Le client n'a pas laissé de commentaire.
michael mCustomer Reviews for U-Haul Moving & Storage of Hialeah
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Around 12 PM prior to picking up my U-Haul the next morning at 6:30 a representative called from the District manager of Miami Dade area and stated he did not have our U-Haul. we had to call all the way up to West Palm Beach to find a U-Haul available for us to move the following day due to my parents my mom being in the hospital and having to move in with us. This was very much a very stressful situation. at 5 PM we got a call from U-Haul stating there was an availability at Hialeah and we went down and picked it up. to say the least it was not the best but we got it done due to the representatives at the U-Haul places in West Palm Beach Bellevue and the representatives of Hialeah Florida made this happen for us and I'm very thankful on that. As the representative or the district manager of the Miami area, he was very arrogant, had no solution to fix our problem because he didn't have one. He said they're in high demand and there was nothing he could do about it. Like I said, thankfully, the representatives out of the West Palm Beach area on Bellevue Avenue and the Hialeah representatives came through for us and helped us out tremendously. If it wasn't, I would never recommend you again.
Oscar SGreat customer service from the gentleman that attended me during pick up and return
Victor ATodo bien y recomiendo a uhaul
JUAN RThe truck has a stutter when you reach 35 MPH, the truck bed was not cleaned, the brakes on the truck were a little sketchy and made sounds. But the overall experience at the rental place was good all the services and add on were offered and the guy had a decent enough good attitude.
JOSHUA FExcelente servicio
carlos vVery courteous staff
Alfredo PLuis was very friendly, professional and polite. Merci.
JAVIER PThey charge me $18 for the gas being low when it wasn't at all not cool there was blood on the passenger door told him about it. He told me you should've said something and we would've gave you a different truck. No, you should've cleaned it.
MIGUEL PVERY GOOD
Maykel MGood service at location for pick up and drop off . They don't answer the phone when calling the location . The inside of the truck was very dirty .( lots of dirt on the floor ) The cabin smelled of beer and was dirty .
Pablo MGreat experience!
Carlos CMuy buena atención
Yairon PThank you for an easy experience.
ROBERTO JWindshield wasn't clean and had glue stuck on the glass. Service and customer service was great, thank you
Odalis TI got charged for two extra days that I didnt use the truck. I dropped off the truck the same day only 4 hours after renting it to a U-Haul employee that was at the door and asked "are you returning the truck?" and I said "yes im turning it back in" and the employee told me to just leave the keys inside the truck and they will check it back in for me. 2 days later I get a notification from my credit card company saying I got an additional charge on my credit card from U-Haul and an email from U-Haul saying that I turned the truck back in 2 days after I actually turned it in. Not happy at all.
Reinier PThe Service #1
WALTER PMantener la categoria
Isneldi VGood attention
ANDRES BHialeah and clewiston locations, good customer service and good people. But I'm very disappointed with u haul corporations my brother rented same enclosed trailer, same day in Cape Coral FL and he paid $130 for the day, and I paid here in Hialeah $240 dollars. Not acceptable., Thank you.
Carlos VI was trying to drop the truck in the area i move in and the guy in the uHaul told me that i was not able to leave the truck in there because it wasn't space for a truck of this size. So he gave me antoher location to drop the truck and when i went there. The person who spoke to me told that if i drop the truck in that location i would have to pay 238$ so, they also told me to call the traffic department to change the location and this traffic department couldn't help me with that. So i had to pay this amount and wasn't expecting that, im disappointed with this service for this reason
Adinson OGood and fast customer service.
CARLOS ASmoorh.and pleasant transaction.
Jose SAlexander was very helpful. Great worker!
Randy CRente un equipo con ellos por un día y me cobraron 2 días adicionales por un mal trabajo de ellos, definitivamente no los recomiendo
Isael MVery quick and convenient
Indira S💯great
KEVIN SWanted to say it was very good
Sebastian AMuchas felicidades gracias por ser tan profesionales
Raudel RThe people charge more gas Than the truck has that’s unprofessional
Yanexis DExcellent customer service and truck in good conditions
UBALDO Psecond time i rent a trailer from this location. service and equipment were excellent!
Eugenio Lgreat customer service
GISELE AConsidero el servicio de muy alta calidad, por lo que no tengo señalamientos, y no necesita mejoras según mi opinión.
Carlos MAmazing customer service
miriam gI was helped by a tall girl- she was kind - understanding - polite and very professional She made sure everything was explained and had an excellent customer service The guys were not polite - There was one guy when I returned the car that got upset why someone called him to attend a customer- he said to his coworker angry “I’m studying - I got two jobs bro” and slammed the desk In conclusion: Make the girl a manger with a raise and hire a better male staff
Anjeza GSugerencia realizar mantenimiento a los camiones antes de entregarlo al cliente en mi caso el camión que rente tenía mal olor en la cabina de chofer, el parabrisas lleno de excremento de aves en el vidrio frente al chofer al cual me quitaba visibilidad para conducir el depósito del agua no tenía agua para lavar en limpia parabrisas y por último me toco hacerle mantenimiento al furgon, ya que la renta del camión fue para realizar la trasportación de unos muebles blancos de tela y el fogón estaba lleno de tierra
Jose PTodo excelente
JORGE PExcellent service will rent again and recommend, thank you
Lourdes VEvery thing it was very well
Ruben CI was very pleased. Great service vehicle was up, ready and running. Just a small constructive criticism. Was left on hold in the phone for quite some time. Maybe a little improvement, but everything else was excellent. Employees are all kind and willing to help immediately. Truly recommend this location. Thanks so much to the U-Haul staff.
ARMANDO HBuen trato y buen equipamiento
LUIS Sservice the equipment. trailer brakes were inoperable.
Ismael PI had a real bad experience
MARIBEL F | Expérience généraleExcellent personnel. Congratulations
Lazaro PPersonal joven, amable y profesional!!!
MANUEL RMuy rápida la atención y muy buenos gracias
Yoandy SBig miscommunication between their staff and I. End result I am not able to storage what I need per u haul policies, and was not informed by staff until a few days ago Had to cancel my rental space and find somewhere else in a rush on A Sunday! Not great
dayan e | Expérience généraleThe girl that help ed was very polite
Zoila A | Premières impressionsExcelente servicio
WILMARY F | Expérience généraleMy storage until kept getting roach infested but other than that they have a great staff and kept the place need and we’re very attentive.
Elizabeth r | Expérience généraleEverything was great… Had that unit for 15 years I relocated and needed something closer to home.
GERMAN B | Expérience généraleExelente atención muy eficiente las multisoluciones
DEIVIS R | Premières impressionsEl personal es descortés, tienen mala atención al cliente, el lugar le falta iluminación, y limpieza!!!
ANTONIO S | Expérience généraleMe gusto Mucho por eso me quede mucho tiempo
Ramon R | Expérience généralecouple of times went thru the facility and the gate was wide open for everyone to go in and this last time that i went to give up the storage was the same other than that is all good and the best the people at the store were super
alejandro c | Expérience généraleEstán cortos de personal!!.. El sistema de reservacion en Internet funcional fatal !!! Llegas y los empleados no tienen idea de las reservas...Adela maravillosa!!!
Miguel F | Premières impressionsMuy buena
MARLENE C | Premières impressionsRoaches… but ehh. What can you do about it. Gonna have to watch and inspect everything we unpack but it was a good place.
DANIEL R | Expérience généraleGreat service at this location.
Miguel C | Premières impressionsAdel and Brian were my heroes in every way! They were considerate, kind and very understanding of my situation. They cared, and their customer service was on point! Thank you guys for making my move smoother!
MICHELE V | Premières impressionsTodas las cosas tenían caca de ratón es decir q hay ratones y cucarachas en el sitio ,oscuro sin ventilación parte de las cosas tuvimos q botarlas porque tenemos na Niña y sus juguetes estaban con caca de ratón como bien les dije y nuestros muebles también y eso es un peligro por ende nesecitamos q nos hagan la devolución de los $215 q nos cobraron por solo pasarnos de fecha por cuestiones de tiempo por tan solo dos o tres días.Cuando pagamos un camión q casi nos costó $2000 el cual también estaba incómodo y con mucho ruido q no se podía casi ni manejar .
Alberto S | Expérience généraleExcelente personal buen servicio Inglés & Español
Christian R | Expérience généraleEl americano q nos atendio fue muy amable con nosotros y nos ayudo bastante
Pedro C | Premières impressionsEverything was fine except I was told a rat box had to remain in the storage I did not like that
Elias A | Expérience généraleAmazing service
Laura D | Expérience généraleTodos los trabajadores de esta instalación son maravillosas personas ! Los felicitó !
Fe Y | Premières impressionsGracias la atencoin muy profecional
IRISLEIDY M | Premières impressionsThe unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.
LUIS F | Expérience généraleMe atendieron muy bien y rapido. Estoy muy agradecido
jorge l | Expérience généraleWas very pleased with everything !
BRYANT G | Expérience généraleI recommended to everyone , very clean , good services 🥰
Javier G | Expérience généraleExcellent customer service. Very clean. Nice people.
pedro C | Premières impressionsI stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore
JIMMY G | Expérience généraleMerci.
EIREN R | Expérience généraleMr Mambuca I can’t thank him enough for his help and kind words
Carmella L | Expérience généraleJose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Orlando G | Expérience généraleMy auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Jenny M | Expérience généraleAdela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Jenny M | Premières impressionsThey took well care of my needs
Ramiro R | Premières impressionsComputer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
Gratia P | Premières impressionsgreat service
YANET M | Expérience généraleGracias por tu ayuda Carla!!
Claudia P | Premières impressionsExcelente trabajo Carla!! Muchas gracias
Claudia P | Expérience généraleNa
Claudia P | Premières impressionsS.O.
CARMEN C | Expérience généraleThank you for your help
Elizabeth G | Expérience généraleMerci
Farid E | Premières impressionsWell served facility
Farid E | Expérience généraleI had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
kelvin c | Expérience généraleThe service from the staff was poor and staff didn't deliver factual information. There's no 24 hour service which is really a inconvenience
Tyeshia D | Expérience généraleContracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
Adela H | Premières impressionsJose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
caroll v | Premières impressionsVery clean, secure, easy access and a very friendly and helpful staff.
Michael R | RéservationCarla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.
ERROL W | Expérience généraleN/a
Lissette A | Expérience généraleVery pleasant people
Maritza T | Expérience généraleUhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Gustavo R | Expérience généraleGreat service.
Miguel C | Expérience généraleUhaul is an excellent storage facility
Guillermo E | Expérience généraleStaff was nice and very helpful
Queen S | Expérience généraleThanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
pablo c | Expérience généraleGOOD SERVICES, KIND AND EDUCATED PEOPLE
BERFRAN W | Expérience générale