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CYD FIELDS | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Hyattsville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great job uhaul needed a short stay in storage and staff were great and the box was very good.. Darrel
DARREL BLOUNT | Expérience généraleMerci
Frank Rose | Expérience généraleThe truck was not the best towards the end of a 550 mile drive, but I don't drive that far often, so maybe that's standard… Either way the staff at the Chillum location MORE than made up for it!!! People helping out at the desk were great, and a guy that serviced the vehicles even came and helped me move two beds and two TV's after a family member wasn't able to come help me. Wish I could remember names better, but this location is BY FAR the best I've ever had experience with
Erik Kangas | Premières impressionsThere was a coarse gritty dust that appeared on boxes concerning for insect droppings or grinding ceiling boards from above floor. I had to wipe everything down with disinfectant wipes before removing - Also the unit had a smell of mice and mustiness- make sure clothes in well sealed bags to not pick up odors. I'm being honest here but also want to say the staff was helpful and location convenient and seemed safe. Other clients I met were also decent people. Was expensive for what it offered.
Costa Voulgaropoulos | Expérience généraleThe Storage need lights inside the storage
Gordon Sterling | Expérience généraleGreetings. We start with a difficult start with the unit gate/door unable to open, unable to close once open, and the next day the unit gate/door unable to go down, but the staffs were able to help me work and show me some maneuvers. Merci.
FRANCIA BISSERETH | Premières impressionsI am concern that I will not be given my money back for the new month fee.I moved out on the 15th.and was promised to be refunded back t my credit card .I am still waiting to see .That's my only concern.Everything else was great.
RENA JONES | Expérience généraleI appreciate the helpful staff.
CAROLYN ABDULLAH | Premières impressionsi also rated this location high for their service on vehicles. NACV is a non profit veterans organization and have used Uhaul for well over 30 years in the DC area and have had good luck with most of the locations but under Henry's mgmt this hyattsville location keeps getting better and better. super team well done. to you all. thank you
Cecil Byrd | Expérience généraleGreat staff and very nicely maintained facility
BRIAN HENNESSEY | Expérience généraleI was interested in a small unit close to one I now have. The young lady that helped me was very polite and attentive to my needs. She answered all my questions and escorted me to my unit. I am so happy to see that there are still kind and friendly people in the world. Her name is FIA. She's great!
Sylvia Jenkins | Premières impressionsI seen mice and roaches inside storage room
TONYA HOLDBROOK | Expérience généraleawesome
Christiana Sesay | Premières impressionsThe cost is expensive but the quality and service is great. Friendly staff, well maintained restrooms, overall clean and very easy access. Sometimes the key card malfunctions a bit
STARLESHA WASHINGTON | Expérience généraleThe storage was excellent and accessible at all times
Jeremiah Wallace | Expérience généraleAucun
Nelly Hernandez Martinez | Expérience généraleThanks to your wonderful staff and the manager. At the Hyattsville U-haul. There was some confusion when placed in the order online. And at Tacoma park, they graciously took care of it with a lot of professionalism and understanding again. Thanks, you guys for everything for getting us through the mistakes in the areas and making this a peaceful. And helpful move in and storage for us. Once again, thank you guys so much. I really appreciate it.
MICHELLE KING-ROBINSON | Premières impressionsThe representative at the front, the older African gentleman was very rude during our interaction. I had just driven 8,5 hrs from the Carolinas to move in with a JH and AV worth of things after packing my whole house and leaving at midnight. He was not very friendly and did not seem to want to be there. He was very combative with me when asking for alternate contact information and seemed to not want to explain exactly what or why it was needed. He also told me he was doing me a "favor" by providing me with my free one month storage for my contracts which were separate. As a former recent Uhaul employee I knew I had the right to my units for the month. He also tried to give me a smaller unit than requested specifically when I asked for what I needed and asked that it was on the same floor which was already shown to be available. This type of behavior was not customer centered and did not provide me with a good check in experience.
Michael Gordon | Premières impressionsgreat staff & clean facility
Lisa Dorsey-Briggs | Expérience généraleAll the staff customer service was amazing
HAJAH JAWARD | Premières impressionsMy concern though is rodents poison that i saw in each of the storage units that I rented. I guess that was put there for preventative measures.
Patrick Hobbs | Premières impressionsSooooooo east and quick. Easiest check in I've ever done.
Claude Bryant | Online Move InPrice is crazy, but glad we got one month free while we got situated after a big move.
Christopher Higham | Expérience généralesketchier than i thought tbh
Alec Dionne | Expérience généraleI moved my stuff out 3 weeks early and you do no prorating/no reimbursement. But I'm sure you will rent the unit and make double the money.
SHANNA CORSON | Expérience généraleThe wait time to be help by an associate was very long, lack of staff at desk was very poor
Julie Breuer | Expérience généraleBlessed by my outcome
Shelley Ways | Premières impressionsStorage unit doors wouldn't let me in even though it said access granted. Called general manager that was listed for after hours help and never got an answer or call back.
Selena Voodre | Online Move InThis is one of the best facilities is the region. I have been to a lot of uhaul but the hyattsville location is the best with management and customer service. The exam members are very helpful and friendly and manager is always there to assist I love this location
IBRAHIMA DIAGNE | Expérience généraleMy storage was dark had to walk with a flash light the place needs to be modernise
Veron Smikle | Expérience généraleStaff not all that helpful
Sam Heraghty | Premières impressionsExcellent clean space rodent free.
DUANE MEANS | Expérience généraleThe place was easy to get to. There wasn't any problem removing my things. I will sure use them again.
Eugenia Marie Purnell | Expérience généraleRoxana was extremely professional and helpful.
Lolita White | Premières impressionsReally good
antonio trejo | Expérience généraleOutdoor unit ceilings had tape covering seams that looked like it leaked before and could leak again. Thankfully it was dry for me but it left me wondering if it wouldn't leak.
Robert Kish | Expérience généraleRecommend having a ramp at least on one side.
Rodney Dendy | Expérience généraleA few times employees parked there cars blocking last door and when asked to move got attitude.
jay lanning | Expérience généraleVery Friendly Staff.
Joseph Washington | Premières impressionsMy go-to location, they always have trucks and storage units available. Service is always fast and professional.
Latoya Best | Online Move InExcellent
JACKY FIFI | Expérience généraleComfortable
Yohannes Minas | Premières impressionsIs this the rating you so desperately needed? Stop emailing and texting me.
Matthew Humbard | Expérience généraleI need to be contacted due to a storage that belonged to someone else but was in my name not reported for over a year of no payments.
DAMIKA WARD | Expérience généraleI would have loved to have lighting that stated on longer. Also the units have mice and that's a bomber, but overall the facility is kept up.
andrea Davis | Expérience généralenot value for money
Mark Anthony Amante | Expérience généraleI was impressed by how little dust was in the unit, even after 3 years. Great ventilation! Thank you for a very easy process to close the unit.
Gretchen Hood | Expérience généraleCustomer service representative. Roxanne was awesome.. made my moving experience. Wonderful.
LYNN MASON | Premières impressionsMerci.
Carlton Thomas | Expérience généraleI would suggest that they have us use tow dollies to off load is too.
Natalie Madison | Premières impressionsThank you for your Service
Sheila Smith | Expérience généraleMy storage facility leak in this from the ceiling and it was infested with rats or mice or whatever they were who ate into one of my furniture pieces, a large and comfortable chair that had to be discarded outside of that the staff was fine but my storage facility was in adequate. I do not have any dispute with the staff or U-Haul. I agreed to settle my account and that's the end of it. The staff was cooperative and didn't work with me to resolve my issue. I left the chair in the storage room so that they can see where the rat have a hole all the way through animals living inside the chair.
Nathaniel Sims | Expérience généraleI was not informed either via text or email that my order for equipment while renting a truck had changed. I paid for an appliance dolly along with a box truck. When I came to pick the truck up, there was no dolly in the back. When I asked the U-Haul employee where my dolly was, he stated they didn't have anymore available. The issue is I reserved the rental weeks ago, I needed that type of dolly for heavy furniture moving. Again, no heads up or email prior to inform me they didn't have what I paid for. He refunded me for the dolly, but I still had to figure out how move/carry a very heavy piece of office furniture. So the customer service and consideration at that location was non existent. Hence the low rating of my experience.
Darryl Hampton | Expérience généraleThe staff was very friendly and helpful. Be sure to work on your patience if you decide to go during peak hours, there is usually only two people at the counter. Take that up with management, not the employees!
ruthchama jean-baptiste | Expérience généraleExperienced and professional staff. Great location
celestine holloway | Expérience généraleMice in u it’s algae growing on outside of storage
Melissa Caleb | Expérience généraleThe person who helped me was very professional and very friendly
Eugenia Marie Purnell | Premières impressionsThe only recommendation is to install a ramp or elevator for access to your inside storage units. It is not safe trying to move items, esp heavy or bulky ones to the second level. Storage facilities without ramps / elevators are the only ones I would consider for future storage needs.
Carolyn abdullah | Expérience généraleI had a problem with the card not working. and they have changed. but the rest is good.
Claude kamga | Expérience généraleBuenos chicos amables y respetuosos lo bueno que tengo acceso a la locasion a cualquier hora me gusta eso
MARLON VALLADARES SANCHEZ | Premières impressionsThe female employment and Mr. Mendez have been great helpers for my first time choosing U-Haul! Great employees and wonderful customer service from both! Very convenient and fast service!
Erlinda Flores | Premières impressionsI'll be filing a complaint with the manager. I was mislead and mistreated but the staff.
Yoseph Eshete | Expérience généraleI wish the phone line had a live person answering the phone.
SONJA MARSH | Expérience généraleBit pricey for what you get versus other storage options. At night after hours I have noticed people skating and hanging out and smoking in the storage locker area, not sure if this was ever addressed.
Todd Weliver | Expérience généraleStorage space has poor lighting
Alie Sheriff | Premières impressionsHelpfully staff
Amani Elsharkawy | Expérience généraleGreat experience and No issues.
Dwayne kelley | Expérience généraleUnfortunately both storage units I rented measurements were not accurate causing me to move to another storage facility. The storage facility was well secured. However, there was no lighting inside the storage unit itself.
LISA CRUEL | Expérience généraleWhen we showed up on July 31, 2022 , we were in line for 45 minutes when I went outside to find another employee to help me. He did try to get our agreement set up then informed us that there was no locker available even though we reserved one, more than a week earlier. He then tried to get us set up in a smaller unit which wasn't going to work. Then he found another unit for us to use. We were there for 2 hours getting things straightened out
John Raskauskas | Expérience généraleNo one should store things they don't want in their house for 2 years. Obviously there is no need to those items. Over $6500 and those thing you can do without.
GARY RICHARDS | Expérience généraleVery nice experience
jonathan Menjivar | Online Move Inthe only improvement i can suggest is lighting INSIDE the storage unit...the next time i'm in need of storage or moving equipment this facility will be my choice!
ED BURNS | Expérience généraleEntire staff had bad nonchalant attitudes and where not helpful at all
Shawnna Isaac | Premières impressionswill be back again... Yvon Fleurival
Yvon Fleurival | Expérience généraleUnfortunately my property was damaged during storage by water leaks. They are working on getting me reimbursed but of course every insurance co. stretches out the process. Some property will not be covered because we don't have receipts. Everything else was fine.
Nadine Bell | Expérience généraleThanks for your service
Kenneth Morris | Expérience généraleThe staff on site 7/9/22 was so pleasant; informative; and easy to talk too. I didn't feel rushed and he had everything prepared for me prior to my arrival. I had a once in a life time experience on the phone booking my reservation and in -person as I stored my belongings. Excellent customer service across the board.
MYRICA GUZEH | Expérience généraleCould not access the storage unit when I wanted to even though I paid for 24hr access. The door would be locked and blocked leading me to go around and walk from one end to the next in order to get to my unit. Unacceptable
nathaniel ferguson | Expérience généraleThe woman who helped me was very nice & efficient
Michael Lee | Premières impressionsIndifferent demeanor overall of staff, processes seemed to take much longer at this UHaul than others I have been at. Joshua was very helpful and flexible with getting a storage space; Hani very helpful- but it took a long time as the staff seemed to have difficulty taking care of a small amount of clients. In general slow service, long waits, a kind of melancholy neutral atmosphere to an otherwise nice UHaul facility
Costa Voulgaropoulos | Premières impressionsWhen I was in there was a male Customer service representative sit front of the Counter plying with his hair as he on his phone. Next to his female Codeworker that was already was helping other customers. And the male state to me oh I don't do that and she will be help you. The way he has to say it was unprofessional but I am happy with the lady help .
irvin diaz | Premières impressionsExcellent customer service by Donnelle and colleague! Extremely helpful and friendly. Hours of operation are fantastic and very accommodating for customers. The facility is also very well maintained. I would highly recommend this U-Haul facility! Simply outstanding!
MIchael Davenport | Premières impressionsgreat experience
Patrick Hoye | Premières impressionsMy belongings were destroyed because the roof was calcified and the calcification debris fell on my things. Destroyed.
Eian Jackson | Expérience généraleWhen I first rented the unit ,it had a lot of trash in it. also I was told that the unit was on the first floor, and I didn't have to use the steps, that wasn't true.
Monte Medley | Expérience généraleThe only issue I had was communication. It's virtually impossible to talk to someone on the phone and a message I left wasn't returned.
James Shumate | Expérience généraleManager was awful and created a situation that was unnecessary.and avoidable
SCOTT SHERIDAN | Expérience généraleS.O.
Aurelia maurine blake | Expérience généraleClean & Courteous.
Aaron Tyler | Expérience généraleThe girl who took care of me did a great job. My only complaint (if I really had one), would be that I waited a pretty long time, she was the only one doing anything.
James Shumate | Premières impressionsMr. Henry and staff are very, very supporltive.
Shirley Hyman | Premières impressionsNo complaints
Jonathan Schulman | Expérience généraleIt was clean and and my stuff was okay
CHERYL WILLIAMS | Expérience généraleI book a storage 3 days in advance. When i came there i had no reservation showing. After waiting and waiting i finally got a storage but not the one i reserved. Very unprofessional
samuel naim | Premières impressionsMost of the staff very rude
CHARITY HAMMONDS | Expérience généraleI found a dead mouse in my trailer
William Stein | Expérience généraleMerci.
Carlton Thomas | Premières impressionsLos precios están altos
Jose Rosa Alvarez | Expérience généraleThe Storage Facility is kept clean. However, a ramp would help customers take heavy items to the second floor storage bins. You don't have an elevator, so the ramp would be a big help.
zerita janifer | Expérience généraleThe staff are great but far too few. The cost of the unit was too high and I was able to find another unit, same distance for much less. I didn't want to move but the cost was too much.
Jacqueline Bell | Expérience généraleThe people all enjoye very friendly nice people
Beharu Safiw | Premières impressionsHenry was very helpful. When he was busy attending other customers, the staff stepped up to the plate and were on point as well!
Edvert Galvez | Expérience généraleI wish we could swipe our cards to have access to all the doors. After hrs, we only have access to 1 door. Extremely inconvenient for getting to storage on the other side.
Lanette Turner | Premières impressionsWe checked out on 8/8/2021 and have been erroneously charged (not the first time) due to not properly closing out the charges. I am receiving notices that do not reflect what occurred.
Kristin Yirenki | Expérience généraleThe staff was very helpful. The wait time at the counter was over 10 minutes, mostly because there was only one person there most of the time. There were carts available to move larger items, which was appreciated. The move out experience was excellent. The unit was inspected and an email was sent promptly. Merci.
Daniel Vaughn | Expérience généraleSo first off, the storage facility was not the size advertised. The advertised size was 10x13x7. It was not 7 feet in height, it was more like 6 feet. This factored into my ability to store things and I wasn't able to store everything I had. This needs to be corrected on the website and reflected accurately otherwise I will report this facility and U-Haul to the BBB. Secondly, when I went to pick up my goods from the storage facility I found the process somewhat unwieldly. First, trying to park my 20 foot u-haul trailer in an area that wasn't blocking anyone and wasn't too far from the door was difficult as the pick up area was being used for truck storage and parking. Why were there so many trucks blocking the pick up entrance? People should be easily able to park and use that area to pick up their stuff. Also, the fact that the exit was routinely blocked by people returning trucks was annoying. Also, why were your employees using parking spaces for customers to access and pick up their goods from the storage facility. They shouldn't use these spots. Employees should park elsewhere. Overall, I would not recommend this facility to anyone looking to store their goods or rent trucks.
DAVID J MURPHY | Expérience généraleMy storage K220 was not in a good place. Mud and dirt over everything. Had I known that storage was open up top I would have got another one. I should have moved doing all the time I kept the storage. Just was to busy with other things. You may want to inform other customers.
LINDA WASHINGTON | Expérience généraleStairs to unit made it difficult. Office staff was mostly rude over the 1,5 years storing with them.
Robert Blosser | Expérience généraleI rented specific sized unit because it was listed as 7 feet high. When I was shown the unit I reserved online, I mentioned to the representative showing the unit that it was not 7 feet high. The representative asked "Did you measure it?" That was a rude and condescending statement since he knew full well I had not pulled out a tape measure in the 30 seconds it took to walk into the unit and see how low the ceiling was. I'm not even 5 feet 5 inches tall and the ceiling was just above my head. I did not need a measuring tape to know that the unit was NOT 7 feet high, as listed. I again protested that the unit was shorter than listed. He said I would have to talk to the manager if I had a problem. Instead, I found a storage unit with another company that was the size listed and cheaper than the units offered by UHaul. I was very disappointed with the misinformation and the poor customer service. You can do and have done better.
Regina Cosio | Expérience généraleThe units are extremely small for the amount of money being charged. Door and lock constantly jamming and hard to open and close. Pinched skin and fingers several times. The ceiling of my unit was all over my furniture and got all of my things super dirty and dusty. Insulation chips and debris from the ceiling were everywhere.
Nyl Medina | Expérience généraleMarcus lost our reservation. He booked it over the phone and then failed to finish entering it on his end after the phone call. There was no record of the reservation when we got there (with movers waiting on us), but luckily they had a unit available of the same size. It still took us close to an hour from when we first arrived to when we could begin unloading the truck since we had to fill out a new contract, which messed up due to the credit card reader and we had to fill out all the information twice. There were lots of people waiting in line and many complaints that we heard from other customers about their storage units or truck rentals (we also had a terrible truck rental experience with uhaul - they kept changing and cancelling our truck in the few days prior to the move). Overall, I would never use uhaul again for truck rentals or storage unit. However, the person who checked us out for the storage unit was kind, so I don't blame him.
Elizabeth Broussard | Premières impressionsThe truck was stolen. And it sat at towing storage for a couple weeks after finding out who stole it. I called several times to get information about where truck was at and everything. They were was supposed to call me back several times and never did. Then take truck back to there facility somewhere in Hyattsville Maryland with all of granddaughter belongings and expect us to go get it. Without them even calling and letting us know they were getting it when it was close to home in the first place. I explained it to them several times that we needed another truck to load it on and get it then. Sincerely yours
Curtis Butts | Premières impressionsEs un asco ese lugar yo renté una troca grande para realizar mi mudanza y cuando iba en camino a casa los frenos me tiraron aceite mucha por lo cual decidí llegar a mi casa dejar la troca en el parqueo y al día siguiente me presente en la oficina para decirles que la troca tenía problemas que no la pude usar ellos me dijeron que la culpa era mía y que no me iban a regresar el dinero perdí 80 dólares en ellos para nada
William Molina | Expérience généraleMove out was done a while ago. Not sure what the procedures are but I was still being charged.
Marcus Johnson | Expérience généraleHorrible service. -Employee failed to find my reservation. I had two 5x10 units reserved over the phone and when I got there they told me the 26' truck only comes with one 5x10 - Employees rude and would not open the loading dock for us -A fight broke out between 2 clients and an employee -unit is up stairs, with no ramp very difficult to load/unload -property felt unsafe would 100 % not recommend or stay longer than I absolutely need too
MICHAEL REA | Premières impressionsThey went above and beyond to meet my needs
Jill Barefoot | Premières impressionsThey were rude and the girl with the blonde hair behind the counter was extraordinarily rude. When I asked for a manager she pointed at the window and told me the number is on the door when I asked if she had the number she pointed at the door again despite the manager actually being in the back. Awful experience , horrible girl I don't see how she keeps a job.
Kennydi Washington | Expérience généraleGreat Service
Mervin Augustin | Premières impressionsI would definitely use Uhaul for my storage needs again.
Joyce Graham | Expérience généraleThere was miscommunication about the 24 hour access and the worker at the front desk when asked how to locate my unit/ what the process was she stated “I don’t know, they don’t train us on that stuff”.
Michael Kokotajlo | Online Move InMy best experience with a uhaul facility!!
Stacie Sanzone | Premières impressionsOnly had one issue when they sold the contents of a unit without reaching out to me and we lost valuable furniture we purchased fir my grandchildren.
CECELIA BURNETT | Premières impressionsI want to thank the manager and his staff for providing a facility so clean and secure, I didn't mind my wife being with me during the late hours to sort. Maintaining a storage facility in the DC area isn't easy. The bathroom was clean and secure. And the area where donations were dropped off was kept clean. Again, thank you.
Linzell Jenkins | Expérience généraleMy interactions with the office were smooth and the monthly automated payments for my storage unit did not require my attention after the process was set up.
Joseph John Theis | Expérience généraleI didn't like the fact stuff from the ceiling was falling into my unit I had the staff to cover it up and few years ago but they removed it and damage a few pieces of furniture.
SHALANA SIMMONS | Expérience généraleThe customer service at the Hyattsville location was extremely disgusting. Their attitudes were unwelcoming and rude. They failed to provide outstanding service throughout the entire process. They were not solution focused, nor were they proficient with assisting in the process of trying to obtain a storage unit. The representatives explained that their system was inoperable. After learning that specific information, they continued to fail with providing the best solution moving forward. I will never recommend this facility to anyone. I will be contacting the corporate office to avoid this despicable experience for the next U-Haul customer.
Kennydi Washington | Premières impressionsI specifically made a reservation for a day and size of room that I needed. Only to be told it was Not available. I was forced to upgrade into a bigger unit for $50 more a month when I didn't need the extra space. Felt like a bait and switch to up sell me. Unfortunately I did not have the time to find a different option last minute.
Arjun Kumar | Premières impressionsDuring my stay the facility wasn't available for me to store my things
Britt harper | Expérience généraleThanks for your service!!!! Costumer Happy!!!
Liliana Rodriguez | Expérience généraleThere is no lighting in the unit. Common areas yes. You open you unit, no lighting. Invest in light switches. Thanks
Kevin Stringfellow | Expérience généraleThe evening staff at the Chillum road store was great, he closed out my storage unit and I had to rent another van, he was great! And very helpful.
Cassandra Haywood | Expérience généraleThe customer service were perfect
FLORENT SONGWA | Expérience généraleThe young women that was at office was very rude she did not greet me when I arrived.After a payed me for my unit there was a uhaul lock in it and she told me someone will be removing the lock. I waited for 15 minutes no one's showed, and walked back to the office she sittings and jocking with other people when I told her I am sill waiting for the lock to be removed she answers me with an attitude Someone will be there to remove it I waited for an extra 10 minutes
rodney baptiste | Expérience généraleMy storage unit required walking up stairs to access, thus I couldn't simply "cart" items to/from the unit. This is a huge design flaw in my opinion. Furthermore, dirt and debris from God knows what tended to coat my items. The roof of the building leaks, potentially on uncovered items (because my unit itself has an exposed ceiling).
TREVOR JONES | Expérience généraleI reserved the 26-footer for my move they call me an hour before time to start everything and tell me they do not have the 26-footer all they had available was 20 no one did anything to help me I had to pay more money in mileage more money in labor and more money to the movers for using the smaller truck set it took five more hours just unacceptable
Jeffrey Owens | Premières impressionsIt would be helpful to have some light in the temperature controlled units. I had to us my phone for light.
maria jenkins | Expérience généraleThe personnel at the U-Haul storage location on Chillum Road in Hyattsville, Maryland were pleasant and answered all of my questions. I was disappointed however, that it was not explained to me in advance that in order to get one month free or discounted on my storage unit that a truck would have to be reserved and brought to the Hyattsville location from another U-Haul location. That was not disclosed early on. Therefore, I reserved a truck online from the Hyattsville location planning to drop it off at the same location. Then the same day I came to sign my contract, I was told the truck would've had to come from another location and be dropped off to receive the promotion. Additionally, when I was first given the U-Haul storage access card, I was not shown how to use it and I was not told that I needed a specific lock for the storage unit. While the cashiers/customer representatives were nice, some key information was omitted and I had to keep going back to get the right information or for someone to show me how to do something.
Yasmine Arrington | Premières impressionsEvery month I called to put my credit card on auto pay and every month I'd get charged a late payment fee. Next time I look for storage I'm putting Uhaul at the bottom of my list.
THOMAS BAIN | Expérience généraleMr. Kotoriy & his staff are very professional. The store is always clan, well lit and accessible. I've been doing business there for over 15yrs , that says alot.
Dwayne Pierce | Premières impressionsThere was some confusion with what I was told over the phone and when I got to the actual store. I was told that due to COVID-19 U-Haul was given all customers one month free storage, however when I got to the store on Chillum Rd that was not the case. The salesperson was kind and gave it to me anyway but said that the individuals from the call center work at different locations and that each store runs their own specials. I called the call center a second time about 24-hour storage and I was told that no U-Haul locations offer 24-hour service, but I was told differently at the location where I purchased. Of course the salesperson at the store was right about U-Haul offering 24-hour storage access. The individuals at the call center are very misinformed and should know what's offered at ever location or should connect you to the store with the correct information.
STARLESHA WASHINGTON | Premières impressionsThe supervisor was great.
Keli COCHRAN | Expérience généraleEverything was great. I only wish that my unit was on the ground floor.
Natalie Kong | Expérience généraleMice
MARK JACKSON | Expérience généraleStaff was helpful and friendly when moving in, but not when moving out (different staff).
Francois Delavy | Expérience généraleThe customer service rep was not very helpful. He mumbled, impossible to understand what he was saying. Place was dirty and not well kept. Customer service was 0 on a scale of 1-10. Mu daughter and I felt like we were bothering them teujf to rent a van and close out or rental space. You need to look at training your staff or replacing.
chloe zegas | Expérience généraleThe storage unit had no light, all it came with was a box of rat poison. There was clear evidence of previous water leaks on the walls from the pipes that were exposed in the unit. The only reason I'm giving 2 stars instead of 1 is because my stuff was thankfully not damaged. As and aside - I was charged a late payment fee of $42 on what was sent to me as a $0 bill. It turns out the bill was not $0, so why was it sent like that?
Charles Peskin | Expérience généraleI thank you immensely for the prompt, professional services.
Kevin Stringfellow | Expérience généraleSr. es muy agradable, la atención y sobre todo muy seguro y responsables. Con la gente . Muchas gracias, thanks you.
Cinthya Castellano Canar | Expérience généraleHENRY DID GREAT JOB HELPING ME.
abdoussalam koly | Premières impressionsRelatively easy check-in, clean facility. They had hand trucks to help move things but the stairs were cumbersome. Maybe ramps instead?
Natalie Kong | Premières impressionsPurchased after hours access & pass. Packed, hired moving staff, only to arrive & not have access to facilities. 24 hour support/Manager did not answer phone. As a result, had to keep truck longer, pay for more miles & gas, and hire more moving staff. Horrible experience.
Viktoriya Pokrashevskaya | Premières impressionsDidnt like the fact that you had to pay extra for off hour access
philp cave | Premières impressionsThe unit I reserved was not the same size as the one I received. I was supposed to have a 10x13x7 unit. The unit I got was small, square, and was nowhere near 7 feet tall. When I asked in the office, I was told the size was correct and the staff member walked away from me. Found another storage unit in town and was much happier with the service and product.
Matt DiCicco | Premières impressionsExcellent service à la clientèle.
Debra Blanding | Expérience généraleThis location has the best quick service on your needs. I always use the services of the same location. I strongly recommend it
Ioannis Kondoros | Expérience généraleLoved the convenience of the location, staff super cool,, 24hr access was a blessing. Reached out during tough time when I was behind on payment. Will never forget that and will definitely use facility again if I should need it. Pleasurable experiences with both rental unit and rental vans. Thank u all for working during these tough times!
Stepfoun Hartwell | Expérience généraleVery convenient location but your guys need to work in the people at front desk the guy that Attended me Yesterday was very rude really bad attitude He keeps telling me that I do not have a reservation when I even show him the text messages from your guys with the reservation number in my name on it ,then he told me that my name it was incorrect and gave me an attitude and walks away from the desk and I told im a customer that’s not professional I told him that if he was mad because somebody misspell my name it wasn’t my issue you need to get my to whoever did the reservation for me he was very rude so unprofessional Try to charge me for the first month I tryed to explain to this guy I was told over the phone the first month is free then he told me that I wasn’t them that was the storage a block away even make me buy the wrong look when I clearly qasked him what kind of Lock is required
Walter martinez | Premières impressionsThe young man who helped me was very professional and friendly.
Robin Scott King | Premières impressionsEverything was good except the rat problem.
Ashley Pichardo | Expérience généraleEverything was GREAT...!!! All off the supplies that I needed was available and very helpful...!!!
Aundre Plummer | Premières impressionsVery Happy to work with.
Ioannis Kondoros | Premières impressionsOverall it was a good service. Service reps very helpful.
doug weeks | Premières impressionsGood staff everything good I recomended the store.
Hugo Humberto Nolasco Portillo | Expérience généraleGreat Customer Service Very helpful
Shernice Mcgilberry | Premières impressionsWhat got them 5 stars is that they are very accommodating.
Don McCarty | Expérience généraleWe have still have issues that need to be resolved. Your company incorrectly towed the truck when it broke down. Messed me up big time ans we still need ro resolve my valuable property in my rental.
Ronald Bergman | Premières impressionsOn December 14, 2019, I voluntarily vacated unit #4036. I was shocked to discover extensive rear area water damage in that destroyed much of my personal property (book, posters, and furniture).
ROHULAMIN QUANDER | Expérience généraleGreat team here. It is frustrating to move, they helped any way they could.
Don McCarty | Premières impressionsIt was okay.
WELFREDO CRISOSTOMO | Expérience généraleThank you to all the staff who were helpful every time I had a question or concern.
Eldridge Edgecombe Jr | Expérience généraleI had my stuff in storage for about 6 months, I arrived to retrieve my furniture it was destroyed with rat dropping and urine the insurance is a rip off they will try and find anything to avoid paying
Monica Griffin | Expérience généraleYou have very nice service . Thank you.
Getachew Nedaw | Premières impressionsMy rental unit had a leak in the roof my belongings were ruined and what the water did not damage rats got into my storage and completed the rest of the damage
Clinton Simpkins | Expérience généraleI’ve been using U-Haul for over 25 years and this was the best location customer experience that I’ve ever received they were knowledgeable Very professional kudos to the whole team
Stacy Simon | Premières impressionsI can honestly say that you haul in chillum Heights Maryland Was the best in my down time the manager really looked out for me when I didn't have no job and no way to go he came through for me .
TRACY YOUNG | Expérience généraleS.O.
WILLIAM LALLI | Expérience généraleIt was a perfect set up for me and was really useful while moving in between apartments. Thanks again
Kervin Michaud | Expérience généraleFacility is not air conditioned. There is no elevator to carry heavy boxes into and out of space - up and down ten steps. Closes too early in the evening for convenient access.
William Hipple | Expérience généraleI always felt that my belongings were safe and secure.
Crockett Sewell | Expérience généraleI will use U-Haul again
JAMES WATTS | Expérience généraleNo come
Nathalie Bendoloum | Premières impressionsIt was a little confusing leaving the facility using 2 different keypads close to each other to check in and leave the facility
ALEXANDER MOMCHILOVICH | Premières impressionsSome wait time but they can't do too much about that. Most of the staff was knowledgeable and helpful. Was able to rent a truck quickly on short noticed.
Neil Hartigan | Expérience généraleUN FKN BELIEVABLE ! HOW IS THIS PLACE EVEN OPEN.........
Anthony Graham | Premières impressionsI experienced great customer service. Very helpful feedback about keeping my items in storage. Thank you for the excellent service!
ugochinyere nwaneri | Premières impressionsPleasant customer service.
Jesse Ingram | Premières impressionsI am still telling people about my excellent visit at UHaul and always will. It was a situation that was bad and U-Haul assistance made it great at the end.
Gladys Watkins | Expérience généraleUhaul staffs at this location area great and very helpful
Viet Tran | Expérience généraleThey went above and beyond at every opportunity, all around a pleasure to work with
Max Della Maggiora | Expérience généraleFrom beginning to end everything went perfect
Marcus Weathersby | Premières impressionsGreat job
Tontalia Jackson | Expérience généraleMy money was taken, and i haven't get my storage yet because a system problem they said!!! I have personal issues with my driver license and they said can't give me my money back cause need my licens
Helder Castellon | Premières impressionsGreat place to store units, never had an issue with the security of my items.
Amanda Rotger | Expérience généraleBien
Diane Smith | Premières impressionsThx
David Ehrlich | Expérience généraleBeyond checking in, I could never speak to anyone at the site.Also change the voice greating, the pause makes you think you really reached someone when you haven't.The staff at the 1-800# is all u get
Donald McCarty | Expérience généraleBien
Tennielle Legendre | Premières impressionsThanks everyone very ptofessional
Stephanie Lamont | Expérience généraleI need one greater size up on July 2, 2019 Call me at 410-903-2759
RICHARD BARTEL | Premières impressionsVery helpful in our last minute need for storage. Pleasantly surprised at the amount of space they have for their vehicles and customers returning and unloading. Great staff!
Kim Cherichella | Premières impressionsI wish the facility was cleaner than what it was. The staff seemed lazy when I came in there.
Erik Germain | Expérience généraleS.O.
MAGGIE BOBO | Premières impressionsThere should be lighting within the storage units. Also rates should be a bit cheaper. Overall though I do not have too many complaints. Merci.
ALVIN MASSY | Expérience généraleVery bad I took my things on May 31 and they told me that one month for free they took my money from the bank and I went to the office they told me that Ivan returns my money because in the cameras it
Yasmin Perez | Expérience généraleExcellent service and facility!
Thomas Szeluga | Premières impressionsService was great
ANTHONY MASON | Expérience généraleUnits need updating. Reps did not unlock my unit
JEREMIAH HARVEY | Premières impressionsThe Asst Manager went above to satisfy me due to numerous errors and incorrect information given during the reservation process.
bernard young | Premières impressionsI had a storage unit with this facility for a while and it has been the best
michelle holmes | Expérience généraleDelinquent storage account issue became problematic after receiving several emails re: auctioning. Balance kept increasing/auction date kept prolonging. Emails became harassing in nature.But good svc.
WAUN EVANS | Expérience généraleIf i could have paid my storage fee late to keep ownership then it should have been communicated. Don't wait 1 year after my warning letters went out to ask for me to make a settlement after 12 months
JARMEYA KELLY | Expérience généraleExpensive compared to surrounding storage facilities. Customer service is average.
Santonio Sanders | Expérience généraleThe outside storage bin always had a large puddle of water directly in front of the storage door. This seems to be an easy problem to fix but every time I went to the bin there was water.
Ronald Harris | Expérience généraleAt times there were not enough staff to accommodate the customers. It takes entirely too long to complete a transaction especially since it is done by computer.
Ronald Harris | Expérience généraleThis facility is riddled with mice. My property was destroyed. I moved out of my unit on 1/6/19. It took over a month for the manager to close out my unit causing me to get several notices and charges
London Gordon | Expérience généraleHad to make a last minute change from another location right before closing. the staff was exceptionally helpful and even stayed after closing to make sure we got everything taken care of.
Darrell Davis | Premières impressionsI have rented a storage from U'Haul in the past and I know how great your service is. that is why I would not think of trying any other.
Joyce Graham | Premières impressionsStaff is very helpful, professional and courteous. They really helped me when I was in a bind.
Kimberly White | Premières impressionsSometimes the bathrooms were unavailable for long periods. However for a very large facility and business, they were extremely dependable.
christine kroll | Expérience généraleSatisfied.
Lisette Deffo | Expérience généraleVery Satisfied.
Caribbean market | Expérience généraleGreat customer service and very convenient storage
Juan Acevedo | Premières impressionsThanks for all the help given, the staff was great and the service met my needs. I really liked at the end having access to the moving helpers on your web site. The help was so wonderful.
Patti Hayes | Expérience généraleCompletely satisfied with the service
Anna Njaiko | Expérience généraleThe staff was alwYs rude on the phone and in person. I had a lady Lucretia threaten to throw my stuff out. Its creepy and scary there after hours. It has a bad smell. The worst place to rent from.
ATIYA ABDULMALK | Expérience généraleThe 24-hour access key card made the storage experience very convenient.
Ayodeji Komolafe | Expérience généraleWhen I picked up my stuff, they were wet. My sofa got mold and mildew. I did not expect to find my stuff on this conditions. The lady was unprofessional and she was on her phone singing while she's as
Gyna Cherubin | Expérience généraleI was Charged twice after moving out. Awaiting an alleged refund. Very frustrating.
Ashley Mims | Expérience généraleStaff was very nice and helpful, but the storage unit was up a flight of stairs without a ramp or elevator, which made the transfer difficult.
Eric Buck | RéservationPleasant experience
Kenneth Chin | Expérience généraleGreat service. Pleasant staff. Clean storage area
Kenneth Chin | RéservationThe check-in times are just absurd. I rented a unit and truck and it took a total of 2 hours on separate days to get through the line, just unacceptable.
todd spencer | Expérience généraleI stored a couch at this U-Haul for three weeks and had no problems. The facility was clean and secure and the employees were friendly and efficient.
Jason Zeledon | Expérience généraleI recently rented a storage unit for a month and closed it out after a week. I'm still receiving emails pertaining to that unit and I'm being requested to pay after the unit was closed. Ridiculous.
Ida Teklu | Expérience généraleSome are not good
HUBERT AGIM | Expérience généraleCourteous, professional service. Thank you.
Yvonne Dunlap | RéservationI moved out of my storage unit on August 1st and I also returned the keys. I was told that my July rent would be prorated. Not only did that not happen but the rent for August was charged on my accoun
Bernard Davis | Expérience généraleMost helpful when we were in a bind. The staff helped us figure out our options.
Rus Latta | Expérience généraleWhat was promised over the phone wasn't delivered in person. It turned out to be a much bigger headache for our employee.
Justin Nelson | RéservationIt's a busy facility. Most of the staff is great. Getting in and out of the lot can be tricky.
Cindy Matera | Expérience généraleGreat storage company
Jean Turner | RéservationThe staff member who helped us was excellent and helpful - but the facility was badly understaffed, and we had to wait in line for almost an hour to be helped.
David Luban | RéservationBecause of the customer service
abduloulie biaite | Expérience généraleThe check-in process was horrendous. There were 3 people in front of me and it took well over an hour to get checked in. Unacceptable. Hire additional people for the unused terminals.
todd spencer | RéservationAlthough very nice the customer service was poor because not enough people were available and had to wait an outrageous amount of time. (An hour plus and this was with a reservation)
John Wiley | RéservationI submitted my reservation via the online process. In store experience was favorable especially with the volume of customers. Customer service rated as above average. Merci.
Morris Wade | RéservationHaving just one register for cash is a bummer. Other than that, service is great. Keep it up!!!
Sylvia Jenkins | RéservationGreat job. Great staff.
Nelson Gibson | Expérience généraleHyatsville Uhaul and storage was very attentive to my needs and I felt very secure with my valuables stored there, The staff was courteous, polite, and super helpful
Alfred Coburn | Expérience généraleThe staff was not helpful nor knowledgeable.
Erik Korondy | Expérience généraleI loved everything about this business. Very Professional
Florence Newell | Expérience généraleI needed to extend my storage by 2 days but was refused by the manager, resulting in cost and inconvenience.
Ian Cohen | Expérience généraleThe prices are high but worth it
Paul Hall | Expérience généraleRecommend at least putting a ramp on either end, hard to load and unload always going up and down the stairs.
RODNEY DENDY | Expérience généraleMy experience was great i had traveled from seattle to maryland and needed a storage and i was able to get first month free which helped me and my family establish a place thank you! Uhaul
Kirsten lites | Expérience générale