Customer Reviews for U-Haul Moving & Storage at Estrella Mountain

6 621 évaluations

1126 N Citrus Rd   Goodyear, AZ 85338

(623) 455-6280

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(623) 455-6280

1126 N Citrus Rd
Goodyear, AZ 85338

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James Adkison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kemp Lanford 
Évaluation :
5

I was disappointed in the mounting locations provided in the trailer. I was told on the phone that there were rubberized side rails on three sides. There were, indeed. But they were not the kind you could pass a ratcheting tiedown strap through and loop it. The rails had tiny slots that could barely pass a hookless strap. Plus, those rails were GLUED on the sides and much of the rail had pulled away from the trailer. There were four measly metal hooks on the floor: two at front, two in back. If you're just hauling boxes, then this trailer is OK, I suppose. If you actually have to haul something that has to be thoroughly lashed down like I required, the trailer is unacceptable. Bad design. Had to cancel my trip because of the trailer's inadequacy.

Neil Forker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Manuel 
Évaluation :
5

Everything was fast, clean, and easy

Rita Showalter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald wolfe 
Évaluation :
5

I had a non problematic experience, staff were nice, and professional .

Tabitha Frazier 
Évaluation :
5

Popcorn 🍿 🍿

SHANE SALSI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Crum  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean BARROW  |  Expérience générale 
Évaluation :
4

This location was very good with one exception - the windshield washer did not work (I filled it with fluid prior to leaving on trip from AZ to WI). Was somewhat irritating when driving through on/off showers/snow. Not related to this location was on the day that I was to pick up the truck at the Litchfield, AZ location, 2 trucks had check engine lights that were lit, but they did not have any other trucks available after that. VERY irritating. Thank goodness for the Goodyear, AZ location.

JAMES ROEMER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquis Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerrilyn Chavez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Rose 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah Walston 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leticia larios  |  Expérience générale 
Évaluation :
5

Very accommodating friendly staff.

John Wachter 
Évaluation :
2

Was given wrong address at first then when I got to this address employee had an attitude that we asked if everything was right with the return

Chris Phillips 
Évaluation :
4

Everyone was very helpful.

Amy Hunsicker 
Évaluation :
3

See comments already listed

Thomas Johnson 
Évaluation :
5

Best in the business!

JAMES FOGERTY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina Lecy 
Évaluation :
3

There is no longer customer service. When I rented the moving truck, I did all the work with my mobile phone when checking in. They needed a picture of me and my license.I did it with my phone. They told me I could drop off the rental truck after hours with the drop box. Again I had to use my phone to take pictures of the rental truck, five different pictures and had to answer several questions. When it's your first time doing this, it's aggravating. I found the whole experience frustrating and inconvenient. Needing my picture is intrusive, my license should be good enough. Then the final straw was they charged me $20 for the CONVENIENCE of after hours drop off. I DID ALL THE WORK!!! They charged my credit card and sent the receipt to my email. I paid $200 for a day rental because I went about 105 miles total. Then I had to fill it up with gas before I returned it, which is fine, but I'm old school and would like to deal with a person when returning the rental.. Ok, I'm done ranting now. Next time I'll use my pickup and make 3 trips, it'll be less aggravating and way cheaper.

DANIEL MAHONEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Beistline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Hink 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES ROWE 
Évaluation :
5

Great job!!!

rudy Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN GOSWITZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Carreon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wynn boes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL ALMAZAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Ogrady 
Évaluation :
1

Gas was not at level I was told it would be and the air conditioner was on the entire time eating up gas when it was not needed at 7:00AM today. The truck was very old and they had many in the yard and could have given me a newer one that was in better condition. Very disappointing rental and will look to go elsewhere in the future.

Neal Doberman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Hernandez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Goodall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth Carpenter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Jarvis 
Évaluation :
5

The staff were extremely helpful at both locations. The trailer was the perfect size to accommodate our inherited antiques. I will definitely use U-Haul again!

Tom Engstrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph echeverria  |  Premières impressions 
Évaluation :
5

Rien

Ronald Beatty 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret Mattern 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie harris 
Évaluation :
5

Rien

James Aamot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora Wilkerson 
Évaluation :
2

The customer service was soo rude. I was told I was at a quarter of a tank, and it was told that I needed to make sure that I was at a quarter of a tank to make sure I don't get charged. This was understandable bc it is the same type policy as a rental car. You bring back the vehicle with the same amount as when you rented it. Instead, it was 24 miles to E. I borrowed it for 2hrs, bought $30 in gas (after spending $91 on the rental) then brought it back with 50 miles left to E. Fun fact, it would have been at 1/4 if the light didn't turn on when I pulled into the parking lot. I called this morning, because I was charged $97and this guy Joshua was so rude on the phone at 7:30 this morning, because I didn't put the gas at a quarter of the tank yet I gave them double the amount of gas they gave me, took pictures of the vehicle (they said they were provided but they weren't, . I do not want to be crass but I would because it is not customer service never want to use this place again.

Leah Harper Martinez 
Évaluation :
5

Great help at the counter and on return.

Steven Evans 
Évaluation :
5

Great job. I am very happy with the service and results!

Frank Baker 
Évaluation :
3

Le client n'a pas laissé de commentaire.

XAVIER ROCHIN 
Évaluation :
5

The pre order was very fast and efficient!

Mark Fujiwara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Figueroa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney hasty 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis Bishop 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Oelschlager  |  Expérience générale 
Évaluation :
5

Staff was very helpful . The whole experience was super easy in and out.

mary Minahan 
Évaluation :
3

The lady at the counter was in a very bad mood. Very short and it took a while for her to get up and get out of her chair in order to help me.

Bill Soares 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Artice Simpson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hipólita mayra blanco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey Armenta 
Évaluation :
5

Everything went as smoothly as could be expected.

Andrew Buchanan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivy Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan carlson 
Évaluation :
3

Our unit was allowed to collect a massive amount of dust as it's an outside unit next to the newly created Uhaul building, we lost access to it for over a month, as they removed the asphalt without warning and didn't provide an safe route in. They were nice enough to comp us one month, but that doesn't cover the cost of time and effort to clean and move that unit. There's dust in the momentos which were sealed in boxes and totes because of the lack of care to at least provide a cover for the units that were exposed to the construction site. Mind that this was 3 to 4 months of construction.

Tyreil Thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven kelly 
Évaluation :
5

Great customer service and clean facilities!

Patsy Little  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Salais 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron swenson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patsy Little 
Évaluation :
5

Josh provided excellent customer service!!!I recommend a raise

Shawn Stuart 
Évaluation :
5

Easiest drop off process

Sheri Ritchey 
Évaluation :
5

Very timely and even identified that wiring harness selected could void my warranty. Great service in calling me before installation with options before causing a problem with my warranty.

Richard Clark 
Évaluation :
5

The wss my second visit to this store, and I am very impressed by the friendly and professional folks who work there. It is so refreshing to walk into a store and be met with individuals providing great customer service. I was assisted by different people on each visit, so something good is happening at this U-Haul location. Keep up the great work!

Carla Miller 
Évaluation :
5

Easy access. Very clean showroom. Counter help and yard assistants were superb in knowledge and loading/unloading skills

Eric Stubbs 
Évaluation :
5

Very busy office.

Janet Tomono 
Évaluation :
5

I didn't like the frequent price increase. That's why I took my things out of storage. It was becoming too costly. It started to feel like I was wasting my money.

Lynnette Jackson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad mcclure 
Évaluation :
5

Very easy-to-use.

Chris Specht 
Évaluation :
4

We are moving to the indoor, from the outdoor , it was aweful dirty. From all the construction it got very dusty dirty.

Lisa Casavant  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Cavan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earnest Elliott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerry nooman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grabiela Gonzales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Bennutt 
Évaluation :
5

I was very impressed with this location and U Haul...!!!

Michael Priestley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard maddox  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL OWEN 
Évaluation :
5

S.O.

Tamara Floyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kornbluth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonja Belsan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Blaha 
Évaluation :
1

Rented the equipment for a one way but didn't use it as a one way and returned the original location. The on duty manager won't work with me and I requested to speak to the general manager. She wasn't available yesterday which was Sunday. I will reach out to Coty the general manager today 2/19/24 to see why I'm being charged for a one way not for a local rental. More to follow.

Robert Cavan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hopper 
Évaluation :
5

Omar really cares about the customer and is a great example of excellent service. Thank you Omar!!

brian McClaflin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy Turner 
Évaluation :
5

Rien

HECTOR FIGUEROA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lora Brewer  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR TILLMAN 
Évaluation :
5

Keep up the good work!!!!

anthony Agnew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Lau 
Évaluation :
3

Excellent

Jannet Peebles 
Évaluation :
5

Your employees and location were great, HOWEVER, your need for me to take and upload a photo of myself is ridiculous. Therefore I will never be using Uhaul again. You lost a long time customer with that.

Ethan Monroe 
Évaluation :
5

Great store with very helpful staff

Gene Bruening 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Jesionowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Howarddavila 
Évaluation :
4

Watch out for the Safe Trip Fee!

Harvey MEAR 
Évaluation :
5

Easy to get to from Interstate or back roads. Friendly and professional personal. Location was convenient to home.

Frank Boulieris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL OWEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kissa Benton 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clementina Carranza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan Hernandez 
Évaluation :
5

Very helpful and friendly

Robert Dizon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Hendricks 
Évaluation :
5

Have used multiple time and always a pleasure to work with

Brian Ginsberg 
Évaluation :
5

All staff were friendly and helpful from the beginning to the end of my rental. Thank you all very much for being nice people, I appreciate that so much.

Mary Selleck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

willian Santana  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Anderson  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisa Flowers  |  Premières impressions 
Évaluation :
5

Always a good and wonderful experience, keep up the excellent work!

Timmothy Garcia  |  Online Move In 
Évaluation :
5

Thanks- as we’ve moved, it was too far away but everything was great for the years we were there

Cynthai Jamison  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric Rehnberg  |  Online Move In 
Évaluation :
2

We moved into another part of the facility. During the summer our units location was at or above 90°. We were told that it was because of the windows near our locker. It was literally cooler on the first floor. We used to be on the second level (smaller unit) so I waited until another unit on that level became available.

Eric Rehnberg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Hakanson  |  Online Move In 
Évaluation :
5

I've never used a storage unit so I was very happy to see carts for use at the facility. It was so easy!

Sarah Leas  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANDERSEN  |  Expérience générale 
Évaluation :
4

The only complaint I would have is the late fee. Especially those who are in a situation like I was being homeless and trying to pay for an extended stay and all the others bills we had. Not saying there shouldn't be one, I think it should be lowered. Other than that I was pleased.

rakiesha walker  |  Expérience générale 
Évaluation :
5

My experience at this facility was great!

GREGORY MERON  |  Expérience générale 
Évaluation :
5

Each and every time we visit your establishment the employees are very courtesy very professional very friendly very patient understanding we've never had a problem for any issues with. The staff. At? All.

Donald FARMER  |  Premières impressions 
Évaluation :
5

Amelia was great and super helpful with the move-in process. Everyone at this location was super helpful. We first stopped by on 12/24/2023 to return our Auto Transport and everyone was very pleasant and helpful and the return process was very quick and easy. We returned on 12/27/2023 to move-in to our storage and return our one way rental truck and again, everyone was very pleasant and helpful and the process was very quick and easy. The only complaint I have is the restroom located by the office. Not the cleanest and could use a good cleaning daily and several 'touch ups' throughout the day. The restroom that was closest to my storage unit (located in the new building) was not accessible at all and that forced me to go back to the restroom located at the office. I understand it is a public restroom, but after on the road and moving and being a female (meaning you can't stand, you have to sit or squat), a clean restroom is much appreciated.

Serena Robinson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Cerros  |  Expérience générale 
Évaluation :
5

Coty and her team are the top U-Haul team in the west valley. From the propane fill ups , the rentals and the storage. The storage is always clean, the right temp and I never worry that my stuff is going to get stolen.

Arthur Najera Jr  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa troy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Smith  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Quintanilla  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUTUMN WHITE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Stublaski  |  Expérience générale 
Évaluation :
5

Very awesome staff that go above and beyond to take care of they're customers.

Timmothy Garcia  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Vigil  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney Junas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william alsabrook  |  Expérience générale 
Évaluation :
5

I had 4 units and no problems with them at all. However, 1 unit was supposed to be set up for an automatic credit card payment same as the other 3 but twice I was notified that my payment had not been received when it should have been paid by CC. Wish I didn't have to go through that hassle 2 times. Unit was #1223.

James Henderson  |  Expérience générale 
Évaluation :
5

I could not have been more pleased, The staff was awesome the facility was spotless, I can’t thank you enough for the service you provided and I will see you again in the spring

GWEN CHADSEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jefery eaton  |  Expérience générale 
Évaluation :
5

Louis was very helpful....super nice guy!

William Klingberg  |  Expérience générale 
Évaluation :
5

Staff was very friendly and knowledgeable. The experience of renting a small storage locker was simple and seamless.

Dan Mitchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dejae Williams  |  Premières impressions 
Évaluation :
1

The numerous yearly rate increases were to often and never worth it. Then when I left I was told I would be pro rated for the 3 days of the billing cycle I was there for but when I went in to check out no refund was issued

jeremy bell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Mills  |  Expérience générale 
Évaluation :
4

As with all retail locations it seems there is a lack of good trained employees. The employees that are there are doing more than what one person can reasonably do, but they are doing a good job.

Dale Hurd  |  Expérience générale 
Évaluation :
5

So sorry that I had to cancel my storage, it's just that we have a 4br house and we decided to use 1 room for all my Xmas collections / containers. Thank you for your understanding and a great service.

Margaret iriarte  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Keyes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Irby  |  Premières impressions 
Évaluation :
5

Very easy to use and even the people onsite made rounds see if anyone had questions.

Diana Lopez  |  Online Move In 
Évaluation :
5

Very helpful and pleasant staff!

KATHLEEN MEANS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth A Harshman  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DUSTIN MENCHUE  |  Expérience générale 
Évaluation :
5

Tatiana was so kind and patient with my husband and I. She answered all our questions thoroughly and we felt very comfortable choosing uhaul to store our important household items. It was a disappointment our new to us home wasn't ready and Tatiana's treatment of us was so appreciated in our situation. M

Mary Selleck  |  Premières impressions 
Évaluation :
5

Never had a single issue with this facility. Very satisfied

DIANA RUBIO  |  Expérience générale 
Évaluation :
5

I really liked the staff help & information.

willian Santana  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Durga  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELENA HUERTA  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Vincent  |  Expérience générale 
Évaluation :
5

All good

Shirley Rackner  |  Premières impressions 
Évaluation :
5

The whole thing went smoothly, answered all my questions

Dakota Dady  |  Expérience générale 
Évaluation :
5

The staff were friendly and willing to help

REIGN WILLIAMS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise Royal  |  Expérience générale 
Évaluation :
5

Over the years everyone at this facility has been extremely helpful and knowledgeable. Merci.

Emily Salas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Johnson  |  Expérience générale 
Évaluation :
5

N/a

Jose Parra  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luther Holland  |  Expérience générale 
Évaluation :
5

James was great to work with. Professional and friendly.

Jeffrey McKisson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REIGN WILLIAMS  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rickey Newsome  |  Expérience générale 
Évaluation :
5

The facility was very easy to navigate and clean. The staff were very helpful and friendly.

Justine Seares  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Green  |  Expérience générale 
Évaluation :
5

Keep up the good and outstanding job!!!

Margaret iriarte  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AIRVINIA BROOK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Long  |  Expérience générale 
Évaluation :
5

It is well run it is the only place in az we use

DENNIS SONDREAL  |  Premières impressions 
Évaluation :
5

Only problem I encountered was that the facility did not have the original storage unit I had reserved which was a a 5X10.

Tania Ruiz  |  Premières impressions 
Évaluation :
2

Staff was undertrained and very matter of fact. Employee did NOT know hours of access. She "guessed" no explanation of security card use. I was given a map. When questioned as to why additional contact info was needed for someone outside of my household., employee said " its our policy… the app would not take decent photos, although truck rental in TX worked fine. When asked what happens if someone doesnt have a smart phone… employee replied… " you cant rent from us". Basic help in identifying and locating the unit would have been helpful. I could not in good conscience recommend a storage unit from this location. Common courtesy is expected, cold snappy answers will get nothing but a reciprocated attitude.

JAMES WELLER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted Brandl  |  Expérience générale 
Évaluation :
3

The facility is top notch, however, the customer service is terrible especially when it comes from the General Manager. The Cody manager was very disinterested in being helpful, issued me the wrong truck to move my property into storage…after I notified her 4 attempts, after 45 minutes of trying to check out the condition of the moving truck, she continued to be unhelpful and unresponsive…another employee simply said "the check out process in the app doesn't really matter, just take pictures and deal with it on return" Around closing time I was approached by another employee wanting to correct my rental contract because I was issued the wrong truck…I was really annoyed to hear that after I made multiple attempts and an hour of my time wasted in an effort to get that resolved at the start of my rental. I would like to speak to someone above the General Manager about my experience PLEASE!

Israel Delgado  |  Online Move In 
Évaluation :
5

I was in that storage unit for over 8 years. Over those 8 years, I used the rental services many times for my business and have been happy with the staff and condition of the rentals.

ROBERT HILL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lester anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Sunderland  |  Expérience générale 
Évaluation :
5

Great site and convenient. Very clean!!! Will be using this site if I need it again.

Rachael Clepper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Coleman  |  Online Move In 
Évaluation :
5

Online processing to get a storage room was horrible. Provided wrong information. Not enough knowledge on what they were selling. I end up having to upsize my unit because the storage room was too small . The representative was not listening to what I actually needed. My move was stressful as it is . But the online service sure did put the icing on the cake . Luckily the representative at the actual store was helpful show me what size unit I needed and they had open unit for me

Shaniece Harris  |  Online Move In 
Évaluation :
3

Female office person is extremely rude. It takes forever to get someone on the phone. I wound up switching storage facilities because of this.

robert rosenberger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff jones  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ivana Temple  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jay Lee  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLANCA DOMINGUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Ferla   |  Expérience générale 
Évaluation :
5

helped me out so much

Johnny Seymour  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Najera  |  Expérience générale 
Évaluation :
5

Very helpful staff. Nice storage company to work with. I highly recommend this facility.

Chaplaincy for the homeless  |  Expérience générale 
Évaluation :
5

So nice to have the carts to help us.

Erin Ethier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL LACEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg MERON  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erica LOVE  |  Expérience générale 
Évaluation :
1

The over head light above my unit has been out for at least 4 years. I reported it but the bulb never got replaced

Sandra Cantwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Trippanera  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUA DECIRCE  |  Expérience générale 
Évaluation :
3

My first month was supposed to be free . I was in there for less than a month and I was charged a full month bill and sent to request my refund from a different location.

Stephen Fomeche  |  Expérience générale 
Évaluation :
5

Let me start off by saying that I was very dissatisfied with the entire process of making reservations online only to have them disappear, reserving a truck only to be told to get it I would need to go out of state to pick it up and even though I go through the app process to pick up the truck I am told I owe 2x my reservation. By the time I showed up at this facility I was wrecked. ANTHONY checked me in to the unit and was responsible for checking the truck in as well. Give this guy whatever you need to keep him around! I was going to never use U-Haul again and I was going to let everyone know it. ANTHONY turned that all around. He was courteous, professional and didn't just make it right financially but treated me like I was a valued customer. THIS guy needs to train all your people and especially your 3rd party vendors and online people. You went from 0 stars to 5 because of one person doing his job well. If you would like to know more please email me at Justin@Walters.bio and I am happy to help anyone who is interested both sides of how this happened. I am again a satisfied customer thanks to ANTHONY. Warmest Regards, Justin Walters

JUSTIN WALTERS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald R Martin Jr  |  Expérience générale 
Évaluation :
3

I used the facility on Citrus right off I-10 in Goodyear. Clean, well maintained. I had a unit for 5+ years and my main gripe was the continued raising of rent. I believe it went up almost $30 in the five years I was there. That's a steep increase in a short amount of time.

Brent Mann  |  Expérience générale 
Évaluation :
4

Parking for inside storage was a little problem a couple of times,

Ronald Smith  |  Expérience générale 
Évaluation :
2

No comments

Charles Philips  |  Expérience générale 
Évaluation :
5

The staff at this facility are excellent, very helpful and trying to get you in to the best that fits your needs. Always greeting customers with a smile and I have enjoyed doing business with them.

NANCY VELLALOS  |  Premières impressions 
Évaluation :
4

Joshua in the office was helpful, patient, and really nice!

Kelly Hopler  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique Orlando  |  Expérience générale 
Évaluation :
5

Did a great job !

Jacobo Hernandez  |  Premières impressions 
Évaluation :
5

I only had to deal with the staff a few times but whenever I did, they were very helpful. thank you.

Pitthaya Pholyotin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Call  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian Soto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald R Martin Jr  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter Quichocho  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Grills  |  Online Move In 
Évaluation :
5

The staff was very helpful and fast, we appreciated finding a suitable space in such short notice. Merci.

Joyce Moran  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY CANIZALES  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Cota  |  Premières impressions 
Évaluation :
5

It's hot inside. It says temperature control which is probably the case but it'd be nice not sweating moving your stuff. It's okay to lower the ac just a little bit it won't hurt the pockets with all the money they make

Alyssa Tellez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM SPIEGLER   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Belchamber  |  Expérience générale 
Évaluation :
5

Friendly and knowledgeable staff . Facility is always clean and maintained .

Kraig Hansen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM CERVEN  |  Premières impressions 
Évaluation :
5

Very clean facilities,All employees were outstanding great customer service. Merci

Steve Elder  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Armenta  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA WILLIAMSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cirilo Delafuente  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Mata  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerell burris  |  Expérience générale 
Évaluation :
5

Ecxelente servicio amabilidad y profesionalismo gracias

Tomas Gutierrez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony dailey  |  Premières impressions 
Évaluation :
5

I've been there 3 1/2 years. A waste of money for me but that not your fault it's mine. I ended up giving everything away. Manny was there in the beginning and he was very good. It's a shame the staff now is rude they don't smile need to work on them

Mary Wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Flemming  |  Expérience générale 
Évaluation :
5

I never had to use a storage facility before and I was very satisfied with your company. The only issue I had was getting around the fenced construction area where my units were located. I had to back up the trailers to get to it and that made it a little inconvenient. Other than that, I would definitely use U-Haul in the future for storage needs. Keep up the great work.

Luis Manjarrez  |  Expérience générale 
Évaluation :
5

Friendly staff and well maintained facility.

Kraig Hansen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Thornton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Thompson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd Brockway  |  Premières impressions 
Évaluation :
5

Easy access, right off the interstate. Easy to unload, clean and staff are very helpful.

Rene Mumme  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick island  |  Expérience générale 
Évaluation :
5

It was a seamless and quick procedure to rent another unit. I can't emphasize how impressed I was with your staff, each step of the way. Merci.

Roman's Oasis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANNINA HERNANDEZ  |  Expérience générale 
Évaluation :
1

It's a nice facility and it held my stuff. The unfortunate part about it is every time I heard the alarms go off I never saw an employee look to make sure everything is ok, also it seemed like every couple of months they raised the rates for what they say is keeping the facility upkeep but never saw any changes just them building new storage areas. Glad I got out just 4 days before they raised the rates again.

Derek Papiro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Rabel  |  Expérience générale 
Évaluation :
1

Get my email off this account please

Michael Castillo  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Alvarez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james davis  |  Expérience générale 
Évaluation :
3

Don't advertise that you are a proud supporter of Military Veterans but will not offer Military discount at all locations. In addition to that you raised the storage rates right before the holidays and didn't offer a grandfather provision to those who have been faithfully paying for storage rent on time.

Bret Hobbiebrunken  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisha Jarrett  |  Premières impressions 
Évaluation :
4

They didn't explain that I had to sign in and out to use my pin to get in the building. Other than that it was great. Wish it wasn't so hard to get the carts through the door. That bump on the floor makes it extremely difficult.

Ivana Temple  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Burch  |  Expérience générale 
Évaluation :
4

The only issue I have is . When I got out of my unit I was told a a date that I could move out and not get charged for another month. I did that and have the printed copy of 0.00 charge but then today I got charged for another month. I called customer service only to get sent to call waiting and then got hung up on I still need support in getting my money back as that was the agreement that I asked about .

CARLOS DULLUM  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

fransico jimenez   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Caratachea  |  Expérience générale 
Évaluation :
5

The young man helping was knowledgeable, understanding and professional.

Tim Brown  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Irving Rubio  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAY POOLE  |  Expérience générale 
Évaluation :
2

The construction made it difficult to get to our space. The dust on all of our belongings was horrible.

brad Guck  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald brown  |  Expérience générale 
Évaluation :
5

We moved from North Dakota to Arizona and did a Google search of this place. Super friendly staff, clean and everything went smoothly.

JODIE BUNKER  |  Premières impressions 
Évaluation :
5

The experience was so good, i extended my rental unit 3 months. It was supposed to be a simple 30 days, but the site made the extension a better choice. We've now moved to Central AZ and are no longer in need of a unit. Thank you for a great experience!!!!!

Armand Veldusea  |  Expérience générale 
Évaluation :
5

The chain-link fencing is to close to the outside units but I’m an experienced driver and managed it ok; others might not.

John Walker  |  Expérience générale 
Évaluation :
5

Never had problems. On-site staff friendly and helpful.

MONICA FERNANDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Thomack   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Burnette  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina Kasting  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Karnaghon  |  Expérience générale 
Évaluation :
5

Although we didn't have the unit for very long, we would use this particular UHaul location again. The staff was knowledgeable and friendly.

Jeanne Davis  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

MICHELLE RODRIGUEZ  |  Premières impressions 
Évaluation :
5

Overall impressed

Tom Durga  |  Premières impressions 
Évaluation :
5

Clean facility, friendly and professional service.

JAIME tovar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Whitley  |  Expérience générale 
Évaluation :
3

Facility was supposed to be air conditioned but every time I went there I nearly had heat stroke being inside the facility. Every single time I went there the alarm went off. Sound was way above safe limits. Even thought it was 24 hours if you went after office hours the only door that you could use to access the facility was a small man door. Large doors were locked with a notice to not open or alarm would sound. Not convenient for large sized items. Not enough parking so people would use dock spaces to park their cars. Many times I had to wait for for someone to move a car so I could back a truck up. Price amd service was really only good thing about it. Facility is under sonstruction so I hope problems will be addressed.

Christopher Strick  |  Expérience générale 
Évaluation :
4

Disappointed that monthly rate is paid in advance with no prorated refund in move out of before one month

Samantha Bass  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bobbi Martinez  |  Expérience générale 
Évaluation :
5

Thank you it was great!

Darcy Brockman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney Royal  |  Expérience générale 
Évaluation :
5

Professional service and friendly environment.

JAIME tovar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Duncan  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joline panico  |  Expérience générale 
Évaluation :
5

Great customer service and friendly staff .

Kraig Hansen  |  Expérience générale 
Évaluation :
4

Other than changing my monthly price without notice there was no issues.

Jessie Duke  |  Expérience générale 
Évaluation :
5

Close to home and helpful staff

Rodney Royal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY WESTOVER  |  Expérience générale 
Évaluation :
5

It was very nice

Marlene Window  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabelle Trainor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Googins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva Revious  |  Expérience générale 
Évaluation :
5

The staff was ver informative and helpful.

RUBY GRAVES  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Hardin  |  Expérience générale 
Évaluation :
5

Staff was very helpful with entry and exit. Your indoor accommodations were excellent. I would definitely recommend the U-haul storage on Citrus Drive.

James D comcaux JR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERIANN HERMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Churchill McMurrain  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kai Keliikoa  |  Premières impressions 
Évaluation :
5

Customer service is Awesome. Staff are doing a fantastic job. Thank u guys.

pam tomasyo  |  Premières impressions 
Évaluation :
2

Some female that worked there wldnt honor the free month of storage even though a contract had been downloaded onto my U-Haul acct. Was yelled at to leave the building and when I refused so I CLD get answers she pushed a panic button and called the cops. I waited for them since I knew I had done nothing wrong. Police let me and my husband leave after I told them my side of the story and told them to look at the video and then they wld understand where I was coming from

Michael Hernandez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aracely Vargas  |  Online Move In 
Évaluation :
1

The so-called mgr wld not honor the 1 month free storage, when confronted, she called police on me and had me 'removed' from the facility. She didn't even take the time to hear my question before shouting out that they wld not honor the reservation. Very poor customer service performed by the 2 other workers there with her also. Will never use U-Haul for anything again, that's for sure.

Sonia Hernandez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perrine O'baanon  |  Premières impressions 
Évaluation :
4

That latch on our storage did get stuck a few times. I was not happy about that. But I definitely would recommend Uhaul to others. Thank you for everything.

isiah williams  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sandy thyfault  |  Expérience générale 
Évaluation :
5

Good and fast service, sarah was very helpful with letting me know where to find anything i was looking for, such as bathrooms and stairs.

james Crouch  |  Premières impressions 
Évaluation :
1

On move in I had TONS of issues I already reported. On move out I & others were there for our 24 jour access & couldn't access it till the employees came at 9am! Saying the power was out, but I saw him enter a code in the box then it worked. Its supposed to bev24 hour access

Jelsa Seid  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Arriola  |  Premières impressions 
Évaluation :
3

I would probably still be renting with you but with the recent price increases within the last 6 months it kind of price me out of the unit

wayne lewis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio torres  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickolas Casavant  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY JOHNSON  |  Expérience générale 
Évaluation :
5

Helpful & friendly staff! Great location. Building is clean. I would recommend to everyone.

Rene Mumme  |  Premières impressions 
Évaluation :
4

I felt the access hours ending at 7 most days was a bit inconvenient especially since I work some times until about 8. But overall a great service and location was super convenient.

Victoria Perfecto  |  Expérience générale 
Évaluation :
5

Dakota was professional and friendly. Got us fixed up quickly.

kelly strong  |  Premières impressions 
Évaluation :
5

Thank you for working with us

Michael Moreno  |  Expérience générale 
Évaluation :
5

I would have never left but I moved to the East valley and this facility wasn’t convenient any longer.

Tristan Rhoden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW HERRING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles lany  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYLEEN MEDINA  |  Expérience générale 
Évaluation :
5

Getting the unit and moving in was a breeze, it was the truck rental that was not a pleasant experience and a concern has already been submitted.

Jessica Whitlock  |  Online Move In 
Évaluation :
5

Too pricey

margarita ortega  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Santillan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike Mcwhorter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karron Predovich  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Hettinger  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trish vencill  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne Davis  |  Premières impressions 
Évaluation :
4

Staff is courteous, well informed and Professional. A pleasure to do business with them

PAULINE FERNANDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLYS PETERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Turnbow  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Hurley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia Barrett-Bryant  |  Premières impressions 
Évaluation :
5

I will choose your company again as well as recommend to any one in need of your services.

Semaj Perrin  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

McKinsey Williamson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette Jackson  |  Premières impressions 
Évaluation :
4

Really great and helpful staff!

Ricardo Saucedo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

briana trujillo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Holmes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Fortenberry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Linn  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan J Crowley  |  Expérience générale 
Évaluation :
5

The people were wonderful to work with. They were right there & wanting to help. Great facility

susan tetreault  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Orman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLYS PETERS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter Zipp  |  Online Move In 
Évaluation :
5

I will always use uhaul as my truck rental and storage company whenever I need it. From the first time you step into the facility The fast friendly and on point customer service is what I have come to expect from the company and I am never disappointed. Great job as a whole uhaul! I recommend you to you to everyone. Je

Seneca Boismier  |  Expérience générale 
Évaluation :
5

Staff was always helpful and polite.

kathi jarboe  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Leanthony Reasnover  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah Leon  |  Online Move In 
Évaluation :
2

It was frustrating that the manager would never change the account from my deceased husbands name to mine even after giving him a death certificate. It was hard seeing my husbands name come through monthly on items after I went through the trouble of having it changed. I made three calls and sent two emails to no avail. No customer service or consideration to someone grieving.

Charles MOORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Behrends  |  Online Move In 
Évaluation :
4

Very good overall. Thanks.

Frances Horton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha Everett  |  Expérience générale 
Évaluation :
5

I was glad to have a storage unit, as it came in handy.

Tia Troutmon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nickolas Casavant  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geocia johnson  |  Expérience générale 
Évaluation :
5

As usual, U-Haul has always provided my family and I with an excellent experience with both rentals and storage. Their facility has always been clean and the staff has always been very friendly and helpful.

scott sarver  |  Expérience générale 
Évaluation :
1

This place is a joke, I think they purposely remove the auto pay from your account to collect the late fees.

Kimberly Mate  |  Expérience générale 
Évaluation :
1

My first few months the autopay would randomly be turned off and a late fee would be added to the unit. I paid 5 out of 7 months with one unit having a late fee. I just wonder how many other $28,99 late fees are being paid by families that set up autopay.. either the system is faulty or the employees there are doing this and it's a total rip off!!

Kimberly Mate  |  Expérience générale 
Évaluation :
5

Great storage place I highly recommend it. Had stuffed stored there for a number of years.

Mary and Ron Green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA LEER  |  Premières impressions 
Évaluation :
4

Thanks Manny. Manny has been very helpful and polite. He has great customer service skills and knowledge.

Sylvia Fairfax  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Vigil  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana Vargas  |  Expérience générale 
Évaluation :
2

I had been renting a unit nearly a year. My rent was do on the 10th of the month. I called on the 9th before I drove the 3 hours to the store and they told me they had a trailer. When I got there we loaded our truck but they could not get the computer to release the trailer. Ao they reserved it for the next morning hoping then it would allow me to rent it. They assured me that i would not be charged for another month because it was not my fault they could not give me the trailer to move the little bit of my stuff that was left in the unit. So the next morning I drove again 3 hrs but this time the trailer was allowed to be rented which we did.first we loaded our truck then realized we really didn't need the big trailer so I ask if I can switch to a smaller one. Which we did. They saie they would credit my debit card account for the diference in the two trailers which was about 50 dollars. Plus the unexpected charge of another months rent almost 150 dollars. And when I ask when they were going to fix it. I was told yesterday morning. On 10-10-2021 someone would call me, here it it 10-11-2021 @ 4:30pm havent heard a word. I know to them 200 dollars might not be important but i am on a fixed income and that's a third of my income. Ignoring your clients is not a good business practice. Especially when I've been using there business for over 35 years 

CHRISTINE FLORES PEREZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID DION   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAYLEEN MEDINA  |  Premières impressions 
Évaluation :
5

Manny was great. He was professional and provided top notch service.

GARREN TIBBS  |  Premières impressions 
Évaluation :
2

Not very nice and very expensive and prices still go up each year.

Nancy Nichols  |  Expérience générale 
Évaluation :
3

The monthly rents continued to increase dramatically, multiple times a year and found storage cheaper

David Morgan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Malo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Orman  |  Premières impressions 
Évaluation :
5

Staff was very friendly and very helpful

CHARLES SALAZAR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz Carr  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatriz Carr  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Nelson  |  Premières impressions 
Évaluation :
5

Drive up lockers entrances ALWAYS had numerous amounts of gravel and dirt. Had to sweep constantly when loading and unloading. Otherwise, this storagecenter was excellent. Good job.

Alan Aggson  |  Expérience générale 
Évaluation :
5

We have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!

kathi jarboe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Butler  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa Hall  |  Expérience générale 
Évaluation :
5

Muy amable el personal, todo fue muy cordial y eficiente. muchas gracias ¡¡¡

JOSE CHAVEZ NUNEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Burch  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Healy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESJ ALARCON  |  Expérience générale 
Évaluation :
5

The staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyone

Dawn Hamelton  |  Premières impressions 
Évaluation :
5

Love the easy in and out. One-stop shopping

Joycelyn Canidy Scott  |  Premières impressions 
Évaluation :
3

Prices became too much to continue.

mark guy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david soto  |  Premières impressions 
Évaluation :
2

Staff not helpful at all and they do not answer the phone Ever. Not professional at all it’s actually a bunch of young 20-25 yr olds that just don’t care.

Sandra Rizzo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance Little  |  Premières impressions 
Évaluation :
1

Gave us a unit that was already in use, went back to the front and ended up with nothing. Also got charged for a lock online, please process a refund!

Veronica Botello  |  Premières impressions 
Évaluation :
5

With you a few years and no issues

Patricia Poindexter  |  Expérience générale 
Évaluation :
5

Loved it there….relocated so had to move to location closer to home.

susan nelson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sijifredo Dominguez  |  Expérience générale 
Évaluation :
5

It would be nice to have lights in the unit. Even if they were motion sensor. Just a thought.

John Wetterlund  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Scott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESJ ALARCON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Suchta  |  Expérience générale 
Évaluation :
4

Better air conditioning is the only thing I can think of.

tiffany shallbetter  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA POTTS  |  Expérience générale 
Évaluation :
5

Muy feliz muy limpio y fácil de aseder primera vez que rento un lugar muy bonito y que fue cómplice de guardar mis cosas por 7 meses mientras esperaba que me dieran mi nueva casa una hermosa experiencia ♥️

ZURISADAI ROMERO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS STIMPSON  |  Premières impressions 
Évaluation :
5

I will most definitely use this location if I need another storage unit in the future!

Chawndra Locket  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Wetterlund  |  Premières impressions 
Évaluation :
5

I always use U-Hsul

Jacqueline Monroe  |  Expérience générale 
Évaluation :
5

The best cleanest and most friendly staff I ever encountered at a storage facility

TOMAS FIGUEROA  |  Premières impressions 
Évaluation :
4

Very well maintained and clean facility

donna Coleman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele bentle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Troutman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Duncan  |  Premières impressions 
Évaluation :
5

This is a beautiful facility with nice carts to help in moving. Everything was good about this place except that my husband got stuck in the elevator!

Louise Tregaskis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellee Rickenbach  |  Premières impressions 
Évaluation :
5

Very professional and thanks

LELIA HANEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellee Rickenbach  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellee Rickenbach  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Osvaldo Pena  |  Premières impressions 
Évaluation :
5

Easy and simple. Great staff. Answered all questions without regard. Clean and safe.

Daniel Stockel  |  Expérience générale 
Évaluation :
3

The facility was spotless when we first rented and the longer we stayed the worse it got. I addressed it with the manager and I found him very rude. I have a cleaning company so I know what clean is and what your facility should look like. We store our trailer at 303 and northern and my brother in-law has and inside unit over there and you could eat off the floors in there it is so clean.

carol lavine  |  Expérience générale 
Évaluation :
5

Goodyear location has amazing and helpful staff members

Evelyn Harding  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Peyser  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John peace  |  Expérience générale 
Évaluation :
5

Especially appreciated that every hallway is individually air conditioned. Also appreciated that a space is provided where usable items in good condition can be left for others to take if they wish. The whole facility is very well constructed and maintained and the personnel are very friendly and helpful. Couldn't be more satisfied. Fortement recommandé!

Rio Beckwith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Sandoval  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william hurst  |  Expérience générale 
Évaluation :
5

Easily accessible, clean facilities. Lots of hand carts that steer easily.

Louise Tregaskis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vince bowers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vince bowers  |  Premières impressions 
Évaluation :
5

The staff was so professional and helpful, bot to mention the young man (Daniel) who helped with our moving truck was incrediblely kind and super helpful. My family has used this place before and they have always gone above and beyond to be helpful. The facility is also always very clean, much more clean than any other storage place I've been to. And the manager Manny is dedicated to giving the best service he can.

Rhiannon Payte  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jolene Wilson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lewis Arendall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia DUME  |  Expérience générale 
Évaluation :
5

The guys were very helpful!!! Thank you

Paul Steinbrenner  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

walter parks  |  Expérience générale 
Évaluation :
5

Thanks so much for all your assistance, we really appreciate it.

nancie plum  |  Expérience générale 
Évaluation :
3

To call is ridiculous. 3 hour wait

Christina Holguin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Smith  |  Premières impressions 
Évaluation :
3

The staff has changed a lot. So it's hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don't know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.

laura kagel  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rebecca falco  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTHANN CARLTON  |  Premières impressions 
Évaluation :
5

Incredibly warm, friendly and helpful front office staff. Quick and simple check in.

tiffany shallbetter  |  Premières impressions 
Évaluation :
5

The staff is very friendly and personable. The storage area is always clean. I have rented several things from this location on Citrus Rd in Goodyear, Az. Their rentals for trucks and trailers is also excellent. I do recommend this u-haul location to everyone who asks me where I rent from.

Helen Stanley  |  Expérience générale 
Évaluation :
5

Great experience!

Denise Otero  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. The location was very clean and they must have some of the friendliest employees ever. I will definitely be recommending to friends and family. All thanks to the staff at this location.

Noel Rodriguez  |  Premières impressions 
Évaluation :
5

Merci ☺️

DAWN GARRIDO  |  Expérience générale 
Évaluation :
3

While most staff were friendly and polite, none went out of our way. When we moved out, we moved into a Uhaul container for transport, and the window was supposed to be 12-6p. We verified this twice: on the phone making reservations and in person at the facility 2 days in advance. When we arrived, we would only have access for 3 hours because the only forklift driver was leaving at 3 (the office is open until 7). We went over by 10 minutes, so their solution was to "park a truck in front of it," which they did not do before we left, and probably never got done. Overall the facility is clean, with nice bathrooms and good AC. Our stuff smelled musty in the last month there (a first after 2 years of use), but I know that's not entirely their fault.

Jennifer Faer  |  Expérience générale 
Évaluation :
5

I felt like family

CHARLES SALAZAR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Louis Taylor  |  Expérience générale 
Évaluation :
5

The staff who was working that day we’re nice and helpful

Ronald Browning  |  Premières impressions 
Évaluation :
1

I would not recommend this uhual based on the interaction with a worker 5/3/21 at 10:45 am. He was rude and condescending. I had to go back to the office because there was a green tag on my storage and i had no way to take it off. I ask the gentleman "hello i have a lock on my storage is there anyway to take it off" he goes "is it a lock or a tag" and i go "i believe it is a tag, do you mind coming with me i don't have scissors" he goes "you can't just rip it off?" So then he follows me to my storage and goes "see you have a tag not a lock!" In a rude manner and i go " oh sorry i guess it's kind of the same thing to me" trying to lighten up the mood and he goes "no not at all! They're totally different!" In a snarky tone, then he proceeds to rip of the tag and go "see all you had to do was rip it off like i told you" this employee made me feel incompetent and bothered that i asked him to do his job. 100 % will not come back.

Amber Lyles  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Massieu  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia Gonzales  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

denise muldrow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTI VIZZERRA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Lyles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya perez  |  Premières impressions 
Évaluation :
5

Manager was very hospitable and professional. Took his time to explain rental process.

Saffie Tunis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kale Mckisson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg MERON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Monroe  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria moreno  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARJORIE KONEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Howard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mccarthy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teawna Carmon  |  Premières impressions 
Évaluation :
5

We have used this facility twice and have been very happy with it both times. I have recommended it to several friends and family!

Jeffrey Ross  |  Expérience générale 
Évaluation :
3

The gentleman that helped me didn't explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn't. He didn't offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn't explain how I need to make my monthly payments for the storage unit.

Kimberly Mate  |  Premières impressions 
Évaluation :
5

Overall a great experience!!

RICHARD DE LE REE  |  Premières impressions 
Évaluation :
5

Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn't one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.

Vanessa Mateo  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Gregg  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMA TERUEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Olson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID EVERETT   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Sakiev  |  Expérience générale 
Évaluation :
5

Yall took away the stress of moving from state to another. I just wish the truck pick up and drop off was the same place as the storage room.

Walter PARKS   |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean goss  |  Expérience générale 
Évaluation :
5

Could have access to midnight

enya baker  |  Premières impressions 
Évaluation :
5

Very nice and helpful service!

valerie kahikina  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY DUFF  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert rosenberger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara allred  |  Expérience générale 
Évaluation :
5

Aucun

James Hyman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce Elmer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE MARTINEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Alexander  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael McMahon  |  Expérience générale 
Évaluation :
5

Employes need to answer the phone in office instead of ignoring it all together.

Bryan Johnson  |  Expérience générale 
Évaluation :
5

Employees are always very courteous and helpful

Beverly Leas  |  Expérience générale 
Évaluation :
4

The only issues I had was with the access cards. No matter which card was used and were it was swiped to disarm the alarm it failed to do so. every time the unit was opened the alarm would sound. Other then that the staff were outstanding and very helpful in every matter.

WILLIAM LIPE  |  Expérience générale 
Évaluation :
4

The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.

Susan J Crowley  |  Premières impressions 
Évaluation :
5

Great experience overall. Unit was well kept and property was well managed.

James Yogi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth abstender  |  Expérience générale 
Évaluation :
5

The staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.

David Noel  |  Expérience générale 
Évaluation :
4

First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible

Joe Bannon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Garza  |  Online Move In 
Évaluation :
5

Staff ‘went out of their way’ to find us a unit In size we needed.

Dennis Sondreal  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine chisholm  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher McDonough  |  Premières impressions 
Évaluation :
5

Great, clean efficiency recommend

tracey gordon  |  Expérience générale 
Évaluation :
5

super clean well lit and clean bathrooms well worth the money

Arthur Welch  |  Expérience générale 
Évaluation :
5

Great customer service, I will rent here again.

Timothy Lindsey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosangla todd  |  Expérience générale 
Évaluation :
5

The unit was clean and easy to access.

Debra Velazquez  |  Expérience générale 
Évaluation :
1

We had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another company

Josh Denk  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Harringer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen OConnor  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUBEN MARTINEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES CHAMBERS  |  Expérience générale 
Évaluation :
2

I had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it's just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don't think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I'm sure business takes more presidente than service itself.

Gennieva Mendoza  |  Expérience générale 
Évaluation :
5

Everything was easy, well laid out and would recommend

Ronald Sherrock  |  Online Move In 
Évaluation :
5

Just what I needed, everything was made very easy.

Cody Maynard  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Tennant  |  Expérience générale 
Évaluation :
5

Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.

cami hudson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jajuan Ashley  |  Expérience générale 
Évaluation :
5

Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!

CHRISTINE FLORES PEREZ  |  Premières impressions 
Évaluation :
5

Employees were very friendly.

Al Morga  |  Premières impressions 
Évaluation :
5

Very excellent experience. Would do again

James Hyman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Maynard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy Diggs  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia Dume  |  Expérience générale 
Évaluation :
5

T

bryan barton  |  Premières impressions 
Évaluation :
4

Nice place

donna Coleman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki Beaty  |  Online Move In 
Évaluation :
5

Amazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.

faustino hernadez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anabelle Fleming  |  Expérience générale 
Évaluation :
5

Very happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. Thanks

Rick Medina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAY ANDERSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Gousios  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Ross  |  Premières impressions 
Évaluation :
5

Just didn't want to pay to keep my junk in storage.

Tyler Hawkinson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Yogi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zackery Clark  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela Rodrigo  |  Expérience générale 
Évaluation :
5

Excellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilities

rosallie maneer  |  Expérience générale 
Évaluation :
1

the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.

Roxanne Bowens-Mosley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Francis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly Leas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal Sehnert  |  Premières impressions 
Évaluation :
3

Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.

Katrina Medrano  |  Expérience générale 
Évaluation :
5

The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.

marty lee  |  Expérience générale 
Évaluation :
5

My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?

Jennifer Meilleur  |  Expérience générale 
Évaluation :
5

Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

penny gambino  |  Premières impressions 
Évaluation :
5

This facility was maintained well and the staff has always provided excellent service.

Chris Kartes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine chisholm  |  Expérience générale 
Évaluation :
5

Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.

GEORGE AND LISA WEATHEROY JR  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry espinoza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raemi Acuna  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel cano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Williams  |  Expérience générale 
Évaluation :
1

Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.

Darryl Brandt  |  Expérience générale 
Évaluation :
1

Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that's all they had.

Prudencio Perez Jr  |  Premières impressions 
Évaluation :
5

I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .

FRANCES VIZINHO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA ANDRASCIK  |  Expérience générale 
Évaluation :
5

The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.

MELISSA ANDRASCIK  |  Premières impressions 
Évaluation :
4

We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

brian king  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Dehart  |  Expérience générale 
Évaluation :
5

Manny Garcia is great to work with. He made the whole experience great.

daniel maxberry  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Munoz  |  Expérience générale 
Évaluation :
5

No problems, easy access and plenty of storage options.

Vaughn Watson  |  Expérience générale 
Évaluation :
5

Customer Expectation is way above and beyond.

VINCENT GARCIA  |  Expérience générale 
Évaluation :
5

Great service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.

Donna Menendez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla A Burruel  |  Expérience générale 
Évaluation :
4

My only complaint is that the a/c didn't work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.

KELLY SCOTT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Walters  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Salazar  |  Expérience générale 
Évaluation :
5

The elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.

Bob Linton  |  Expérience générale 
Évaluation :
2

The only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn't taken care of. We removed our items after discovering the pests were getting inside the unit as well.

Valerie Gerstenberger  |  Expérience générale 
Évaluation :
5

They were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.

patsy ollerton  |  Expérience générale 
Évaluation :
5

Very knowledgeable and friendly staffs. Made our move very convenient. Merci.

VINCENT GARCIA  |  Premières impressions 
Évaluation :
5

Friendly staff. Got us in and out quickly and efficiently

EMILY GUTIERRES  |  Premières impressions 
Évaluation :
5

Wonderful. Staff was very helpful and the place we kept clean at all times.

Kevin McKinney  |  Expérience générale 
Évaluation :
5

Manny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.

Donna Menendez  |  Premières impressions 
Évaluation :
5

Not only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!

Debra Reiss  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Vigil  |  Premières impressions 
Évaluation :
5

The people were all awesome. I would recommend them to any and everyone one that needs storage help

Douglas Groth  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stacey Powell  |  Expérience générale 
Évaluation :
5

The employees were upbeat and friendly

John Mcleod  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom and debbie carruthers  |  Expérience générale 
Évaluation :
5

The gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.

Debra Reiss  |  Premières impressions 
Évaluation :
5

The facility is clean, accessible and easy to move around with stuff.

Ron Rhodes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Virginia Baker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica Perez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Arnott  |  Expérience générale 
Évaluation :
5

We enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.

Adrian Garcia  |  Expérience générale 
Évaluation :
5

Very secure facility and service was great. Merci.

Stephen Mendoza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Diaz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul ripplinger  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEFANIE MURPHY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Sweeney  |  Expérience générale 
Évaluation :
5

Thank you for making this transition very easy!

Leticia Drummond  |  Premières impressions 
Évaluation :
5

Great location, clean and safe facility, helpful staff.

Aubrie Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE AND LISA WEATHEROY JR  |  Premières impressions 
Évaluation :
5

5 stars to the facility Manager Manny and his staff. Always helpful and professional.

Robert Sheade  |  Expérience générale 
Évaluation :
5

We had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.

Robert & Gayla Lafferty JR & Meseck  |  Expérience générale 
Évaluation :
4

Access card had problems. Electronics can be a pain.

robert leach  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Caraballo  |  Expérience générale 
Évaluation :
5

Manny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.

Timothy Newton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine-Terry bivens-Chavez  |  Expérience générale 
Évaluation :
5

I really enjoy using U-Haul

patsy ollerton  |  Premières impressions 
Évaluation :
5

The manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.

Heidi Norman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara Mason  |  Premières impressions 
Évaluation :
4

Appreciate the carts provided for move in

Fred Edgecomb  |  Premières impressions 
Évaluation :
5

We had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.

ELIZABETH CASSELL  |  Expérience générale 
Évaluation :
5

Staff has always been great to work with. Thank for all your help over the years with my many moves.

Lee Delvo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison Conway  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel cano  |  Premières impressions 
Évaluation :
5

Staff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary H

Gary Heath  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Lewis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david silvas  |  Expérience générale 
Évaluation :
5

Merci

vidanage dadiwela  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monty GONGALES  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.

steven easterling  |  Expérience générale 
Évaluation :
5

Manny was very helpful with issues we incurred from Pickup that he had nothing to do with

rachel bethke  |  Premières impressions 
Évaluation :
4

Great location with very well maintained facilities

William Greene  |  Expérience générale 
Évaluation :
3

It was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.

CHARLOTTE PINKNEY  |  Expérience générale 
Évaluation :
5

merci

Delmar Nelson  |  Expérience générale 
Évaluation :
5

What a great bunch of people!!

Hollyanna Bueno  |  Premières impressions 
Évaluation :
5

Awesome Customer Service!!!

Maria Hernandez  |  Expérience générale 
Évaluation :
5

Easy transaction all around and professional employees. Over a year rental.

Melanie Depoe  |  Expérience générale 
Évaluation :
2

I was supposed to be put on autopay which didn't happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.

linda burt  |  Expérience générale 
Évaluation :
4

All was handled well by the staff. The unit was clean & adequate.

john rossi  |  Expérience générale 
Évaluation :
4

Had to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. Thanks

Allison Conway  |  Premières impressions 
Évaluation :
5

I had three units in two locations and both facilities and staff were great!

DONALD NELSON  |  Expérience générale 
Évaluation :
4

Great place to store stuff. Would rent a space there again if needed.

Debbie Wilcox  |  Expérience générale 
Évaluation :
5

Great facility, clean and well maintained.

Kenneth Del Ross  |  Expérience générale 
Évaluation :
5

Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Dakota Dady  |  Premières impressions 
Évaluation :
5

Manny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.

Nathan Bouren  |  Expérience générale 
Évaluation :
2

Customer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.

alexadra peck  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

steven easterling  |  Premières impressions 
Évaluation :
5

Staff was extremely thorough and helpful. Very friendly.

Savannah Carr  |  Premières impressions 
Évaluation :
5

Very friendly and fast service.

Candace Sapp  |  Expérience générale 
Évaluation :
5

Manny was an information dynamo. The process was very smooth..

stephen mitchell  |  Premières impressions 
Évaluation :
5

Two, four, six, eight. Who do we appreciate. UHaul!

Timmothy Mathews  |  Expérience générale 
Évaluation :
1

I set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.

sergio aparcio  |  Expérience générale 
Évaluation :
5

Manny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!

Rachel Reiss  |  Premières impressions 
Évaluation :
5

The staff is amazing. John helped us with the truck and trailer and was very professional.

Karen Trathen  |  Expérience générale 
Évaluation :
5

Our needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.

judith smith ross  |  Expérience générale 
Évaluation :
4

Very easy administrative process. Access is as promised. So far so good.

charles thomas  |  Premières impressions 
Évaluation :
5

Clean and great access to the area

Ron Rhodes  |  Expérience générale 
Évaluation :
5

Very good experience from the beginning to the end. Staff was helpful and friendly.

Yasmin Rodriguez  |  Expérience générale 
Évaluation :
5

The custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.

Arturo Munoz  |  Premières impressions 
Évaluation :
5

Merci!

Craig Croghan  |  Expérience générale 
Évaluation :
4

Even with computer systems down. The customer service personnel still gave great service.

Cirilo Delafuente  |  Premières impressions 
Évaluation :
5

My experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.

Julieta Paniagua  |  Expérience générale 
Évaluation :
5

The staff was very friendly and the facility is great!

TATIANA SAMPLER  |  Premières impressions 
Évaluation :
5

I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

John Page  |  Premières impressions 
Évaluation :
4

Young lady that helped me was been friendly and helpful.

Virginia Baker  |  Premières impressions 
Évaluation :
2

most of the people working there they act like they don't want to be there.

DJ Fox  |  Expérience générale 
Évaluation :
4

S.O.

Stephanie Stokes  |  Expérience générale 
Évaluation :
5

Great place

LAWRENCE BERTULLI  |  Expérience générale 
Évaluation :
5

Look forward to doing business with you again

Ron English  |  Expérience générale 
Évaluation :
5

Super clean facility is well maintained. Super helpful employees with great customer service skills

William Greene  |  Premières impressions 
Évaluation :
3

Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.

DJ Fox  |  Premières impressions 
Évaluation :
5

Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Gary Dicaprio  |  Premières impressions 
Évaluation :
4

U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn't have mad violent people like that driving your trucks. It's a road rage liability.

Tim Fazekas  |  Premières impressions 
Évaluation :
5

Manny and the crew are very AMF I mean very professional. I've been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone

kimie stewart  |  Expérience générale 
Évaluation :
5

Everyone was very helpful

CARRIE VIGIL  |  Premières impressions 
Évaluation :
4

It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though

kaitlyn santarsiero  |  Premières impressions 
Évaluation :
5

Manager was quick, efficient, knowledgeable, and friendly.

Rhonda Fessel  |  Premières impressions 
Évaluation :
5

Overall, I'd recommend this facility. Clean, safe, and easy to use.

Rene Hughey  |  Expérience générale 
Évaluation :
5

Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!

charles maniscalco  |  Expérience générale 
Évaluation :
3

Very happy with the service

lourdes munoz  |  Expérience générale 
Évaluation :
5

Everyone that worked there was every helpful, and look forward to Working with them in the furture.

Ron English  |  Premières impressions 
Évaluation :
5

Great service. Friendly and helpful staff.

john joseph  |  Premières impressions 
Évaluation :
4

I know you don't want people living in the storage units but you need vending machines or water available for people. It's 113 outside and we ran out of water.

brianna woolsey  |  Expérience générale 
Évaluation :
5

Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.

Mary French  |  Premières impressions 
Évaluation :
5

on time and very responsive.

Ron Rhodes  |  Premières impressions 
Évaluation :
5

Very helpful and kind people to work with

Piotr Szkoda  |  Expérience générale 
Évaluation :
5

Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ

alice chambless  |  Premières impressions 
Évaluation :
1

Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.

Sherin Conner  |  Premières impressions 
Évaluation :
5

Great facility and great staff

Rudolph Jordan  |  Expérience générale 
Évaluation :
5

Great Place

earnest newland  |  Expérience générale 
Évaluation :
5

Thanks

dennis waldner  |  Expérience générale 
Évaluation :
5

Great customer service, friendly and helpful employees.

jason leos  |  Expérience générale 
Évaluation :
5

Manny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!

Craig Gronda  |  Expérience générale 
Évaluation :
5

Great location and people

Quentin Kina  |  Expérience générale 
Évaluation :
5

later hours in evening during hot summer would be nice.

Michelle Hamilton  |  Expérience générale 
Évaluation :
5

Everyone was very nice, professional and understanding.

AMANDA JUENGER  |  Expérience générale 
Évaluation :
5

I will recommend UHaul storage to everyone.

Lori hannah  |  Expérience générale 
Évaluation :
5

Staff is very polite and patient, property is clean. Je la recommande fortement.

Brandon Burkett  |  Premières impressions 
Évaluation :
4

There was an issue with my final bill, but you guys took care of it. And good service!

Kayla Wilson  |  Premières impressions 
Évaluation :
5

Great service from all staff.

Denis Bechen  |  Expérience générale 
Évaluation :
5

Great facility every accommodating.

ginny kezele  |  Expérience générale 
Évaluation :
5

Everyone was lovely and the facility is exceptionally clean.

abby morley  |  Premières impressions 
Évaluation :
5

Very helpful and courteous

George Harrison  |  Expérience générale 
Évaluation :
5

The only thing I didn't like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.

callcut pamela  |  Expérience générale 
Évaluation :
4

Could use another elevator.

Ron Torrence  |  Expérience générale 
Évaluation :
5

Manny was great!!

James Bartlett  |  Expérience générale 
Évaluation :
4

You need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn't give good customer service because there wasnt enough help

Shelly Spencer  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Anna Garcia  |  Premières impressions 
Évaluation :
5

If I needed help with lifting or loading someone was always there to lend a hand!

james robinson  |  Expérience générale 
Évaluation :
5

Thank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.

Lee Delvo  |  Expérience générale 
Évaluation :
5

Alex and the crew were awesome!!!

Craig Gronda  |  Premières impressions 
Évaluation :
5

The staff was very friendly and very helpful Excellent job

Angie Ochoa  |  Premières impressions 
Évaluation :
5

They are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.

Tami Ramey  |  Expérience générale 
Évaluation :
5

Great service for folks from all over...right when we need a little space😇

john gore  |  Premières impressions 
Évaluation :
5

The service that we have had in both locations of U-Haul has been absolutely excellent

carol lavine  |  Premières impressions 
Évaluation :
5

Great service all around.

don marshall  |  Expérience générale 
Évaluation :
5

Manny Garcia runs a well oiled facility. Great employees

Fred Proctor  |  Expérience générale 
Évaluation :
5

Staff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.

Heidi Norman  |  Premières impressions 
Évaluation :
5

Aucun

Barbie Klingenmeier  |  Premières impressions 
Évaluation :
5

Staff are very helpful.

CAROL FRISBEE  |  Expérience générale 
Évaluation :
2

Customer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.

brian LYLES  |  Expérience générale 
Évaluation :
5

Staff was knowledgeable and friendly

Johnnie Mosley  |  Premières impressions 
Évaluation :
5

Great Location...

dean marshall  |  Expérience générale 
Évaluation :
4

Very happy with this facility

LOUISE LANNIN  |  Expérience générale 
Évaluation :
5

The facility is very efficiently ran.

GAIL lodter  |  Expérience générale 
Évaluation :
5

Extremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!

Cathy Skerratt  |  Premières impressions 
Évaluation :
5

Very friendly people, clean units.

rosangla todd  |  Premières impressions 
Évaluation :
4

My only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.

wendell stai  |  Expérience générale 
Évaluation :
5

Great service...everything explained well

don marshall  |  Premières impressions 
Évaluation :
5

The gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.

Tami Ramey  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

william malloy  |  Premières impressions 
Évaluation :
5

Fast and friendly service

Quentin Kina  |  Premières impressions 
Évaluation :
5

U_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGE

marguerite gillis  |  Expérience générale 
Évaluation :
5

Pleasant experience even with moving.

Joyce Dower  |  Expérience générale 
Évaluation :
5

Great location

Nathan Bouren  |  Premières impressions 
Évaluation :
5

Great facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!

Spencer Hill  |  Premières impressions 
Évaluation :
5

Very knowledgeable young men and very helpful!!

william sobolik  |  Expérience générale 
Évaluation :
4

Merci

Teresa O'Connor  |  Expérience générale 
Évaluation :
5

The staff was friendly and helpful.

Robert Gould AZ Premium Products  |  Premières impressions 
Évaluation :
5

Clean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.

michelle scaggs  |  Expérience générale 
Évaluation :
5

Excellent service everytime.

Joshua Gomez  |  Expérience générale 
Évaluation :
5

People were very helpful and very understanding and very nice

ricardo rodriguez  |  Expérience générale 
Évaluation :
5

My locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.

Stephan Swager  |  Expérience générale 
Évaluation :
5

Whoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employee

Joshua Macinnis  |  Premières impressions 
Évaluation :
4

The truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.

janis woodcook  |  Premières impressions 
Évaluation :
5

Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.

Rio Beckwith  |  Premières impressions 
Évaluation :
1

Need better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.

John Goldtooth  |  Expérience générale 
Évaluation :
5

The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

Forclosure solutions, inc Carol biggs  |  Premières impressions 
Évaluation :
5

Thank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohn

richaed tessensohn  |  Expérience générale 
Évaluation :
5

every employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressed

KATHLEEN SHAW  |  Expérience générale 
Évaluation :
5

Recommend

Dennis Sondreal  |  Expérience générale 
Évaluation :
5

We never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn't a easily accessible trash bin and dumpster you can pay to use is never available for use.

amanda conrad  |  Expérience générale 
Évaluation :
4

Staff was friendly and prompt.

Larry Dorsey  |  Premières impressions 
Évaluation :
5

Excellent service and facility.

kelsey lombard  |  Expérience générale 
Évaluation :
5

The Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanks

opal herman  |  Expérience générale 
Évaluation :
5

Staff is friendly and helpful. Facility is always clean. Convenient location.

diana morse  |  Expérience générale 
Évaluation :
5

Nice facility. Always clean.

peter clark  |  Expérience générale 
Évaluation :
5

They were very helpful

MARY KELLEY  |  Expérience générale 
Évaluation :
5

Excellent facility and great staff.

LaShawn Robinson  |  Expérience générale 
Évaluation :
5

always clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctly

Leon Schmidt  |  Expérience générale 
Évaluation :
5

Great facility, super friendly

Nick Taylor  |  Expérience générale 
Évaluation :
5

Good experience.

Christopher Branson  |  Expérience générale 
Évaluation :
2

I was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.

Sybil Armstrong  |  Expérience générale 
Évaluation :
5

Couldn’t be more friendly

Nick Taylor  |  Réservation 
Évaluation :
5

For almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!

alberto flores  |  Expérience générale 
Évaluation :
4

No problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!

joseph young  |  Expérience générale 
Évaluation :
3

I thought it was OK

Tim Bosley  |  Réservation 
Évaluation :
5

merci

Kenneth Wilson  |  Expérience générale 
Évaluation :
5

.

sharon blough  |  Expérience générale 
Évaluation :
5

I wish I would've use this storage facility for all my storage needs. Other storage facilities don't provide the security and protection your valuables need.

Martin Gonzalez  |  Expérience générale 
Évaluation :
5

Great facility close to freeway. Easy interior access will rent here again if the need arises.

DAVID TAYLOR  |  Expérience générale 
Évaluation :
5

Great experience with staff and facility. Used storage and trailer rental without any issues. Je les recommanderais sans hésiter!

larry payano  |  Expérience générale 
Évaluation :
5

Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.

Nick Winchester  |  Réservation 
Évaluation :
1

when i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS that

Linda Sweeney  |  Expérience générale 
Évaluation :
5

We have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.

Jeffrey Ross  |  Expérience générale 
Évaluation :
5

I appreciated the fast and convenient service I was given during my time renting. Never any issues.

jenette hernandez  |  Expérience générale 
Évaluation :
5

Great employees, service and location.

lynn pfluger  |  Réservation 
Évaluation :
5

Manny was very helpful.

KEVIN SWAIN  |  Expérience générale 
Évaluation :
5

The entire team at this location displayed professionalism and were very helpful..

Christoper Davis  |  Expérience générale 
Évaluation :
5

Always clean, helpful staff when needed, easy loading and unloading with extra carts to assist

MARC SONDREAL  |  Expérience générale 
Évaluation :
3

Great facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.

Alma Fraijo  |  Expérience générale 
Évaluation :
5

Excellent

william lang  |  Expérience générale 
Évaluation :
3

poor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of use

Gerald Baker  |  Expérience générale 
Évaluation :
5

Great staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.

Chris Moodhe  |  Réservation 
Évaluation :
5

Excellent service à la clientèle

Kenneth Jackson Jr  |  Réservation 
Évaluation :
4

Available tools and resources were convenient for an easy move in and move out experience.

Ramiro Pompa  |  Expérience générale 
Évaluation :
5

Excellent customer service and cleanliness..

Kenneth Jackson Jr  |  Réservation 
Évaluation :
1

Moved out because rate was raised less than 60 days after move-in.

DEBORAH CAPLES  |  Expérience générale 
Évaluation :
4

Great service friendly helpful

Tracy Henry  |  Réservation 
Évaluation :
5

The property was clean and well maintained. easy access everytime I visited. thank you.

Alexander Canez  |  Expérience générale 
Évaluation :
5

Very helpful staff and unit was accessible whenever I needed to use it.

Gerald Becker  |  Expérience générale 
Évaluation :
4

What a relief not having my unit ransacked and items stolen like my last experience with UHaul self-storage. Much better facility than the one at 67th Avenue and Bell Road.

Wendy Henson  |  Expérience générale 
Évaluation :
5

Manny Garcia was very helpful and acommadating.

manuel gonzales  |  Expérience générale 
Évaluation :
5

Clean and easy access!

KONRAD Dixon  |  Expérience générale 
Évaluation :
4

It would be nice if you prorated fee's when you get your stuff out of storage early. Staff was very friendly and helpful. I would rent here again if I needed services.

Kimberly Wimberg  |  Expérience générale 
Évaluation :
5

Great staff.

Rebecca Moneymaker  |  Réservation 
Évaluation :
5

Nothing but good service. Thanks guys.

harrison billy  |  Expérience générale 
Évaluation :
4

The only hiccup I had was when I got a new debit card.i wasnt notified about a missed payment.

rory mahan  |  Expérience générale 
Évaluation :
4

S.O.

mailinda Stinde  |  Expérience générale 
Évaluation :
4

Just wish that there was a way staff could access a unit if a customer forgot/lost their key to the lock provided they are in could standing and able to properly identify themselves

Richard Best  |  Expérience générale 
Évaluation :
5

I recommend adjusting to earlier or later facility hours

Eric Glenn  |  Expérience générale 
Évaluation :
5

Staff was great, it was pretty busy so we had to wait a while to get checked out. Would be good to have a few more people to help them out. Overall everything was great.

robyn aragon  |  Expérience générale 
Évaluation :
5

My wife and I used this Uhaul storage to store things while our house was being built. We got so lucky to have a uhaul so close!! Staff was super helpful. Will definitely be coming back!

Jonathan Burt  |  Expérience générale 
Évaluation :
5

Everything was great!

Ashley Horner  |  Expérience générale 
Évaluation :
5

Super clean. Staff efficient and helpful. Great experience.

DAVID YACKOWSKI  |  Expérience générale 
Évaluation :
5

Fast and easy! Will use services again!

Andrea Porras  |  Expérience générale 
Évaluation :
5

Great service!

christine pozzo  |  Expérience générale 
Évaluation :
3

My movers were harassed by management about leaving perfectly good conditioned furniture behind for others to take because we no longer had the space in our smaller household.

ANDREA FISH  |  Expérience générale 
Évaluation :
5

The only issue I had was it took a couple months to initiate direct withdrawal and I kept receiving notices that I was late. They did credit my late fee back though and corrected. Overall great place.

Judith Obrien  |  Expérience générale 
Évaluation :
3

none

brandie sieffert  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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