Customer Reviews for U-Haul Moving & Storage of Grayslake

4 386 évaluations

19251 W Washington St   Grayslake, IL 60030

(847) 223-1290

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(847) 223-1290

19251 W Washington St
Grayslake, IL 60030

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David Vandergriff 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa McGeary Hill 
Évaluation :
5

Excellent service à la clientèle. Nicest Uhaul I have seen. Clean and well organized.

John Breidenbach 
Évaluation :
5

They were on time at 7 am and were very helpful and knowledgeable as well as reasonably price Great experience!

Frank Mitrick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Higgins  |  Expérience générale 
Évaluation :
5

Very easy process to get a storage unit, couldn’t have been better.

James Garstka  |  Online Move In 
Évaluation :
4

I paid for a mattress protector and didn't get it. The truck was perfect for most of my things besides some small things that wasn't ready to move yet. It was also convenient to have storage right there and take care of everything online, because I ended up getting a good size unit right by the automatic doors. Was a huge lifesaver.

JORIE HATHAWAY  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Feldman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Fraher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOONKONG KASOUAHER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Williamson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sargon Hajey 
Évaluation :
1

The stuff was awfully unprofessional

Goran Bazic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnis Svans 
Évaluation :
5

Great job Uhaul! We always have a positive experience with you! Merci.

Lynn McElroy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Dettmann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

franklin rebolledo 
Évaluation :
5

I did hear a banging sound when I left the establishment I thought to myself maybe they forgot to put up the muffler hanger and when I got home sure shit my exhaust was hanging off the hanger. It's an easy process so you just slip it back on the gromet other than that the job was done and very quick time and I'm very satisfied

Michael furlong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Link 
Évaluation :
1

The rental charges are irregular format. When putting question to the desk, the peoples start reducing the rent. It is not fairly acceptable. The business must be genuine. I rent the truck for a day and I returned with in a day just used only 6 hours. I walk the next working to make a payment. The rental calculation was not incorrect. I raised the voice, the executive reduced $19.95. The most worst thing is again they haven't made me as paid. So next few days again I have charged with late fees and not used rental charges of 2nd day. The crazy thing I have suddenly raised the compliant. The peoples approached me via chat is not digestible. The chat support told me "you have been charged correctly" my manager is working on your invoice to revert me. waiting for 2 days reply from manager is I'm waving off so and so incorrect charges. is it really good. Needs some attention to business from top managements. Thanks

Santhoshkumar Vijayakumar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Tropple 
Évaluation :
5

Well managed facility.

STEVE SALZMAN 
Évaluation :
1

Terrible workers and very little concern by employees

John Taylor  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Shafran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Murdy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD TRODLER 
Évaluation :
5

the two guys who were there to receive the truck were very courteous and helpful.

Harry Frank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Link 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Walton  |  Expérience générale 
Évaluation :
4

The truck was very old. But it was immaculate and had zero maintenance issues. No issues at all. The team working was excellent. Excellent service à la clientèle.

Todd Mann 
Évaluation :
4

Grayslake needed more counter help.

Samuel Pitassi 
Évaluation :
5

Excellent service, especially if you speak directly with the staff. I signed up online and needed to change my reservation and they made it really easy, and provided the special offer for first month free (I had also rented a uhaul van).

Heather McClelland  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinicio Paz  |  Expérience générale 
Évaluation :
5

Ran into some issues with my order, but staff was incredible at problem solving and keeping things on track. I'm very happy I choose U-Haul and this locations - I didnt get their names, but thank you

Bill Bonaccorsi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Sutfin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Aranda 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pierre black 
Évaluation :
1

Terrible customer service. Came there with a huge problem. All we needed to do was get a lot cut off one of our units or we would've had to drive all the way back to 28 mile distance. The people at Uhaul decided that they were not gonna be able to cut our lock off and they told us we should get a locksmith. In addition, they would not let us borrow the bold cutters to cut it off because of some reason. Instead, they wanted us to drive around with the fully loaded truck to go and buy a new set of bolt cutters and came back to cut our two locks which she would not do. Totally ridiculous and very very very unprofessional. The attendant was talking to someone else when I walked over and decided to stop talking to the other client and asked me what I wanted instead of taking care of one person first. As soon as we told him, we needed him to help us out. He always already started barking. We knew it was 6:45 and he was not gonna stay late. That's the only reason. Very sad. Very poor employee, and that's the same person. We've had issues in the past when he called to find out where the truck was when we actually had it rented for an entire day and it was only four hours into the rental. He said he was going home and he needed to get back before he left. Again terrible service. Good luck there.

John Taylor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maciej Tymkowski 
Évaluation :
5

Keep meeting those standards

WARREN KATI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Wilkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry Mitchell 
Évaluation :
5

Very friendly and helpful staff.

John Link 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald scalet 
Évaluation :
5

Bu far the best Uhaul experience I’ve ever had.

Kenneth Olzewski 
Évaluation :
5

All good!

DENNIS MCBRIDE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgett Leanna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irma potter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR DORADO 
Évaluation :
3

Didn't feel like the owner made an attempt at great customer service. Took the convenient business but didn't want to deal with a problem that didn't benefit him immediately… lost future business from me.

Tvrtko Kujundzic 
Évaluation :
5

Was fast and quality

Sergii Tarasov 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Piotrowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Senem Ekiz  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey Fialko 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kendra Appling-Rounsaville  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindon Martinez 
Évaluation :
3

I feel apprehensive for these comments, but feel they are important. This location was used as a result of the Operations/Scheduling team at U-Haul. We were working with Crystal Lake and were prepared to pick up the truck at that location. Operations changed the location due to Crystal Lake NOT being a one way location. NOT TRUE per the Crystal Lake location! Regardless, we made the 45 minute trip to Grayslake. The vehicle wasn't ready, the trailer was antique at best. The location was understaffed and it took 90 minutes to get the rental completed and us out the door. In addition, rental pads were not provided and we had to go to Crystal Lake to get them. We feel this overall poor performance was a result of the Scheduling/Operation team making it convenient for U-Haul, not the customer.

Kevin Kramer 
Évaluation :
5

Thanks for the great customer service. I appreciated storing my things in a secure and clean facility.

Christopher Gonzalez  |  Expérience générale 
Évaluation :
3

The truck was shifting bad

Randy Collison 
Évaluation :
5

Excellent service, everything was great

LUIS CERVANTES 
Évaluation :
4

Jeremy had messed up how my card was charged. Nothing was to be charged to my card. I was to pay the full charge with another card.

Ron thiel 
Évaluation :
5

Awesome interaction. Friendly, knowledgeable, and efficient.

James Ferens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Ortiz Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL HILL  |  Expérience générale 
Évaluation :
5

Everything was excellent

LUIS CERVANTES  |  Premières impressions 
Évaluation :
5

Keep up the good work

Dominic Spaletto 
Évaluation :
2

Teach customer service to the people. When informed of inconsistencies they turned a blind eye and repeated they could do nothing. They were more worried about getting out on time then aiding a customer dealing with weather, traffic and a 100 mile drive to get equipment.

charles harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lane Linder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leslie longabauth 
Évaluation :
5

Thank you for the opportunity to store my items at this location. I had no issues whatsoever and would definitely come back for more u-haul needs!

Donny Ramos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurora Rossman 
Évaluation :
3

Truck was covered in snow and ice. I went in to ask why and was told "that kid should have done it this morning". I was the handed a brush and scraper to do it myself! Thanks for not having a scheduled rental ready.

Paul Jakubowski 
Évaluation :
5

Everyone I had dealt with was very nice.

Saulo Knapp 
Évaluation :
5

The connection from the trailer to the car wire broke during the trip. This occurred in St Louis and i stopped to get help from a uhaul location, and the man told me there were no uhaul employees present. We attempted to call road aide assistance and it was estimated 40 min just to talk with someone. We called uhaul locations on the way and they were closing between noon and four. Of course none close to us. I feel this was poor cistomer service on uhauls customer sercice.

David Stiver 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL CRAMER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean Ternovits 
Évaluation :
5

Everything went as planned. Reserved truck online. Pickup and drop-off was quick and efficient.

Edward McAnally 
Évaluation :
3

Reserved a 4x8 and got 5x8. Was told I would get lower rate since it was not available but still charged the 5x8 rate.

Israel Gonzalez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN KRAJEWSKI  |  Premières impressions 
Évaluation :
5

Great customer service and friendly

suresh patel 
Évaluation :
4

Everything was done very well. It was easy to schedule an appointment and the work was done in a timely manner.

John McVey 
Évaluation :
5

Aucun

Geoff Moser 
Évaluation :
5

Le service à la clientèle était génial.

John Link 
Évaluation :
5

Le client n'a pas laissé de commentaire.

al fullone 
Évaluation :
5

Alignment was off and had an issue If you hit the brake pedal before starting it it made an unhealthy sound.

Jeremy Scherbert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Klopp 
Évaluation :
5

Dan was very professional. Answered all my questions. Thanks for the experience!!!!

Markez Enlow  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Pierro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gonzalo Guerra 
Évaluation :
1

After speaking with customer service and a manager at another location I should have been able to get a military discount or at least a one way discount the manager was rude about it and so was one of the emloyees at this location. I will never rent from U-Haul again when your competitors offer a set military discount and actually give it. Had it not been the day I needed it I would have cancelled and gone elsewhere. Also U-Haul changed my pickup location the day before pickup creating another inconvenience for me.

Donald Armour 
Évaluation :
5

Great service.

Leslie Piotrowski 
Évaluation :
5

I'm very happy with the service, will use again. Thanks

Mark Krueger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Sonders  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Schweitzer 
Évaluation :
4

The truck had a cylinder misfire that should have been noticed. The truck would start to buck when climbing hills, because of the lack of power. When we went to return online, we didn't realize we had to stay on site to do this. It was late and we were tired and thought we could do this on the way home Recommend a statement that says on the return sign do not leave this facility before your online sign in is complete. Also might mention there is a $20 penalty fee if you don't do the online return if it's after hours. Maybe there is a reason for this fee, but when I was checking in U-Haul's that were returned after hours it was always nicer to be able to take my time to check in them in. rather than when a customer was waiting. I was a dealer for 9 years at a mt prospect location.

Jay Woloshyn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR RODRIGUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Howard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Edl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauro Vazcones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Wenger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise Sullivan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Greggo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Rebolledo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Voytek Stavros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Breen 
Évaluation :
5

The trailer did not work. I drove all the way to Colorado only to have the vehicle not fit on the trailer. I was very disappointed. I will now have to find another trailer to rent and drive back to Colorado from Illinois and waste a whole weekend doing so. I am also having to pay someone to store the vehicle until I can drive back out. I chose U-Haul because of the verification process to make sure the equipment would work.

William Stafford 
Évaluation :
5

5 étoiles

Wayne Bailey 
Évaluation :
5

Dan is a customer oriented manager and very helpful!

Larry Roback 
Évaluation :
2

Absolutely perfect! Great design with roomy elevator, automatic doors, and plenty of hand carts. Office had wide variety of moving supples. All areas were spotless and well lite.. I'm a very happy customer.

joe krier  |  Expérience générale 
Évaluation :
5

The crew at the Grayslake U-haul is quite wonderful. Fast check-in, polite, clean cargo van, easy return, close to my home location. This is my third rental for short furniture errands, has been a good experience each time.

Genevieve Petruzzelli 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Edl 
Évaluation :
5

This was probably the cleanest location I have ever rented from. Everyone was extremely nice and made the overall experience seamless and easy.

Chris Solano 
Évaluation :
3

I had a white powdery salty like substance on the floor, about 1' along the door opening , the whole width... they tried to figure out why, but it kept coming back.. I don't feel the staff was very friendly... The rate kept going up, I didn't receive anything more I had automatic payment, never late and no reward... I think I could have been grandfathered in, less rate increase. let the new people pay the higher rate. I was using storage there for 7 years. I would tell others to check around for friendliness & price competitive place for storage. Charlotte

CHARLOTTE RAASCH  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacquelyn Cotey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh Grode 
Évaluation :
4

the cargo van was very nice to drive. Rest room was very clean. Improvement in the morning to their icy parking lot.

margret hoppe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Garvey 
Évaluation :
5

It was fine, got the job done, no complaints!

Eric Lopez 
Évaluation :
4

I always book U-Haul rentals through the Grayslake facility and they are GREAT. This past reservation was booked through the Grayslake facility and them morning of pickup got changed to the 36956 N. Green Bay Road facility and I verified through U-Haul traffic that they would be there for a pickup at 5:00 Central on Monday 11/20/23. When I got there the building was closed, lights were off and nobody there even though the sign painted on the window said they were open until 7:00 Central. I contacted U-Haul traffic and rebooked through the Grayslake facility but the trainer was missing components. This experience put a sour taste in my mouth to rent from U-Haul in the future.

RICH STUEBER 
Évaluation :
5

Used this location lots, one of the best in the U-Haul system.

Frank Hayes 
Évaluation :
5

Everyone was wonderful!

Dawn Lauer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinicio Paz  |  Online Move In 
Évaluation :
5

The lights would go off too soon. Then you would have to go out in the hallway and move to get them to go back on.

Jill Sorenson  |  Expérience générale 
Évaluation :
5

Our unit was clean when we moved in & climate controlled. Our stuff was not kept in good condition while inn the storage unit.

Michele Wodek  |  Expérience générale 
Évaluation :
5

Great staff at this location.

ROBERT SEITZ  |  Expérience générale 
Évaluation :
5

Very immaculate, friendly and respectful.

John Huckstep  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN SULLIVAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL SHURBOFF  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore Stanulis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Hearty  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce Davis  |  Expérience générale 
Évaluation :
1

Had a reservation for weeks for an indoor unit and when I went in to move my stuff into that unit after driving across the country, there wasn't any available. Employee said he could put me in an outdoor unit, after reserving an indoor climate controlled unit with no discount or anything to help the situation. I was then confused about where to punch in my code to get the gate open and walked back into the office to ask the employee where the code goes to get the gate open and he was so so unnecessarily rude to me about it, and was just a real jerk about me asking after not being able to figure it out based off of his crude drawing. It seemed like that is just how he thinks he can speak to people which is so far from okay it is not even funny. He was an older man with grey hair and glasses and he alone made this an incredibly poor experience and is the reason I will not use U-Haul in the future.

Adam Zeigler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY GALLAGHER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille Tymick  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David b Magnuson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renaldo Toledo  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Krpunski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN GAJDA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon southall  |  Expérience générale 
Évaluation :
5

Excellent customer service from Dan and Riley Bubel.

Paul Pettengill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica combs  |  Expérience générale 
Évaluation :
5

May sound odd, but I was VERY PLEASED AND SURPRISED to find a water fountain and a restroom that is in the units area. The restroom was clean and well maintained.

Mike FrenchJr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce henricksen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lara haben  |  Expérience générale 
Évaluation :
5

Great facility

Connie Dubois  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Rosalina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Stafford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alondra Rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Martinez  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dshea Frison  |  Expérience générale 
Évaluation :
4

I requested the door on my unit to be repaired, I believe around the holidays. I was told someone would get in touch with me. I hadn't gone to the unit very often, so I forgot until I checked out.

Rhoda Kenna  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erika Latimer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Rimer  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KeAaron Mitchell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL BEHRENS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lourie Boyd  |  Expérience générale 
Évaluation :
5

This is a great location. Dan the Manager and his staff are top notch. I rent three other storage units at this location and also rent trailers, and have had a trailer hitch installed as well. I cannot say enough good things about this location and U-Haul overall. Merci.

Michael Simon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA MARGELLOS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julian Gonzalez  |  Expérience générale 
Évaluation :
5

We need a place to store a family members items for a short period of time. U-Haul storage was a great and convenient place. The locker was clean and secure and the hours worked out great for us.

ann vogel  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY GALLAGHER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Shannon  |  Expérience générale 
Évaluation :
5

We were dropping off a trailer we drove from Pennsylvania and reserving another for a trip to Gulfport as well as setting up a unit for rental. The girl who was on the front desk helping us was wonderful. She was extremely helpful, knowledgeable and very efficient. She has excellent customer service skills and should be commended for her great job performance. It is difficult to find that these days but she should get a raise . I wish I knew her name but I do not. We were there on Saturday morning July 1st so I'm sure you will know who I mean. The facility is clean and easy to navigate.

Wayne Caldwell  |  Premières impressions 
Évaluation :
4

Rates were high, Then Uhaul raised them! Why

Patrick Newland  |  Expérience générale 
Évaluation :
5

Very professional facility and equally profession staff. Thank you for everything.

Jay Seifried  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Fontana  |  Expérience générale 
Évaluation :
5

The unit was brand new and spotless. We actually rented it for only one month. And because we rented a truck we got the promotion of first month rent free so couldn't be better than that! The employees were all knowledgeable and friendly. We wouldn't hesitate to recommend them to our family and friends.

Jackie Jenness  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald Hanson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene Debrock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam Scott  |  Expérience générale 
Évaluation :
5

I made several trips to the U-Haul store as I packed to move my things to storage, everyone at the U-Haul facility in Grayslake was friendly, knowledgeable, & helpful. I was informed regarding my storage options. I chose to reserve a large climate controlled storage unit for my move-in date of 6/1. When I arrived on 6/1, the unit I reserved was not available due to online reservations bumping me out of the reservation line. U-Haul NEEDS TO FIX THAT! Dan at the store was extremely helpful & patient in accommodating me with substitutions and payment considerations. I still ended up renting yet one more unit on 6/7 when I moved all my belongings. It was disappointing to have to add and pay monthly for one more storage unit. Yet, the staff at the store were again very accommodating & helpful in providing me one more ground floor climate controlled storage unit so my move could be completed. The facility is Clean and well monitored! Moving is stressful! Kudos to the Grayslake staff for their knowledge, friendliness, and willingness to help!

judi yingling  |  Premières impressions 
Évaluation :
5

Thank You!!!

Paul Klonowski  |  Expérience générale 
Évaluation :
5

Tim was very helpful. Thank you 😊

ANNA MARGELLOS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos Sandoval  |  Expérience générale 
Évaluation :
4

All great

Charlene Debrock  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE LAPALIO  |  Expérience générale 
Évaluation :
4

although free, which was wonderful, I was surprised it was on a second level with only stair access. I had several large and heavy items that could not be stored with you. Otherwise, all was very nice.

pam Weber  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas crawford  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN HUPP  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jamall Harris  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisa Ingoglia  |  Premières impressions 
Évaluation :
4

great service. free 1 month storage was nice but 2nd floor walk up was extremely difficult. we were not aware it would be upstairs.

pam Weber  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla alesi  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Russell  |  Premières impressions 
Évaluation :
4

Too expensive compared to other uhaul locatiions

Joan Petrowski  |  Expérience générale 
Évaluation :
4

The price for storage seemed really high, but it was the closest to my house. It would have been nice to know that the power only worked for two hours per day in the covered stalls.

Ernie Gerrish  |  Expérience générale 
Évaluation :
5

This Uhaul, Dan , his family and associates made this a wonderful experience. Absolutely the greatest thing.

robin marshall  |  Expérience générale 
Évaluation :
5

It was very convenient for us… always helpful and courteous!

Debbie Fallarino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcy ludington  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaquille Smith  |  Expérience générale 
Évaluation :
5

Easy & Convenient

STEVEN CALE  |  Expérience générale 
Évaluation :
1

I rented a storage and rented a truck. I booked my truck for 5 hours (5 p.m until 10 p.m.) pack up my truck and return to the Grayslake location to locate my new storage unit outside. Earlier that day I was given a key card . I was told this key would open the back gate . When I did return there was no where to swipe the card to get into the outside units. I called the number that was provided on the gate for Dan but was sent to voicemail 2-3 times in a row. I seen a sign that say use your remote to open the gate. I never was given one. I was so frustrated because I was not provided with good information.

Jakyra Blount  |  Premières impressions 
Évaluation :
3

Never received a call back from the office manger or GM super disappointed and I’m still waiting!! It’s only been 4 days now!

Elizabeth Gierman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann vogel  |  Premières impressions 
Évaluation :
5

Great and quick service! Very helpful staff!

Todd OBrien  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James McCarthy  |  Online Move In 
Évaluation :
5

Good service

STEVEN CALE  |  Premières impressions 
Évaluation :
5

Great staff helped whenever I needed help

Vanessa Oertel  |  Expérience générale 
Évaluation :
5

This is our second use of storage at the Grayslake location. The facility is clean, safe an dwell maintained and the staff is exceptional.

Michael Herringer  |  Expérience générale 
Évaluation :
5

Love the storage, just had to upgrade to a larger unit.

Francisco Bauzon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Luisa Lee  |  Premières impressions 
Évaluation :
5

The storage unit and truck that I had reserved were not available, however the staff was able to accommodate my needs.

George Islas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL HILL  |  Premières impressions 
Évaluation :
5

Very neat and clean. Always had what I needed for my move.

James Filkins  |  Expérience générale 
Évaluation :
5

The only thing I would improve is letting people see the unit they are able to rent vs going in blind paying for something you don't know even know what you're paying for. When I first arrived, I asked if I could see the unit before committing to it because I will be renting it for a long period of time. I was told no. After all the paperwork, when I went to see the unit, there was a HUGE pillar/pipe in the unit. I had to go back to the office and they quickly found me another unit, but this could have all been avoided from the beginning. These are the experiences I've had that led me to ask if I could see the unit in the first place. Otherwise, I like this facility. It's clean and for the most part I feel safe.

Lisa Yoon  |  Premières impressions 
Évaluation :
5

Very clean, easy access, appreciate the moving carts to unload from car and take to unit.

eric Wade  |  Premières impressions 
Évaluation :
5

Gracias

Sylvia Montejano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl Green  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Tesensky  |  Expérience générale 
Évaluation :
5

This u haul place is very easy and convenient and friendly customer service And very helpful I so appreciate your service…..

Ambi Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Griffin  |  Expérience générale 
Évaluation :
5

My check in was smooth and easy. Security to the building is great. UHaul has thought of everything to make it easy for me to get in the building and easily move my items in and out.

Kevin Vollrath  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Misha Chatman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermael Blunte  |  Expérience générale 
Évaluation :
2

One of the reasons for the poor rating falls under"not maintened" is because the security gate was up 90 % of the time - meaning my unit was not secure. Anyone could get in, cut a lock and wipe out someone's storage space. Also, the site is so big, there aren't enough staff member to support it. Long waits for returns, paperwork for storage units, etc. I submitted my move out online, 2 days before it was to renew. 6 days later I received a notice that a late fee had been assessed because the move out was never processed.

Julie Lamarre  |  Expérience générale 
Évaluation :
5

Very nice place ALL!!!!!!!!!!the people that work there very pleasant nice… The main thing is that the place was very well-kept and very clean and I like that

Karen Butler  |  Expérience générale 
Évaluation :
4

It was overall a good experience, except when I would call the facility, many times no one would answer. The other issue is I only had a storage unit for a few months and a price increase happened. I feel I should have been locked in at the price I was quoted or at least locked in for a few more months.

Jacqueline Gross  |  Expérience générale 
Évaluation :
3

I was supposed to receive a storage space in Antioch Illinois which is less cheaper. When I had to go to Grayslake at the last minute because Antioch did not have a space as they said I had to pay more money. When I contacted this office a couple times and nobody called me back or would resolve this issue. I don't like the fact that the rate went up and That I had to pay more when I shouldn't have and you never try to resolve the issue.

Dory Malicki  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

René Cano  |  Premières impressions 
Évaluation :
5

Perfect storage for my needs. Very well run and maintained. No complaints. Thank you!!

Carl Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY MLINAC  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL ALCARAZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY MLINAC  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Jones  |  Expérience générale 
Évaluation :
5

Sooooo much better than extra space v storage !!

Concetta Baltazar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julius Oyinkolade  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rich schultz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Carlson  |  Expérience générale 
Évaluation :
5

You guys were great!!!!

THOMAS SAVAGE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren Hoffman  |  Expérience générale 
Évaluation :
1

Have had way too much trouble with them in the past, and very done with working with their storage facilities. Manager was impossible to reach and over all rude.

Olivia Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nanette Mann  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah Vogel  |  Premières impressions 
Évaluation :
5

I’m very grateful happy the staff, everything is so very good thank you so very much.excelent!!

diana morales  |  Premières impressions 
Évaluation :
4

I actually moved out on Saturday 10/22/2022.

mary sloan  |  Expérience générale 
Évaluation :
1

I also rented a truck that was not working properly so it made my whole experience unpleasurable

Angela Grant  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Zink  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie Tryner  |  Expérience générale 
Évaluation :
5

We will miss Dan & his family.

DONALD KAREN SCHUMACHER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Kropp  |  Expérience générale 
Évaluation :
5

Friendly, helpful customer service.

Caleb Goeglein  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce Davis  |  Expérience générale 
Évaluation :
5

Staff was great and the area was neat and clean. Wish that there was no tax charged on storage lot. That being said, everything was fine.

Lawrence Helmer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILONA BEST  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley dozier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDJELA GRBOVIC  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris Carrothers  |  Expérience générale 
Évaluation :
2

The head guy at the desk was rude when asking about my storage unit in side at the customer service desk they had a sign on climate control displayed door 39,95 and at frist they gave me the wrong size unit and when i went back they had a five by five by eight in the computer at 39,95 and the frist they gave me.at that price was 39,95 so i asked if i could switch to 5x5x8 because the price on display and in there system was 39,95 but than they made me pay the difference of the charge but i thought was strange because thwy both were priced at 39.95. Also the frist guy helpimg in the middle of my reservation when askimg him a question walked away in the middle of are conversation to answer a personal call and i thought that was very unprofessional in middle of working with a paying client who had questions and wanted to by a lock. To answer the phone for a freind the staff differently need better training as i reserved my unit online two hr before i should up and it still took him an hour to get my unit because he was confused on how the system worked amd had to answer his friends phone call instead of finishing up with the client. So overall i need strogae fast and i have two units there now but will be reloacting to a new stoarge because of the experience.

Chris Santi  |  Premières impressions 
Évaluation :
5

Thankyou kindly.

JOSEPH PEROT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Kruschwitz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin Ferdinand  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Phelps  |  Expérience générale 
Évaluation :
3

The employee who helped us was very nice but didn't know that a complementary lock was included with the unit, so he sold us one. He gave us a refund later but it took a lot of time to process. Also, he did not tell us that there would be a green plastic tie on the unit and we would need a knife to cut it off to open it. We did not have a knife, and when we used the intercom to ask for one, no one responded to it. Luckily, we were able to find another customer who had a knife so we didn't have to walk back to the office to get one.

michael kaplan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Phelps  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Grant  |  Premières impressions 
Évaluation :
1

no genuine "meeting of the minds", "void abinitio". lacking full disclosure of the terms of the agreement. "Less is more" with this manager and team. after telephone call with a female representative requesting a copy of the agreement BEFORE the signing, there was no way of getting a copy to review the terms before signing. therefore, i was assigned the "I-Beam" Cube, I could not stay over five days. Paying the worst monthly rental rate on their books. They are not the only self-storage service in the area, I am certain of THAT!

tarek shakir el  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Austill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet Dever  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Delaney  |  Expérience générale 
Évaluation :
4

Clerk did basic job. Forced to buy your lock. Told us how to get in the gate but not anything about the locker location or if there are carts to use. She was pleasant.

sheila schwarz  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN HYDE  |  Premières impressions 
Évaluation :
5

We had a great experience with all the staff we dealt with. The site is new construction and well maintained. This site is the best uhaul we have ever used

charles knoll  |  Expérience générale 
Évaluation :
5

Very clean and professional. Will use again.

James Coonan  |  Expérience générale 
Évaluation :
5

I have been here several times. I've rented a moving trucks, a motorcycle trailer, and a storage unit. Each time I've been met with incredible customer service. Tim and Garrett will tirelessly work to get you the vehicle you need or the storage unit that will accommodate your belongings. The general manager Dan and Emily are equally as cordial and friendly. I say this without exaggeration, they truly go above and beyond here to get customers what they need. I won't go anywhere else... Even if another place is close by, make the trip here. It's worth it.

Benjamin Mercado  |  Expérience générale 
Évaluation :
5

Excellent service

Zeeshan Mohamed  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander taniavitski  |  Premières impressions 
Évaluation :
5

The management and staff at this facility is incredible. They are polite, helpful & considerate. I Have never had a bad experience with them.

MELISSA PLATT  |  Expérience générale 
Évaluation :
5

Outstanding experience with wonderful, helpful people.

larry fischer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura Sullivan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramasubramanian Narayanan  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Larita Johnson  |  Expérience générale 
Évaluation :
5

Rylee was great to work. She was very helpful in looking at pricing and availability with the storage units and getting the final process completed

Cynthia Padilla Gaytan  |  Premières impressions 
Évaluation :
3

I feel there was a lack of options - I only needed the storage for a few days, not an entire month. I would have preferred to book for whatever amount I needed. Also the insurance options were not fit for me - it was either too little or too much, so I feel like I overpaid because I was in between. The access to the storage could be better - another stairs in the middle or something to avoid going to either side when your storage room is in the middle on the upper floor (with no elevator). The price at the end was just $5 cheaper for that inconvenience.

ANA BELEN RUMI GUTIERREZ  |  Expérience générale 
Évaluation :
4

Access hours should be 24hr for paying customers. Other than that the unit was very nice

Christopher Waterman  |  Expérience générale 
Évaluation :
5

Excellent staff, they all work very hard to please.

ted trotz  |  Premières impressions 
Évaluation :
4

I was only there for 1 month. So it serves its purpose. The unit was too expensive for the space with taxes and all. U hall had a floor unit that looks like air condition that took up some of the unit. I wasn't expecting that. No one walks out with you, sitting behind the front desk and doesn't care. They don't show you where the swipe card goes they just tell you, it's out there. Staff lazy, unit is okay for my one month. Bothered by the fact that they offer me a FREE MONTH WITH A truck rental but I would not be able to use the same storage unit. Why? So I have to move it into another? Makes no sense.

Barbara Maggos  |  Expérience générale 
Évaluation :
4

Poor lighting in hallway for storage unit

Sarah Myers  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff Ferguson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Adams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARDELL WOODS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa Johnson  |  Premières impressions 
Évaluation :
4

Very pleased with the facility! The only thing when I was given the price for the 10 x 10 storage as I was walking out I noticed the price was lower on the board and then the girl looked it up and it turns out I have a taller unit so I'm paying five dollars more a month which I really don't need but it seemed like an inconvenience to switch so that was a little frustrating!

Jacqueline Gross  |  Premières impressions 
Évaluation :
5

The person there was extremely helpful

Nickie Fritz  |  Premières impressions 
Évaluation :
5

Staff was amazing! We needed storage last minute and they helped our family out super fast. The original size was too small they got us a bigger size with a push of a couple clicks on a computer. So thankful for this location. They saved the day.

Vanessa Oertel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol amodeo  |  Premières impressions 
Évaluation :
5

Wonderful people. No hassles. Great facility.

larry fischer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria McCullough Matt  |  Premières impressions 
Évaluation :
5

Well run - great staff

Bob Ness  |  Expérience générale 
Évaluation :
5

Staff and management were kind, knowledgeable and extremely helpful, will definitely recommend this location.

Lolita Rogers  |  Premières impressions 
Évaluation :
5

Thanks for great service

CHARLES KNOLL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Groenke  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig Hall Jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Moore  |  Premières impressions 
Évaluation :
1

Water gets in outdoor units

VICTOR MENDOZA  |  Expérience générale 
Évaluation :
5

We had three units and we have only good things to say, the staff was amazing and made a frustrating time more bareable.

deborah diez  |  Expérience générale 
Évaluation :
5

I have seen quite a few self storage style facilities. But very few are as impressive as this one.

Christopher Locke  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles Barnes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett White  |  Premières impressions 
Évaluation :
3

Had to pay an extra month for just an extra day beyond my due date, Not happy about that.

letizia SCALICI  |  Expérience générale 
Évaluation :
3

Staff was not necessarily friendly but they were not rude either they just didn't seem to give a d*** whether you were there or not Kind of a pissy attitude I suppose would be the correct way to frame it

MIKE REID  |  Expérience générale 
Évaluation :
5

Friendly employees & clean facilities.

Christine Donnelly  |  Premières impressions 
Évaluation :
5

Thanks for your business

AHMED HASSAN  |  Expérience générale 
Évaluation :
5

This location is kept very clean and neat. Would definitely recommend to anyone

Raymond Burnett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Seamons  |  Expérience générale 
Évaluation :
5

Staff and manager Daniel were always very helpful in every way to answer any questions and/or concerns. Excellent response times.

René Cano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN CALE  |  Premières impressions 
Évaluation :
5

I've observed your rebuilding progress from the beginning. Your RV Storage facilities are superb.

Louie Summers  |  Premières impressions 
Évaluation :
5

Clean facility, friendly staff, efficient check-in process

Theodore Stanulis  |  Premières impressions 
Évaluation :
5

Secure facility and very helpful staff

cynthia or harry Bekiaris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Lust  |  Premières impressions 
Évaluation :
4

Price a little on the high side, but friendly staff, clean facility and overall security solid.

MICHAEL BROOKS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karl Anderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy weber  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL SIMON  |  Premières impressions 
Évaluation :
5

Joel and staff were professional and helpful.

Jay Clifton  |  Premières impressions 
Évaluation :
5

Dan and his staff continue to be the best.

Larry A Swinden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josef Meltzer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Moraetes  |  Premières impressions 
Évaluation :
5

Very helpful staff, quick and easy transaction!

matthew nelson  |  Premières impressions 
Évaluation :
3

The facility is nice, and easy to access. The facility is clean. Only problem I had was that the auto pay failed to setup three times (I finally had to have an associate set it up) which cost me two months of late fees. Notified staff about the auto pay error with no offer to refund a late fee (both 'late' payments were made the day after the auto pay should have been made). Other than that, it's a nice facility and would use again. Just make sure to have them verify your auto pay.

Bret Webster  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A Swinden  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN BENDING  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanya Mallon  |  Expérience générale 
Évaluation :
5

Clean & new (not old & worn down), very well maintained, entrance is excellent (street level outside into ground level inside + access door), plenty of carts, clean & supplied bathroom, plenty of load in/out spots (large enough to navigate a 20’ truck into), layout maps posted to help you find your locker without wandering around, auto sensor hallway light (saves electricity; however no lights in storage locker & small swing door versus roll up overhead door doesn’t allow much light in), comfortable temperature inside, well secured to protect stored property, simple & easy sign up process/paperwork, as well as friendly & knowledgeable staff.

Samuel J. Martin III  |  Premières impressions 
Évaluation :
5

I would recommend this place to anyone who is looking for storage or truck rentals . The staff has always been very helpful .. Joel especially!! J

deborah KUHLMEY  |  Expérience générale 
Évaluation :
5

Access hours could be a bit longer since there were times when I needed to run to my unit late at night but couldn’t.

tim holajn  |  Expérience générale 
Évaluation :
5

Staff is always helpful. The place is VERY clean all of the time, including the bathrooms. The carts are useful and the are where you can leave gently used furniture is a nice touch. The lights in some areas turn off too frequently and requires me to to walk down the hallway to reactivate them again.

Donovan moore  |  Expérience générale 
Évaluation :
5

The cleanest storage units I’ve ever seen! Thanks!

Lisa Yoon  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Valenta  |  Expérience générale 
Évaluation :
5

The two young staff members were super! They both were aware as I came in and immediately offer us a friendly welcoming greet and helped us out. In the days that any retailers are short staff or having over worked staff. IT WAS A PLEASUEABLE EXPERIENCE I will not forget, knowing my RV will be safely stored in this location. I also had spoken with Dan the manager over the phone twice in preparation for my visit a day before while uhaul systems were down, he was very patient, accommodating and a pleasure to talk to over the phone. All three employees I had contact with on phone and in person deserve at least acknowledge of this satisfactory customer!

René Cano  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES ABBOTT  |  Premières impressions 
Évaluation :
5

Easy in- East out

Timothy Turner  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Martin  |  Premières impressions 
Évaluation :
5

Access was very good 24x7. Had plenty of room to park my trailer. I would use this facility again.

LARRY SHUTE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime Diaz  |  Premières impressions 
Évaluation :
5

I will come back if I need too.

MARY WILLIAMS  |  Expérience générale 
Évaluation :
5

I always choose this facility when ever I need anything to do with moving or storing ....even when days are at it's busiest they are professional , and personal , and I personally like that when I'm conducting busines.

deborah KUHLMEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deandrae may  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl Barnett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ferne Friedberg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Considine  |  Expérience générale 
Évaluation :
5

Thanks for letting me use your facilities

JOHNNY WOODS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanake Schaeffer  |  Expérience générale 
Évaluation :
1

Vacated yesterday paid through November 6th no credit for vacating early highly disappointed. Other storage facility i deal with credits on a daily basis. I would greatly appreciate a phone call regarding this matter 847-636-4705 thank you

philip lee coan   |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian Van Leer  |  Expérience générale 
Évaluation :
5

This storage location was fantastic. Convenient and clean.

George Petrovich  |  Expérience générale 
Évaluation :
5

Well I would like to say that I was a tenant there for 5 years and it was great and convenient for me and my co-worker to store our work truck there. The staff was also great and helpful. The manager is great as well !! But it saddens me that when I was told that we had to leave I was quite confused I mean we didn't cause any trouble and always paid our rent on time. So I asked what was the reason and I was told that the manager was told by corporate to ask people to leave. So I did some digging and found out that the college next to the area where we were parking was complaining about that area. I do agree that some of those spots were not properly maintained by the renters but as they say " a few bad apples ruin the bunch " which I don't understand why not just Toss out the bad ones? I do understand the reasoning for it to not favor one tenant over the other but it's the right thing to do to keep the good ones. I guess that's all I have to say, thank you to the staff and manager of the grayslake location!

ANTONIO GARCIA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luke stepek  |  Expérience générale 
Évaluation :
5

Very clean and safe storage facility . The staff are awesome and keep the place clean and are always very professional. Very quick and knowledgeable staff will immediately address every concern and need. By far the best experience I have ever had at a storage facility

Jorge Garcia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Karczewski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH SCHECHTMAN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Schwab  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bowman Shaw  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elena pedley  |  Expérience générale 
Évaluation :
5

Moved in last week very satisfied with the storage space. Waiting for all the safety lights to be installed and turned on, Very dark at night around our unit.

Michael York  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Kratochvil  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel Ziemke  |  Expérience générale 
Évaluation :
3

The people were friendly and helpful but my reservation was screwed up so I did not get climate controlled I received an outside unit

Timothy Woolums III  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hossam Elmenshawy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosietta Ross  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise Feltman  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia hooten  |  Expérience générale 
Évaluation :
5

Everything was as advertised and the unit and lock were ready when I arrived.

Jodie jodietaylorgmail  |  Online Move In 
Évaluation :
4

I rented for several months. I paid my storage unit fee of $149 on the first of the month. I was lucky to find housing and moved out of my storage on the 10 th. Mad to find out that there's no prorated fee for the last month. $149 for 10 days is a rip off.

DAWN MODICA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Howard  |  Expérience générale 
Évaluation :
5

I wasn't familiar with the area and had to move my stuff into a storage unit last minute from WI to IL for a new job. I drove by the U-haul and I could tell it was a nice & clean facility. I unfortunately booked a unit online at another company and learned my lesson to NEVER book a unit without seeing it first!! Thank you for being open during Labor Day weekend and for your services!!

Lisa Yoon  |  Premières impressions 
Évaluation :
1

I booked a unit only to find out when I showed up to unload my stuff that the storage unit was not available. I then had to either accept a smaller unit that was more expensive or find somewhere else yo store everything.

RYAN CARPENTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Austill  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david soffietti  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISHANA MOSES  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly yarborough  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck Miner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall Smith  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Valenta  |  Premières impressions 
Évaluation :
5

Excellent.facityntrucks clean after every use. I rent storage unit too

jessie bulava  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Rose  |  Expérience générale 
Évaluation :
5

The service was alsome

JOHNNY WOODS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara malone  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Acevedo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

peter hwang  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA PLATT  |  Premières impressions 
Évaluation :
5

Dan, at the Grayslake, IL location was more than helpful in our storage requirements. He recommended using a Ubox to move some things at the last moment.

ronald sturm  |  Expérience générale 
Évaluation :
5

The people there were very friendly and great to work with. The facility was extremely clean and I would use them again for sure.

John McLaughlin  |  Expérience générale 
Évaluation :
5

The Staff and Facilities are second to none

Kent Dettwiller  |  Expérience générale 
Évaluation :
5

great service, took their time to understand my needs, fast and efficient too!

nancy weber  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derek duffee  |  Premières impressions 
Évaluation :
4

everyone was friendly and helpful and fantastic - wish the 1800 number would answer the phone when you call.. I held for over an hour but that isn’t the Grayslake faculty concern .. they are great there

MAXINE GAL  |  Expérience générale 
Évaluation :
5

Great staff on site !

Julie Pettinato  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine belanger  |  Expérience générale 
Évaluation :
4

Excited to move in, would have liked an associate walk me through process and to my exact unit just once for welcoming trip.

Andrew Burkhart  |  Premières impressions 
Évaluation :
3

Said they would cancel my account. Didnt. Made me pay an extra month when I never used it. They owe me 79 dollars.

ERICK SHERWOOD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT JOHNSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXINE GAL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy powers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jong Lee  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina Paul  |  Online Move In 
Évaluation :
5

Couldn’t be happier prompt service very clear and didn’t take long.

Kent Dettwiller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Juech  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold Morton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Vedernack  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN MODICA  |  Premières impressions 
Évaluation :
3

Uhaul's storage system was down when I was trying to check in. The staff was unable to look up my reservation because of this. They also were not able to check what units were available. This made the check in process extremely difficult and stressful.

Richard Hutchins  |  Premières impressions 
Évaluation :
4

So simple to get rental trucks and storage unit close to home. Simple and convenient.

Ann Bowman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Schneider  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Kruse  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felisha Hawkins  |  Premières impressions 
Évaluation :
5

Had difficulty checking in on line. The app didn't work smoothly.

Thomas Anthony Morris Jr.  |  Premières impressions 
Évaluation :
5

Great people to work with very clean facility thank you

Lori Ray  |  Expérience générale 
Évaluation :
4

it was great, I needed more time and assistance with picking a unit but it was so busy and only one person in front, so they weren't able to. Could use more than one person in front. Hoping to come back to secure a bigger unit

Joan Petrowski  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Falco  |  Expérience générale 
Évaluation :
5

Great front end employees, Very helpful

tim silvetti  |  Expérience générale 
Évaluation :
5

I was happy to see we could work together to come to a solution for both Daniel and myself. Thanks again.

Katherine Andrade  |  Expérience générale 
Évaluation :
5

well taken care of the added to everyone of my knees

Robert Vedernack  |  Premières impressions 
Évaluation :
4

There wasn't a lock in the unit as promised, but they gave me one in the front office immediately. I was a little confused about the security code I had to enter before accessing the facility, but the front office also cleared that up for me. Otherwise, the place is clean and well maintained.

David Kunz  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad Wetter  |  Expérience générale 
Évaluation :
5

Very clean facility.

ROBERT KOCH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bowman Shaw  |  Premières impressions 
Évaluation :
5

The facility was impressive. Alwsys clean, carts were always available and convenient. Very professional. Thank you.

dan hedger  |  Expérience générale 
Évaluation :
5

Very friendly staff

Rebecca Tijerina  |  Premières impressions 
Évaluation :
5

Fantastic storage facility. Always well maintained, clean, and accessible. Staff was always very helpful and the Manager Dan, especially so. Will use again if the need ever arises and will recommend to anyone!

wesley dumalski  |  Expérience générale 
Évaluation :
5

We had excellent service and assistance. We would definitely recommend this facility to friends and neighbors.

Renee Lowe  |  Expérience générale 
Évaluation :
4

I utilized two storage units. One was inside and upstairs. This unit was nice, however it was ANNOYING that the hallway lights were on a timer or based on movement. The lights would always shut off when I was working inside the unit. It forced me to exit the unit and walk halfway down the hallway to trigger the lights to come back on. The other unit I used was outside. Although there was some lighting, they often were not on when necessary (cloudy days, dusk, daylight savings changes, etc) and were not positioned to help see inside of the unit. The one thing I was very unhappy about was the fact that upon move out, my prepayment was not prorated and returned to me. I lost 4 weeks of a refund (December 5 - January 2) and feel that UHaul can now earn double the rent on the same unit when it is re-rented during that time. My recommendations for future U-Haul storage seekers will be to NEVER prepay to avoid this unfairness when moving out.

Mary Ellis  |  Expérience générale 
Évaluation :
5

Overall good experience, I'd definitely use this U-Haul facility again if we ever needed a storage site.

jim liu  |  Expérience générale 
Évaluation :
4

Nice people the only thing is U-Haul needs to be better at reserving trucks location i think this is not employee issue this is a organization issue and it needs to be fixed much like reserving a seat a restaurant a seat is reserved.. your truck reservation basically sucks

Lindsay Stephenson  |  Expérience générale 
Évaluation :
5

It would of been nice if the description said a pipe is located in the storage unit

Daniel Hall  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant Tipton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jocelyn Vieyra  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Robart  |  Expérience générale 
Évaluation :
4

There were some initial issues with the locker door, however the staff responded and resolved the issue quickly and efficiently.

Grant Tipton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD FAJE  |  Premières impressions 
Évaluation :
5

The Grayslake facility was spotless, well lit, and safe. We only had positive experiences there and with the staff.

Matt Pasha  |  Expérience générale 
Évaluation :
4

I don't like not having anyone answering the phones during business hrs and having the call default to the corporate general number. I had 2 instances where I could not make a payment due to working the front line as a traveling nurse during this pandemic. I ended up with late feeS and to much of a hassle to contact local office several times with no one Answering and having to be on hold on the default number to get a late fee taken off. Otherwise, great facility. You can always contact me at 262-455-3911 if you have any questions or email me at juliarausch966@ yahoo.com. Thank you, Julia Rausch

Julia Rausch  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah Thomas  |  Expérience générale 
Évaluation :
2

While the facility itself was very clean and maintained; The staff is pretty incompetent. They majorly screwed up a truck rental for me...In which they didn't even tell me they overbooked...I had to find out 10 hours before I needed that truck for my move the next day. And because of the lack of communication, I had no options to rent from another company to - as the closest company that had a truck available was 200 miles away. After they screwed that up, I, in person, notified them that the units I was renting should not be charged for another month because I was moving everything out the next day (which was before the end of the current month). Yet again, they didn't listen to me and note that in their system, So now I keep getting emails that I'm late on my payments, when in fact, I shouldn't have been charged at all. Simply put, there is a complete lack of communication with customers. I would not recommend this facility.

KRISTIN LANCASTER  |  Expérience générale 
Évaluation :
5

The online move in option was absolutely the best! I had a lot of anxiety about going in and renting a unit in a busy office. This option allowed me to pay, get an access code and move right in! The facility was clean and it felt like a very safe environment.

Lynette Pittman  |  Online Move In 
Évaluation :
2

They didnt have my reservation. Then they gave me the wrong unit. After 45 min I finally got the right one. Uhaul needs to get more organized. Had problems with the truck I rented from a different facility as well

Carrie Schaudt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elaine belanger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

neil kozerowitz  |  Expérience générale 
Évaluation :
5

Closed our storage unit after move complete. Appreciate how easy you made the transition for us.

Leslie Lipps  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Husko  |  Premières impressions 
Évaluation :
5

The Manager is an excellent example for admirable customer service etiquette. He listens to every customer, he gets up to help and assist with any issue . His always available to answer questions.

Ola Dada  |  Expérience générale 
Évaluation :
5

The staff and manager was super friendly and helped me navigate using the facility as well as a U-Box. Very flexible about pulling the box for loading at the facility. The facility was always super clean and in the heat of the summer very cool. I think it is a nice service they provide for recilying of potential unused furniture. If we had more room in our U-box would have taken a table and chairs someone discarded.

GREGG HELM  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian Carlson  |  Premières impressions 
Évaluation :
5

Thank you! Outstanding job. Clean, safe, easy to use

Michael Herringer  |  Expérience générale 
Évaluation :
5

Clean storage and pleasant staff support

Thomas Jarvis  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Christian  |  Expérience générale 
Évaluation :
3

The staff did not explain how to use the access card. They never told us we had to scan it to turn off the alarm. They didn't tell the customers after us either - we both set off the alarm system. They told us what door to use, but didn't really explain how to get to our unit. We figured it out! But a couple simple sentences from them would have been super helpful.

Ann Bowman  |  Premières impressions 
Évaluation :
5

We had a great experience. Highly recommend to others! Merci

gwendolyn MAYFIELD  |  Expérience générale 
Évaluation :
5

Don't get me wrong, my experience was great! However, I reserved my unit via your website. It lies. On the internet, it said that the unit I reserved could store a 1-2 bedroom unit between 1200-1600 square feet. My two bedroom was just over 1000 square feet. When the movers got there, they said no way my stuff would fit in that unit. I was able to upgrade my unit with the help of the staff. It all turned out well, and the staff was amazing! I'd suggest reassessing the size of the units, and their capacity. Especially how they are advertised on the internet.

Amanda Rader  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Sekany  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kelley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT RAINES  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

barb hogman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN E. ELIZABETH ERWIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY FIORE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Villicana  |  Expérience générale 
Évaluation :
5

Very clean facility and well run.

dick hosteny  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY FIORE  |  Premières impressions 
Évaluation :
5

Very flexible. Attentive courteous. After move decided to rent storage locker and very helpful and efficient

GREGG HELM  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Kelley  |  Premières impressions 
Évaluation :
5

Very satisfied. Dan was helpful with making sure we had the right size storage unit and truck. I will be using them again for a truck to move from storage to our new place.

Mary Romero  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william rohrer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalli Maggio  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda jovanovic  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asia Rodgers  |  Expérience générale 
Évaluation :
5

Great service!

Michael Walline  |  Premières impressions 
Évaluation :
4

The only issue was the card reader wasn't working which wasn't a problem at the time but could be if it's after hours.

Ronny Coleman  |  Premières impressions 
Évaluation :
5

I was very satisfied with Uhaul storage facilities everyone in the office has very good customer service skills. Grayslake faculty is highly recommended.

maria falzone  |  Expérience générale 
Évaluation :
5

Great service!!

geraldo de oliveira  |  Expérience générale 
Évaluation :
5

The guy that waited on me was very pleasant and accommodating.

Carmelita Crudup  |  Premières impressions 
Évaluation :
5

Great customer service and friendly staff!

chris escobedo  |  Expérience générale 
Évaluation :
5

Good service. Will go back if services are needed again.

Ernestina Judd  |  Expérience générale 
Évaluation :
5

Thank you for providing an excellent location and service.

Bernadette Winslow  |  Expérience générale 
Évaluation :
5

We were very pleased with the facility. Our furniture was in storage for 6 weeks without an issue.

karen karris  |  Expérience générale 
Évaluation :
5

Fabulous facility, and the staff was extremely helpful!!

susan ewen  |  Expérience générale 
Évaluation :
3

Staff and billing issues. Facilities clean.

Natasha Mooyin  |  Expérience générale 
Évaluation :
5

.

Sergio Soto  |  Expérience générale 
Évaluation :
4

The facility was great. It was a little pricy. The staff was great

Shellie Jones  |  Expérience générale 
Évaluation :
5

No issues at all. Excellent customer service. Storage units were clean. Very good choice of rentals and moving supplies in stock to choose from. Everything you need to move and store is here.

Michael Agustin  |  Expérience générale 
Évaluation :
5

The staff was very helpful. The unit was clean and easily accessible.

Patricia Chavarria  |  Expérience générale 
Évaluation :
1

While the location and access hours were very convenient; it was not secure. The fence surrounding the storage lockers had two openings which were accessible to anyone. The staff was not courteous.

ERIC TIENOU  |  Expérience générale 
Évaluation :
4

There were 2 gates that remained opened for anyone to walk into on the west side of the property.

Sheryl White  |  Expérience générale 
Évaluation :
5

Was very satisfied with the overall experience...Climate controlled environment kept my boxes well maintained. Very clean environment.

Susan Kim  |  Expérience générale 
Évaluation :
5

Great experience.

Howard Rood  |  Expérience générale 
Évaluation :
5

Great service. Very reasonably priced.

Patti Czapiewski  |  Expérience générale 
Évaluation :
5

Renting the storage unit was an easy and painless experience. I will be using this facility for storage again, renting trucks and purchasing moving and packing materials that make life much easier!

Lynette Pittman  |  Expérience générale 
Évaluation :
5

Great customer service!! Clean cars, clean spaces!!

geraldo de oliveira  |  Premières impressions 
Évaluation :
4

I wish the code system was explained better, only for entry or do we need to use it when we leave (only for entry). Facility is clean & while seeing a rodent trap was not odd, how is it changed?

Jennifer DelVecchio  |  Premières impressions 
Évaluation :
5

Great customer service fast service

Ricky Smallwood  |  Premières impressions 
Évaluation :
5

the guys were nice and patient as I changed my mind about the size.

ROBIN PETRIE  |  Premières impressions 
Évaluation :
2

When I registered for my Uhal account I was registered twice and asked to make payments on both. When I canceled the payments it took them 3 tries to cancel and they almost charged me another month.

JONATHAN NEEF  |  Expérience générale 
Évaluation :
5

The staff and manager help been great!

JONATHAN VALKANET  |  Expérience générale 
Évaluation :
4

I would like to see how consistent the services are before providing the highest level of grading to excellent...

Richard Perry  |  Premières impressions 
Évaluation :
5

I had trouble with the mobile app, but the manager on site was able to help me and get me on my way.

Robert Schuler  |  Expérience générale 
Évaluation :
5

Beautiful facility

RENEE VEINOTTE  |  Expérience générale 
Évaluation :
5

Very quick, efficient and friendly. This is my second experience with this location and they both were wonderful!

Diane Deluca  |  Premières impressions 
Évaluation :
5

Fast friendly service love the free storage with truck rental

Ronald Michelon  |  Premières impressions 
Évaluation :
5

very friendly and professional. the manager was extremely helpful and showed me right away everything. very clean and organized!

beate trzcinski  |  Premières impressions 
Évaluation :
2

I went into the store to check in. The rep told me he didn't know the system so I left. then called me a few hours later to call and tell if I didn't fill out my paperwork id loose my reservation.

kimberly blackburn  |  Premières impressions 
Évaluation :
5

I ordered online, but was having trouble with that. Adam jumped right in and saved the day! Merci.

cindy williams  |  Premières impressions 
Évaluation :
5

This facility exceeded my expectation. It was much better than facilities I had used before

sharon burr  |  Expérience générale 
Évaluation :
4

Staff could be friendlier especially those working up front.

Bill Freitag  |  Expérience générale 
Évaluation :
2

one person services office snd outside area resulting in 10-20 min wait times. Storage space is overbooked and reservations changed upon arrival based on availability.

robert nyck  |  Expérience générale 
Évaluation :
5

I could have used later hours when moving out but the option was available if arranged in advance. The facility was super easy to access and very well maintained.

Anne Huffman  |  Expérience générale 
Évaluation :
5

Excellent storage facility.

Darlene Contino  |  Expérience générale 
Évaluation :
5

Great staff! Especially Doug, answered all my questions and made it a smooth process!

Gail Monroy  |  Premières impressions 
Évaluation :
5

Dan and his team do a super job! Larry Swinden

Larry A. Swinden  |  Premières impressions 
Évaluation :
5

Best storage facility I have ever used!

dennis Kelly  |  Expérience générale 
Évaluation :
4

The price was more expensive than others in the area but I needed an open unit for moving and they had one available. Also I had to walk out one day after waiting for 15 minutes with only one servrep.

paul majeski  |  Expérience générale 
Évaluation :
1

Manager dan is extremely rude and unprofessional. The place is a rip off. Would never trust my belongings here and never come back. I would NEVER recommend this place. Absolutley horrible experience!

gina monroe  |  Expérience générale 
Évaluation :
4

Nice large clean facility with a friendly knowledgeable staff. The only negative I could find was there prices are higher than other area rentals but they had the size I needed where others didn't.

paul majeski  |  Premières impressions 
Évaluation :
5

The manager of the facility was extremely helpful! He helped us with our storage unit and was very informative. Overall great service!

Patricia Chavarria  |  Premières impressions 
Évaluation :
5

Cognations!

karen burns  |  Expérience générale 
Évaluation :
5

His facility was even better than I’d expected!

Shannon Branyik  |  Expérience générale 
Évaluation :
4

It was convenient . Worked out perfectly 👍🏼

TINA SCOTT  |  Expérience générale 
Évaluation :
5

Dan was professional and easy to work with. Offered me many choices including locks, dates to begin, optional RV storage and up sizing on any rental unit if needed.

bob hreno  |  Premières impressions 
Évaluation :
5

First rate service, particularly from Adam.

Charles Pinkham  |  Expérience générale 
Évaluation :
5

A+++ Customer Service experience was superb. Friendly staff, General Manager on duty helped me and went above and beyond at staging my UBOX's As close to my new on site unit as possible.

Michael Agustin  |  Expérience générale 
Évaluation :
5

Every step if the way this was a great experience! I would recommend POD movers from U-HAUL! Nothing was broken!

Gregg Webber  |  Expérience générale 
Évaluation :
5

Over the past several years I've rented various units. My experience has been perfect every time.

Douglas Hinkle  |  Expérience générale 
Évaluation :
5

Rented a trailer, got a free month of storage. Trailer in great shape, clean and ready to go. Adam even hooked it up for me, and unhooked it when we returned it. Super customer service here!

Charles Pinkham  |  Premières impressions 
Évaluation :
5

First rate service and facilities

Larry Neubauer  |  Premières impressions 
Évaluation :
5

For a stressful time the employees made it less stressful for us, Thank You

Marie Vrtis  |  Premières impressions 
Évaluation :
1

Was mislead by your rep on the phone! Thought this storage unit was an indoors storage for a vehicle It was only an outdoor parking space . We declined it when we arrived there in person yesterday.

Walter Gora  |  Réservation 
Évaluation :
5

What a pleasant experience, from rental, move-in to interaction with the staff at the Grayslake facility. I would highly recommend using them.

Tom Kahn  |  Réservation 
Évaluation :
5

Very good service, easy check in and check out. Also helpful finding the best storage unit size for my needs, great group of people!

MARIA DAVELLIS  |  Réservation 
Évaluation :
1

Storage unit was small and was not a full unit. Lots of tubing and vents in unit. Not worth the money!

STEPHANIE DAWE  |  Expérience générale 
Évaluation :
4

Easy check in and check out

Elda Esparza  |  Expérience générale 
Évaluation :
4

S.O.

PAUL ULRICH  |  Expérience générale 
Évaluation :
5

I was very pleased with the services and storage. Will use again in the future. Opening a new, state-of-the-art storage facility in Grayslake was great for local residents.

dan pacheco  |  Expérience générale 
Évaluation :
5

First-rate every step of the way

robert lyter  |  Expérience générale 
Évaluation :
3

Needs to providae dumpster to throw my trash, thanks

ELIZABETH KABUHAT  |  Expérience générale 
Évaluation :
5

Excellent storage facility. Very friendly and courteous employees.

DARLENE CONTINO  |  Expérience générale 
Évaluation :
5

Nice location.

brian eklow  |  Expérience générale 
Évaluation :
4

Customer service isn’t a thing.

Krishana Moses  |  Expérience générale 
Évaluation :
5

Was a good experience

JENNIFER DALY  |  Expérience générale 
Évaluation :
5

We had a great experience with you.

Brian WASZKOWSKI  |  Expérience générale 
Évaluation :
5

Facility is clean and well-lit and offers complimentary services (moving carts, wide elevators, easy access doors, etc). Staff is friendly and helpful.

Mary Ellis  |  Réservation 
Évaluation :
5

Very nice storage area.

rose crowe  |  Expérience générale 
Évaluation :
5

uhaul made it easy

joseph pomis  |  Expérience générale 
Évaluation :
5

Staff was professional from check in to check out. My truck was ready when they said it would and they even helped regarding last minute storage needs. Storage office and units were very clean

MARIA PENA  |  Expérience générale 
Évaluation :
5

The staff at Uhaul Grayslake were always courteous and professional whenever I went in. I interacted with 5 different employees, they were all wonderful through my moving process. Merci

Latasha HERNTON  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful. We used a lot of boxes, some from the donation area, to which they alerted me. They always helped carry larger loads to the car for my wife.

Bruce Bassett  |  Expérience générale 
Évaluation :
5

Very pleased with my experience here. The employee who checked us in was very accommodating and informative. All around grat experience.

David Isler  |  Expérience générale 
Évaluation :
5

The facility is wonderful. Renting a truck however, doesn't mean that you will have one on that date. I wouldn't care if I had to pay a non refundable deposit to guarantee the truck is there.

MARK SUSAN LEADER  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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