The manager was prejudice and very rude to the point I was falsely put on the do not rent due to that fact ... Tried calling to file complaint and get issue resolved but I keep getting hunged up on and given the run around .
mahwr aCustomer Reviews for U-Haul Moving & Storage of Glens Falls
Testimonials From Recent Customers
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Norm and Colleen always take good care of my needs. I moved from Calf to New York, and from the time I first spoke with Norm until I arrived, he had a unit available for me and equipment whenever I needed it. They are friendly and efficient.
Tamela SI had no issues with the equipment. The only concern I had was that I was not informed I was supposed to get a text message at pickup to confirm the fuel & mileage reading for when I dropped off to compare. I didn't receive the text and was not told about it. To be fair this location was busy and the phones rang a lot, I felt they did a great job regardless. The employee was apologetic. I would still use this location for future moving needs.
Robert Tyou are already great
steven bWatch out for older/out of date vehicles
Michael SVery accommodating.
Thomas C | Expérience généraleI was told the fuel tank was full and needed to be returned full or be faced with an added fee. The tank wasn't full on pickup and I documented that. Upon returning the vehicle I filled the tank as to not incur that additional charge but I wasn't credited with the extra fuel I added. I drove 24 miles (probably around 2 gallons) but added over 6 gallons before returning. That's 4 extra gallons at $3,55/gal. You should have the tanks full for pick-up so the customer doesn't have to guess how much to add before drop-off.
Chad WKeep the great staff!
Norman DWe needed help on the fly and all the staff there was more than willing to help make a stressful situation manageable! Highly recommend this U-Haul rental location. 珞
alyson rThe person at the desk was absolutely amazing. She really helped me out. Greatly appreciated.
duane bHave been using this location for last 10 years and never fails me. They are friendly and always very helpful and just great customer service.
Deborah HEveryone was amazing and did an excellent job on all! Thank you all so much!
Michael SEverything went smoothly
Justin GMade it easy
Linda BBest place to rent always pleasant staff
KEVIN CThe employee was extremely helpful, courteous and thoroughly explained the process, during check in and check out. She apologized for the tow/haul with issue (see below) The rental truck on the other hand, was totally different. 1- the box leaked excessively, soaking some contents as the water ran down the walls, dripped thru theroof and came thru the door seal. 2-The tow/haul switch was stuck in tow position, causing an increased use in gas as the trip was made in a lower gear. 3-Stearing was sloppy and would make a physical noise when turning at a slow speed. I suspect either a ball joint or tie rod issue. 4- Wipers are ineffective in snow. 5- The back-up lights, if there even any installed, are worthless! Most importantly is that the App is useless! It has a variety of issues, to numerous to list. The revision/quality control compatability system does not work! These same issues have existed for years and every time I've rented a vehicle. I should not have to call customer service every time for help, only to be told "your working on it" and to use the web site. If there was a competitor in the area, I would be using them! This may be the last time I use Uhaul.
Toby DThe attendant was the best I ever worked with at a U-Haul center!
Whitney RThey had a glitch in their website and it scheduled me for a Tuesday appointment when they don't do trailer hitches that day. I went there and they apologized and rescheduled me for this morning. They gave me a discount and couldn't apologize enough. Excellent service à la clientèle. They bent over backwards for me. Merci.
Teresa AStaff was courteous and helpful. They were quick to get me on the road.
dave eS.O.
joe oManager at this location was not able or willing to help resolve the gasoline overcharge.
Diane OExcellent customer service (as usual). Norm and his team work hard everyday to provide 5 star service.
GLENN WCaroline @ the Queensbury office was very helpful and professional
PETER B | Premières impressionsCaroline was very helpful and professional
PETER BGreat people they were more than willing & able to get us what we nee4ded.
Pat FExcellent customer service 10 +
Rich RAdd a small waiting area
Thomas DEverything was great. Very pleased.
Doug OGreat group of employees
SARAHJO DOutstanding customer service. Very helpful.
Steven SThe gentleman that installed my hitch only took a hour to do. I thought that was extremely great. The two of them that checked me out were also very friendly. My only concern that I have is that I wish that, that particular U-Haul place could of installed a 7 way hookup, so I don't have to go to another place. Overall my experience with the staff was great!!!
billy mExcellent experience thank you!
Patrick FNot a complaint at all so I can’t tell you what you need to improve because I didn’t see anything that needs to be improved
Ashley cNothing! Everything was great! Excellent customer service and great prices!
Jennifer MI rented a 10' moving van. My only complaint is cab noise. At highway speed the noise was approaching the 70dB range.
Gary PCustomers should be advised to respond to the text message BEFORE leaving the premises. I discovered the confirmation text message two hours away and it no longer worked. I had to call U-Haul separately to confirm the license plate and trailer condition. Similarly, when returning the trailer off-hours, the customer should be advised to confirm the return on-premises so that the online return process WORKS. I had to text the U-Haul reps that the trailer was returned with pictures. I applaud U-Haul for having online procedures, but the customer needs to know their restrictions to make them effective.
James KWe had a great experience! We rented the truck and it was a perfect size for what we needed and we were happy with our experience.
john cInteraction in store with representative was quick, easy, painless. He made quick work of getting me in and out on the road which was appreciated. Truck worked great. Thanks.
Josh MLights did not work in back of truck And driving a truck with 137000 not a good rental option Happy Holidays
Peter RU-Haul website leads you to believe you are making an actual appointment, but due to limited availability of hitch specialists, this location has to make appointments offline. Recommend U-Haul adjust their website to match the availability of the location or include a note to "call the location to schedule your install.".
William dRien
jason hNorman was rude
Robert CGreat experience!
Christopher WNothing I choose this location because Norm runs a great store and always fair. Brianna helped me this time and again, a truly pleasant experience. I will recommended this location over all others.
Jean DWas all good!
Anamaria HOutstanding service - wonderful customer service - hope you never replace your guy 👍
tony fFast service
Brett WNorman was extremely helpful and made the whole process very easy.
Laura VVery pleased.
Tom S | Premières impressionsExcellent customer service and support.
JASON CThe customer service here was excellent, and very helpful!
David sGuy Norm that runs the location is great.
Daniel GThe people at this location are very friendly and accommodating even when faced with adversity, I always use this location for any U-Haul needs.
patrick kNorm, Colleen and Hans are always pursuing excellence in servicing my customer needs. All three are very personable.
Joan PThis is a great place to rent a vehicle from. I have rented here in the past and I will in the future.
David CContinue to treat customers like your important and valued customers. Excellent service was provided each time. Merci.
Mary MYour staff is always helpful and there to provide support
Leo GVery dusty cobwebby with a lot of leaves and dirt coming in from the outside. Otherwise good.
Sage B | Online Move InNo help with check in… was a little disappointed as I was in a hurry and was told to pull up to a certain spot and wait for an attendant that never came…
Leigh FThis is my 3rd year now renting from this location. The staff in the store are very nice very helpful and really pleasant. The store is clean well lit and very well stocked up on many items. I look forward to renting this location yearly going forward. Talking with Manger Norm who is on hand any time I am in the store has always been very helpful to. I have and will continue to mention this store location to family friends in the tri county .
James HNorm, Collen and Autumn go above and beyond to make sure the reservation is right.
Joan PFast Service
Brett WAs always excellent service!
susan e | Premières impressionsStaff very good. Extremely busy uhaul location
William S | Expérience généraleTried for months to have my money returned. Nothing but a run around. Wouldn't recommend to my worse enemy
Michael b | Expérience généraleNorm and his entire staff were professional, helpful, and always courteous. Thank you for all your help.
john a | Expérience généraleMerci
Ignacio G | Expérience généraleStop sending me this email
Samuel S | Expérience généraleExtremely helpful staff! Thank you!
SARAH S | Expérience généraleHorrible customer service and relations. I was a week late consistently due to economy and financial struggles unfortunately but not once was I given a break, everytime I was hit with unreasonable late fees and borderline threats to lose my stuff, a lien notice multiple times, I wasnt even a month late. Staff wasnt approachable in office, rude and eating chips or takeout getting crumbs all over the counter. Seems like a business thats going underwater and the customers feel it, like kmart or blockbuster on their last leg vibes. Never again, and ill be telling people to rent storage local, never uhaul. And the policy that you have to pay in full or not at all is ridiculous. I came in once to make a partial payment to catch up and I was denied, like I owed money to a las vegas loan shark or something, payment in full or leave. What a joke
EDWARD B | Expérience généraleFriendly staff no issues getting in and out gate alway worked ! It was clean pest free no complaints!
Freddick J | Expérience généraleBriana was extremely helpful and very knowledgeable. She was informative and thorough in the process. Love her smile and her great attitude.
Dawn S | Premières impressionsLove this location everything was fine thanks for all ☺️
Christopher T | Premières impressionsStaff was very friendly and pleasant
Krystal S | Expérience généraleI was a renter at this facility for a long time. Glen then Norm we're the managers during that time. I've alway felt that my storage at UHaul was my warehouse and the staff has always been courteous and helpful. No negs. All great to excellent. It was time for me to move closer to where I live.
CHUCK V | Expérience généraleI love the fact I walked in and it was welcoming, haven't walked into a place since I've been here that was so welcoming and with smiles. They experience was great. Definitely a 10+ thank you for all that you guys have done
Daniela S | Premières impressionsPersonnel amical
lowell e | Premières impressionsDon't take #4 too generally. Most staff over the years have been very helpful. However during my close out, I did not have as positive experience. I was asked to sweep the unit and was directed to where I could get a broom. After going back to my unit, sweeping and returning to office, I advised that there was no trash cans anywhere near my unit. I was told that I could have taken a dustpan as well as broom, but that would not be helpful without someplace to empty it. I suggested that if expectations are for unit to be cleaned, more convenient tools should be provided. Note, my unit is an interior one and while outdoor units could be just swept out and never be noticed, that's not true for interior ones. This suggestion was not taken in a.receptive manner.
Dan C | Expérience généraleEveryone of the staff was extremely helpful and pleasing.
Edward C | Premières impressionsService manager was terrific… very helpful in getting everything set up while I was on Long Island! Also, all of the staff were very pleasant.
Maria B | Premières impressionsVery helpful staff clean facility also the management was awesome he was always helpful and very nice
tayanna m | Expérience généraleWonderful Understanding people! Norm the owner/manager went above and beyond to help me out! I ended up getting covid twice in 3 months and couldn't make arrangements to get my things out until I was out of Quarantine, he went beyond Great customer service to help me out! I definitely recommend this U-Haul for all your storage and moving needs! They are incredibly understanding and empathetic with there customers Real life problems and situations they will work with you! Over all An excellent Business man and an even better person! A wonderful Business!
Jessica V | Expérience généraleThe service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done
JENI R | Premières impressionsI've rented many storage spaces from different facilities all over the country...this one in Glens Falls is the cleanest I've experienced...great location & friendly/helpful staff as well...very fair prices
robert s | Expérience généraleThe lady that helped me was great
Jason B | Premières impressionsGlad to see the constant improvements with the facility over the last few years. The staff at this location was always eager to assist with any issue.
GARY S | Expérience généraleFix the exit gate and make sure you get the facts correct before you accused someone of hitting it
ROBERT C | Expérience généraleUhaul did not close out my account after an inspection on February 26th. Uhaul proceeded to charge card on file. I made a phone call to management who acknowledged the mistake and promised refund to card within five business days. Amex dud not refund and charged again for April directly to Amex. I called Norm who said he would take it up with Albany and return call. No call. I have contacted moving made easy which will provide evidence of February 25th move out. American Express will deal with this ultimately. Never again uhaul.
christine f | Expérience généraleGreat crew in this location.
joe o | Premières impressionsVery helpful attendant. It was a rough move from out of state and he was very kind and friendly.
LAURIE A | Premières impressionsGlen was wonderful to deal with. Very professional and helpful during the time I needed to rent a truck and a storage unit. Thank you Glen.
barbara g | Expérience généraleThis facilty and Mr. Norman Rivers are superb!!! Norman assisted me when my mom passed 4-years ago. The unit was safe, clean and heated. The staff were pleasant every time I was at the facility: professional, timely, considerate, and knowledgeable. Norman, again, promptlly assisted me when I arrived yesterday to complete unload ing the unit and rented a UHAUL for the goods to come to Buffalo. Thank you for a fine experience in the storage unit 331 and in renting trucks from the facility.
Kim T | Expérience généraleThis is a very nice U-Haul facility with excellent staff!
Katherine B | Expérience généraleI rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity
janel m | Online Move InU-Haul is always a good company to work with, and this location is particularly nice. Thank you to the wonderful staff and excellent management!
Katherine B | Premières impressionsI could have used more lighting, it was difficult to see in unit
Bonnie S | Expérience généraleHaving a sticky situation on my hands the staff at Uhaul was amazing to work with and so very helpful , thank you very much
Jamie K | Expérience généraleThe staff was fantastic!
Kristy E | Premières impressionsMoving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!
KellyAnn A | Premières impressionsThe securing of a site for my needs was smooth and the unit was just right for my needs
Michael P | Expérience généraleThe gentleman that I would with was absolutely awesome!!!!!
Christopher P | Premières impressionsGreat people, great friendly service,,very clean and secure. I highly recommend.
jessica a | Expérience généraleThis facility is fast, courteous, and professional in every aspect of their work. They made my moving experience a breeze, for sure the easiest part of my move! Felt valued as a person/customer.
suzette S | Premières impressionsgreat place , secure and good service
Aaron E | Expérience généraleAre there cheaper units than $94 a month?
chris m | Premières impressionsThe manager was very helpful to us over the 5 years that we had the storage unit for my mother.
Jean D | Expérience généraleI got a brand new truck with 200 miles on it. The car dolly worked great when strapped down correctly. I even got a free month of storage for traveling one way. Low speeds are the key to towing a car.
Aaron E | Premières impressionsU-haul was great as usual, and the staff was excellent at this location. Merci!
Katherine B | Expérience généraleGreat Place Great People Manager and his staff are always willing to help Clean, Safe and easy access I will be back This should be a model U-Haul dealer
WALTER W | Expérience généraleThe facility is conveniently located and excellently maintained
Vincent P | Expérience généraleStaff was exceptionally helpful and proficient. Go Red Sox!
Franklin M | Expérience généraleThe staff told our moving helper that our box had arrived-it hadn't; he made an unnecessary 1 hour trip
Gregory S | Expérience généraleThis storage units is more than I ever wanted or thought a storage unit could be. The cleanliness, service, smiling faces, kind communications made me feel welcomed, cared for, my things were safe.
suzette s | Expérience généraleVery sufficient and awesome customer service
Tayanna M | Expérience généralereally happy with Queensbury, NY location and services... No so with Fort Walton Beach, people were not helpful and provided wrong information... their attitude were poor at best.
Raul G | Expérience généraleN/a
jason r | Expérience généraleExcellent service and super helpful. As a woman renting the truck and then emptying my unit by myself - I felt very safe and respected with zero condescension towards me because I am a woman.
Merritt D | Expérience généraleVery pleased with the level of service and accommodation with my needs over the past year.
Jesseca P | Expérience généraleAll of the staff went out of their way to help us.
james W | RéservationBien
Katie W | RéservationMerci
charles j | Expérience généraleGreat service
Kyle W | Expérience générale