Customer Reviews for U-Haul Moving & Storage of Greenwood District

Évaluation :

5

There are no improvements need to be made.

Évaluation :

3

This was not intended drop off location. Had to pick up trailer from this location due to poorly maintained equipment rented in CA.

Évaluation :

5

N.D.

Évaluation :

5

Very professional staff

Évaluation :

5

Great rental as always at this location!

Évaluation :

5

Thank to you and Ben for you patience and professional attention. Ben was a jewel. He help me with the rental and the truck return. I hope to see him again at this location on April 1st. Merci 

Évaluation :

5

Friendly, Convenient & near apartment!

Évaluation :

5

Could have more lighting in the units but, overall a great experience and the staff was A+! Thanks for all.

Évaluation :

5

Seamless reservation and online pickup, vehicle was clean. I liked the truck a lot, I would recommend this location to others.

Évaluation :

5

Your trailers are great....they're just VERY NOISY! Your employees are fantastic and very helpful. "Kevin" was awesome! I WOULD like to buy one of your little "paper" bank trucks but was told two years in a row now that you didn't have any in stock! Why? People would buy them like hotcakes.

Évaluation :

5

The team at Greenwood was excellent. Ben went above and beyond the call of duty to provide superior customer service.

Évaluation :

5

Ben who runs this location is awesome. Kind, helpful and goes the extra mile to provide excellent customer service.

Évaluation :

5

The best customers service and knowledgeable perfect 10

Évaluation :

5

Not sure. My experience was really good.

Évaluation :

5

The place was ok at first but was better when I moved out.

Évaluation :

1

Smelled like burning oil the whole 700 miles. Uhaul rented out my van even tho I made a reservation 1momth ago. And the tire light came on right after I left the store

Évaluation :

5

10/10. Great people! They helped me check in efficiently.

Évaluation :

5

Guys wher great 👍

Évaluation :

5

Nothing. Your man Ben was most helpful!

Évaluation :

5

❤❤❤❤

Évaluation :

1

I was charged for gas when my gas gauge was still sitting where it was to start with and was given an attitude about it when I questioned why I was charged a extra 20 dollars Over the estimate for 20 miles on a uhaul that was 19,95 to rent and only had for maybe a hour

Évaluation :

4

I should have walked around truck and had full check off. It has damage I was unaware of

Évaluation :

5

Everything went smooth . Staff was excellent , and very friendly . Vehicle was clean , easy to drive and took the load with no problems. The only thing that's an issue for me is the pricing . I rented a van for 6 hours for $19,95 , with a Dolly for $10 . It's the cost per mile that gets me @ 0,89c a mile. Then you have U-Haul tax, state tax .I drove only 43 miles there and back across town. The total cost was $97. 75 , plus $10 that put in the tank to fill it back up. False advertising? Probably not, and I'm not sure who to blame , but Joe Biden isn't doing me any favors . I like U-Haul, but it's a pity prices are so high. There is a free months storage available though , so fair enough.

Évaluation :

5

All of staff was helpful . Great manager

Évaluation :

5

The employees at this location have been the nicest I have met during my many years using uhaul services. They are very prompt and helpful.

Évaluation :

1

First time I used them Horrific, second time even worse!!! I say use at your own discretion. Me never again!!!!

Évaluation :

4

I never received an email stating my requested my pick up location changed to my actual pickup location. Additionally, when I arrived at the pick up location, the app would not verify my location.

Évaluation :

4

The mileage estimated at the pick up location was less than the trip required, resulting in an unexpected mileage charge at the destination.

Évaluation :

1

Horrible. Messy. They had uhauls backed into other uhauls. Then I woke up to a $100 charge to my card because they charged me $4,25 per gal of gas instead of $2,39 which is what gas ACTUALLY COSTS. Since my app wouldn't load, and had to contact the service number, the real person I spoke with DID NOT tell me they would charge me for that. I had thought I filled up the tank to the proper line, I guess the line is whatever they want it to be bc they have full control over the reservation and posted information on there. On top of that, when I made the reservation for Blanchard to Tulsa, they gave me over 60 miles SHORT of available mileage. As if they were anticipating to charge me $1/xtra mile driven. I'm disgusted by this company. It wasn't like this 5 years ago last time I needed to rent a uhaul. I've had a legitimate break down over this entire process and if I could sue them for emotional distress I would. Steer clear of these people. Especially if they're in Tulsa, those people are twisted.

Évaluation :

5

Friendly prompt service.

Évaluation :

5

excellent customer service

Évaluation :

5

Great service thanks for your business

Évaluation :

4

Truck had a leak in moms attic. It was a rainy day so a lot of our items got wet

Évaluation :

5

Always a pleasure, thanks!

Évaluation :

5

Staff was very helpful!

Évaluation :

5

Was everything I hoped for using their service

Évaluation :

5

Went above and beyond to be helpful. Very courteous.

Évaluation :

5

The gentleman who checked me in, I can't remember his name..Brian I maybe? He was amazing! Very knowledgeable! Very speedy! Explained the return process perfectly!

Évaluation :

5

Nothing it was great!

Évaluation :

5

Be aware that even though you may have reserved additional items, ie dolly, blankets, etc., they may not have them when you go to pick up the truck.

Évaluation :

3

Heater wasn’t working, dolly got lose and I had to pay!!!

Évaluation :

3

Make sure that the equipment is in proper working condition.

Évaluation :

5

Very good customer service.

Évaluation :

4

Do I get my deposit back

Évaluation :

4

Pick in a doorbell has to wait 10 minutes before any one came to help me

Évaluation :

5

The customer service was Excellent. We had a problem with the door not opening because the items in the back had shifted. We had only 1 hour to get the truck unloaded and back. I called and spoke with the Manager and was told not to panic, but do what I needed to do to get the back open and bring the truck in afterwards. After a few cuts and bruises, we finally got it opened and was able to the back open and returned the truck in due time. YES, I've used this location before and will continue to use if needed in the future. THANK YOU

Évaluation :

5

Excellent

Évaluation :

5

EXCELLENT

Évaluation :

5

Great all around service

Évaluation :

5

Nothing the process was quick and employees very professional. Also had propane tanks filled there and will use them again! Thanks

Évaluation :

3

Na

Évaluation :

3

Too many homeless people living in the facility..

Évaluation :

5

Nothing, everything was great. Super easy and timely pick up and drop off.

Évaluation :

5

Kevin was amazing and went out of his way to help us and recommended places to eat when asked.

Évaluation :

5

Thank you, uhaul!!

Évaluation :

5

Thks for your help

Évaluation :

5

Management really helpful and knowledgeable.

Évaluation :

5

I had my starter go out in the parking lot when I was removing things from my unit and Kevin went above and beyond to give me assistance trying to jump start my vehicle and a few other employees including the manager also gave me help and I am very appreciative of this help.

Évaluation :

5

Ben was outstanding and went above and beyond to help us!!!

Évaluation :

1

My unit was infested with rats and destroyed all of my things. The staff is very unprofessional as well !

Évaluation :

2

The storage unit served its purpose, however the staff lacks basic customer service skills. On more the one occasion, I've been made to feel like I'm a bother when asking a question. The most recent encounter was when I got the last couple of boxes out of my unit. I attempted to let the guy wearing a ponytail know that I was out of the unit, but the door was locked and it was a few minutes before 7pm on Saturday. I then knocked on the door and was completely ignored. I thought maybe he didn't hear me, so I knocked again. He then walked from behind the counter and just when I thought he was coming to see what I wanted, he went the back and turned the music up, blasting Rebel Yell by Billy Idol! Completely unprofessional and unbelievable!

Évaluation :

5

Every time I visited this location, the entire team was extremely friendly and helpful! Best place to get a storage unit in Tulsa, Oklahoma! Right across from the DRILLER stadium!

Évaluation :

1

This business makes calls using a restricted caller id so that their customers do not know it's U-Haul calling about their out of date payments, this causing the customer to lose all of their possessions. Very poorly ran business.

Évaluation :

3

Great service.

Évaluation :

5

Carey and Ben and others awesomeness 😁😁😁😁😁

Évaluation :

5

The Manager Ben, Was The Best! 👋👋👋

Évaluation :

5

The guy at the front desk deserves a raise

Évaluation :

5

Facility was very clean and Ben was incredibly helpful.

Évaluation :

5

STAFF WAS SUPER FRIENDLY AND HELPFUL, VERY KNOWLEDGEABLE

Évaluation :

4

I had my stuff in storage for a while the MANAGER himself was absolutely understanding and friendly the associate members have poor attitudes also my storage had rat pellets and mice eating my clothes .

Évaluation :

3

The rent increased once if not twice a year. I cleaned my storage out yesterday, to find mice poop and dead mice littering the floor. I had to throw away tons of clothing ruined by mice! The smell and after effects are Disgusting!

Évaluation :

5

Very friendly and professional and respectful my overall experience with staff members were above the best customer service experience i have been exposed to in the decades of working with others, you have a phenomenal 😀 staff

Évaluation :

5

The manager Ben runs the building like he was born to do it. He treats everyone fairly, honestly, and with respect. I have nothing but good things to say about this store.

Évaluation :

5

Ben was extremely knowledgeable and was more than willing to help in whatever ways that he could.

Évaluation :

5

Best customer service I have ever had with U-haul. Merci.

Évaluation :

4

I wasn't a fan of the rate increase and I found a way better deal elsewhere.

Évaluation :

5

I used U-haul on Archer for over 5 years. Besides a little water damage on a few items, I always felt that my things were safe and environmentally controlled temperatures. I've seen many things get ruined by NOT USING the environmentally controlled storage units. It might be a little more expensive but it's an investment in your things.

Évaluation :

4

Older building but clean and excellent security system in place. Personnel exceptional!!! Thank you for your help!!!

Évaluation :

5

Thank you Mr Ben Hunnicutt- very Professional, Efficient & Informative!!

Évaluation :

5

Love this place

Évaluation :

5

Great experience.

Évaluation :

5

I really appreciated the help that the manager gave me to get items delivered, stored, and unpacked. He was very helpful and an excellent problem solver for my complicated situation. I will definitely share the facility to friends and family.

Évaluation :

5

I hired a one way rental and changed my pickup location several times. I reserved a stage unit and. hired 3rd party movers on both ends through U-Haul. Every single time I called, I spoke to a different person who immediately knew my rental/reservation history and was able to accommodate me. I WILL RECOMMEND THIS COMPANY TO ANYONE! Thank you for making my move so easy

Évaluation :

3

I only needed a U haul Truck for Trucc Luu. Never did I use any storage unit(s) and I even went into the Uhaul place on 11th & memorial, in Tulsa Ok. And tried to speak to them about the online booking. I didn't use this again and I am not mobile to go into A place. This man Trucc Luu lives with me and if he was charged for this I would like it corrected please and thank you..once again this is Misty Abrams. 9187145313 msmistyabrams@gmail.com Please contact me and let me know further steps that need to be done to correct this please.

Évaluation :

4

Good location and friendly staff; however, when I first checked in to get my unit (after making a reservation), I had to wait for over an hour in line despite only being a few people in front of me. I also saw a dead rat on the floor when I was moving items into my storage unit.

Évaluation :

5

By far the best customer service I have ever experienced at not just any U-Haul, but any service company I've ever done business with. These guys are super helpful, gorgeous historic building, & the variety of units are always well lit & super clean.

Évaluation :

5

All the team members I worked with were incredibly helpful. Awesome customer service!

Évaluation :

5

The guy was so helpful and funny. I hate I don't remember his name.

Évaluation :

5

Thankful 💕

Évaluation :

5

Chris signed me up ..was a plesant experience. Glad yall could do business with me ..

Évaluation :

1

Worst customer service ive ever experienced on November 7th 2021. A man named Dedrick and another guy Derrick who probably gave me a fake name were the worst two employees I have ever met. I politely asked to pay my bill after staniding in line for twenty minutes. The response to my question was a scrunched up face made to appease the customers he was helping and then blatantly ignored. It was only after I stated "really youre just going to ignore me" that my question was answered with the most monotone "it will be a minute sir" ive ever heard. I was in the store to make a payment. But after being treated in such a manner I just got all my belongings out. Those two employees cost a customer that had been there for nearly five months. And was planning on being there another 5 months or more. Now I have my parents ashes in the trunk of my car until I find another storage. Trash service them two guys.

Évaluation :

1

Couldn't even fit couch into elevator. I find it annoying that you can't even move bigger things in there

Évaluation :

5

I love the staff and location very much, I come here for all my packing/moving needs. They were so accommodating and super knowledgeable about the facility and rates. After renting the unit I was super excited to get a unit close to the size I needed at this location. If you have a larger and taller unit become available I really could use a larger one if you do. Thank You, UHAUL on Archer

Évaluation :

5

Thank you for keeping my stuff Secure and safe

Évaluation :

5

The manager, Karrie was a great help. She was attentive and knowledgeable. I would definitely recommend this store and Karrie as a resource person.

Évaluation :

3

I originally had a unit and needed a bigger one but because of time constraints and the convenience of the location, I ended up renting with your location. Now I've rented a much larger, better unit and I'm working on consolidating the two into one. Here's why I wouldn't recommend your location: small elevator, hard to get in and out of the building with loads, stairs and small weird shaped units. All of those things are because of the building and out of your control and I'm sure you are aware, but that is honestly what I would tell anyone asking about the storage there. Everything else was great. And everyone was very helpful.

Évaluation :

5

The staff was very friendly and very accommodating!

Évaluation :

5

It was a great year long experience, would use the place again and highly recommend it !!!

Évaluation :

5

Easiest company to deal with. Thank you for helping us during our transition.

Évaluation :

5

Kari and her team were extremely caring, helpful and professional. Great experience!!

Évaluation :

5

Merci

Évaluation :

5

Curtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed

Évaluation :

5

Excellent service

Évaluation :

5

Friendly and informative staff.

Évaluation :

5

Excellent service and professionalism

Évaluation :

1

Had a 5'x8' trailer and discussed the contents and I was given a storage unit 5 feet off the ground that was a 5'x5' square, 8 feet tall. The unit itself was useless. The door outside wouldn't open

Évaluation :

4

Staff was busy but excellent. Very helpful and friendly.

Évaluation :

1

Your staff are terrible at this location. We were harassed for parking in the handicap parking (with placard) so they could park your Uhaul van for advertising. Terrible staff all around.

Évaluation :

5

nice

Évaluation :

4

Considerate employees. Not much flexibility.

Évaluation :

5

This storage was great, the only thing I think I should be given was a prorated refund. My storage was from the 15th to 15th I move out 8 days later.

Évaluation :

5

Thank you!!

Évaluation :

4

Everything was well kept. Just problems with water leaks when it rained

Évaluation :

3

The staff was short handed most of the time. One guy though was over the top customer service centered. We called and and checked on us, it was great! If all the workers were customer focused

Évaluation :

1

Poorly maintained facility. Hard to move items around storage areas because of poorly designed and maintained entrances, sidewalks and parking lots. Elevator broke several times while renting storage.

Évaluation :

5

Thank you....

Évaluation :

4

Employees helpful when asked, but I would suggest training to greet each customer as they walk in and asking how can we help you today. Higher touch initiative, but would separate you from others.

Évaluation :

3

Could of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able

Évaluation :

5

Keep up the good work

Évaluation :

3

Freindly staff and very clean grounds and store.

Évaluation :

5

Great staff great customer service

Évaluation :

5

The U-Haul at 504 E Archer Tulsa, Ok Is one of the best storage facility I had ever used. Thanks you again,

Évaluation :

3

Need more friendly staff

Évaluation :

2

Locks kept getting put in my storage unit by accident. Gaining access was always dramatic and never easy and the Elevator was broken multiple times when I was trying to move things in and out.

Évaluation :

5

The staff was very helpful and friendly.

Évaluation :

3

Staff could be more engaging and the elevator could be replaced