Customer Reviews for U-Haul Moving & Storage of Halifax

Évaluation :

3

The online check in process was very confusing. I would prefer the option to not upload an image of my drivers license to a website I don't know if I can trust. Staff were helpful but were not able to offer a different check in process after I asked if that was an option. The first van I was offered had a check engine light and service warnings. The second van smelled strongly of cigarette smoke. After this experience I don't know if I will consider using U-Haul again.

Évaluation :

5

Smooth, efficient pick-up and drop-off. Hard working, professional and personable staff make this my go-to location! Astounding breadth of truck/trailer/van inventory.

Évaluation :

5

All staff very friendly, professional and knowledgeable.

Évaluation :

1

Charged $15 and change for 8L of gas after putting $10 of gas in the tank before returning it. Kind of ridiculous. Ended up being $88 for a 2-h ~30km rental.

Évaluation :

5

Staff were polite and courteous. Knew the process. And was helpful.

Évaluation :

5

Not a local issue but the app is unusable on android. Password reset doesn't work, doesn't concert to km for Canada, overall useless.

Évaluation :

4

Make sure the vehicle doesn't smell like smoke.

Évaluation :

4

Clean windshield from the inside please. It has smudges and distracting while driving

Évaluation :

5

Very Helpful and fast service

Évaluation :

5

The free unit came in handy when I rented a truck. Dealing with A 10" surfboard when you have to move out and in on the same day is not easy! Thanks. Tyler

Évaluation :

4

It is really difficult to load and unload a big truck using the glass sliding doors, apparently you're not allowed to use the bays, or the doors are broken, or some of the personnel parks inside, etc - which they assured us we could use when we first rented a storage unit. For truck and trailer rental we had no issues, only with the storage unit access.

Évaluation :

4

All good just progress with the changing times

Évaluation :

2

You cannot access your stuff 24/7 like EVERY other Uhaul, the staff here is completely inadequate and I will never rent here again. I shouldn't have to begin with but I didn't know their hours were ridiculous when I signed on. The staff also has no idea how to help customers figure things out and will just shake their heads and walk again gasping in shock you have a question! Oh my gosh how dare you make me do my job. The manager also never speaks to you face to face but instead hides in an office and has her workers run in and run out to tell you what she said. She should just come out and have the conversation herself instead of speaking through a middle person wasting an hour of people's time. even other Uhaul managers and employees I SHOWED evidence of all this too as I record all conversations with businesses was shocked and disgusted this was how they ran their business. I was also charged money on my card for SOMEONE ELSE doing business with you and stealing my card information. Yet that's my fault and so I lost nearly 70$ for no reason. I never gave you my card information to use Regardless I don't live in Nova Scotia anymore so I will never set foot on your property again. These are parts of the reason I left this horrible province because businesses have no idea what they are doing.

Évaluation :

5

The Bluetooth to android auto won't work, connected cable and still wouldn't connect, changed cable 3 times, still couldn't connect to Android auto. Y'all should allow to connect Android auto by Bluetooth itself!

Évaluation :

2

Very good facility!!! However, I pay in advance and had signed up to receive reminders for billing. I ended up being fined and paying double what a month was because of that.

Évaluation :

5

This last rental went very smoothly and was very positive and efficient, from the app and at the location.

Évaluation :

5

Paid to the end of April but moved out on the 2nd if April, yet a partial refund was not made, so basically the locker can be double rented for 28 days. This is totally unacceptable in my opinion.

Évaluation :

5

Everything was very easy and completely automated!

Évaluation :

5

Vehicles should be filled with gas upon pick up so customers don't have to guess at how much they need to put in.

Évaluation :

1

1) I rented a 10'x20' unit and then on move in I find out it is actually two seperate 10'x10' units. This should be clearly disclosed. It really is not acceptable. In my case I made it work, but it wasn't the plan for how I wanted to store things. You should also give actual dimensions because they are not even 10'x10' they are more like 9'6"x9'6". 2) The keypad at the main door to the indoor climate controlled units advises for after hour access to input your code, however it doesn't actually work for the posted after hours. There is no notice to advise anyone of this and I was not told there was another entrance that could be utilized after office hours. I found out on a subsequent day when staff were on. 3) There is a bay which clearly shows you can back a large moving truck up to and in, but in any event you can easily back up to the loading bay garage doors of any of the three bays, however they won't let you use these unloading bays in any capacity if you have a 20' or 26' uhaul moving truck.

Évaluation :

2

There was a trailer connection malfunction. When the employee hooked the trailer to our vehicle, it looked like he didn't screw the trailer connector tightly. My husband left the lot and was on the highway at a very busy intersection when the trailer just unhooked and was swaying back and forth. He was very concerned that the trailer or the truck would flip. The situation was resolved when a U-Haul employee/ manager stopped and reconnected the truck and trailer and replaced the electrical connection. The whole experience was very frightening.

Évaluation :

5

Had to rent at the counter because phone app has stopped working. Unable to get it to work since beginning of February. Using a new Android phone with up to date operating system. It gives an unspecified error when logging in. Password has been changed several times and is correct.

Évaluation :

5

The claims process should be processed at the return location it should be left to the customer To call a 1-800 number. There should be forms on site and personnel should be trained to process. Particularly when the claim is 100 % on equipment failure.

Évaluation :

4

The lock that was provided with the unit was defective. I had to go to the office to get it replaced. Everything else went smoothly. I would recommend U-haul Storage to a friend or family member.

Évaluation :

4

1. We rented a motorcycle trailer. The experience was very good, but one thing was a detractor. Trailer dimensions on the website are 1foot short of the actual dimensions. This caused us a lot of stress before the pickup and lots of time spent on the phone with UHaul trying to validate the actual length of the trailer (which none of the people over the phone were able to advise correctly). Our bike would not have fitted the length specified on the website, so this was a critical piece of information to our plan. Apparently this issue is not new. I would hope that UHaul management will take this information in close consideration and correct these trailers' dimensions on the website. Most motorcycles won't fit in a trailer with dimensions currently stated on the website. 2. Although we ended up renting a motorcycle trailer, originally we also considered a 4x8 enclosed trailer with a ramp. When we spoke with UHaul representatives, they confirmed that we are booked for the bike trailer and an enclosed trailer with a ramp. However, when we came for pickup, we were advised that the only enclosed 4x8 trailer with a ramp for that location was already given away to another client earlier that day (after our booking was already in place). To our question how come an equipment that was booked for us rented out to another client when our booked had already been in place, we were advised that UHaul considers ALL 4x8 enclosed trailers as THE SAME equipment, not differentiating between those with ramps and those without. Considering the very bad weather for the time of our rent, having an enclosed trailer was a huge consideration of our plan. We had to settle for an open trailer, which was less than ideal for our needs. This was another big detractor to our experience with UHal this time. I would hope that UHaul management would consider to change its approach to these two equipment types to recognize them as different, so clients are not mislead at time of booking and planning.

Évaluation :

3

Drop off was a bit confusing. I missed the sign for where to go for equipment dropoff, so parked near where other trailers like mine were. After waiting in line inside for half an hour, the lady at the desk told me I didn't need to wait inside and should just go out, someone would be with me. She was not really clear on where, so I waited by the door, then moved my vehicle to the bay where I probably should have gone to begin with, then got told to move back over to where I had parked originally. It likely would have been fine if I hadn't just driven across half the continent in high winds before unloading, but being as tired as I was is was frustrating. I would still recommend this location to others, but mostly based on having a good array of equipment and close proximity to food for after moving a bunch of stuff.

Évaluation :

4

Everything went well

Évaluation :

3

Okay that was uncomfortable. As a guy who has been hacked this concerns me. In order to rent a trailer for $40, their system now has a picture of mu drivers license which has my picture on it. But apparently that picture isn't enough. I also has to provide a selfie. Wtf??????? What's next finger printing? And to top it off, the final transaction to my credit card was done via an employee's personal phone which was used to access the file with my pics, personal info credit card details.

Évaluation :

1

Absolute garbage experience. I booked the truck Feb. 26th to move on March 27th. They waited until the day before our move to send us to this location (30 minutes away from the one we requested). Then, the lady at horseshoe lake drive told us if we return the truck before 9:30am (a day early as it auto books you more 2 days for longer journeys) the next day we would receive a partial refund. So we hustled to get that truck back and called to let them know it was returned and they played stupid like they didn't know what we were talking about! The first girl I spoke to advised she'd look into it and would call me back. She didn't call, so when I rang back in, the next girl was rude, argumentive and unprofessional. Absolute garbage experience. Money grabbers and don't believe a word these liars say.

Évaluation :

5

Some counter staff would benefit from slowing down their speech when checking in bookings. All staff I met were friendly and helpful. Merci.

Évaluation :

2

The equipment itself was great. The customer service however upon return was less than satisfactory. About 5 customers came to return their equipment 5-10 mins before closing at 5 and the staff were already shutdown, computers turned off and advise everyone to complete the self returns. I was annoyed and capable to complete this on my phone, however, there was an elderly person their who was really struggling with technology. He asked for help and the staff couldn't be bothered. Very disappointing to see someone couldn't take 3 mins to help out the customers there,

Évaluation :

5

Thanks for all the safety and security.

Évaluation :

5

They were very accommodating and very helpful

Évaluation :

5

The storage numbers were haphazard. It was hard to find where my unit was located.

Évaluation :

5

Great trailers ,tow very well

Évaluation :

5

The technician was absolutely lovely. Five stars

Évaluation :

4

No issues, customer service was good/knowledgeable. exactly what i expected. i was in and out in 15 mins both pick up and drop off. and the service took 2 hrs, well within the time frame.

Évaluation :

4

Check that the vehicle assigned actually starts before assigning to customer.

Évaluation :

5

Excellent customer service throughout entire experience.

Évaluation :

2

You charged insurance fees although the fact that I have declined. My own car insurance policy already have coverage for rental car.

Évaluation :

4

All was pleasing. Great service

Évaluation :

4

I was left feeling ripped off. My total mileage was 19 miles and after paying 11.zx for gas was charged 12.xx as they said the tank was to the level when I took it. This is 23 in gas to go 19 miles. Seems like an extremely poor mileage. I realize I probably should have walked back to the check out area and disputed the small discrepancy in gas . They said 1/2 tank when it was closer to 6/16 of tank. Service rep had no option but to tell me nothing she could do. The measuring of gas is not an exact science but this is just wrong. (23 dollars for 19 miles). I will do my best not to use your service again and I have used it quite frequently in the past .

Évaluation :

4

Be more precise on gas level. Take a picture or something so you can be accurate. Don't be trying to be stingy and charge more for gas when it's been filled up

Évaluation :

5

Aiden is a fantastic worker! He has assisted me every time I have visited this location for a rental. He is always very helpful, kind and knowledgeable about the equipment. He makes this process so much easier and thats why I choose to travel out my way to this location whenever I need Uhaul equipment

Évaluation :

4

Usually, I have had good experiences here, and rent vehicles about once a month. This time, I didn't notice until after I got the truck that there was broken glass and old cigarette butts littered in the truck bed, plus someone left a box of novelty edible crickets under the driver's seat, that startled me when it slid out! I let staff know when I returned the truck.

Évaluation :

5

This was by far the most amazing uhaul experience we've had! We've had to move 13 times in the 10 years we've been together. Today, Aiden helped us above and beyond… I cannot say enough good about him! Every person we dealt with was so kind, amazing to our toddler so very helpful and helped us through the most difficult time we've had in years. The only downside was the manager. She was rude, inconsiderate, dismissive and absolutely should not be in any customer service role. The location is clearly being held together by the wonderful staff and she should be in a less customer intensive role. Seeing the staff multitask so seamlessly was phenomenal.

Évaluation :

3

I was told at the time I arrived to pick up my truck that a dolly was not available despite having booked one in advance. I was told they were first come first served.. which could have invalidated my ability to move and the need for the truck rental. The result was that the move of items out of a temporary storage locker was longer and more physically difficult. I also found the staff at the site need some lessons in customer service. Empathy is a good start. Sullen aloof does not work for me as you have enough competitors in this market space to lead me to choose another firm. I also noted that none of the protective blankets I had ordered were in the truck. Finally, a truck should not be provided to a customer with under a quarter of a tank of gas. I did not see any provision whereby an overfill that results is credited back to the consumer. My last two experiences with U Haul were great. This last experience was not, unfortunately.

Évaluation :

1

Well maybe not move slower than paint drying on a fence, when the customer asks about the free storage locker for renting a trailer and they ask for an outside one not just tell them no, because I have a ATV to put in storage so I guess it's going inside other big items type of deal, after the paperwork for the trailer is done maybe have someone hook the trailer up not sit on the phone with a customer for over an hour, and then telling the customer well he can't hook it up till the paperwork for the storage locker is done that has nothing to do with the storage unit and then charge the person for all this extra things because he had to get an inside storage locker, if it's free then all things along with it should be free I feel I got swindled by your customer service attendants this is the worst experience I've had ever I just got off work, I needed to get back home to look after my dogs and didn't get home for almost 10hrs or more give your damn heads a shake, I should get my 30$ back for this inconvenience and misunderstanding by your workers, plus waste my time for another hour when I drop off the trailer and give me another run around the bush

Évaluation :

5

Always amazing service and all from this team. Best location.

Évaluation :

5

Rien

Évaluation :

3

The U-Haul truck was dirty inside - The gas tank on pick up was close to empty ! I was told that's the only truck they had available yet when I called to book it I was informed that this location has the MOST vehicles in Atlantic Canada - yet they could not provide me with a truck that had gas ! I barely had enough to get me to my location which was 8:00am in Rush hour traffic and a strict timeline The staff were very nice and easy to deal with though

Évaluation :

5

Looking forward to next time

Évaluation :

4

I had ordered furniture dollies but you did not have any when I picked up the truck. This was a pain.

Évaluation :

5

The friends I came with to help me were amazed by how well maintained and easy to use the facility is and they are considering renting storage as well. I returned my equipment after hours. Delivered the key in the drop box and then started the process to then realize I was locked out of self storage and needed to be in the truck before starting the process because of the mileage. I would like in the future to know this before I am unable to contact anyone. Hahahaha, thanks regardless, I enjoyed the service and how the stuff treated me.

Évaluation :

1

The service staff is very rude. They told me that I won't be charged for the equipment I didn't use. But I was still charged.

Évaluation :

5

Wish the app was a little quicker when all you want is the vehicle should have blanket button to skip all the extras

Évaluation :

1

couldn’t work the operating system to give me a proper receipt/confirmation i dropped the truck off. 0 communication skills from staff. when i complained about the condition and unsafe driving of the truck rental, no one really cared - 20’ box truck loaded up with no brakes isn’t ideal

Évaluation :

1

Horrible . Staff will do nothing to help you and claim manager is "off" and so cannot do anything except what their "system tells them". Will hilariously flick through the same screens 10 different times and pretend they are looking at things then declare "THE SYSTEM SAYS YOU NEED PAY 100 DOLLARS NOW" Then they will never refund you anything and fight you on the spot even if you have a $100 gift card

Évaluation :

1

Had issues with your reps when bringing back the equipment, outside staff was great your inside staff did not know what they were doing, my invoice is all in french and I cannot read it, they did not give me my deposit back, and did not ask how i wanted to pay for the rental when I returned it, this was the worst experience i have ever had with Uhaul, i only went there because it was the only location that had the trailer I needed.

Évaluation :

4

Initial setup through the website was very problematic

Évaluation :

5

Hard to find truck in parking lot had to get someone to help me find it. Would be nice.To be able to find them easily. Also the trucks are parked to close together so hard to get out with out someone there to direct you.

Évaluation :

5

AT HALIFAX LOCATION CLEARLY MARK CHECK-IN DOOR. I WENT TO WRONG DOOR AND LOST TIME.

Évaluation :

1

I booked a truck about 10 days before my move online, scheduled for pickup at the Green St. location. When I booked online it said that trucks were available at this location, and there was no problem with my reservation. The day before my move I received a call that the truck might be late arriving to the Green St. location. Not ideal as I had scheduled movers and logistics which had to be postponed. When I showed up to the Green St. location, I was told that the truck was not at this location and we had to take a cab to the Horseshoe Lake drive location. Overall the staff were not helpful and caused a lot of issues for me on my move.

Évaluation :

4

I was plenty surprised how clean the storage facility was overall. The Halifax store staff is very friendly and helpful.

Évaluation :

5

Staff was very nice and very friendly

Évaluation :

2

You broke your own contract trying to sell me after hours access. All loading bays were damaged, blocked by trucks, or used for storing trailers last time I went. I nearly got blocked into the building after office hours because you're not giving people a proper place to drop their trucks after hours. I have photos and a written contract uhaul broke. I will never rent from you again nor will I recommend you. As a matter of fact I have put the above info and photos online for the world to know and see what they are in for at uhaul.

Évaluation :

4

Customer service rap was a little hard to understand i'm deaf in one ear , so just a deaf language barrier incident , nothing serious

Évaluation :

3

Staff was helpful but not particularly friendly

Évaluation :

3

I paid extra for what I was told was 24 hour access while in reality it was only an extra 3 hours extra, aside from that everything else was good.

Évaluation :

5

All staff were great very helpful and well trained at all locations I used

Évaluation :

5

Uhaul is always there to help i use Uhaul all the time

Évaluation :

5

Great.

Évaluation :

5

It was really easy. The first month was free because I rented a van. Staff was helpful. I would recommend.

Évaluation :

5

We rented here for 6 months never an issue and always clean. They only thing they could improve on would be a sign by the pad key saying you must punch in code or alarm will go off. The other thing is an indicator saying the garage door is occupied before you attempt to back up to a garage door.

Évaluation :

1

I booked a locker that was twice as big as the one they gave me. It was the only locker they had left, according to the staff member on duty that day. Yet, despite the fact that I was given a locker half as big as I asked for, I was still charged for the original size. My experience renting moving vans with uhaul has also been awful. I would never consider giving uhaul another cent.

Évaluation :

2

I lost locker belongings which had a ring in it with some of my grandfather's ashes in the ring and the employee would not contact the person who got the locker on the auction to let them know.

Évaluation :

5

Great location and can be accessed by bus or car. My heart was at peace knowing my contents were kept safely. Great staff and easy to speak to.

Évaluation :

5

Staff was very friendly and gave good advice proactively.

Évaluation :

5

The app made everything EASY! Great facility and highly recommend them.

Évaluation :

2

My wife booked online, but I had 1,5hr delay at counter trying to complete paperwork which had to be done apparently online according to salesman. Salesman had to complete on workphone anyway. Then truck was parked in middle of parking lot. Upon return of truck argued over quantity of fuel even though I made sure fuel was above starting point

Évaluation :

1

I would NEVER recommend anyone to use this location for storage. First of all when I did have the money I could not get a hold of anyone in the officem I kept getting transferred to the main line and I was told I needed to speak to the manager to send funds. I paid half my unit cost the start of August and was unable to reach anyone all day August 31st to pay the other half. It resulted in an email the next day of the unit going up for auction. When I tried to contact the manager to discuss this I had the same exact issue. I was forwarded multiple times and spent hours being transferred to people who worked for U-Haul who could not help me. I have told multiple U-Haul employees that I wanted to speak to the higher up to place a formal complaint. I ended up losing my storage unit. Yes I understand I could not pay it in full. But if you say you're gonna work with someone and completely ghost them and you're unreliable than that just makes your word and reliability trash. This experience put a bad taste in my mouth about the entire company. I had not been helped and my unit has now been auctioned off. No one tried reaching me by phone. Also I was banned for trying to bid on my own unit since U-Haul refused to work with me with my items. I'm in the United States. I can't just show up physically to my unit. I will continue to try to place my formal complaint about this faculty. This manager is a joke.

Évaluation :

4

Halifax UHaul is a perfect spot for all storage needs. We had an issue with our bill early in and it was looked after with care and in a timely fashion. They only complaint I do have is the charge we had to get our lock cut off. My husband lost the key to our locker and it cost $50 for them to cut the lock. It was definitely an expensive mistake on our part. As for the employees at this UHaul, they go above and beyond for their customers.

Évaluation :

5

It was very helpful and the price was great compared to other options

Évaluation :

5

Thank you so much. You guys were awesome.

Évaluation :

5

As always, Logan very helpful.

Évaluation :

4

Only negative comments was that often times there were not enough carts available.

Évaluation :

5

Was a perfect experience:)

Évaluation :

5

Most of the staff were helpful and friendly but I didn't feel very supported when I moved in.

Évaluation :

4

Great company to deal with; very helpful and friendy staff.

Évaluation :

5

I would recommend u-haul to everyone. From the beginning the manager and the staff were very good. I have absolute  respect for you all. I will miss talking with you.

Évaluation :

5

Excellent!

Évaluation :

5

Had a great experience with the staff at the counter and with Jen. She was very understanding and accommodating!

Évaluation :

5

It was a bit overpriced!

Évaluation :

5

Great heated storage in a very nice and new facility. User friendly.

Évaluation :

5

At this specific location in Halifax, my "in person" face to face experience was excellent and everything went smoothly. The staff was super friendly and helpful, thank you and please keep it up with the great customer service.

Évaluation :

5

Great!

Évaluation :

5

Fantastic Service & Staff

Évaluation :

5

The facility and available tools (carts) supported my needs. If I was to make a constructive feedback comment I would say that service line ups are always longer than they seem to need to be, whether buying a box or renting a unit.

Évaluation :

3

Would recommend but maybe at a different location. The place didn't seem managed very well and most of the employees did not seem very competent in their roles. There were a couple who were great though and the units were very clean. More flat beds would be great too.

Évaluation :

5

This is an excellent and well-managed storage facility and the manager Jen Cashin is EXCEPTIONAL. She is friendly and works extremely hard. She has been in there, at the front desk area, serving clients, and supporting staff every time we have visited the location over the past few months (at all hours, and every day of the week). She also treats clients and staff as people. She is warm and friendly, genuine. She actively problem-solved various challenges we faced with uHaul booking online, and made our complex and really stressful and difficult move possible. She deserves recognition for her talent and her hard work and amazing attitude. Thank you Jen! You - and under your leadership your staff - turned challenging uHaul experiences into positives. We are so impressed and grateful. We have recommended this location specifically to several friends and family already.

Évaluation :

4

More courtesy flat carts would be helpful especially with the amount of folks using the facility

Évaluation :

3

Booked outdoor unit and when arrived on the day, it was not available. I had to take the indoor facility. On asking why they allowed to book the outdoor facility, staff became rude and said we can only provide indoor facilities. No apologies or explanation it piece fully.

Évaluation :

4

Only issue is that I still haven’t received a receipt for payment for the first month.

Évaluation :

5

Staff were all very helpful and kind. Definitely would recommend to anyone needing to move or store anything

Évaluation :

5

U-Haul the best truck haul rental.storage room the best.no other match

Évaluation :

4

Need more training for some employees but most employees were very good

Évaluation :

4

Not always the best trained staff but most of the time very good

Évaluation :

5

Great clean storage facility. Would be more than recommend to a friend.

Évaluation :

5

Great people to deal with..

Évaluation :

1

I showed up to move into (and I paid for) and 8 by 8 storage unit. When I arrived, the locker front desk staff gave me was clearly 5 by 8. I'm 5'6", and clearly longer than the front dimension of the unit we were given. We brought enough furniture to fit into an 8 by 8 unit which screwed us over when we were given (and charged for) a 5 by 8.

Évaluation :

4

Very well kept facilities, might be a bit short staffed. Had to wait every time we went in to buy supplies for ten to fifteen minutes to pay for boxes and other moving accessories. All said still very pleasant people and nice facility 

Évaluation :

5

Your store manager at this location - Jen Cashin - is a huge asset. She is wonderful to deal with and does a great job.

Évaluation :

5

Awesome space. Would use again 100 %

Évaluation :

5

After spending about 2 hrs back and forth on the phone with access storage (only because they were closer to sons apartment which flooded) I get to the facility to find they decided to close early. I came home got online and rented a unit with you in about 10 minutes and went directly to your facility and dropped stuff off no issues just the way it should be. Merci

Évaluation :

5

My reservation was not available but my attendant fixed me up.

Évaluation :

5

Always a great experience.

Évaluation :

5

Great place

Évaluation :

5

It was all of the above and more. Thank you I have continually referred your location to family and aquantances

Évaluation :

2

When doing business in Canada you should use metric I do not know the American temperature or miles(truck rental)

Évaluation :

5

Excellent customer service at Chain Lake Drive Location.

Évaluation :

5

Your staff are very busy and do a great job. Please support them,

Évaluation :

1

They never let me know there was an access code or card. Everytime i went there the alarm would sound. I was laod off and was 2 months behind. I was told my stuff was going to auction. I made my payment and went to check on my locker and my lock was cut off. They gave me a new pne, with no apology. And that lock didnt work. . Had to be cut off. Went to move my stuff and couldn't fi ish bc of the card they gave sid not work. Left with stuff outside. Finally moved my stuff next day and was forced to leave my belonging outside bc of alarm.

Évaluation :

3

Facility was clean. Access hours are horrible. It's closed at 7pm which is ridiculous. I was not happy when signing out to find out that I had to pay for the entire month. I thought I would get a portion of the months rent back moving out early.

Évaluation :

5

Jen and her team were excellent to deal with!

Évaluation :

5

Was a great move in experience. Moved close to closing time. Didn't realize til office was closed we needed a larger storage unit. But our fault not yours. Will upgrade next month

Évaluation :

5

Jen was awesome to deal with , she made it a pleasant experience.

Évaluation :

5

Staff were always friendly and helpful. Felt very secure in storing our processions with u-haul

Évaluation :

5

Thank You All Fine Folks Excellent Service & Trucks & Storage Units Awesome Staff :)

Évaluation :

5

The staff is very Friendly with a smile greeting well I’m very happy

Évaluation :

5

Excellent storage facility! Well done. Thank you!

Évaluation :

5

Great service and staff is amazingly helpful and friendly. Location is perfect and clean.

Évaluation :

4

Long wait on holds when calling, 15 to 20 minutes

Évaluation :

1

Not able to get in building

Évaluation :

5

Very quick and easy, certain items supplied made moving into the facility very easy!!!

Évaluation :

5

The staff are super friendly and helpful! The extra large elevator makes it easy to move items to and from the locker. The facility is very clean. Excellent storage experience!

Évaluation :

5

My things were safe and secure and dry. I had no problems 

Évaluation :

4

better communication with customers about things like access hours, the fact that a 26-footer can't fit in the loading bay.

Évaluation :

2

We have had no compensation for the leak and damage of our belongings, which happened over a month ago...even after I put in a claim and spoke to a claim agent, and then to the claim adjuster on the phone. No follow up! Poor service on that note; which is a rather important note. When something goes wrong, that's the time to truly show up for your customers. Someone needs to resolve this issue ASAP. We have about $4000 in damages.

Évaluation :

1

I booked online for a 10x10x10. I arrived at the facility and rented a truck the same day. I went and got items to be stored and brought them on site. Opening up the locker, I questioned if it was the right locker due to the small size. I went to the office and asked to make sure it was the right locker due to the size. The only comment was the system says it is a 10x10x10, so I can't help you. I asked the person at the desk to come and look, she said no. I asked her to talk to a manager and she asked Jen and she said no and wouldn't look at it either. I measured it with a tape measure and it is a maximum 9'4"x 9'6"x 7''9". This is false advertising and I wasn't going to get what I was paying for. I had a friend come with a trailer and we moved the items to Metro Self Storage, where the people were nice and friendly.

Évaluation :

1

Kept being charged for unit no longer using. Mafe multiple attempts to cancel but was told unable to cancel.

Évaluation :

1

I reserved a 10x10x10 and received a much small room. It was a 9x9x8. When I asked about it the front desk person was snarky and when she went to Jen about it she was not better. Did you know that it is illegal in Nova Scotia to advertise something by weight or size and it be inaccurate? I will be making a report to the provincial government.

Évaluation :

5

Nice people

Évaluation :

5

Everything great. Thx to Jenn and crew at Uhaul Bayer's Lake, Halifax. Cheers, John and Kim Calder

Évaluation :

5

Very grateful for passed experience. Patient and helpful.

Évaluation :

5

They've always worked to get me the equipment I need even if they have to send me to another location. Storage facility is clean with convenient drive in bays. I've really enjoyed working with them with 2 rental units and a history of 10 trailer rentals.

Évaluation :

5

Excellent Company. Excellent experience & customer service.

Évaluation :

5

A++ for the staff. Ali and Tiffany were awesome, friendly and patient even when their computer was giving them issues. And D (unsure how to spell the rest of his name) was supper sweet by bringing me a stool when he noticed I was standing for a bit. Please make sure you reward and keep your staff happy, they're keepers!

Évaluation :

5

The staff were amazing! I have never had better customer servicem

Évaluation :

5

Logan was superb, incredibly friendly and helpful. give this man a raise!

Évaluation :

5

First class people and first class service. Couldn't wish for more friendly and helpful people. A big shout-out for Jen and her crew!

Évaluation :

1

I did not use the storage place not even for a single day, due to the mistreatment of an employee, and because of her, I signed up for another company that values ​​customers more. It was a bad experience with that employee. Merci.

Évaluation :

1

There was an offer to rent a vehicle and get your first month free on the self storage. When I talk to the employee about moving the vehicle, he said that I didn't have to move it and it was up to me. He gave me the storage and the vehicle keys. The next day when I wanted to return the vehicle keys, there was a different person and said I had to move the vehicle at least 20 km and there was no mouth free. I was ready to pay for the vehicle and to use it today but she was very tough.I asked for solutions and I said I was flexible but she was not cooperative. At the end, I cancelled the order and I wasn't satisfied.

Évaluation :

5

From the move in to the move out the staff was great and my locker was great

Évaluation :

5

Your facility helped my moving a lot. Thank you UHaul.

Évaluation :

1

Front counter staff were poor at their jobs.

Évaluation :

1

The counter staff complain to the customers they are understaffed and the phones don't work because management only buys cheap phone chargers that do not work. Trying to contact this branch by phone has had me on hold for hours. The facility is great but its understaffed and the staff training is poor.

Évaluation :

5

Very easy to use, very clean space and well lit. Never had an issue with access to elevators despite the number of units they have available. Price was good for what I was renting and check out was easy and took under 5 minutes. Je les recommande fortement. 

Évaluation :

5

Everything was great, very good promotion

Évaluation :

3

I nevered had a u haul .Dont know why i got this

Évaluation :

5

I was very pleased with my overall experience with U-Haul. The facility is well maintained and very clean. I would highly recommend U-Haul for any storage needs.

Évaluation :

5

Very helpful, friendly and just overall lovely people.

Évaluation :

5

I love this facility! And the staff are amazing. Will send anyone looking for a truck or storage. Thanks for all your help!

Évaluation :

2

Storage facility was fine but all of the staff are so unhelpful. Every time I dealt with this it was a struggle and problems arose with basic things. For example, asked for a receipt when checking out of my unit and they couldn't produce one and acted like I was truly inconveniencing them.

Évaluation :

4

Easy access, friendly staff. Huge problem with screws all over the place in the parking lot. One day after stopping in I had screws in 3/4 tires. Luckily only 1 punctured the tire. Many of these screws are come from the construction of the storage lockers themselves, though some come from careless customers. I'd highly recommend sweeping the lot with a magnetic sweeper after new units are constructed as the builders seem careless with fastening hardware.

Évaluation :

5

Very smooth experience.

Évaluation :

5

Smooth and flawless operation. U-Haul met my needs perfectly. My items were secure and safe, even through the recent hurricane. Very happy with my experience.

Évaluation :

5

Bathroom in the facility It's a big plus congratulations

Évaluation :

5

Great service, great unit, and the staff are fantastic!

Évaluation :

5

I could not find the swipe box and no alarm went off when I opened locker without swiping so not sure about this level of security but otherwise very convenient location and drive up functionality was appreciated.

Évaluation :

5

Jen and her staff have been very helpful, very consistent in their service thru the time I was there..

Évaluation :

4

Was anticipating that I would receive a credit for vacating when I did till the paid up date.

Évaluation :

5

Very helpful lady working the front desk, she worked with my needs and situation and helped me out big time! Not what I expected, I was very happy when I left

Évaluation :

5

Wonderful staff, clean and secure facility

Évaluation :

5

Very very friendly and helpful staff! Huge facility, very clean and secure. That will be my to go to for any future rentals!

Évaluation :

5

I had a team member named Allie, she was great with my needs! Great customer service!

Évaluation :

1

Every time that I have dealt with this Uhaul location, there are constant issues. I had reserved a storage unit in august, a 5x5x14 indoor unit. I get to uhaul and they say that all they have is 5x5x8 for the same price. They said the online registration is first come first served. So essentially they do not use the reservation system at all and it is pointless. End up having to pay the same for a significantly smaller space. When I did get in I tried to use my previous truck rental to get a free month. The lady at the desk said that there was an issue and that I would have to come in the next day to get help from the manager. Well lo and behold when I go in the next day, the same lady is able to help me. Big waste of time. Then turns out she didn't do the reservation correctly, because when I went in this week a little after a month later, my unit was locked with one of their locks. They weren't able to see who owned the unit, so they locked it and put it as a John Doe. (Auto pay was setup) The man that helped me was very kind and helpful, poor guy had to go in and fix all of the issues that were caused. This took about 10/15 minutes to resolve to just get back in. This isn't the first time I have had issues with this Uhaul, though I can guarantee once I can move my things this will be the last time I go to this center. Complete incompetence all the way through, and they do not even uphold Uhaul online reservations. Another note, was asked to move my car to the "customer parking" even though there were no signs to indicate. And their main door to the store side don't open all the way and I smoked my shoulder off door. Sad place, and unfortunately there aren't many other options that are similarly priced

Évaluation :

4

Jen Cashin,manager,Shelley-maintenance,Evan-front desk, were so helpful when I had trouble with my locks many times, as a first time user, they were very helpful and patient solving the problem. My one critisim I notice is the carts, they should be hosed off the same as the trucks. Many people use these units, and with various coveid, now other illness being transmitted this is a big failing.I find Jen will listen to any concerns you have and address them. THankyou .

Évaluation :

5

I think it was Jen that helped me switch units but whoever she was if not Jen she was awesome!

Évaluation :

5

Great staff, even when they seemed to be under staffed.

Évaluation :

5

Very friendly and helpful staff. The storage building was very clean and well lit. Lots of dollys to move our belongings

Évaluation :

1

Someone hacked you computes stealing my private information you guys new about it for two weeks before emailing me about it then when I call about it you get rude totally wouldn't recommend you to anyone and will never use your services in the future. Staff are always rude and never accommodating when they mess up.

Évaluation :

5

Great staff and very friendly

Évaluation :

3

Waited 25 minutes in line to get service from the one staff member available, while 3 other staff came and went from the space. You'd think they might jump in to help?

Évaluation :

5

Very nice staff

Évaluation :

4

Need more check in staff. Waiting in line for a very long time

Évaluation :

5

Everything went well. Thank you

Évaluation :

3

Firs time using uhaul. The unit I was recommended by an associate over the phone was not big enough for my stuff. When moving in, twice the unit I was told to go to was either locked or the wrong size. I understand the person st the front desk has no control over this, but this effected my experience.

Évaluation :

5

The place was really busy. End of month moves. Good amount of staff on and Very friendly and helpful!

Évaluation :

5

Only complaint is I received 4 letters in one day saying I was overdue even after it was paid and check out took way too long as you’re unstaffed

Évaluation :

4

Your staff is awsume but your computer technology sucks

Évaluation :

5

Love your stories windmill road location dart they spoil me !

Évaluation :

5

They gave me the first month free and that was all that I needed to be able to sell my couch that didn't fit in my new place.

Évaluation :

1

The check-in / truck pick-up took 1h20mins for a reservation that had been made online and indicated as Express Check-in completed. The drop-off of the truck took another 30-40mins of standing in line to wait. Both wait times are unacceptable when trying to navigate the logistics of a move - time limit on truck reservation as a prime example. Spending over an hour of a truck rental standing in line waiting to pick it up is not acceptable. As well, the storage unit we had reserved online was not available when we checked in so ended up having to take a smaller unit, which likely will not serve our needs further inconveniencing us. The facility is clean and well laid out but the wait times and lack of available storage unit/unfulfilled reservation is really disappointing.

Évaluation :

1

The manager was very bossy not only to her Employees but also the customers.

Évaluation :

5

I love the staff they are always friendly and can always have a laugh! The building is very clean like they take pride in there work!

Évaluation :

4

Aaron was a great help as we're the two ladies behind the counter

Évaluation :

5

Checking in at the desk was friendly and fast. Instructions were clear. Though this is my first time, so I drove around the building until I read my instructions again. Excellent customer service.

Évaluation :

5

The product is great, the service is great, the staff is very helpful and nice to work with. This made our move a lot easier and I am sure is contributing to fewer divorces. I will recommend it to others and will choose it again when needed. Merci.

Évaluation :

1

We were lead to believe if we left our unit early because we no longer needed the storage there would be a refund available for the days paid for and not used. THIS IS NOT THE CASE. We gave the furniture away to a Ukrainian relief and could close out the unit 10 days early. So , ok then - I can deal with that policy - although I think it is unfair BUT what is shameful is the DOUBLE-DIPPING uhaul is able to do buy renting out the same unit I've already paid for!!! Buyer beware I guess I WOULD NOT uhaul storage.

Évaluation :

1

From the beginning we thought we had 24 access and were then told not at this location. Afterward, our customer record was deleted but when re adding us they did not set up the payment. As a result our door had a ted lock we had to get removed and it also prevented us from renting truck. On our last day we were told by another staff member we should have been given access code. Positive points were convenient location and cleaning/security staff. They were excellent.

Évaluation :

1

A small number of staff were great, but most appeared put out by customers. Debit payment system down regularly. The fire panel has been beeping for 4 months. The electrical contractor you hired (Turple electric) was rude to customers and during COVID there was one who wouldn't wear a mask and harassed me and other customers. Staff didn't care. Smoking area for staff right beside main doors. While people load and unload, they have to breath in smoke. Also, some staff is always smoking. In 89 of my 100 visits, someone was smoking by the main door. It's 2022, why is this. Twice during my 15 month storage and the 8 trucks I rented I had issues. Jen Cashin even emailed me to respond to my concerns. Her response and offer fell far short, and she didn't even follow through. I was dissatisfied. I hated going to Uhaul by the end. It was like a comedy of errors. But it wasn't funny. It was hassle. There was no need for it. I will never use uhaul again, every, for anything. The price sounds like the best, and you have lots of trucks, and the facility for storage is new and clean. But the experience was painful, and fell far short of my expectations. The person who booked my storage locker in the first place was probably the worst. In a brand new facility, he gave me the locker that is absolutely the furthest from the entrance. I made over 100 trips. Each time as I walked past rows of empty units I wondered why he wanted me to suffer. He was rude, and condescending. I found that to be the rule at uhaul. I can't tell you if that was just a local store issue or if it's company wide. Either way, I don't care. I'm done with it.

Évaluation :

4

Staff were not very helpful, I felt that I was on my own.

Évaluation :

5

Great facility and great service!

Évaluation :

5