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Charles DCustomer Reviews for U-Haul Moving & Storage of Grasonville
Testimonials From Recent Customers
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Everyone at this location was friendly, helpful and made the rental of the U-Haul process run smoothly. They went far beyond the call of duty to accommodate us in every way possible. We thank you.
Joanna TMiss Bobbie is the best. She truly is an asset to your company. I have and will recommend You to all. Joe Garrity
Joseph GThe only complaint is the cost as the mileage fee is very high. With gas a truck rental for a day was $240!
Gregory KStaff was extremely friendly and helpful.
William SThe office staff didn't show up until 9:12am to open for my 9am reservation. No one acknowledged for apologized for being late.
Bernard MBobbi is very helpful.
Quentin KExcellent staff
Clifton SThe 9' cargo van was available as promised. Basically a brand new van, clean and gassed up ready to go. I chose to check in on my arrival for pick-up and customer service was excellent! Also, the drop-off and return process was equally as seamless. I'd highly recommend U-Haul of Grasonville, MD.
Robert SThe mobile pick up and drop off was not as convenient as suggested. It's a lengthy process that needs to work more efficiently. Uploading pictures takes a long time and many attempts.
Kelly DAll good - staff courteous and efficient. Easy in and out experience. Return is easy and takes very little time.
Gary TQuick and efficient.
darsh pI was able to accomplish what I needed to get done quicker because of the office keeping me in touch with when the vehicle had been returned. This made the job convenient instead of rushed.
JOHN DU-Haul gives excellent service at the Grasonville location. I will always recommend this location to friends and family.
Clifton SThe staff were always helpful, fri endly & courteous! Trucks are always well maintained & clean! Bought lots of boxes & packing materials last May-June....great products & prices
Mary D | Expérience généraleBest customer service with excellent quality and knowledgeable staff 5star
Christopher BThe woman working at this location was courteous and efficient. I was lucky enough to get a new cargo van which made my experience even better!}
Gary TThe sign says wait with your vehicle but no one came . I went to find the only person there and she was unpacking boxes in the office. Also, the price is so misleading. I know it says $19,95 per day around town, but it cost me over $1000 a day!!!!!! It's such a scam
Mark HGetting to vehicle reserved was a little painful
John MAlways very friendly and professional.
Danny WWell maintained yes. I liked the newer style rear door rather than the roll up door. The trailer had mud in it from the last user but it wasn't too hard to clean off.
Jeffrey VTruck was reserved for pick-up at Centreville Self Storage. Arrived there and was told the truck had been dropped at Grasonville. I was told that I would have to pick up the truck there, but I could drop it at Centreville (making it a one-way rental). If I had chosen that option, I would have been stranded in Centreville with no transportation back to pick up my car in Grasonville. Grasonville is 15 miles from Centreville. Because I had to drive to Grasonville, and then back again to drop the truck, and then back again, I added about 50 miles plus two hours of time. The U-Haul rep on the phone gave no other option nor apology nor compensation. The truck itself reeked of smoke.
ANN SRudest person I've come in contact with all year. Yelling over me as I asked questions about the invoice for clarity....literally could not speak or ask questions as she continued to yell. I finally just asked to pay and was yelled at again as it took 3 tries for the machine to read my card that did not decline but wasn't reading it seems. When I finally interrupted her from berating me...she says oh I guess I just won't speak and walked away. No instructions given. Awful customer service. No one should be spoken to that way.
Tarragh HPlace a sign with an arrow at the side door of the building, where the window wash is located, that indicates that the office is located at the front of the building, facing Rt50. Other than that, easily a 5 star rental option.
kyle fTruck was clean but, when taking foot off the gas for a cruising deceleration, the auto transmission downshifted resulting in a high RPM revving of the engine. This likely had a negative influence on gas mileage. Also, steering seemed to be out of alignment.
BLAIR WI would not change nothing all around great service.
james kMs. Bobbie was so.kind and understanding.
Kelly RVery helpful and responsive staff. Very easy move and transaction.
Andrew LFast excellent service
Thomas RI ALMOST dropped the key in the box before I did the self check-in process with all the photos. You might want to make the self-check-in option more obvious! Like a big sign at the key drop box.
Andy TBobbie and her crew is always helpful and accommodating, the place spotless and equipment ready when reserved.
Gerard BStaff was excellent. Very friendly and helpful. Have no negative comments. Was with this unit for 9 years. Also, had the best selection of boxes and other moving and storage products.
FELICIA M | Expérience généraleReally convenient, very clean!! Temperature controlled! Just perfect!!!
Michael B | Expérience généraleStorage unit had a water leak that was not repaired.
Robert G | Expérience généraleThe check in/ rerun process was very easy and smooth. The customer service agents were knowledgeable and kind.
Rona ZMrs Bobbie and her staff are the best!
MARY C | Premières impressionsI was downsizing for 164 to 120, office manager did a great job, 1st calling to let me know unit available and the completing the transfer on 9-19-23. Great job, Stephen Wyne
Stephen W | Expérience généraleThe person at the counter was so polite and kind to me and my 4yr old daughter. You have a fantastic employee working for you!
Joshua HMade reservation weeks ahead for a 20 for truck then got a call late Thursday for a Saturday morning rental that they did not have the 20' truck. No good solution so I had to rent a 15' truck and make extra trips. Very poor system.
Timothy LAll the people who work there are very kind and helpful.. GOD BLESS..
Rogelio R | Expérience généraleIncredible experience- Best customer service!
Linette TThe entire team that works at this location are awesome!!
JAMES F | Premières impressionsNot one thing. This was my first experience and definitely will not be my last.
Sharon JThis was my 3rd experience with this location. Overall experience was excellent as in the past. Equipment is well-maintained, reservation experience is turn-key and the on-site person is exceptional.
auburn bGreat service thankyou
dorthy p100 percent satisfied. Lauren and I think her name is Savannah were superb! So friendly- most important aspect of a business- I rent a lot from uhaul for my business- they are keepers!!!!! Bobbie of course is superb- she cannot be replaced! Thank you for such a great place to come to every week!
Linette TA perfect location for my needs and the staff was extremely friendly and helpful!
Steven SRien
RICHARD HThe tie down tracks are too high and not easy to use a standard size tie down hook with. Everything else was great
Robert lWe were very happy with the service and how easy it was to order online and pick up the truck. The truck was very clean.
WILLIAM ABobbie is always so helpful. The bathroom is one of the cleanest I have ever used! Thank you for everything!! April
April W | Expérience généraleVery impressed with staff in fact the whole process
PAUL B | Premières impressionsFriendly and helpful staff. Hours to access storage locker were great. Knowing there was a security system and cameras eased our minds. Santé!
Lane P | Expérience généraleThe ladies provide excellent service
Eric DNot very friendly
Robert VGreat service, made it easy to complete the rental. We'll stocked location.
peter CEverything went great. Thank you.
Michael MI was really impresed with the truck at how clean and maintained it was. The lady behind the desk was very nice and got me in and out quickly.
Norman KI'm not sure you can improve this facility.......it is so well run, clean, organized & the staff is so very efficient & pleasant to work with!
MARY DProperty is always clean, staff friendly and professional, equipment clean and ready. Couldn't be any better.
Gerard BEverything worked fantastic
Van CI have used this facility for more than 10 years and have never once had a complaint. It is humidity and temperature controlled, which was my main reason for choosing this facility in the first place; there was never once a problem - The staff was exceptionally friendly, knowledgeable and always ready to help me with anything I needed. An outstanding facility!
DONNA L | Expérience généraleMake sure Bobby is rewarded for her good customer service.
Charles MContactless check-in not functional. Was denied access. Had to goto front office and get new entry code.
Mark S | Online Move InWe were here for many years. This is one of the best run facilities (not just storage facilities) that I've encountered. Always clean, helpful, safe, and Bobbie Sue is extremely responsive. Restroom facilities were always available and clean. I appreciated that there's plenty of carts. I liked that you had an 'excess' area for unwanted, but still usable items - very ecological-minded.
CENTER F | Expérience généraleThis is the best Uhaul I have ever used in my 64 years of life!! Bobbie is fabulous and it was outstanding of her to find and keep our dining room table
John M | Expérience généraleOnly because the access code I was given would not work to let me in. Was told the IT department was needed to fix it.
Brian K | Online Move InBobbie keeps the facility in great shape and is a pleasure to work with. I have rented vehicles multiple times as well as a storage locker and everything is always in top condition. She works long hours and deserves a raise for a job well done!
Lisa G | Expérience généraleVery clean, well maintained property, and a temperature regulated unit was perfect for what I needed.
KENNETH B | Expérience généraleThanks again From Roderick for Boat 🚤 Storage And I might be back I left because of High in crease It went From $69 per month to $89 per month just for Parking Would come back today for my Original $69 Thanks and God Bless
RODERICK W | Expérience généraleThe employee is so great. She keeps that location running. Excellent service.
Beth H | Premières impressionsThe staff at the Grasonville location really go out of their way to help customers. GREAT experience - THANK w !!
David S | Expérience généraleGreat place, great service, safe and easy to access!
Lisa M | Expérience généraleBobby was outstanding and the storage facility was very clean
John M | Premières impressionsMy overall experience was excellent and the lady they checked me out deserves a raise.
DEANA P | Expérience généraleThe customer service representative was very helpful and friendly. She even checked on me as I was putting my items into the storage unit.
DEANA P | Premières impressionsIt was not explained to me about signing into both of the access panels.
michelle H | Online Move InVery terrific as long as I don't have to use "u haul.com" That's very difficult to use................ larry
LAWRENCE R | Premières impressionsThe facility was very clean and the office staff was always helpful.
Lisa R | Expérience généraleBobbi is terrific, and so is the new lady!!
Shannon P | Expérience généraleBobbie was incredible!! She was always helpful whenever we went to our unit.. poor thing is always working!! Such a great attitude, pleasant, so proud of her job.. whoever owns this Uhaul storage should be thrilled that she works for them.. love seeing an employee care about there job!!! Merci.
Linette T | Expérience généraleI really appreciate uhaul in Grasonville Maryland, very clean and very good service and very nice people 👍
PRISCILLA M | Expérience généraleEvery aspect of my experience was superb. I needed a storage unit for a few weeks, and the staff was extremely helpful getting me set up, since I was out of the area at the time that I contacted them. Merci.
Patricia C | Expérience généraleStaff is very helpful and friendly anytime we had questions or needed help. Excellent facility and service.
Celeste S | Expérience généraleMerci.
Patricia C | Premières impressionsI know it's business but in my opinion an extra charge for 24hr access could slide and I know you may have many reasons why not too. Ijs
kenneth c | Premières impressionsI can't tell you how impressed I was with this location and Roberta. She provided superior customer service and was always very pleasant and helpful whenever I needed her. I stored with this location for more than 3 years. I knew it was the place that I wanted my "stuff" to be stored in due to the security, climate control, and most importantly the cleanliness and its first impression Roberta made with me. On top of that the facility maintained that same beautiful "just cleaned" look throughout the entire time I rented my unit. Upon emptying out all of my "stuff", everything was in the exact same condition as it was when I put it in there more than 3 years prior. Anyone thinking about renting here should have great peace of mind that their belongings will be well protected!
Mary H | Expérience généraleThe fact I left out of the storage unit two weeks early and did not get my refund did not sit well with me what a rip off I won’t be this place again
Theresa G | Expérience généraleMs. Bobby the owner is THE BEST!!!!!!!!!!
TROY W | Expérience généraleI found the manager to be not very helpful or friendly. It was like she couldn't be bothered and I was an inconvenience to her. The rest of the employees were very nice and helpful. I checked out because my rates changed twice in a year. When I left they didn't give me a prorated rate for the partial month. I think this is bad business practice - especially during these trying times.
Jeff F | Expérience généraleBobbi was always very professional and helpful. She always had a smile on her face. I had stuff stored there for a year and a half. Never had problems and when I need something Bobbi was always there to help. Highly recommend U Haul storage for any storage needs.
Michelle S | Expérience généraleBobbi did a great job and showed me how everything worked with the keys and the unit. It's been a good experience and she does an excellent job.
Sharon G | Premières impressionsBobbi was extremely helpful, efficient and accommodating. Made the process easy and efficient for us-in and out-making my move just a little bit easier. Thank you to the Grasonville Uhaul!
Don B | Premières impressionsBobbi was so helpful and accommodating!
Shawn s | Expérience généraleConvenient temporary storage for items moved out of our home while it was listed for sale and then easily retrieved for move day. Also great source for moving supplies while we packed.
JAMES C | Expérience généraleGreat service and immaculate areas.
Semper N | Expérience généraleGreat solution for our needs.
pat s | Expérience généraleWas there for 7 months and staff was always available and friendly as well as knowledgeable. If I ever need a storage unit again I will be back here.
Chris A | Expérience généraleThis was the easiest arrangement that I have ever had! I did not meet or talk with a single person during the process.So easy. Facility is clean and temperature controlled. Easy in and out.
robert f | Online Move InThe staff member we spoke with was very pleasant and professional
linda b | Premières impressionsThe storage facility was clean and well-maintained. The website is very user-friendly with regard to making your payments and completing the move-out process.
Sean N | Expérience généraleGreat facility, very well maintained.
John W | Expérience généraleOur experience with U-HAUL storage was very good from the beginning when we started looking at our options for storing our household goods until we were ready to remove our items from storage. Thanks
nino r | Expérience généraleThanks so much for helping us out, we always got great service from Bobbie and her staff, always called us when we had a question, highly recommend them to everyone!! Again thanks for a eryrhing!
PAULA H | Expérience généraleVery helpful during a stressful time. Made arrangements to get packed property from movers delivered to new storage unit smoothly.
Robin M | Premières impressionsVery easy, professional service. Area is open and accessible while apparently safe. "Move-in" experience was seamless.
pat s | Premières impressionsAn excellent experience.
Lillian M | Expérience généraleGreat experience!
Brigid S | Premières impressionsThe facilities and the service was fantastic and exactly what we needed. We are new to the area and felt welcomed and taken care of. Fantastic facility and staff.
Kathren L | Expérience généraleBobbi was so nice ,and professional during my time of renting a storage unit at U-Haul . She went the extra mile to help me. I wish all places had great customer service like Bobbi gave to me.
Michelle S | Premières impressionsExcellent all around, I was very happy with my experience at U-haul storage.
Tom F | Expérience généraleEveryone was friendly and accommodating. I appreciated the cold water we were offered when we were unloading the truck into the storage unit. I would highly recommend this location.
Matthew B | Expérience généraleA well organized and clean storage facility, at great prices. It provided me with the peace of mind I needed for my extra stuff.
Realty N | Expérience généraleOutstanding customer service at this location, best part of the entire trip
Susan K | Premières impressionsCustomer service very helpful for all I need for my move. Could not ask for anyone better
Alvin Z | Premières impressionsRoberta is absolutely the best a real asset to your company. Best regards, Steve
Steven M | Premières impressionsThe manager at this particular store(Roberta) was not helpful at all and when i spoke to her she was extremely rude to me and several other customers i had spoken to.
STEVEN C | Expérience généraleI have been very impressed with this particular facility. From the cleanliness, lighting, climate, I couldn't have picked a better place. Bobbi is an awesome manager and always helpful/friendly.
LINDA M | Expérience généraleConditioned air is the best feature of this storage space. Never any mildew.
Jeffrey S | Expérience généraleReally clean place, very polite and helpful staff. It is expensive to store stuff, my lesson learned is get rid of your excess stuff, don't store it. If you have to, this is the place to go.
THOMAS W | Expérience généraleWe have always been very satisfied with Uhaul storage staff, helpful with every aspect of these business!! Our family still use the storage store ,always recommend them when ppl are looking for help!!
Paula H | Expérience généraleWished they had kept the RV/Boat area available.
BILL H | Expérience généraleAlot of quality for the cost. Very clean, modern, high tech. Assistance always available and friendly
CHESTER R | Expérience généraleGreat place.
Daniel R | Expérience généraleGreat facility.
THOMAS P | Expérience généraleVery clean facility, air conditioned, secure
Raymond m | RéservationAlways got A-1 service from Bobbie Sue. Couldn't have asked for better service or help in renting storage units and renting trailers and trucks. We give her and your facility an A+
Michael & | Expérience généraleService was great only thing i would change is make the outside lots 4 ft wider. Thanks
DAVID M | Expérience générale