Customer Reviews for U-Haul Moving & Storage of Hillwood Plaza

8 815 évaluations

3741 Annex Ave   Nashville, TN 37209
(By Hillwood Plaza)

(615) 356-2550

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(615) 356-2550

3741 Annex Ave
Nashville, TN 37209
(By Hillwood Plaza)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine Askew 
Évaluation :
5

Very nice and on top of everything getting you in and out thanks

Dean Byard 
Évaluation :
5

Good service

Jesus Gutierrez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Dorman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Shirley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Soares 
Évaluation :
4

The air didn’t work. The engine light came on and the truck was jerking.

MORRIS FRIERSON 
Évaluation :
5

I'm extremely grateful for this UHaul experience. It was very successful and superb. Thank you!!!

Lisa Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan Burbank 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN HARMS 
Évaluation :
5

Thank you Soo much

Donald Larson 
Évaluation :
5

I needed to switch my trailer size on the morning my reservation began, and the team was so helpful! They were able to switch things around to accommodate my needs with kindness and efficiency. We had a wonderful experience and would definitely recommend.

Stephan Sutphin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Zic 
Évaluation :
3

I made a reservation for 8am and couldn't pick the truck up until 9. The gentleman that worked there were very helpful but what's the point of early pick up if I can pick it up? Also I reserved a 17' truck and was given and charged for a 26' truck. Not only did my movers have to wait which cost me more money but the rental cost more as well. Not overall pleased with the experience.

Jessie Karnell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Rohrer 
Évaluation :
5

We use U-Haul a lot... As a matter of fact I'm going to have to rent another one in a few days... Thank you so much U-Haul...

Donald Larson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Sitton 
Évaluation :
5

Really excellent!!!!☆☆☆☆☆ Moheem and Zack are awesome! So very helpful.

Lisa Wood  |  Premières impressions 
Évaluation :
4

The app does not work well dropping the truck off after hours. Kept saying I was in the wrong location even though my location settings were correct. Could be a bug in the system to check out.

Roy Clary 
Évaluation :
5

I can't recommend this Uhaul location enough. I've moved with them, stored with them and rented trucks by the day and they are so helpful, courteous and effecient. Its always a breeze, I'm in and out and the facility and equipment is clean and in good shape. Ashley and team do an amazing job. Merci.

Carley Crose  |  Expérience générale 
Évaluation :
5

I could not get a refund for overpayment of $130 for an unused hour of labor. You could change that policy of not issuing a refund.

Louise Moore 
Évaluation :
5

All was good

Roger Cole 
Évaluation :
5

N/A. The guy who helped me was great

Bryan Midgette 
Évaluation :
2

I order a truck to pick up at a location closer to me and it was moved to another location without any reason. The truck stunk of cigarettes, and drove rough.

Harold Edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace Blackwelder 
Évaluation :
5

Zackary B did a phenomenal job getting me set up; Give the man a raise.

Benjamin Heflin  |  Premières impressions 
Évaluation :
5

Took great care of me as a customer..

Andre Bielski 
Évaluation :
5

Service was excellent!

Debi Madonna  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Kane 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Case Beatty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Tritt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIELDING JEWELL 
Évaluation :
5

The team at the Hillwood Plaza Uhaul was so friendly and helpful! They were great and made the rental process so easy and streamlined! They even walked us through how to use the tow dolly! The truck was waiting for us when we arrived and they even made sure to give us the model with the lowest miles. The truck drove like a dream and was exactly what we needed. Was spotless and still smelled new when we received it!

nathan statham 
Évaluation :
5

Awesome personnel, thank you! Guys I will definitely check back with you in my future business

santiago gaxiola 
Évaluation :
5

U Haul overall has one of the best customer services unit

MICHAEL MYSZKA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Myszka 
Évaluation :
5

Although not here fault the computer system needs to be revamped. Took way longer then expected and ate into some of my day because of computer issues. But once I knew that the unit was too small for my stuff they quickly made another bigger unit available just around from the original smaller unit. So great job there. Overall great service.

William Weisiger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA DARDEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAX SURIKOV 
Évaluation :
5

Even though I understand it is due to the insurance policies, I'm not too happy with the fact that you require a major credit card to rent a pickup truck or van. We don't have a major credit card, and don't plan on getting one any time soon. I'm looking at your website right now, at the entry on cargo vans, and there is nothing on the main page to indicate that policy. I was just fortunate that the associate was able to provide me with a 10' truck, for which I could use my debit card.

Cory Howell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angie Webster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey Edwards 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN SALVADOR 
Évaluation :
5

The team is always super helpful and accommodating. I trust this team and come to them for all my moving needs.

Carley Crose 
Évaluation :
1

Poor !!! Extremely bad !!! Would not recommend ..ever

STEPHEN JONES  |  Expérience générale 
Évaluation :
3

No lighting and water leak we reported but never fixed! The furniture was ruined never stopped.

EDIE MCDONALD  |  Expérience générale 
Évaluation :
4

Check-in was okay, the person didn't seem too happy to be there but checking out was great. Super friendly person and easy to check out. But the truck was great and came in super handy.

Brad Chelstrom 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Hutchens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DAVANZO 
Évaluation :
5

👍👍

DeVante Merrill 
Évaluation :
5

The team at the Hillwood Plaza location are amazing! They were extremely helpful and made sure I understand everything associated with my rental. The process was seamless and I was quickly in and out.

Shawn Cierebiej 
Évaluation :
5

The Indian gentleman who helped us was very kind. He was a highly intelligent person and very engaging.

Jen Knott 
Évaluation :
3

The employees are great but the truck was not supposed to be my reservation. It had roof damage causing extreme amount of water to come through and it was in the front part of the truck . The employee put a large blanket of some sort to absorb the water and the cabin was not clean

Leah Dellapelle 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike Whelan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Kestner 
Évaluation :
5

The man was very nice and had the truck already with the dolly on it so that I could tow my car back to Florida thank you very much for your kindness the people were very nice I loved it there so did my son we appreciate nice people and getting what we ordered and everything was right thank you so much

DENISE HANSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Gibbs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea Benitez  |  Premières impressions 
Évaluation :
5

Staff was pleasant and helpful, even though pickup was during a downpour.

James Sloan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bert Hensley 
Évaluation :
1

Overcharged on receipt with no explanation

Austin Haney 
Évaluation :
5

I have to say, the UHaul on Annex Ave in Nashville was the absolute best to work with! The manager, Ashley, helped my Dad and I tremendously with putting together a truck and trailer for my cross-country move. They helped us out and hooked us up! I definitely recommend picking up and/or dropping off at this location and going with UHaul for your move!

Madeline Brennan 
Évaluation :
4

A lot of trucks were backed up in the return line

Madeline Murphy 
Évaluation :
4

the truck was a bit old and the engine lacked power

Robert Chapman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach Tucker 
Évaluation :
5

Very quick and easy process.

Valrita Samuel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton Larson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Beshears 
Évaluation :
5

Le client n'a pas laissé de commentaire.

German Leon Melo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle bryant 
Évaluation :
5

All very good and efficient.

JAMES MARLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isabel rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha Malloch 
Évaluation :
5

Nice people… easy drop off

james schenk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khristopher Korzick 
Évaluation :
5

I never got my email at the end of my service.

AMANDA JOYNER 
Évaluation :
5

Ashley Hymer and her assistant were wonderful. Very nice and informative. They gave us pointers and the confidence for us to make the move. Thanks much!!

Chris Good 
Évaluation :
5

Great staff! Very friendly.

Aaron Senecal 
Évaluation :
1

The guys I dealt with in Nashville were great! The trailer we received was dirty on the inside, and the tires were in terrible shape.

Michael Perry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Gomez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Maddox 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Maddox  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY GLATTMAN 
Évaluation :
5

Excellent service à la clientèle. Walked right in and got what I needed.

Derek Dubyak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Grey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary James 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Smith 
Évaluation :
5

The service and product was just as I expected. The trailer I rented was large and easy to load.

Michael Rohling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY NARRAMORE  |  Premières impressions 
Évaluation :
5

Online check in did not work well

Sarah McLaurine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Seaman 
Évaluation :
5

A good experience all the way around

Charles Demetriades 
Évaluation :
5

Great experience and location. The best.

Guilford Thornton 
Évaluation :
5

Walked in with no reservation on a Saturday and was out the door with a truck in under 15 minutes. Quick and excellent customer service.

James Waller 
Évaluation :
4

Trailer was clean and operational; however, it wasn't until it started raining that I found out the trailer had a small hole in its roof. I patched the hole with duct tape to limit any water damage to my cargo.

Robert Shirley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter tarqueno 
Évaluation :
1

Le client n'a pas laissé de commentaire.

isaiah weatherspoon 
Évaluation :
5

Inform the customer that the truck does not have modern conveniences Phone connections, USB, phone charger, power windows, cruise control The truck was total old school

David Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN HARMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Jurgensmeyer 
Évaluation :
5

All went well.

Richard Devine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

River Gartner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don werner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark Fahey 
Évaluation :
5

Rien

Ken Fraley 
Évaluation :
5

Front desk and hook up guys were great. Very professional.

Rudolph Glattes 
Évaluation :
5

Trailer brakes were completely out of adjustment almost dangerous. Staff was notified upon return and trailer was taken OOS for repair.

Richard Kidder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Griffin 
Évaluation :
5

The radio did not work in our truck. Might not be so bad for a same city move, but 13 hours with no radio was a killer.

Levi Jerome 
Évaluation :
4

While the staff was sympathetic to my issue, no one offered anything helpful for repair of my vehicle or confirmed the trailer would be fixed for the next person.

Michael Casutto 
Évaluation :
5

Ravi Mohan was fantastic - super helpful and focused on customer service!

Erich Babbitt 
Évaluation :
5

Overall experience was excellent!

CHERYL BROZ  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANE JACKSON  |  Premières impressions 
Évaluation :
5

The staff was exceptionally nice, and the facility was easily accessible

Duane Kinnett  |  Expérience générale 
Évaluation :
5

I had to take a storage during a break up. U-haul was accomodating and very quick . Staff was very courteous.

garner tigg  |  Expérience générale 
Évaluation :
2

Previous management started charging me for late fees when he had my credit card for automatic payment and was not easy to get through his head that that Uhaul was the problem. Then, I think it is client manipulation to keep raising the fees significantly every 6 months. I would strongly caution anyone I knew that this is the way it works.

suzan dudley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESE WITHEE  |  Expérience générale 
Évaluation :
5

Have rented storage units and trucks for the last 4 years. Always had great experiences. The staff always goes the extra mile to make sure they give excellent customer service. They are a pleasure to work with.

N Jerre Richards  |  Expérience générale 
Évaluation :
2

When I was done using the unit the man was very rude to me. I don't know his name, but he was foreign.

ARNETTA ALLEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON JORDAN  |  Expérience générale 
Évaluation :
5

Ashley is the best manager that has ever been here! If I could give her 1000 stars- I would♥️

Theresa Littrell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Wanza  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy Minniefield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Bernhardt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Sawicki  |  Premières impressions 
Évaluation :
2

I was supposed to get one month free with my truck rental. I used the storage room for two weeks and then cancelled. I was then charged a second month and they only refunded one month. So I paid for my "one month free" storage. Scammy

brandon BENNETT  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce Cleveland  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james pfaff  |  Premières impressions 
Évaluation :
4

A very busy facility. A few times there was no space for my vehicle due to the amount of on site rental equipment. Other than those 3 or 4 times over almost two months our experience met our expectations and the managers were both very hard working and willing to be available.

Jesse Mclean  |  Expérience générale 
Évaluation :
3

I doubt I'd ever use this particular U-haul (Annex Ave Nashville) again. My reason is the ramp that goes up to the 3rd floor is dangerously steep. Getting a cart (even empty) up there is hard enough but coming down is difficult and scary. I had to hire someone to help me when I could have done it myself. I'm surprised there is no warning/ caution sign. If I had tried to come down with a full (or even half full) cart, I have no doubt that I would've been run over and seriously hurt. I see it as a lawsuit waiting to happen.

Emily Massey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon BENNETT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayllisia Eggleton  |  Expérience générale 
Évaluation :
5

Very courteous and friendly ! I would always recommend U-Haul.

Ronae Razzaq  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael smotherman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES LAUDERDALE  |  Premières impressions 
Évaluation :
4

The customer service agent was helpful with the securing the storage rental.

Kim Baker  |  Premières impressions 
Évaluation :
5

Mohan was a delight. I called on my way from San Diego asking if it was ok to change locations for a drop off. He was so nice over the phone and helped me immensely once I arrived at the store. I had been driving for 3 days and for him to be so nice really helped me and I could not recommend this place more. Thank you ever so much!

Amy Abbott  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shunarata Killion  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Pion  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER CLAU YOUNGS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike johnson  |  Expérience générale 
Évaluation :
5

The employees were so helpful and friendly!

Laura Simons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Davidson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY ORR  |  Premières impressions 
Évaluation :
3

Didn't know the security code had to be entered on side of the bldg FIRST. That needs to be listed clearly in the process/directions. Sent significant other to drop off some things to storage & the door code "wouldn't work". Keep in mind this is the first time either of us has tried to access the unit. He went inside and spoke to RAVI to get assistance with the security code not working to open the outer door: Ravi, he is the WORST PERSON EVER. Instead of listening to my boyfriend's situation and understanding that he needed to "check-in" to the storage via the keypad on the outside wall, I ended up having to drive down to the facility, a 20 min drive that I didn't have time to make, to "Add" my boyfriend as a contact, authorized user or some crap. While I was there OBVIOUSLY upset, a younger guy listens to the situation and was like "did you check in?" In 30 seconds the younger guy listened and understood what that jerk Ravi couldn't comprehend and took us through horribly unnecessary stress.

Amika Page  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ZACHARY MCCLAIN  |  Expérience générale 
Évaluation :
5

Leroy is the king of customer service. Always helpful, with a smile

Paul Jedd  |  Expérience générale 
Évaluation :
5

We have used this location for both storage and truck rental. The staff is always very friendly and helpful. Have always had great interactions with the staff. Would definitely use this location again. Pleasant experience.

patrick maceachern  |  Expérience générale 
Évaluation :
1

2 hours at this location after being gave 3 different instructions and numerous calls to u-haul only to be sent to another location. 1) order over phone told main floor. 2) got there to be told nothing available on main floor. 3) watched young teen sit on phone while manager did everything including make me wait after having my info as he waited on other customers. 4) finally sent teen to look at possible units who got lost. 5) manager finally tells me to call u-haul and ask for help. 6) u-haul tells me to reserve online. 7) ordered online and was gave a 2nd floor unit. 8) told them that would not work washer, dryer, deep freeze etc. Large heavy items can't go up and down stairs. 9) manager advises found 1st floor unit wants u-haul to change one assigned to said unit. 10) they advise the manager would have to. 11) manager has to call u-haul because it wouldn't let him. 12) unit already reserved but not showing as such in system. 13) back to square 1. 14) lady on phone finds 2 smaller units at another u-haul location 30 minutes across town (note: now in rush hour traffic and an hour away from my home. 15) go anyway to find a lobby full of people waiting to be serviced. Mind you this is after loading and pulling 2 u-haul trailers from Lebanon MO. I could go on and on about the horrible service and the left hand not knowing what the right hand was doing.

Ruth Padilla  |  Online Move In 
Évaluation :
5

Good price. Easy access. Very convenient to have the storage unit the same place where we rent our moving truck!

Kenneth Rippetoe  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan stevens  |  Expérience générale 
Évaluation :
3

Late fee was unreasonable and excessive compared to other companies. Often times the lot was so full I couldn't find a place to park. Ramp was pretty steep. Ok overall.

Kelly Lancaster  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Blake Carney  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lauren barnes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anderson bruehl  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim Baker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Miller  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL STRICK  |  Premières impressions 
Évaluation :
5

Great Service and Very Friendly.

kristy graham  |  Expérience générale 
Évaluation :
5

Thanks again for the space that you’ve provided.

kristy graham  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april gamez  |  Expérience générale 
Évaluation :
5

Price best in area.

Ann Hollingsworth  |  Premières impressions 
Évaluation :
5

Every staff member we met was helpful and excellent to deal with. This is a 5 star Uhaul centre. Great people

Venci Sebek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John collins  |  Premières impressions 
Évaluation :
4

Overall experience w Uhaul as a company was terrible; experience w the helpful staff at this Hillside Plaza was just the opposite. Knowledgeable, professional and helpful, thank you!

Jessica Mount  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Pion  |  Premières impressions 
Évaluation :
4

Only problem we had was space was too tight in hallway to fit our sofa so we had to take it to another location

Pat Zimmer  |  Expérience générale 
Évaluation :
5

Just want to thank Leroy!! He went above and beyond!! Pa family needed some help in Nashville!!

MARK ZEIDERS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Perry  |  Expérience générale 
Évaluation :
5

Leroy is both competent and courteous. He is an excellent manager of his staff and facility.

DEBORAH PATRICK  |  Premières impressions 
Évaluation :
5

S.O.

Chelby Newbern  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin Foster  |  Online Move In 
Évaluation :
5

Management and staff was wonderful! I highly recommend U-Haul and this faculty.

Lisa Boyle  |  Premières impressions 
Évaluation :
5

Thnks

DIANNDRA NICOLE DAVIS  |  Expérience générale 
Évaluation :
5

I moved a lot of my things in after the Nashville tornado. Then the pandemic hit and a lot of other life events, and my belongings have been safe and clean for over a year in this storage unit. It was one less thing to worry about knowing that my things were being well taken care of until I was ready to retrieve them. Thank you for one less thing to worry about in a very crazy year!

Hollye Westbrook  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimeisha smith  |  Expérience générale 
Évaluation :
5

Great.

Wayne Bandy  |  Premières impressions 
Évaluation :
5

Thank you for all you did to make my move to Nashville smooth!!!

Mary Morrow  |  Expérience générale 
Évaluation :
4

The staff that I interacted with demonstrated good customer service. It was my second time using Uhaul for storage. Thank you for helping to decrease my stress level in my moving process!

Vonda Glenn  |  Expérience générale 
Évaluation :
1

This facility is a cheap metal building set up like a maze. It's impossible to find a unit and once we finally did, we couldn't believe how cheaply made it was. I wouldn't entrust my belongings to such a shoddy building. We didn't move in, cancelled our reservation and went elsewhere into an actual solid, brick and mortar building.

Derek Harper  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beth steele  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Kraushaar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keanu Johnson  |  Premières impressions 
Évaluation :
1

There was a flood approximately 10 days before I picked up my belongings. I had soaked boxes, rugs, and furniture. No one notified me. They were aware because there were dozens of moving blankets in the corridors and entrance to soak up the water. I worry about units next to mine that we're hit even worse with the flood waters. I now have a uhaul truck stinkinking of mildew and soaked belongings that I am getting to dryer environs where I will have the opportunity to assess the damage. Please let other unit renters know before they suffer 100percent loss!! I was given the insurance number to call and will do so after truck is unloaded and soaked items unpacked so I can assess the condition of belongings. In the mean time the rugs are hanging on makeshift clothes lines in the truck so a little air can circulate. Helen K Campbell. 970-531-2038

Elena Campbell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Kraushaar  |  Premières impressions 
Évaluation :
5

It has been an awesome experience so far. I did everything online but an employee there explained everything and walked me to my unit. And showed me where everything was.... how to sign in where the carts were etc she was awesome! Facility was VERY clean and the bathrooms were even clean and fancy! Glad I found this place!

Pamela Bliesner  |  Online Move In 
Évaluation :
5

Leroy and Verse were pleasant, professional and helpful

LUCY MUSE  |  Expérience générale 
Évaluation :
5

Mr. Harris is the best!

Ronald Reasonover  |  Premières impressions 
Évaluation :
4

Perfect experience having storage here. The only problem I ever ran into was that they waxed the floors one day and didn't give notice, so I drove 30 minutes to my unit and wasn't able to access it.

Mitchell Furr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan Phifer  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyrone anderson  |  Expérience générale 
Évaluation :
5

Britney goes above and beyond.

Elena Campbell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chazlyn Crawford  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raegan Kelley  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beth steele  |  Premières impressions 
Évaluation :
5

All good

Timothy Giles  |  Premières impressions 
Évaluation :
3

Doorway is low and very sharp, I cut my head with a two inch gash.

Antonio Romero  |  Expérience générale 
Évaluation :
5

Great customer service.....very kind staff! No issues whatsoever!

kim walker  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trevekeuious mitchell  |  Expérience générale 
Évaluation :
5

Leroy and his staff were extremely accommodating and helpful throughout the time we used theis U-Haul location. I would recommend this location to anyone who needs great access and friendly customer service.

PAT RAINES  |  Expérience générale 
Évaluation :
5

Thank you and keep up the good work.

NONA Buchanan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHONTE RODGERS  |  Expérience générale 
Évaluation :
1

The experience I had at this location will cause me to NEVER do business with Uhaul again! The staff was rude, disrespectful, and unprofessional. I did not get the storage unit I reserved nor was I able to drop off the 26ft truck I rented as well. This has been the worse experience I have ever been through with a company I have been doing business with for many years. I will be contacting the corporate office in regards to this matter.

ELISHA OLIVER  |  Premières impressions 
Évaluation :
5

I was pleasantly surprised to see how clean the storage facility was, including the restrooms. The staff was friendly and very helpful. I had a horrible, train wreck of a move and needed a truck and storage unit at the last minute to get our final belongings out of the property and stored while we are able to move into our new home. So glad this facility was open until 7pm and able to take care of our needs at that stressful moment in time! Better yet, extending the truck rental period was as easy as going online and getting it done chatting with an agent.

Andres Matallana  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY EDWARDS  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Freeman  |  Premières impressions 
Évaluation :
5

The brother who was on shift when I checked in was on his game and very helpful. The Uhaul self checkin feature online completely screwed up my order and also assigned us to the wrong unit. The young man who was working at the time helped situate my family and I quickly and with positive energy. We are grateful for that and will likely be repeats customers all thanks to him.

MATTHEW MILLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann page  |  Premières impressions 
Évaluation :
3

The actual storage unit was nice. Most of the staff were friendly but some were quite rude. The fees for the unit were absorbient and excessive. The unit should be advertised at the actual rate.

rikki hill  |  Expérience générale 
Évaluation :
1

I was told my unit was climate controlled and it was not I would not have gotten it if it was not. Also the entirety of my stay there were spiders and other bugs thats remained in the area. It was never maintained or checked even after I spoke with a staff member.

Latoria Lane  |  Expérience générale 
Évaluation :
3

Online app worked great and was very clear. In person check in was a little confusing. Facility (at least the unit that was available) was too difficult for us to access with heavy furniture. We appreciate the offer of a free month but ultimately had to cancel after checking in due to not meeting our needs.

MINDY DRONGOWSKI  |  Expérience générale 
Évaluation :
2

I was given a free month rental and I found a better long term price across the street. However, this isn't the reason I didn't use your facility. I would have taken the free month if the place was setup for storage. I don't want to ask someone to move a truck every time I go there. Your facility is mostly used to receive rental returns and I didn't want to compete with that traffic while my things are in storage.

Patrick Carrick  |  Expérience générale 
Évaluation :
5

I want to thank Mr. Leroy for helping us feel secure. We had to left the state and he make us feel safe, knowing are items were protected.

Patricia Lee  |  Expérience générale 
Évaluation :
5

Excellent customer service from pulling up all the way to gettingy storage unit rented.

Mary Morrow  |  Premières impressions 
Évaluation :
5

Leroy and his crew are likely the best group i've ever dealt with. Leroy Harris is a professional GM and one of my favorite people in West Nashville.

clay wood  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff-- ALL OF THEM!

Tawanda Cunningham  |  Expérience générale 
Évaluation :
5

The guy that helped me (Possibly Leroy) was there alone and had a lot of customers. He was back and forth and scrambling to help everyone. He maintained a good attitude and was extremely helpful. I was significantly impressed. He is the type of guy I would have tried to hire away from you if I needed someone. Do what you can to keep him.

Robert Rice  |  Premières impressions 
Évaluation :
5

My Experience with Hollywood Plaza was great. 👍🏽The only problem I had was when I dropped off my truck in Lynchburg Virginia my truck was on a quarter of a tank was supposed to bring it back on a half of a tank and they changed me $32 Dollars for the gas witch was wrong of them when gas is only $1,49 a gallon here in Lynchburg Virginia,so with that being said I was not pleased.

reggie bullock  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasheena Pedersen  |  Expérience générale 
Évaluation :
5

To be honest, the first round of help was rough, but I want to extend grace due to the awkwardness of Covid-19 and some other circumstances. The lady who finally helped us--and I don't know her name but it started with a J? --well she was GREAT. I want to make sure to pass on kudos where they're due. I"m sorry I don't know her name but I think she was the only woman on staff when we were there, Friday 5/15 at 5pm. I appreciate her help a LOT. It had been a very long, emotionally and physically exhausting day and I appreciated her kindness. Thanks

Margaret Bond  |  Premières impressions 
Évaluation :
5

The experience at this Uhual facility was wonderful the staff was always friendly and willing to help when ever they could.

valerie counts  |  Expérience générale 
Évaluation :
5

Impeccable facility with well-trained staff and helpful associates!

CHARLENE GARRETT  |  Expérience générale 
Évaluation :
5

The place was pretty busy when we checked in to get our key and see the storage unit. The owners went out of their way to make sure we were taken care of even though they were really busy. It was evident they care. The unit and the whole storage area was very clean plus they had plenty of different things to make use of when transferring items out of our truck to the unit.

Archie Booker  |  Expérience générale 
Évaluation :
5

This is the third year I'm using this facility, while my daughter is attending Vanderbilt University and I always received great and friendly service.

Nyima Kantorek  |  Premières impressions 
Évaluation :
5

You would not believe it, but neither would I - but we have had this storage for the last 10 years! Granted, we spent a lot in total for a relatively small space. But I will tell you about my experience here. 10 years ago I did research on self-storage facilities in Nashville. Even though this one is relatively far for us, I decided to go with it because of its ratings. Well, 10 years later, the place still have good ratings, and the storage fracility is as clean as the day we moved in! It is well managed, very convenient. I especiallty like the electronic access cards. We can go in and out with ease. All in all, I recommend this storage. If we weren't moving away, we would continue here!

ANTHONY LOH  |  Expérience générale 
Évaluation :
5

Was VERY happy with me experience here.

Terri Robison  |  Expérience générale 
Évaluation :
2

Had problems around customer service (from Leroy - did not follow up as promised) , autopay, and billing.

Eric Curtis  |  Expérience générale 
Évaluation :
5

LeRoy can always make your move and storage needs work

Kimberly Rose  |  Expérience générale 
Évaluation :
5

Good experience overall with Uhaul. They were very friendly and helpful.

Syed Rahman  |  Expérience générale 
Évaluation :
5

Great experience. Thanks to LeRoy and team! Our #1 choice for rental and storage.

Edward Brown  |  Expérience générale 
Évaluation :
2

Parking lot issues had the lot over crowded. Made manuvering tough and dangerous. Uhaul should have identified an off-site storage place for equipment not immediately in use.

Eric Curtis  |  Premières impressions 
Évaluation :
5

Incredibly friendly and competent staff that had me on my way in no time.

Brady Watson  |  Expérience générale 
Évaluation :
5

Great service!

Rita Thacker  |  Premières impressions 
Évaluation :
5

Very helpful, courteous staff.

Philip Buma  |  Expérience générale 
Évaluation :
5

The experience was great. Thank you for your service.

tyrone anderson  |  Premières impressions 
Évaluation :
5

Very friendly , helpful staff.

Philip Buma  |  Premières impressions 
Évaluation :
5

Very well run operation.

mark shepard  |  Expérience générale 
Évaluation :
3

Would be nice if they responded to their own emails about a problem.

Randy Fingeroot  |  Expérience générale 
Évaluation :
5

Absolutely five star! Unloaded truck and was given hydration! Something most of us forget in the confusion of moving! Much appreciated.

Patricia Henry  |  Premières impressions 
Évaluation :
5

Leroy was excellent! So glad I chose this storage facility.

bryant best  |  Expérience générale 
Évaluation :
5

Staff very helpful!

russel johnson  |  Expérience générale 
Évaluation :
1

The code didn’t work (it said “area closed”) so I had to stay up late driving all my stuff to my girlfriends house instead.

Michael Stanton  |  Premières impressions 
Évaluation :
5

For all of my U-haul needs, from storage to trucks & trailers, this crew has always taken great care of me. The manager in particular (Leroy) has always gone above and beyond with his professionalism!

TERRY BISSETTE  |  Expérience générale 
Évaluation :
5

"Chris" especially was helpful on a number of occasions - personality and efficiency were a great plus for me. Others were helpful when it was obvious I needed help loading an oversize box.

kathryn mick  |  Expérience générale 
Évaluation :
5

Leroy was great! Very helpful and professional. Five stars!!!

bryant best  |  Premières impressions 
Évaluation :
5

Great service!

Carroll Hill  |  Premières impressions 
Évaluation :
5

Your safe was very helpful and made my experience painless and easy.

eric koke  |  Expérience générale 
Évaluation :
4

Leroy and his staff were always very polite and efficient. Since access to the storage units was with a swipe card, it would have been nice to have had 24/7 access.

JOHN MADDOX  |  Expérience générale 
Évaluation :
5

Leroy and his crew are committed to excellent customer service. I am a regular customer and every time I am there they let me know that they appreciate my business. Keep up the great work!

N Jerre Richards  |  Premières impressions 
Évaluation :
5

Leroy was awesome and so accommodating. Very efficient. The facility was very clean and we couldn't have asked for a better experience!!!

chris koziol  |  Premières impressions 
Évaluation :
5

I was always treated with respect on the phone and in person. This U-Haul location is a prime example of how to treat customers that you value. I will always recommend this location to my friends.

MAMIE STEWART  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

duane colbert  |  Expérience générale 
Évaluation :
5

Leroy is who helped me every single time I came in there, from the time I "moved in", which was exactly a year ago, until today when I "moved out"! He is a very nice and respectful man!

Nicole Ealy  |  Expérience générale 
Évaluation :
5

Merci

Tavga Namk  |  Expérience générale 
Évaluation :
5

The facility was very nice, all the employees were friendly and helpful.

Miles Sanders  |  Expérience générale 
Évaluation :
5

Incredibly helpful staff. Went above and beyond. Thank you Leroy!

Ben Jindra  |  Expérience générale 
Évaluation :
4

Friendly and professional.

Robert Dickey  |  Réservation 
Évaluation :
5

The owner Leroy and his staff were amazing and helpful. They went above and beyond my expectations.

catherine schlensker  |  Expérience générale 
Évaluation :
5

Leroy and his team at the Hillwood U-haul location have helped me through multiple in town moves over the years. They are the best. Professional and organized I cannot recommend them higher.

Vicki Cavener  |  Réservation 
Évaluation :
5

The owner Leroy is exceptional

lisa Rovinsky  |  Réservation 
Évaluation :
2

Was not happy in yhe increase of rates

Marquita Robinson  |  Expérience générale 
Évaluation :
5

Leroy was especially helpful and had great customer service. He deserves a raise.

Alida Pinson  |  Expérience générale 
Évaluation :
5

Yes To whom it may concern this management and staff was very nice, and always willing to help the customer. The facilities were always clean and appropriate and I would certainly recommend them.

KATIE CARTER  |  Expérience générale 
Évaluation :
5

Leroy at Hillwood Plaza is amazing! He took care of every detail and was always available.

charles SIKES  |  Expérience générale 
Évaluation :
4

Staff was very nice and helpful

nana OGDEN  |  Expérience générale 
Évaluation :
4

Nice people.

Shane Stephens  |  Expérience générale 
Évaluation :
5

Thank you Leroy Harris...

Shantae Stone  |  Expérience générale 
Évaluation :
5

The only problem I had was the lines was always long and only one ore two people waiting on customers. Everything else was great...

MARTHA WINCHESTER  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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