Le client n'a pas laissé de commentaire.
Jorge PichardoCustomer Reviews for U-Haul Moving & Storage of Hyde Park-Milton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This facility met my needs promptly
Patience ezeana | Premières impressionsWhy do you have to raise the price?
MARIE ALEXANDRE | Premières impressionsGreat customer service!
Alexander Soto Lara | Premières impressionsI had the pleasure of interacting with the store manager, who consistently demonstrated exceptional helpfulness and dedication to customer service. His assistance was invaluable, and I greatly appreciated his efforts to ensure a positive rental experienced. His professionalism and expertise are truly commendable.
Kejuan Farquharson | Expérience généraleThanks you Wendy for everything…god bless you are the best
Christopher Lara | Expérience généraleJay from Uhaul was very professional and nice, he took his time to explain and was patient every step of the way..
Areitah Malolm | Premières impressionsThe person who was helping with registration had extremely poor customer service skills. He was very careless and he looked like he didn't want to be on the job.
luz jeanbapatiste | Premières impressionsGreat costumer service.
Manuel Perez | Premières impressionsManagement was always trying to help me save my sentimental value of my stuff coming out of a marriage I'm still trying to recover. Thank you all for your patient and I will rectify saving all belongings those mean a lot to me. Sorry for the inconvenience
INNOCENT CEDENO | Expérience généraleAfter I moved in and returned my truck. The worker Joseph saw my two pairs of new shoes in the front windshield and I forgot them. He admitted to seeing my shoes and now they're stolen. I need to file a claim. Worst experience ever.
Amara Smothers | Premières impressionsThe boxes were all wet when we went to get them. So was a lot of clothes. But the big thing is that there was a snake in the cubicle. All this was mentioned to the manager.
Christian Roy | Expérience généraleGreat customer service and the staff was very friendly and helpful.
felicia boyce | Premières impressionsVery pleasant manager
Christian Roy | Premières impressionsI visited the location Hyde Park-Milton. I was helped efficiently. The staff member was knowledgeable and friendly.
Steve Delosh | Premières impressionsThe storage unit was very nice clean well lit very nice experience the workers are very nice professional beautiful people all around great people God bless you all thanks for the beautiful service hopefully in the end all the paperwork and everything will be just as well when I receive it everything is 👍 thanks again.
PEARLIE WILLIAMS | Expérience généraleI will like to think mat and darron for everything they did to help us and there is another guy but I forgot his name. I feel like that uhaul site will be the one Ill use all the time and refer a friend.
PEARLIE WILLIAMS | Premières impressionsYou guys auction my storage without giving me notice no mail no phone call And all my information is updated
lawrence rogers | Expérience généraleThe staff were helpful, available for questions, polite. Overall excellent customer service. These employees deserve a raise in pay , and position. A job well done, nice doing business with you.
DAHLIA KIRNON-DAILEY | Expérience généraleThe staff were very polite, and helpful. They answered every question, and concern I had , they deserve an increase in pay, and promotions as they become available.
DAHLIA KIRNON-DAILEY | Premières impressionsWonderful
Peter Meredy | Expérience généraleExcelente customer service
ORQUIDA SOSA | Premières impressionsStaff was very pleasant and helpful Ty🎃
Delores Smith | Premières impressionsStaff at the Hyde Park location is fantastic! So nice, so helpful.
Lori Bilewicz | Expérience généraleEverything worked fine! Having a storage unit available for up to a month made the weird time between apartment leases much more convenient. I did call to change storage units before arrival because it wasn't initially clear what exactly it meant when a storage unit was "split-level." Had I rented one of those units, I think my experience would have been different -- thankfully, a ground-level unit was available when I needed it.
Andrew Brown | Expérience généraleI used a storage locker for a number of years, and was very satisfied with the consistent ease of access and help from the staff when needed.
WILLIAM H FIOLEK | Expérience généraleMelissa was tremendous and darron the store manager as well
JAMES MORRIS | Premières impressionsGreat customer service, very helpful
Courtney Keleher | Premières impressionsOn Saturday March 19th 2022 I personally had an issue this specific time I entered the U-Haul storage on 150 Fairmount Avenue. The issue could have been avoided of this quiet location for many U-Haul trucks and more were not short staff memebers. In the past I have had positive experiences with U-Haul. In the past I have even had positive experience within the 150 Fairmount Avenue location.
Donnette Henry | Premières impressionsSome of my items had to be thrown away due to water damage and old and. O one reached out to advise me . They just covered up the remain items and changed the lock . Prior to this a few months earlier after paying off my outstanding balance and wishing to remove my items while I was in town they couldn't find anyone to remove the lock which caused me to have to foot the bill for several more months until my net return to Boston!
DEMETRIANA POUNCY | Expérience généraleGreat services
JAMES ENGLER | Expérience généraleTodo el personal fue muy amable las veces q fui haya hasta el de limpieza también
Delmymaribel Baezvillardearia | Expérience généraleSometimes you could not get to the access door and it gets to busy in the office not enough customer service most of the Sr. Staff were helpful
aleta benson | Expérience généraleThe information pertaining to the unit size based on my needs was accurate and the customer service received made this transaction a most memorable experience. Both of Darron's staff on-site were super helpful and a pleasure to work with, very knowledgeable gentlemen.
LISAMARIE SPRIGGS | Premières impressionsTodo excelente muy complacida
RUBERKI ARIAS | Expérience généraleNice place
Fred Anderson | Premières impressionsIt was not clear when I agreed to a storage unit at this location that the unit would be on a second level only accessible by a moving staircase. This made moving my heavy objects precarious.
Kevin Greene | Online Move InQuestion 4 - longer than average wait times Question 5 - always congested with company vehicles, very difficult to maneuver. Very difficult to manage lock, door of unit unaligned.
DAWN THOMAS | Expérience généraleThanks a lot for the amazing professional communication and very easy going process to move in/out without any problems and stress out 👍🏼🌹👏🎈 Truly yours 🙌♾🌞
Karmela Yafutova | Premières impressionsMy Things stored were damage due to a lack of maintenance on your building. I would not recommend anyone to your facility at that location. Also you guys do not answer the Phone whenever I call your number.
Keith Clarke | Premières impressionsStaff was very nice and knowledgeable. The site was nice and clean. I enjoy dealing with people who have excellent customer service and uhaul has displayed that.
GLYNIS WHITE | Premières impressionsStaff was helpful, nice.
DELANCE SPEED | Expérience généraleI won't go anywhere else U-Hauls my kind of truck sales people are unbelievable very professional I wouldn't go anywhere else but then thank you for helping me out with my moving I really appreciate it you are a great company I refer to everybody I come from a big family thank you very much James Callahan
james callahan | Premières impressionsThere was a problem with the online reservation, however the staff worked hard to help us get a unit. I'm very grateful.
JAMES ENGLER | Premières impressionsHyde Park UHaul was convenient and accessible. The staff was always helpful and friendly.
DIANNA REED | Expérience généraleWe're so much appreciate for the great business 👏👏👏👏👏👍🏼
Karmela Yafutova | Premières impressionsIt's Unprofessional to have an unprofessional teenager attend to adults whom have no mannerism! Secondly your company never answers their phones! EVER! Third, when booking on line you refuse to show pictures or details of the storage units. For example. I never knew there were top and bottom storage units which is very dangerous btw! I booed online for a unit to store my sofas and of course (without any knowledge or information) it just so happened that I was given the top unit. How do one manage to store sofas on a top unit locker? To top it off there were no more units available. So o instead had to go to another storage facility which is called Extra Space Storage. I even recommend Uhaul's staffs to utilize them! Extra space staffs are professional, helpful quick fast and easy! I will NEVER use Uhaul again! EVER
TANIA lopes | Premières impressionsThere needs to be more staff available to help customers with what they need and it was very crowded..
Renee Smrekar | Premières impressionsThe staff were very accommodatin
MATTHEW CAPONE | Expérience généraleThere was mice poop all over my items I didn't even want to go back and get my stuff so I told them last year that I didn't want Noth from the storage unit anymore and they had a flood in the units and the place was not up to par and I don't know how they storage units was kept
Iris mcgauley | Expérience généraleCustomer service at the Hyde Park location is a hit and miss. I went there on 2 separate days. The chubby black boy behind the counter was probably the rudest customer service representative I have ever encountered. He wouldn't look at me while speaking because he was too busy texting and giggling at his phone and when he endeavored to look up from his phone he had a rancid look on his face like my presence there was absolutely repulsive; he wouldn't respond when I asked questions and raised his voice at me for asking a question about payment...I don't know if he is being forced to work this job but that is none of my concern. If you have a job where you are the face of a company but you are incapable of common human decency (not even customer service-level decency), you should quit and do something else that would make you less miserable. He gave me keys to a truck but didn't walk out with me to inspect the truck, and there were not that many people in the store to prevent him from doing so. The following day I went to this same location and another black man and especially the Hispanic lady behind the counter were superb. Even though I had to wait in a queue until it was my turn, when it was my turn, the Hispanic lady treated me like I was the most important customer and I could see that she applied the same level of patience, respect and care with every other customer before me. She needs to be given the job of teaching other uhaul workers what customer service really is, and also given a pay raise.
ogheneyoma akpoviroro | Expérience généraleDidn’t move in
Neil Hicks | Expérience généraleThe desk staff were very friendly, helpful, and accommodating.
MATTHEW CAPONE | Premières impressionsMy access card has not worked, I always have to ask someone for assistance. This location is pretty busy so if it would be ideal for the machine /system to work. so I don't have to wait for someone to unlock the door. I pay every month for the service, the least I need is for it to work. Staff needs customer service training. People come in with an attitude or are very stressed. people are moving so understand they will come me with attitude, not towards you, so the staff doesn't have to give ppl hard time, they need to talk nicely and properly so the customer doesn't feel rush or not understood.
SOPHIA ADOLPHE | Premières impressionsLooked at a few storage spaces, one of the storage unit the ceiling was exposed. Need to be fixed. Other than that the place was clean. The service is very good and the service worker was good.
Stephanie Rouse | Premières impressionsDarron and Jesus at Hyde Park, MA location provided great customer service with their flexibility, knowledge, recommendation, problem-solving and courtesy. They represented U-Haul professionally and deserve a lot of credit for its success. Online U-Haul leaves a lot to be desired because paying online was a nightmare. The app was just as bad. It would show paid and then we would still receive a bill with a late fee! Horrible! So U-Haul needs to work that out!
Scott Mercer | Expérience généraleDarren at the front desk great customer service person great guy goes above and beyond to help you make you satisfied when you leave thank you for everything
calvin jenkins | Expérience généraleA majority of the time I am inconvenience by trucks in the way of the door. Makes it hard to maneuver Items to be stored and I find myself in line to get someone's attention to move a truck.
aleta benson | Premières impressionsYou are the best guys, thank you so much for taking care of my stuff. I don't have any complain at all. I've been with you guys since 2015 and I'll my stuff was very secured ... I just moved out on December 5th, 2020
JEAN DILONE | Expérience généraleDarren the manager was very professional and friendly. He handled every issue I may have had pertaining to my moving situation with with ease. I am recommending this Uhaul location to all my family and friends.
gia robinson | Premières impressionsexcellent service
ALEXANDRO MENDEZ FELIZ | Premières impressionsThe unit reserved came with a free lock. There was not a lock on the unit and the sales representative stated that the unit did not come with a lock. Ultimately, after showing documentation that confirmed the unit came with a lock, I was provided a lock, but the representative presented that she was doing me a favor. Would have been nice not to go through that at all. But no big deal
Aria Perkins | Online Move InThe storage I had had a little opening thru the gate on the top and i mentioned to them and didnt fix but other than that it was okay .. thanks
javy ortiz | Expérience généraleGreat service
Janine Gonzalez | Expérience généraleDavid. Was the only one there and managed to get the job done. He was exceptionally gracious and kind. Not many around like that.
Nicole Cardwell | Premières impressionsHe was a good sport
melissa vazquez | Premières impressionsGreat service
ivyaisha brockington | Expérience généraleThanks Darren!
Christopher Flores | Expérience généraleImpossible to get through to someone, have to leave several messages with no return call. Lighting doesn't turn on immediately in the hallways so have to walk for a few moments in darkness.
Kerry chios | Expérience généralethanks U-Haul staff. Hyde Park store will continue getting my business.
angelque cribb | Expérience généraleThis was our first time using a storage facility and Darron helped to make the process very easy. He provided excellent costumer service and I would highly recommend the Hyde Park located.
eden Filter | Expérience généraleExcellent manager and staff. And very friendly and efficient.
Daniel Price | Expérience généraleI received excellent costumer service and I would recommend this location to anyone interested in renting a vehicle or storage unit!
eden Filter | Premières impressionsStaff always seems bothered. And I've been charged 3x for a unit I don't have then told it takes 5 days for them to return my money. Ridiculous.
Mariah Weathers | Expérience généraleI was happy with the accommodations
shanika brikett | Expérience généraleQuick process and easy
DORIS VALOR | Premières impressionsThe staff (some of them) was terrible
zacharoula xanthe moschoni | Expérience généraleLike the service.
alfred altine | Premières impressionsPoor customer service, items in storage were stolen/missing including my Samsung brand new in the box 65 inch television. Among stolen items include 2016 Mitsubishi Outlander sports poor security.
sylvester wallace | Expérience généraleThe young lady was very nice also the manager
soni lewis | Premières impressionsWorst experience ever
Dillon Morin | Expérience généraleAlex Roman the manager was very helpful and professional..!!!
Oscar Guerrero | Premières impressionshours was convenient, place was clean and secure, and they even put some cart there for our convenience. and if you take all your belonging before the due date you don't own them nothing
melisa joseph | Expérience généraleEl servicio al cliente es bien malo Siempre estan con mala actitud Y el storege A 176 siempre esta Lleno de agua
Alexis Lorenzo | Expérience généraleThe staff is helpful & knowledgeable about the products & services.They're always professional & they all have great customer service skills. I'm always satisfied when using U-haul in Hyde Park, MA.
KATHRYN KING | Expérience généraleI wouldn't use this place again. You guys have big rats running around in the storage area. Your rats got in my unit an ate thru my bags. I had no food what so ever. Really need pest control
Elander Gooden | Expérience généraleEveryone was friendly And very hwlpsjl with my last minute request.
Cherise Kenner | RéservationThe facilities were clean but cluttered. The layout in the office is uncomfortable. Other than that no complaints.
BERNISE GONZALEZ | Expérience généraleThe customer service was poor I waited in the line for a long time and the storage unit that I had signed up for was given to someone else and I was treated very unfairly
TOVIAS LUBIN | Expérience généraleThe team overall we're absolutely awesome! I was having a tough day but the staff turned my day around completely. They were very helpful and went far above and beyond the normal call of duty. Merci!
Dillon Morin | Expérience généraleThe upper-level lockers are really inconvenient. The staff member, however, was very helpful!
Benjamin Boskin | RéservationIts a great service and I wish they remain great and for ever!
Gul Nowshad | RéservationThis is 150 Fairmont ace thank u all your help with my storage unit and the staff was very helpful, as for your main office u can use better customer service people that explain things more better.
shauna wright | RéservationEn general casi todo estuvo bien, algunas ocasiones el acceso era incómodo por los camiones que los dejaban muy cerca
Juan Amaro | Expérience généraleOverall our experience was positive. Though it did feel as though the location was understaffed. We always had to wait quite a bit to be helped or there was a line and we would return later.
Sarah Fortino | Expérience généraleWorst business I have ever endured with any company ever.
EDDIE MALLOY | Expérience généraleThe staff was exceptionally nice. Darron, kahlil were the best I also would like to thank Wendy for her help I greatly appreciate all of u beside the water leak I was impress with ur service Thank yo
ANGELA WRIGHT | Expérience générale