Customer Reviews for U-Haul Moving & Storage of Hemet

7 714 évaluations

380 N State St   Hemet, CA 92543

(951) 652-6802

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(951) 652-6802

380 N State St
Hemet, CA 92543

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything is great!!!

REGINA CAMPBELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Sumpter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin Breckenridge 
Évaluation :
3

Chavez was the location I was told I was dropping the uhaul off to. When I arrived he told me he had no space, even though the parking lot was completely empty. I was then told I had to drive the truck 15 minutes down the road making me late for my next appointment. I will never recommend or use uhaul again.

Amanda Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelo Yanez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markiter Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Howard 
Évaluation :
5

the cashier that helped me was very courteous and friendly.

perry Cecil 
Évaluation :
5

Best storage facility I have ever used. Everything was great. Highly recommend .

Richard Hidalgo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Luna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty Keating 
Évaluation :
4

very professional and courteous

Angelo Rosario 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan Ruiz 
Évaluation :
5

Easy pick up location

David Ashley 
Évaluation :
5

Did a good job and fast

Ronald Hoyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markiter Boyd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Beatty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gricelda Stoneking 
Évaluation :
5

Very cool folks 🤓

Maria Brown 
Évaluation :
5

Great people!!

guillaume Meekins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Castillo 
Évaluation :
5

Super fast service.

Leo Bautista 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ester palasty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney Mason 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard Irving 
Évaluation :
4

the air cond was not working well

Steven Dunney 
Évaluation :
2

Truck was dirty and also people were rude couldn't return the truck on app because it didn't work

Rachael Webb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy granados 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ester palasty 
Évaluation :
5

S.O.

edward avila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer Townsned 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLARD ELSTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLARD ELSTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvia Toscano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad Bell 
Évaluation :
5

Thank you to the black man that help me check in outside in the parking lot. He did a good job.

Robert Banks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregorio Lopez Moreno 
Évaluation :
5

No issues simple miscommunication about no credit on extra fuel. Would recommend letting the customer know that there is no extra credit for extra fuel in rental.

Ernesto Hinojosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Braunston 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Stropko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlisa Burton 
Évaluation :
3

NEWER COMPUTERS, CUSTOMER SERVICE IS GREAT, UNFORTUNATELY THEY HAVE TO WORK WITH COMPUTERS THAT BREAKDOWN

cesar concepcion 
Évaluation :
5

As far as I'm concerned everyone and everything went as expected.. Perfect!!

Ronald Acosta 
Évaluation :
5

the lady that helped me through frustration (I forgot her name) she was very calm and helpful.

Andrea Pryor 
Évaluation :
5

I have rented from this place 4 times recently, and they have excelled everytime

Sandra Gutierrez 
Évaluation :
5

Great staff, the lady was very professional and helped us make this process that much easier.

Sabrina Golding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Ramirez 
Évaluation :
4

YOU SHOULD ALLOW ENOUGH MILES TO COMPLETE BEFORE YOU CHARGE EXTRAS. 4,32 IS NOT ENOUGH TO ARGUE ABOUT BUT THE PRINCIPLE IS ENOUGH TO MAKE ME CHECK IT NEXT TIME BEFORE AND MAKE ADECISION ABOUT USING UHAUL AGAIN

Jerry Brough 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james Goldsworthy 
Évaluation :
5

Our experience start to finish was fantastic, I honestly can’t think what could be improved as our experience was excellent.

Jairo Rivera 
Évaluation :
5

Staff is great.punctual. attentive. Got in got out within minutes for my reserved car transporter.

Rey Aquino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Moykey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad Bell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake Paine 
Évaluation :
5

Thank you for my experience amazing with the customer service team and after having such an awful experience the day before trying to get a U-Haul with the other chain you guys made up with it

David Gerhardt 
Évaluation :
5

The people you have running this location is excellent. They are beyond courteous and helpful. I have had the worst 60 days of my 81 year life. And can say truthfully that they made their part enjoyable. Merci

nancy reynolds 
Évaluation :
5

Sa.e as above!!!

Margaret Blake 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond Marshall 
Évaluation :
5

Great service great bunch of guys Will use again A1

James smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristofina Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Muniz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad Bell 
Évaluation :
5

No comment U haul was great

steve loustau 
Évaluation :
5

More appliance dollies on site would help. Excellent staff, two visits recently. I almost wish we weren't done!

Jon Hoggan 
Évaluation :
2

Every time I have had to use this location, the truck barely runs, pick up time is awful even when u use the app. Takes at least an hour. When I return U-Haul makes errors like adding an extra dolly when I only had 1 or adding mileage. My recent return 2 miles were added so I had to go inside and have them adjust it which took 20 min. Overall it takes too much time to pick up and drop off and to have errors every time. Awful I absolutely hate renting U-Haul. Can't wait to buy a truck so we never have to come here again. We HAVE to use U-Haul again next week and I already have anxiety over it. Truly hate using U-Haul

Shannon MYERS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Lozano 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maria leard 
Évaluation :
5

Always an excellent experience from customer service to serviceman hooking up the trailer.

JAMES BURNS 
Évaluation :
5

they are very helpful. not a stressful at all.

nancy reynolds 
Évaluation :
5

Easy pick-up and return, convenient hours. Hassle free. U-haul is what they do here. The day before we had rented a U-haul on Inez St and were dreading another U-Haul encounter, but this one on State St was a tightly run operation.

Jon Hoggan 
Évaluation :
5

Great service, everything was easy and staff was helpful.

Xavier Molina-Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew abrego 
Évaluation :
5

Quick in and out

james bennett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Hawkins 
Évaluation :
5

Nice people and super easy return.

ELIOT HAYS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nidya vizcarra 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Nunez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE BENNETT 
Évaluation :
3

Customer service from the staff was good, but tire pressure warning kept coming on…easy fix that should've been addressed before the van was rented to me. Van also had less than 1/4 tank of gas. Long wait for checkout even though I had a reservation.

Karma Dillard 
Évaluation :
5

Great experience

Vallerie Garcia 
Évaluation :
3

I rented a truck and I kept it longer then I first thought I was going to!! I extended my rent two times!! The first time I went into the office and it was good!! The second time I called and the guy at the costumer service line told me that the card I used was seen as a prepaid card!! I do not understand how it is seen as a prepaid but ok!! So he asked me if I had a different card!! So I told him my other card number!! I told him I didn’t want this card charged because I wanted it on my other card!! He told me that was fine I just had to tell them when I turned the truck in!! So I told them and they didn’t see that charge on my account!! So I got charged for the rest of the bill I did not understand why I had to pay more when they took it from the other card!! The lady told me that that charge did not show on the computer!! She told me that charge on the other card would drop off!! Well it hasn’t happened yet and I am on a fixed income and have bills I need to pay!! So I think it is very rude that because I could not go into the office and I called and put it on another card and it doesn’t show up on your computer!!!! I showed the lady my bank app and showed her the charge that has the UhAul name!! She didn’t seem to care!!

Debra Moran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregorio Lopez Moreno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin good  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Rivera 
Évaluation :
5

Rien

Steve Larter 
Évaluation :
5

Very customer oriented staff.

Desmond Marshall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrin Seal 
Évaluation :
5

The whole process was easy to complete.

GENEVIEVE MYRES 
Évaluation :
5

Everything was great. No problems Thank you for your service.

Robert Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Harvill 
Évaluation :
1

The attendant was rude. The location charged me extra money and did not notify me. When I confronted them that I did not owe extra, I was told they would credit the amount back within 4-5 days. They have yet to return my money and it's been over 2 weeks since

Kenneth White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky Defosses 
Évaluation :
5

Hard working staff, the store is always clean and orderly, the return process is well ran, no hassles at all.

Desmond Marshall 
Évaluation :
4

My drop off location was set to one spot, then when I'm already there dropping off they said they don't have anymore room. I call U-Haul and they say to drop off at their location 12 minutes away from where I am. They charge based on mileage and gas so this was frustrating! The entire experience I had was terrible, as if moving wasn't stressful enough already. It'd be a good idea going to a different moving company. Their prices are not even as it stated in checkout online, they up charge when you get there.

Cindy Rubio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonia lamas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Armstrong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Fair 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omega Hamilton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Bauml 
Évaluation :
5

Service was great, and easy to get my reservation setup.

david byer 
Évaluation :
5

N/A—everything went smoothly.

Terry Meadows 
Évaluation :
3

Alarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe

Edwin Hill  |  Premières impressions 
Évaluation :
5

The manager was the absolute best when it came to customer service I see why he’s the manager!

Constance Foster  |  Expérience générale 
Évaluation :
5

Are sales person was awesome

Ernest Rodrigo  |  Premières impressions 
Évaluation :
5

The help is friendly and helpful. And it's also very clean.

Alfredo Nuno  |  Premières impressions 
Évaluation :
5

I rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again

Anise Godbolt  |  Expérience générale 
Évaluation :
1

I was never able to pick up a truck. And you guys still took the money out of my account.

David Skinner  |  Online Move In 
Évaluation :
3

Idk how my stuff got so dusty.

Jeramey Zamora  |  Expérience générale 
Évaluation :
2

The lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn't even run the forklift to move stuff out of the way. It was absolutely ridiculous.

Alan Murray  |  Online Move In 
Évaluation :
4

Josie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Merci.

ava holman  |  Premières impressions 
Évaluation :
5

The entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.

Kirk Warman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brillyance Mccowen  |  Expérience générale 
Évaluation :
5

Awesome people work here. They provided great service and it was so easy to move in a storage unit.

Lacy Lopez  |  Online Move In 
Évaluation :
5

Good customer service!

Maela Partlow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Bennett  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Frances Noriega  |  Expérience générale 
Évaluation :
5

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Ybarra  |  Expérience générale 
Évaluation :
5

Everyone is nice and friendly.

Maela Partlow  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Avila  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria Avila  |  Expérience générale 
Évaluation :
3

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine Baker  |  Expérience générale 
Évaluation :
3

When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...

Winnie Macgregor  |  Expérience générale 
Évaluation :
3

The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.

brenda jones  |  Expérience générale 
Évaluation :
5

I loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Amanda Maxwell  |  Expérience générale 
Évaluation :
5

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

GARRY Geiger  |  Expérience générale 
Évaluation :
1

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Michael Mccormick  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Linette Paul  |  Expérience générale 
Évaluation :
5

Spencer and Lyndsey are very helpful and accommodating.

Frank YENTZ  |  Expérience générale 
Évaluation :
5

Thank Guys for everything

evans thompson  |  Expérience générale 
Évaluation :
5

Truck was clean - size was convenient

brenda jones  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Mary Ramos  |  Expérience générale 
Évaluation :
5

Awesome employees

Sandra Grasska  |  Expérience générale 
Évaluation :
4

Very helpful and friendly.

Mary Ramos  |  Premières impressions 
Évaluation :
1

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE GARCIA  |  Premières impressions 
Évaluation :
5

great facility and customer service!

George Lopez  |  Expérience générale 
Évaluation :
5

great service

robert montez  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page