Le client n'a pas laissé de commentaire.
Luis SCustomer Reviews for U-Haul Moving & Storage Of Hunters Creek
(Where the 417 crosses Hwy 441 OBT, Across from Super Target in Hunter's Creek)
Consulter la carte de l'établissement
Services dans cet établissement :
Pour nous contacter
13301 S Orange Blossom TrlOrlando, FL 32837
(Where the 417 crosses Hwy 441 OBT, Across from Super Target in Hunter's Creek)
Services dans cet établissement :
Heures d’ouverture
- Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
- Vendredi : de 7 h a.m. à 8 h p.m.
- Samedi : de 7 h a.m. à 7 h p.m.
- Dimanche : de 9 h a.m. 5 h p.m.
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 4
Need to inspect vehicles and clean them before renting them out. I've rented from here before with no issues. Got a pickup with a smashed tailgate that wouldn't open at all and should've been caught when it was brought back before. It wasn't washed either, so sides, inside the bed was obviously overlooked. They have great people and had no issue when I brought it back to the location to see if I was just missing how to open the tailgate. I guess they just need more attention to details on returns, otherwise this place is great!
DALE S- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Anthony S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Flavio S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daryl F- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert D- Évaluation :
- 5
Awesome and attentive workers. Always!
guillermo d- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Samuel R- Évaluation :
- 5
Customer service was fast and very friendly staff that are willing to make a great experience check in and out with your reservation.
Carlos F- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Janet S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael O- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Patrick I- Évaluation :
- 3
The Uhaul wasnt supplied with a ladder to help onload and offload.
desiree d- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kevin M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
robert d | Expérience générale- Évaluation :
- 3
Tried to double charge me
Jackson D- Évaluation :
- 4
Very upstanding crews.
JACQUELYN r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Glenn W- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
john k- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PAM G- Évaluation :
- 5
very good service
Henry B- Évaluation :
- 5
Excelent service
Nina R- Évaluation :
- 5
Very fast and professionals
Maximiliano C- Évaluation :
- 4
The 26' truck I rented drove horrible on the highway. It drove as though the front left tire needed balancing. It was so bad that drivers side mirror was almost useless because it shook the whole time. Also, the truck was on E when I picked it up but the paperwork said it had 1/4 of a tank. I tried calling twice after I left but wasn't able to get anyone.
Ryan Y- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
christiansen a- Évaluation :
- 5
I rented a cargo van, 2 days before, I arrived at the location, and I didn't have the van I had reserved. It remains to be seen that the values would be the same for everything with the Van, but the value was totally different. They charged me an absurd amount for everything that was done! I'm extremely uncomfortable, because I went to the place and they said the same thing, but when it came to renting, no one said it would be like that!
Ana G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephanie H- Évaluation :
- 5
Orlando Pinho, Christopher Rodriguez and Ray were all on point. I loved the pickup. I look forward to continue to do business with you
lillian r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Horace D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cristian G- Évaluation :
- 5
Exelente servicio y atencion
YHONNY R- Évaluation :
- 5
Perfect
Seung H- Évaluation :
- 5
Revise and /or lower your in town mileage rates and have more pickup trucks available for your local clientele needs. Thank you P.S your whole staff was great ! Specially Maria, Janjesus and Orlando to mention a few.
Jorge M- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
OSCAR T | Premières impressions- Évaluation :
- 5
Merci
Jose F- Évaluation :
- 1
Did not have reservation equipment available. Poor communication for drop off. Nightmare after hours customers service.
FRANK S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
VINICIO U- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jose L- Évaluation :
- 5
Ease, speed, convenient; personable, polite, and professional - All staff. I have to say the installer (I forgot his name), was so confidant; He took one look under my car and said "you can leave that in the car, I will be finish by the time you sit down." He was so close to being literally finish by the time I sat down. Your other locations in Tampa ought to have him on hand.
Earl M- Évaluation :
- 2
We purposely made a reservation a few days early so we would be sure to have a trailer for our trip to Wy. We were scheduled to pick it up on Sat 3/30/24. We said we would be in on Sat in early afternoon to pick it up, Orlando stated that would be fine. When we got there we were told there was no trailer for us and wouldn't have one until after 6pm. I stated that was not what I was told and we could not come back later to pick up the trailer. To Orlando's credit he did call his GM and get permission to give us the one they had on the lot. Sadly the trailer was disgusting it was full of dirt, broken tiles, and electric connectors. The first thing we had to do before we could load was wash the trailer out and then wash off our driveway from all the dirt. Then we checked the Ft-lb on the wheels which were loose and then checked the air in the tires and had to add air. It's a good thing my husband is a mechanic and has all the correct tools to make sure the trailer was road worthy. So no we would not recommend this U-Haul office.
Robert c- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Louis R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lawrence D- Évaluation :
- 1
At the beginning, when I made the reservation # 75069384 for a pickup truck and a 12' x 6' utility trailer with ramp, the website issued a widget in which they stated that the reservation was guaranteed. When I check in to pick up the equipment, I find that they do not have the trailer that was reserved and they suggest another closed trailer that did not have the appropriate specifications for what was required to be transported, then I was forced to take a smaller trailer and without a ramp, which caused many inconveniences. In addition to the above, the staff's attention was not very good, there was no interest in solving the inconveniences that the office caused by not respecting the reservation. It is not the first time that I have made reservations on this site, unfortunately on this occasion I am very disappointed with the attention and lack of respect for the reservations.
Wilson C- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Liz R- Évaluation :
- 5
Everything went great, we were on time, although I didnt find any information about being late with the return, I searched on the papers you gave, on the e-mail, on your website, on google search, didnt find anything, wish there were some information about it, thanks )) 30 more minutes were needed but I left everything so I can return it on time.
Iancu V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Horace D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dylan S- Évaluation :
- 3
I ordered a few items online when I booked the truck but when I arrived there were a few items missing and there were two sets of another item which I never ordered. When I arrived for drop off the young man walked up to the truck and said nothing. I mean nothing at all. I was waiting to hear next steps. Should I go inside to give the young lady the keys back or how to turn the truck in but again no greeting no acknowledgment noting was said. So I greeted him and asked what's next how do I close this out he said I'm waiting for you to give me the key. Which why would I give a stranger the keys since he never said anything. Then he said 60 dollars. So I asked if I would get a receipt he said check your email and pulled off. Last time I will visit your store for this type of need as the services are just bad.
Lisbett R- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
keylor l- Évaluation :
- 1
This rental was a nightmare. I scheduled my pick up at a location in Kissimmee. I was then notified that the location didn't have the equipment so it was changed to another location further away. The day of my pick up I got a call saying that the truck had a flat tire and my location would be changed YET AGAIN. I arrived at the new location at 10:50am for an 11:00am reservation. Due to it being busy I was seen at 11:15am. I am then told that they did not have the truck size I had reserved and they only had small ones. This is very unprofessional and inconsiderate. I was forced into reserving two trucks. The worker Anastasia was AMAZING and did truly do her best effort to accommodate me and help me with the situation however if it wasn't for that, I would not have had a truck. My entire move was delayed due to this issue.
NICOLE V- Évaluation :
- 1
What's the point of reserving a truck and dolly weeks in advance if the dolly's are not available. We stood in line for so long that they said our truck was not going to be available when we got to the front. Luckily we did get our truck but not having our utility dolly was a complete inconvenience. I would have rather paid for movers if I would have known this would happen. Not worth the price at all.
Courtney P- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maria R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaír P- Évaluation :
- 5
Their system was down when I was there and they did a great job of trying to still get customers reservations complete.
Jennifer W- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Luis g- Évaluation :
- 4
I been charged for appliance dolly and pads when I never get it.!!
Diego C- Évaluation :
- 5
All staff excellent
Bryan F- Évaluation :
- 5
The girl who rented me the van, super friendly, fast, clarified all my questions, also the one who received my van super fast
jhonny a- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KARL A- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Scott W- Évaluation :
- 5
Amazing staff especially Marquis.
LUIS C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adriano G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Caty G- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
freddy r- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
vicente a- Évaluation :
- 1
I dropped of the truck after closing. When I received the final receipt I was charged for gas. It showed I did not return to truck with the amount of fuel as when I picked up the truck....fake charges. I went to location to follow up on the error. Fortunately, the truck was still on the lot. The agent, Jay, and I went out to check the fuel, and it was exactly at the level it should have been according to the contract agreement. Either someone was trying to cheat me, or someone doesn't know how to read a gas gauge. I really would like to discuss my overall experience with someone for your problem resolution department.
alfred k- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Juan V- Évaluation :
- 3
There was many rental vehicles in the parking lot. So, he should have walked us to the rental vehicle instead of pointing to it from the office. He also should have told us where to park when returning vehicle after hours too. Plus there needs to be a clear path for customers to get their own personal car out, because the way the rentals were returned after hours almost blocked the exit.
Peter V- Évaluation :
- 5
They are super accommodating.
dominique h | Premières impressions- Évaluation :
- 5
The pick up experience at Orange Blossom Trail was exactly what I expected, and entirely satisfying. Fast, professional, organized and the staff was very courteous and professional. In contrast with the miserable return experience described below.
BRIAN M- Évaluation :
- 5
They didn’t refund me
Tyler B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARCOS P- Évaluation :
- 5
nothing all was good
eric j- Évaluation :
- 5
First car is that you gave me a/c malfunctioning, you had to hit hard button to get it started, but I got a quick switch out.
Diego E- Évaluation :
- 5
The staff member was courteous and eased my anxiety about returning g the truck to this alternate location.
Esther R- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Ahmad A | Expérience générale- Évaluation :
- 3
Van was dirty and I had to wait for the attendant to blow the dirt off. It looks to me that they are a bit relax at this location, like a don't worry vibes . I'm still go back to rent from this location I love u- haul and the convenience your company provides for the customers .
Alex L- Évaluation :
- 5
Fair price good truck
orlando s- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Edwin M- Évaluation :
- 5
Best place for rental in Orlando
Kuaimare V- Évaluation :
- 3
The unit that I rented was a vehicle that should not be on the road.
Jose F- Évaluation :
- 5
This place is wonderful you get 5 stars in my book
Mark Z- Évaluation :
- 1
When they do the paperwork for the truck they just go off what someone says instead of actually looking so I ended paying extra to make it so it was where it was supposed to be.
kerryn c- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
carlos a | Expérience générale- Évaluation :
- 1
The girl who put the trailer had acted like she didn't care about the job and was rude. The trailer ether was not properly hooked or had a malfunction that almost made me loose control several time I the highway
eduardo p- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jannina V- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Omar D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Javier B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joe l | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
IGNACIO R- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thomas G- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
micheal l- Évaluation :
- 1
Horrible customer service. Had an issue of a estimate vs final price of a hitch install. Called and spoke to Mr White ( Manager?). He asked me to send over documents to explain issue. Sent over per request. 2 weeks went by and no return call or email. Called again. Mr White said he had called me a few times but never left a message ( my records show no calls). He said that he would refund me the difference and it will take 5 days. 2 weeks went by and no refund. Reached out again via email and a week later, still no word from Mr White. Very good customer service. I'd avoid this U-Haul location. I'd give ZERO STARS but you have to leave at least one to post!
KENNETH W- Évaluation :
- 5
Para el proceso de entrega, informar como hacer el proceso
Mauricio R- Évaluation :
- 5
Everything was good
Wanda S- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
YAN L | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Fabio A- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bruce K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael K- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dean D- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Noah S- Évaluation :
- 5
Staff was the best I ever experienced at Uhaul. Great service
Jason B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bruno B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CORINA S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jose C- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Kevin B- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
reda r- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Otto P- Évaluation :
- 5
It was a bit too expensive maybe give a credit for early returns like mine which was for 3 days but I returned it the next day a little more than 24 hours
William j- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
erick r- Évaluation :
- 5
The manager explained everything in detail, was very pleasant and a very good customer approach
LESLIE B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RENATO V | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LuAnn F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mary P | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CORINA S | Premières impressions- Évaluation :
- 5
Everyone did a great job! Thank you
Gary S | Premières impressions- Évaluation :
- 5
The staff did a great job! Thank you
GARY S | Expérience générale- Évaluation :
- 4
I had no issues with this location. It was neat and well maintained. I had a climate controlled unit but to me it was always hot in there. Other than that it was a good location.
Kandra S | Expérience générale- Évaluation :
- 3
Too small for the monthly price
Whetny A | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David W | Online Move In- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DAWN L | Premières impressions- Évaluation :
- 5
Thoroughly professional and helpful service.
Marc L | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adolfo H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SHANE S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Elizabeth S | Premières impressions- Évaluation :
- 5
The entire experience was pleasant, the staff at this local very helpful and courteous. Cudos to all.
Alejandro S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Azhar B | Premières impressions- Évaluation :
- 5
Those sirens going off almost every time I visited my storage unit were absolutely ridiculous And sometimes that alarm would ring more then once That alarm was so loud, it could easily give a person with a heart condition a heart attack That’s my only complaint
VICTOR R | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
TERRI D | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Martiza S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHARLES G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DANIEL F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
coleen h | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Gismaine M | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Thomas K | Expérience générale- Évaluation :
- 5
I appreciate U-Haul very much, Thank You. Your manager Caylee Crews is very helpful and very professional. Thank You again.
Lisa B | Expérience générale- Évaluation :
- 5
I found the service at this facility friendly, helpful and consistently secure. The Manager was so helpful on every occasion I had encounters with him.
Hendrik V | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Neil P | Premières impressions- Évaluation :
- 2
I originally rented a unit and found out it had no lights in the unit after paying & signing for it. Yet you kept increasing prices as if It was a regular unit with lights. In addition over the recent time I visited unit, it was very hot without temperature control and I paid for temperature control. Plus there was no flat carts available & I had to manually carry things by hand from room to elevator, then to truck.
coleen s | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARIETTA B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
malcom h | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lemuel O | Expérience générale- Évaluation :
- 5
All went well
Richard R | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
alec W | Expérience générale- Évaluation :
- 5
The staff was very friendly and helpful.
Charlotte R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LEOPOLDO M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MERCEDES C | Expérience générale- Évaluation :
- 5
Thank you, for your excellent service!!
Julia T | Expérience générale- Évaluation :
- 5
Great storage unit
BARRY D | Expérience générale- Évaluation :
- 5
Good work thank you!
Carlos A | Expérience générale- Évaluation :
- 5
They were more than willing to work with me when needed! Very pleased with this facility!
Britani C | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
THERESA S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gladys T | Premières impressions- Évaluation :
- 5
Chris was fantastic in assisting my initial renting of the storage unit. Katy has also been great with all my moving needs. Very thorough and polite.
PHILIP B | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
aaron W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
graciela s | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAVID I | Premières impressions- Évaluation :
- 2
I had reserved a unit and while I was checking in for that unit they sold it to someone else. So then they were out of the unit I wanted. I had a truck with all of my stuff so I couldn't go somewhere else. I was forced to upgrade to a larger unit and pay much more. Very disappointing especially when I reserved in advance and the person that got my unit did not
Holly M | Premières impressions- Évaluation :
- 5
Overall there a pretty good crew. Can't ask for better service after my small lock encounter. Just a small mix up in locker numbers but as I said already there a good crew. Can't get any better than these girls and guys very nice and friendly. Such a pleasant group of people to talk to all the time . They understand when your in need of there service they really try to help you out . They certainly have my support and thumbs up. Oh and if they don't have what you need they'll find it somewhere else . That's good service by far.
David W | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Gladys d | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cathy L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
natividad m | Expérience générale- Évaluation :
- 2
I've had my storage unit for about 3 years. Elevator was always having issues. I've seen changes in staff and the current staff is not friendly at all other then the women who are grounds keepers. They make security changes and do not let the renters know, like the door access code. You can never find carts put back in place so you have to go searching the building for it. My rent had gone up multiple times in the past three years but the service provided didn't go up with it. Will not recommend this location.
Nakita S | Expérience générale- Évaluation :
- 5
Everyone has been great.
Brandon G | Premières impressions- Évaluation :
- 4
People tended to block the hallways too often
Gabriella A | Expérience générale- Évaluation :
- 5
Cool people very nice especially the office girls are very professional and courteous.
David W | Premières impressions- Évaluation :
- 3
The employees at the the storage in hunters creek were great and very helpful. The problem that I ran into was in Tampa where I picked up the truck, I was first supposed to pick the truck up at your causeway store they called me the day before to tell me they didn't have a truck for me but that they did have one at the gibsonton store about 10 miles away which wasn't a problem, the problem was I had also requested two dollies and furniture wraps and was told over the phone that they would have those items for me at the gibsonton store which they didn't and I know it wasn't his fault cause I know his store is more like a partner store. So I had to load the truck the old fashioned way which took longer than if I had the two dollies.
Frank P | Premières impressions- Évaluation :
- 5
Although signage cost varied, which was eye brow raising. I do like the flow that U-haul has to offer when storing my belongings. The on site building is clean and tidy. Security procedures are great.
Patrick B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
david R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Javier R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Carol K | Premières impressions- Évaluation :
- 5
The space I rented was enough. I feel safe with the cams and codes to get access to the facility.
jose a | Premières impressions- Évaluation :
- 5
I have no complaints the storage was clean and I felt that my items were safe. If I have the need again I certainly use this facility again. Thanks I give it a 5 star ⭐️ very happy customer.
gloria s | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
merle m | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARIA G | Expérience générale- Évaluation :
- 3
Went well
Mboya B | Premières impressions- Évaluation :
- 5
I didn't live in the area of my storage unit and honestly was not having the best time financially while I had the two storage units and even though I'm sure uhaul typically goes out of their way to contact you when your bill is due I feel very grateful for the help of the staff as well as the manager with regards to working with me to pay for my unit during the year I had service wo the yall. Most would just let it get sold and be done with it. I even called the manager to make a payment and he was very kind.
KENNA C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
carlos a | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
marilyn n | Expérience générale- Évaluation :
- 3
Only concern and why I closed my storage space. Price increases became not affordable for my budget. I went for larger unit to smallest unit. Per price increase . When price increase became more than my original storage for larger unit. I had to close account.
Gizelle M | Expérience générale- Évaluation :
- 5
The customer service employee in the office was very nice. She assisted me in every way. She was very detailed and helpful. Thank you for your time and customer service. The place is very clean even all throughout the halls on my way to my unit. My personal unit was clean. Great place to use anytime.
David G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Marvin L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Brian F | Expérience générale- Évaluation :
- 3
Due to management error, we ended up getting a smaller unit than what I originally had put on hold. So we ended up paying for 2 units cause of course our things did not fit. The A/C was out several times which made switching units around very difficult. Over all it was like any other U-haul facility.
Shawn R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Louis S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Javer R | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Michael P | Expérience générale- Évaluation :
- 5
The service provided was excellent and very helpful.
ANTONIO P | Expérience générale- Évaluation :
- 5
Great Team.. Very Professional & Friendly! I'll Be Back Next Time I Need Storage. Tnxs..
Edward C | Expérience générale- Évaluation :
- 5
Our entire family has used their storage and equipment more than once. It's our go-to Uhaul, because of everything mentioned above. The employees and the service they provide are the best.
suzanne h | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
DORIE H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Benjamin S | Expérience générale- Évaluation :
- 5
You have a wonderful staff very friendly and helpful and professional and we would recommend them to others and use them again in the future! Thank you to all and God Bless you all !
theresa s | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Annette M | Expérience générale- Évaluation :
- 5
Johnathan was extremely nice and helpful to us as well as the other staff
JANET G | Expérience générale- Évaluation :
- 5
I also needed to change to a larger one and the representative was ver helpful. The space was in excellent condition I was able to store my furniture. I recommend this place to anyone who needs storage strongly. Thanks
gloria s | Premières impressions- Évaluation :
- 5
I lost my storage unit because I just lost my job and I am disabled so sadly I lost everything.
Leticia V | Expérience générale- Évaluation :
- 5
They were very nice and made sure I got what I was looking for and also worked with me on emptying the truck
FRANCINE R | Premières impressions- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
SHARMEAN A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Manuel R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Anthony B | Expérience générale- Évaluation :
- 5
Buen servicio trato amable y buscan la forma de hacer que el cliente entienda las normas y requisitos de la empresa no importa el idioma.
ANGEL C | Premières impressions- Évaluation :
- 5
Person that helped me get checked in was great. I unfortunately forgot her name but she did a great job making sure I had all I needed as well as making sure the process was explained to me correctly.
David M | Premières impressions- Évaluation :
- 5
Súper agradecida con todo el equipo con el manager y la Manager muy colaboradora y servicial Doña Marquiz excelente persona todos en general son un buen equipo
chriskelly m | Expérience générale- Évaluation :
- 5
Great Storage facility, I'll be back. Thx
LINDA P | Expérience générale- Évaluation :
- 1
When I first move in to the storage in june Gary told me that the month of June was FREE, he move me out and re charge my debit card, I dispute the issue over a month and it wasn't fixed. I knew that I was moving out soon I give up because I relise that Gary wasn't going to keep his promises. I will not recommend this facility to anyone at all, all the staff there need more training. I had another unit on Narcrossee where the staff there were more friendly and more knowledgeable., they made my move so easy on Thursday, where they make sure the truck was available the next day for me. Even though when i walk in that Wednesday afternoon, the staff did understand my frustration with they knowledge, i walk out with the biggest smile on my face. Uhaul needs staff like them . The Narcrossee staff are more friendly there. If I had to do another rental again from Uhaul, I would go over that facility instead.
WESNA D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stephanie E | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
jairo c | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Annette M | Premières impressions- Évaluation :
- 5
Muy bien organizado
JUAN F | Expérience générale- Évaluation :
- 1
Por mal servicios y cerrado lo de peor
marielys m | Expérience générale- Évaluation :
- 5
The facility was always CLEAN when I was there and the staff was always friendly and helpful! I definitely would recommend this business!!!!
Teresa C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alejandrina M | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SUSAN w | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
julian r | Premières impressions- Évaluation :
- 5
The service, cleanliness and ease of use was appreciated. After planning to only use the unit for one month I have decided to maintain my unit for the duration of my new lease.
Shaton R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ketti g | Expérience générale- Évaluation :
- 5
I maintained a storage unit at this facility for many years. It was Always clean, dry, well lit and I never had any indication of any form of infestation. If I ever need it I would certainly use this storage facility in.
ANDREW M | Expérience générale- Évaluation :
- 5
Very nicely people. Thanks for the attention. God bless you all.
Leidy J | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Keila P | Expérience générale- Évaluation :
- 5
Keep up the Good Work
Earlene S | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
natividad m | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TATSUO T | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
autumn G | Premières impressions- Évaluation :
- 3
I think the associates were friendly and helpful. The miscommunication as to where my box was and where it was supposed to be was very frustrating. I spent four days trying to get this all settled before I could get my box delivered to where it was supposed to be.
laura s | Premières impressions- Évaluation :
- 4
Todos los empleados muy formales y atentos, y en especial la supervisora de la mañana, la colombiana es súper. Gracias y si volvería ahí igualmente rentando los carros .
Maria C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SHARON M | Premières impressions- Évaluation :
- 3
My apartment building was struck by lighting and caused a fire. I wish uhaul understood my situation and did not charge me over $200 to store what we could save for just one week. Empathy goes a long way. Or even maybe offer a discount.
mari t | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANDERSON T | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eglee C | Expérience générale- Évaluation :
- 5
Help me with my storage problem
Michael N | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANTHONY S | Premières impressions- Évaluation :
- 5
Todo perfecto pero tuve problema con el acceso 24 hs a las 1 de la mañana y vino la policía pensando que estaba haciendo cosas mala eso no me gusto mucho podrían avéneme llevado preso y eso no es justo fue un error de ustedes y nunca me llamaron para pedirme disculpa y eso quedó todo informado en la oficina y también en el sistema de seguridad de ustedes
Cesar a | Expérience générale- Évaluation :
- 5
The whole staff was awesome
Brian F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KATHY K | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ximena V | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jazlyn A | Expérience générale- Évaluation :
- 3
Loading entrance was blocked by trash or move out items that people looking thru to take whatever they didn’t take just left where ever and not put back neatly therefore blocking loading entrance.
miguel m | Premières impressions- Évaluation :
- 5
Best staff ever
Juscelino M | Expérience générale- Évaluation :
- 1
Hice un reserva del almacén con varías semana de anticipación y cuando llegue al almacén después de 18 horas manejando, me dijeron que no tenía mi almacén disponible. Por otra lado no recibí ninguna ayuda adecuada por parte de ellos.
Fabricio P | Premières impressions- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Fabricio P | Expérience générale- Évaluation :
- 5
Very clean facility and the person that took our information was very friendly and efficient!
marilyn n | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffrey H | Expérience générale- Évaluation :
- 5
The manager Chris was very helpful. He was was quick to help with with any questions/issues I had.
Robby C | Expérience générale- Évaluation :
- 1
Horrible please horrible staff Will never use this place again
allyssa m | Expérience générale- Évaluation :
- 5
All of the staff have a great attitude and were very helpful and the facility is super clean.
Louis S | Premières impressions- Évaluation :
- 5
The manager Chris was very professional and he has a well trained staff. Very helpful
Glen G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RANDALL H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stefan W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Victoria B | Expérience générale- Évaluation :
- 2
The staff told me a reservation doesn't mean you actually have a reserved unit. I drove from Miami to this location only to not have a unit available but worst of all they said I did have a unit unpacked my stuff and the unit they said was available wasn't available. I went to pubic storage they had a unit Available and was east and simple also after hours with their reservations process you actually get a reserved unit.
Anthony D | Premières impressions- Évaluation :
- 5
Na
mansour a | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michelle S | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FelixP G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FelixP G | Premières impressions- Évaluation :
- 5
Will like longer hours on the weekends in case I need to access any of my stuff.
Dagmaris F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KENIA Q | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ralph D | Expérience générale- Évaluation :
- 2
When I made the initial reservation they told me to call a day before to schedule pick up time and location. Location was far. Then I had to call for the drop off site they never gave me a storage, I had to call to call again to schedule a storage. I mentioned I had a 20 foot truck they gave me a 10x10 my truck was packed from front to back, my things did not fit in the storage. I had to look for another storage elsewhere and pay $215 because of Uhaul worker's not having knowledge about size of the unit. It's obvious that a 20 ft full truck was not going to fit in a 10 x10 so I had to pay money I was not counting on spending. I called to mentioned I need one more day with the truck they told me it would be $40, ok . The next day they called me rushing that I had to return the truck or I would be penalized and charged $50 more besides the $40. We returned the car trailer the same day 3/29/22 to the Uhaul and I was charged for it like if I turned it in on the 3/31/22. So again I was charged 85$ extra. I am so disappointed with uhaul.
Ana G | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
TOMAS R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KATHY K | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Juana G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jake P | Online Move In- Évaluation :
- 5
excellent services. thanks
ruben i | Expérience générale- Évaluation :
- 4
Staff was extremely helpful. Showed me how to use access code & the carts that are available to us to load my items on.
sheryc i | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
tamara h | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
audio v | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jocelyne R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alexander R | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
NADIMA B | Expérience générale- Évaluation :
- 2
Having been minimized by Secret Society and what belongings I had left NOT DESTROYED, this storage center gave me great piece of mind until I could secure an apartment once I sold my minimized and destroyed home. I give it an A+++... Thank you again
Michele M | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Jamie M | Online Move In- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Raquel I | Expérience générale- Évaluation :
- 5
The team at UHaul Moving and Storage at Hunters Creek were very accommodating and helpful. I would absolutely recommend utilizing their location for all of your moving and storage needs.
Sam J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Meaghan R | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Marcelino D | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
SEVERINO R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tia J | Expérience générale- Évaluation :
- 5
La persona que me atendió fue muy amable conmigo me gustó el servicio.
Idegory R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jose D | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JUSCELINO M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JORGE G | Expérience générale- Évaluation :
- 3
The hours are not at all convenient. I work afternoons and sometimes I need to go after work. The facility has an alarm system that activates at 10pm. I've had to clear out items with the alarm blasting, After hours parking is horrible. There are trucks blocking both the entrance and exit. There is a male staff member who thinks he's in charge of everything. He told me to love my car since there was a uhaul truck coming in. I ignored him and proceeded to unload my car
Julius R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Mayra L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Robert A | Expérience générale- Évaluation :
- 1
Do not go here they will rip you off. The lady at the desk lies constantly to everyone she calls. Very unprofessional!!!! Never use UHaul again because of this experience.
Tammy W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BERNARDO R | Expérience générale- Évaluation :
- 2
Overcharging.We agreed on the phone fir a final price of $ 65 we ended up paying $100,68 .We kept the room fir 5 days but we were charged insurance for the second month that was rent free but we did not need it.
Konstantinos P | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Branda L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DANTE G | Premières impressions- Évaluation :
- 5
The restroom was yery clean as well as the Storage room. Very Happy over all...
ROBERT H | Expérience générale- Évaluation :
- 1
I was charged when moving out a month not
Geiselle A | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Coby R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
judy d | Premières impressions- Évaluation :
- 5
Very professional great staff.
Glen G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kerry R | Premières impressions- Évaluation :
- 1
Lyianina Miranda needs to be re-trained. Terrible customer service skills.
Shelby W | Expérience générale- Évaluation :
- 5
Hasta los momento fine
ESTEBAN G | Premières impressions- Évaluation :
- 1
Lyliana Miranda needs to be retrained. Her customer service is terrible! Christopher fisher thank you for your help and listening to my issue and resolving it.
Shelby W | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maty H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DAVID M | Premières impressions- Évaluation :
- 1
I will never use uhaul ever again. I've used this company for over 15 years and I was treated so badly this time around that it makes me sick how y'all let this go on.
NICOLE C | Expérience générale- Évaluation :
- 3
1. First month free seems to be inaccurate 2. Hours of access differ at facility vs online advertised facility hours. 3. Additional fee for access during hours advertised 4. Instructions to find lock was unclear 5. Lock was not where I was told after asking 6. Description of unit size capacity (1200 sq ft) vs actual 5x10x8 capacity
Star B | Online Move In- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ENRIQUE M | Premières impressions- Évaluation :
- 1
Every time we needed help for example when our ex daughter inlaws boyfriend stole things from our unit we asked for you to watch the camera and you never did.
earnest s | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Daniel M | Online Move In- Évaluation :
- 5
The manager and all the workers were very nice and extremely helpful best U-Haul service I’ve ever had Would recommend it to anyone
RONALD G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JEREMY D | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Natalie R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alicia H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
angel m | Premières impressions- Évaluation :
- 3
It would have been excellent except for having to walk about a half mile down the hall to my storage locker. LOL Employees are all very helpful and nice!
JOEY F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SERGIO V | Premières impressions- Évaluation :
- 5
Gracias
celso g | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARTHA H | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adrienne J | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Arturo O | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMAS A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Arturo O | Premières impressions- Évaluation :
- 1
Nefasto el tema con ellos
Julian R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NELLIE F | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Arleen M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
euckides c | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
GRICEL C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ALVARO A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Miguel C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jason R | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
rebecca c | Expérience générale- Évaluation :
- 4
El horario no es muy conveniente, pq hubo un día q a las 7:30 pm se mantenía la alarma sonando no sé pq cuando dicen 24/7 y fue muy molestoso e inconveniente! Por esta razón no doy las 5 ⭐️, pero por lo demás no tengo quejas.
Mayra A | Expérience générale- Évaluation :
- 5
All good
james M | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Reinaldo A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Manuel L | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sandra M | Expérience générale- Évaluation :
- 5
Personal muy amable y muy atento y muy buena localidad!
Mayra A | Premières impressions- Évaluation :
- 5
I had 2 major incidents one with storage and the other with returning a truck and the manager of that facility was so understand and helpful and really took care of the problem I would def go back to his store the next time I need a truck or storage
Andres T | Expérience générale- Évaluation :
- 5
Mauricio and Orlando were awesome and so very helpful in all information i needed relating to on site storage, unhooking the car dolly from my car and closing out my arrival/return on truck. i was very pleased with their diligence and customer service skills. They were both great!!
GERMANIA G | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Cathy L | Expérience générale- Évaluation :
- 5
I was very impressed as I was hesitant to place my things in storage after hearing some horror stories. The Staff was always friendly and helpful and the facilities were always immaculately clean.
Milagros Q | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
louis B | Premières impressions- Évaluation :
- 3
I called and called, only to wait for someone to answer, waited for over an hour. Your customer service is unacceptable.
Margaret B | Expérience générale- Évaluation :
- 5
This location was awesome. They are fast and efficient and the storage areas are nice and spacious. They provide multiple carts that are very helpful in moving your items into storage. They are also very efficient at getting you your truck and also when you return your truck it's very quick and easy.
Victor G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Luis R | Expérience générale- Évaluation :
- 5
This was my first experience using a storage facility. The staff was so amazing they were super sweet and helpful. The unit was very clean and convenient. It definitely did the job.
JACQUELINE Q | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eddie G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ILIN G | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Blanca B | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Julie F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRYAN C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROSITA S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EFRAIN F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROBERT H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Andres T | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KENNETH F | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maria T | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jose R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JACQUELINE Q | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eva R | Expérience générale- Évaluation :
- 3
The facility is clean and the hours of access are great. Most of the time there are no carts immediately available for transport and the unit, although spacious, cannot store some of my items because the hallways leading to it have corners that are too tight.
Evan B | Premières impressions- Évaluation :
- 5
I was in between moving from an apartment and house and the storage unit was a life saver! I took advantage of the climate control unit. Kept my belongings safe and protected them from damage. Loading and unloading was made easy with the flatbeds offered. Would recommend.
David V | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROBERTA H | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Margaret B | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EDWARD B | Expérience générale- Évaluation :
- 5
Thanks for your help
Angel E | Expérience générale- Évaluation :
- 3
The Elevator was out of service most of the time. This caused the inconvenience of not being able to move in or move out furniture.
Madeline R | Expérience générale- Évaluation :
- 4
Overall good experience. Challenges: The facility doesn't answer the phone, it always rolls to a corporate reservations center so if a person needs to actually speak to someone on site, no change. The elevator (the only one in the building of 3 floors) was broken for over 3 weeks. I'd have to drive over since the phone wasn't answered (see above) to check to see if I could access my belongings. When I did leave messages with the central reservations team to have a call back from the facility only once did Jorge, the manager do so. The other messages were not returned. Ultimately, I decided to move to a competitor who had easier access (2 elevators) and who would answer the phone on property during business hours. They also offered slightly lower rates.
keith s | Expérience générale- Évaluation :
- 1
Terrible service. The young woman working on 3/7/2021 is rude and absurd. Same as the little short guy with beard, no respect l.
Zhenghao Z | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tapatha W | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melvin D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ricardo I | Expérience générale- Évaluation :
- 5
Only one small disappointment the storage manger told me that because I was unloading the truck that I rented I would not be billed for another day the truck was due back and I was back on time however I had to unload it which took all day the storage manager told me I would not be billed for an extra day and I was billed
Benji G | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAEL D | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SHARIKA Y | Expérience générale- Évaluation :
- 5
I come from a Worldwide company were Customer Service is our number 1 priority and Jorge Mercado exceeds excellent customer service. We appreciate his help and great attitude towards the customer.
Madeline R | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lilian A | Premières impressions- Évaluation :
- 5
Perfect 👌
WILFREDO O | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Andrea r | Expérience générale- Évaluation :
- 5
Mr.Perez(young man) was excellent, listened to my needs and what I could afford, it was a very good experience
Blanca S | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
vla r | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
richard o | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Roberta H | Expérience générale- Évaluation :
- 5
Everyone very helpful and friendly!
Ruth L | Expérience générale- Évaluation :
- 5
This uhaul location is one of the best I will go back there to rent a vehicle and storage space if needed. Place is easy To find and clean , The staffs there And the owner were friendly, communicative, respectful, nice, and have a happy/smiling face even under the Mask.as far as star rated, I give them 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
SANDRA L | Expérience générale- Évaluation :
- 4
I did not have any need for or interaction wi5 staff.
Jennifer W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Luz M | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Heather C | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Edgar C | Premières impressions- Évaluation :
- 5
The facility is very well run, they are helpful and it is very clean. We had a UHaul container shipped there last year. Then we rented a truck, rented a storage unit and rented another container to move again. Jorge, the manager, took good care of us and the owner even helped. She keeps the facility spotless. They were great to work with and I would use them again if in Orlando and highly recommend them to everyone.
Nancy B | Expérience générale- Évaluation :
- 5
Personal friendly and professional
Luis C | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cesar L | Premières impressions- Évaluation :
- 5
I would definitely recommend this UHaul storage facility- to all my friends and family members . Great job - they were professional, courteous and knowledgeable
MYRNA U | Expérience générale- Évaluation :
- 5
Really Good.
Carlos A | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Maritza M | Expérience générale- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Victor P | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
christine p | Expérience générale- Évaluation :
- 5
Jorge Mercado who is the General Manager of this location was extremely professional and helpful.
Hameed J | Expérience générale- Évaluation :
- 5
The staff was knowledgeable and courteous, I would recommend U-haul to friends and family for future business.
KARLIEF T | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
EFRAIN G | Expérience générale- Évaluation :
- 3
Several of the customers were complaining about a heavy odor at the elevator and there was a lot of trash by the restroom. Not bad customer service.
MAX S | Premières impressions- Évaluation :
- 5
Excellent
dinorah l | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Debra M | Expérience générale- Évaluation :
- 5
My only negative comment is that there is no feedback given that a credit card transaction failed until after the $15 fee is assessed. Many businesses inform their customers when a transaction fails, before asking fees. In the current climate of credit card theft, many of us have our cards compromised and then cancelled. It's very difficult to recall all the locations using that cancelled card.
Thomas H | Expérience générale- Évaluation :
- 5
Excellent staff and facility.
Hameed J | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
KIMBERLY L | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jorge O | Premières impressions- Évaluation :
- 5
Everything about this place is amazing. The staff was great and nice and the facility is extremely clean. If you need a place to store your property, come here.
MARCUS M | Expérience générale- Évaluation :
- 5
It was Great very clean helpful staff!
Justin H | Expérience générale- Évaluation :
- 5
Only they said that the first month is free and they aplay the fees in my credit card. Explain why?
ROSA H | Expérience générale- Évaluation :
- 5
Great Job to everyone 👍🏾👍🏾
Henry W | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
anibal o | Premières impressions- Évaluation :
- 5
Super friendly employees
elaine b | Premières impressions- Évaluation :
- 1
The office staff is HORRIBLE. The manager is noncommunicative and just an terrible person. The staff they have there lies, cheats and tries to rip people off. I literally went 0,5 miles down the road and saved $40 per month!!!!! when I came back to empty my unit not even 30 mins later they had a guy going to "dispose of the contents of my unit" AWFUL and I will spend every second i have free to ensure no one local uses your terrible location and service ever again.
Christopher H | Expérience générale- Évaluation :
- 5
Absolutely no complaints
PHIL B | Expérience générale- Évaluation :
- 5
I was impressed with the cleanliness of the facility. The staff was very helpful. Will use again.
steve c | Expérience générale- Évaluation :
- 5
Management was AWESOME!!!! They took very good care of my storage needs.
Debra M | Premières impressions- Évaluation :
- 4
Ok
Christopher T | Expérience générale- Évaluation :
- 5
The best U-Haul
Roberto D | Expérience générale- Évaluation :
- 5
The manager and the staff were always professional informative and very helpful! I would recommend this facility to anyone who needs to rent a storage unit or a truck! I would like to thank them all!
Juanita F | Expérience générale- Évaluation :
- 5
The staff is always professional and friendly. The facility is clean and secure. The location is very convenient. We have used this facility on multiple occasions and will continue to do so.
ROBERT B | Expérience générale- Évaluation :
- 4
Not comment.
Marisol P | Expérience générale- Évaluation :
- 5
Excellent
Alfredo G | Expérience générale- Évaluation :
- 5
The best u-haul storage facility i ever uses
Francisco O | Expérience générale- Évaluation :
- 5
Honestly with the Uhaul experience in Atlanta I hated UHaul and vowed to never again. After my Flordia experience at that location. I could never use another company but UHaul! Simply amazing.
Cass W | Expérience générale- Évaluation :
- 5
Great staff very helpful and kind
Tyrone D | Expérience générale- Évaluation :
- 5
Excellent service
Francisco O | Premières impressions- Évaluation :
- 4
should put more loading cart. When I came yesterday, there's no one left and I had to ask the staff to borrow a tiny dolly. should put fan in elevator to ventilate more
Phuong P | Expérience générale- Évaluation :
- 5
George was awesome and took care of me!!
Georgio L | Expérience générale- Évaluation :
- 4
The place is kept clean and the employees are very friendly and helpful. The only thing that I would recommend is that the air conditioning be adjusted at a lower temperature.
Leticia R | Expérience générale- Évaluation :
- 5
Thank you very much to the Lady at the front counter. She went beyond and above duty. At a time like this during a move, every bit of humanity is precious. And should I say they were more than fair.
flavio a | Expérience générale- Évaluation :
- 5
.
LATOYA B | Expérience générale- Évaluation :
- 5
Best, so far.
Miriam D | Expérience générale- Évaluation :
- 5
Everyone was extremely professional and friendly. William was especially helpful. Thank you all very much.
Nicole W | Premières impressions- Évaluation :
- 5
Good job
Elaine J | Premières impressions- Évaluation :
- 5
Excellent
Alicia C | Premières impressions- Évaluation :
- 5
Great place to keep my valued, personal belongings here. Didn't have any issues while I used their storage.
Eric S | Expérience générale- Évaluation :
- 5
Personnel were very professional and attentive to my every need
Jose N | Premières impressions- Évaluation :
- 5
Great customer services and facilities
CARLOS O | Expérience générale- Évaluation :
- 5
Jorge and his staff were very professional, helpful, and pleasant to work with. They went out of their way to accommodate me.
Beth T | Expérience générale- Évaluation :
- 5
Jorge and Marquese are always helpful! Also, the guys outside are friendly and quick to answer any questions.
NIKITA S | Expérience générale- Évaluation :
- 4
S.O.
Miriam D | Premières impressions- Évaluation :
- 5
Excellent storage area. Staff very friendly and helpful.
Robin B | Expérience générale- Évaluation :
- 5
This facility has a great team, is well run and is very clean!!
Janice C | Expérience générale- Évaluation :
- 3
When I moved in there was someone who already put their things in my storage unit. I had to wait almost an hour for a staff member to issue me a new unit. Did not get promotion for that week either.
Meglana O | Expérience générale- Évaluation :
- 5
Je referais appel à lui.
William B | Expérience générale- Évaluation :
- 4
The kids (under 25) are obviously there to pass time. The weekend is the busiest time in the moving business and they seem to have no sense of urgency and lines of customers mean nothing at all.
Michael E | Expérience générale- Évaluation :
- 5
Great service, great deal, great location.
swap s | Premières impressions- Évaluation :
- 5
Convenient location.
Patricia C | Expérience générale- Évaluation :
- 5
Every one was kind and very friendly and waited on each customer with great care..
Anita J | Premières impressions- Évaluation :
- 5
The staff is always friendly and helpful and they are very professional. Place is secure even after dark. Thanks so much for everything
jeanne b | Expérience générale- Évaluation :
- 5
Excellent service
ALBERTO L | Premières impressions- Évaluation :
- 5
The manager George was very polite and was able to answer all my questions
CELINA P | Expérience générale- Évaluation :
- 5
The only problem with the stay you could not have access of the big doors after dark. Also I have been out of the unit and they are wanting to charge me
Sheila C | Expérience générale- Évaluation :
- 5
Simply excellent ( David, Nathalie and cleaning girls )
Pedro M | Expérience générale- Évaluation :
- 5
Best Uhaul location I have ever used.
Darby W | Expérience générale- Évaluation :
- 5
Excellent treatment and service is all I can say.
MARIA F | Premières impressions- Évaluation :
- 5
This is my firts experiance getting a storage, but the customer service at moment we need to rent was in a verry professional manner. Thank you fir the good job. Wigberto Figueroa
Wigberto F | Premières impressions- Évaluation :
- 5
This was by far my best experience I have had at any UHaul facility. The staff were great and the facility was clean and well lit.
Darby W | Expérience générale- Évaluation :
- 5
As a retired veteran the staff there were more than helpful and glad there was so much help since I am 99 % disabled hurt in Mosul Iraq all war related injuries and I will keep coming back.
justin t | Expérience générale- Évaluation :
- 5
We had a stressful move, but returning the truck and setting up the storage unit was easy. Merci.
Gina B | Premières impressions- Évaluation :
- 2
All the answers above are good but the end result has been very bad. I needed to expense all my moving expenses related to everything I am using with Uhall but it seems that your organization is not.
MIKE C | Expérience générale- Évaluation :
- 5
Excellent service
JOSHUA M | Réservation- Évaluation :
- 5
Was a very good experience thank you
Linda C | Expérience générale- Évaluation :
- 5
The staff and general manager were attentive and provided excellent customer service.
Juan R | Expérience générale- Évaluation :
- 5
Very friendly folks and a very clean facility.
Philip G | Réservation- Évaluation :
- 5
Great place, great staff.
Kai T | Expérience générale- Évaluation :
- 3
I would have given a four or five star if the staff was more friendly. They did their job which was good. But very long faces no smiles, you don't feel welcomed. Almost like your bugging them.
Maria M | Expérience générale- Évaluation :
- 5
Great facility
AMY L | Expérience générale- Évaluation :
- 5
very good experiance
Robert B | Expérience générale- Évaluation :
- 1
A lot of reservations were made without my consent and wanted me to pay for their mistake...very disappointed
andres m | Réservation- Évaluation :
- 5
Always friendly and helpful. never had a problem
BRADFORD B | Expérience générale- Évaluation :
- 5
xxx
Abraham G | Expérience générale- Évaluation :
- 5
The best Uhaul storage in town!!!!
MiguelA V | Expérience générale- Évaluation :
- 1
I'm still waiting for someone to resolve my issue, no one has contacted me at all. I have been been the one call you, and yet still no one has contacted me yet
Andy H | Expérience générale- Évaluation :
- 5
The facility was great but the call center was AWFUL!!! I was hung up on several times when the customer service representatives were not able to answer questions.
Shantel S | Expérience générale- Évaluation :
- 3
I gave average rating is because although I had made a reservation and processed my information, the representative could not find and took longer during the check in. I was disappointed.
Juan R | Réservation- Évaluation :
- 5
Great customer service and satisfaction
Amanda J | Expérience générale- Évaluation :
- 5
The best service and very convenient
juan g | Réservation- Évaluation :
- 1
Non of the above because I never moved in. I had requested for this order to be cancelled.
Maribel L | Réservation- Évaluation :
- 5
place is clean and staff very helpful.
Felix D | Réservation- Évaluation :
- 5
Excellent
JOSE R | Expérience générale- Évaluation :
- 5
No comments
Barbara D | Expérience générale- Évaluation :
- 5
My experience with using the UBox service was awesome! Everything went as planned with UHaul as well as with the 3rd party movers.
Gina S | Expérience générale- Évaluation :
- 5
Very friendly and helpful. Couldn't have been smoother. No issues.
Thomas H | Réservation- Évaluation :
- 2
The staff were very nice and respectful. My storage was infested with roaches I had to get rid of my furniture because they were everywhere! soon as I open my storage they were everywhere!
Ashly H | Expérience générale- Évaluation :
- 4
Often when I was working in the unit the motion activated lights would go out leaving me in a dark storage room unit I left my unit & walked more than halfway pass the next unit.
JUDY J | Expérience générale- Évaluation :
- 5
Great customer service thank you all for a great job
Franciso T | Expérience générale- Évaluation :
- 5
It took longer than I expected to clean out the unit so when I went in to close the account Mr. Jorge Mercado was a tremendous help because he helped me even after their closing hours, great job!!
NATHAN B | Expérience générale- Évaluation :
- 4
My bottom floor unit was not climate controlled (always warm/hot), but I was paying for it. I now pay less down the road for the same space & it's actually cool! Staff was great though! Jorge is nice
TIMOTHY C | Expérience générale- Évaluation :
- 5
Excellent
Maria V | Expérience générale- Évaluation :
- 3
The only suggestion I had was regarding the staff member who dropped it of. She was very nice and maybe she was newer, but she used up 2 parking spaces at my complex instead of one for the Ubox.
Lorena R | Expérience générale- Évaluation :
- 5
Always felt that our belongings were in a safe, convenient place. Merci.
Jose C | Expérience générale- Évaluation :
- 5
A
Juan F | Expérience générale- Évaluation :
- 5
thank you for your help.
MARCELLO N | Expérience générale- Évaluation :
- 5
Staff helpful & kind.
Marlon M | Expérience générale- Évaluation :
- 1
From day one was a horror, the american girl, blond long hair that assist me have a shirt stating: from Alcatraz. Rude, agressive and terrible guest service was provided. GM Jorge does not return cal
Lenimar S | Expérience générale- Évaluation :
- 4
V Very expensive
JOHN W | Expérience générale- Évaluation :
- 5
Im very happy with ur customer service at hunter creek
Vittoreano C | Expérience générale- Évaluation :
- 5
Excellent customer service and amazing staff.
Noel C | Expérience générale- Évaluation :
- 5
During the period I stored my things the staff was always friendly, helpful and provided good service. Truck, van rentals when I needed them were efficient, safe and clean. Thank you for your help.
JUAN R | Expérience générale- Évaluation :
- 5
Great service personnel, location was good and I was very satisfied with this experience.
Tia C | Expérience généraleServices supplémentaires à cet emplacement
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