Nothing. Staff was wonderful, polite, and knowledgeable
Mark WCustomer Reviews for U-Haul Moving & Storage of Harrisburg
Testimonials From Recent Customers
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Nothing all good
andy cThe installation was very quick. Took only about 35 minutes on a 2024 Honda CR-V. People were very friendly and responsive to questions.
William HThis experience was absolutely wonderful from start to finish. Highly recommend, and the price can't be beat!
Kathleen NVery fast check in and out, excellent personal
TOM OKeep up the good work!
Dominic RAll good. Nothing comes to mine.
Denise GI am a happy customer. Rented moving van by stopping by and reserving. All Uhaul prices and procedures were explained clearly. Picked up van on date requested and was able to drop van off the night prior to scheduled due date.
Shawn WDave, I believe is the managers name always does a great job. He was the only one there today on 4/09 and was very efficient and as always polite.
William Srent here all the time always a great experience
scott pPersonnel was very rude, made backhanded comments to questions I had, and was generally unfriendly. Dave seemed to be having a particularly bad day.
Krisitn NThe lady there was helpful and efficient.
Douglas DI would like to get the name of the person that bought my unit
Stacey A | Expérience généraleVery friendly. Everyone was super kind. It was close to their closing time, but they were as friendly and as kind as if we had walked in at noon. This is my second time coming to this location and I will never go to a different Uhaul. Everyone is super nice. 10/10 would definitely recommend.
Christina WHad tech problems / slow device.
JASON BFriendly and helpful
Janett JDon’t change anything!!
William Sthe best
Alrelis RRamps that slide out for the smaller box trucks. Give me a price cut because of how often I rent the U-Haul trucks. I should get a discount. On top of renting the trucks and vins often, I rent storage units through U-Haul also.
Maci jFantastic service. Professional staff.
DARLINGTON MQuick drop off and very friendly!
Ronald MSuperior Service, Frendly, Competent, Attentive All that with a smile.
Brian CManager was very helpful and friendly.
Nick Cthe staff here is great I rent alot from this location, they are always helpful, polite and easy to work with. I live close it is always a great experience. thank all of you
scott pStaff was great friendly helpful and accommodating. Merci
john cLove it
Pedro RCustomer service was professional, Highly efficient
Jorja WThe owner was rude.
ASHIS KMy hitch was installed quickly and the assoc was a pleaser to work with!! I only use U HAUL! I do recommend U Haul to anyone in need of their service.
Wm DOnly negative is they did not do a walk around to look for damage. When I got home I had an email stating to inspect the unit before I leave, When I tried to access the site I could not.
Dale LVery prompt service.
Dennis MEverything and everyone was gteat
Wade L | Expérience généralemerci
AIME EThe staff is friendly, but short staffed. The computer was down (interestingly, it was down the last time I used U-Haul). They were able to access things from their phones. I am used to waits and issues when going to U-Haul. Again, not the people, but the organization is a problem.
Kevin KWhen checking in it would be helpful to give a reminder what the clearance is on the truck being rented. I know it seems like the obvious but those of us who are not truck drivers just are not thinking about that issue.
Theodore BSuper friendly and helpful
Kimberley MIf I need a Uhaul, this location is the one I always choose
Daniel JNo suggestions to improve the team was quick, polite, and helpful both picking up and dropping off.
JOHN EThis location does not come up in a Harrisburg search. I know it's there and that is how I found it online. These guys are really good to deal with and they deserve to be put out there more.
Allen SSales associate was efficient and super helpful.
Amybernard rA very helpful and knowledgeable staff
Philip SImprove the check in/pickup process.
Linda ZBeing able to do everything on the app was easy and much appreciated
Richard BThe lady that helped me was top notch customer service
Joe BVery prompt service!
Michael GThis U-haul location was good. The owner was helpful, equipment worked well and they had what we needed. The U-Haul app is a nightmare. I could not check in to pick up my rental because the app kept crashing. When I brought the vehicle back and began the return process (again through the app due to being after hours) I would get almost all of the way through taking the pictures required for rental return and the app would wipe them all out. This happened no fewer than 8 times before the app completely crashed and now that truck reservation cannot be found on my account.
Vincent DThe unit has snow on it I had to clean it off my self and then load car on. And on my way to my location I had a blow out on the trailer. Tires going out can not be helped but was on the side of road for almost 4 hours of my time was to long. There was other uhaul places with in 7. Miles of me with a car hauler there should have just brought me a different trailer
Bill JGreat customer service!
Thomas MNo issues. Just needed an enclosed trailer for a few hours and the costs were very reasonable and the staff very friendly. Easy in and out.
Greg MVery good experience for local 3 hour rental.
Samuel GStaff were professional and knew their product. Very helpful
mark dGreat service
Melvin M | Online Move InThe team did a good job checking me out and then checking me in. Smooth operation.
ROBERT MStaff were friendly and efficient.
Cleland BI'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL L | Expérience généraleStaff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA L | Premières impressionsI appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL L | Premières impressionsWe used the facility for several years. Our products came out in great condition.
Solid R | Expérience généralePlace was very helpful, had free storage for month after arriving. They accommodated my needs, accepted my trailer and storage return with no issues.
Bob H | Premières impressionsEverything was how expected
Norberto G | Premières impressionsWhen I told staff I was moved out they continued to charge me for 7 more months
Sandra H | Expérience généraleEvery person that this facility was very helpful
Riscardo C | Premières impressionsThe floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max G | Expérience généraleKenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann H | Premières impressionsThe unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA R | Expérience généraleVery helpful staff, very friendly.
Innessa H | Premières impressionsThere were no signs indicating location for the garbage bins.
BEATRIZ C | Expérience généraleI prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month. Don't ever pre pay!
WILSON P | Expérience généraleShawna was friendly, and efficient. She made the quick visit a great experience
ERIC J | Premières impressionsYou have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P | Premières impressionsAll the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R | Expérience généraleOverpriced on storage and uhaul truck rental.
AUSTIN W | Expérience généraleMove-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S | Premières impressionsI was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6,5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S | Online Move InTried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B | Premières impressionsEthan was very friendly & knowledgeable. Very excellent service.
Valerie S | Expérience généraleEveryone was very helpful! Madyyson went above and beyond to assist!
Roseanna M | Premières impressionsWas never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls
Christine B | Expérience généraleMy only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M | Premières impressionsThe experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W | Expérience généraleThe two gentlemen at the counter were unprofessional like they didn't really care! And the card reader system didn't work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C | Premières impressionsOnly issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z | Expérience généralePass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????
charles z | Premières impressionsSeem to have a pest issue at the end.
William A | Expérience généraleDidn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A | Premières impressionsThe facility was a great place to store some boxes and other items while moving in to my new house.
Mack M | Expérience généraleThe "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S | Expérience généraleMy service was excellent and appreciated the assistance I received.
Patty M | RéservationNice guys! Prompt service!
Erin S | RéservationEasy and convenient. Janie
Janie J | RéservationResolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won't fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M | RéservationMy overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C | Expérience généraleI believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.
edward c | Expérience générale....
Sarah F | Expérience générale