done by 10 pm and this was after renting 2 trucks as well.

Évaluation :

5

Every time I had any concern or issue it was handled promptly by staff. My things have been there for over a year. The facility is clean, safe and sound.

Évaluation :

5

Excellent service

Évaluation :

5

Good and excellent service

Évaluation :

5

Only issue there were no dollys to transport your things to your storage for inside use

Évaluation :

2

There were roaches, and staff had a "what's available is out there" mentality. I hope this improves.

Évaluation :

5

Always a great experience.

Évaluation :

1

Definitely would not recommend this facility to anyone. They charge your card without your permission AFTER you have moved out and then state they are just a low customer service rep and don't know how to process a refund. Total fraud!!!

Évaluation :

5

The staff was professional and courteous.

Évaluation :

2

The reason why I grade it the way I did it was clean but it wasn't clean look clean on the outside but on the inside I had so many dangling roaches and my stuff I did not have any roaches before I put my things in there but I came home with a whole bunch of them and I'm really upset about it and not only that I'm allergic to them I'm breaking out and hives

Évaluation :

2

Confusion about the unit my deceased Mother's item were stored. Mix up in the unit numbers. Called on vacation with request to come in and identify correct unit. Just didn't feel like there were checks and balances on the company's part to prevent this from happening.

Évaluation :

3

great staff, nice facility, would rate 5 stars if there were carts available in the indoor facility. On move in and move out there was only one cart in the building and staff couldn't provide another. It was already in use when we moved out so we didn't have any cart to work with. Staff told us "there are three carts" but if that's true then two are locked into other units. This made the experience terrible due to needing to take many trips where a simple flat cart would have taken only a few.

Évaluation :

1

Worst place ever very dirty had to bomb for roaches the worker were so lazy i would nt recommend this place to know one matter fact needs to be closed down. I dont think i will even do business with uhaul the worst experience i ever had.

Évaluation :

2

I am receiving texts from you. I Never ordered anything from you this year.

Évaluation :

5

Personal amable y experimentado prestando un buen servicio

Évaluation :

1

Do not make a reservation on line for a storage unit and expect them to have one when you arrive. I reserved weeks in advance. We arrived after a very long day of packing and driving. On arrival they told us they did not have a storage unit as stated on my reservation email. Two different employees claimed that a reservation does not mean they will have a unit when you show up. We walk into the facility to look at the small closet they have available and see other large units empty and ready for rent. And they closed for the day. A refund was provided. That was very helpful... Cost us an additional night in a hotel and another storage agreement at Life Storage. 3302 Petty Rd, Durham, NC 27707

Évaluation :

2

Large portion of vehicles being stored extremely run down. Few spots had more equipment than would fit resulting in unsafe and in the way overhang. Vehicles just parked in driving lanes rather than actual spots almost like an overflow lot. Electrical outlet would trip the GFCI constantly making it unusable. For over 1/2 our rental period the keyless fob was unavailable. Needed to pay extra for 24 hour access even though it's listed as included in sinage. Monthly fee has increased twice in 1,5 years with no added benefits. Overall, this location has been poorly managed and I've been trying to find another place to store my RV almost since I moved in. I'm paying much more for a different site but it's got reliable 30 AMP electric, the spaces are properly divided and they keep up on overhang and make sure access in and out is guaranteed. Gates access is also 24 hr included.

Évaluation :

4

I thought everything went well, until I wasn't able to use the 24hr Svc, due to non comm on the staff part. Left out that bit of info. Went after hours to obtain access and was denied. So I lost time and money due to over mileage. Was charged for over mileage. Due to being denied access. I did inquire at checkout , was told nothing could be done. I thanked them for their service and left.

Évaluation :

1

On 8/13/22 i came into the Garner store on Mechanical blvd., the individual who greeted me was very nice and was able to assist in renting 3 10x15 storage buildings after roughly an hour i checked out @ 10:29am thinking i had 3 10x15 storage areas, at 5:51pm on 8/13/22 i received a message stating that i needed to call the Garner location, i returned the call and was informed that the individual that helped me earlier made a mistake and i no longer had 3 storage areas but only had one, i asked the individual on the phone if she could hold the other 2 10x15 storage sheds until i could get their the morning of 8/16/22 to resolve, i was informed that they could not do this, I then asked to be transferred to a manager, the assistant manager got on the phone and proceeded to tell me that the individual who assisted me was wrong and that the other two buildings i rented were already rented out and that they were not even 10x15, I was also told by this individual that they had only been in their position a couple weeks and that they all needed more training... Question i have for all at U-haul is how do i have paperwork showing 3 10x15 storage units, why was i not shown these units like i have always been in the past with U-haul, if a U-haul employee makes an error how and why does this then become a paying customers problem, I must say i am very disappointed in how the error was handled.

Évaluation :

1

On 8/13/22 i came into the Garner store on Mechanical blvd., the individual who greeted me was very nice and was able to assist in renting 3 10x15 storage buildings after roughly an hour i checked out @ 10:29am thinking i had 3 10x15 storage areas, at 5:51pm on 8/13/22 i received a message stating that i needed to call the Garner location, i returned the call and was informed that the individual that helped me earlier made a mistake and i no longer had 3 storage areas but only had one, i asked the individual on the phone if she could hold the other 2 10x15 storage sheds until i could get their the morning of 8/16/22 to resolve, i was informed that they could not do this, I then asked to be transferred to a manager, the assistant manager got on the phone and proceeded to tell me that the individual who assisted me was wrong and that the other two buildings i rented were already rented out and that they were not even 10x15, I was also told by this individual that they had only been in their position a couple weeks and that they all needed more training... Question i have for all at U-haul is how do i have paperwork showing 3 10x15 storage units, why was i not shown these units like i have always been in the past with U-haul, if a U-haul employee makes an error how and why does this then become a paying customers problem, I must say i am very disappointed in how the error was handled.

Évaluation :

4

Only issues was getting the card to work. After several trips back to the front desk, I decided to go with the code. That worked much better.

Évaluation :

5

Excelente servicio en general

Évaluation :

5

Great customer service from the staff.

Évaluation :

5

Everyone was so helpful. And every professional

Évaluation :

2

The only reason this U-Haul location is still profiting is because of demand. This specific location is under poor management, turnover is crazy here, and NOT ONE employee likes their job. The manager intentionally disconnected the phone (hung up on me) after calling me at 6 am and I told her I didn't know where the rental key was. (My husband did the drop off). I stored my items here for quite some time and every time I came in it seemed like every employee was so unhappy to be there. Some were even just as rude as the manager. I would not recommend this location at all. The only reason that I did rent with them is because of the size unit available and convenience of proximity.

Évaluation :

1

I reserved a unit a month in advance outside ground level I got there they gave away my reservation they put me on the second floor inside the building and charge me more not happy at all. So now when my first payment is due the lady left a note. to see if they will deduct that $20 fee I doubt it though so I lose

Évaluation :

5

Great job to the staff, working as a team.

Évaluation :

4

Jasmine was nice and helpful.

Évaluation :

5

I love the dollies, carts, and re-use center located in the storage facility.

Évaluation :

4

I was given 2 small units instead of 1 larger I had signed up for. When I got the email w the 2 different unit numbers I thought I had duplicated my order somwhow.

Évaluation :

1

The staff has been friendly in the past, but I've had SO MANY small issues that seem like mountains to correct on the business's end. First I was assigned a unit that was already in use. That took 30-45 minutes to sort out and correct. I asked and was told more than 3 times that there would be a lock in the unit. (Both times I was assigned a unit.) When I finally accessed my correct and available unit, there was NO LOCK. Now I have been on hold for almost 20 minutes, waiting to confirm that a lock will be readily available for me today, 2 days after my reservation start date. To add insult to injury, I received this link to "Rate us please!" before I had been helped/while still on hold. The lady that finally answered was rude and unhelpful.

Évaluation :

5

The staff was AWESOME very friendly. I love it there it's a little high but a beautiful place and I feel safe with my things there.

Évaluation :

1

I AM NOT MOVING OUT - - Within 3 days of moving In in December '21, I have been continually receiving emails and phone calls asking if I'm still using the unit, and that continued for the first 2 weeks until I yelled and screamed...now 3 months later it has started again, saying "sorry to see you go" - - WHAT??? I am still using this unit and you are taking $$$ automatically from my CC Company. I can never get a straight answer from anyone as to why this keeps happening. I'm told that the person sending the emails "cannot be found" and no one at the Garner Facility EVER answers the phone. Even this comment, right next to it says that I am "moving out". Again, I am NOT moving out so please stop making me crazy. I have visited this unit weekly to add more items, and when I go this week to find my unit empty - - we will be going to court, as I have every month of paid receipts. Also - - clean up the Roach problem - please.

Évaluation :

5

Unfortunately, I cannot recall the name of the young lady in the office who helped me with the move in (maybe Ariana???). She was EXTREMELY helpful and patient and made what was a very stressful and tiring day for me go as smooth as possible. She represented your facility and U-HAUL Co. extremely well! I am hopeful you can determine who this employee is specifically and again extend my thanks and appreciation for her help!

Évaluation :

5

This is one of the best service I have received. Grateful to have this opportunity to use this service.

Évaluation :

2

was assigned a storeroom on second floor of a rather large building. The room was in the opposite corner from the single entrance. Much too far away from entrance and single elevator that had to be shared with other tenants. Whose brilliant idea was it to put a 10 by 15 on the second floor hundreds of feet from elevator?!There were several people using the elevator. it would have taken us hours to unload, wait for elevator and get to unit and unload. The elevator cannot be locked out so we would have to load and unload one small cart at a time. Extremely poor design and planning on U hauls part. We abandoned the unit and went to a place with drive up access and had to pay. Free month was worthless.

Évaluation :

4

Our storage unit had insulation hanging down from the ceiling and looked like crap. It would have been best if an inspection had been done prior to our move in to fix this issue

Évaluation :

2

Door code didn't work. Others were complaining too. We wanted a drive up space but none available. We were given a second floor space much too far to move our stuff and this rather large building has only one elevator that would have to be shared or have to wait on it . No way to lock it out to load or unload. . Indoor storage gets an D- from us. We didn't use the free month and went to a place where they had drive up and gladly paid.

Évaluation :

4

Shaquana (Front Desk) was very rude and unprofessional. She commented, "First of all... we have a million customers..." Her attitude was very unbecoming of the stellar U-Haul customer service I've become accustomed to, as a 15+ year patron. However , Jasmine (GM) was nicer, more professional, and accommodating.

Évaluation :

3

I would recommend the storage facility but not the truck rental. I rented a truck 2 times once they didn't have the truck I reserved & the 2nd time they charged me for a 2 day rental & I only rented the truck for 1 still waiting for my refund 12 days later they said another 7 days for my refund. I would go out if my way not to rent a truck from here

Évaluation :

3

Rented a covered outside storage spot,got confirmation notice, arrived to park my trailer and there was a non moveable car in my spot. All other spots were full, had to park along the drive with no cover.they told me they were going to have the car towed, never happened. Came and got my trailer 1 week early went in and told them I was picking it up and that I was done with my rental. Just recently received a letter stating that I was late on making my payment for the next month and if I did not pay,with a late fee, that it would be sent to collections! Called uhaul explained the situation and she told me it would be canceled and she would send me a email confirming the cancelation. Have not received a email as of yet! By the way I told them when I reserved the spot it was only for 1 month.

Évaluation :

4

The lady that we encountered with was very pleasant, professional and friendly enough to have a family member also rent a unit as well. I believe this lady's name was Ms.. Yasmin very good and friendly experience. Will recommend.

Évaluation :

5

Everything was just as promised. Easy in and easy out. Merci.

Évaluation :

5

Service and Help Awesome people 😀 👏 ThankU Sincerely J J Washington Sr

Évaluation :

1

I have bought four units at this facility. I just checked out of two of them due to i was able to condense my items into the remaining two to save some money. When i was checking out i was informed and noticed a complete change in attitude and management was taking place so it looks like things are moving in the right direction. However, this wasnt the case when i moved in around October of 2021. I was told things were really bad by the new personal, due to management issues and i understand things can be hectic but i believe there is a common ground that all personnel should be expected to adhere too in the absence of a General Manager. What i witnessed and went through should not happen anywhere. Im a returning customer with U Haul and every place seems to be the same and i can count on how things are ran and up till this facility things have been spot on. At first i thought it might of been an associated storage using the uhaul name and having "their own way of doing things" but no this was a full blown Uhaul store. From reserving to actually paying for my unit ahead of time so i knew it was there for me as i was making a long distance move in a 26ft truck i needed everything to work in my favor and expected it after dealing with uhaul before. After driving long hours I walked in and they said my unit wasnt available. Which i thought was odd since they said they "put eyes on it" not only did we reserve the unit weeks ago we paided for it to be there to permanently lock the storage as we knew availability was limited.. after and hour of waiting and witnessing how lazy everyone was. They got it figured out. I also bought an outdoor storage that wasnt even available due to the "previous manager using it for personal things" and you guessed it... it was the only one of the size I needed available.. which is why we needed the extra two I just checked out of.. I also saw why i was on hold for so long when i called months before. They answer the call put it on hold and let it sit, going back to their cell phones... with nobody even in the store to assist.. Lazy and unprofessional at its best. The storage facility was poorly kept as well. We bought 24hr access to help ourselves.. The dock lights were off all night long, bathrooms not stocked with toilet paper,towels or even soap.. hot water at the sink was pure cold even after letting it run! Best part was they would lock the lock the sliding automatic door 30 minutes before closing, with a key lock stating "homeless people get in". Then when they would open the next day the slding door was still locked until about noon to 1 o'clock in the afternoon. So everyone who pulled up during the day would have to use the mandoor only! I witnessed nothing of the homeless sort as i worked through the night and rested their briefly and worked through the next day. Always kept to myself and was never in anyones way. If the security would be working as it should then even after hours, my 24 hr access should of gotten me into the building through either the man door or sliding door as ive experienced before. Not to mention the person who unlocked the door acted so rudely and bothered like we were "inconveniencing them". The whole facility was very shady to say the least. I hope the new management and new faces behind the workings get it back up to standards. This facility needs it and from what ive seen in the amount of Red access denied tags. They are sitting on a gold mine of late fees. Please reach out if more details are needed.

Évaluation :

5

The employees there are excellent. I would recommend this location to anyone anytime. They have been very helpful. And thanks for allowing me to do business with your company and with the storage.

Évaluation :

3

We did not store our things based off trouble even getting an empty unit the size we requested.

Évaluation :

4

The people were nice and professional

Évaluation :

5

Shequeena and Ryan were super helpful even after I had to get a bigger room after I got started unloading. Had a minor incident with another customer who couldn't get in and was yelling at me to let him in. I did not said I couldn't and he started screaming at me. Ryan came to the building to straighten his code out and he was still yelling at me. I asked Ryan to stay until he went in and he graciously did. I was by myself and an older woman. He also explained to the yelling person that I did right not letting him in. They were just great.

Évaluation :

4

Dock light has been out for a while. It was difficult to move out with lack of dock lighting.

Évaluation :

5

I enjoy doing business with U-Haul they are very professional

Évaluation :

5

Very good staff. Polite personable and helpful. Even when I messed up access to the storage they came and helped right away. Highly recommend both Shaquinna and Ryan

Évaluation :

5

Excellent service.

Évaluation :

5

Excellent service.

Évaluation :

4

Only complaint is rat poop all over my stuff after I moved out. Otherwise all good

Évaluation :

3

Requested to move out on Monday, it took 5 days to process and I didn’t receive a prorated refund like I was told for unit 1276.

Évaluation :

4

Need to replace outside light bulbs.

Évaluation :

5

The young lady went out of her way to make things easy for me. She gave me her undivided attention.

Évaluation :

3

Communication could have been better under staffed need to keep updated units available for future customers

Évaluation :

5

The facilities and location were convenient. We had 3 units (2 interior and one exterior) and all were exceptional. The young lady that checked me out was wonderful. Je les recommande fortement. 

Évaluation :

5

Outstanding friendly and helpful staff. Prices are a good value

Évaluation :

2

I checked in online, got my rental unit with access code. The website said a lock would be in the unit when I arrived. When I arrived, the access code did not work, so I checked in at the front. When I got to my rental unit, there was a lock on the unit as it had already been rented by someone else. The staff was very helpful getting this fixed, but I was almost there after closing. What if no one was there? Move in would have been a disaster.

Évaluation :

1

I was supposed to have a lock in my unit but I didn't

Évaluation :

5

Awesome experience I felt like a valued customer!!

Évaluation :

5

I was very please with my storeage unit in every way

Évaluation :

4

There should be a way to get rid of boxes or loose paper if needed not bags and bags of items just general .

Évaluation :

1

This was the most unprofessional customer service experience I have had in a while. I checked in online but still had to wait 25 minutes in the store. I also reserved a storage unit. I was given FOUR different units until I was finally given one that wasn't ALREADY occupied. How can you manage a storage facility but don't keep an accurate list of what's occupied and what's open? I made FOUR TRIPS from the storage area to the office because every unit I was given was occupied. The truck I rented transmission was slipping so bad I thought I was going to breakdown. The older white lady with the short hair , who I think was the Manger was more concerned with smoking cigarettes instead of assisting the ONE employee who was trying her best to accommodate a full lobby. This young lady was a new hire and was placed in the most horrible position. I usual go to the hwy 64 location on New Bern Ave. They are OUTSTANDING!! Professional, friendly and helpful. After my one month of free storage is up, I will NEVER come to this location EVER AGAIN.

Évaluation :

5

Thank you for your service.

Évaluation :

4

When I went to my storage unit the facility was full of trash all over the yard inside the gate other than that everything was OK

Évaluation :

3

Main loading dock was locked at 7pm while actively unloading even though we have "24 hour access". Made move in process very stressful

Évaluation :

5

Super helpful staff!

Évaluation :

5

U-haul is the best

Évaluation :

3