Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The mileage charges was over the miles I went. And than I was charged for gas, when I was already over charged for mileage
Ronald Pettermon
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack Miller
Évaluation :
4
Le client n'a pas laissé de commentaire.
Rhonda Robinson
|
Premières impressions
Évaluation :
5
Brett was kind and very professional, outstanding customer service, defenetly will be recommending this location.
Carlos Rosales
Évaluation :
4
I was overcharged for the UHaul that I rented on the 18thMar and today. I looked on my credit card and there's another charge for $2.09. I'm not understanding these overcharge payments. Or additional payment Brent at the Vbi store is wonderful. But I don't know what's going on internally with the payment system. But I need all my money returned back to me.
Natalie Panko
Évaluation :
5
Friendly staff and plenty of options
Harry Flori
Évaluation :
5
They was very professional and prompt with it too very courteous I like that
Kim Mack
Évaluation :
5
Le client n'a pas laissé de commentaire.
tina young
Évaluation :
4
Le client n'a pas laissé de commentaire.
DANYON DAMPERS
Évaluation :
5
The vehicle we rented had some damage that was not noted by the dealer during check-in. A previous rental had a tail light go out.
Stephanie Drzemala
Évaluation :
5
Le client n'a pas laissé de commentaire.
Olivia Dotson
Évaluation :
5
I will rent again
Jose Martinez Nunez
Évaluation :
5
I love the YBOR location especially the black gentleman who customer Service is absolutely amazing I thought he was the manager. He needs a 5 dollar raise Today
Tyiesha Bryant
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas Capezza
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rashaw Leggs
Évaluation :
1
Many issues. The online reservations I made did nothing because the system didn't work when I was checking in when I got there. Had to wait in line and redo all initial rental procedure. While I was waiting a customer and the staff were having a major argument in front of all the customers. Then I was finally given a key after I had to resign and redo payment info. Now I'm 45 minutes late. I'm given a key and not told where vehicle is other than other there. Well it was not over there. It was in a completely different area. I moved the van away from other and went to open back tail gate. The tail gate didn't open. I called other employee and ask if he could help me. He was about 30 yards away and said he would not walk to me I must bring the van to him. I guess I then got in the van frustrated and drove to him INSTEAD OF HIM WALKING A SHORT DISTANCE TO ME. He then ask what I did to back tail gate and I looked at him with a confused face and said WHAT DO YOU MEAN I JUST GOT TO THE VAN. he gave me weird expression and said to go get another van. I went into office and the same employee who was outside got behind counter and didn't help me just started helping the next customer in line. Absolutely Unacceptable. I waited another 30mins for them to complete their next customer before finishing me. They even went to say next to someone else and I said guys. I need to go I need a van I paid for. And they laughed and just handed me a key and said it's out there. A hr and a half later. Unbelievable. Plus I can't find my original reservation price but the numbers completely changed and I believe I was charged a lot more. I was not able to make my first appointment with the van and that was the original reason I rented it. So the money and the time were a virtual waste. I should have just not rented the van after the issues.
Graham Marshall
Évaluation :
4
Awful customer service, wrong u-haul was offered onsite so I had to reschedule for the next day. When I returned the van the next day, I was overcharged for the fuel consumption because the rep got the mileage wrong. Told me this couldn't be resolved until the manager was in office 3-4 days later.
James Remp
Évaluation :
5
A/C in the vehicle didn't work
Rajasekar Subbiah
Évaluation :
5
This location amd the people who work here are great. The app and website are NOT. Mistake was made by software and nobody a5 customer service could or would help me. I was hung up on 2x
Todd Ollendorff
Évaluation :
4
Le client n'a pas laissé de commentaire.
Florencia Pascual
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas Dishman
Évaluation :
2
The truck had an empty tank. It was only 19miles until empty. This meant having to add gas on the drive to the pick up location making it very difficult to estimate fuel cost. I received a credit but this is all very confusing as a customer.
Matthew Tatham
Évaluation :
5
They are the best! Helped me through a lot of challenges.
Anthony Krol
Évaluation :
5
She went beyond to help rwturn my rental from a different location.
Paul Dorsey
Évaluation :
5
Le client n'a pas laissé de commentaire.
christina denson
Évaluation :
5
Le client n'a pas laissé de commentaire.
megan bracken
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tinisha Dudley
Évaluation :
5
Moving is already a challenge, and so is renting a U-Haul for the first time. However, I can say that it was the best renting experience I've had because of Brent McNeil. He is the nicest person ever. Brent was super friendly, efficient, and thorough. He went above and beyond in every aspect! Brent made the renting process very smooth, and communication throughout the whole process was seamless. The truck was on time and clean. Brent made sure the truck and utility dolly were in perfect condition. He is always happy to answer any questions and truly values and cares about the happiness of his customers. I'm giving five stars on this review and would recommend this location because Brent earned it with his skills and capacity. So, if you want the best customer service experience, visit this location and ask for Brent McNeil!
Carlos Thomae
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADRYONA RUGGERIO
Évaluation :
5
Le client n'a pas laissé de commentaire.
Florencia Pascual
Évaluation :
5
Excellent service à la clientèle
Patrick Talley
Évaluation :
5
Le client n'a pas laissé de commentaire.
Veronica Ortega
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherica Franklin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Walters
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAHAIRA RODRIGUEZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Masiello
Évaluation :
5
Rien
Jasmia Conley
Évaluation :
3
Le client n'a pas laissé de commentaire.
Liderrius Moore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Felix Wood
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arnell Biglete
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christina whitten
Évaluation :
1
Le client n'a pas laissé de commentaire.
April Green
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald Hout
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kent Davis
Évaluation :
5
Le client n'a pas laissé de commentaire.
GABRIEL OSORIO
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAVIER SALAZAR
Évaluation :
3
I was disappointed because I frequently rent from UHaul and the truck windshield was so dirty I had glare while driving, was dirty inside. Had a broken lower mirror! Not at all a presentable truck.
diana SALAS
Évaluation :
5
Noma helped me with the truck rental. She was pleasant, professional, and friendly. She went above and beyond by helping me attach my car to the trailer. She ensured all connections, cables, chains, tire holds, etc. were all correct. The truck was clean and drove well. I would definitely rent again from this location. Thanks again, Norma!!!
Joseph Soldner
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Walker
Évaluation :
5
Excellent customer service
Gwedolyn crumbly
Évaluation :
5
Its my second time renting a truck for our staging business from this place and always have a great experience,
Jose Torres
Évaluation :
4
Friendly and helpful staff…..good experience overall
David Sutherland
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony Humphries
Évaluation :
5
Staff was welcoming
Henry Mensah
Évaluation :
5
quick and easy
michael nusbaum
Évaluation :
5
Nothing. Staff is GREAT.
Todd Ollendorff
Évaluation :
1
The pickup location in Tampa sent me out with a flat and destroyed rear tire. Potentially an extremely dangerous situation and time.consuming to get it repaired. If they'd have done the safety check it would have been obvious as the damage was clearly visible. I will be checking the tires from now on, you can count on that.
Jeff Johnson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian Carpenter
Évaluation :
1
The staff are great. But requiring me to use the trailer as a two-way rental instead of a one-way rental added 6,5 hours of driving to a 3 hour job.
Robert Keys
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL PERRY
Évaluation :
5
Le client n'a pas laissé de commentaire.
Isac Dacunha
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark sestilio
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jordan richard
Évaluation :
1
Great customer service!!! ☺️
Erica McCuller
|
Expérience générale
Évaluation :
5
Checkout and Check in were efficient as could be. Very good staff.
Christopher Jenkins
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Troise
Évaluation :
4
Manager went above and beyond to help me get situated. We were making a big move and needed another truck… and it was getting late. Thank goodness they were open! And he hooked me up with a newer one:) thanks
Brittney Ruedlinger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joe ann Baker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexis Villafane
Évaluation :
5
Le client n'a pas laissé de commentaire.
Troy Manthey
Évaluation :
5
Overall very good experience picking up the truck
jorge carrillo
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDREA TURNBULL
|
Expérience générale
Évaluation :
4
My only complaint was whenever I got the keys and found the truck in the parking lot, it had a check engine light on.
Ashley Gilmartin
Évaluation :
5
Staff was very accommodating and pleasant
Todd Carroll
Évaluation :
5
The guys were very friendly and helpful
Colleen Cowhy
Évaluation :
4
Le client n'a pas laissé de commentaire.
Benettye Griffin
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tony Lutzi
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHAWNTA DAVIS
Évaluation :
5
A manager was very professional and very helpful I really appreciate his help made my day easier!
Erica McCuller
Évaluation :
5
The chains were not attached to my car or blocks added to raise my front end when hooked up and I have damage to my front bumper when removing my car from transport. The drop off location said it was hooked up wrong by the pick up location. Please have a supervisor contact me.
JOHN RADTKE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michell Baez
Évaluation :
4
Le client n'a pas laissé de commentaire.
GINA SGAMBATO
Évaluation :
2
Have better and more helpful employees
Rene Escobar Jr
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Peters
Évaluation :
5
Le client n'a pas laissé de commentaire.
Natalia Otero
Évaluation :
1
Le client n'a pas laissé de commentaire.
Raymond Dalton
Évaluation :
5
Le client n'a pas laissé de commentaire.
MYRON DICKINSON
Évaluation :
1
Even after refusing, you mandated me to put an EMERGENCY contact down (accidents, injury). So I reluctantly put my sister down... then at some point after the check in UHAUL sends her a TEXT MESSAGE saying I had put her down as my contact and that a representative would be calling her shortly!! I rented this U-HAUL to secretly pick up her Christmas present!! Way to ruin a Christmas surprise jerks!!! I will never use U-Haul again.
derek ammon
Évaluation :
5
Excellent customer service
Michael Shepardson
Évaluation :
4
Young lady was very helpful and assisted me with the equipment needed.
FLORENTINO RODRIGUEZ
Évaluation :
5
Stay in business
LUZ DAZA DE CRUZ
Évaluation :
5
Stay in business.
LUZ DAZA DE CRUZ
Évaluation :
3
Back tires bald need replaced
Taylor Wells
Évaluation :
5
The guys who checked me out and in were outstanding. When I went into the office to sign the paperwork, the lady I worked with was outstanding. Everyone knew what they were doing and were enthusiastic about helping me. In a world where I often complain that customer service is dead, this was a huge exception to that rule. Merci.
FRED WHITE
Évaluation :
2
The manager was wonderful, however the whole point of making an online reservation including materials needed to move and then the materials NOT being available at the location is ridiculous. I reserved a dolly and a furniture dolly, when I arrived at the location I was told that they didn't have any available but I could purchase one($70). What is the point of reserving it online if they do not have it available in the store. Being told "well people don't bring them back" was not acceptable answer. I was relying on these items to move heavy furniture. Luckily someone returned a dolly as we were about to leave. Again, the manager was great(he called other stores looking but they also were out of them). I don't know how a billion dollar MOVING/STORAGE company does not supply stores with enough moving equipment that most people would deem necessary to move their actual stuff into the truck rental.
Emily Klein
Évaluation :
5
Very convenient and great idea to convert that building into a storage facility.
Anthony Wiley
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose Torres
Évaluation :
5
Nothing everything was perfect
ROSA CRUZ
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anita Banks
Évaluation :
2
Le client n'a pas laissé de commentaire.
Richard Harrylal
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Law
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd Ollendorff
Évaluation :
3
Le client n'a pas laissé de commentaire.
roberto Martinez
Évaluation :
5
Thanks to the staff at Ybor City U-Haul site for their kind assistance. Edgar :)
Edgar Santiago
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fredrick Hartless
Évaluation :
4
Rafters/wood ceiling needs mildew/mold treatment. Piping looks aged but not leaking yet.
David Roach
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaylon Simmons
|
Expérience générale
Évaluation :
1
I was charged for gad and mileage that i did NOT use. Insane
bobqueilla felton
Évaluation :
5
Your staff was amazing and very professional. Brent was also very helpful polite and friendly when I turned in my truck. Thank you guys for your hard work :-)
David Hernandez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dexter Peacock
Évaluation :
5
Le client n'a pas laissé de commentaire.
John A Mcdonald
Évaluation :
1
The staff members were always incredibly rude no matter who I spoke to. My card never worked to get into the building and my code had to change constantly which was frustrating. The elevators were often under maintenance and roaches in my unit. The monthly rate went up to a price that was unaffordable for a small unit and much higher than other storage facilities. Just overall very disappointed with my time here.
Dana Tate
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Nechelle knott
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joceline Rosario
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beverly Odams
|
Premières impressions
Évaluation :
2
The stuff was very nice and helpful but my things that were in storage were RUINED. Water damage and gross substances (I'm not sure if rats got in there or what). Really gross and my stuff was in there for only about 6 months.
LAUREN HAIRE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
YVETTE PAVONE
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
tiffany voisin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela Fair
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn Courtney
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHANE ROCHESTER
|
Expérience générale
Évaluation :
5
Amazing
BRIONE BURROWS
|
Premières impressions
Évaluation :
1
Was advised I had access to 11, not true I could only enter via another floor that is available until 7. Staff never stated such list a whole day on delays. Elevator broken and needed it. Very unhappy will not recommend
Alexander De Castro
|
Online Move In
Évaluation :
5
The gentlemen who helped check me in for both my unit and truck was above and beyond helpful.
Gavin Amicucci
|
Online Move In
Évaluation :
2
There was a African American young woman who was very rude to me
zachary shindelman
|
Expérience générale
Évaluation :
5
Merci
Kimberly Simmons
|
Premières impressions
Évaluation :
5
Very well run. Staff was professional and helpful.
Randy Croy
|
Expérience générale
Évaluation :
5
I came on Friday so my unit was ready when my movers come on Monday (7/31). It took awhile for them to find my reservation since I booked through corporate Uhaul it was not in their system. They were friendly and helpful the whole time. Since I was there over an hour they graciously gave me my first month free! I wish there was a light in the unit. It is dark. There was also a rodent box in the unit. It makes me worried but what can I do now? I am just hopeful it is not needed and my furniture etc will be safe from pests. This is my first storage experience - so far it has been great!
Mary Murphy
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYNETTE SAPP
|
Expérience générale
Évaluation :
5
Great accommodating staff.
Randy Croy
|
Premières impressions
Évaluation :
1
my unit was infested with cockroaches. I have pictures of feces, urine and dead cockroaches all over my stuff it took two weeks of exterminators, cleaning, and disposing of a lot of my things. is there someone to contact to open a claim? this was the worst experience I've ever had. I've never seen anything like this, I found at least 20 dead ones, 10 live ones, and everything I owned had poop and pee on it. How can you allow people to use your facility? there is no way this only happened to me and that you had no knowledge your storage units have this problem. I know its an old building but come on!
Erin Stancick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
solannette valles
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID BOST
|
Expérience générale
Évaluation :
4
Need more ♿️ access
Harvelyn Glymph
|
Premières impressions
Évaluation :
5
The temperature inside the warehouse was very well-maintained. I kept my items in there for two years and didn't suffer any damage. It was very well maintained, and the lighting was great.
RICHARD MERCADO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Emily Santos
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Julie Frick
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rogelio Ramos
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHELSEA LUGO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shaquanda Blaylock
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dione lewis
|
Expérience générale
Évaluation :
3
The building needs to be updated. The brick walls are crumbling in the storage units.
Denis Ramsay
|
Expérience générale
Évaluation :
4
The folks in Ybor, we're awesome. Super helpful. Thank you. Harry Rodriguez
harold rodriguez
|
Premières impressions
Évaluation :
5
Ryan helped me with my rental and my storage. He was soo nice and explained everything very well and showed me where my storage was at how to get in and just very polite, honest and made my experience that best I ever had at a Uhal .
PAUL DIAZ
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
willie Pearson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Malcenia Freeman
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
George Sharpe
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dave Thompson
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jack Faulkner
|
Expérience générale
Évaluation :
1
Norberto was rude. Norma was not helpful or even worst no responsive .
elsa negron
|
Expérience générale
Évaluation :
1
Norberto was really rude and dmrefused to help me. Called the manager and she never answer the phone.
elsa negron
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dameka Williams
|
Expérience générale
Évaluation :
2
Elevator malfunctioning while moving in. Some of my items were locked inside the elevator and I couldn't access them. When elevator started working my belongings were moved to a floor where I didn't have access. Some of my items went missing and when I talked associates there. They only told me to contact the claims department without attempting to look into the issue .
Jeffson dorvil
|
Expérience générale
Évaluation :
3
La mayoria de mis pertenencias estaban con cucarachas u moho. Hay mucha humedad. El personal es excelente pero deben poner mas atencion a los compartimientos de almacenaje.
Raisa Aquino
|
Expérience générale
Évaluation :
5
El staff muy amable y profesional, mi unica recomendacion es si pudieran agrandar el espacio del elevador del deck ya que es muy pequeño, apenas tienes espacio para poder mover un sofa de tamaño regular. Todo lo das muy bueno
Jose Lopez
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
OTIS SINGFIELD
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Leon Conner
|
Premières impressions
Évaluation :
5
Great service!!!
Jose Lopez
|
Premières impressions
Évaluation :
5
Thanx! A Bunch! U- HAUL FAMILY👍MS.DEBRA EPPS🤗
Debra Epps
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOHNNY GOMES
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jaylon Simmons
|
Premières impressions
Évaluation :
5
Direct, personal, and detailed in access to storage unit.
Noel Johnson
|
Premières impressions
Évaluation :
5
Aucun
Debra Epps
|
Premières impressions
Évaluation :
5
Polite staff
Kristen Benton
|
Expérience générale
Évaluation :
5
We just moved our things in the storage. Our lock was stuck but a worker went above and beyond to cut the lock.
Ajalan Carter
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Duy Le
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
anthony skolarus
|
Expérience générale
Évaluation :
5
The above average is due to staff going above and beyond to make sure we found a perfect storage unit even though they didn't have any available. The sizes are confusing on the website. I booked a unit for 2 rooms. I got there to find out that it was the size of a bathroom. Not sure wht 2 rooms are that size but okay. I was refunded my full amount without issues. The building is ridiculously old as well and we got stuck in the elevator and the intercom to call for help wasn't working.
Jacqueline Forman
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garnet Sanderson
|
Premières impressions
Évaluation :
5
Very professional and kind
valeria bynum
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara Owens
|
Online Move In
Évaluation :
3
Kevin is awesome-the definition of a great property manager. Building is tired-lots of termite droppings from active swarming and plenty of dead palmetto bugs when I moved out were hiding in and around my stuff-and they didn't ride in on my stuff-this property needs better pest control, but it is Florida after all. The elevator was finally repaired after what seemed like 2+ years of issues. Uhaul always pulled my money out on time.
Joshua Pillock
|
Expérience générale
Évaluation :
5
Kevin provided excellent customer service. He was thorough on explaining the process and also walked me through it once so I was confident on the process. Expedited service and location of unit was very convenient and the perfect size. Thank you for a great experience
CHRISTY EVANS
|
Premières impressions
Évaluation :
5
I love this U-Haul storage facility in Ybor City the staff is so wonderful and very nice I’ve been a long time customer
Paul Diaz
|
Expérience générale
Évaluation :
3
When we picked up our stored items everything was covered in rat poop and urine.
Jennifer Clark
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rodel Sioson
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
bruce saunders
|
Expérience générale
Évaluation :
5
Betty did amazing she helped me and my family make the best decision for us by giving us all the information we need to know! She's a dedicated employee
ANDRE HODGE
|
Premières impressions
Évaluation :
5
Management was very helpful and friendly. I would totally recommend Uhaul to anyone!
MARIA FERNANDEZ
|
Expérience générale
Évaluation :
3
The only reason why I gave the rating I gave is when I moved out 11/20/21 I saw a pair of work boots chewed on some boxes chewed on ( saw that when I got some time to look at it) but when I was done moving out the storage and cleaning it I saw rat droppings some dead roaches. And I know its rate because moving in the storage I had to tell one of the employees that a dolly had rat droppings on it. But I already paid for my storage. I didn't complain (I should have because I paid for the insurance) but I didn't have time to i was moving between shifts at work.
DENISIA JOHNSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS TOWERS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
bonnie schlag
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
rashad watts
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISRAEL COFRESI
|
Expérience générale
Évaluation :
5
Over the 8 months I dealt with Carlos the most. He was great: knowledgeable, professional & friendly. All staff were helpful. Very glad I chose this facility. Thanks for safekeeping my items.
gail holly
|
Expérience générale
Évaluation :
5
Everything was perfect and they very nice when I come in to make payment on storage..I’ll give 5start to this Uhaul
SARAH ANN WILLIAMS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AEISHA ESANNASON
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Annie Johnson
|
Expérience générale
Évaluation :
5
Friendly staff and excellent customer service. Would definitely recommend. Thanks!!
MARIA FERNANDEZ
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALBERTO ROMAN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nabil Ladid
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISRAEL COFRESI
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maurice Sanders
|
Expérience générale
Évaluation :
5
I really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It's like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.
Siara Outland
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nabil Ladid
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Don Grillo
|
Expérience générale
Évaluation :
4
Upon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn't mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn't show me where my unit was but he told me to come back if I couldn't find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that's what made my visit above average!
Stephanie Byrd
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine Boswell
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chassey Graham
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
mike hvizdos
|
Expérience générale
Évaluation :
5
The staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.
ALBERTO ROMAN
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Amanda Benson
|
Expérience générale
Évaluation :
3
Was hard for us in our 60's to access the 3rd floor. Could not get access to 1st floor elevator. Had to use stairs. NOT GOOD!
Terrylynn muniz
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD AKERLEY
|
Premières impressions
Évaluation :
4
They went above and beyond to help. They were all available helpful friendly and understand life happens. I will definitely recommend this place. The only 1 bad thing that is not their fault..phone system sucks customer service outside of the store sucks. But like I said staff at the store ROCKS
alexis hernandez
|
Expérience générale
Évaluation :
4
Seemed to always be busy. Had to wait, other than that, I'm pleased
JOAN CAMPBELL
|
Premières impressions
Évaluation :
4
Because the building has been in place so long there were rotten dropping and one dead rotten inside my storage unit. Not the fault of the staff at all. Overall would it again.
CEDRIC FLUKER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer Wood
|
Premières impressions
Évaluation :
5
Helpful and polite.
Alberto Roman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISIA JOHNSON
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Chris Emery
|
Expérience générale
Évaluation :
5
Yes everything was fine, staff was friendly and very professional.Thanks
WANDA watson
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
mike hvizdos
|
Premières impressions
Évaluation :
5
Carlos couldn't have been nicer and more helpful. The issue is your outdated facility, the elevator broke down as we were starting, turning a one hour unload into a 3,5 hour job that cost over $350.00. After a delightful experience picking up the truck and a very nice driving experience to Florida, the unloading spoiled the entire experience.
michael loprino
|
Premières impressions
Évaluation :
5
Kevin the general manager gave me top notch customer service.
TATIANA NASCIMIENTO
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Barber
|
Online Move In
Évaluation :
5
Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great service
DAVID GOLLINS
|
Expérience générale
Évaluation :
5
Staff was extremely helpful
WILLIE WILLIAMS
|
Expérience générale
Évaluation :
5
However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.
CLYDE ASKREN
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latisha Wilson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLYDE ASKREN
|
Premières impressions
Évaluation :
5
Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.
JANET STURM
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mildred reyes
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEN CONLEY
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
keaira crum
|
Expérience générale
Évaluation :
5
Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.
gail holly
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Latisha Wilson
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
Maria Arellano
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beverly Herron
|
Expérience générale
Évaluation :
4
Got a wonderful manager Kevin (staff not friendly).
DEON MILLER
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Adelina Mendez
|
Expérience générale
Évaluation :
3
No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.
Helio Costa
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TORIANO EVANS
|
Premières impressions
Évaluation :
4
Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.
Helio Costa
|
Premières impressions
Évaluation :
3
My swipe card only worked one time. Pice of unit was too high for size.
Kathleen Cook
|
Expérience générale
Évaluation :
5
Chris and Kevin always take care of me!!
Gladys Highers
|
Premières impressions
Évaluation :
5
Everyone was so friendly and helpful.
KATRINA TURNER
|
Premières impressions
Évaluation :
5
Chris was great
curtis farris
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
mark delaparte
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROL JOHNSON
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alicia Jacobs
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JIM DEVONE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul Moore
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brian Miller
|
Expérience générale
Évaluation :
5
Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.
Alicia Jacobs
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
gina wilson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Giovanni Soto
|
Expérience générale
Évaluation :
5
Awesome service. Very helpful and professional
Thomas Fortner
|
Expérience générale
Évaluation :
5
Great team of employees at the Ybor location. Promote them dudes ... Oui
isaac ruffin
|
Expérience générale
Évaluation :
4
Kevin and crew are awesome!
Tami Bryant
|
Expérience générale
Évaluation :
5
Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.
justin arsov
|
Expérience générale
Évaluation :
5
I was very satisfied with my storage rental. I would divinely recommend U-Haul
Kimberly Gould
|
Expérience générale
Évaluation :
5
Very clean. Excellent service
Kimberly Gould
|
Premières impressions
Évaluation :
1
They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.
lovette ashwood
|
Expérience générale
Évaluation :
5
Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.
Brian Berg
|
Expérience générale
Évaluation :
4
Na
Valerie Francis
|
Expérience générale
Évaluation :
5
Good service
Larry Huddleston
|
Expérience générale
Évaluation :
5
Thank you Marvin for looking out for me. You made my day so much easier to deal with. And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME. Lisa
LISA MARTIN
|
Expérience générale
Évaluation :
5
Thank you to manager
Mary Putman
|
Expérience générale
Évaluation :
5
Very friendly staff
andrea draize
|
Premières impressions
Évaluation :
5
Everybody has been very helpful. Thank you
Ellena mitova
|
Premières impressions
Évaluation :
5
Everyone that I’ve dealt with at this location has been more than helpful to me and my family.
JOSH MARKLE
|
Expérience générale
Évaluation :
5
Merci
Chris Bryant
|
Expérience générale
Évaluation :
5
Kevin and his employees are great! I've been frequenting this uhaul location for almost 10 years now and I can honestly say that I've ever had a single bad experience.
BRETT MARTIN DAX
|
Premières impressions
Évaluation :
4
Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.
david mcdowell
|
Expérience générale
Évaluation :
4
i had a problem and uhaul worked it out. Thanks alot
Khalilah hill
|
Expérience générale
Évaluation :
5
Kevin And Marvin have to be the best people I've ever known when it comes to customer service. If I were over them I'd give those guys a raise!! They definitely deserve one!
Alexis El Amin
|
Expérience générale
Évaluation :
5
He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employee
david mcdowell
|
Premières impressions
Évaluation :
5
Just wonderful from start to finish!!!
Carol Green
|
Premières impressions
Évaluation :
5
Easy and painless process!
Jessica Barr
|
Expérience générale
Évaluation :
5
Marvin was excellent
Mike Fry
|
Expérience générale
Évaluation :
2
Rude and unprofessional Manager.
Belinda-michelle spahn
|
Expérience générale
Évaluation :
5
Very good service I would highly recommend U-Haul
johnny matthewss
|
Expérience générale
Évaluation :
3
The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.
Latoyra Adkins
|
Expérience générale
Évaluation :
5
Great service from the guys at the facility!
MICHAEL VANDERGRIFF
|
Expérience générale
Évaluation :
5
Great crew!!! They work good with the public.
GEORGE MARTIN
|
Expérience générale
Évaluation :
4
Thank you for everything
Michael Fox
|
Expérience générale
Évaluation :
5
Excellent service
MONTENEZ REINHARDT
|
Expérience générale
Évaluation :
5
This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.
shalom foster
|
Réservation
Évaluation :
5
Excellent customer service
Luz Torres
|
Réservation
Évaluation :
5
The U Haul experience was the easiest part of the entire move
PAM DELVALLE
|
Réservation
Évaluation :
3
Staff was mad cause he had to unlock the elevator
Denese Jones
|
Expérience générale
Évaluation :
5
Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.
YASHICA SHULER
|
Expérience générale
Évaluation :
5
Very friendly and knowledgeable!
marcus stewart
|
Réservation
Évaluation :
5
They were super nice and helpful. Very professional.
Ryan Arnold
|
Réservation
Évaluation :
5
Good place
JOHN COIL
|
Expérience générale
Évaluation :
4
Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!
BEVERLY BODINE
|
Réservation
Évaluation :
5
I've now worked with Chris on three moves. Each and every time he's been great to work with, has made recommendations that have made our moves run much more smoothly, and he's helped us save money.
Edward Thomas
|
Réservation
Évaluation :
5
Merci
nathan williams
|
Expérience générale
Évaluation :
4
Very helpful and friendly staff.
Caroline Marler
|
Expérience générale
Évaluation :
2
Need more staff!! And to be open more hours
ANDREW LARSEN
|
Expérience générale
Évaluation :
5
Great location & helpful staff.
Michael Deprey
|
Expérience générale
Évaluation :
1
I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothes
jerome boyd
|
Expérience générale
Évaluation :
4
The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the end
Heather Rock
|
Expérience générale
Évaluation :
5
You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.
Yvonne Tyno
|
Expérience générale
Évaluation :
5
Everyone is always friendly. The place is secure.
Jorlynell Santiago
|
Expérience générale
Évaluation :
5
The manager Kevin was the best !!
MARGARET BALL
|
Expérience générale
Évaluation :
5
Excellent service, no complaints.
Ryne Haley
|
Expérience générale
Évaluation :
2
pay for storage go in side and it a 4by 4 wall in the middle of it and it state it a 24/7 access to the storage which is a lie you have to wait 3 months pay $5 for it, and I was going to be charged
pamela porter
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.