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Robbie LaymanteCustomer Reviews for U-Haul Moving & Storage of Haltom City E
Testimonials From Recent Customers
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Everyone was great and answered all of my questions. Storage facility was clean and well maintained. I was also able to get the first month free! The only thing I didn't like is how you had to enter your passcode twice on both sides and you only had about 20 seconds to run from one side to the next before it timed out.
Deica Preston | Expérience généraleI believe all the people there do an awesome job
Donna HANKAMERI was charged for an after hours drop off fee. Nowhere was it indicated that this would be a charge. If you're not open, why am I penalized for that? I made a reservation in Keller and it was redirected to here, so I paid an extra $10 for travel charges. I made a reservation for 3pm and it wasn't available until 6pm. The person who helped us was kind and good at her job, but this was not a good experience.
Scott PierceLocation was great, staff was nice, truck was bad.
Nathan FichtelRental quick and easy. Great personnel. Would recommend to all!!
Benny GreenhawVery easy location to return equipment.
Patrick GreeneVehicle was clean but there were definitely signs of needed maintenance
Jose SancenGood equipment
SARAH HALLEveryone was nice to work with.
Robbie LaymanteThis location is extremely bus, but drop off was a breeze.Be careful going around.north side of because there's no way out and that is difficult with a trailer on attached.
Alex KingThe person at the counter was not very professional and a bit rude . She seems like she hates her job and lacks customer service skills.
Daniela FernandezGreat place, lots of equipment to rent, fast and friendly hook up and take off for returns.
David SeelyAll good!
Terry SmithGreat and easy customer service picked up and dropped off same day with U-Haul app no issues super easy thanks guys!!
Nicholas HendrixThe whole process went great
Tomas HansIncredible job, fast, friendly service. Installer was awesome and took time to explain everything to me.
COLIN BERGERLocation and reps were great. But please note the U-Haul App needs serious work. App kept crashing while i was returning the unit to the location, I couldn't upload the photos it asked for. I cancelled the check-in and tried to rerun it but it ended up completing the check in without the phots. So I took photos on my phone for my protection.
Elena PeralesThe manager was very kind, he checked me in and out. And the employees were very helpful
Jeswin SohalQuick and easy return
Penny Guimaraesnothing at this time.
Anthony HAYWOODCashier/ representative ( Veronica) quoted me a 20ft truck for $208 and a 26ft truck for$237 , upon arrival I noticed the 20 ft truck was $268 … I told the other representative what Veronica quote and she said she wasn't aware… then Veronica appeared and I told her the amounts she quoted me and she didn't even open her mouth…like why wouldn't she at least explain… I ended up paying $341 for a truck … this was the WORST EXPERIENCE EVER!!!!! Customer service HORRIBLE!
Dominique RobinsonDavid is an excellent CSR!!!
Abby AlgieneHire more people
Landon LaPennaApp failed, had to complete transaction inside. This location is regularly understaffed cause long waits to checkout and check in.
Richard OsbornEverybody was great. Aside from the drop off when the lady at the desk was angry because I, which I was probably the fourth person in a row, wasn't sure how the drop off process goes. Guy outside was working his tail off and super friendly. Overall, great experience.
Tyler SpinksIn out drop off. Fairly quick and easy, even though they appeared pretty busy. E- mail receipts are a time saver.
Charles CooperCharged us for going over the mileage by 2 miles. Did not reimburse us for gas ...left 3/4 of the tank full brought back with a full tank.
Richard OsorioGreat service from the agent who assisted me. Very professional and helpful.
james kellumWhen renting the trucks, maybe offer a dolly with (of course for additional fees).
Angela WilliamsStaff are immature. Do not know how to address an adult customer. And they lie
Elva PiperWhen I first got into the truck I rented a 20 foot, the truck was real clean n smell clean Thank you
Lawrance SandovalEveryone went above and beyond to make sure we were taken care of. We had a tire that was low and they happily filled it up with air and made sure we were all set and ready to go.
Deanna ThompsonNo improvements needed. I have been using this location for about 20 years or since its opening. Great staff.
TAMI CARRILLOLos empleados son muy amables y muy atentos felicidades y muchas gracias se los recomiendo
Jose BaracasBusy weekend day but it was ran well. Great job at this location.
Anthony CasarezTube un trato muy amable. Excelentes empleados
Jose DomenechThe web site was difficult to use.
Shari AltizerThe on floor staff was helpful. I do think customers should be warned that they have to go through an approval screening upon pick up when using the self pick up feature. Not being aware of this kind of held back my timing on moving. I thought the screening should have either been prior to pick up or I should have been warned so that I could have showed up even earlier.
Alyssa SepedaWonderful place to do business with
THACH NGUYENRien
Rickey DeckardS.O.
Paul Palmervery happy with Brandon the installer. I have a new BMW X1 and he has been great at making sure I get the best solution for the final fit.
michael welchGreat experience! Everyone I spoke to was super friendly
Sharon AlexanderBrandon is an excellent fellow, very knowledgeable as well, and a kind individual.
Gregory DeBaunMake sure that the boxes purchased have the correct equipment inside. I purchased a wardrobe box that did not have the metal bar for me to hand up my clothes.
Marshall HerefordJennifer and staff are wonderful! had my unit since 2016. She knows her customers and was always friendly and helpful.
Torre Simms | Expérience généraleStaff is always extremely helpful and courteous at this location.
SCOTT CONTINONice staff. Friendly and willing to help. Je les recommande fortement.
Jeffrey MielkeDenton Hwy place is so much better than the Irving Store
Frank YevakGood experience. Very helpful.
George PoliteAlways friendly
David MarkBe honest
Raymond CampasMaybe it was a little things that were the biggest impact. Clean restroom, always being able to get in touch with someone, providing carts to help move things while I'm at their facility, and ready to help and answer any questions anytime I had them.
Bob Schickedanz | Expérience généraleEasy going environment with great employees. I had a great experience with the company's all around care.
kyle lowery | Expérience généraleMake the app a little more user friendly for old guys who are confused by it.
James ShankKeep up the good work. Everyone was outstanding.
Sheila PierceThey ve attended us very good
Jose AlfaroThe guys in the garage went above and beyond to help me switch my hitch from a big ball to 2". I will definitely go back to this location for my future needs
Amy EdwardsApp was difficult to use.
Kent MeansLet the customer change their minds if they have to move their belongings far away from the location. I did my best to get everything moved and then I was exhausted. We begged to be allowed to drop it off at our new location, but, our needs fell on deaf ears. We were very tired. We couldn't even keep our eyes open. I'm extremely disappointed in u haul and I will n3ver use them again.
Patrick BankstonThere very curtis and answered all my questions
randy blesGreat experience and service from these guys when managing a rough long distance move. You guys made a difference. Merci.
witney moore | Expérience généraleVery pleased with service, clean facilities, good location. Have rented twice, from this location, and would gladly recommend this U HAUL to anyone!
PHILLIP GARCIA | Expérience généraleI had an amazing experience! The management and staff was great. Veronica and Jennifer really helped and walked me through the experience! A++++
David Brown | Premières impressionsLiterally l, the best customer service and rental storage unit experience I've ever had in my life… and I've had many. Way to go team!!!
Samuel Stolz | Premières impressionsWould give the online check in higher rating except for minor issue. Called to setup the complimentary storage for a one way move. Did that over the phone with someone who reminded me it was free and just needed my card on file for the reservation and that I'd get a link to complete the process. The link to complete the process also asked for my card and stated the $149 total was due right then. My wife called and we were told that doing the process in person wouldn't have done that but that doing it online does charge and we'd have to see about the refund once we arrived to the location. We were 7 hours away so by the time we got there they were already closed. Thankfully Dave at Haltom City U-Haul helped us out with that process but ultimately the storage unit was not big enough to fit everything and needed a 2nd unit so spent that money at U-Haul anyways. So a big thanks to Dave at Haltom City for being helpful and patient with us during this move.
Christopher Stallings | Online Move InThank you and Merry Christmas Jennifer in Haltom City Texas
rebecca queen | Premières impressionsI have been helped by some very nice people there including John. And I think I was helped by a young man named Shelby, very nice.
LATONYA JAMES | Expérience généraleExcellent service !
cynthia Thomas | Expérience généraleIt was an excellent choice for the rental truck, storage and price. They were very nice and polite. I would definitely recommend it to family and friends!
Teneta Robertson | Expérience généraleVery helpful. Though they accidentally canceled my account, while adding a new unit. Thank goodness your staff was able to fix it.
JAMES FORREST | Premières impressionsOverall it was a good experience. 👍🏾
Karen Odom | Expérience généraleEveryone was nice, and friendly very helpful I will definitely be using this facility again thank you all so much. I also want to thank the call center for helping me to get to the right store thank you all.
TRINA WOODARD | Expérience généraleEveryone was great from inside to outside … polite, friendly and very helpful.
LATONYA JAMES | Premières impressionsA very pleasant experience indeed!
Donna HANKAMER | Premières impressionsI would recommend U-Haul to friends and family. I had to have my lock cut off because of rust I was there for a few years.I went to the office to see if someone could help and a man can't remember his name came and got it cut off for me.Very helpful .
JANE UNDERWOOD | Expérience généraleI think the storage entrance could use a little work.
DARWIN PITTS | Premières impressionsEverything was great but getting stuck in the elevator was horrible and hot!
Silvia Hernandez | Online Move InThanks you for your carncern
Ruth Ware | Expérience généraleStaff was great But Manager letter Was Rude Thats the Reason why I'm move my business to another Company U haul is well known name but Thats not a good Reason to treat ur costumer like trash She make me feel that way I pay an advance We the costumer have to clean I think all u want is ju
David Leija | Expérience généraleFriendly professional service.
Joseph Barron | Expérience généraleI suppose got it free and I'm still waiting to here back for my refund.
santana hands | Premières impressionsReserved 1 larger unit, and upon arrival was told, that storage unit size didn't exist and I had to get 2 storage units instead. Very, very frustrating, stressful, and costly.
Belinda Saaranen | Expérience généraleI had rented a storage unit online, went in and realized it was not going to work for what I needed to store. I was frustrated and worried because I had a tow truck onsite with the large toolbox, ready to be moved in. Chase was SO HELPFUL. He searched to see if there were any other units onsite that would work, unfortunately there were not. He called another location up the road and they were able to accommodate the large toolbox. He got all my info transferred over while I headed to the next location. He turned what could have been a not so great experience into an amazing one. I really appreciate the time he took to help me out! And although I didn't really work with anyone else, the other staff members that were helping others, were also so friendly and patient. It is a great group of people that work at this location.
Brandy Rowe | Expérience généraleEveryone at the UHaul on Denton Highway in Haltom City are great. They are friendly and very helpful.
SUSAN BUDD-EDLICH | Expérience généraleThe manager was very rude and disrespectful. I would never recommend this location to anyone. I had trouble getting matters resolved with staff, but it was ultimately the managers fault for poor training.
Randy Melton | Expérience généraleThe manager was truly amazing and the employees were just amazing.
Michelle Bower | Premières impressionsI cannot praise this facility and staff enough! From the General Manager, counter clerks, and yard men, they went above and beyond to accommodate me. I will definitely recommend and use them again if the need arises!
Ann Powell | Expérience généraleNo complaints so far
jewel korlu | Premières impressionsThere was the time when the office took me off of auto pay, this happened at least two times. Than charge me late feeds. The office was not very understanding nor the they want to take the blame.
Ernest Bustamante | Expérience généraleThe most unprofessional people I have ever dealt with.
phillip FOSSEE | Expérience généraleGreat group of people. They are always helpful and freindly. The girl at the front was super cute and helpful. I dig it!!
Donny Golden | Premières impressionsEveryone was friendly and helpful. The managers were fantastic, especially the young man "Gio"...he was the best!
Patricia Short | Expérience généraleThe staff was extremely polite and patient with me during this experience.
Penny Clanton | Premières impressionsI had a nice experience with UHaul. The day I moved out of the unit I had 2 employees go above and beyond. Chris S. and David were tremendously helpful to both myself and my sister. It made a job we were not looking forward to seem much smoother.
Mary Schmenk | Expérience généraleMy rent went up every year I was there totalling 55 % overall. Also under cameras And Security fence the catalytic converter was stolen Attitude was oh well this always happens. Very expensive stay there overall
rodger owens | Expérience généraleGood selection of units and appreciated the elevator. Love having indoor climate control unit.
alan sexton | Premières impressionsThey were great at this location I will use them every time
Jordan Talley | Expérience généraleAbsolutely horrible experience when we originally moved into a unit on December 29th not one member of the staff was able to help us I ended up having to do the rental online in front of them. A week later when we try to gain access to our unit our access code no longer worked. We then had to deal with Jennifer who gave us a card to access storage area. Upon arrival of the unit we were assigned via e-mail we find our units lock had been cut and was left unsecured. Had to go back to Jennifer who was very snide and unapologetic and all she did was tell us it was our fault and we did check in wrong and we had moved into the incorrect unit number. Why on gods green earth would we pick a random storage unit on the opposite side of the building rather the the unit number that uhaul email sent!?! Made the comment that she takes one day off a year and this happens. How is it our fault that we followed what the emails stated and did not receive any help from her side of the counter!?! My experience shows that she is a poor owner/operator and has inept staff if she could not train them to do what appears to be a simple task of a storage check in since they are in the moving and storage business. The only person that had a clue on the day we actually moved in was the housekeeper
Keith Zablocki | Premières impressionsWhile I was there at 3am one of the male workers there helped me move something’s inside of a unit
Rodolfo Robles | Online Move InThe customer service was amazing from all employees I came in contact with, they were professional, down to earth, very helpful and nice. Great customer service!!
tanya redmond | Expérience généraleEveryone was friendly and helpful. The management was accommodating and went above and beyond just a storage rental process. They were attentive to every facet of our moving process, answering questions and guiding us in the right direction with movers, etc.. We could not be happier or more satisfied with the management and staff at this Uhaul location. I WILL highly recommend Haltom City Uhaul. - Special recognition to Jennifer and Detra for all their help with our storage units, truck and trailer rentals and recommendations in getting acclimated to the area. They're great!
Susie Azmier | Expérience généraleThe only bad part of the facilty in my view, is the accessibility. From I-820 E., Exit 19A, then turn Right on to Hwy 377, and then immediately turn Left to enter the facility on the Left side, and have to cross the solid yellow lines, and across the busy Highway. Other than that, All was Well!
LUIS LEBRON | Expérience généraleFour boxes that were in unit 1119 had gotten wet and dried out during the time they were stored. The damage started from the floor and moved up.
ERIC JOHNSON | Expérience généraleStaff person was very patient, kind and helpful!
Shane Whisler | Premières impressionsAssistant manager was a smartass. Asking me if I wanted a ( I'm sorry ) when I was trying to understand the the poor service. I'm sure you have video. I was not being a Karen. You'll see people collecting pay checks and not striving for customer service. Very disappointed with the lack there of concern. Would not feel my property would be safe stored with a company who's Managment has these kind of qualities.
aLLEN Bentley | Expérience généraleYou were so helpful thank you very much
demitrius stevenson | Expérience généraleExcellent
Alonzo Lawson | Expérience généraleJENEEN LARMAN. WAS EXCELLENT. PROFESSIONAL VERY FRIENDLY. SHE EVEN DID TWO OF US AT SAME TIME. MULTITASKING, GREAT EMPLOTEE.
Dennis Powers | Premières impressionsExcellent Customer service. And the facility itself is clean, and very well maintained.
Antonio Tabora | Premières impressionsFriendly helpful staff
dashanie crosby | Expérience généraleTerrific customer service
Rosalyn Brown | Premières impressionsThe staff was great navigating me on getting into the storage and also very helpful in me exiting the storage also thank you very much
Clifton Shelton | Expérience généraleJennifer Bramhill was extremely knowledgeable, professional, friendly and accommodating during my whole storage process. Jennifer's expertise is a definite asset to U-Haul. I commend her for her dedication and would recommend all my friends and family to use U-Haul at her location in Watauga, TX
Harry Van Zandt | Expérience généraleCustomer service is very poor, 45 min wait to get key card. Emptied unit and witnessed more than one dissatisfied customer. One in fact yelling about how he was approached outside impeding traffic. Another upset about how it was communicated he was at fault for not reading their policy. Understaffed and poorly trained in customer service. After emptying my unit, I had to wait another 45 mins just to close out my unit. I understand the process I waited on takes more than 5 mins but, almost 2 hours is unacceptable. The tone in the facility was dread after the 10 min mark
MICHAEL TALLEY | Expérience généraleThe login and then door opening at 2 different spots is redundant and kinda pointless it seems but otherwise all was good.
JERIC CRAVEN | Expérience généraleRep on phone was fast friendly and solved my issue.
Michael Soden | Premières impressionsOne of the better uhaul locations
ASHLEY BEEBE | Premières impressionsLove the staffing people
joshua richardson | Premières impressionsI love this place, everyone was so nice.
sheila donahue | Premières impressionsTREY AND JENNIFER WERE BOTH GREAT! THEY WORKED WITH ME WHEN I WAS GOING THRU SOME VERY DIFFICULT TIMES IN THE LAST 6 MONTHS. ALWAYS COURTEOUS AND POLITE WITH AN UPBEAT, POSITIVE ATTITUDE! THE ONLY GRIPE I HAVE IS WAS VERY DIFFICULT TO SPEAK WITH SOMEONE AT THE ACTUAL LOCATION. I ALWAYS WAS SENT TO THE ANSWERING SERVICE AND HAD TO WAIT FOR THEIR CALL BACK. OTHERWISE I WOULD TOTALLY RECOMMEND THEM FOR STORAGE NEEDS!
sara bush | Expérience généraleThe young man that helped me was awesome
rodolfo flores | Premières impressionsCustomer service was excellent, especially Mrs. Bramhall. The only drawback was the lines at the counter, but I understand it is the busy season.
Brett Schlee | Expérience généraleThank you so much for your assistance and all information I needed, hopefully I never need a storage again if I do I know where you are located.
Maria Ortiz | Expérience généraleAll was well. Staff was great.
Philip Gastl | Expérience généraleExcellent service à la clientèle.
THUY VY DO | Premières impressionsUnfortunately the unit i got isnt a true 10x20 because a 5x5 section in the corner is blocked off with sheet metal. But it was only unit available. Probably something that should be addressed in the future when giving rates. Other than that, Jennifer Bramwell was wonderful:) TY
Michael Zieschang | Premières impressionsI had no problems at all. everyone was very nice and helped me. I've already recommended y'all.
Janice Bates | Expérience généraleGreat place and people!
Gabriel Pena | Expérience généraleWhen I originally arranged for the storage unit it was supposed to be one of the large 10x20s I got there and the people that were renting that storage shed we're still renting it and still had all their stuff in it so they moved me to 2 of the 5x10s and charge me that and now I've got everything out of one unit and into the other unit and there's only about a $50 difference in my bill so if you could explain that that would help I think the number was 2701 Michael ashinhurst my return number is 817-345-1465 I mean I sincerely feel like I've gotten ripped off along the way here
MICHAEL ASHINHURST | Expérience généraleOnly downside is we had issues getting our key code to work. But the person in the office helped us out a lot!
MORGAN ROCKWOOD | Premières impressionsJennifer was so kind and helpful. Great team there.
David Mathis | Expérience généraleGood service
Solomon Mama | Expérience généraleJennifer, Greg and the rest of the staff are amazing! They were able to accommodate all of our last minute needs. Made our move in a lot easier for us. I highly recommend their storage facility.
Veronica Harris | Premières impressionsJennifer was amazing.
David Mathis | Premières impressionsThank u for helpin me yesterday.
CHERTIA MITCHELL | Premières impressionsEveryone was professional, friendly an extremely helpful! Super clean facility. Will definitely recommend this location to my friends and family.
Sylvia Arrambide | Expérience généraleWish the cost would come down.
GLENN HAROLD | Premières impressionsThe staff and facility are excellent. I would take the Mover's "Godly Men" and the few moving companies the same owner has off your list of movers. He is the one that offers the cheapest price. He was suppose to send me 2 people at 5:15. No one arrived until 8:30. Then only one arrived. The owner said he felt bad and if I would give him a 5 star rating he would give me a free day. I needed movers on Friday and the owner did not respond to me all week. He is a crook and does not keep his word. Since your facility is top notch you should get rid of this mover and his multiple moving companies. He does not represent the high standards you work so hard to maintain. Get rid of him. He is trash just throw his company in your dumpster.
Matthew Macchio | Expérience généraleNo coments
Miguel Santiago | Premières impressionsThey really went above and beyond helping me to get set up and situated and it was greatly appreciated very nice staff
Maury Walker | Premières impressionsMy first time using U-Haul storage, will never use another storage facility again.
john ross | Expérience généraleEveryone was super friendly and extremely helpful! I was transferred from another Uhaul location since they didn't have a storage unit available in the size I needed. The woman behind the desk was expecting me and walked me through the process. I also had trouble with latching the door and another worker eagerly helped me solve the problem! I really appreciate their help in getting me a storage unit.
Sarah Smith | Premières impressionsI moved out of this storage in (June 2021,)had a storage unit and had a lock from them ,rented a one-way moving truck from them. I received a call a few weeks ago and they informed me I needed to pay for my storage, I explained the situation the person seemed embarrassed and I assumed it was over ,then last week I get a call to inform me that my storage is going to auction the next morning I told the girl the story she also sounded embarrassed but She was new and told this and said let me talk to the manager who said we'll u left a lock on it so we can't open it, I told her it was empty but she insisted that it must go for auction so I was like..ok auction it !( it's air)! The manager then said she will call me after the auction but that never happened and now I have a survey to fill out, smh Get it together people!!
elvis chance | Expérience généraleU-Haul make other storage facilities look like they have no idea what they are doing. They are so automated.
john ross | Premières impressionsJennifer at my location was amazing. I was in a bind, needed storage, and I'm so glad I came. I'd give 6 stars if I could.
nick pearce | Premières impressionsGreat People
JOSEPH CHANEY | Expérience généraleGreat People
JOSEPH CHANEY | Expérience généraleI reserved the wrong storage and came in the next morning to correct the issue and they quickly fixed the issue by getting me set up with a bigger unit. Very nice and courteous!
PAUL WARREN | Online Move InThis is a convenient, well secured facility.
nikki mcleroy | Premières impressionsEveryone were friendly and professional, they made sure we had the right size storage unit, the one I booked was to big. So they changed the unit size. I was truly greatful.
Lavera Preston | Premières impressionsI do not agree with having to pay for a full month if you don't need it. You should pro-rate because people move all different times of the month!
Carla Dalili | Expérience généraleGreat staff. Extremely helpful. They were very busy but still found time to help me. They were extremely friendly to everyone even though they were getting crushed by meeting the overwhelming customer needs.
Matthew Macchio | Premières impressionsGood job, I especially appreciate your service 👌
WILLIAM JAMES HILL | Premières impressionsIt was all so smooth..... Thank you so much for your help with our move
Crystal Chavez | Premières impressionsI haven't started moving my things in yet but have been to the unit and put my lock on and the facility is very well maintained as I can tell thus far.
Carol Marshall | Online Move InWhen I came in to order the truck there was no trucks available however there was a truck do the next day I got the truck next day the truck needed a front end alignment none of the power source worked in the truck a door lock was out of the truck and the staff didn't have an appliance dolly I had to drive to the other facility to receive I have clients dolly had no fault to the staff that was excellent they were short on demand due to the management of the facility over all management of the facility
jairus brown | Premières impressionsU-haul is a nice and clean place. But two thing I didn't like was, that it takes me about 20 to 35 minutes to talk to the person there, when I try to call. It's a long wait just to speak to someone there. And another is that the rates keeps going up every year. I started at somewhere around $95 and end up at $139,95 a month and going up again. That's the reason why I got out. I was there for at least 6 years. Other then that the Place is clean and nice.
DANNY MON | Expérience généraleDetra was great, worked with me on getting a unit for my college son because his apartment wasn’t ready.
SONIA CARRASCO | Premières impressionsI would say maybe put fresh rodent traps etc out. I had to throw away all my mattress they were covered in rat droppings and urine and holes chewed thru them. Also the did not make it clear that f I would be getting a refund on the two extra months I paid for they we are not using. We left last day of September so Need refund for October and November.
LaVonne Frazier | Expérience généraleVery good and excellent attention 😊👍
JUAN OSORES | Premières impressionsWe were given a storage that was full of stuff and had to wait for them to empty it so we could store ours. This made attitudes challenging after moving all weekend. Parking lot lot needs more direction or lack of. Staff was friendly!!
Donna Anderson | Expérience généraleGregg was very helpful and knowledgeable, friendly
Dedrick Henry | Premières impressionsI recommend UHaul for all your moving and storage needs. Thanks
Sheila Stokes | Expérience généraleSliding doors stopped working even with card. We had to go back the next day to finish and they still did not work. An employee was able to push them open to get in.
Cody Reynolds | Premières impressionsThe guys and ladies there were absolutely amazing .
clinton benton | Premières impressionsTerrible Door kept coming off chain they never fixed it Impossible to get thru to anyone not even main uhaul number!
pam davis | Expérience généraleGreat place great people second time using them
Daphne Franks | Expérience généraleThe only comment that I would give you is that I was very disappointed because, even though I made the reservation for a 10x20 storage since July 13, when I got there the attendant told me there were no storage available of that size and he told me the only one available it was a 5x8 or something like that. I was insisting that I was coming from another state and that I needed a storage to leave my stuff, so he started looking for some availability on the system and finally he gave me 2 storages 10x10 and paying more than expected. Totally disappointed !
MARTIN BENAVIDES MIRELES | Premières impressionsAfter witnessing communication problems, late fees applied to account when we thought the account would be paid by auto draft, long waits and impossible telephone waiting times made it very difficult to communicate to staff. Even after I left two days early and left my Storage unit open and clean before the end of my month I was still charged the fee. Very difficult to get things done in a timely manner.
Vallis Wilder | Expérience généraleCould not get into my unit, door was locked, my code was not recognized
cooper wiseman | Expérience généraleAwesome, hard working, friendly and helpful folks.
Kelley Osborn | Premières impressionsVery professional service from Jennifer, the branch manager, who assisted me personally, both with returning our one-way rental truck, as well as getting us setup with a storage unit. Fortement recommandé!
Kenneth Brayton | Premières impressionsI could have used later hours because I work in the day time . So later at night would have helped some times . It's ok . love this place ! ❤
patricia brashear | Expérience généraleAmanda was great! Helped with EVERYTHING we needed!
RANISHIA SIMMIONS | Premières impressionsAll the staff are hard working employees and handle the customers very well
Jacqueline Harper | Expérience généraleJennifer is awesome as well as the rest of the staff but she has gone out of her way above and beyond anything I would expect. I am a big fan the professionalism and Jennifer exudes such qualities, I'd give her a raise and never let her go.. Sincerely John a Lusk
John Lusk | Expérience généraleThe unit itself is clean, My issue is the staff the lady had us running all over the area. Sending us a wild goose chase all over the area looking for my unit. When our unit was located next to the office where they were located. There is a lack of staff waited in line forever just to buy a lock.
Debbie Gordon | Online Move InThe lady who helped us gave me excellent customer service
Kimberly Diaz | Premières impressionsI reserved exterior 10x15 and got there they did not have one. tried to GIVE me a smaller one {2 on 10,10 and the other 5x8 interior. Sorry but when I RESERVE SOMETHING and suppose to guarantee. .the line was out the door. took45 min to get services.
Martha Vandeventer | Premières impressionsJennifer was the most friendliest person.. I’ve had the opportunity to be around.. and it was for business.. I could only imagine on a personal level... she definitely sets the tone and U-Haul NEEDS her.. customer service is her strong suit..
Danita Harris | Expérience généraleBien
Francisco Martinez | Expérience généraleshe was the only one that really helped me!
pam davis | Premières impressionsKevin MD Dimitra were excellent. They made me feel at ease.
Terrance Nicholas | Premières impressionsEveryone there are some of the nicest people, I ever met and I will refer anyone to go there and do business
Lavera Preston | Premières impressionsI loved that when I utilized the bathroom the bathroom smelled, and was very clean. Employees were very helpful and made sure we understood all areas of the contract.
anita weddle | Premières impressionsAfter mom died, we needed a place in a hurry. Uhaul came through.
William Sanner | Expérience généraleLove it nice people and nice places to put your stuff.
patricia brashear | Premières impressionsCould not enter Haltom facility due to 20 u haul trucks blocking entrance had to go home try again next day and my reward for that from u haul was get chatlrged a extra day because late on promise to return time
Kyle Morrison | Expérience généraleCompletely satisfied
Sheila Stokes | Premières impressionsThe alarm went off every time we went into storage and then a few more times while we were in the storage. The chain on door repeatedly came off and I would have to climb the ladder to fix it. Staff was not helpful
Robert Yeahquo | Expérience généraleSpeedy and friendly
william wilkins | Premières impressionsThe staff here are super amazing! VERY friendly and helpful! I would definitely recommend them for anyone. Thanks y'all!
Vicki Macchietto | Expérience généraleThe ladies working the desk are amazing, and the facilities are very nice. I will definitely recommend this location to my friends and family. I am very pleased with my service. Merci.
Paul Burger-Negron | Premières impressionsThank you all for keeping me up dated on my storage and I will come back
Mary Piscil | Expérience généraleThe customer service was incredible. The employees made everything as simple as possible and the checkout process was effortless. Everyone was kind and helpful. I will be using this location for future storage needs.
Alarius Cooper | Expérience généraleMy fiancee and I are moving out of our old apartment. Uhaul has always made it super easy and convenient to do so. The employee that helped us was extremely friendly and we greatly appreciate all of her help.
Colin Knowles | Premières impressionsI wasn't sure what to expect but the manager made everything easy. She walked me through all the steps. The customer service was excellent. I was offered a tour and then when I agreed, received an excellent tour with no waiting. I appreciated the manager showing me everything, especially the storage bins, but in a fast and efficient manner so I could get on with my day.
Liz Ramon | Premières impressionsJust wish it was open a little later!
Krista Bowman | Expérience généraleFriendly, helpful and efficient staff. Wonderful experience.
william slone | Premières impressionsJust felt the cost for the size was high. Everyone I dealt with during my time with U-Haul, was helpful. Merci!
SUSAN CRUM | Expérience généraleThe staff at UHaul is always friendly and helpful. Everyone is always smiling and willing to assist you even when they are super busy.
Susan EDLICH | Premières impressionsManagement onsite was super. very professional
Scott Haggerton | Expérience généraleVery friendly and helpful staff. Thank you.
debra forrest | Expérience généraleStaff was excellent and worked with me to find and effective solution very quickly and without hassle. It was great
Scott Haggerton | Premières impressionsEvery time I rent a truck, trailer, or storage unit at this location the customer service is incredible! I am usually in and out fairly quickly and the staff always seems genuinely happy to be there. I especially love the ease of using the online reservations and check-in option. Jennifer is doing an awsome job.
Roman Bledsoe | Premières impressionsVery nice staff working there Would recommend this facility to anyone. Merci
Claudine Seidensticker | Expérience généraleAwesome and helpful staff at this location. Jennifer and her crew are amazing!
Brandon Williams | Expérience généraleI had water damage and had molded clothes shoes and wicker furniture that had to be thrown out. I couldn't figure out when the items were damaged because I didn't visit storage regularly.
Karen Smith | Expérience généraleI've been using Uhaul for years. I've always found the staff to be friendly and helpful. I would definitely recommend Uhaul to any of my friends and family. They are ALWAYS busy. But they work very efficient, even when it's extremely HOT or COLD they get the job done...Go UHAUL!!! Keep up the good work...
CassandraKay Myrick | Premières impressionsThe price was great, The service was outstanding I can’t complain
Marcus Smith Sr. | Expérience généralei wish the sign in process (sign in with code; open door after) was a little more clear, and I would love it if there was 24 hour access, but other than that everything was perfectly fine
Bethany Ivey | Online Move InThe staff were wonderful, helpful and friendly. I would give a five star rating but the access and security system for the storage units has a lot of room for improvement. I came at 8:45PM with my first load. The access gate let me in but an alarm sounded when I removed my lock. I tried to leave but the exit gate kept saying access denied and would not let me out. I called the emergency number on the exit gate twice but no one answered so I left voicemails. I called the police to make sure they weren't already on their way since the alarm was going off. I eventually ended up having to climb your 8 foot fence in a dress with slippery dress sandals, jump over the other side, open the entry gate, run back to my car and drive it out the entry. You may want to consider adding a security guard during access hours to help out in those types of situations or possibly having a backup emergency phone number posted.
Stacey Bryant | Premières impressionsEveryone is so friendly 😃 Thank you! 🙏🏽
Thais Mitchell | Expérience généraleJennifer was a huge help and I thank her for getting us in quickly
Chris Constable | Premières impressionsThey really care about their customers and treat them awesome!
dawn garibaldi | Expérience généraleI have been dealing with uHaul for many years. But this place was excellent. The people that work there are very helpful and kind. If I should ever need to use them again, I will choose this location.
cobi love | Expérience générale24/hr access would be better- shouldn't have to pay $10 more. You are already more expensive than most storage places with similar offerings.
amanda morrow | Expérience généraleAgent took over an hour to setup a simple storage unit rental. The agent was an asst. manager with little knowledge of how to operate the reservation system, and no other agents offered assistance.
LEE MENDEZ | Premières impressionsfrustration with this place was at a high level. unorganized office procedures atrocious. billed me in error, didn’t get a prorated refund when I closed my unit which I used only 9 days Tried to fix
Rita Jackson | Expérience généraleStaff was very polite and helpful.
Roger Cotton | Premières impressionsI can't say Thank you enough!! The entire staff really helped me, and showed genuine concern !!! 🤗
Zabrina Woodard | Premières impressionsJennifer and her team are PHENOMENAL! My relocation stretched out over a year and a half, much longer than initially planned, but having my belongings at this location was a blessing! Great team!
Leah Upchurch | Expérience généraleEvery single employee at this location was very polite and professional. Jessica (maybe Jennifer) helped me the most and she had so much energy and passion for her job and made my experience! Merci!
KNOX MARTIN | Expérience généraleWhen I purchased a storage the first one they took me to was full of roaches and I was stuck with an outside storage or forced to drive to another location
juanna Dias | Premières impressionsVery highly recommended to family and friends.
KAREN SKOCZLAS | Expérience généraleThe gates were broken for periods of time. The area for parking was never cleaned.
Mario Alamilla | Expérience généraleGreat facility!
charles fisher | Expérience généraleThe entire staff has been more than excellent regarding supporting me and my family in temporary storage. They have been most courteous and most helpful to any and all of my problems thank you
Jim Brunick | Expérience généraleThe staff is really friendly and helpful
Albert Roman | Premières impressionsThe manager Jenifer was VERY helpful and VERY VERY nice!!!!!
Chester Mcquerry | Expérience généraleEvery employee was very friendly and helpful. They were eager to help me with anything I needed. I didn't have to wait long to be taken care of. My every question was answered. They were very professi
STEPHEN HARDY | Premières impressionsEveryone was very helpful. They took the time to help pick out my unit and make sure I was settled.
charles fisher | Expérience généraleTemp control was still a little to warm. Tape on boxes hard rolled themselves up. Would appreciate a refund on some of the days I paid for and did not use. You were notified 3 weeks ahead it would be.
Faith Jacquez | Expérience généraleThe place was clean and all the employees were exceptional a nice
Dianna F Hays | Premières impressionsI like it.
alfonso perez | Expérience généraleDavid B. Was Very helpful.
Wendy Curtis | Premières impressionsJennifer and her entire team are phenomenal. She leads a group who treats their customers with compassion and courtesy, and they keep the facility amazingly clean. I never worry about my belongings!
Leah Upchurch | Premières impressionsStaff was helpful but not so friendly. I don't expect a lottery attitude but a little more enthusiasm goes a long way
Ray Trevino | Expérience généraleIncreasing the rent is just poor business....
Paul Emery | Expérience généraleVery very good
Bill Austin | Expérience généralePlace was great, fare rates and very clean Storages
Charles Avalos | Expérience généraleThey were friendly and helpful
Cheryl Box | Expérience généraleJennifer the manager was always very helpfull and kind every time I had a question. Every time I walked in the store she was either teaching a new employee or helping someone with teir questions.
Yobany Rodriguez | Expérience généraleVery satisfied with everything
Timothy Linendoll | Expérience généraleAucun
Christine Webb | Expérience généraleExcellent service and excellent service from contractors that you partner with.
Jennifer Hester | Premières impressionsThey were very nice and helpful
Cheryl Box | Premières impressionsGreat experience
Jorge Rodas | Premières impressionsMy home has resided at this U-Haul facility for 15 years. Due to the recent purchase of a new storage facility (my new house), I had to leave this secure, clean facility with kind, helpful people.
DEHNA SHAFFER | Expérience généraleThe staff was helpful and had me on my way quickly.
Nicole Nagel | Expérience généraleFriendly staff. Check in & return of vehicle was seamless.
Manuel Rubio | Expérience généraleI don't appreciate the fact that y'all charge me after I already moved out and y'all still haven't reimburse me $137,9
matthew harrington | Expérience généraleexcellent to work with, friendly, efficient, very good experience,
George Harris | RéservationHad a storage building with them for several years with no issues.
Nancy Van Zandt | Expérience généraleI was treated very well. I appreciate the great customer service.
Gary Priest | RéservationThank you so much for your outstanding service and for making sure my stuff is secured.
kato havea | Expérience généraleThe building was always clean and I never saw any bugs.
PATRICIA GEORGE | Expérience généraleThe entire process, from renting to return was flawless and professional
Oscar Shaw | Expérience généraleStaff was very nice and friendly. All of my needs and concerns were handled in a timely manner
Gerald Haddock | RéservationThe only reason you didn't earn 5 stars is because I am still being billed even though I have already moved out. I called but store manager hasn't notified me that the issue is corrected.
beth gillette | Expérience généraleAucun
Wanda Nubine | Expérience généraleWould recommend.
James Bass | Expérience généraleAlthough they were very busy, everyone did a great job accommodating my needs as I moved out of my unit.
EMILITA MARIN | Expérience généralePro rate the rental fees when vacating the storage unit. We're charged monthly, but if we leave in the first part of the billing month then we should not have to pay for the full month. Just saying.
Christopher Cervantes | Expérience généraleThank you for excellent service! I will seek y'all for my future needs in moving/storage.
Marcus Beltran | Expérience généraleAccess card was difficult to use, had to swipe several times to open gates.
elizabeth wilkerson | Expérience généraleThe staff at the 2 facilities made sure I was set up correctly before I hit the road!
Angela Williams | Expérience généraleExceptional customer service. Would recommend 10/10
CONRAD FARLEY | Expérience généraleGood experience
Robert Zeisler | Expérience généraleIt was a great experience and the staff was great as well. The only negative thing is that your store is not easily accessible from northbound to southbound via a U-Turn.
Joseph Jimenez | Expérience générale