Customer Reviews for U-Haul Moving & Storage of Hattiesburg

3 575 évaluations

918 Broadway Dr   Hattiesburg, MS 39401
(By Clover Leaf Mall, Across Hwy 49 from Wal-Mart)

(601) 545-2551

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(601) 545-2551

918 Broadway Dr
Hattiesburg, MS 39401
(By Clover Leaf Mall, Across Hwy 49 from Wal-Mart)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

FEMINI PATEL 
Évaluation :
2

Service à la clientèle

Carlos Hopkins 
Évaluation :
5

Lisa was incredibly knowledgeable and helpful.

Scott Hanberry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN JOHNSON 
Évaluation :
3

ordered a moving dolly, with confirmation of having one, when picking up truck, it was not available. I had to go purchase one instead.

Myra Bui 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Ignatiev 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Galloway 
Évaluation :
5

Was a great experience

Louis Nuse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Dennis 
Évaluation :
5

I was overcharged for gas. I put the gas back where it was but had to drive an additional 10 miles after gassing up because I was assigned a different drop-off location on paper than the one I selected online. This was stop and start in 5:00 traffic in Hattiesburg. I just don't feel that I should've been penalized for an error made on the staff's behalf. The Uhaul was great, employees even better but the online glitches are inconvenient and unacceptable.

Kiara Burrage 
Évaluation :
5

The only issue I had with this rental is that when I was given the rental quote, over the phone, I was not informed about the insurance rate and was surprised at the price difference when I was paying at the desk. Some people are only prepared to pay the amount of a quote provided and get to the desk to pay and not have enough money. That was not acceptable to me at the time but I needed the U-Haul and proceeded with the rental.

LATARSHA POWE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Davis 
Évaluation :
3

Can't get anyone on phone. Phone forwards to a corporate number. Owner who checked me in just was not very nice. No thank you for your business or anything. I want to tell them the trailer has a leak as my mattress got wet, but phone never gets me to anyone on-site.

Robert Lunceford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ruby daniels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN JOHNSON 
Évaluation :
5

Pick up and return was quick and easy Friendly and helpful Thanks

Louis Nuse 
Évaluation :
5

This location was being ran on a Saturday by the owner because her help was out for the day. She did a great job and her presence on a Saturday shows her dedication to UHAUL. Fantastic Experience.

Brock Stanley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorie Sanford 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Trawack 
Évaluation :
5

nothing, good service.

Wanda Stringer 
Évaluation :
5

lisa has always done well with my installation work... quick, efficient

LARRY MILLER 
Évaluation :
5

Everything was perfect, thank you

Britt Berden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Odom Rounsaville 
Évaluation :
5

The customer service was great and I would definitely use this location again. The ladies were so kind and sweet 殺

Jasmine Trotter 
Évaluation :
1

Representative was rude and knew nothing

LaToya Spencer 
Évaluation :
5

The same lady that has helped me with rentals to propane fills at this location, is super helpful and provides great customer service

Curtis Stewart 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Saxton 
Évaluation :
5

The customer service employee that was on duty for the time of my rental and turn in has a exceptionally helpful attitude and friendly personality, very professional.

Dwayne Mooney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Cooper 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Rogers 
Évaluation :
4

Trailer had a tail light out

Ira Speed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany Ware 
Évaluation :
5

You need more than one person working at this location. Honestly, yesterday, there should have been three or four to handle the flow of customers.

Jeneanne Miller 
Évaluation :
5

Excellent service.

Jamie Hooker 
Évaluation :
5

Customer service was easy as pie. In and put and Mrs Lisa was very nice a patient with me.

katie benoit 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NaRiah Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence Carpenter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina Barnes 
Évaluation :
2

So I've used this location a few times before and it's always a problem when it comes to refunding. There was an argument going on when I got there about a customer being over charged and the worker saying she didn't have a refund and he didn't see it in the computer, however another associate walked in and showed him how to go to it. Now today was my return and I sat there maybe 20 minutes for him to look up my info and ask my last name multiple times for him to say I wasn't in the computer, once he finally found me he said there was no refund which was a lie, I stayed under my miles and turned in 30 minutes before my time; so he had to call the manager and she instructed him on how to get to my refund I say all that to say, it's the worker not the company. Happy new years

kanelja lindsey 
Évaluation :
5

Interior of the cab was smoke filled and just needed wiping down.Everything else sufficed.

janice moffett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eddie Huhn 
Évaluation :
5

The staff was exceptionally friendly, the hitch was installed much quicker than I expected and everything has been perfect. Could not ask for more, excellent experience and will recommend to others.

Iliyan Iliev 
Évaluation :
5

Really easy to check in and drop off. Very helpful staff.

Tara Rockwell 
Évaluation :
5

Had hitch installed Excellent service!!!

John Stickelmaier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA BURKETT 
Évaluation :
1

Have better customer service.

Jakin Wilson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven flores 
Évaluation :
5

N.D.

DARYL BERRY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla Hosey 
Évaluation :
2

The truck was damaged all around. Couldn't even use it because a light was on so was afraid to load it and it break down with all my belongings. So had to use a work truck. The facility didn't seem to care when I returned it.

Michael Roberts 
Évaluation :
2

Owner of this location seemed like a miserable soul. Won't be doing business with Uhaul anymore. Mileage rate is ridiculous. Penske has larger truck newer trucks and a quarter of the cost for FedEx contractors. Good luck

Mason Crosby 
Évaluation :
5

I love this location! And their customer service! Sweetest ladies ever! It's a reason why it's hard to get a U-Haul here lol! I'm forever grateful when they do have vacancies with their trucks! Thanks again U-Haul Broadway Hattiesburg MS!

Kandis Stewart 
Évaluation :
4

Maybe just more help but all our jobs need that😀

Huelondria Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Ferguson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YURI LOCKHART 
Évaluation :
3

The driver side door wouldn't open. I had to climb out the passenger side door each time while we moved my things. Also, the back tires were low and the lights on the dashboard kept beeping on to air the tires. I'm sure all of this was noticed before renting me the truck. I thought they were inspected after every checkin?! Very dissatisfied and the guy that checked me back had to climb in the truck like I did. Nothing was done to adjust my rate or anything for the inconvenience.

Rosalyn Heard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA CARPENTER 
Évaluation :
5

The workers were very helpful and friendly

Cynthia Slaughter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jannifer Mark 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda Smithie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA WESTBROOK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amoni Baker 
Évaluation :
5

As always they were great looks like they need more inventory

Clayton Price 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Graves 
Évaluation :
3

The GM was rude. Maybe she was just having a bad day. Who knows? The other lady was good. The actual truck SUCKED, but it got the job done. U-HAUL is notorious for terrible trucks. Will be going with Penske from now on. I don't care that it is more expensive.

Christopher Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Dowd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Reid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Sholar 
Évaluation :
3

The phone was always forwarded and I had no way of touching base with the location themselves to ensure the Ubox would be available at the time of my appointment. I then stood in line at location for over 45 min to complete the move out confirmation. The location needs more staff.

Amanda Schmidt 
Évaluation :
4

Excellent, friendly and helpful service. Very satisfied with this rental.

DAVID JUDICE 
Évaluation :
3

Not fenced. Alarm system seems to be ignored at times. It is cost effective.

David Gramm  |  Expérience générale 
Évaluation :
5

Everything was great. Very smooth return with no issues.

Stephanie DuBose 
Évaluation :
4

The truck I got did not have a ramp. The truck was hard to find. I wish yall would give people money back for when they add too much gas in the U-Haul

Schlee Barnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laconia Guy 
Évaluation :
5

Amazing customer service would happily recommend to family and friends!

BENJAMIN SMITH 
Évaluation :
5

Staff was extremely helpful. Thought I just needed a trailer, but they advised me the need for a new ball and wiring connector that matched my vehicle. Only needed trailer for a couple hours , it was hooked up correct and safe. The price was extremely fair. Thanks for all the help!

Robert Waits 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy Downey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlotte Price 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim evans  |  Expérience générale 
Évaluation :
5

Great staff

Rickey Driskill 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lana Mantooth 
Évaluation :
5

Everyone I encounter was super helpful and kind. Thank you for being so helpful on my first time to rent.

Shelley Shelby 
Évaluation :
5

Very good service

Joan Charrier 
Évaluation :
5

Pleased with everything

MICHAEL FRENCH 
Évaluation :
5

I would definitely recommend this U-Haul store to my friends and family! The staff was friendly and worked quickly to get the job done. I am very happy with this experience!

Jan Drummond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Roberts 
Évaluation :
5

I was very impressed with Lisa. She presented as experienced and knowledgable about the product I purchased and she installed. I can't thank her enough.

Issac Boose 
Évaluation :
3

I returned the trailer I was told to drop it off at a designated area when I return it. Instead I was told by someone else to back it in at a different location. Wasn't sure it he worked there did not have a uniform on or a name tag. He just watched me unhooked the the trailer and lift it off the receiver with any assistance. No customer service was provided!

Michael Metzger 
Évaluation :
4

The windshield could have been cleaned of bugs and mess. The staff was wonderful! Love Lisa!!

susan tullos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis SMITH 
Évaluation :
5

Excellent experience with this location - will continue to use in the future!

Kasey L Graben 
Évaluation :
3

S.O.

kelly packnett 
Évaluation :
5

I believe the people who answer the phone call and transfer the calls need to have an updated training . I was almost put in a bad situation due lack of information .I do believe the staff in the switch board needs the training so everyone can be on one accord . The customer are paying for it in the end . Also I think it's unsafe for any employer to be alone in a building after a certain time frame in the day . It's important to not only hear your customers needs but it's important to hear the employee . The employee is what make the company strive .

Takiyana Herrera  |  Expérience générale 
Évaluation :
5

Everything was great.

Weston Roberts 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Pipes 
Évaluation :
5

Nothing. The service was outstanding!

Miranda Fleming 
Évaluation :
3

At times this location seems under staffed and there are longer delays waiting for other customers to be helped than at other locations.

Douglas Chaffin 
Évaluation :
4

I was given a date to come in. I came that date to find out I was given the wrong date. It missed up our plans for that day. It also cost us two extra trips to that location because my husband followed me there because I was told it could take several hours. We were given another day and time. Things worked out well from there.

Debbie Sanford 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole Green 
Évaluation :
1

This move was a NIGHTMARE you promised pick up time and failed to do so this cost me $250 in motel charges, your transportation department can't manage there pick-up times.

tom viner 
Évaluation :
1

The fat white messed the key up in hattiesburg

Sophia Barnes  |  Expérience générale 
Évaluation :
5

Nicest people I've met in a U-Haul facility

Angela Benton  |  Expérience générale 
Évaluation :
5

By far the nicest and prepared people I've met in the 3 other facilities I had to go through.

Angela Benton  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Fair  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn Meadows  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

tyesha gavin  |  Expérience générale 
Évaluation :
5

I LOVE Everything about being there

vivian gillespie  |  Premières impressions 
Évaluation :
1

My couches and other furniture was damaged in this storage unit due to humidity. So, no I will not recommend this unit to anyone. I will be leaving a review of my experience on your website.

Earica Young  |  Expérience générale 
Évaluation :
4

I had a very good experience renting from this location.

Christopher Buckley  |  Expérience générale 
Évaluation :
3

Staff at desk were not the friendliest kind of standoffish

Stephen Tripp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Smith  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILMA MONROE-MONTGOMERY  |  Expérience générale 
Évaluation :
4

I really like the guys who help me out with the trailer, his name was Joe.

Sylvia Travis-mechref  |  Premières impressions 
Évaluation :
5

I'm from New Orleans. I received quality service from The Uhaul in Mississippi on Broadway.

Sherry Rhodes  |  Expérience générale 
Évaluation :
5

I really appreciate all of your help and their generosity I would start something there again if I needed to because I had to storage and a real bad time in my life thank you guys so much for being so nice to me have a blessed day and

Julie McAfee  |  Expérience générale 
Évaluation :
5

I was totally satisfied with the service.

Vivian Hills  |  Expérience générale 
Évaluation :
1

The CSR at the Broadway location in Hattiesburg, MS. was great! However the rest of my experience can be summed up as a NIGHTMARE. I reserved a 26 feet truck and a 10 x 40 x 10 storage unit with great confidence as I received my confirmation emails. But in reality, the truck reservation was changed to a different location, reconfirmed by email with a 7:30 a.m. pick up time even though the store did not open til 10:00 a.m. I had to drive 20 miles further to a location in Moselle, MS and wait for them to open. After loading the truck and going to my storage reservation at 1303 7th St., Hattiesburg, MS., I was informed that my reservation with a confirmed email was completely deleted from the U-Haul computer system. I was stuck with a gas guzzling truck with all of my possessions inside of it and no place to store my belongings. I was told that U-Haul was sorry and there was nothing else they could do. The CSR lady at Broadway became my hero by finding storage space, but I would have to rate my overall experience with U-Haul as a COMPLETE FAILURE!!!

Robert Johnson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy Mccann  |  Expérience générale 
Évaluation :
1

This was the WORST STORAGE FACILITY EVER!!!!! My unit was full of ROACHES. MY FURNITURE WAS DAMAGED FROM WATER. THE UP KEEP OF MY UNIT WAS INHABITABLE! I had to use Roach BOMBS FOR THREE WEEKS!

Anthony Bryant  |  Expérience générale 
Évaluation :
3

The facility storage was spacious enough to hold all my belongings.

Tiawanna Loper  |  Expérience générale 
Évaluation :
4

Very efficient lady. Thank you Raven Barnes.

Carl Christian  |  Premières impressions 
Évaluation :
4

No additional comment

Pat Edquist  |  Expérience générale 
Évaluation :
5

My experience at this Broadway location was awesome. Thank you, Raven and Brittany for all your hard work and keep up the great work cause I'll definitely be back for all my moving and storage needs.

Renet Clines  |  Expérience générale 
Évaluation :
5

Thanks, Raven Barnes for assisting with my storage needs. You and staff have provided top notch service when needed.. Sharon Anderson

LINDA ANDERSON  |  Expérience générale 
Évaluation :
5

S.O.

kelly packnett  |  Expérience générale 
Évaluation :
5

Very pleased with entire shipping process.

Cynthia Burns  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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