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Dina ACustomer Reviews for U-Haul Moving & Storage of Hemet
Testimonials From Recent Customers
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Overall a positive experience. Prompt service and employees were polite and professional.
antony hGreat place, always go there.
ERIC VHad to wait 45 min in line to pick-up the truck.
Samuel SEverytime I got some hauling big furnitures I always go to these U Haul place
Quinciano MThey're excellent. They also helped us with everything we needed very friendly. I couldn't recommend anybody else than that. They were wonderful.
Grace LI would like to recognize Sam who always is very helpful and has a great attitude.
Jean SWho else rents moving equipment? U-Haul has a monopoly. And they know it.
Thomas MDisclose prices honestly and realistically. Increasing the costs from $19 - $150 for one trip is ridiculous.
William JVery professional
Brian WHave more staff available in the business. Very efficient employees, but my truck was dirty and noone to go over vehicle with when I had questions at the time I was driving away from business
Dalia MEverything is great!!!
REGINA CChavez was the location I was told I was dropping the uhaul off to. When I arrived he told me he had no space, even though the parking lot was completely empty. I was then told I had to drive the truck 15 minutes down the road making me late for my next appointment. I will never recommend or use uhaul again.
Amanda Jthe cashier that helped me was very courteous and friendly.
perry CBest storage facility I have ever used. Everything was great. Highly recommend .
Richard H | Expérience généralevery professional and courteous
Angelo REasy pick up location
David ADid a good job and fast
Ronald HVery cool folks 🤓
Maria BGreat people!!
guillaume MSuper fast service.
Leo Bthe air cond was not working well
Steven DTruck was dirty and also people were rude couldn't return the truck on app because it didn't work
Rachael WS.O.
edward aThank you to the black man that help me check in outside in the parking lot. He did a good job.
Robert BNo issues simple miscommunication about no credit on extra fuel. Would recommend letting the customer know that there is no extra credit for extra fuel in rental.
Ernesto HNEWER COMPUTERS, CUSTOMER SERVICE IS GREAT, UNFORTUNATELY THEY HAVE TO WORK WITH COMPUTERS THAT BREAKDOWN
cesar cAs far as I'm concerned everyone and everything went as expected.. Perfect!!
Ronald Athe lady that helped me through frustration (I forgot her name) she was very calm and helpful.
Andrea PI have rented from this place 4 times recently, and they have excelled everytime
Sandra GGreat staff, the lady was very professional and helped us make this process that much easier.
Sabrina GYOU SHOULD ALLOW ENOUGH MILES TO COMPLETE BEFORE YOU CHARGE EXTRAS. 4,32 IS NOT ENOUGH TO ARGUE ABOUT BUT THE PRINCIPLE IS ENOUGH TO MAKE ME CHECK IT NEXT TIME BEFORE AND MAKE ADECISION ABOUT USING UHAUL AGAIN
Jerry BOur experience start to finish was fantastic, I honestly can’t think what could be improved as our experience was excellent.
Jairo RStaff is great.punctual. attentive. Got in got out within minutes for my reserved car transporter.
Rey AThank you for my experience amazing with the customer service team and after having such an awful experience the day before trying to get a U-Haul with the other chain you guys made up with it
David GThe people you have running this location is excellent. They are beyond courteous and helpful. I have had the worst 60 days of my 81 year life. And can say truthfully that they made their part enjoyable. Merci
nancy rSa.e as above!!!
Margaret BGreat service great bunch of guys Will use again A1
James sNo comment U haul was great
steve lMore appliance dollies on site would help. Excellent staff, two visits recently. I almost wish we weren't done!
Jon HEvery time I have had to use this location, the truck barely runs, pick up time is awful even when u use the app. Takes at least an hour. When I return U-Haul makes errors like adding an extra dolly when I only had 1 or adding mileage. My recent return 2 miles were added so I had to go inside and have them adjust it which took 20 min. Overall it takes too much time to pick up and drop off and to have errors every time. Awful I absolutely hate renting U-Haul. Can't wait to buy a truck so we never have to come here again. We HAVE to use U-Haul again next week and I already have anxiety over it. Truly hate using U-Haul
Shannon MAlways an excellent experience from customer service to serviceman hooking up the trailer.
JAMES Bthey are very helpful. not a stressful at all.
nancy rEasy pick-up and return, convenient hours. Hassle free. U-haul is what they do here. The day before we had rented a U-haul on Inez St and were dreading another U-Haul encounter, but this one on State St was a tightly run operation.
Jon HGreat service, everything was easy and staff was helpful.
Xavier MQuick in and out
james bNice people and super easy return.
ELIOT HCustomer service from the staff was good, but tire pressure warning kept coming on…easy fix that should've been addressed before the van was rented to me. Van also had less than 1/4 tank of gas. Long wait for checkout even though I had a reservation.
Karma DGreat experience
Vallerie GI rented a truck and I kept it longer then I first thought I was going to!! I extended my rent two times!! The first time I went into the office and it was good!! The second time I called and the guy at the costumer service line told me that the card I used was seen as a prepaid card!! I do not understand how it is seen as a prepaid but ok!! So he asked me if I had a different card!! So I told him my other card number!! I told him I didn’t want this card charged because I wanted it on my other card!! He told me that was fine I just had to tell them when I turned the truck in!! So I told them and they didn’t see that charge on my account!! So I got charged for the rest of the bill I did not understand why I had to pay more when they took it from the other card!! The lady told me that that charge did not show on the computer!! She told me that charge on the other card would drop off!! Well it hasn’t happened yet and I am on a fixed income and have bills I need to pay!! So I think it is very rude that because I could not go into the office and I called and put it on another card and it doesn’t show up on your computer!!!! I showed the lady my bank app and showed her the charge that has the UhAul name!! She didn’t seem to care!!
Debra MAlarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe
Edwin H | Premières impressionsThe manager was the absolute best when it came to customer service I see why he’s the manager!
Constance F | Expérience généraleAre sales person was awesome
Ernest R | Premières impressionsThe help is friendly and helpful. And it's also very clean.
Alfredo N | Premières impressionsI rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again
Anise G | Expérience généraleI was never able to pick up a truck. And you guys still took the money out of my account.
David S | Online Move InIdk how my stuff got so dusty.
Jeramey Z | Expérience généraleThe lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn't even run the forklift to move stuff out of the way. It was absolutely ridiculous.
Alan M | Online Move InJosie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Merci.
ava h | Premières impressionsThe entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.
Kirk W | Expérience généraleAwesome people work here. They provided great service and it was so easy to move in a storage unit.
Lacy L | Online Move InGood customer service!
Maela P | Expérience généraleThe staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.
Gayle Y | Expérience généraleEveryone is nice and friendly.
Maela P | Premières impressionsThey advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed
Christine B | Expérience généraleWhen I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...
Winnie M | Expérience généraleThe only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.
brenda j | Expérience généraleI loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!
Amanda M | Expérience généraleHighly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.
GARRY G | Expérience généraleAll i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.
Michael M | Premières impressionsSpencer and Lyndsey are very helpful and accommodating.
Frank Y | Expérience généraleThank Guys for everything
evans t | Expérience généraleTruck was clean - size was convenient
brenda j | Premières impressionsExcellent customer service.
Mary R | Expérience généraleAwesome employees
Sandra G | Expérience généraleVery helpful and friendly.
Mary R | Premières impressionsI was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy
LORIE G | Premières impressionsgreat facility and customer service!
George L | Expérience généralegreat service
robert m | Réservation