Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Young lady in the front was very helpful and also helped hook up the trailer.
Raymond T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph G
Évaluation :
5
Cleo, was helpful and great. 😊
Alex Q
Évaluation :
5
Le client n'a pas laissé de commentaire.
DWAYNE G
Évaluation :
1
Horrible experience. Truck was filthy and many warning lights on including check engine lights. I was charged a fuel fee even though I showed proof that I paid for fuel and actually returned it with more fuel than I had taken it out with. I will never reccomend this location due to the call back I received from a lady by the name of Cleopatra. She basically told me ill give you part back and tack it or leave it. I understand business ( as I am a business owner myself ) however the " take it or leave it " attitude was extremely unprofessional and rude.
JOSHUA B
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROBERTA T
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathy d
Évaluation :
1
Le client n'a pas laissé de commentaire.
Quinteria D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerin C
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDMONIA S
Évaluation :
5
Different locations to drop off
ARTHUR D
Évaluation :
1
I have been a long-time customer with U-Haul this was a very bad experience for me. Not only the location but also the rep I spoke to when I call for assistance was no help. The ap is great but the staff NEED to be mor helpful with, wait time was way too long. over tome the quality of service at this location has gotten worse every time I go.
RANDYRODWELL H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rasheim H
Évaluation :
3
Le client n'a pas laissé de commentaire.
RUBEN E
Évaluation :
1
Le client n'a pas laissé de commentaire.
Carlithia H
Évaluation :
5
Costumer service was excellent
Osc C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris O
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDMONIA S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracy M
Évaluation :
5
The only problem I had at rat droppings all over my couch and my boxes and bags
TRACYS M
|
Expérience générale
Évaluation :
1
Terrible I had a reservation to pick up at 9 am didn’t get out of there until 10:38 there customer service is terrible and there works carry on conversation with each other very loud while you struggle with the internet smh one of the worst experiences ever
Nandie B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel D
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANITA J
Évaluation :
1
Make sure you pay attention to customers and actually send them all the information after they are done with the uhaul
Shaquille G
Évaluation :
3
I don’t like how uhaul forces the click & scan method to rent a vehicle it’s really a big inconvenience very frustrating & a hassle
NEIL R
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R
Évaluation :
4
Friendly and helpful employees!
Kimberly G
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDMONIA S
Évaluation :
5
No comment at this time. Thanks you very much for your support again
fernando s
Évaluation :
5
Support the hardworking employees
DIJJON H
Évaluation :
4
Le client n'a pas laissé de commentaire.
jocelyn c
|
Expérience générale
Évaluation :
5
Loved the manager Cleo, always smiling, always helpful, when there was no occupancy available, she kept in touch when one was available. She is hughly knowledgeable and has all AAA peces of the business on her fingertips. I would love to have her work for muy office but then I would be in deep storage by your company. all kidding aside, she is a gem besides being so friendly and knowledgeable
Simon G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LINA E
Évaluation :
5
Le client n'a pas laissé de commentaire.
tyron h
Évaluation :
5
More personal
FELIXANTONIO G
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDMONIA S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tellesha D
|
Expérience générale
Évaluation :
5
They need more people at the desk. But those who was there was nice and very helpful.
james h
Évaluation :
5
I highly happy with the care of the manager Cleopatra atones Brown . She is working very efficiently .
BEN-ZION M
Évaluation :
5
1. Provide a small plastic tool caddy to your staff that has WD40, a rag, electrical contact cleaner and any other items needed to deal with issues related to auto transport lights not working. 2. Create a uhaul customer online forum where drivers can post info & pictures about 20 & 26ft truck with auto transport friendly gas stations, motels & highways across the country. (The secret to a safe move is planning ahead, and the three biggest risks are finding a gas station with an RV lane, a motel that has an RV/Truck parking lot, and truck friendly roads that don'''t have vehicle restrictions, choke points, dead ends or closures. 3. Also, allow experienced Uhaul customers to share moving tips with newbies. For example, I used a magnetic laser level to line up the truck hitch with the trailer while backing up. I used walkie talkies for my wife to guide me back, but 2 cellphones would work as well. All she had to do was tell me when the red laser line was directly down the middle of the trailer connection and when to stop. Piece of cake!
Alan M
Évaluation :
4
It was a good experience and the vehicle was clean both in the cab where you sit and the back where I placed my furniture. ( an improvement from Almeda where the cab and back area are usually unclean) Pick up and drop off were fast and easy.
Natalie G
Évaluation :
4
Le client n'a pas laissé de commentaire.
James L
Évaluation :
5
Excellent service
MAKHOSAZANA K
Évaluation :
1
I made sure to return the truck as clean as I received it. However I was charged a "cleaning fee" for a little dust under the dolly in the box of the truck. I'm really disappointed. I tried to have the manager remove that 'cleaning fee' removed but unfortunately she did not care
gabriel L
Évaluation :
5
The employee was GREAT He helped me very much. Know his job WEll
VINCENT C
Évaluation :
5
Customer service 5 Star
DORIS P
Évaluation :
4
At first the employees were discussing and left me waiting, but the guy who attended me after that and was very helpful. The only problem at the end is that I had to try to pull back myself the dolly in a flooded back yard. I don't think I did a great job... sorry for that
Ricardo S
Évaluation :
3
At the location I would rather have a uhaul person do my business instead of them saying use your phone. I like the human element.
STEVENP S
Évaluation :
5
Aucun
Adeyemi O
Évaluation :
5
Le client n'a pas laissé de commentaire.
GAYMURIALE D
Évaluation :
4
I had a great experience from beginning to end
Gary S
Évaluation :
3
Le client n'a pas laissé de commentaire.
NAFTOLI T
Évaluation :
3
Wind shields are always dirty and almost every truck has a check engine light transmission issue or horrible ride
Hermen O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yehuda M
Évaluation :
5
The cleanest U-Haul truck I've ever driven. Keep up the good work.
Henry O
Évaluation :
4
Have better seating while you wait
CHARMANLAL R
Évaluation :
3
Le client n'a pas laissé de commentaire.
Denise C
Évaluation :
5
Nothing to improve, everything was great
Marc B
Évaluation :
4
Le client n'a pas laissé de commentaire.
DENITA S
|
Expérience générale
Évaluation :
5
Was great and easy smooth transaction
Was very happy
Would use again
ariel b
Évaluation :
3
Workers are rude and racist
JOSUEGUSTAVO P
Évaluation :
4
Le client n'a pas laissé de commentaire.
jasen b
Évaluation :
5
Fanly
FANLYJAVIER E
Évaluation :
5
Excellent service à la clientèle
DWAYNE G
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTANTHONY C
Évaluation :
5
Discounts for loyal customers
KAMRAN J
Évaluation :
4
Le client n'a pas laissé de commentaire.
michelle b
Évaluation :
4
Good as is
FRANCIAV B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wheelchairs A
|
Premières impressions
Évaluation :
2
Call me
NAFTOLI T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Consuelo H
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATTHEW R
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWN A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWN A
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAHCHELL B
Évaluation :
3
I did mobile pick up for this location. I thought since they saw this in their system that they would leave the truck in a place that was easily in sight and easily accessible. That was not the case. I found the truck on the side of the building between two other uhaul trucks. I needed a friend to help me out of the tight space so I didn't hit anything.
Andrew R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven F
|
Expérience générale
Évaluation :
2
The employee was rude and not helpful. The van was pretty banged up. It took WAY too long to check out.
Judah K
Évaluation :
2
Customer service at the location was horrible
Jeanette R
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORETTEG G
Évaluation :
5
truck had no oil was over heating
KATHERINE S
Évaluation :
4
People store food in the storage compartments. This brings mice into the storage areas.
chaim o
|
Expérience générale
Évaluation :
5
Do the same things
MATHIAS J
Évaluation :
1
Order was first done online but to not been easy friendly it was canceled and went to the office in person which the lady attending was not polite at all on top of that total was still charged and the refund not giving back and it been a week since then and beside that an 2 email was received stating it will be charge again and when calling the number at the cancellation email the customer service they are not helpful at all
Elidis R
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
israel r
Évaluation :
5
On a Sunday morning/afternoon, it is not fair to the customers, or to the single employee on duty, to be the only point of contact for everyone walking through the door to take care of business. To her credit though she was simy amazing... friendly,knowledgeable/adept at multitasking/engaging/efficient/professional... an absolute pleasure to be on the receiving end of the service she provided! I sincerely hope that she is being fairly compensated for her stellar job performance.
allison w
Évaluation :
5
Le client n'a pas laissé de commentaire.
NAHTAEL C
Évaluation :
4
S.O.
Mona T
Évaluation :
5
Everything is very good, excellent location, excellent sales products, the young people who are at the counter want to make the work easier and more efficient but that system of scanning the code and making the reservation yourself is very tedious and makes the customer waste time and then the person at the counter also has to waste time with the same case, so I make the suggestion, either they improve the system or let the people at the counter make the reservation and that's it, we all win.
Roberto A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Craig C
Évaluation :
4
Le client n'a pas laissé de commentaire.
ELIZABETH L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRUNILDA F
Évaluation :
5
Helpful and friendly.
simone s
Évaluation :
5
Thank You Mrs. Cleopatra Jones all your kind friendship and business relationship experience . I look forward to a continued friendly and business relationship with you and U-Haul going forward.
Bruce d
|
Expérience générale
Évaluation :
1
The center I went to claimed after i left that I damaged the vehicle mirror. There was no damage whatsoever on the truck. The rep. said maybe I missed it which is ridiculous considering when you drive a truck your checking the mirrors every 2 seconds. When I spoke to the rep he told me the truck was examined right after I had dropped it off. After I insisted he show me the video, he showed me security footage that was clear the truck sat on the lot for OVER 2 and a half hours before anyone looked at it and trucks were driving by and backing up right next to it the whole time. Still refused to refund the damage charge because the security footage was so bad that I couldn't prove someone else hit it. Very unhappy with the customer service. DO NOT use this location unless you can stay until they check your truck back in with you there.
Amichai R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry N
Évaluation :
2
All the while while waiting for the employee, he was busy handling a personal call, and had to get the rental theu the app, if you're in there already why not have that being a second choice as well !
Margarito L
Évaluation :
5
EXCELLENT service during pick up and drop off. Always receive great service from this facility. Appreciate their assistance. HAPPY THANKSGIVING TO THE INWOOD, NY CREW!
Albert H
Évaluation :
5
Good trock clean
EDVINEDUARDO A
Évaluation :
5
Excellent service à la clientèle. They were always willing to help if I needed anything.
florencita B
|
Expérience générale
Évaluation :
5
Muy buwno
MAYRAPRISCYLA E
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shade M
|
Premières impressions
Évaluation :
5
Your store assistant/employee went way beyond to help me out as my App didn't work well. 5 stars for him. He was at the counter at 10am in that location.
Pascal G
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAWN A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ginnett G
|
Online Move In
Évaluation :
4
People working there very helpful and have plenty of equipment and Van
LEROY J
Évaluation :
5
U-Haul was stolen Friday received information U-Haul was recovered? I still cannot get information when I will be able to pick up my possessions. If you really read this call me at 516-384-2823 Dannylakin
danny l
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francisco C
Évaluation :
5
T/T
gelpi m
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrian M
Évaluation :
5
Le client n'a pas laissé de commentaire.
RIGOBERTO C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melvin J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN S
Évaluation :
4
Le client n'a pas laissé de commentaire.
TIANA M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacquone M
Évaluation :
5
Staff at the Inwood facility were extremely helpful professional and friendly!
JENNIFER B
|
Expérience générale
Évaluation :
5
Very efficient
Good customer service
Hillel A
Évaluation :
3
Le client n'a pas laissé de commentaire.
JOANNE S
|
Expérience générale
Évaluation :
5
Very helpful, people who work there, made it easy for me to do what needed to get done, so I can leave NYC...
Karen H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARION A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
susan s
|
Expérience générale
Évaluation :
5
Inwood location staff are very professional
denise m
|
Premières impressions
Évaluation :
3
Staff was great storage space is clean but they had too many droppings and very bad smell
lorraine v
|
Expérience générale
Évaluation :
5
Especially Shelest Jones. Very professional.
Edith S
|
Premières impressions
Évaluation :
5
Excellent service
LORNA T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MUNIR A
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Arendas W
|
Online Move In
Évaluation :
5
I don't like that I came out of my storeage early and don't get any money back. My unit was due on the 5th of every month, I check our the out on Friday July 21, 2023. I been in that unit for 8years and nothing.
JANICE F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wayne M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas H
|
Expérience générale
Évaluation :
5
Thank you for your service.
MARIO P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANDRAE H
|
Online Move In
Évaluation :
5
The only thing I had a problem with is that U Haul don't tell u that storage unit go up every 6 months.
gleniece d
|
Expérience générale
Évaluation :
2
The staff was nice and helpful BUT the issue is above them, with U-Haul management. I reserved a 26FT truck out of Cumberland, RI going to Inwood, NY where I then rented two storage lockers. The gut in Cumberland was super nice and helpful but he was all alone & multi-tasking like crazy. The check in took 40 min! Why have a reservation is the check in would take so long?! That and the 4 people in line ahead of me. Then I get to Inwood and I kid you not the check in on two reservations took over 1hr!!! There too the staff was multitasking doing 3-4 other things. Returning the truck took 20min. The 1st of the month and end of the month you need more bodies at counter! I am not in your line of work and even I can see this! Such a complete waste of valuable time!
George W
|
Premières impressions
Évaluation :
4
Make online payment apart on the the start up process where you get codes etc
Dashanna j
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
jerrold s
|
Expérience générale
Évaluation :
1
I didn't realize what split level meant and had to carry very heavy items up so staircase with no help . I wish they would have asked if I wanted a higher or lower level .
Kevin B
|
Online Move In
Évaluation :
5
Very thankful for the service
SHAKA T
|
Premières impressions
Évaluation :
5
Great customer service from the young lady that checked me in.
KERRISD H
|
Online Move In
Évaluation :
5
The only problem I have is the top of the unit is fenced material and it should be more sturdy
Gwendolyn P
|
Premières impressions
Évaluation :
5
Very satisfied
Lety P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRACYANN B
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
kaychelle s
|
Expérience générale
Évaluation :
4
Only complaint is I don't like the passcard. If someone got hold of it, they could get into the facility, maybe not the unit rented but can still get inside. Also, if I lost/missplaced it, how would I get inside. I prefer passcodes.
Sheldon S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony A
|
Online Move In
Évaluation :
4
Le client n'a pas laissé de commentaire.
jeanine h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
lorraine m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANA A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
florencita B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
lorraine m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
rahjeem c
|
Expérience générale
Évaluation :
4
Thanks, having a storage so close for me was very convenient. I do recommend it for any one.
estella w
|
Expérience générale
Évaluation :
4
The manager was very nice and allowed me to switch my storage several time once I realized I needed more space. I'm very grateful.
Gizelle G
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
HAROLD D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold d
|
Expérience générale
Évaluation :
5
The staff were always great and friendly and willing to help out. The storage area was clean, well lit, and had a steady climate temperature. The price started increasingly rising but what else can you expect with the prices of everything else rising as well.
Chandelor B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DOMINIQUEDESTINY H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus P
|
Expérience générale
Évaluation :
1
Not well lit after asking 10 separate times to chane light bulb near my units. Area is extremely hot and very uncomfortable. Glad I left.
weinstein r
|
Expérience générale
Évaluation :
5
Love the staff very friendly and helpful
SHERRYKELLI-JOHN K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
torre t
|
Expérience générale
Évaluation :
1
Absolutely unprofessional and disrespectful! will never use this facility again!!
Lisa S
|
Expérience générale
Évaluation :
4
A good experience overall. Issues 1)there is a thermometer on the wall indicating temperature and claiming place was temperature controlled- but it was consistently hotter than should've been in the summer and colder in the winter. 2) Also the continual increasing of price for same storage unit Ithink is unfair- people have storage units bc nowhere else to put things, so getting the mailings of an increase in price doesn't leave the customer with many realistic options. The frequent price increases were a significant factor in my emptying out the storage unit as soon as I possibly could.
AARON R
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Morris L
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Alexis H
|
Expérience générale
Évaluation :
4
I just feel after 2 1/2 years I came one day late after making the payment the day before and they didn't give my money back, Then On top of that I left a small sofa in the lobby to see if someone wanted it and she gave me a fine of $50 so out of $173 For storage for this month That I did not use because I move on September 1 I end up only getting Refund of $50 next Tuesday, September 6 which I feel was so unfair. That's life
gloria r
|
Expérience générale
Évaluation :
4
The staff was amazing and helpful. She went above and beyond to help with storage unit and a customer who was aggressive.
Giselle A
|
Premières impressions
Évaluation :
4
Train employees to be a little more attentive and not on their phone 📱 at the counter when reserving a truck rental review video, below average
Hector T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aiesha B
|
Premières impressions
Évaluation :
1
The manager blamed me for putting stuff in a area that had nothing to do with me.i know it was the manager because when I went in to complain nobody was there and the cards on the counter had her face on it. This place is ghetto. There is never somebody behind the counter. The prices are ridiculous. This place needs a complete over uhaul I will never use uhaul again!!!!!!!!!. There was a small guy with dreads was was super rude and acted like he didn't want to work or answer questions when asked.
Barry J
|
Expérience générale
Évaluation :
5
Excellent
Cedric C
|
Premières impressions
Évaluation :
2
I didn't store anything, I rented a vehicle.
james h
|
Expérience générale
Évaluation :
1
My storage was completely destroyed and contaminated and covered in Rat droppings I was unable to keep or salvage anything from it everything was completely unsanitary
deshonda m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Camille M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Austin W
|
Premières impressions
Évaluation :
1
NEVER AGAIN .......STAFF GOOD MANAGER NO GOOD.AND PLEASE DONT CALL ME THANX
Sherika B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles W
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
carmen a
|
Premières impressions
Évaluation :
5
I was moving out not in. I came in on January 8, one problem I had was the tellamarket person did not have me the right info, but everything was great. Great staff.i would recommend big time.
Lunette C
|
Expérience générale
Évaluation :
5
Nice, clean and affordable with a wonderful, helpful knowledgeable and friendly staff.
anthony f
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Woolkens C
|
Expérience générale
Évaluation :
5
So many things was happening in my life family my health and on an i go on . I had to give up the apartment and things in it and that's where U-Haul came in after having a few boxes left I put it in storage for a later date to pick up it help.
LOUISE B
|
Expérience générale
Évaluation :
5
U-Haul Storage in Inwood is very safe place to store your property and very clean
timothy k
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
macdavis B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
wanda n
|
Premières impressions
Évaluation :
1
This place is rat infested.. they destroy my clothes had to throw out half my stuff my entire storage room smell like rat and had rat s**** all over
shelly-ann B
|
Expérience générale
Évaluation :
3
Me robaron y nunca follow up con el police report.
erika g
|
Expérience générale
Évaluation :
5
I have use this facility quite often and never had a issues with them very helpful and friendly.
musa m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Penny W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Constance T
|
Expérience générale
Évaluation :
4
No comments
Babsy S
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Gerald H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Penelope H
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Penny W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kejana S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlton W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Valerie G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guillermo v
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer b
|
Expérience générale
Évaluation :
2
Rat infestation
christina m
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tina C
|
Expérience générale
Évaluation :
2
I tolerated occasional cockroaches and mice droppings all over my belongings, but the bird poop I'm my storage unit was the last straw. Uhaul facility in Inwood,NY needs updating to say the least. Too many pests.
cyron b
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
ANDREW C
|
Premières impressions
Évaluation :
5
Thank you staff of Inwood facility. All members took really good care of the involved matters. Great job to all.
Melvin J
|
Premières impressions
Évaluation :
3
The facility does not have enough customer service reps to help customers. It was a very unpleasant and scary experience getting to assigned unit of 2901. That unit was all the way in the back, I got lost trying to find it, the directions to units are not clear enough. I eventually came upon a gentleman who was working in an enclosed area who helped me out. The general manager is very professional and pleasant, though. But she might want to see how to make it easier for customers to get to their units easier and quicker.
marion d
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHERYLDENISE A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
carmen a
|
Expérience générale
Évaluation :
5
The staff was very knowledgeable and professional. My experience was very good and I would like to thank you!
STANLEY B
|
Expérience générale
Évaluation :
2
Staff is great but this place is infested with mice. All of our stuff had mice poop in it when we moved out. Access hours are extremely limited compared to other places (unless you pay extra). There are no lights in the storage units themselves, and the ambient light from the corridors isn't enough to adequately illuminate the inside of the units.
Jonathan N
|
Expérience générale
Évaluation :
4
Im very content with the services.
jocelyn c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephanie S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jorge G
|
Expérience générale
Évaluation :
5
Excelente precio y el personal muy profesional
Enrique M
|
Premières impressions
Évaluation :
2
Guys have a real bad mice problem. Ruined 75 % of my stuff.
francheska r
|
Expérience générale
Évaluation :
1
In the past I have had good experiences with this place. Maybe I caught the guy on the wrong day. He was more interested in talking on the phone about web design then he was in helping me.
Elvin A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MONICA M
|
Expérience générale
Évaluation :
3
Your service was excellent until the last day. I literally waited in the store office for around 25 minutes before anyone assisted me. I called the office and I just heard the phone ring. I called the store manager Ms. Cleopatra Jones-Brown at 516.239.6374 and no answer. Her business card has her cell phone so I called it at 347.832.7237 and she still did not answer. I texted her and she still did not answer. By the time someone came the store had approximately 8 people waiting for service. This final day was horrible and unacceptable. You cannot leave you door open and then when customers come in there is no one to take care of them. Also don't put you cell phone on your business card if you are not going to answer the calls. If you open your doors THEN STAFF YOUR FACILTIY ACCORDINGLY.
Ernie V
|
Expérience générale
Évaluation :
1
The branch manager sucks her work ethic 👎🏾 She needs more manager training Some of the employees are great
GHISLAINE R
|
Expérience générale
Évaluation :
5
Your employees Davonne and the other young man was very helpful and respectful. They were very patient when I didn't understand things.
Yvonne J
|
Premières impressions
Évaluation :
5
Perfect
dannette e
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
SELMA E
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Manuel R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID P
|
Expérience générale
Évaluation :
1
Staff and the waiting of ours to be serve.
THEODORE O
|
Premières impressions
Évaluation :
5
I just would like to say that I have been with you all for many years off and on I have recommended U-Haul for family and friends who have used your facility experience has been great I have no component staff is great as well I have no complaints thank you U-Haul
ZELDA S
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
TIAJUANAK G
|
Expérience générale
Évaluation :
3
The manager Cleopatra was very helpful and engaging.
M W
|
Online Move In
Évaluation :
5
very very helpful
DAVID P
|
Premières impressions
Évaluation :
5
Very good customer service!
Shanee K
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rochelle G
|
Expérience générale
Évaluation :
1
Very disappointed. Came in w my wife n daughter w reservation. Torn between 2 sizes. Had questions. Customer service was horrible. Tanika was talking to me like every question bothered her. Attitude and talked back. Felt like an argument than a conversation.Told her I need to see actual storage space to make final decision. Negative vibes and I still proceeded w purchase. Yonkers rep took time to take me to actual storage space,she didn't care. Im aware of uhaul cards sometimes not working properly gave me a used card w back stripe very worn, told me it was brand new,could not activate it. So i suggested to try another card she said no.yonkers rep tried 2 cards before giving me one thats works. felt uncomfortable taking card that didn't work. Once we got to the back we needed guidance she refused. At this point my wife said cancel but I still proceeded to the back. Once I got there, the stairs and narrow walkway was not gonna work for me which I for warned her if pillar or anything inconvenient would make me not proceed w me paying i would refund. I WAS A LAYDOWN EASY PURCHASE.! If she took the time be professional, courteous, friendly i would still have took it. But the disappointment, anger n frustration w her push me to cancel and give my business in another storage in valley stream. I didnt ask for free storage i paid for mine. didnt deserve this treatment. There's more but I'm done. Asked to speak to manager she said no. When I came back in to give her me receipt for refund. She didn't want to, ask her coworker to do HER the favor . Rep name Tameka proceeded w my refund. She was friendly and helped HER out to help me out. Appreciated that!. Money hasn't hit my card yet . Ms. Cleo please call me 7184338069 to follow up about refund sorry it did not work out..
victor S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Leslie S
|
Premières impressions
Évaluation :
4
While the services were great and the facility was well maintained, there was no way to get items up the stairs easily.
HAMADI H
|
Online Move In
Évaluation :
5
The staff was very friendly and helpful. The location was convenient and felt really safe. I have had a lot of great experiences with u-haul over the years, from moving trucks to storage spaces. Thank you for providing such a wonderful mix of products to the public over the years.
Charles M
|
Expérience générale
Évaluation :
3
Thanks
Devon S
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
sharon t
|
Expérience générale
Évaluation :
3
The quality and maintenance of the units on the upper level that we rented is very different from that on the lower level (we have friends who rent ground floor units). The upper level is unprotected (no ceiling other than a type of chicken wire) and exposed to vermin (many traps and poison packets in view). There was also difficulty with the key card as well accessing the building after hours. The lobby/sales area is very clean and well maintained. The staff is also stellar. They're professional, friendly, polite and helpful. They make all the difference.
LENORA R
|
Premières impressions
Évaluation :
5
Manager, she is very kind and compassionate. Thank you again for everything. Natasha
NATASHA G
|
Expérience générale
Évaluation :
5
i recommend this company love the service and the workers vary good.
service and helpful
ANA A
|
Premières impressions
Évaluation :
5
I had a very excellent service when I went to this u haul moving & storage. The person I spoke to is very friendly and very helpful.
Guillermo v
|
Premières impressions
Évaluation :
5
Thank you for the good service. If I ever need you again it won't be problem to use you again.
frances p
|
Expérience générale
Évaluation :
5
The employees were very courteous and the unit was very clean.
Shirley C
|
Premières impressions
Évaluation :
5
Staff was polite and helpful. I would recommend this location and I would use them again if need be in the future.
D'Ann r
|
Expérience générale
Évaluation :
2
They have rodents some of my items were destroyed because of them. Some workers were not the best but they did get rid of the worst female in there. Every month I had an issue with payment changes.
sandra a
|
Expérience générale
Évaluation :
5
Thanks for maintaining a safe and pest free environment.
RONNEY W
|
Expérience générale
Évaluation :
5
S.O.
Sandra d
|
Expérience générale
Évaluation :
4
No comment
owen w
|
Premières impressions
Évaluation :
5
Good customer service
Victoria D
|
Premières impressions
Évaluation :
5
Excellent
duane a
|
Premières impressions
Évaluation :
5
The manager, Queen Cleopatra is professional and top notch.
Vladmir B
|
Expérience générale
Évaluation :
1
My house had to be torn down,due to hurricane Sandy, Inwood storage looked clean, and convenient, being it was close to home. The day I received my belongings they were full of mice poop.
tamika G
|
Expérience générale
Évaluation :
5
I will like to say Thanks for the three years of service I was well please and my belongings was very save it was nice doing business with your service Mangerment and staff very excellent Thank You
sabrina f
|
Expérience générale
Évaluation :
5
Merci
EVELYN D
|
Expérience générale
Évaluation :
4
The facilities were clean and well maintained
I felt very secure
DEBORAH R
|
Expérience générale
Évaluation :
2
I was very unhappy that Uhaul increased their rates $5 for 8 consecutive years. Mouse droppings in my unit. They padlocked my locker for being one day late. That shows there was no trust between us
GEORGE T
|
Expérience générale
Évaluation :
5
The employees were very nice and helpful ❗️❗️❗️
sandra l
|
Premières impressions
Évaluation :
4
Merci
Barbara C
|
Expérience générale
Évaluation :
5
Keep up the good work with customer service.
Michael G
|
Expérience générale
Évaluation :
5
The manager was very helpful
Dean R
|
Expérience générale
Évaluation :
5
The agent was very good and helped me the best of her ability.
frances p
|
Premières impressions
Évaluation :
1
They are rude and not understanding..
NATASHA G
|
Expérience générale
Évaluation :
4
Great facility. Just too far from where I now live.
CHRISTOPHER H
|
Expérience générale
Évaluation :
1
It was a horrible experience, everyone was rude and had no patience.
Olga N
|
Premières impressions
Évaluation :
4
It would be helpful if they were open a little later
gail m
|
Expérience générale
Évaluation :
4
I was very pleased with the service. However I was not happy with the after service after repeatedly asking in doing the last transaction "is that all" and called 3xs that I have moved out.
deborah c
|
Expérience générale
Évaluation :
1
I received bed bugs on all of my things, had to throw away my whole bedroom set. I paid for storage for 6 months and I could of just thrown half of it away saved the money and bought a new bedroom set
Jessica L
|
Expérience générale
Évaluation :
5
Cleopatra was great with customer service and thoroughly explaining the process and the fees of renting a you haul and renting a storage. She was very pleasant friendly and open for any questions.
LETHA G
|
Réservation
Évaluation :
2
Way to expensive
MELISSA F
|
Expérience générale
Évaluation :
5
Cleopatra Jones was wonderful. She really helped me out two years ago when I was in a bind and went out of her way to secure me storage at a time when every storage facility was filled.
PATRICK M
|
Expérience générale
Évaluation :
1
To many people that uhaul rent storage to do not pack there things they just put them in storage no rapping no boxes dirty and this is one of the reason UHAUL HAS RATS. Staff should watch moving in
JACQUELINE T
|
Expérience générale
Évaluation :
5
Very knowledgeable and friendly staff, everything was smooth and hassle free
GART J
|
Expérience générale
Évaluation :
5
I was very comfortable and safe with the service at u haul moving and storrige thanks to U all
LORNA T
|
Expérience générale
Évaluation :
3
Hopefully in the future later access will be implemented into your facility. The other storage places offer access up until 10pm
Brian W
|
Expérience générale
Évaluation :
1
I didn't move out they sold my stuff, a single mother with two kids trying to get back on her feet. Thanks a lot U Haul left us with nothing
Jacqueline H
|
Expérience générale
Évaluation :
4
The employee had great customer service,
Jorge G
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
