Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I filled gas where o found it and I still got charged 20 dollars extra for gas
Marisol Swift
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Ramirez
Évaluation :
4
The office did not open on time. The tire pressure gauge light was lit on the vehicle. The staff was very courteous and efficient once they arrived.
Stephen O'Regan
Évaluation :
5
Great service
anil mittal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis Bernal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dimitar Filev
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris Finckel
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tettey Addy
Évaluation :
5
Le client n'a pas laissé de commentaire.
Da Lokko
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christina Somerville
Évaluation :
5
Le client n'a pas laissé de commentaire.
Muhammad Jukpor
Évaluation :
5
Friendly service experience was great service with a smile and yes I give this place 5 stars Fast easy process I was very happy with my service
victoria short
Évaluation :
5
S.O.
Michael Jacobs
Évaluation :
4
We did after hours dropoff so I cannot say much about the office or office. We left the rental in the lot.
Mark White
Évaluation :
5
However the truck bed leaked water
Aaron Wilmore
Évaluation :
5
Le client n'a pas laissé de commentaire.
KWASI YEBOAH
Évaluation :
5
Great service and location
allen williams
Évaluation :
5
Fast, efficient, friendly and professional, there is never complaints with the stuff of this location, they always deliver
FEDERICO ORREGO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tristan Ricamona
Évaluation :
2
My experience was that I only need it the truck for moving in a distance of 7 miles so that's about 14 mile for the round trip plus 1,5 mile when I rented the truck that makes it like 15,5 to 16 miles. But the truck was making that I used over 40 miles. I told the lady at the office but since I only worked the miles not a pictures she said I need it proof of that
Carlos Linares-Ceron
Évaluation :
3
We were told we had to rent for three days when we only needed it for one day. We returned it Friday morning. We found out after it became dark that the lights did not work on the trailer
Tonya Taylor
Évaluation :
3
Le client n'a pas laissé de commentaire.
Christian Moldes
Évaluation :
5
Keep up the excellent work you are doing.
Gregory Austin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Clarence thomas
Évaluation :
4
Young men at the counter were not experienced but eventually got the paperwork done, even though I checked in online. Cargo trailer worked perfectly. Wish I could get a partial refund for dropping it off early!!
Mary K Kubilus
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIK HESS
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN GALANIS
Évaluation :
5
Good service
Bryan Flores
Évaluation :
5
Le client n'a pas laissé de commentaire.
jufeng fan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique Laraque
Évaluation :
5
Le client n'a pas laissé de commentaire.
Issa Hamad
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vernon Lyles
Évaluation :
5
Excellent service à la clientèle
EMANUEL SANTIAGO
Évaluation :
5
Did not receive moving blankets as requested and paid for
DOMINIQUE SCOTT
Évaluation :
5
Place was very well stocked on all types of trucks. Staff is friendly and knowledgeable. Would rent from here again!
Alden Leonardo
Évaluation :
5
Le client n'a pas laissé de commentaire.
JINGXIN FENG
Évaluation :
5
The person who helped me was excellent
Kyle Bramel
Évaluation :
3
I returned during business hours. I didn't realize the attendant was present since they didn't come out. Therefore, I did the mobile drop off, but it is not easy to find the drop box. There were other customers trying to locate an attendant also, eventually we found her. She had been in the building the whole time, but for whatever reason didn't hear or see us. Perhaps install a bell and have better signage for the Dropbox. When she eventually appeared, she was polite.
MARCOS BOGNAR
Évaluation :
5
Weather was bad, but the service made it a bright sun shining day.
Clint Huffman
Évaluation :
1
I will be calling you all shortly. That truck needs maintenance or needs to be trashed. It has no brakes and I think the transmission is slipping.
CHANTARA JACKSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linwood Reddick
Évaluation :
4
Vehicle was clean BUT the frontend ball joints, bushings or steering knuckle were so worn out that the frontend felt like to was going to break or fall apart. The steering had to much play in it it wasn't funny. That truck needs a lot of work in the front suspension and steering, to get it in safe working conditions or someone might get hurt. But, the workers provided great customer service.
steve maroney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edgard Bustamante
Évaluation :
5
Good 👍 thanks Uhaul
Betty Do
Évaluation :
5
Great customer service and friendly atmosphere.
RANILO CATALASAN
Évaluation :
2
The young lady at this location was very kind and helpful. However, I am very disappointed that U-HAUL has now changed my location twice from Darnestown Sunoco to Waters Street on THE DAY of our move. I specifically chose Darnestown because it is close to my daughter's apartment and it is clean and easy to use. I even went in on Friday night to check on the reservation and no one told me that it would be changed. I do not personally feel comfortable going to the Waters location. It is unsafe and dangerous to get in and out of the location entrance. We also reserved an appliance dolly and were only offered a regular size dolly. We had to drag a dresser from the fourth floor apartment and ended up throwing the dresser away. Unfortunately we will not be renting from U-HAUL again.
JACQUELINE MCCLOSKEY
Évaluation :
4
I asked for a 20 feet truck but there wasn't any available so the customer service representative told me to take the 15 feet because she was 100 % sure my 2 bedroom apartment will fit in that truck: we still hav to go back to the old apartment after 3 trips to the house with my van meaning 4 trips in total I moved an hour away so do the math yourself, the recommendations from your employee cost me time and money . Not good!!!!
Katiuska Hernandez
Évaluation :
4
Le client n'a pas laissé de commentaire.
todd beebe
Évaluation :
5
Rien
KAREN JONES
Évaluation :
5
Thank you for your professional expertise and awesome customer service,
Donalda Talley
Évaluation :
4
Le client n'a pas laissé de commentaire.
Guilherme Plum filho
Évaluation :
4
I rented a 10 footer. The loading pull down door had been left open, on a snowy day.
Pradip Mukerjee
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack Lee
Évaluation :
4
Change the marketing "trick" of "Only $19,95 per day (plus mileage and fees)". This is MISLEADING to many people. The mileage cost is $1,49 PER MILE! We only rented the truck for 3 hours....drove 52 miles....and our invoice was over $125! This is a lot more than "$19,95 per day plus......"
Father and Son C Raphael Zdanis
Évaluation :
4
All good!
Mahya Behnampour
Évaluation :
4
The vehicle was clean n performance was good, however, shock absorbers need to be fixed, the vehicle was bouncing when it got into uneven roads or potholes. Once I pick the car from the location, I was not able to communicate with the location again, that is un professional in my opinion. However, the customer service was quite helpful. Also, get the location to educate your clients on the location of equipment n functions in the vehicle, I stumbled on the headlights by chance when it was getting dark; couldn't turn off the air-conditioning to use the heater, so I turned the heater on, both cooling and heating worked simultaneously. Apart from that, the lady at the pickup point was pleasant and helpful. On return, your staff can also ask clients how their experience was out of courtesy, not on surveys like this. So improve on customer service for clients returning after a long tedious day, not just instructions on how and where to park the vehicle
Akinlaja Ogunsanya
Évaluation :
5
When I first drove the van, there was a warning that the rear right tire was slightly under inflated. I used a small compressor that I use for maintenance on our home vehicles to bring that tire up to pressure.
Robert Ekrich
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Audia
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dulcimeire Pereira
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edmond Brobbey
Évaluation :
4
The trailer was not in good condition but pulled fine just was used and abused
Kenneth Cooper
Évaluation :
4
Easy pick up. Friendly service
Ki Song Choi
Évaluation :
2
Make fuel gauge was checked and same as the system. I was lucky enough to take a picture before driving off to show proof that the truck was checked out with below Full. I would have been cheated out of $16 for someone's mistake if I didn't.
Chong Leng Lee
Évaluation :
5
The Costumer service at this place is very friendly and dynamic.
JOSE CHITIVA
Évaluation :
5
Le client n'a pas laissé de commentaire.
emma ishimwe muhumuza
Évaluation :
5
Finding the location and dropping off my vehicle was straightforward. The key drop-off box is well-lit and readily accessible.
Ronald Swanston
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos sanchez
Évaluation :
1
I am extremely unsatisfied with drop off location. people were unfriendly and unprofessional.
Seyed Roosta
Évaluation :
5
Nothing else, because always Excellent Customer Service Support !
FRANCISCO MORAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Casey
Évaluation :
5
Friendly staff and meets my needs. Prefer if location can provide newer car carriers with less squeaks and rattles.
Nabil Ahmed
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ken O'Grady
Évaluation :
4
Little did I know that the truck was as dirty as it was. For the entire trip, I could not breath well due to too much cigaret smoke. This was health hazard. I had to shorten my trip .
Jacob Yator
Évaluation :
5
Le client n'a pas laissé de commentaire.
Taylor Wardrick
Évaluation :
5
Good service!!!
Emebet Haile
Évaluation :
5
Good service
DESMOND AMPOSAH
Évaluation :
5
Le client n'a pas laissé de commentaire.
ABDELOUAHAB AITOUCHE
Évaluation :
5
Jon was very helpful. Clarified my contract was very helpful. I would use this location again.
Bennnett Boccuzzi
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLARENCE THOMAS
Évaluation :
3
Rental equipment had a damaged wheel cover making it hard to get in and out
Nabil Ahmed
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenton Schulze
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amir Sayyad
Évaluation :
5
Overall, a good experience. Truck interior was clean except the inside windshield was foggy/smeared (which made visibility a little difficult with sun and night time glare); and ensure tires are accurately pressured (sensor indicated tire pressure issue). Great check-in/out process. Merci.
Robert Clay
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Ayoub
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heidi Humphrey
Évaluation :
5
The mobil check in experience was AWFUL!! Soo many questions and photos, and endless identity verification. After 15 min I gave up and went I side the store. In and out with my keys in less than 5 minutes. Mobile should be easier/faster/convenient and it is none of those things. The mobile process for returning the truck was simple and easy.
Brandi Hill
Évaluation :
5
Best UHaul experience I've had. We rent multiple vehicles a month. I highly recommend this location.
Jessie Bentley
Évaluation :
4
The truck died on us
Natalie Cheng
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Jacobs
Évaluation :
5
The representative was very helpful and kind!
Robert Daniel
Évaluation :
3
More staff to aliaviate the office staff on Saturday on Sunday it was no issue.
Javivi Alvarez
Évaluation :
5
They are wonderful and nice.
Kossi Ognakotan
Évaluation :
5
Nothing to change always a wonderful experience working with them all
Thank you guys
Sabre Flucas
Évaluation :
3
Have the employee ready to check me out.
ROGER CRUTCHFIELD
Évaluation :
5
Excellent !,
JOSE CHITIVA
Évaluation :
4
Le client n'a pas laissé de commentaire.
June Larson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey Camejo
|
Expérience générale
Évaluation :
5
Julio was very good while I was at the office. Gongratulation
Oswaldo Patino
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREM ALRAYES
|
Expérience générale
Évaluation :
5
Thank you Julia, for working with me & making it possible for me to move on. Have a great day. Anne Taylor
ann taylor
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Soren Ashmall
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephane Djoufack
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dolores Harris
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Suzanne Rice
|
Expérience générale
Évaluation :
4
I did not feel that this storage facility is secure. ANybody can come in and out anytime and the gates are not secured
Anabelle Mercado
|
Expérience générale
Évaluation :
4
Price was right. I was a little disappointed with the way in which we were told that our contracts would not be renewed. No notice. Only a letter giving us a finite amount of time to move our vehicles.
DARYL PRICE
|
Expérience générale
Évaluation :
1
Horrible! I was informed on 12/23 that I could no longer park my car where it had been parking for almost a year! The employee said he sent a letter warning me, but sent it to the wrong address!!!! christmas eve and me looking for a new place to park my work car! Worst Bad experience!
Gabriel Barruffe
|
Expérience générale
Évaluation :
5
Above and beyond. Thank you
Kyon Mcbride
|
Expérience générale
Évaluation :
5
Very good service I like it thank you
CARLOS MEJIA
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Holy Ground Church
|
Expérience générale
Évaluation :
2
I stored my motorhome on the U-haul lot. It was damaged 3 times, twice by other vehicles, once apparently by an individual. It had to be towed after the last incident. The help I got from the general manager and the MCP (marketing company president) in trying to identify the party who caused the damage was insufficient. My email and phone calls were not returned. When I made contact with the general manager, I was given conflicting information about the availability of security camera footage. I was told it was available and being reviewed, shortly before I was told that no camera footage was available. This led to my lack of trust in management. All other staff were very friendly and tried to be helpful.
Donald Stolar
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Abel Rivera
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dolores Harris
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sara Vasquez
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kobena elliot
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Wilson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynnea McGee
|
Expérience générale
Évaluation :
5
GREAT PLACE FOR VEHICLE STORAGE AND FOR STORAGE UNITS, VERY CLEAN AND CONNIVANCE
Lee Diaz
|
Expérience générale
Évaluation :
5
Very good Customer service, very fast effective and convenient
Abel Rivera
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Prabeen Manandhar
|
Premières impressions
Évaluation :
5
Excellence experience so far.polite, helpful and friendly lady
Serge Atontsa
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerry WONG
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarah Smith
|
Premières impressions
Évaluation :
5
Great service
tom blount
|
Expérience générale
Évaluation :
1
There was always cars and trailer in the way around my storage unit
Fabian Jara
|
Expérience générale
Évaluation :
5
Thank you Uhaul for everything. Zero complaints. You made our move easy peasy!
Justin Rutter
|
Expérience générale
Évaluation :
3
Because the rental units access is open, Not having security access controls makes keeping valuables is not as safe.
Jose Weill
|
Expérience générale
Évaluation :
5
Daniel was the most professional Uhaul employee I've ever met and I've used Uhaul plenty of times over the years with my Military Moves. He was helpful professional and caring. I appreciate you Uhaul!
Justin Rutter
|
Premières impressions
Évaluation :
1
Fortunately I used two locks because one was cut off. I was told that this was the first time that happened.
Claude Magnuson
|
Expérience générale
Évaluation :
5
Great staff and very helpful. I had access to vehicles and storage making life so convenient.
Ossie Wiggins
|
Expérience générale
Évaluation :
4
The storage wasn’t very organized as there are parked trailers everywhere and office location and bathroom weren’t clear
Ali BenAyed
|
Expérience générale
Évaluation :
5
Everything was perfect
LFDI LLC
|
Expérience générale
Évaluation :
5
They do an excellent job there. Always on time, on point and very professional.
Roger Taylor
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.