Nicest staff eva
Sara TCustomer Reviews for U-Haul Moving & Storage of Hartford-Brainard
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I didn’t need all the furniture pads but I guess other people use them I only open two packs
Donastacia BMy faub key never worked so that I could drive my car/truck into
rachael o | Expérience généraleThe check in service was minimal. Representative did not go out of there way to help me. The blankets we rented were not in the truck and representative told me where to find them.
Gerald FNo complaints
HEDDEKEL O | Premières impressionsLocation had lots of inventory! All the moving essentials available in the store!! Highly recommend!
Robert GWhile I always think there is room to improve, my experience with the Hartford Uhaul was very efficient, organized. The staff was pleasant and knowledgeable. The entire process and transaction went smooth from pick up to drop back off. I would recommend this location and I would rent from them again.
Brian CNo 24 hr access what’s point
JOSEPH T | Expérience généraleHave a waiting area with some chairs. Perhaps WiFi and vending machine.
Harry WThe management was not cooperative during my stay at the facility. Customer service was terrible, not accommodating. Some of the staff was unprofessional.I called the corporate office trying to resolve the issues several times.This facility needs more training for customer service support.
Kenya C | Expérience généraleNothing, I was totally satisfied with the service
MEGEAIL EEveryone with whom I came in contact today at UHAUL Brainard Rd was excellent. Thank you. Stay safe
Orlando CThe U-Haul app wouldn't let me use it to do the night drop it couldn't find my location so I had to drop the keys in the box but couldn't do the walk through at drop off and this isn't the first time this has happened
zylmaly mI love there service. Very nice people I would recommend this company in a heartbeat
ELDER B | Premières impressionsI really happy I chose U-haul to store my belongings. It was the best decision. They were transparent and the fee did not increase after a couple of months, unlike Extra Space storage that raise the fee after you move your belongings in. I would definitely recommend U- Haul, the service was great, great communication and no hides fees.
Travis S | Expérience généraleThe cargo van was very dirty, dog hair on over the passenger seat, smelled really bad of smoke, indicator light was on for air pressure low, back of van bed dirty was debris. I asked an employee there to look at it she said it was probably a sensor for tire and since I had already took photos and checked out I didnt have time to switch vans. She said I would get a discount, vut I did NOT!! They said I could only have the van for 6 hrs or be charged another day.
sandra bPersonal items were stolen out of my storage unit. Then someone told me that the unit was flooded and that the items were thrown out due to water damage. But after further looking over all my belongings there was nothing damaged. It was just stolen. I filed a police report and the office was not cooperative.
Ronnie S | Expérience généraleTrucks passenger seat belt is faulty. did not work most of the trip. i was so nervous all the time. only on return after 5 mins of trying i was able to secure it. Unsafe and needs to be replaces asap. I use uhaul all the time, but may have to reconsider. I diod let agent know that recieved that truck
Pritesh PThe customer service at Brainerd Road is awesome👍🏼
MEGEAIL E | Premières impressionsNot a thing the customer service was so awesome
megeail eThanks for team … they great people and friendly…
Janaka D | Expérience généraleApp is broken, forced me out of return process without completing the return process
antonio hNo comments
Francis HVery easy pick up and facility was top notch. Associate (can't remember name!) was great and explained everything in detail, even highlighted the key parts of the agreement. Which came in handy when had a flat tire arriving at destination. Contacting U-Hail, texting/talking with rep, road side assistance and follow through was OUTSTANDING! Made a very stressful situation very doable. 5 stars U-Haul on customer service
Travis LThe lady a desk wasn't friendly an rude. Stayed on instagram an wasn't willing to help. Didnt point out location of the van. When I ask the location she was upset. Didnt help with the other equipment. I had problems came back in that lady had left an the other lady said sorry she couldn't help. I recommend going to the west hartford location. Very poor experience here!! Hopefully management take notice an do random checks
Kareem PThe person who took care of me was not professional at all I did not felt good about it …
Geisha rGreat staff and facilities. I highly recommend the Brainard Road Store!
robert wMy family & I were treated with respect each time we entered U-Haul on Brainard Rd Hartford. Especially Danny, and all of the women at the desk assisting each customer with a smile and understanding. Thank you Brainard Road Family YOU ARE The BEST!!
Mary MSweep out all the trailers and at least mop or rinse the floors. Everything I had on the bottom os dirtier than before.
Victor TStaff where helpful. The store and outside the place is very clean. And the prices is cheaper then other places. I will recommend this place to family and friends.
MARIA R | Premières impressionsPlease inform your customers that the equipment is not located in the truck… due to weather it was not nice that I got to my moving destination and the dolly I ordered was not in truck..when I did mention it at check in still was not informed that it was inside the store…I paid people to move me and I was fortunate that I was still able to ask someone to drive me back to U-Haul to get the dolly because I didn’t want to put extra miles on the truck due to the lack of communication… so we took another chance in serve weather to get the dolly and not one compensation…he did say sorry I should’ve told you it was in store… anyways besides that I return all equipment and just left the key at desk as I was told in business hours and still waiting to see my final receipt…
NOEL OQuick and easy return.
Nicole FMaking sure that trucks have good batteries so that costumer like me don't get stranded and have to wait hours for roadside asst. Very bad experience and inconvenience.
Pablo JThe cost is very prohibitive.
Elizabeth SAucun
BENJAMIN RThe staff is always worth the extra drive for me! Wonderful location, and when snow/ice condition of trailer was pointed out, they did help clear it for me! 5 stars for wonderful caring staff!
Jennifer OS.O.
STEPHANIE GEl precio por el tiempo debería ser menor si la entrega del vehículo es antes de lo esperado
Gabriella R1st time using this place but so far so good 👍 and I'm ok with everything
TIMMY G | Premières impressionsS.O.
Karl JVery respectful employees and the place was a clean and welcoming environment..
Jose tHad a great experience. Will rent again from this location
Alastair RI showed the employee the pictures of the pickup location. He acknowledged I had paid a lot extra in fuel, but said "you will need to talk to my manager Monday. I can only submit for what the origination point listed."
Brian GLocation itself was well equipped, had many vehicles/trailers, supplies. But, checking out the vehicle could have been better. Driving a 26' truck is a big stress for someone who has never done it and it would have been nice to have the checkout process include a 5 minute in person tour of the functions of the truck - where the wipers are, the hazards, what the haul setting means, and so on, instead of just giving me a key and having me search out my truck in the parking lot. Also, I was not happy that the truck was only half full of fuel. I asked them to fill it or give me a truck with a full tank and I was told that they couldn't accomodate the request. We have no way of judging how much fuel to put into the vehicle and how much it will use - of course I put too much in and returned it with almost a quarter of a tank extra fuel. This survey didn't ask about the confirmation call I got the day before the rental. I'm extremely grateful for the phone call to confirm details, make alterations to my reservation and the general kindness and advice I was given by that woman. This call came from a central location, rather than the branch but it was a very welcome conversation.
Dan CThanks
JOSHUA G | Premières impressionsIt was quick, easy and fast.
Tracy SKeep up the good work 👍
Rogelio P | Expérience généraleThe staff were friendly and helpful!
Helen DWhen I rented a truck at this location The reservations, easy to check in is fast. All their employees are very knowledgeable and friendly.
John GI loved it. Staff was very helpful and friendly.
GARFIELD B | Expérience généraleWonderful staff and absolutely amazing customer service
anissa i | Premières impressionsThe employee was very scripted instead of detailed and explanatory. Just skim through the information as if we've been there before.
Alpha BThank u!!!!
JESUS NThe online reservation said one thing about hours equipment could be rented but office said something significantly different. Mileage rate online and actual was different as well.
Charles CHe rentado en dos localidades más de u haul y esta ha sido la tercera y la mejor
Jamely PFacility was very clean. Rental unit was indoors in climate control facility. Everything looked new and clean. They have multiple layers of security that add to the confidence of renting. I moved to CT from out of state and Sergio & the team were very helpful on multiple occasions. They were very helpful with my U-Box and ensuing had everything I need. Thank you for making this process quick and easy.
Robert B | Expérience généraleExcellent service
BARBARA G | Premières impressionsSergio was extremely helpful the day I moved my items into my unit, answering all questions respectfully and promptly during my stressful day. His team was amazing and helpful as well.
JENNA P | Expérience généraleSergio is great. Prior management moved my belongings from one locker to another and broke so many things. I honestly didn't want to go through the paperwork of dealing with replacement because Maria was never available. When Sergio came on at least he got all the broken furniture out.
EVE B | Expérience généraleSergio is awesome! He is a great great asset! Stacy was also so amazing to book my truck rental and my storage. Great job team!
Cynthia s | Premières impressionsStaff were extremely helpful, friendly, and efficient.
FIONA E | Premières impressionsStaff was courteous and knowledgeable. Got me set up quickly.
Casey W | Premières impressionsI will rent here again. Very secure and clean.
DIANA V | Expérience généraleGreat customer service !!!! Thank you ! Keep up the good work !!! God bless you all
Freddy O | Expérience généraleAdded an extra day , Because the Unit rented had a lock on it , I had Mentioned this to them, but the lock. Had not been removed , I Returned to Empty the Truck but the lock prevented me Emptying the Truck,Employee noted the Contract .rented a One-Way Rental a Free Mounth of Storage .
Lamar M | Premières impressionsSergio was awesome. I called in and spoke with him, he was able to confirm the storage unit/space availability that I needed along with breaking down pricing. Once i got to the facility on Brainard, Sergio was there to assist me with my move in process online and showed me my storage unit. He was very professional and handled things swiftly while explaining everything in detail.
Brandy T | Online Move Inthe manager went above and beyond to make sure my move in experience was quick and smooth. other staff were pleasant and patient.
JENNA P | Premières impressionsGreat clean and friendly place thank you
MADELINE T | Premières impressionsThe gm was amazing!!
Matthew D | Expérience généraleYoung lady was friendly and firm highly intelligent abuot the company and it's products
Craig O | Premières impressionsThe staff here is very professional and made the process very easy.
lewis W | Premières impressionsA good experience
EDDIE S | Premières impressionsNothing to worry about at that site!!!
GARFIELD B | Premières impressionsThe main door has been out of service for a few weeks and this has proved to be quite inconvenient.
YVETTE L | Expérience généraleThe map for the outside storage units needs to be updated. I wasted more than half hour, along with 2 movers, locating the storage unit that was assigned.
Mahmood R | Premières impressionsThe Brainard Rd. Personal were very welcome and helpful. Sergio Valentin went out of his way to assist with our personal needs. Will always consider this location from now on. Raoul (Rick)Riccardi
RAOUL R | Premières impressionsSergio was extremely helpful and all the other associates were friendly and made sure I was in and out.
RANDALL F | Premières impressionsVery satisfied
TONYA M | Premières impressionsI have used u- haul as my go to moving and storage facility recommended to anyone needing a moving truck or storage unit staff is knowledgeable and helpful
Patricia W | Expérience généraleI had to pay full payment for only 8 days which I think that is so unfair
Sophia B | Expérience généraleVery professional staff, facility is also easy to get around in
edna c | Expérience généraleVery nice and clean super helpful found everything i was looking for
Myriam O | Premières impressionsMy storage was broken into and I know it was an inside job. Uhaul needs to get rid of all their employees and hire new ones. I told the employees about the break in and they couldn't look me in the eye. They didn't come and look at the damage because they already saw it when they robbed me of my items. It doesn't make sense your facility says maximum security when it's no where near it. How you have an alarm that doesn't work. That's not security. The facility 40 Brainard Rd., has break-ins every week where 5 to 6 customers have their personal items stolen and Uhaul it's doing nothing about. I am very disappointed in this company. I already have my lawyer involved and Corporate will hear about this immediately. I will never go back to any Uhaul facility or recommend them to anyone. I hate hate hate hate Uhaul and everything it stands for.
Denise J | Expérience généraleThe facility is very clean and secure. My only issue is that it is difficult to call and speak with someone for a question/concern, I spoke with the main Uhaul number and they sent a message to this facility to contact me and I never heard from anyone. I also never got any confirmation of my move out as it indicated I would and I had to call to confirm it. Besides trying to communicate with staff, the facility itself is great.
Danielle K | Expérience généraleQuedaron Mal desires q fui con mi Polaris de large distance hice mi reservation y llegue AL lugar tube q resvirar y Me cobraron el Dinero de la reservation
Rosalinda R | Expérience généraleFirst time using the facility and had a great experience.
SEBASTIANO F | Expérience généraleMaria was amazing
Ashley A | Premières impressionsStaff was very helpful and pleasant to deal with.
Sonsecharay H | Expérience généralePrincessa had EXCELLENT customer service. She made the experience easy and understanding.
Payne W | Premières impressionsMaria the manager and staff were warm and friendly.
Deborah B | Expérience généraleGracias a todos sus empleados por dar tan buen servicio. 1000 Gracias María por ser tan amable con tus clientes.
Carmen D | Expérience généraleIt was just a long process to get me a unit
Tamara V | Premières impressionsMaria was amazing
Milagros R | Premières impressionsI was supposed to get one month of free storage. With my one-way truck but was charged.
Jamarie J | Premières impressionsThe store manager was very pleasant and helpful. This Uhaul storage was very clean and I was impressed by that. I would recommend this store to anyone looking for a storage unit and I would use it again if I needed too.
angela g | Premières impressionsMarie is Great, I will use this facility again,
Michael W | Expérience généraleVery helpful
JOHN F | Premières impressionsGood experience with staff & facility
ANDREW R | Premières impressionsMaria the best gud services
MARISOL S | Premières impressionsGracias por su servicio muy buena
ANTONIO F | Expérience généraleGreat customer service and service. I will recommend
Maribel Q | Expérience généraleLuis Alvarez was an extremely great associate. He assisted me with all of my needs in renting a uhaul and storage unit,and answered all of my questions or concerns
Gabriel S | Premières impressionsThank you Maria!
Christopher P | Expérience généraleMaria has the patience of a saint. Always crazy busy but never rude or curt. Always pleasant while multi-tasking. Great Manager. The woman deserves a big raise! 5 Stars for Maria!! The unit prices could be lower, but good value for your dollar if you have expensive things in your unit. Not so great if you just need extra space for your junk /stuff. That constant buzz noise was most irritating if you had to stay in your unit for a while. Overall, good experience. Thanks so much.
Robin W | Expérience généraleHORRIBLE EXPERIENCE SUMES IT UP ALL.
Sophia S | Expérience généraleEverything was Great
Marlin P | Expérience généraleMarie is a excellent manager! She is very accommodating, friendly and professional. The facility was very clean and orderly. The owner is very lucky to have such a caring and enthusiastic manager. I would highly recommend this facility for your storage needs. Thanks Maria! You're the best!
TOM R | Expérience généraleBest people in Hartford
CHRIS A | Premières impressionsWe dealt with Maria whom good not have more professional and kind ! We could not been happier dealing with such a kind caring individual to even go out of her way to off help so my wife and hope she is recognized for being so professional and knowledgeable. Thank you James Ryan
Ryan J | Premières impressionsGreat People great people in this location
RASHEED C | Premières impressionsThe Staff was friendly and helpful with my experience. The storage facility was very clean.
Mark C | Premières impressionsMaria at your Hartford Brainard Rd. Location is excellent as well as all of her staff. They are very understanding, courteous and friendly. This uhaul is the only one inuse out of all locations in Hartford. Will always be a customer.
Nikki M | Premières impressionsThe facility was impeccable! Very well-maintained! Front office staff was helpful and extremely courteous.
YVETTE L | Premières impressionsOur storage area the roll up door needs maintenance. Poor slide lock terrible. Barely could raise the roll up. Locker L 10. Bad news the fences have all have been compromised. Not good. Awful. Dawn was very helpful. SiteManager.
dayne d | Expérience généraleUhaul does a wonderful job with the storage facility. Maria at Brainard Rd in Hartford is knowledgeable and helpful.
Denise G | Expérience généraleMaria helped us on three different occasions. She was so wonderful to me. I'm so grateful for my time there. It made our move across the country so much easier. Everything was perfect. We are forever grateful. Thank you Maria!
LAURA K | Expérience généraleNice place
PAUL T | Premières impressionsProblem with the latch whenever opening or closing... mice infestation at Manchester facility. Not been replaced 0r paid all my fund's lost lashflambiyant649@gmail.com...860 804-5646...Lash flamboyant..
Lash F | Expérience généraleThe staff there is absolutely second to none great service
CARLOS M | Premières impressionsMaria melendez is a very wonderful and helpful lady.
Jencih M | Expérience généraleThe website stated when paying for the unit online the storage unit would be ready for use after I pay I could skip the counter and go straight to the unit. NOT TRUE! I went to the facility put in my code number it said denied access not checked in. Online website doesn't state you have to first check in with the employee at the front desk before opening the storage unit door. Tried to open the storage unit door then the alarm goes off. Very disappointed now which it doesn't state that if you try to open the unit without checking in the alarm would go off. Scared me half to death please update your online website because it's inaccurate.
Denise J | Online Move InI have to admit that u haul storage facility on Brainard Road was above my expectations as far as cleanliness and feeling my belongings were safe, after hearing of other u haul storage facilities horror stories from people (Bridgeport) I thought I would never store my belongings at a u haul facility. In the past I have rented from competitors facility (Extra Space) and vowed never to rent from others. By my surprise I was pleased the only problem I was not pleased with was I was not allowed to move out my unit and be charged a pro rated fee and u haul would not waive the late fee I did ask on several occasions, as you would want to please your customers and have them recommend using u haul to others. I'm not allowed to leave the field blank when asked if I would recommend u haul to others if asked my experience with u haul I'm unsure of my recommendation. Also Maria and I didn't get off to a good start and I understand people have personal issues going on outside of work as she was crying and speaking to another customer regarding some personal issue as I was waiting patiently to check into my unit about 45 minutes.
deidre s | Expérience généraleIve lived in Htfd, and NY, and in a CT farm house with mice. So i get it, cockroaches, mice, rats..It was stressfull enough storing what items i had left, i wasn't 5ft in facility and saw numerous dead roaches.. Yea for them being dead, however that plus all the rat traps..was not good !! The front desk people were awesome, they made a horrific day, just a bit better!!!
kimberly f | Premières impressionsIn and out quick, facility set up nicely to get around quick without obstacles.
Tony R | Premières impressionsVery friendly Manager, and i’m very polite.
Rosa L | Online Move InI also had a very good experience on my service maría Melendez was very friendly polite and understanding. Will rent again in the future. Thanks for all the hard work
Luz C | Expérience généraleNice and friendly staff and service!!! Thanks ☺️
Carmen R | Expérience généraleExcellent and very good and friendly staff Thank you
Carmen R | Premières impressionsThe staff was very helpful and quick to set up my storage unit. Je les recommande.
MARGARET M | Premières impressionsThe people at this location were very helpful and made things easier.
Sondra T | Expérience généraleWhen we moved our stuff out of the unit after three months, there were German roaches in the unit and the surrounding area. No staff were aware of this. Poor management and pest company.
COLIN L | Expérience généraleThank you for your service
lorraine i | Premières impressionsExcellent staff! Excellent service
JHENNEL F | Premières impressionsMaria was excellent, always a pleasure to work with you. Thank you for always being kind.
Dalian D | Premières impressionsIts was great, only concern is the location since it seems some weird characters like to hang around there.
Vinet M | Expérience généraleThis people make us feel like a family. The all was amazing. The general manager Maria she was not only a managers she became part of our life. Work with people like this make us more comfortable and confident in everything we need from ur company. Thanks for hire people like this . Thanks Maria and staff U are all amazing.
JOSE A | Expérience généraleWhen I Came In To Rent Another Uhaul There Was Only 1 Person At The Desk & 4 Other People In The Back Being Loud & Chatting It Up & There Were People Waiting. Also The Manager In Charge Had 4 People Hold On The Line ! Very Unprofessional !
Jayda C | Expérience généraleThank you Maria and crew!
Ada M | Expérience généraleMaria and her team provide excellent service, exceeding expectations. Continued blessings and thank you very much! :)
Marlyn M | Expérience généraleAs a former employee, my tenure started out amazing; my coworkers seemed friendly, and everything was going smoothly. As time progressed, I was gender profiled, and blamed for essentially everything. I started noticing that money was being taken from drawers, and the manager was not fulfilling her job duties correctly. Only when her boss was around, did she assume the role of a manager. Most of her duties she left to her employees. Upon departure, I went to clear out my storage unit a few weeks later, and noticed that my access key card was deactivated; the alarm sounded when I opened my unit. They [employees at brainard road uhaul location] are petty, and fake, so I'm ecstatic that I am longer at that location.
Timothy B | Expérience généraleNo tengo nada que decir todo muy biem
Jahaira L | Expérience généraleLove the staff. The are crazy in a very good way. They really make my time there very pleasant. I totally will recommend this facility beach a 100 %. Thanks guys. Jose and Francisco
JOSE A | Premières impressionsThank you Maria and team members!
Ada M | Expérience généraleThese people helped me a lot. They were all so nice and worked with my situation after a very negative Uhaul driving experience and incorrect storage size on the part of people answering the phones at customer service. I would definitely recommend this Brainard Rd location. High quality customer service.
Sondra T | Premières impressionsMaria muy amable y muy cooperadora en todo momento. Exelente empleada
Maritza R | Expérience généraleThe service was terrible, they lied about the free month, I never got it even though I rented the truck. I would not recommend uhaul to anyone that I know.
Donna S | Online Move InThe staff was very friendly and helpful.They were very knowlegable of their job.
Rosale F | Premières impressionsMaria was very polite and helpful believe she is the manager
Jose O | Expérience généraleGreat location and prices are reasonable
Deshawn J | Premières impressionsIncompetent is the best single word to describe this company. We made reservations a month in advance for a 20' truck, and a tow dolly. The day of the reservation comes up and our equipment is not in the correct location. It was changed without our notice or prior warning to a location over a half hour away. This majorly affected our move with no compensation, and it was too late to get another company. We also reserved a storage unit at the area where drop-off of equipment would occur, and they tried to change our drop off no less than three different times. Truck in one place. Dolly in another. Storage in a third. It took more than 5 calls before things were in order. When we arrived at the storage\drop off facility, I was told they "may have" a unit for me. I asked why they made reservations for units they didn't have, and was not given an answer. They ultimately had a unit for us, however we will not be using u-haul in the future because they are utterly inept from the top down, especially for their prices which are downright extortion for the nonsense they put you through for the privilege of using their equipment.
COLIN L | Premières impressionsI had a storage for 2 months and in those an associate " accidentally " put a lock noted with non payment so I was denied access to my storage when in fact I didn't miss a payment . I had actually went to the storage 3 days after my payment and that's when I notice the lock . I had to call to speak with the manager Maria . Maria informed me the lock would be removed and she would be able to help me with a discount including giving me 24 access and waive my insurance fee for the associates mistake . I was in a rush and had to go To work I could not wait for them to remove it . I left came back 3 days later and the lock and note was still there ! I then went to the office and spoke with Maria and again she informed me the lock would be removed it took them over a half an hour . The lock was removed and I was able to move out without a problem. Being that I had already paid for the storage 2 days prior to moving out , I left the lock on with nothing inside the storage . When I made my payment in store , I insisted on the discount promised to me which Maria forgot about . Now once again I was supposed to be granted the 24 hour access fee along with my insurance fee being waived . Now the days before my payment it due for the next month I went to removed my lock and when I get there after business hour I'm denied access . I called the managers number listed more than 3 times & no one even got back to me . I then received email stating I owed a payment . I called over 3 different days to have everything cleared up but once in contact with the manager everything was settled .
Madelyn R | Expérience généraleMaria was excellent and helped me out thoroughly. Merci.
Christopher P | Premières impressionsMaria was wonderful and very helpful when helping me try and get the right size unit.
Abigail C | Premières impressionsMaria exelente empleada
Maritza R | Premières impressionsMaria was very kind and she got me what I needed She is truly an asset to Uhaul!
Dorothy F | Premières impressionsFalse information and false advertisement when I got there they didn't have what I needed I made my reservation in a month's advance and then within 2 weeks contacted the office even though had to wait more than 30 minutes before someone answered the phone to confirm that my reservation was secure. They said it was all set. When I got there the space was not available and it was a disaster.
JOAN C | Expérience généraleMaria went above all expectations, great service and help, Many Thanks!
Agnieszka W | Premières impressionsMaria is a very friendly person
Maria F | Premières impressionsThe service was ok just one of your moving guys were rude they called my neighbor a nasty b
Anita W | Premières impressionsMaria Was sooo amazing. I am in between apartments and was very overwhelmed with how to make the next move literally. She made the whole process very easy. Maria listened to my concerns and help me to get a storage unit. She then helped me to schedule a moving truck for the end of the month. I am truly grateful I walked in when I did. Thanks Maria.
Vanessa R | Premières impressionsWebsite says 15x10 units are available. They do not exist
Daniel M | Expérience généraleVery good work!
Katherin R | Premières impressionsOnly comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storage
Seth A | Premières impressions🤝
LUIS M | Premières impressionsThe lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.
William N | Premières impressionsMuy buem servicio gracias al personal.
Jahaira L | Premières impressionsI had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.
Maurice M | Premières impressionsLooking forward to renting again thanks
Nelson S | Expérience généraleFriendly and great customer service while following the CDC guidelines.
Regina J | Premières impressionsGracias
windalis G | Expérience généraleLa senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.
Marycely N | Premières impressionsManuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.
Chris A | Premières impressionsVery friendly staff and fast service
Jencih M | Premières impressionsThe girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile
deborah b | Premières impressionsManny was terrific - very helpful, and provided great customer service.
ANDREA C | Premières impressionsManager María was very professional and friendly, great customer service. Merci!
Freddy C | Premières impressionsThe staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you
Alicia M | Premières impressionsThank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..
ANTONIO F | Premières impressionsMaria the General Manager was great. Very helpful and very professional ❤️
Janet V | Premières impressionsMaria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.
Kristen M | Premières impressionsI would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.
Lilene T | Premières impressionsThey made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.
Latonya L | Expérience généraleIt was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn't fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times
Danny T | Premières impressions👍🏻
Maria R | Expérience généraleThanks You good service
Efrain F | Expérience généraleI rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79,99 a month. The owner of the place
edward s | Expérience généraleThe U-Haul Personnel was courtesy professional and they helped me out a lot thank you
Luz F | Expérience généraleGeneral manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested
joseph b | Expérience généraleGrate
Antonio R | Premières impressionsThe staff was excellent and they took care of me
Luz F | Premières impressionsJosh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.
Jonathan P | Expérience généraleThe truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit
Beth G | Premières impressionsThe employees where courteous and acted professionally
alejandro g | Premières impressionsI normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!
Sherrece D | Expérience généraleExcellent service. Thanks u Josh!
sharmane m | Premières impressionsJoshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!
MINDY R | Premières impressions